A People-Centred Approach to the Internet of Things

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A people-centred approach to the Internet of Things Abby Margolis, Claro Partners

description

Presentation by Abby Margolis in the Internet of Things (IoT) Session at iMinds The Conference 2014 www.iminds.be

Transcript of A People-Centred Approach to the Internet of Things

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A people-centred approach to the Internet of Things

Abby Margolis, Claro Partners

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Claro PartnersNavigating disruptive shifts

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> start with the person

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IoT is technically about the interaction between Internet, things and data

Internet

Things

Data

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IoT is technically about the interaction between Internet, things and data …exciting part is the potential value this creates for people and business

Internet

Things

Data To create new value for people and business:

• Capabilities• Services• Experiences• Business models

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We developed our perspective by interviewing experts and thought leaders;

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IoT Creators;

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Lead Users;

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and by mapping out the business landscape of value propositions

Username: imindsPassword: theconference

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Key insights IoT business landscape

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The IoT will not be owned and ruled by one player

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Technology and control dominate the landscape

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The IoT is still nascent

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Majority of new innovation is from startups and experimenters

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Five principles to take a fresh approach to designing for the IoT

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Five principles to take a fresh approach to designing for the IoT

1. Start with the people, not the technology

2. Enable people to do new things

3. Identify unmet functional and emotional needs

4. Look to collaborate with others

5. Design and enable the whole user experience

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Start with the people, not the technologyThink about solving people’s real needs, not just finding uses for the tech01

Tech-centric view

People-centric view

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01

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Enable people to do new things Value of the IoT comes from the services and new interactions it creates02

Peers and other devices

Other service providers

Retailers

Brands

Brand provides services

Retailer provides services (camera

rented)

Other appropriate

services

Connects with other users

Prints photos remotely

Sends photos to friends

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Goldee APP Ambify APP

Phillips HUE0202

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Identify unmet functional and emotional needsWhat can we deliver beyond control?03

Jawbone UP

Shopkick

Lockitron

Lively

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03

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Hardware & Infrastructure

Operating System

Devices

Services

Collaborative

CORP

S.IO

T CR

EATO

RS

Internet of Things

Hardware & infrastructure

Operating system

Devices

Services

CORP

ORA

TIO

NS

Top down

PC industry

Hardware & Infrastructure

Operating System

Devices

Services

CORP

ORA

TIO

NS

DEV

Mobile industry

Look to collaborate with othersUnlike the PC industry, IoT services and devices are more open to others04

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Today: Intranets of Things Tomorrow: Internet of Things

APP

APP ?

New user experiences

?App

AppAppApp

App App

AppApp

Connected devices Interconnected devices

Design and enable the whole user experience Most of the solutions today exist in siloes05

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Five principles to take a fresh approach to designing for the IoT

1. Start with the people, not the technology

2. Enable people to do new things

3. Identify unmet functional and emotional needs

4. Look to collaborate with others

5. Design and enable the whole user experience

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Claro’s IoT Bootcamp brings together designers, developers, makers and strategists to learn, create and prototype people centred offerings in the Internet of Things

EXPLORE1 IDEATE + PITCH2 DEVELOP3 PROTOTYPE4 PRESENT5

Join Claro and iMind’s ‘IoT Bootcamp’ the 8th and 9th of December at Fablab Brussels

Want to explore more?

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Claro’s Guide to succeeding in the Internet of Things is a step-by-step guide to developing new people-centred IoT offers.

Want to explore more?

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If you are further along consider applying to be part of Startup Bootcamp IoT & Data. Applications close November 23rd.

Want to explore more?

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Thank you!

Abby Margolis| Research [email protected]

@abbymargolis