A Lifetime of Support for your InvestmentService solutions for Siemens Industrial Gas Turbines up to 15 MW.

Energy Service

What do we provide?

Replacement Parts 04 – 05

Overhaul Services 06 – 07

Field Service 08 – 09

Modernization & Upgrades 10 – 11

Long Term Programs 12 – 13

Diagnostics & Monitoring 14 – 15 HelpDesk Support

Customer Training 16 – 17

Health, Safety & Environmental 18

Case Studies 19

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Protecting your investmentIn an ever changing business environment a major challenge is keeping pace with the number of technical, environmental and legislative developments.

Siemens offers a range of engineered service solutions from a comprehensive portfolio, tailored to the changing needs of global industries and markets, as well as for the continued support and optimization of your asset management.

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Replacement PartsWe provide a unique range of support services to optimize the operation of your gas turbine plant to it’s fullest capability.

By opting to purchase parts from Siemens, you are choosing the reassurance that the parts are proven capable of meeting the exacting duty of your engine. All Siemens parts are also fully warranted by us as the Original Equipment Manufacturer (OEM).

We are the only producer of Genuine OEM core replacement parts for the full range of small gas turbines, covering all Ruston / GEC / EGT / Alstom TA, TB, TD turbines and the later Siemens SGT-100 to SGT-400 turbines (Typhoon, Tornado, Tempest and Cyclone). Siemens OEM replacement parts are manufactured to the same high standard as the originally delivered equipment, incorporating the latest technological developments.

In addition to core parts, Siemens supplies genuine OEM package part replacements, engineered and checked against our extensive records, to match the build of your turbine.

Genuine OEM Parts Availability: we hold approximately 23,000 variants and over 4 million service parts, in our Central Parts Warehouse, ready for same day dispatch*, ranging from individual components and small assemblies to gas generators, power turbines and complete turbine cores.

Parts Options: consisting of repaired and refurbished components to complement the supply of new parts. These parts carry a full OEM warranty.

Maintenance Kits: comprising inspection consumables, replacement and contingency parts for the entire Small Gas Turbine Range.

Kits are designed to cover the complete range of spares required for each inspection type.

Worldwide Locations: Siemens hold parts in strategic global locations including Europe, the Middle and Far East and the Americas.

The benefits to you are:

Fully supported OEM replacement parts.

Complete maintenance kits available for the full range of engines.

Variety of supply agreements to suit all customer needs.

Repaired and refurbished parts as an option to new strategic parts.

Performance guarantees for replacement core engines.

Web-based ‘Spares Finder’ application.

Rapid dispatch of parts to any destination in the world.

* Customer Pledge: For OEM parts, same day dispatch from stock for requests received before 12.00. Does not apply to configurable parts / assemblies.

Our replacement parts business provides coverage 365 days a year,

through established communication channels and via

local offices.

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6

Overhaul ServicesSiemens have developed a full range of global overhaul options for all of our industrial gas turbines up to 15MW.

Factory-based or via fully supported local service centers, our global overhaul facilities provide extensive support to your operations.

Condition-based Overhaul Services: for gas generators, power turbines and complete engine cores for our entire range of small gas turbines.

Overhaul Options: focused on operational demands through in-situ or factory-based overhauls and/or by service exchange or lease engines.

Test Facilities: in approved service centers, with computer controlled test berths to meet exacting quality standards and guarantee the performance of our engines.

Modular Overhauls: either by overhaul or exchange of rotors and major gas turbine assemblies.

Overhaul Reporting: detailing all work carried out, parts fitted and performance achieved under test.

The benefits to you are:

A global network of company approved overhaul workshops.

Access to the latest OEM proven technology for extended economic viability of the asset.

Quality service and performance guarantees.

Guaranteed OEM parts for the turbine build.

Exchange options to minimize operational downtime, or:

Lease cores, gas generators and power turbines available for the duration of the overhaul period.

