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Abbreviated Remedial Resettlement Action Plan (ARRAP)

New Governmental Complex in

Ramtha Municipality

Municipal Services and Social Resilience Project (MSSRP)

This document is prepared based on The Project

Resettlement Policy Framework (RPF) December 26, 2013 in line with

OP 4.12 - Involuntary Resettlement OP 4.12, Annex A - Involuntary Resettlement Instruments

Prepared by:

Project Management Unit

February, 2019

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Contents Abbreviations .......................................................................................................................... 3

1.0 Executive Summary ............................................................................................................ 4

1.1 Methodology .............................................................................................. 5

2.0 Introduction and Project Description .................................................................................... 7

2.1 The sub-Project of Governmental Complex in Ramtha Municipality ...................................... 9

2.2 Land Ownership ............................................................................................................13

2.3Sub-project Site analysis ..................................................................................................15

3.0 Kiosk Ownership History ....................................................................................................17

4.0 Project Affected Persons PAPs ............................................................................................19

4.1 Project Affected Households (PAHs) ................................................................................20

4.2 Census Survey ...............................................................................................................20

4.4 Valuation of Assets ........................................................................................................21

4.4 The valuation of kiosk assets during the operation period of PAP1 ......................................22

5.0 Resettlement Assistance ......................................................................23

5.1 The compensation packages and resettlement assistance of the current occupants ..............23

5.2 Compensation package of the owner of the original kiosk, PAP1 .........................................24

5.3 Summary of Compensation Packages ...............................................................................25

6.0 Consultations with displaced people about acceptable alternatives ........................................25

7.0 Institutional responsibility for implementation .....................................................................29

8.0 Procedures for Grievance Redress Mechanisms ....................................................................32

9.0 Arrangements for monitoring and implementation ...............................................................33

10.0 Timetable and budget ......................................................................................................37

List of Tables ..........................................................................................................................38

ANNEX 1: PAPs identities and kiosk Related Documents ..............................................................39

ANNEX 2: Census Survey .........................................................................................................45

ANNEX 3: Minutes of the meeting with the PAPs, and signed copy of the Independent Evaluation

Report. ..................................................................................................................................46

ANNEX 4: Sub-Project Feasibility Study .....................................................................................47

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Abbreviations

MSSRP Municipal Services and Social Resilience Project ARRAP Abbreviated Remedial Resettlement Action Plan BP Bank Procedures CVDB Cities and Village Development Bank ESMF Environmental and Social Management Framework ESIA Environmental and Social Impact Assessment GRM Grievance Redress Mechanism IR/LA Involuntary Resettlement / Land Acquisition LAL Land acquisition Law MOMA Ministry of Municipal Affairs OP Operational Policy PAPs Project Affected Persons PMU Project Management Unit PM Participating Municipality RAP Resettlement Action Plan RPF Resettlement Policy Framework TOR Terms of Reference MG Municipal grant AF Additional fund PAH Project Affected Household

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1.0 Executive Summary

This Abbreviated Remedial Resettlement Action Plan (ARRAP) is conducted for the

Municipal Services and Social Resilience Project (MSSRP), Ramtha municipality sub-project, in

order to fulfill the requirements of the Resettlement Policy Framework (RPF) of the MSSRP

and the objectives of World Bank’s (WB) Involuntary Resettlement Policy (OP 4.12). The

overall objectives of the ARRAP are as follows:

1. Involuntary resettlement should be avoided where feasible, or minimized, exploring

all viable alternative project designs.

2. Where it is not feasible to avoid resettlement, resettlement activities should be

conceived and executed as sustainable development programs, providing sufficient

investment resources to enable the persons displaced by the project to share project

benefits. Displaced persons should be meaningfully consulted and should have

opportunities to participate in planning and implementing resettlement programs.

3. Displaced persons should be assisted in their efforts to improve their livelihoods and

standards of living or at least to restore them, in real terms, to pre-displacement

levels or to levels prevailing prior to the beginning of project implementation,

whichever is higher.

This ARRAP is prepared to address the issue of demolishing one kiosk for the purpose of

building a governmental complex in Ramtha municipality. The complex is partially funded by

the MSSRP project FY2018. Five Project Affected Persons (PAPs) were identified as direct

affected people from the removal of the kiosk as part of sub-project implementation as they

lost their income and assets. Their households were also explored for further socioeconomic

studies found in ANNEX 2. In-kind and cash compensations will be provided to the PAPs, in

accordance with the details in this document. The total cash compensation has been set as

(8,830) JOD. PAPs will also be compensated with a transition period allowance and assets

transportation allowance for two relocations. PAPs will be encouraged to apply for temporary

jobs as part of the labor-based interventions during the construction phase of the

governmental complex

MSSRP Resettlement Action Plans (RAPs) are prerequisites for implementation of sub-project

activities causing economic or physical displacement. Abbreviated RAPs may be prepared in

the case of less than 200 people are affected, and there is no physical displacement. In all

cases, the RPF and OP 4.12 require compensation measures to be provided before

displacement occurs. These measures include provision of compensation and other assistance

required for relocation - prior to displacement as well as preparation and provision of

resettlement sites with adequate facilities. Taking of land and related assets or denial of

access to assets (e.g., resettlement sites, new homes, related infrastructure, public services,

and moving allowances) may take place only after compensation has been paid to PAPs.

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As described in the project RPF, PAPs are defined as people who are directly affected

socially and economically by projects financed by the World Bank. The direct social and

economic impacts include, but are not limited to: a) relocation or loss of shelter, b) loss of

assets or access to assets, c) loss of income sources or means of livelihood, whether or not

the affected persons must move to another location, and d) the involuntary restriction or

access to legally designated parks and protected areas that results in adverse impacts on the

livelihood of the affected displaced persons and communities.

This Remedial ARAP has been prepared to address economic displacement impacts

for 5 PAPs as a result of the Ramtha municipality sub-project, the Governmental Complex.

