AARP National Survey of Residents Age 40+: Summary of ......Summary of Opinions on...

In their continued efforts to be an advocate and resource for all Americans, and in particular those age 50 and older, AARP commissioned this poll to gauge the use and opinions of landline and wireless telephone service among Coloradoans age 40 and older and their support for protecting consumers and ensuring federal and state oversight of all telecommunications services. This poll also serves to expand on minimal information and public opinion data currently available in this area. This combination of landline and cellular random digit dial (RDD) survey was conducted by Woelfel Research, Inc. between December 24, 2012 and January 15, 2013 and yielded 407 complete interviews. The final sample was weighted by age and gender for adults age 40 and older residing in Colorado. The margin of error is +/‐4.9%.

BACKGROUND

According to the most recent statistics from the Center for Disease Control and Prevention’s National Health Interview Survey (NHIS), while slightly more than one‐third of American households can be considered having wireless phone service only, over half of households (54 percent) continue to utilize both landline and cell service.1 Analysis of the NHIS data shows that the type of phone service varies greatly by age – while about one in five Americans younger than age 30 live in households with both wireless and wireline service, at least 70 percent of those ages 50‐59 and at least 80 percent of those ages 60 and older live in households with both types of phone service. Correspondingly, the proportion of wireless only households in the U.S. decreases with age: 70 percent of Americans younger than age 30, one‐quarter of those ages 50‐59, and just one in ten ages 70 and older live in wireless only households.2 Data from the NHIS indicate that while the proportion of households in the U.S. becoming wireless only is likely to increase over the next decade, the proportion of households having both wireless and wireline service appears to be a growing trend particularly among the older age groups.

Expectedly, the telecommunications industry is also changing: traditional copper wires are now being replaced by fiber‐optic networks that provide a myriad of services such as multichannel video programming, broadband Internet access, and voice telephone services. Consumers can now ‘bundle’ their home technology services with a cable or telephone company rather than pay for one single phone service. While technology and innovation often improve the quality of life for consumers, it also creates changes in the industries that provide or produce subsequent new services and products.

Currently, the telecommunications industry is moving toward deregulation and lessening the degree of federal and state oversight of consumer protections.3 Moreover, many companies in the telecommunications industry are urging the Federal Communications Commission to quickly phase out traditional copper‐wire landline phone service.4 Given that there are vast areas of unserved and underserved areas in the country where

1 Wireless Substitution: Early Release of Estimates From the National Health Interview Survey, July-December 2011, Released 6/2012. http://www.cdc.gov/nchs/data/nhis/earlyrelease/wireless201206.pdf 2 AARP analysis of NHIS microdata for 2011 released with the NHIS wireless survey. That data is available at:

http://www.cdc.gov/nchs/nhis/quest_data_related_1997_forward.htm

Summary of AARP Telecommunications Issues Survey of Colorado Residents Age 40+ 3 Lichtenberg, S. The effects of Telecommunications Deregulation (pending publication March 2013), National Regulatory Research Institute http://www.nrri.org

4 AT&T Petition to Launch a Proceeding Concerning the TDM-to-IP Transition filed and accepted by Federal Communications Commission, November 7, 2012. http://apps.fcc.gov/ecfs/document/view;jsessionid=FxnNRLPbSgQtJ1yYxJMJykKThp3ZLvVTzhr9Xft3nqsgSnVLYhrF!956499833!NONE?id=7022113495

AARP Survey of Colorado Residents Age 40+: Summary of Opinions on Telecommunications Issues Prepared by Erin Pinkus and Jennifer Sauer, State Research at AARP

effective competition, access, and service reliability remain limited to millions of Americans (particularly the elderly and those living in rural areas), this could have serious consequences for consumer health and safety. Protections such as universal service, transmission quality, consumer complaint resolution, and understandable billing would be lost. While the move from traditional landline to wireless and other technologies may be inevitable and occurring at a steady pace, policymakers must continue to preserve state and federal authority to provide regulatory oversight with respect to all voice telecommunications service regardless of the technology used to provide the service.