Our extensively equipped regional workshop facilities are factory

approved and qualified, guaranteeing the highest levels of quality and service and are staffed

by approved factory trained personnel.

As part of our overhaul options, Siemens can offer either a service exchange or lease of major assemblies and full core engine units, dependent upon suitability and availability.

Service Exchange

While your gas turbine is undergoing maintenance, Siemens can relieve the pressure of production schedules and minimize on-site disruption by providing you with a factory built service exchange core or major sub-assembly. These units are available for both our current and some selected mature gas turbine ranges.

Siemens service exchange units are built to current design standards, incorporating latest technical developments and fully tested to produce power within 5% of original installed output. Each exchange unit is configured to match your installation before being tested and dispatched.

We hold a large multi-engine exchange fleet which, with sufficient advance notice, can be made ready for rapid dispatch following site configuration and testing.

The benefits of a Service Exchange:

Guaranteed genuine Siemens parts used for turbine build.

Minimum disruption to your business.

Option of new, repaired or refurbished components available for turbine build.

Reduced risk of obsolescence of spare parts.

All parts and services backed by Siemens warranties.

Our service exchange units are backed up with full 12 month factory warranty as standard.

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Access to and application of the latest technologies and product developments.

Global network of Siemens approved support centers.

Lease Units

If your preference is to have your engine overhauled, rather than Service Exchanged, Siemens can supply a lease unit to reduce disruption and maintain continuity of operation.

Whether you have one, or multiple engines being overhauled consecutively, we can provide a short or long term lease of gas generators, power turbines, major assemblies or complete engine cores to suit your needs.

Short Term Availability: of major assemblies during scheduled overhauls which allow customers to utilize the full potential of their facility whilst their own turbine or assembly is away being overhauled.

Lease Equipment for Unscheduled Overhauls: by offering major engine assemblies, gas generators and power turbines during unscheduled outage.

Maintenance Programs: with access to lease equipment, as standard, for Preventative and Corrective maintenance programs to reduce any unscheduled downtime.

The benefits of a Lease Unit:

Increased uptime during overhaul periods by scheduling a lease turbine or assembly.

Reduced impact of unscheduled maintenance.

Availability of complete packages for short/ long term leasing where extra capacity is required.

Flexible response to short term increased power demands.

Access to lease equipment through maintenance contracts.

Lease equipment for unscheduled overhauls.

No major capital outlay.

Our lease pool of equipment covers both current and some selected mature gas turbine ranges, up to 15MW, to ensure that, wherever possible, items required are available on the shortest possible lead times.

SGT Service Shop

Associated Workshop

Anchorage

Querétaro

Bahía Blanca

Bangalore

Qeshm

Trenton

LincolnAberdeen

Esbjerg

Abu Dhabi

Adelaide

RNA North America

RLA Latin America

REU Europe / South Africa

RME

RAS Asia Pacific

Middle East / Central Africa

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Field ServiceWe employ a large team of qualified, experienced engineers and technical personnel to provide you with world-wide field support.

By using the capability of Siemens local service centers, supported by strategically located specialists, we are able to offer a unique level of service, a service level which is only obtainable from an OEM, making us your best choice for long term support.

We have extensive experience, spanning over 60 years, in the design, manufacture, operation and maintenance of our Siemens range of small gas turbines.

As the on-site representative of our business, the Field Service Engineer is key to the success of the Siemens service support team. They are fully backed by the engineering support group and design teams in Lincoln. Additionally they can call on the wealth of resources available in our manufacturing plant.

Only Siemens employed Engineers are provided with a ‘capability passport’ that records all of the training, qualification and competency skills that the individual has successfully completed during their career with Siemens. The ‘capability passport’ is your assurance that the Engineer we send to your site is fully conversant with your engine type and has the necessary up to date skill-set to properly maintain your turbine.

Many of our field staff are qualified across engine types and technical disciplines, with extensive experience in the maintenance of your particular type of installation. We also ensure that they continue to receive technical updates, improvement bulletins, refresher courses and new product training.

