A Case Study in Health Plan Responses: WellPointJul 30, 2002 · 1 National Health Policy...
Transcript of A Case Study in Health Plan Responses: WellPointJul 30, 2002 · 1 National Health Policy...
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National Health Policy AudioconferenceNational Health Policy Audioconference
July 30, 2002July 30, 2002
Dana E. McMurtryDana E. McMurtryVice President, Health Policy & Analysis Vice President, Health Policy & Analysis
WellPoint Health Networks Inc.WellPoint Health Networks Inc.
A Case Study in Health Plan A Case Study in Health Plan Responses: WellPointResponses: WellPoint
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AgendaAgenda
• Current Cost Trends
• Customer Challenges
• WellPoint’s Response
• The Future?
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Employers Expect Health Care Costs Employers Expect Health Care Costs to Continue Risingto Continue Rising
Health Benefit Cost InflationHealth Benefit Cost Inflation
* EstimateSource:Mercer/Foster-Higgins, 2001
All EmployersAll Employers
6.9%6.9%
18.6%18.6%16.7%16.7%17.1%17.1%
12.1%12.1%
10.1%10.1%
8.0%8.0%
--1.1%1.1%2.1%2.1% 2.5%2.5%
0.2%0.2%
6.1%6.1%7.3%7.3%
8.1%8.1%
11.2%11.2%12.7%*12.7%*
-4
0
4
8
12
16
20
1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002E
Current Cost Trends
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Hospital, Physician and Rx CostsHospital, Physician and Rx Costs
Source: Health Care Financing Administration, 2000
Annual Percentage Change Per Capita Annual Percentage Change Per Capita in Health Care Spendingin Health Care Spending
* Data through March 2001, compared with corresponding months in 2000.
15.2
11
Prescription DrugsPrescription Drugs
12.5
7.7Hospital OutpatientHospital Outpatient
4.8
1.6
Physician Services
-10
-5
0
5
10
15
20
1996 19971998
1999 2000 2001*-4.4
Hospital Inpatient3.5
Current Cost Trends
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Multiple Cost Drivers Multiple Cost Drivers
• Hospital Consolidation• Pharmaceutical Practices• Consumer Expectations• Aging Population• Medical Technology• Legislation
Current Cost Trends
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Summary of Cost DriversSummary of Cost DriversThe Factors Driving Costs in Health CareThe Factors Driving Costs in Health Care
20012001--20022002General Inflation (CPI)General Inflation (CPI)
Drugs, Drugs, Medical Medical
Devices & Devices & other Medical other Medical
AdvancesAdvances
Rising Provider ExpensesRising Provider ExpensesGovernmentGovernmentMandates &Mandates &RegulationRegulation
Litigation & Litigation & Risk MgmtRisk Mgmt
IncreasedIncreasedConsumer DemandConsumer Demand
OtherOther
Source: PriceWaterhouseCoopers, 2002
Current Cost Trends
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AgendaAgenda
• Current Cost Trends
• Customer Challenges
• WellPoint’s Response
• The Future?
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What Employers WantWhat Employers Want
Administrative Administrative EaseEase
Source:PriceWaterhouseCoopers LLP, 2001
ChoiceChoiceBudgetabilityBudgetability
Customer Challenges
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Strategies to Control CostsStrategies to Control Costs
3%
8%
5%
8%
19%
28%
19%
11%
11%
15%
15%
14%
19%
43%
0% 10% 20% 30% 40% 50% 60%
Increase Consumerism
Add high-deductible plan
Use ROI calculations in decision-making
Use clinical risk adjustment in plan selection & pricing
Actions Employers Anticipate Taking to Manage Actions Employers Anticipate Taking to Manage Health Care Costs in Next 12 MonthsHealth Care Costs in Next 12 Months
Source: Watson Wyatt Worldwide, 2002
What Employers WantWhat Employers Want
Increase employee choice
Purchase DM programs
Develop direct contracts
Currently in place Planned in the next year
Customer Challenges
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Competing demands of...Competing demands of...• Choice• Unlimited benefits• Access to new medical technologies• Brand name drugs• Broad / less restrictive networks
What Consumers WantWhat Consumers Want
…All at an affordable premium…All at an affordable premium
Customer Challenges
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0
5
10
15
20
25
30
1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996
Austria
Denmark
Finland
Germany
Ireland
UnitedKingdom
NewZealand
UnitedStates
Current Cost Trends
Consumer Out of Pocket Spending as a Percent of Consumer Out of Pocket Spending as a Percent of Total National Health Spending, 1986Total National Health Spending, 1986--19961996
Source: OECD, 2000, in PricewaterhouseCoopers’ HealthCast 2010, 1999
U.S. Employers Shoulder the BurdenU.S. Employers Shoulder the BurdenWhat Consumers WantWhat Consumers Want
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AgendaAgenda
• Current Cost Trends
• Customer Challenges
• WellPoint’s Response
• The Future?