PAPs lost their assets - a demolished kiosk- resulting in loss of income sources and

means of livelihood before compensation has been paid. The Cities and Villages Development

Bank (CVDB) highlighted the importance of conducting a Remedial Resettlement Action Plan

(RRAP) before the demolition during the early site visits. However, the municipality was not

aware that the demolition of kiosk before compensation has been paid would trigger the

World Bank’s Operational Policy 4.12. For such reason, the sub-project was considered non-

compliant and a Remedial ARRAP on a retroactive basis was prepared. According to Jordanian

laws, the removal of the kiosk does not require compensation. This ARRAP provides

supplemental measures over and above Jordanian Law to meet the requirements of the RPF

and the grant agreement between the Government of Jordan and the World Bank, which

governs MSSRP.

This ARRAP identifies all PAPs, provides an overview of their profile and assesses their

socioeconomic conditions. It also highlights the consultations and compensation measures

proposed, and establishes a clear grievance mechanism and the basis for conclusions.

1.1 Methodology

Since the compensation relies on the valuation of assets, a private valuator, who is

certified by the Jordanian Land and Survey Department (LSD), was hired. His report was also

verified by an engineering Consultation Company. The report evaluated the following:

1- The total replacement cost including labor of the kiosk as delivered to the current

occupants on March, 2017. This was done based on the information provided by

the owner of the kiosk. The valuator also contacted the original owner of the kiosk

to identify some missing data.

2- The total replacement cost including labor of the current kiosk. This was done

based on many photos taken before the demolition by the safeguards specialist of

the MSSRP Project Management Unit (PMU). The valuator also considered all

information and discussions provided by the current occupants.

3- Some collected information given by PAPs was also cross-checked in the

evaluation report, which is found in Annex 2.

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The PMU also conducted several site visits to collect information from PAPs and the Participating Municipality (PM) - Ramtha. These site visits

are listed in Table 1.

Table 1: PMU site visits

# Date Stakeholders:

PMU, PM, WB, AP(s), CVDB

Specialists: community outreach/ safeguards/

Procurement, etc. Visit Reasons Visit Outputs

1 12th of Augest,2018

PMU, CVDB • The Deputy MSSRP Project manager

• Procurement specialist

• Feasibility Study Specialist

• The feasibility study

• The overall sub-project circumstances

• Identifying the presence of the kiosk

• The feasibility study.

2 13th of September,2018

PMU, CVDB • PMU Safeguards specialist

• Feasibility Study Specialist

Safeguards non-compliance of demolishing the kiosk.

Urgent actions: Violation removal request presented by the PM on 16th of Sep.,2018

3 2ndof October,2018

PMU, CVDB • PMU Safeguards specialist

• PMU Site engineer

Meeting with design office and field visit to the site

Modifications of the design

4 24th of October,2018

PMU, PM, WB, CVDB

• The MSSRP Deputy Project manager

• PMU Safeguards specialists

• Community Outreach specialist

• World Bank Representatives

Discuss the RPF violation with the Mayor

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2.0 Introduction and Project Description

The objective of the Municipal Services and Social Resilience Project (MSSRP) is to

Support Jordanian municipalities affected by the influx of Syrian refugees in delivering

services and employment opportunities for Jordanians and Syrians. The project (MSSRP)

builds on a successful first phase – Emergency Services and Social Resilience Project (ESSRP)

and will help further achieve the original ESSRP Development Objective, while also supporting

the Government’s commitment towards ‘turning the Syrian crisis into a development

opportunity’ and ‘rebuilding Jordanian host communities’. It aims to mitigate drivers of social

tensions caused by the local impact of the influx of Syrian refugees at the municipal level

through strengthening the processes of municipal service delivery.

Project Components:

Component 1: Municipal Grants (estimated US$27 million)

Municipal grants will be provided annually for a total of 21 municipalities. While the focus under ESSRP was on the provision of timely delivery of services as an emergency response, the MSSRP will place higher emphasis on sustainability, responsiveness, and efficiency of services in a way that promotes longer-term resilience1 and mitigates risks to social cohesion at local levels. This will be achieved by: (i) focusing on more inclusive community consultations to ensure that investments better reflect Jordanian and Syrian women’s and men’s needs and priorities; (ii) emphasizing that investments made through sub-projects are aligned with municipal strategic planning over the medium-term; (iii) ensuring predictability of funding to allow for better planning that takes into account the cost of operating and maintaining procured assets and longer-term sustainability and resilience needs; and, (iv) encouraging municipalities to use labor-intensive techniques for public works to support the generation of jobs for Jordanians and Syrian refugees. An Innovation Fund (IF) is introduced under Component 1. The IF will finance demand-driven projects that may be multi-year and may involve inter-municipality collaboration. IF projects shall adhere to the following set of principles: (i) robust and inclusive participatory consultations and planning, (ii) provide innovative solutions to local challenges faced by communities, and (iii) contribute directly to the project’s outcomes. The IF will also encourage municipalities to (iv) leverage resources and expertise by partnering with CBOs, NGOs, and private sector in promoting improved services and employment opportunities for Syrians and Jordanians. A total of 5 additional municipalities which are either type A or Governorate centers will be added as eligible municipalities to compete for the IF, hence, making the total number of MSSRP Participating Municipalities 26. Component 2 – Institutional Support and Project Management (Estimated Amount US$3.0

million)

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Activities under this component will include: (i) institutional strengthening with Specialists’ support, (ii) capacity building and trainings, and (iii) technical assistance. Under institutional strengthening, local specialists will be hired, to support and strengthen the oversight and monitoring capacity of the PMU and CVDB while providing implementation support to PMs. The 26 PMs will also benefit from customized technical assistance and training to improve the quality and efficiency of their services, focusing on the following key aspects: (i) improved strategic, financial planning, investment/project planning, and safeguards focus, (ii) improved accountability vis-à-vis the communities through the use of citizen outreach and citizen engagement tools with focus on gender-streamlining, (iii) targeting youth and females through inclusive practices and projects in order to strengthen social cohesion between Syrians and Jordanians. Finally, this Component will finance contracts with other organizations for supporting implementation, including contracts with experts in labor-based works investments.

The project is financed through donor contributions to a Multi Donor Trust Fund – the

Municipal Services and Social Resilience Trust Fund: Government of the Netherlands ($6

million), the United Kingdom (DFID) ($15 million), Government of Canada ($12 million) and

USAID ($3 million) - for the equivalent of US$ 32 million .

