A training module for Coordinator for Residence Education and Secretaries

2010-2011

It is our hope that students will form a community that is supportive and that holds its members accountable.

Occasionally things are broken or damaged.

When this occurs, students need to complete a maintenance request at http://housing.uark.edu:100/.

We expect normal wear and tear and residents are not charged when this occurs.

Examples of normal wear and tear include wobbly chairs, loose screws, minor scuffs on wall, and light scratches on bed frames.

We do not plan to paint each room every summer because paint should last for several years.

University Housing adheres to a damage-billing policy, meaning charges related to damages are assessed to residents or resident groups directly responsible if possible.

If a responsible party cannot be identified, the charges are assessed to residents or resident groups living in close proximity to the location where the damage occurred. Charges assessed to the living community are discussed in a different module.

By billing residents directly for damages, University Housing keeps regular hall fees lower for all residents.

During the check out process, RAs will inspect each student’s room.

Using the Room Condition Inventory Form, both the resident and RA together will check the room for damage or missing property.

If the resident disagrees with an RAs assessment, he or she should not sign the inventory form until he or she talks with the Hall Coordinator (CRE).

The RA turns the completed form into the secretary.

If damage is recorded on the form, the CRE will conduct his/her own inspection based on the form.

If the CRE determines that damage has occurred or property is missing they will take a picture, and responsible parties will be billed. Remember to do this whenever a student checks out and post to the HallDamages file on Eris.

The charges are posted to student accounts.

Broken room furniture Broken windows Disassembled room furniture Damaged blinds Wall damage Broken or missing towel rods or brackets Hooks that have been added to the room Graffiti

All roommates are equally responsible for the damages in rooms and all suitemates are equally responsible for damages in suite common areas unless someone volunteers sole responsibility. It is important to be diligent in documenting damage regardless of when a student checks out.

If damages related to vandalism occur to the exteriors of doors or windows, the residents must contact their CRE within 24 hours and provide evidence indicating why they should not be held responsible.

CRE should keep all room inventories until all students assigned to the room have checked out.

Once all room inventories are in then any common are damage should be divided appropriately.

If roommates have signed they will take responsibility for a damage that form must be stapled to the inventory form of the responsible student.

Excessive housekeeping is any situation requiring housekeeping services that are not considered normal or routine custodial duties.

Excessive housekeeping charges are imposed in an effort to deter future occurrences, and therefore do not always reflect the time and material necessary to complete excessive cleaning tasks.

CRE determines if a situation qualifies as an excessive housekeeping occurrence.

Charges can be assessed to individuals or to groups in the same manner as damage charges, as determined by the CRE.

Bodily fluids (blood, urine, mucous, feces, vomit, etc.)

Broken glass Carpet and upholstery damage Confetti/glitter Deliberate floods Fire extinguisher debris Food/trash left in sinks/water fountains Graffiti Liquid spills Mud Personal carpet/furniture left in building Room trash in public areas Sprinkler discharge for a non-fire reason

Appeals of billing charges incurred during the 2010/2011 academic year must be received by the last business day in July of 2010.

Students should make sure their Room Condition Inventory Forms accurately reflect the condition of their rooms and their contents before signing them at check in and check out.

Students should always make sure personalization of their rooms agree with current University Housing policies.