A Research Study on the Use of Wimba Classroom
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A Research Study on the Use of
Wimba Classroom
A Research Study on the Use of
Wimba ClassroomJalynn Roberts, Ph.D.
Mary Nell McNeese, Ph.D.Amy Thornton, M.S.
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Phased PilotPhased Pilot
• Fall 2006 “Pilot”o 1 course - managed outside of Blackboard
• Spring 2007 Pilot - 12 courseso 10 inside Blackboard; 2 per college as selected by
Deanso 2 outside Blackboard
• Received all-day training by Wimba• Added more faculty in March by invitation• Summer 2007 - offered university-wide
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MethodologyMethodology
• 2 Survey Instrumentso Instructorso Students
• Responseso 5 Instructorso 19 Students
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Skill Level With Computer Technology
Skill Level With Computer Technology
Instructors• Very Proficient with desktop
and web-based applications (40%)
• Familiar with using a computer and office application suites, but not familiar with hardware technologies (60%)
Students• Very Proficient with desktop
and web-based applications (52.6%)
• Familiar with using a computer and office application suites, but not familiar with hardware technologies (42.1%)
• Can use a computer to accomplish basic tasks (5.3%)
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Course Taught/Taken Through Online Delivery – Fully or
Partially
Course Taught/Taken Through Online Delivery – Fully or
PartiallyInstructors• 3 or more courses (40%)• 1 or 2 courses (60%)
Students• 3 or more courses (57.9%)• 1 or 2 courses (42.1%)
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Previous Use of Collaboration Before Using Live Classroom
Previous Use of Collaboration Before Using Live Classroom
Instructors• Yes (100%)
Students• Yes (68.4%)• No (31.6%)
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Type of Internet Connection Used
Type of Internet Connection Used
Instructors• Dial-up (0%)• DSL (60%)• Cable (20%)• LAN (0%)• Don’t know (20%)
Students• Dial-up (5.3%)• DSL (36.8%)• Cable (42.1%)• LAN (15.8%)• Don’t know (5.3%)
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Describe Your Experience With Learning to Use Live
Classroom
Describe Your Experience With Learning to Use Live
ClassroomInstructors• Very Easy (0%)• Somewhat Easy (40%)• Neutral (40%)• Somewhat Difficult (20%)• Very Difficult (0%)
Students• Very Easy (57.9%)• Somewhat Easy (26.3%)• Neutral (5.3%)• Somewhat Difficult (10.5%)• Very Difficult (0%)
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Features Utilized While Using Live Classroom
Features Utilized While Using Live Classroom
Instructor• PowerPoint (100%)• Text Chat (80%)• Voice Chat (80%)• Whiteboard (60%)• Application Sharing (40%)• Polling/Quizzes (60%)• File Sharing (40%)
Student• PowerPoint (100%)• Text Chat (84.2%)• Voice Chat (78.9%)• Whiteboard (57.9%)• Application Sharing (15.8%)• Polling/Quizzes (15.8%)• File Sharing (10.5%)
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Usefulness/Ease of Use for Text Chat
Usefulness/Ease of Use for Text Chat
Instructors• Excellent (20%)• Good (80%)• Neutral (0%)• Fair (0%)• Poor (0%)
Students• Excellent (57.9%)• Good (31.6%)• Neutral (0%)• Fair (5.3%)• Poor (0%)
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Usefulness/Ease of Use for Voice Chat
Usefulness/Ease of Use for Voice Chat
Instructors• Excellent (20%)• Good (60%)• Neutral (20%)• Fair (0%)• Poor (0%)
Students• Excellent (26.3%)• Good (52.6%)• Neutral (5.3%)• Fair (10.5%)• Poor (5.3%)
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Usefulness/Ease of Use for the Whiteboard Feature
Usefulness/Ease of Use for the Whiteboard Feature
Instructors• Excellent (20%)• Good (40%)• Neutral (20%)• Fair (0%)• Poor (0%)• Did not use (20%)
Students• Very Useful (26.3%)• Somewhat Useful
(36.8%)• Not Useful (0%)• Did Not Use (31.6%)• No Answer (5.3%)
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Usefulness/Ease of Use for the Application Sharing Feature
Usefulness/Ease of Use for the Application Sharing Feature
Instructors• Excellent (0%)• Good (0%)• Neutral (60%)• Fair (40%)• Poor (40%)
Students• Very Useful (15.8%)• Somewhat Useful
(26.3%)• Not Useful (0%)• Did Not Use (52.6%)• Did Not Answer (5.3%)
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Usefulness/Ease of Use for the Polling/Quizzing Feature
Usefulness/Ease of Use for the Polling/Quizzing Feature
Instructors• Excellent (0%)• Good (60%)• Fair (40%)• Poor (0%)
Students• Very Useful (15.8%)• Somewhat Useful
(15.8%)• Not Useful (0%)• Did Not Use (63.2%)• Did Not Answer (5.3%)
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Usefulness/Ease of Use for the File Sharing Feature
Usefulness/Ease of Use for the File Sharing Feature
Instructors• Excellent (0%)• Good (40%)• Neutral (40%)• Fair (20%)• Poor (0%)
Students• Very Useful (10.5%)• Somewhat Useful
(21.1%)• Not Useful (0%)• Did Not Use (63.2%)• Did Not Answer (5.3%)
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Usefulness/Ease of Use for the Hand-Raising Feature
Usefulness/Ease of Use for the Hand-Raising Feature
Instructors• Very Useful (40%)• Somewhat Useful (60%)• Not Useful (0%)
Students• Very Useful (63.2%)• Somewhat Useful
(21.1%)• Not Useful (0%)• Did Not Use (15.8%)
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Usefulness/Ease of Use for the Polling Feature
Usefulness/Ease of Use for the Polling Feature
Instructors• Very Useful (60%)• Somewhat Useful (20%)• Not Useful (0%)• Did Not Use (20%)
Students• Very Useful (68.4%)• Somewhat Useful
(26.3%)• Not Useful (0%)• Did Not Use (5.3%)
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Usefulness/Ease of Use for Accessing Archive of Previous
Sessions
Usefulness/Ease of Use for Accessing Archive of Previous
SessionsInstructors• Excellent (0%)• Good (60%)• Neutral (0%)• Fair (20%)• Poor (0%)• Did Not Use (20%)