METHODOLOGY This combination of landline and cellular random digit dial (RDD) survey was used to represent all adults in Colorado who have access to either a landline or cellular telephone (approximately 98%). Both samples were provided by STS, according to Woelfel Research, Inc. (WRI) specifications. Phone interviews were conducted in English by Woelfel Research, Inc. from December 24, 2012 to January 15, 2013. The margin of error for the random sample of 407 Colorado respondents is +/‐4.9%. The questionnaire was developed by AARP staff and was pretested with a small number of respondents. The pretest interviews were monitored by WRI and AARP staff. The sample was weighted by a three‐stage weighting procedure that was used to weight this dual‐frame sample. The first stage weight is the product of two adjustments made to the data – a Probability of Selection Adjustment (PSA) and a Phone Use Adjustment (PUA). The PSA corrects for the fact that respondents in the landline sample have different probabilities of being sampled depending on how many adults live in the household. The second stage combines the cell phone and landline usage to be consistent with patterns in Colorado. The third stage of weighting adjusts the age and gender to be consistent with the distribution in Colorado. The response rate for this study was 33% and was measured using AAPOR’s response rate 3 method. The cooperation rate was 90% and was measured using AAPOR’s cooperation rate 3 method. The refusal rate was 7% and was also measured using AAPOR’s refusal rate 3 method. Source: AAPOR Outcome Rate Calculator Version 2.1 May 2003. For more information on the survey or the methodology, please contact Jennifer H. Sauer at [email protected]

Summary of AARP Telecommunications Issues Survey of Colorado Residents Age 40+


Type of Landline Telephone Service Used (n= 246 Colorado landline users age 40+)

8%

8%

31%

53%

0% 20% 40% 60% 80% 100%

Not sure

Digital telephone service/Voice over Internet Protocol (VoIP)

Cable telephone service

Traditional copper‐wire landline service

Level of Satisfaction with Landline Phone Service (n= 246 Colorado landline users age 40+)

1%

6%

27%

45%

18%

0% 20% 40% 60% 80% 100%

Not at all satisfied

Not too satisfied

Somewhat satisfied

Very satisfied

Extremely satisfied

KEY FINDINGS

LANDLINE USE

Most Coloradoans (60%) age 40 and older currently have landline telephone service in their homes. Over half of these landline users use traditional copper‐wire landline service technology, and an additional 31 percent use cable telephone service provided by a cable television company.

Of those who have a landline, 70 percent currently pay a set monthly price for “bundled” services. Differences between income levels show the higher the income group, the higher the percentage of respondents enrolled in “bundled” service.

75% of those with annual incomes of $75,000 and higher have “bundled” services. 70% of those with annual incomes of $40,000‐$74,999 have “bundled” services. 62% of those with an annual household income of $40,000 or less are enrolled in “bundled”

services.

The majority (73%) of landline users have used this type of phone service for 15 years or more. An additional 19 percent say they have had landline phone service, “As long as I can remember”.

Most landline users are extremely or very satisfied with their service and another 27 percent are somewhat satisfied. Just seven percent are not too or not at all satisfied with their landline phone service.

While the cost of landline use stayed the same over the past three years for over half of all landline users, nearly one‐third say their phone bill increased over the same period of time.


Only nine percent saw a decrease in their landline phone bill, and an additional seven percent were not sure if their bill increased, decreased or stayed the same.

Cost of Landline Phone Bill Over Last Three Years (n= 246 Colorado landline age users 40+)

CELLULAR PHONE USE

This survey data shows that most (92%) Coloradoans age 40 and older own a cell phone that they use to make or receive calls, and two‐thirds have had their cell phone for five years or more. The majority of these respondents (81% of cell phone users) have “post‐paid” service where they receive a monthly bill for service through a carrier. However, fifteen percent of Colorado respondents report having “pre‐paid” service – call credit is purchased before any calls, text messages or access to the Internet is available. Among these respondents:

Cell phone ownership is highest among younger respondents: 40‐64 years old (95%); 65‐74 years old (93%); 75+ (75%).

Among education levels, nearly all (95%) respondents that are college graduates own a cell phone whereas 90% of those with a high school education or less have a cell phone.

Employment status also show differences in cell phone ownership with 97% of those currently employed and 86% of respondents not currently employed having cell phones.

Cell phone ownership increases with number of people living in the household: respondents living in single‐ person households (85%); respondents living in two‐person households (93%); respondents living in households with three or more people (96%).

Of those surveyed that have a landline telephone and a cellular telephone (n=215), four in ten (41%) say they receive some calls on their cell phone and some on the landline phone. Nearly four in ten (37%) receive all or almost all of their calls on their cell phone, and two in ten (22%) say they receive very few calls on their cell phones.5

The data from this survey indicate there may be differences within age and income groups with respect to how Colorado residents age 40 and older receive phone calls. Receiving all or almost all calls on a cell phone appears to decrease by age while receiving very few calls on a cell phone appears to increase with age. Receiving some calls on both cell and landline phones shows a decrease with age and annual income.

