A Process for Fixing Broken Things

Stuart RobbinsiCIO Consulting

February 2000

iCIO Project Audit Methodology

• Identify Structural and/or Organizational Barriers

• Create “Communication API’s”

• Review All Core Assumptions

• Re-set Customer Expectations

• BC/AD: Start Again, and Deliver

Identify Structural/Organizational Barriers

• Perform architectural (design) review • Analyse teams and management for

organizational issues• Establish clear decision-making process and

ownership• Clearly define the open issues

Create “Communication API’s”

• Establish unified core and extended teams• Establish steering committee and rules of

engagement• Ensure that all issues are communicated by

means of the core team

Review All Core Assumptions

• Identify “Fundamental Attribution Errors”• Escalate those immediately for resolution

Re-set Customer Expectations

• Establish moratorium on changes or additions until analysis is complete

• Fully integrate disconnected elements of existing plan(s) in core team

• Establish new plan, schedule, and budget• Clearly communicate new plan to steering

committee

BC/AD: Start Again, and Deliver

• That was then, this is now - core team and steering committee must understand the difference

• Deliver 100% upon the re-set commitments