The implementing agency for the project is Ministry of Municipal Affairs (MOMA)

supported by the Cities and Villages Development Bank (CVDB). A Project Steering Committee

(SC) provides overall strategic direction and oversight to the Project. A Project Management

Unit (PMU) housed in MOMA coordinates and manages overall project implementation.

Executing Agencies (EAs) are the participating municipalities.

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2.1 The sub-Project of Construction a Governmental Complex in Ramtha Municipality

The allocated funds for the first sub-projects Grant Cycle under MSSRP were US$14

million assigned for 21 municipalities under component 1. Ramtha municipality’s allocation

was 667,000 JOD for the FY 2018. Public consultations were held to set the Ramtha priorities

and strategic plans as shown in Figure 1. The need of governmental complex came as the first

priority, through conducting several community sessions with the citizens of Ramtha,

including men, women, youth, people with disabilities and Syrians.

The total sub-project cost will approximately reach 2.3 M (JOD). Ramtha Budget of

2018, 2019, and 2020 will finance a total of 1.65 M (JOD) as shown in figure 2, where the

remaining 667,000 (JOD) is planned to be financed by MSSRP allocation for Ramtha for FY

2018. The Sub-Project Budget is shown in Table 1 .

Figure 1: Public consultations result in Ramtha municipality

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Figure 2: letter of allocation for the sub-project budget

Table1: The Sub-Project Budget

Funding source Amount (JOD) Number

MSSRP FY2018 668,000 1

PM Budget FY2018 325,750 2

PM Budget FY2019 662,500 3

PM Budget FY2020 662,500 4

2,318,750 Total

According to its design, the government complex consists of 7 floors as shown in

Figure 5. The area of each floor is 1,250 m2. The basement floor is designed to be a

multipurpose hall. The hall was designed for meetings, concerts, or events. It will be the first

one in Ramtha city. Other floors will be rented to different governmental agencies (e.g.

Department of Land and Survey, Directorate of Labor, Health Directorate).

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Figure 3: Front Perspective of The Complex

The governmental agencies will be gathered in one building to serve the city of

Ramtha, not only the population of the municipality. Ramtha city consists of two

municipalities as shown in figure 4, these two municipalities are participating in the MSSRP.

1- Ramtha Municipality:

a. Alramtha

b. Albouydah

2- Sahel Horan municipality

a. Alturah

b. Alshajarah

c. Emrauah

d. Thunaibah

Figure 4: The City of Ramtha

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Figure 5: PM letter sent to governmental agencies and their responses

The governmental complex will be a one stage project. The entire building will be

constructed in one bidding contract. During the construction activities, the subproject is

expected to 1) boost local spending into the local economy, 2) create job opportunities for

local residents and 3) generate employment for local unskilled and semi-skilled from both

Jordanian host community and Syrian refugees. Construction activities and associated

negative impacts were presented during the community consultation session held in Ramtha

Municipality on 13th of January, 2019, for the purpose of conducting an ESIA for the same sub-

project. The ESIA will cover the sub-project objectives, environmental and social impacts,

analysis of sub-project alternatives, environmental and social management plan and the

mitigation measures of implementing the sub-project. At the operational stage, the complex

will 1) improve the landscape with green spaces 2) minimize the cost and effort since the

existing Governmental agencies are spread in different locations around the city, and 3)

minimize the traffic congestions. The economic feasibility outcomes are summarized in the

ESIA document. The complex will be socially feasible helping the government to effectively

deliver services to the local community, Jordanians and Syrian refugees. According to the

feasibility study, there are eight governmental entities that are willing to rent offices in the

governmental complex with a total amount of income that will reach 251,650 JDs (almost

366,000$) per year. The municipality, which is currently renting a building on the main street

of Ramtha, will be able to use this rent in other aspects and useful ways to delivering more

services to the community, once the complex is finished and the municipality starts using its

own offices.

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2.2 Land Ownership

The land is owned by the Hashemite Kingdom of Jordan Treasury / Ministry of

Municipal Affairs shown in figure 6. The land is assigned to build a governmental complex in

Ramtha municipality as described in the title deed. However, such ownership needs to be

reassigned every year. Figure 7 shows a letter from CVDB requesting the Ramtha Municipality

to clarify the ownership status of the land. MoMA sent a formal letter to the land and survey

department (LSD) to reassign the land. Figure 8 also shows the response of the LSD describing

that the land is already assigned to build a governmental complex in Ramtha municipality

since 2011, and the decision was validated again in January, 2019, as the letter indicates.

Figure 6: the title deed of the land

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Figure 7: correspondences to reassign the sub-project land

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Figure 8: The Assignment Letter by the department of land and survey

2.3 Sub-project Site analysis

The subproject land is almost located in the middle of Ramtha city with 80 m along

the main street of Alsakhrat Almusharifa as shown in Figure 8. The availability of public

transportation raises the strategic importance of the proposed land, which has been

determined to be the most appropriate land for constructing such a complex. The

municipality owns other lands but those are far away from the center of the city. This specific

site was chosen years ago, since 2011, in order to minimize resettlement to the extent

possible compared to other sites. In addition, people would only need one transportation to

get there minimizing the cost and effort. The existing Governmental agencies are spread in

different locations around the city in which traffic jam could be a serious problem. In addition,

most of the city population works in public sector agencies. Gathering such population in one

place could achieve the social feasibility of the proposed sub-project. The location of the

proposed land is also near very important governmental buildings such as schools, healthcare

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center and Public Park. The coordinate of the land (32.55905815, 36.00076154) could be used

to observe clearer information about neighboring land properties. Such importance makes

the sub-project socially feasible. Other important information is listed in Figure 4 and Table

2.

Figure 9: the locationof the proposed landusing the Department of Land And Survey website

Table 1: Sub-Project Land Basic Information

Parameter Value

Governorate Irbid governorate

City Al Ramtha

Land number 161

Neighborhood 29

Total Area(m2) 6,134.00

Near the Location 1. Comprehensive health center. 2. Musab bin Omair Secondary School for Boys. 3. Ramtha Health Directorate. 4. Ibn Hazm Elementary School. 5. Public Park.

On Main Street Yes, Alsakhrat Almusharifa St.