5 The actual and weighted number of respondents in income groups is too small for significance tests and caution should be used when interpreting these results.

7%

53%

9%

31%

0% 20% 40% 60% 80% 100%

Not sure

Stayed the same

Decreased

Increased


Among cell phone users, most (65%) have had their cell phone service for at least five years, and about

a third (32%) says they have had their cell phone service for less than 5 years. Additionally, satisfaction with current cell phone service is high for most respondents with 65 percent being either extremely or very satisfied with their current cell phone service.

Length of Time with Current Cell Phone Service (n= 376 Colorado cell phone users age 40+)

Level of Satisfaction with Cellular Phone Service (n= 376 Colorado cell phone users age 40+)

Most (64%) cell phone users say their primary reason for having cell phone service is convenience and being able to make calls from anywhere. Security in an emergency or power outage, communicating with family and needing to keep in touch with their work/job are top reasons for over one in ten respondents age 40 and older.

Primary Reason for Having Cellular Telephone Service (n=376 Colorado cell phone users age 40+)

Convenience/want to be able to make calls from anywhere 64%

Want security in case of emergency or power outage 18%

Need for family communication 15%

Need to keep in touch with work/job 10%

Business/work/job 9%

Landline service not available or poor quality 6%

Travel 5%

Just fun‐ fun to use and keep connected to friends and family 5%

Received as a gift/family member wanted me to have it 3%

Landline service too expensive/Cell service less costly or cheaper 2%

Not sure/can’t remember/as long as I can remember 1%

Long distance 1%

Texting <0.5%

Internet <0.5%

16%

21%

28%

15%

10%

7%

0% 20% 40% 60% 80% 100%

15 years or more

10 yrs to less than 15 yrs



1 yr to less than 3 yrs

Less than 1 year

1%

5%

28%

42%

23%

0% 20% 40% 60% 80% 100%

Not at all satisfied

Not too satisfied

Somewhat satisfied

Very satisfied

Extremely satisfied


FUTURE LANDLINE USE

When asked to think about the next 12 months and rate the likelihood of disconnecting their landline service in favor of using cellular or wireless service for all of their telephone needs, 73 percent say they are not too or not at all likely to disconnect landline service. This percentage increases by age group with 69 % of 40‐64 year olds, 78% of 65‐74 year olds and 91% of 75 year olds and above not too or not at all likely to disconnect their landline service over the next 12 months.

Among the reasons for keeping their landline service are having service in case of an emergency and wireless service is not dependable or available where they live.

Likelihood of Disconnecting Landline Service and Using Cellular Service Only (n= 222 Colorado cell

phone users age 40+ with landline)

Reasons for Keeping Landline Service (n= 203 Colorado cell phone users age 40+ w/current landline

connection and not likely to disconnect landline in next 12 months)

Reason %

Security in emergency/power outage/911 access 27%

Wireless not available/not dependable where I live 21%

Convenience/Habit 13%

Can’t be bothered/too connected/don’t grasp technology 12%

Wireless is expensive/cheaper to keep landline 11%

Other: Work related, for family members, etc. 9%

Answer machine/internet/faxing 9%

Not sure 9%

Like having both/prefer landline 7%

LIFELINE TELEPHONE ASSISTANCE

Only one percent of all respondents say they are receiving assistance from the Lifeline Telephone Assistance Program.6 Additionally, very few say they have applied for the program. Half of those receiving assistance from Lifeline do so on their landline phone, and slightly fewer receive this assistance on their cell phone. No respondents receive Lifeline on both their landline and cell phones.

Participation: Lifeline Telephone Assistance Program (n= 407 Colorado respondents age 40+)

Applied for Lifeline Telephone Assistance Program (n= 402 Colorado respondents age 40+ not receiving assistance from lifeline)

There are various means of eligibility for the Lifeline Assistance Program and one is household income. For a family of one up to a family of four, the household income eligibility is between $15,512 and $39,744.7 Interestingly, data from this survey show that twenty‐three percent of Coloradoans age 40 and older with reported annual incomes less than $40,000 are currently not receiving assistance from the Lifeline program and one in five (20%) say they have not applied for the program.