Available Expertise:

Supervision: or full installation of new or relocated equipment.

Short or Long Term: operation and maintenance services.

Routine Service Work: for all scheduled inspections.

Speed of Response: through local service personnel.

Troubleshooting: on-site and remotely for problems or unscheduled outages.

Emergency: 24/7 call out services 365 days per year.

Hands-on Site Training: for users’ operators and maintenance personnel.

The benefits to you are:

A source of OEM supported field service technicians.

Provision of the latest technical updates.

All of our work is covered by OEM warranties.

We offer a high quality and reliable service.

Our field service engineers specialize in your product.

We cover a range of services including operation and maintenance, installation, commissioning, trouble-shooting and operator training.

All Siemens Field Service engineers are comprehensively trained in-

house, continually assessed, and are qualified to ISO 9002

standards.

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10

Modernization & UpgradesLife extension of your existing installation is the most cost efficient means of continued operation.

Keeping our customers up to date with the latest developments in gas turbine technology is the key to the Siemens customer support philosophy.

Utilizing the latest technical benefits derived from our extensive new turbine development programme, Siemens has produced a wide variety of modernization and upgrades for existing installations. These include the latest in emissions reduction technology, availability improvements and control system upgrades, as well as power and efficiency improvements for the current range of industrial small gas turbines.

Power Enhancements: through engine hardware replacement, or by secondary means, such as filtration efficiency improvements.

Emissions Reduction: to meet demands for cleaner energy through the company’s award winning DLE (Dry Low Emissions) combustion system, or more traditional techniques such as steam or water injection.

Availability Enhancements: to lower cost of ownership through updated control and package systems.

Efficiency Improvements: through upgraded hardware design to reduce fuel usage and improve environmental impact, resulting in lower operating costs.

The benefits of modernization and upgrades are:

Access to the latest OEM proven technology for extended economic viability of the asset.

Reduced operating costs through efficiency gains.

Increased power, with greater availability and efficiency.

Reduced emissions with lower environmental impact.

Modernization and Upgrades provide the latest technology

enhancements to all of our existing industrial gas turbine fleet up to 15MW and enable you to extend

the working life of your asset.

Benefit byMods & Ups

Performance

Obsolescence

Reliability

Environment

Cost Reduction

Health &Safety

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Long Term ProgramsWith a Siemens support contract, you can be confident of a high level of plant availability.

In the late 1980s we recognized that, for our newer industrial or utility based customers, there was a need to provide a different type of maintenance support.

In recognizing that need, we were one of the first companies to develop the long term service agreement, or ‘Long Term Program’ (LTP) solution, to provide support for our range of Industrial Gas Turbines. Over the years the types and durations of the service contracts have varied, in line with Customer’s requirement. While we still provide tailored LTP solutions for total coverage of the long-term maintenance needs of your gas turbine installation, the standard support packages are as follows:

Support LTP - Provides basic cover, annual ‘A’ type Inspection, parts and manpower plus emergency support.

Preventative LTP - Covers all scheduled and unscheduled maintenance, plus loan unit, frontline stock of parts and STA-RMS.*

Corrective LTP - Provides a comprehensive contract for total maintenance coverage and availability.

Additionally, we offer further options to any standard LTP:

Resident engineer based at Customer’s site.

Emergency back-up spares.

Guaranteed availability

Special tools and instruments.

Condition monitoring on driven unit.

Provision of operational consumables.

Customer Support Manager based at your office location.

We offer years of experience, technical back-up, original spare parts and a dedicated Customer

Support Manager.

The benefits to you are:

High quality maintenance by OEM trained maintenance staff.

Cap on costs by fixed term contract and use of agreed financial indices.

Scheduled payments to smooth out cash flows and aid financial planning.

Long term security with maintenance levels to suit your requirement through the term of contract.

Maximizes availability with availability guarantees where appropriate.