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3.0 Kiosk History and Current Ownership

The subject of this ARRAP is limited to 50 m2 kiosk situated on the proposed sub-

project land of 6,000 m2as shown in Figure 11. There were three owners/operators of the

kiosk since it was first erected on the site in 2011 and the structure underwent several

reconstructions. Such changes are shown in Figures 10, 11 and 12. The kiosk was located on

the main street at the corner of the land to be used for building the governmental complex.

Figure 12 shows some photos of the kiosk taken on October, 2018.

A) B)

Figure 10: Google earth photo in A) 2009 for the land B) the first appearance of the Kiosk in 9/2012 with area less than 40 m

Figure 11: Google earth photo shows the kiosk in 2/2017 with area 50 m2

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Figure 12: The kiosk, Kazem cafe.

The development of the kiosk started in 2010 when the Ramtha municipality rented

out a piece of land with total area of 24 m2 to Mr.Jamal Abdel Aziz (52 years old) on 29th of

June, 2010. The contract gave the right to build a Ramadan tent during the holy month. The

goal of this tent was selling locally grown fruit and vegetables. The contract is provided in

Annex 1 .The rental agreement stated that the tenant has to pay a nominal annual amount.

On 23th of February, 2016 Mr. Jamal sold the tent to PAP1 (selling agreement are in Annex

1). No rental payments have been received by the Ramtha municipality since then.

After that, PAP1 used part of the land and rebuilt the skeleton of the kiosk. The

following summarizes PAP1 activities:

1- PAP1 bought the kiosk from Mr. Jamal Abdel Aziz.

2- The kiosk is made of wooden walls, steel tubes, and steel sheet ceiling.

3- PAP1 expanded the kiosk by 16 m2 using same materials with total cost of 1,000

JOD.

4- PAP1 did not sign any agreement/contract with the PM.

5- PAP1 did not pay any monthly rent to the PM.

6- PAP1 rented the kiosk to PAP2 on March, 2017 (rental agreement is in Annex 1)

7- PAP1 is the owner of the “original kiosk”.

Since March, 2017, PAP2 launched internal partnership with his brother PAP3 to

operate the kiosk as a part time job with other two full-time operators. The full-time

operators are PAP3 sons: PAP4 and PAP5. These 4 operators are referred to here as the

“current occupants” who did major modifications to the kiosk. These modifications are listed

in the following sections.

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Figure 13: Kiosk Ownership History

Ramtha PM sent a formal letter of evacuation to the current occupants on 16thof

September, 2018 (Evacuation notice provided in Annex 1). Ramtha PM demolished the kiosk

on 26th of September, 2018. The current occupants had a 10 days period to evacuate the

kiosk and move their assets, which they indicated was sufficient.

4.0 Project Affected Persons PAPs

Project affected persons (PAPs) are shown in Table 2 and further illustrated in

figure 18. From the discussion above, it is noted that the operation of the kiosk may not be in

conformity with the original leasing conditions.

Table 2: PAPs

# PAPs Name

1 The current owner of the kiosk.

PAP1

2 The current occupants. PAP2, PAP3, PAP4 and PAP5

Total 5

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Figure 14: PAPs

4.1 Project Affected Households (PAHs)

Project Affected Households (PAHs) are shown in figure 19. There are 4 households

with a total of 19 persons involved. Detailed information can be found in the Census survey

of PAPs in Annex 2, as the PMU conducted socio-economic surveys for each PAP. As described

by the RPF, each person receiving compensation will have a dossier containing:

• Individual bio-data information,

• Number of people s/he claims as household dependents,

• Level of income and of production through an inventory of material assets and

improvements in land, and debts.

4.2 Census Survey

A census survey of each of the 5 PAPs and their households which is found in Annex 2

also covers the requirement of OP 4.12:

• In selecting the current occupants of the affected area to establish a basis for

the design of the resettlement program and to exclude subsequent inflows of

people from eligibility for compensation and resettlement assistance;

• Draw the standard characteristics of displaced households, including a

description of production systems, labor, and household organization; and

baseline information on livelihoods (including, as relevant, production levels

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and income derived from both formal and informal economic activities) and

standards of living (including health status) of the displaced population;

• Describe the magnitude of the expected loss in total or partial of assets, and

the extent of displacement, physical or economic.

Summary and detailed survey census of all PAPs, are found in Annex 2, as well as the consent

papers and their signed approvals to disclose the ARRAP with all relevant information stated

in the document.

Figure 15: Project Affected Household (PAH)

4.3. Cutoff date

The cut-off date is required to prevent opportunistic influx/rush migration into the

chosen land areas. Cut-off date can be set as the date when the census of affected persons

was first conducted. The date of conducting the first Census Survey was on 6th of November,

2018, and so is considered as the Cut-off date. Mr. Jamal Abdel Aziz was excluded since he

sold the kiosk on 23th of February, 2016, and was no longer impacted by the sub-project

implementation.

4.4 Valuation of Assets

As described by the RPF documents of the MSSRP, Replacement values will be based

on the methodology described earlier, as the private evaluator prepared a detailed report on

evaluation of the demolished kiosk according to a number of photos taken by the MSSRP PMU

team during former visits. This methodology includes, also:

1- Drawings of individual's house [structures] and all its related structures and

support services.

2- Average replacement costs of different types of household buildings and

structures based on information on the quantity and type of materials used for

construction (e.g. bricks, rafters, bundles of straw, doors etc.).

3- Prices of these items collected in different local markets and as provided by the

Ministry of Public Works and Housing.

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4- Costs for transportation and delivery of these items to acquire/replace land or

building site.

5- Estimates of construction of new buildings including labor required.

The result of the valuator report is summarized in the following table, and it matches

the estimate of the current occupants as shown in the evaluation report Annex 2.

Table 8: Evaluation of destroyed assets provided by the external valuator.

# Assets Cost estimate provided by external valuator JOD

Finish

ing co

st

1 Security glass door 600

2 Signage of the kiosk 270

3 Washbasin and Marble 200

4 External and internal lighting 300

5 false ceiling 400

6 Total 1,770

7 Replacement cost including labor 3,000

8 Total replacement cost including labor

4,770

4.4 The valuation of kiosk assets during the operation period of PAP1

The kiosk was rented by PAP1 to the current occupants in March 2017. Valuation of

the kiosk as delivered to the current occupants on that date is listed in table 9. The private

valuator called PAP1 to determine the full replacement cost of the kiosk at time of rental.