6 Lifeline Program for Low-Income Consumers: The Lifeline program is available to eligible low-income consumers in every state, territory, commonwealth, and on Tribal lands. Consumers with proper proof of eligibility may be qualified to enroll. To participate in the program, consumers must have an income that is at or below 135% of the federal poverty guidelines or participate in a qualifying state, federal or Tribal assistance program. http://www.fcc.gov/lifeline 7 See http://www.lifelinesupport.org/_res/documents/li/pdf/handouts/Income_Requirements.pdf

55%

18%

15%

5%

4%

0% 20% 40% 60% 80% 100%

Not at all likely

Not too likely

Somewhat likely

Very likely

Extremely likely

99%

1%

0% 20% 40% 60% 80% 100%

No

Yes

96%

4%

0% 20% 40% 60% 80% 100%

No

Yes


CONSUMER PROTECTIONS

Over three‐fourths of Colorado landline service users either strongly or somewhat agree with having consumer protections that apply to all landline services regardless of the type of technology that is used to deliver the service to consumers.

Level of Agreement: Consumer Protections

Applying to ALL Landline Services (n=246 Colorado respondents age 40+ with landline service)

1%

2%

16%

24%

52%

0% 20% 40% 60% 80% 100%

Strongly disagree

Somewhat disagree

Neither agree nor disagree

Somewhat agree

Strongly agree


RESPONDENT DEMOGRAPHICS

71%

28%

90%

9%

2%

3%

5%

86%

12%

7%

18%

61%

52%

49%

11%

14%

48%

27%

0% 20% 40% 60% 80% 100%

No

Yes

AARP MEMBER

No

Yes

HISPANIC/LATINO

Black/African American

Native American

Other

White/Caucasian

RACE

Never married

Widowed

Divorced/separated

Married/Living with partner

MARITAL STATUS

Female

Male

GENDER

75+

65‐74

50‐64

40‐49

AGE

5%

4%

16%

72%

53%

47%

4%

27%

9%

51%

8%

25%

25%

13%

10%

0% 20% 40% 60% 80% 100%

Never vote

Rarely vote

Sometimes miss one

Always

STATE ELECTION VTR FREQ

Cell phone

Landline

SURVEY CONTACT

Unemployed and looking for work

Retired

Employed PT

Employed FT

WORK STATUS

$150k or more

$75k ‐ <$150k

$40k ‐ <$75k

$20k ‐ <$40k

Less than $20k

INCOME


ANNOTATED QUESTIONNAIRE


AARP Telecommunications Issues Survey of Colorado Residents

(N=407 40+ Residents, sampling error = ±4.9 %) Hello, this is ___________ calling from Woelfel Research, Inc., a national opinion research firm. We are not telemarketers and are not trying to sell you anything. We would like to find out your opinions on some important issues. Your views are important and we would greatly appreciate your participation. All your responses will be kept entirely confidential. [RECORD GENDER]

Base: Total Respondents Total N=407

% 1 Male 49 2 Female 52

S1. [RECORD AGE]


% 1 Under 40 - 2 40 – 49 27 3 50 – 64 48 4 65 – 74 14 5 75 + 11

S2. Are you age 40 or older?

S3. May I please speak to someone in the household who is age 40 or older?


MAIN QUESTIONNAIRE: Landline Service: 1. Landline telephone service refers to service received through a telephone line physically connected to your

home that enables you to make and receive local and long-distance calls. Do you currently have landline telephone service at home? [INTERVIEWER IF ASKED, INFORM THAT LANDLINE DOES NOT INCLUDE MODEM LINES, FAX LINE, HOME SECURITY, BEEPERS, SKYPE, PAGERS, ETC)

Base: Total Respondents Total

N=407 %

1 Yes 60 2 No [SKIP TO Q9] 40 3 DNR: Not sure [SKIP TO Q9] - 4 DNR: Refused -

2. Regardless of how many different homes or places you may have lived, for approximately how many years

have you used a landline phone service?

Base: Have landline telephone service at home

Total N=246

% 1 Less than 1 year <0.5 2 1 year to less than 3 years 2 3 3 years to less than 5 years 1 4 5 years to less than 10 years 1 5 10 years to less than 15 years 3 6 15 years or more 73 7 [VOL] Not sure/can’t remember 1 8 [VOL] As long as I can remember 19 9 [DNR] Refused -

3. And would you say you are extremely satisfied, very satisfied, somewhat satisfied, not too satisfied, or not

satisfied at all with your landline telephone service?