Response times give guaranteed mobilization times through all levels of contract.

Reduced inventory through management of scheduled activities and access to emergency parts.

Planning of outages where all scheduled outages can be tailored to suit your plant requirement.

Protection of your investment with the addition of our remote monitoring system, STA-RMS.*

Penalties for non-performance if we fail to meet our contracted obligations.

24hr Telephone Help-line, freely available to all LTP customers.

Access to the latest OEM proven technology.

Quality, service and performance guarantees.

Guaranteed OEM parts for all turbine servicing.

* Siemens Turbomachinery Applications - Remote Monitoring System (STA-RMS).

Siemens LTPs offer customer satisfaction, increased reliability

and increased availability.

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Siemens Maintenance Products allow you to concentrate on your core business activities.

Framework / Call Off

Remote Diagnostic Service

Supportive LTP

Preventative LTP

Corrective LTP

These products tend to be offered to those customers with restrictions or accessibility issues. However we encourage all customers to obtain it, as the Siemens RDS allows us to remotely detect potential issues.

This includes: Production of either basic or advanced reports Provision of 24/7 hotline support with technical specialists.

Offered to operators who are capable and confident in operating and maintaining their Gas Turbine Package, but recognize the benefit of having easy access to technical support and priority services.

Includes: Parts and manpower for annual scheduled ‘A’ type inspections Priority service Emergency call out service Guaranteed mobilization times Basic hand tool kit and delivery.

Offered to operators who would like the benefit associated with a fully inclusive type of contract with costs for all technical support, scheduled and unscheduled maintenance to be known and fixed for a period of time.

In addition to all items from the Preventative LTP, this includes: Parts for unscheduled maintenance Manpower for unscheduled maintenance Emergency back-up stock holding Guaranteed availability and access to loan unit Annual availability guarantee* Agreed annual downtime*

* Optional Corrective LTP with Availability Guarantee

These products are tailored specifically and give the flexibility to the customer to decide when they want to perform maintenance under a set of pre-agreed prices, terms and conditions.

Typically offered to operators who would like the costs associated with all scheduled maintenance to be known and fixed for a period of time.

In addition to all items from the Supportive LTP, this includes: Parts for scheduled ‘B’ and ‘C’ type maintenance inspections Manpower for scheduled maintenance inspections Service exchange unit at ‘C’ type inspection Gearbox inspection / overhaul Access to spares held within territory STA-RMS (Remote monitoring / diagnostics system) Access to 24hr global help desk service

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Diagnostics & MonitoringRemote data access to provide information and reports, helping to effectively manage your turbine.

Our latest remote monitoring system, STA-RMS*, ensures maximum machine availability by monitoring either individual units or the complete power train, including driven units, in either power generation or mechanical drive applications.

Using STA-RMS, Siemens can provide various levels of remote services, from basic reporting and support (office hours), to full 24 hour, 7 day service and either comprehensive thermodynamic and/or rotor dynamic analysis of your asset. Whichever service level you choose, all can be tailored to suit your specific requirements.

STA-RMS utilizes the experience that we as the OEM have accumulated from our operating fleet of over 350 installed RMS units, coupled with the extensive knowledge of both our field and service engineering teams, to advise you in all aspects of our product range, tailored to the specific requirements of your Oil & Gas or Power Generation application.

STA-RMS can be offered both as part of a Long Term Programme (LTP) or as a stand alone Service Support Agreement.

The benefits to you are:

Fast, secure online help and advanced troubleshooting.

Proactive recommendations.

Increased production through maximum train performance, availability and reliability.

Outage optimization and reduction of overhaul costs, through trending and root cause analysis.

Help Desk

24/7 Hotline Support with duty CSM and technical specialists.

The 24/7 Hotline Support can ensure help is there when you really need it, either by telephone or through secure online connection.

Our help desk is available to assist you with any kind of technical issue, as part of an LTP or Service Support Agreement, whether it is for performance fine tuning or breakdown assistance.