Students• Excellent (21.1%)• Good (15.8%)• Neutral (10.5%)• Fair (0%)• Poor (15.8%)• Did Not Use (31.6%)
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Audio Quality During Voice Discussions
Audio Quality During Voice Discussions
Instructors• Very Clear (0%)• Somewhat Clear (100%)• Neutral (0%)• Somewhat Unclear (0%)• Very Unclear (0%)
Students• Very Clear (5.3%)• Somewhat Clear
(57.9%)• Neutral (5.3%)• Somewhat Unclear
(21.1%)• Very Unclear (10.5%)
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Overall Usefulness of Live Classroom
Overall Usefulness of Live Classroom
Instructors• Very Useful (80%)• Somewhat Useful (20%)• Not Useful (0%)
Students• Very Useful (89.5%)• Somewhat Useful
(5.3%)• Not Useful (5.3%)
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Level of Technical Problems With Using Live Classroom
Level of Technical Problems With Using Live Classroom
Instructors• Very Severe (0%)• Severe (0%)• Moderate (60%)• Minimal (40%)• Non-existent (0%)
Students• Very Severe (5.3%)• Severe (10.5%)• Moderate (42.1%)• Minimal (31.6%)• Non-existent (5.3%)• Did Not Answer (5.3%)
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Technical Support Services Used
Technical Support Services UsedInstructors
• 24/7 Phone Support (20%)• Website Support (0%)• Learning Enhancement
Center (80%)• Didn’t Require (0%) • Learning Enhancement
Center Staff (20%)• Graduate Assistant (20%)
Students• 24/7 Phone Support (5.3%)• Website Support (5.3%)• iTech Helpdesk (21.1%)• Didn’t Require (42.1%) • Learning Enhancement
Center Staff (0%)• Instructor (52.6%)• Another Instructor (5.3%)
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Quality of Technical SupportQuality of Technical SupportInstructors• Excellent (40%)• Good (20%)• Neutral (0%)• Fair (20%)• Poor (0%)• Did Not Use (20%)
Students• Excellent (26.3%)• Good (21.1%%)• Neutral (0%)• Fair (0%)• Poor (5.3%)• Did Not Use (47.4%)
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Description of Technical Difficulties - InstructorsDescription of Technical Difficulties - Instructors
• Three instructors reported that they experienced audio issues, especially when students tried to transmit to them audibly. The problems ranged from being garbled to being totally inaudible.
• One professor mentioned the inability to show copyrighted video, but also that Wimba was looking for a way to resolve that issue.
• One professor said that he/she was kicked out of the sessions for no reason, and that some students experienced the same difficulties.
• Better troubleshooting tips are needed for students.
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Description of Technical Difficulties - Students
Description of Technical Difficulties - Students
• Accessing archived sessions was time consuming and sometimes impossible.
• Problems with logging into the system. • Seven students reported issues regarding the audio. These
issues included clarity, voices fading in and out, and a total loss of audio at times.
• Speed of connection was an issue for one student. This student said he/she was about five minutes behind during some sessions.
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Additional Comments - Instructors
Additional Comments - Instructors
• All of the comments mentioned the reliability of Wimba, and that the program’s potential will not be realized until the aforementioned technical issues are resolved.
• All of the instructors agreed that while they did not experience any major issues with Wimba, it will be a valuable tool once its reliability issues have been resolved.
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Additional Comments - Students
Additional Comments - Students
• All of the comments mentioned the reliability of Wimba, and that the program’s potential will not be realized until the aforementioned technical issues are resolved.
• All of the instructors agreed that while they did not experience any major issues with Wimba, it will be a valuable tool once its reliability issues have been resolved.
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AnalysisAnalysis• All of the comments mentioned the reliability of
Wimba, and that the program’s potential will not be realized until the aforementioned technical issues are resolved.
• All of the instructors agreed that while they did not experience any major issues with Wimba, it will be a valuable tool once its reliability issues have been resolved.
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AnalysisAnalysis• A majority of both instructors and students reported
high levels of satisfaction with the text chat, voice chat, whiteboard, and hand-raising features.
• Most instructors reported good and fair levels of satisfaction regarding application sharing, polling/quizzing, file sharing, and accessing archives. A majority of students reported that they did not use these features.
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AnalysisAnalysis• Most instructors and students reported minimal to
moderate levels of technical difficulties with Wimba Live Classroom, and most of those technical difficulties regarded the quality of audio.
• Overall, both students and faculty reported high levels of satisfaction with Wimba Live Classroom, and both groups believe it enhances the online classroom environment.
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Further ResearchFurther Research
• Current Survey will involve 17 institutions from:– Mississipppi– Tennessee– Utah
• 15 Community Colleges and 2 Universities• Current Survey is undergoing the Institutional
Review Board process and will hopefully be administered at the end of the spring 2009 semester.
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Contact InformationContact Information
• Mary Nell McNeese– [email protected]
• Amy Thornton– [email protected]
• Jalynn Roberts– [email protected]
• Presentation is available at:– http://instructtech.wordpress.com