Total N=246

% 1 Extremely satisfied 18 2 Very satisfied 45 3 Somewhat satisfied 27 4 Not too satisfied 6 5 Not at all satisfied 1 6 [DNR] Not sure 3 7 [DNR] Refused 1


4. As you may know, for one set monthly price, phone companies can offer consumers a ‘bundle’ or combination of extra phone services in addition to their basic phone service that could include call waiting, caller ID, Internet, or long distance. Do you currently pay a set monthly price for “bundled” services on your landline telephone?


Total N=246

% 1 Yes 70 2 No 26 3 [DNR] Not sure 3 4 [DNR] Refused 1

5. Over the past 3 years, would you say your landline phone bill has increased, decreased, or stayed the same?

6. How concerned are you about being able to afford the cost of your landline service over the next 3 years?

Would you say you’re extremely concerned, very concerned, somewhat concerned, not too concerned, or not concerned at all?


Total N=246

% 1 Extremely concerned 3 2 Very concerned 9 3 Somewhat concerned 19 4 Not too concerned 21 5 Not at all concerned 46 6 [DNR] Not sure 2 7 [DNR] Refused <0.5

7. A variety of technologies can be used to provide landline phone service. Which of the following types of landline telephone service do you use? Do you use…. [INTERVIEWER IF MORE THAN ONE OPTION APPLIES, ASK FOR PRIMARY SERVICE.]

Base: Have landline telephone service at home Total N=246

% 1 Traditional (ordinary) copper-wire landline service 53 2 Cable telephone service provided by a cable television company 31 3 Digital telephone service (also known as Voice over Internet Protocol (VoIP)

service) that uses the internet to connect calls using regular telephones 8

4 [DNR] Not sure 8 5 [DNR] Refused -


Total N=246

% 1 Increased 31 2 Decreased 9 3 Stayed the same 53 4 [DNR] Not sure 7 5 [DNR] Refused -


8. Consumer protection requirements related to services like clear customer billing, service disconnection

policies, consumer complaint resolution, and service quality standards, currently differ among landline phone service providers. How strongly do you agree or disagree that the same consumer protections should apply to all landline telephone services regardless of the technology used to provide the service. Do you strongly agree, somewhat agree, somewhat disagree, strongly disagree or do you neither agree nor disagree?

Base: Have landline telephone service at

home Total

N=246 %

1 Strongly agree 52 2 Somewhat agree 24 3 Neither agree nor disagree 16 4 Somewhat disagree 2 5 Strongly disagree 1 6 [DNR] Not sure 5 7 [DNR] Refused -

Cell Phone Use

9. As you may know, cellular or wireless phones, also known as cell or mobile phones, are portable telephones that can be used away from your house or just about anywhere. These are not cordless phones that only work within a limited distance of a base unit plugged into a phone jack. Cellular service is received through a connection from a wireless telephone to a nearby radio transmitter receiver or tower enabling you to make local and long distance calls. Do you personally have a cellular or wireless telephone that you use to make or receive calls?

[IF RESPONDENT REPORTS THEY HAVE A CELL PHONE THAT CAN ONLY BE USED TO PLACE 911 CALLS, RECORD A “NO” RESPONSE.]


% 1 Yes 92 2 No [SKIP TO QUESTION 18] 8 3 [DNR] Not sure [SKIP TO QUESTION 18] - 4 [DNR] Refused [SKIP TO QUESTION 18] -


10. Is your cell phone service pre-paid where you purchase call credit before you can make any calls, send any

text messages, or access the internet on the phone or is it post-paid where you are provided service through a carrier and you pay a monthly bill? [DO NOT READ RESPONSE OPTIONS] [INTERVIEWER: IF RESPONDENT SAYS ‘It’s through Verizon, Comcast, T-Mobile, Sprint, etc…. code as POST-PAID].

Base: Have a cellular or wireless telephone Total

N=376 %

1 Pre-paid 15 2 Post-paid 81 3 Have both 1 4 [DNR] Not sure 3 5 [DNR] Refused -

11. [IF Q1 = NO, NOT SURE, REFUSED SKIP TO Q12] Which of the following best describes how you

and any other adults living in your household receive all of the telephone calls coming into the household? [INTERVIEWER: ACCEPT ONLY ONE]

Base: Have landline telephone and cellular or wireless telephone Total

N=215 %

1 All or almost all of the calls are received on cell phones 37 2 Some calls are received on cell phones and some are received on a

regular, landline phone 41

3 Very few calls are received on cell phones 22 4 [DNR] Not sure <0.5 5 [DNR] Refused -

12. About how long have you had your current cell phone service?

Base: Have a cellular or wireless telephone Total N=376

% 1 Less than 1 year 7 2 1 year to less than 3 years 10 3 3 years to less than 5 years 15 4 5 years to less than 10 years 28 5 10 years to less than 15 years 21 6 15 years or more 16 7 [DNR] Not sure/can’t remember/as long as I can remember 1 8 [DNR] Refused 2


