A Streamlined Approach to Customized Employment
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Transcript of A Streamlined Approach to Customized Employment
A Streamlined Approach to Customized Employment
Job Creation in 5 Stepsfor Job Developers Serving People
with Significant DisabilitiesJoe Chiappetta
Chicagoland Chamber of Commerce
1950 PSA: Superboy: Job Counselor
Finding people jobs takes super-hard work.
"Always Mapping" Principles
2 Mapping Functions of Job Placement Mapping Job Seeker Interests/Abilities Mapping Employer Interests/Needs
5-Step Job Placement Strategy
1. Develop job seeker profile
2. Assemble brainstorming team
3. Gather information from businesses
4. Generate list of possible jobs/tasks
5. Negotiate with employer One staff leads all steps, or... Steps can be assigned to different departments Departments meet regularly to share info
STEP 1: Develop a Profile of the Job Seeker
Discovery: The act of making known for the first time
Know your talent poolKnow if talent has any
"handlers"
Mapping Activity Use public transportation map: place job
seeker names where each one lives on map Keep map with you at all working hours Think like a shepherd
Luke G.
Matt W.
John D.
Mark N.
Anna C.
Discovery Questions for Job Seekers
With each question, ask "Why?"
May need to rephrase questions
Ask same questions 1 month later May get different answers For your benefit (review)
Pictures or demonstrations enhance questions
What Is Most Effective Way to Gage Interest in Specific Job?
Describe the jobShow photo of jobShow video of the
jobGo to job site to
observe workersDo the job
The More Immersion, the Better Decision a Person Makes on their Interests Take
the widest view of each job you may like to do
Dream Job Cartoon
Best-Case Job Scenario
What is your dream job?Which is your favorite chore to do?What was the best job you ever had?What did you like the most about that job?Where have you been the happiest?
Worst-Case Job Scenario
What was the worst job you ever had?
What did you like the least about that job?
Which household chores do you hate?
Free Time
What do you like to do for fun? What do you do on the weekends?What do you do with friends/family?What do you do to help out around the
house (chores)?Where have you experienced success?What kind of environment do you enjoy?
School Days
What subjects or classes did you like in school? Why?
What subjects or classes did you not like in school? Why?
What did you not like about those topics?
Employment History
What jobs have you done in the past?Include paid
jobs and volunteer work
In Search Of: The Old Resume
Employment Values
What’s important to you in a job?
How far (IN MINUTES) are you willing to travel by bus/train?
Casual or formal?Quiet or noisy?Many people or few
people?Are there specific
personality types you are most comfortable with?
ChallengesWhere have you
not experienced success?
Where have you been the least happy?
Do you have any known accommodation or support needs?
STEP 2: Assemble a Brainstorming Team
Social Capital (a sociology term): benefits gained from preferential treatment between peopleLeveraged relationships
Mining contacts/insight from the job seeker's own contacts
The Columbo FactorGet permission
Team Members to Recruit
FriendsFamilyCase ManagerBehavior AnalystOther professionalsFormer teachersCoachesCommunity members
What to Do with Team Members
Call them or meet in person
"I'm helping _____ find a job. Your name came up as someone I should talk to. Do you have time for me to ask you 9 questions?"
Invite them to staffing (optional)
Background Questions for Team Members
What jobs or chores have you known _____ to do in the past?
What must I keep in mind when looking for a job for _____?
Opinion Questions for Team MembersWhat type of place do
you see _____ working in?
Casual? Professional? Social?
Busy? Quiet?What tasks do you see
_____ doing at a job?
Contact Mining Questions for Team Members
What types of businesses might be a good match?
Do you know anyone who works in _____ [type of business]?
Can I use your name when I contact them?Do you know any hiring managers,
business owners, executives, government officials, community leaders, or any other persons of influence?
STEP 3: Gather Information from Businesses (Cartoon)
STEP 3: Gather Information from BusinessesTarget small and medium-
sized employersTarget any size employer with
diversity initiatives/officersDon't consult until you learnTour Informational interviewJob analysis
Explain the Purpose of the Job Analysis
INTRO: Because I have access to a large pool of people entering the workforce, I'm always looking for a deeper understanding of local business operations in our community. The more I know about your work environment, the better I'll be at recommending certain people for certain career paths.
THE ASK: Can I come by to ask you a few questions about your company?
Warm-Up QuestionsWhat is the work
atmosphere and culture like here?
What kinds of job duties do your workers perform? Feel free to include the behind-the-scenes details.
Forecast QuestionsWhat are areas of
potential growth for your business?
Where would you like to see your business in five years? Ten years?
Are there services your business would like to offer, or could offer, that are not in place presently?
Gap-Seeking Questions (1 of 2)When is the company busiest: each
day, during the week, during the year?Are there tasks that could be done
more efficiently or more often?Are there tasks not getting done
because no one has the time?Are there tasks that take employees
away from their more critical job duties? (areas of expertise or "real" jobs)
Gap-Seeking Questions (2 of 2)Do you have employees working overtime?Are there tasks that you use temporary or
student employees for? If you could have help with anything, what
would it be? If your employees could have help with
anything, what do you think it would be?What is the biggest challenge the business
faces in its day-to-day operations?
STEP 4: Generate List of Possible Jobs/Tasks
What can you customize about the job that _____ can do and wants to do?
Possible tasks that _____ can do for an employer include:
Accommodations that _____ may need to do these tasks include:
STEP 5: Negotiate with EmployerJob Carving Value
PropositionExamine answers from
the job analysisLook for fitting duties
wherein your job seeker would be ideal
Most things are negotiable
Proposal must address employer bottom line
Value Proposition Questions
When proposing new position, plan must answer "Yes" to these questions:
Will creating this job help employer to... Increase workforce effectiveness and
efficiency?Fill gaps in the workplace?Reduce costly or inefficient temporary
help and overtime wages? Increase customer satisfaction?
Before Making the Job Carve Pitch
Establish trustPlace a person without carvingBe professionalWrite proposal to companyShare other success storiesConduct disability awareness
training
Follow Up After Job Placement
Schedule follow up times
With employeeWith employee's
direct supervisorSenior managementMake sure stories
match
Chicagoland Chamber of Commerce
If info from this session helps you find anyone a job, please let me know:
Joe Chiappetta
http://www.linkedin.com/in/chiappetta/www.chicagolandchamber.org