* Siemens Turbomachinery Applications - Remote Monitoring

System (STA-RMS).

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Customer TrainingThe most cost effective way to maximize your operation.

Customer training is provided to enable customer engineers to operate equipment in a safe and competent manner, which combined with regular maintenance, results in reduced operating costs.

In order to achieve the most effective training for our customers, we have developed a range of Standard Courses. These have been divided into two levels and associated disciplines:

Level 1: Operations & Maintenance Courses.

Level 2: Controls Courses.

Associated Disciplines.

Operation & Maintenance (O&M)

These courses provide customer personnel with an insight into the design, major components, auxiliaries, applications and principles of operation of their turbines.

We offer a 5 day course, designed to provide you with an understanding of the principles of gas turbine operation and specific knowledge of the gas turbine, computerized control and associated systems. A combination of theoretical and practical training is provided in classrooms with state-of-the-art training aids and in our extensively equipped training workshop.

Controls System

The courses cover detailed training on the recent PLC based systems, installed on the SGT-100 to SGT-400 fleet, as well as the various control systems used on the mature engine fleet, such as the Mk2 Control system. We also cover TCM configuration, maintenance, monitoring and governing controls and the testing and calibration of the control system.

The use of the integrated system simulators within the ‘Control Room’ provides unique access to your original controls software to ensure that the hands-on practical training is both realistic and relevant to your installation, as well as providing a practical means of assessing a delegate’s system knowledge.

During the courses, much emphasis is placed on practical exercises to increase the delegate’s familiarity with the system. In order to maximize the ‘hands on’ approach, course numbers are restricted to ensure that one simulator is provided per delegate.

Training is given on the use of the programming language and commands to enable first level analysis and fault finding.

Our Product Training Facility is located within the University of

Lincoln Engineering School. This was part of a ground breaking

collaboration between Siemens and the University, to open the

first, purpose built, School of Engineering to be created at a UK

University for more than 20 years.

The focus of the School of Engineering is industrial power and

energy; a sector that has a huge global significance and one in

which Siemens specializes.

In addition to being a cutting edge teaching facility, the building hosts

extensive research laboratories, contributing to the school’s ethos

of ‘research led teaching’ enabling a new generation of ‘industry

ready’ graduates.

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Associated Disciplines

Our Associated Discipline courses provide valuable extra skills and knowledge that help with fault finding and the overall understanding of your equipment.

With our ‘Vibration Fundamentals’ training course, we teach the basics of vibration theory as it applies to our machinery and the skills required to carry out trim balancing, hand held surveys and spectrum analysis. Courses on ‘Generation and Generator Control Panel’, ‘Laser Alignment’ and the ‘Integrated Fuel Valve’ add further skills and understanding and the equipment to create highly skilled and motivated staff. All courses incorporate a high level of hands-on work to ensure the skills are transferred effectively.

Alignment Training: Provide the course delegate with an understanding of the principles of alignment, the operation of the alignment equipment and experience of practical aligning of Turbomachinery.

Vibration System Training: Provides an understanding of the fundamental principles of rotating machinery vibration theory, together with an in-depth view on the techniques necessary, for solving basic out-of-balance problems, through a combination of theoretical and practical training.

Fire & Gas Training: Provides an understanding of the control principles of the fire and gas protection systems used on SGT equipment. Delegates will learn how to operate, maintain and commission control system components and instrumentation.

Special One-off Training Courses: With the ability to offer training on gas turbines produced over the past 60 years, unique training courses can be designed to meet your specific requirements.

The benefits of Siemens Training:

Well trained personnel increase a plant’s operating efficiency, reduce down-time and service call-outs, resulting in reduced operating costs.

Only source of approved Product Training Courses.

Courses are conducted at our Product Training Centre in Lincoln or at your own onshore premises.

A range of standard courses are held at our Product Training Centre throughout the year, allowing economic training of new personnel.