13. What is the primary reason you have cellular telephone service? [INTERVIEWER DO NOT READ –

USE FOR CODING – MULTIPLE RESPONSES ALLOWED]


% 1 Convenience/want to be able to make calls from anywhere 64 2 Want security in case of emergency or power outage 18 3 Landline service not available or poor quality 6 4 Landline service too expensive/Cell service less costly or cheaper 2 5 Received as a gift/family member wanted me to have it 3 6 Need for family communication 15 7 Need to keep in touch with work/job 10 8 Just fun – fun to use and keep connected to friends and family 5 9 Business/work/job 9

10 Travel 5 11 Long distance 1 12 Texting <0.5 13 Internet <0.5 14 Other 1 15 [DNR] Not sure/can’t remember/as long as I can remember 1 16 [DNR] Refused <0.5

14. And would you say you are extremely satisfied, very satisfied, somewhat satisfied, not too satisfied, or

not satisfied at all with your cell phone service?


% 1 Extremely satisfied 23 2 Very satisfied 42 3 Somewhat satisfied 28 4 Not too satisfied 5 5 Not at all satisfied 1 6 [DNR] Not sure 2 7 [DNR] Refused <0.5

15. [ASK ONLY IF Q1 = NO, NOT SURE, REFUSED] Have you disconnected your landline services from

your home altogether so that the only phone service in your household is cellular phone service?

Base: Have cellular or wireless telephone but do not have a landline

Total N=161

% 1 Yes 94 2 No [SKIP TO QUESTION 18] 4 3 [DNR] Not sure [SKIP TO QUESTION 18] - 4 [DNR] Refused [SKIP TO QUESTION 18] 2


16. Looking ahead over the next 12 months, how likely are you to disconnect your landline service and use ONLY a cellular or wireless phone for all your telephone needs? Are you extremely likely, very likely, somewhat likely, not too likely, or not at all likely to switch?

Base: Have cellular or wireless telephone and have not disconnected landline from home

Total N=222

% 1 Extremely likely [SKIP TO QUESTION 18] 4 2 Very likely [SKIP TO QUESTION 18] 5 3 Somewhat likely 15 4 Not too likely 18 5 Not at all likely 55 6 [DNR] Not sure 2 7 [DNR] Refused 2

17. And why do you think you’ll keep your landline phone and NOT use a cell phone only for all your phone calls? [INTERVIEWER: DO NOT READ LIST – USE FOR CODING – MULTIPLE RESPONSES ALLOWED]

Base: Have cellular or wireless telephone and have not disconnected landline from home and not very/extremely likely to disconnect landline from home

Total N=203

% 1 Want security in case of an emergency or power outage/my phone works in

emergency/outages 25

2 Wireless is not dependable where I live 15 3 Wireless is not available where I live 3 4 Wireless service or the wireless phones are too expensive/cheaper to keep my phone 7 5 Do not understand the technology/I am not good with technology or devices 1 6 Don’t want to be bothered/too connected to others/do just fine without 5 7 Don’t want too many phone numbers 2 8 911 access <0.5 9 Because of my business 4

10 Bundle/package 4 11 Convenience/ More convenient 5 12 Don’t like using cell phone 2 13 Faxing 5 14 For my spouse/children/parents 4 15 Everyone has my home number 4 16 Habit 4 17 Have Internet through landline 4 18 Like having both <0.5 19 Quality/works best/hear better on it 1 20 More dependable 2 21 If cell isn’t charged <0.5 22 Safety 1 23 Don’t want everyone to have my cell number 2 24 Like landline/prefer landline 7 25 Security system/alarm is on home phone <0.5 26 Landline has answering machine <0.5 27 Other 1 28 29

[DNR] Not sure [DNR] Refused

9 5


Lifeline Telephone Assistance Program 18. As you may know, the Lifeline Telephone Assistance Program is a government benefit program that

provides discounts on monthly telephone service for eligible low-income consumers to help ensure they have the opportunities and security that telephone service affords, including being able to connect to jobs, family, and emergency services. Are you currently receiving assistance from the Lifeline program?