Table 10: valuation of the original kiosk as delivered to current occupants on March, 2017

Assets

1 Steel door The rep

lacemen

t cost in

clud

ing

labo

r pro

vided

by th

e externa

l

valu

ato

r JOD

2,0

00

JO

D

2 wooden walls

3 Plastering and painting

4 Tiles

5 steel sheet ceiling and tubes

6 Two aluminum windows with its protecting steel

nets

7 External and internal lighting

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5.0 Resettlement Assistance

5.1 The compensation packages and resettlement assistance of the current occupants

According to the project RPF, the current occupants are considered as:

1- Owners of non-Permanent buildings: Entitled to in-kind compensation or cash

compensation at full replacement cost including labor and relocation expenses,

prior to displacement. 2- They are facing “loss of income sources or means of livelihood”. Whether or not

the affected persons must move to another location, it requires that PAPs should

be assisted in their efforts to improve their livelihoods and standards of living or

at least to restore them, in real terms, to pre-displacement levels or to levels

prevailing prior to the beginning of project implementation, whichever is higher.

Suggested ways of compensation include:

a. Compensation for land and reconstruction structure/buildings and

facilities.

b. Compensation for loss in production.

c. Provision for continuance of employment of workers affected from

relocation during the transition period through provision of temporary

premises, or compensation for lost wages.

It is important to highlight the following information:

1- Transition period allowance is considered from the day of kiosk demolition to the

expected date of ARRAP implementation, which is calculated to be 6 months. This is

considered sufficient time for PAPs to find another job.

2- Provision of transport allowance will be provided, both retroactively for transport of

moveable assets before demolition, and at the time when the current occupants can

relocate to the new kiosk location.

3- PAPs will be offered the opportunity for preference in employment opportunities for

the sub-project (loader driver, security guard and construction workers).

4- The Ramtha PM and the PMU were open to discuss different options of

compensation suggested during conducting this ARRAP.

5- After approving the suggested compensation Packages, PMU ensures that:

a- The valuation report was provided to PAPs to review the report and submit

grievances if unsatisfied. The report served as a basis for negotiations with PAPs.

b- PAPs also were given the option of hiring a certified valuator of their choice if

they decide to contest a valuation, but none of them requested that.

The suggested compensation package of the current occupants is listed in table 11.

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Table 11: Entitlement matrix of the current occupants (tenants)

# Item Period Amount JOD

Total JOD

Type of compensation

1 Compensation for lost assets and livelihood

In kind compensation through provision of new kiosk in complex, with initial occupancy fee waived.

2 Transition period allowance for loss of

business income from old kiosk

6 months 1,0002 6,000 Cash payment

2 assets transport allowance for two

relocations

80 80 Cash payment

4 Additional Measures Of Employment

Employment opportunities for PAPs during construction of complex.

Total 6,080

5.2 Compensation package of the owner of the original kiosk, PAP1

According to the project RPF, PAP1 is considered as:

1- Owner of non-Permanent buildings: Entitled to in-kind compensation or cash

compensation at full replacement cost including labor and relocation expenses,

prior to displacement.

PAP1 will be given the following compensation listed in Table 12.

Table 12: Compensation package of the owner of the original kiosk PAP1.

# Item Period Amount JOD

Total JOD

Type of compensation

1 Transition period

allowance for loss of rental

income

6 months 1253 750 Cash payment

2 Compensation for lost assets

2,000 2,000 Cash payment

3 Additional Measures Of Employment

Employment opportunities for PAPs during construction of

complex.

Total 2,750

2Estimate of monthly income from kiosk provided by PAPs

3Monthly rent as per rental agreement

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5.3 Summary of Compensation Packages Table 13: Summary of Compensation Packages for all PAPs

# PAPs Name Total Cash Compensation

JOD

Additional Measures Of Employment

Resettlement

1 The current occupants.

PAP2, PAP3, PAP4 and PAP5

6,080 Yes Yes

2 The owner of the original

kiosk.

PAP1 2,750 Yes No

Total 8,830

Other Benefits of the Compensation Package include:

1- Providing legal employment opportunities to the current occupants during and

after the construction of the sub-project.

2- The current occupants will have social security insurance during their work with

the contractors of the sub-project.

3- At the end of the construction activities, PAPs will be able to register the kiosk as

a legal place of earning money. The kiosk will be rented to the current occupants

without initial occupancy fee in which the kiosk will be ready for occupancy.

6.0 Consultations with displaced people about acceptable alternatives

1- The alternatives considered to avoid or minimize resettlement:

Key points highlighted by the Ramtha PM:

1- The governmental complex was given priority number one in the community

consultations conducted earlier which raises the importance of the sub-project.

2- PM does not have any other suitable land, since the land chosen was already

assigned to build a governmental complex in Ramtha.

3- The design of the governmental complex was already completed.

Prior to the demolition, the current occupants were not satisfied with the solution of

demolishing the kiosk without cash compensation for the lost assets mentioned so far, but

then agreed with the solution of compensation of a new kiosk in the governmental complex.

An internal agreement was signed between the current occupants and the PM, after

demolition took place. This agreement is shown in Annex 1. PMU was not a part of this

agreement.

26

Table 16: communications and consultations with PAPs

# Date Stakeholders: PMU, PM, WB, AP(s), CVDB

Reasons outputs

1 16th of September, 2018

PM, and the current occupants

letter of evacuation the current occupants evacuate the kiosk

2 26th of September, 2018.

PM, and The current occupants

Demolition of the kiosk

3 23rd of Dec.,2018

PM, the current occupants

Commitment types that PM could give to the current occupants.

A commitment letter in which the PM agreed to give the current occupants new kiosk without vacancy cost .

4 6th of Nov.,2018

PMU, CVDB, the current occupants

Held an Interview with the current occupants.

The Social and economic studies for PAP3 family. Discuss and identify compensation options with the PAPs.

5 13th of January, 2019

PMU, CVDB, the current occupants.

Completion of any missing information.

The Social and economic studies for PAP3 family. Discuss and identify compensation options with the PAPs described in the previous sections.

6 20th of January, 2019

PMU, Mr. PAP1 Completion of any missing information.