Uniquely tailored one-off training courses.

Courses can be provided at our purpose built Product Training Facility in Lincoln, UK, or at the customer’s own premises.

We constantly review our training courses and their content to ensure they provide the information that front-line staff require.

All courses follow a ‘tell me, show me, let me have a go’ methodology with hands-on work, and the application of skills and knowledge learnt being key in the delivery of the training.

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Environmental, Health & SafetyThe health and safety of our employees and the protection of our environment are vital issues to which Siemens is totally committed.

Zero Harm

With strict EHS policies, risk assessments, employee training and protective equipment, we actively promote a culture of Zero Harm across all our businesses.

If something looks wrong or feels unsafe, then it probably is.

We encourage everyone to look at what they do with fresh eyes, challenge the status quo and re-engineer how they do things to eliminate risks, even if it comes at a cost to our organization.

We can be open and honest about safety at Siemens, and will always listen and take appropriate preventative actions. Those who work for us and with us have the right to expect nothing less.

We pride ourselves on meeting your high standards.

Employee Well Being

Lifestyles in the 21st century present new challenges for health that affect our whole life. Health challenges stem from choices we make in the way we travel, what we eat, how we live and work.

Well being at Siemens is about providing our employees with information on health and wherever practical, making healthy choices easier.

Sustainable Future

At Siemens, sustainability is embedded in our values and we are committed to continually improving the integration of sustainability into our business processes and decisions.

We strive to identify means to prevent pollution and reduce harmful impacts on the environment.

“We only have one life and we only have one planet to live on so,

together, we must take good care of ourselves and our planet and

create a sustainable environment for the generations to come”

Andreas J Goss, UK Chief Executive

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Case StudiesCustomer: Single Buoy Moorings (SBM)

History

FPSO Serpentina, belonging to Single Buoy Moorings (SBM), located offshore Equatorial Guinea, required assistance during a re-start of the SGT-400 gas lift compressor package.

Engine: SGT-400

Service Solution

SGT Lincoln successfully connected FPSO with shore bases, colleagues in Hengelo and SGT engineers via STA-RMS / RDS and established a Live-Meeting link to share the Control System Intelligent Display Screen (IDS), on the FPSO to observe the re-start and driven unit vibration levels.

The Live-Meeting was made available for SBM and their client Exxon-Mobil to join, along with a number of their employees from variousworldwide offices, to observe the re-start.

Customer Benefits

The local operator was guided through several changes during the start sequence, enabling them to successfully put the engine back into service.

“We really appreciated to be able to attend the compressor re-start, and to share it with Siemens Lincoln and Hengelo. We found this very useful as everybody was on the line...” Delphine Malenfant, SBM Offshore.

Customer: Boots Plc

History

When Boots Plc experienced an unexpected shut down of their SGT-100 engine, operations staff, unable to restart the gas turbine, contacted the SGT Lincoln Helpdesk for assistance.

Engine: SGT-100

Service Solution

The SGT Lincoln Helpdesk utilized STA-RMS / RDS* to perform a detailed remote investigation to determine and resolve the problem.

Customer Benefits

Increased availability through 24/7 Siemens Remote support. On this occasion, the engine was up and running within the same day.

All rights reserved. Trademarks

mentioned in this document are the

property of Siemens AG, its affiliates, or

their respective owners.

Subject to change without prior notice.

The information in this document

contains general descriptions of the

technical options available, which may

not apply in all cases. The required

technical options should therefore be

specified in the contract.

Published by and copyright © 2013:Siemens PlcFaraday HouseFrimley, GU16 6QDUnited Kingdom

Siemens Industrial Turbomachinery Ltd.Ruston House, Waterside SouthLincoln LN5 7FDUnited Kingdom

Siemens Energy, Inc.4400 Alafaya TrailOrlando, FL 32826-2399, USA

Energy Service DivisionOrder No. E50001-E510-A206-X-7600

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www.siemens.co.uk/energy