N=407 %

1 Yes [SKIP TO QUESTION 20] 1 2 No 99 3 [DNR] Not sure 1 4 [DNR] Refused [SKIP TO QUESTION 20] <0.5

19. Have you ever applied for the Lifeline Telephone Assistance Program?

Base: Not currently receiving assistance from the Lifeline program

Total N=402

% 1 Yes [SKIP TO QUESTION 23] 4 2 No [SKIP TO QUESTION 23] 96 3 [DNR] Not sure [SKIP TO QUESTION 23] <0.5 4 [DNR] Refused [SKIP TO QUESTION 23] -

20. And are you receiving this assistance for your landline telephone or for your cell phone or both?

Base: Currently receiving assistance from the Lifeline program

Total N=2 %

1 For my landline phone 43 2 For my cell phone 57

[ASK QUESTIONS 21, 22 ONLY IF Q10 = PREPAID OR BOTH] 21. What would you say your estimated monthly usage is in minutes for the wireless service covered by the

Lifeline Assistance program? Would you say it’s about:

Base: Currently receiving assistance from Lifeline program and have prepaid cellular or wireless service

Total N=0 %

1 Less than 250 minutes - 2 250 minutes to less than 450 minutes - 3 450 minutes to less than 700 minutes - 4 More than 700 minutes per month - 5 [DNR] Not sure - 6 [DNR] Refused -


22. In the past 12 months, has there ever been a time when you didn’t have enough money to add more minutes to your pre-paid wireless service?

Base: Currently receiving assistance from Lifeline program

and have prepaid cellular or wireless service Total N=0 %

1 Yes - 2 No - 3 [VOL] Don’t have a prepaid cell phone - 4 [DNR] Not sure - 5 [DNR] Refused -

Demographics

Are we calling you on a cell phone or a landline?


N=407 %

1 Landline 47 2 Cell phone 53

D3. In general, how often do you go online to access the Internet? This includes access from home, work, a

mobile device (such as a Smartphone), or someplace else. Would you say you access it:


% 1 Several times a day 72 2 About once a week 4 3 3-5 days a week 4 4 1-2 days a week 2 5 Once every few weeks 5 6 Never go online to use the Internet 12 7 [DNR] Not sure <0.5 8 [DNR] Refused <0.5

D4. What is your current marital status? (READ LIST)


% 1 Currently Married 58 2 Currently living with partner/ significant other 3 3 Widowed 7 4 Divorced 17 5 Separated 1 6 Never Married 12 7 [DNR] Don’t know/Not sure <0.5 8 [DNR] Refused 1


D4b. What is the highest level of education that you completed? Was it: (READ LIST)


% 1 Less than high school 3 2 High school graduate or equivalent 23 3 Some college or technical training beyond high school 30 4 College graduate (4 years) 27 5 Post graduate or professional degree 17 6 [DNR] Refused 2

D5. Which of the following best describes your current employment status? Are you: (READ LIST)


% 1 Employed or self-employed full-time 51 2 Employed or self-employed part-time 9 3 Retired and not working 27 4 Unemployed and looking for work 4 5 Homemaker 3 6 Disabled 5 7 [DNR] Don’t know/Not sure - 8 [DNR] Refused 1

D6. Thinking about your state elections for [COLORADO] Governor and Legislators in the last ten years, which of

the following best describes your voting behavior? Would you say you always vote, sometimes miss one, rarely vote, or never vote?


% 1 Always vote 72 2 Sometimes miss one 16 3 Rarely vote 4 4 Never vote 5 5 [DNR] Don’t know/Not sure 1 6 [DNR] Refused 2

D7. [IF D4 = Married, ASK:] “Are you or your spouse currently a member of A-A-R-P?” [IF QD4 = Living with partner, ASK:] “Are you or your partner currently a member of A-A-R-P?” [OTHERWISE, ASK:] “Are you currently a member of A-A-R-P?”


N=407 %

1 Yes 28 2 No 71 3 [DNR] Don’t know 1 4 [DNR] Refused <0.5


D8. Now, for statistical purposes only, please stop me when I get to the category that includes your household’s

income before taxes in 2011. Was it… [READ]


% 1 Less than $20,000 10 2 $20,000 but less than $40,000 ($39,999) 13 3 $40,000 but less than $60,000 ($59,999) 15 4 $60,000 but less than $75,000 ($74,999) 10 5 $75,000 but less than $124,999 18 6 $125,000 but less than $149,999 7 7 $150,000 but less than $200,000 4 8 $200,000 or more 4 9 [DNR] Don’t know/Not sure 3

10 [DNR] Refused 16 D9. Are you Hispanic, Spanish, or Latino?