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• Participation in All Markets
• The “Health Security” Model
• Focus on Product Innovation
WellPoint’s ResponseWellPoint’s ResponseWellPoint’s Response
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SizeSize
Individual 1Senior 1Small Group 2 – 50Key Accounts 51 – 250Major Accounts 251 – 2000Special Accounts 2001+Public EntitiesState Sponsored Programs
Organized by Customer SegmentOrganized by Customer Segment
WellPoint’s Response
Participation in All MarketsParticipation in All Markets
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• Choice of Products
• Network Development
• Clinical Collaboration
• Targeted Medical Management
• Member Information
The “Health Security” ModelThe “Health Security” ModelWellPoint’s Response
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Focus on Product InnovationFocus on Product InnovationIndividual & Small GroupIndividual & Small GroupPlanScapePlanScape
LOWER PRICED MEDIUM PRICED HIGHER PRICED
Basic PPO 1000PPO SaverPPO Share 2500EPO
PPO Share 1500PPO Share 1000PPO Share 500BC Life Share 1000BC Life Share 500
PlanScape Products HMO Coverage
HMO SaverIndividual HMO
LOWER PRICED MEDIUM PRICED HIGHER PRICEDFlexScapeFlexScape
Basic PPO High Deduct. PPOSaver PPOSaver HMO
PPO $40 CopayPPO $30 Copay
HMO 100%PPO $20 CopayPPO $10 CopayUltra PremiumPPO $10 Copay
WellPoint’sResponse
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WellPoint’sResponse
Further choice at the member levelFurther choice at the member level
• FamilyElect for Individuals
• EmployeeElect for Small Groups
Focus on Product InnovationFocus on Product InnovationIndividual & Small GroupIndividual & Small Group
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• ASO Services
• Rental Networks For Self-insured
• Network-Based Products
• Consumer-Driven Plans
Focus on Product InnovationFocus on Product InnovationLarge GroupLarge Group
WellPoint’sResponse
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Experimenting with Defined ContributionExperimenting with Defined Contribution
Focus on Product InnovationFocus on Product InnovationConsumerConsumer--Driven Plans Driven Plans (Large Group)(Large Group)
WellPoint’sResponse
ComponentComponent FeaturesFeaturesHSA
FSA
PPO Plan
• Employer funded• First dollar coverage• Funds can be used for any service covered by the plan• Applies toward deductible• Access to negotiated discounts• Unused funds roll over to following year
• Employee funded• Pre-tax• Funds can be used for out of pocket services if HSA depleted,
copays and other IRS allowed services not covered by the plan• May apply toward deductible• Use it or lose it
• High deductible• Preventive care may be covered not subject to deductible• 90%/70% or 80%/60% once deductible met• OOP maximums
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A coalition of 2424 health plans (representing 100100 million membersmillion members) & 3 principle health plan associations who:• Are committed to improving the
health care experience for consumers and their doctors
• Share a common vision that some of health care’s pressing concerns can best be addressed collectively
Council for Affordable Quality HealthcareCouncil for Affordable Quality HealthcareFocus on Changing Industry Practices
WellPoint’sResponse
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CAQH ProjectsCAQH Projects
•• Save Antibiotic Strength Save Antibiotic Strength --Partnership with CDC & physicians to Partnership with CDC & physicians to educate public on educate public on antibotic antibotic resistanceresistance
•• Formulary WebsiteFormulary Website - Easily accessible, standardized, web-based database of health plan formularies
•• Physician CredentialingPhysician Credentialing - Centralized electronic database for national single credentialing application
Industry Collaboration WellPoint’sResponse
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AgendaAgenda
• Current Cost Trends
• Customer Challenges
• WellPoint’s Response
• The Future?
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The Future?The Future?• More consumer choice and
involvement• The potential of disease management
is realized• Genomics (and cloning?) will result in
new therapies not yet contemplated• The interaction between aging, medical
and technological advances, and consumerism will challenge everyone
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