The Social and economic studies for PAP1 family. Discuss and identify compensation options with the PAPs described in the previous sections.

Table 17: Summary of the main outputs of the surveys and interviews with the PAPs

Outcomes Time and Date

Meetings with PAPs

- Assess his social and economic conditions, And prepare a report about the case, with all relevant official documents.

6/11/2018 Tuesday

Interview with PAP3

1

-Determine Affected Households (PAHs) of the PAPs. -Current occupants selected PAP3 as a representative to act and negotiate on their behalf. -Since March, 2017, Mr. Ahmad Abdul-Aziz launched internal partnership with his brother PAP3 to operate the kiosk as a part time job sharing the profit equally with the other two full-time operators; PAP4 and PAP5

13/1/2019 Sunday

Interview with PAP2, PAP3, PAP4, and PAP5

2

27

Outcomes Time and Date

Meetings with PAPs

- PM demolished the kiosk on 26th of September, 2018. The current occupants had a 10 days period to evacuate the kiosk and move their assets. - PAP4 told the team that the process of moving the assets needed just one day using one pickup. - Removal of the kiosk did affect the monthly income of the current occupants as they had no other source of income, except for PAP3 - The net profit of the kiosk was equally divided between the current occupants. - Evaluation of the original kiosk as delivered to current occupants on March, 2017 and improvements that have been added to the building.

- PAP1 is the owner of the original kiosk. -PAP1 was aware that the land was owned by the PM, and proceeded to on-lease it it to another person. - PAP1 bought the kiosk from Mr. Jamal Abdel Aziz. - PAP1 expanded the kiosk by 16 m2 using same materials with total cost of 1,000 JOD. - PAP1 did not sign any agreement/contract with the PM. - PAP1 did not pay any monthly rent to the PM. - PAP1 rented the kiosk to Mr. Ahmad Abdul-Aziz on March, 2017 with an amount of 125 JOD per month.

20/1/2019, Sunday

24/1/2019 Thursday

PAP1 did not allow the PMU member to meet him personally. Information given PAP1 was collected through a phone call.

3

Consultation with PAPs took place in the municipality building on February 4th, 2019.

The purpose of conducting the ARRAP document was briefly explained to them,

compensation packages were discussed with them as well and then approved and signed.

Also, the Independent Evaluation Report was explained to each PAP. They also read all the

information stated in their socioeconomic surveys and signed it for approval. It was explained

to them that their names and the names of their household will be disclosed publicaly on the

World Bank official site, and they signed for approval regarding this issue. No concerns were

raised by the PAPs. PAP3 provided a written document stating that he represents PAPs: 2,4,

and 5.

Minutes of Meeting with the PAPs and their approval on all relevant documents are found in

Annex 2.

28

Figure 16: Meeting with PAPs, and approval of main parts of ARAAP

29

7.0 Institutional responsibility for implementation

This section describes the institutional arrangements for the implementation of the ARRAP.

The small scale and relatively simple nature of the displacement action does not warrant many special

institutional arrangements that may be required in larger sub-projects. Thus, this sub-project will rely

on mechanisms and institutions that are already in place. These are presented below in table 17. The

ARRAP work plan is illustrated in Table 18.

Table 18: Institutional responsibility

# Institutions Responsibility

1 PMU, MoMA. preparing and submitting the A-RAP for the WB, which is a remedial plan as the kiosk was already demolished, in our case

2 World Bank Provides technical support and advice as appropriate to enhance the PMU capacity and experience. The ARRAP requires clearance by the WB.

3 MoMA, as the implementing agency

disclosing this ARRAP on WB official website, translate into Arabic and made available to the PAPs

4 MoMA, PMU 1- Ensuring the overall implementation of the ARRAP in a satisfactory manner that would satisfy the WB Guidelines.

2- ensuring financial arrangements

3- Post monitoring and reporting on the overall implementation.

4- Liaising with different institutions and stakeholders who have roles in the implementation of the proposed ARRAP.

5 Ramtha Municipality

1- implementing the suggested compensation and resettlement assistance

2- providing the necessary commitment letter in which PM gives

• The current occupants a new kiosk without initial vacancy cost

• The current occupants employment opportunities when construction of the sub-project starts

• The cash compensation to all PAPs suggested earlier from the Municipality allocation of FY2018.

30

Table 19: ARRAP Work Plan, Expected by End of February, 2019

No. Task description Responsibility start date End date Status Outputs and taken actions

1 Submitting revised copy of the Abbreviated Remedial Resettlement Action Plan to WB for review and clearance for public disclosure

PMU October,2018

24, January,2019

Done 1- Approved compensation scheme. 2- Adequate Census survey.

2 Meeting of displaced persons PAPs.

PMU, PAPs 1, February,2019

4, February,2019

Done 1- Describe the compensation scheme to PAPs.

2- Sign the valuation of assets by PAPs. 3- Complete any missing data. 4- Describe the procedures for grievance

redress to PAPs.

3 Submission of written Grievances, (if any)

PM, PAPs 1, February 2019

NA On-going, as needed.

1- Valuation report, if PAPs opt to hire another one. 2- Meet with Grievance Committee to

review complaint and issue resolution to PAP as needed.

6 Issuing the compensation packages

PMU, PAPs, PM

March 1, 2019

March 30th

Planned • Issuing the cash compensation packages

31

No. Task description Responsibility

start date End date Status Outputs and taken actions

7 hiring the current occupants: filling out sub-project vacancies

PMU, PM, AP(s).

As sub-project gets started.

planned

8 The resettlement of PAP(s): giving the new kiosk (The physical relocation).

PM By the end of sub-project construction.

planned Relocation to the new kiosk site.

9 Monitoring and Evaluation PMU, and MOMA.

1, January,2018 31, December,2019

planned Review any complaints submitted to Grievances redress mechanism. Carry out internal monitoring activities as per Table 20 and 21

10 Sub-project Construction Commencement Date

PM and Contractor

May, 2019 May, 2020 planned Sub-project finished and kiosk handed to current occupant PAPs

32

8.0 Procedures for Grievance Redress Mechanisms

To ensure that all PAPs have a safe, reliable, and accountable means for their

grievances to be heard, a specific arrangement is suggested as it is a confined situation in our

case; the kiosk demolition and the appropriate way of compensation of the land and the

assets: a Grievance Committee (GC) shall be formed. Members include:

1- MSSRP Project Manager or Deputy

2- PMU Safeguards specialist in CVDB

3- Community Outreach specialist/PMU

4- Representative from Local Development Unit in Ramtha Municipality

5- Representative chosen by PAPs

This GC will be responsible for the following tasks:

- The Committee will receive and register the complaints.