N=407 %

1 Yes 9 2 No 90 3 [DNR] Don’t know/Not sure - 4 [DNR] Refused 1

D10. What race do you consider yourself? DO NOT READ


N=407 %

1 White / Caucasian 86 2 Black/African American 2 3 Native American 3 4 Asian American 1 5 Mixed <0.5 6 Hispanic 4 7 [DNR] Don’t know/Not sure <0.5 8 [DNR] Refused 4

D11. And what is your 5 digit zipcode _____________


W1. How many people, including yourself, live in your household?

[INTERVIEWER NOTE: HOUSEHOLD MEMBERS INCLUDE PEOPLE WHO THINK OF THIS HOUSEHOLD AS THEIR PRIMARY PLACE OF RESIDENCE, INCLUDING THOSE WHO ARE TEMPORARILY AWAY ON BUSINESS, VACATION, IN A HOSPITAL, OR AWAY AT SCHOOL. THIS INCLUDES INFANTS, CHILDREN AND ADULTS]

Base: Total

Respondents Total

N=407 %

1 21 2 46 3 12 4 13 5 5 6 1 7 1 9 <0.5 [DNR]

Refused 2

Mean 2.4

[ASK IF MORE THAN ONE PERSON IN THE HH (W1>=2) W2. How many of these are children under the age of 18?

Base: More than one person in the

household Total

N=321 %

None 69 1 9 2 14 3 5 4 <0.5 6 <0.5 [DNR] Refused 3 Mean 0.6

[ASK IF NO CELL PHONE AND MULTI-PERSON HOUSEHOLD (Q9<> 1 & QW1 >=2) W3. Does anyone in your household have a working cell phone?

Base: No cell phone and

multi-person household Total N=18

% 1 Yes 50 2 No 45 3 [DNR] Don’t know - 4 [DNR] Refused 5


W4. [IF QW3 = 1] Which of the following best describes how you and any other adults living in your

household receive all of the telephone calls coming into the household? [INTERVIEWER: ACCEPT ONLY ONE]

Base: No cell phone and multi-person household and someone else has

a working cell phone Total N=9 %

1 All or almost all of the calls are received on cell phones - 2 Some calls are received on cell phones and some are received on a regular, landline phone 38 3 Very few calls are received on cell phones 56 4 [DNR] Not sure - 5 [DNR] Refused 6

That is all the questions we have for you this evening. Thank you so much for your time. Have a great night!

AARP is a nonprofit, nonpartisan organization, with a membership of more than 37 million, that helps people turn their goals and dreams into real possibilities, strengthens communities and fights for the issues that matter most to families such as healthcare, employment and income security, retirement planning, affordable utilities and protection from financial abuse. We advocate for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name as well as help our members obtain discounts on a wide range of products, travel, and services. A trusted source for lifestyle tips, news and educational information, AARP produces AARP The Magazine, the world's largest circulation magazine; AARP Bulletin; www.aarp.org; AARP TV & Radio; AARP Books; and AARP en Español, a bilingual news source. AARP does not endorse candidates for public office or make contributions to political campaigns or candidates. The AARP Foundation is an affiliated charity that provides security, protection, and empowerment to older persons in need with support from thousands of volunteers, donors, and sponsors. AARP has staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. Learn more at www.aarp.org.

State Research brings the right knowledge at the right time to our state and national partners in support of their efforts to improve the lives of people age 50+. State Research consultants provide strategic insights and actionable research to attain measurable state and national outcomes. The views expressed herein are for information, debate, and discussion, and do not necessarily represent official policies of AARP.

ACKNOWLEDGEMENTS

AARP staff from the State and National Group (SNG) and State Research contributed to the design and implementation of this study. Special thanks are extended to Coralette Hannon and Philene Taormina of State and National Group (SNG) State Advocacy and Strategy Integration. Thanks also go to Rachelle Cummins, Joanne Binette and Darlene Matthews of Research & Strategic Analysis; Gerri Madrid-Davis, State Advocacy and Strategy Integration; Michael Schuster of the Office of General Counsel. Woelfel Research, Inc fielded, entered, tabulated, and weighted the data. Jennifer H. Sauer designed the survey and Erin Pinkus and Jennifer Sauer authored this summary. For more information about this survey or to see the full methodology, please contact Jennifer H. Sauer at [email protected] or at (202) 434-6207.

Research and Strategic Analysis For more information about this survey, please contact Jennifer Sauer at:

202.434.6207 or e-mail [email protected]

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