- The Committee will respond to the complainant with a rational justification describing

the process by which the complaint was considered and explain the reasons behind

any decision taken by the Committee.

- The Committee will meet periodically and as required to review the received

complaints.

- The Committee will consider each complaint on a case-by-case basis to determine

whether the case constitutes a valid complaint, if so, the Committee is required to find

a fair and just solution to the claim.

- Decisions will be made by consensus, and properly documented.

- There is already a GRM established for the MSSRP Project. In Ramtha case, it could be

through using different tools such as Ramtha Municipality official website, face book

page, GRM log and direct calls to the mayor and municipal staff and engineers. Those

channels could be used by the PAPs as well, and also through informing the PMU of

any grievances, directly.

33

9.0 Arrangements for monitoring and implementation

The main objective of the monitoring exercise is to enable PMU and other stakeholders

to follow up on the progress of the process and make sure that everything is on track in terms

of deliverable on the required time. Additionally, the monitoring seeks to identify perceptions

and levels of satisfaction of those affected of the activity. Main inputs, output and outcomes

are presented in the following table as the list of deliverables. However, the process is

obviously created to try to find a satisfying solution to the issue. Therefore, the main outcome

is to achieve satisfaction of those affected by the process.

Two forms of monitoring will be undertaken:

- Internal monitoring that will be undertaken by both PMU in MoMA and CVDB, and

Ramtha Municipality. This monitoring will ensure that the ARRAP is being

implemented in a proper and satisfactory way to all stakeholders including the PAPs

and get their feedback on the ARRAP implementation.

WB will also continue to monitor through supervision missions the progress of the A-RAP and

reference their findings in Aide memoires.

When preparing a monitoring plan, it needs to be taken into consideration that everyone

involved in the process of the actual activity to be involved in the monitoring plan as well. This

will be specifically in terms of collecting information required for each indicator. These parties

include, but not limited to the following:

1. PMU staff

2. Mayor

3. Relevant municipality staff

4. M&E

There are two main levels of indicators included in this monitoring exercise :

1. Process level indicators: are those that are represented as deliverable of the

activity .

2. Outcome level indicators: are those indicators identified in the table below.

These indicators will allow decision makers and stakeholders of the activity to find out

whether the process followed has resulted in a satisfying outcome or not. Also it will provide

lessons learned to improve the process in similar future situations. The monitoring work plan

will be based on the compensation and resettlement work plan in terms of process level

indicators. However, the outcome monitoring should start immediately after the

compensation and resettlement activities are completed to capture the highest possible level

of reactions and perceptions around it, while relevant people are still remembering the

process followed.

34

The monitoring plan will track the progress of the implementation plan step by step and ask

questions on the methodologies used and whether or not planned activities were

completed. This is to make sure that relevant stakeholders have sufficient information in

order to help evaluating the process as well as the outcome.

The below table shows the monitoring indicators that will be used to measure the identified

outcome and track the process followed. It is important to note that the table includes the

indicators that will be measured by multiple methodologies/questions using different forms

of collecting data as follows:

1. Extracting information from the PMU/PM records. There will be specific tool for this.

2. Key informant interview with PMU and PMs. There will be specific tool for this.

3. Key informant interview with affected people. There will be specific tool for this.

35

Table 20: monitoring indicators

Indicator Unit of measurement

Frequency Responsibility

Data Source

number of affected people disaggregated by sex

Number Semi-Annually PMU, PM PMU records/interview with PMs and PMU staff

Zone of impact of the demolishing the kiosk

text Semi-Annually PMU, PM PMU records/interview with PMs and PMU staff

size of financial losses disaggregated by sex

Number Semi-Annually PMU, PM PMU records/interview with PMs and PMU staff

Prepare socioeconomic studies including valuation of compensation

yes/No and text

once PMU PMU records/interview relevant PMU staff

Type and design of resettlement plan text once PMU PMU records/interview relevant PMU staff

number of agencies responsible for resettlement activities

Number once PMU PMU records/interview relevant PMU staff

conduct the agreed compensation plan

yes/No and text

In accordance with dates set in table 19 and collect verification data in Table 21.

PMU, PM PMU records/interview with PMs and PMU staff

zone of impact of the resettlement plan

text once PMU, PM PMU records/interview relevant PMU staff

number of people benefiting from the resettlement plan disaggregated by sex

Number once PMU, PM PMU records/interview relevant PMU staff

36

Table 20: monitoring indicators cont.

Indicator Unit of measurement

Frequency Responsibility Data Source

extent to which affected people are satisfied with the process

scale one week after the process completion

PMU, PM

KI interview with all affected people discussing the levels of satisfactions and very important to take it further and discuss reasons of dissatisfaction and other solution methodologies could have been taken into consideration

extent to which affected people are satisfied with the outcome of the process

scale one week after the process completion

PMU, PM

KI interview with all affected people discussing the levels of satisfactions and very important to take it further and discuss reasons of dissatisfaction and other solution that could have been taken into consideration

extent to which municipality is satisfied with the process

scale one week after the process completion

PMU, PM KI interview with relevant people at the municipality to see their take on the process followed and its outcome

extent to which other stakeholders are satisfied about the process and outcome

scale one week after the process completion

PMU, PM interview with relevant stakeholders

Zone of impact according to affected people

text one week after the process completion

PMU, PM KI interview with affected people

the magnitude of the affected loss according to affected people

text one week after the process completion

PMU, PM KI interview with affected people

preferred resettlement alternatives according to affected population

text one week after the process completion

PMU, PM KI interview with affected people

37

10.0 Timetable and budget

Table 21 summarizes the ARRAP Components cost estimation. As discussed so far, the

PM assigned one of the kiosks to the PAP(s). The PM will not take any initial vacancy cost form

the PAP(s). However, PAP(s) need to sign up yearly-based contract in which the monthly rent

will be charged.

Table 21: ARRAP Components cost estimates

A-RAP Components

A-RAP Subcomponents

The Subcomponents

Cost (JOD)

Sources of Funds

Time for Expenditures/

Assignment

Verification

Compensation

Cash compensation

8,830 As described in

table 13.

Component - 1:

Municipal Grant of Ramtha

municipality of FY 2018.

Immediately

Copy of Cheque(s) on files; photos of

handover; verification of

amounts as per the ARRAP

Employment Opportunity

Null

Embedded within The sub-project

budget

As subproject launches

Names of PAPs listed on

contractor’s list; copy of agreement with contractor or written consent. Personally signed disclaimer if not

interested in working;

Field verification on site

Resettlement Program

Free Kiosk4 Null

Immediately after

contractor hands over

the construction

of the complex

Rental agreement signed with Ramtha

Municipality

4The initial cost will be null, however monthly rent will be charged.

38

List of Figures

Figure 1: Public consultations result in Ramtha municipality ......................................................... 8

Figure 2: letter of allocation the subproject budget ..................................................................... 9

Figure 3: Front Perspective of The Complex ............................................................................... 10

Figure 4: The City of Ramtha .................................................................................................... 10

Figure 5: PM letter sent to governmental agencies and theirresponses ......................................... 11

Figure 6: correspondences to reassign the subproject land.......................................................... 12

Figure 7: The Assignment Letter by the department of land and survey ........................................ 13

Figure 8: the locationof the proposed land using the Department of Land And Survey website ....... 14

Figure 9: the title deed of the land............................................................................................ 14

Figure 10: Google earth photo in A) 2009 for the land B) the first appearance of the in 9/2012 with

area less than 40 m ................................................................................................................. 16

Figure 11: Google earth photo shows the kiosk in 2/2017 with area 50 m2 ................................... 16

Figure 12: The kiosk, Kazem cafe. ............................................................................................. 16

Figure 13: Kiosk Ownership History........................................................................................... 18

Figure 14: meetings held between PAPs and PMU ...................................................................... 20

Figure 15: PAPs ...................................................................................................................... 21

Figure 16: Project Affected Household (PAHs) ............................................................................ 22

Figure 17: Meeting with PAPS and approval of main parts of ARAAP ............................................ 35

List of Tables

Table 1: Sub-Project Land Basic Information .............................................................................. 15

Table 2: PAPs ......................................................................................................................... 20

Table 3: the area of the kiosk ................................................................................................... 23

Table 4: some basic information about the kiosk ........................................................................ 23

Table 5: Sold or consumed items .............................................................................................. 23

Table 6: list of saved equipment ............................................................................................... 23

Table 7: valuation of destroyed assets provided by the current occupants. ................................... 24

Table 8: valuation of destroyed assets provided by the external valuator. ..................................... 24

Table 9: Valuation information of the kiosk on March, 2017 ........................................................ 25

Table 10: valuation of the original kiosk as delivered to current occupants on March, 2017 ............ 25

Table 11: Compensation package of the current occupants ......................................................... 26

Table 12: Compensation packages of the owner of the original kiosk PAP1. .................................. 28

Table 13: Summary of Compensation Packages for all PAPs ......................................................... 28

Table 14: Benefits gained from the resettlement (the new kiosk in the governmental complex) ...... 30

Table 15: PMU site visit ........................................................................................................... 33

Table 16: communications and consultations with PAPs.............................................................. 34

Table 17: survey outputs and interviews with PAPs .................................................................... 34

Table 18: Institutional responsibility ......................................................................................... 35

Table 19: ARRAP Work Plan .................................................................................................... 36

Table 20: monitoring indicators ................................................................................................ 41

Table 21: A-RAP Components cost estimates ............................................................................. 43

39

ANNEX 1: PAPs identities and kiosk Related Documents

Table 1: PAPs Names

# PAPs PAPs PAPs names

1 The owner of the original kiosk.

PAP1 Mr. Omar Dardour.

2 The current occupants. PAP2 Mr. Ahmad Abdul-Aziz,

PAP3 Mr. Khalid Abdul-Aziz,

PAP4 Mr. Ali Khalid Abdul-Aziz.

PAP5 Mr. Khazim Khalid Abdul-Aziz.

40

Figure 1: The rental agreements between PM and Mr. Jamal Abdel Aziz

41

Figure 2: the Selling Agreement between Mr. Jamal Abdel Aziz and Mr. Omar Al Dardour

42

Figure 3: the rental agreements between Mr. Omar and Mr. Ahmed

43

Figure 4: Evacuation removal request presented by the PM

44

Figure 5: Agreement between PM and current occupants to rent a kiosk in the governmental complex without a vacancy payment which is waved

45

ANNEX 2: Census Survey

Summary of Census Survey: According to the census surveys of the five PAPs:

1. PAP Khalid (male) has a total household of seven personnel: wife and two daughters, three

male boys and his elderly mother who is 77 years old. He owns a house in Ramtha and works

as a driver in the Ministry of Agriculture, with a total salary of US$645 per month. He also

owns two pieces of land in Ramtha area. PAP Ali and PAP Kazim –Khalid’s sons- lost their

source of income due to the demolition of the kiosk. PAP Ali is married and has two daughters,

while PAP Kazim is still engaged.

2. PAP Ahmad (male), Khalid’s brother, is married and has no children. He owns a house and

a piece of land in Ramtha area, but also lost his source of income due to the demolition of the

kiosk.

3. PAP Omar (male) has a total household of six personnel: wife and two daughters, three

male boys who have no jobs. Omar was an English teacher but currently retired with a total

retirement salary of US$707 per month. He owns a house and used to take a monthly rent

from PAP Ahmad with a total amount of US$177 per month. He bought the kiosk from its

previous owner with a total amount of US$4,238. PAP Omar acknowledged the fact that the

land is owned by the municipality, and that he did not pay any rent for the municipality

whatsoever. Figure 1 shows the PAPs and their households.

Figure 1: Project Affected Household (PAH)

46

ANNEX 3: Minutes of meeting with the PAPs, and signed copy of the

Independent Evaluation Report.

47

ANNEX 4: Sub-Project Feasibility Study

ANNEX 5: MSSRP Resettlement Policy Framework