9 am to 5.30 pm Singapore - WZ

ORGANIZED BY:CFI CERTIFIED TRAINER:

Over 200,000professionals trained

400 Seminarsconducted annually

All 50 Statesin the USA presented,and in South America, Europe, Africa & Asia

30 Yearstraining investigators

16 - 17 Sep 20149 am to 5.30 pm

Singapore

*FREE:Worth $59.00

udio Review CD

First 15 attending both workshops only.

There is no single interrogation method that willbe most effective in all situations. Smartinvestigators utilized an arsenal of tools andtechniques at their disposal. There are broadlytwo ways to interrogate a suspect i.e.Confrontational and Non-Confrontationalmethods.

The Non-Confrontational approach encouragedthe suspect to make a rational rather than anemotional decision to confess. In addition, itcan uncover a pattern of criminal behaviorinstead of that single incident beinginvestigated. A successful non-confrontationalapproach allows a collaborative decision-making led by the suspect using theinterrogator as a trusted advisor because of therapport and trust that was build in the process,thus giving more opportunities for theinvestigator to succeed.

The Wicklander-Zulawski Non-ConfrontationalMethod also better allow performancemeasurement and coaching of investigators.Supervisors can now confidently guide theirofficers through clearly defined sections of aninterrogation due to its highly structuredapproach.

If you are successful with the confrontationalapproach, you can almost be certain thesuspect would have confessed more quicklyand with fewer struggles using the Wicklander-Zulawski Non-Confrontational method.

The Wicklander-Zulawski’s

NON-CONFRONTATIONAL INTERROGATION

We’ve been involved in countless cases wheremore traditional methods of interrogation wereused, unsuccessfully, after which we were ableto come in and get results using our trained staffand non-confrontational methodology.

…David Zulawski, Co-Chairman,

Wicklander-Zulawski & Associates, Inc.

4 important discoveries appeared during a reviewof 96 cases for companies. The goal was to find outif the interviewers had used the WZ non-confrontational approach in conducting theinterviews and how successful they were in gettinga confession.

The 96 cases were divided into 3 categories asfollow:

• Full W-Z method used, presented well with little or no errors = 44 cases

• Partial W-Z method used, done well enough to count, but with a number of missing parts or errors = 28 cases

• W-Z method not used = 22 cases

The following briefly summarizes the findings:-

3X HIGHER CONFESSION USING W-Z METHODInterestingly, interviewers using the W-Z methodhad confession three times higher than those usingtheir own interview styles.

MORE DISCLOSURES USING W-Z METHODInterviewers using the W-Z method hadconfessions beyond the incident in question butalso discloses to a wider range of thefts and fraudstypes, implications, and policy violations than thosenot using the W-Z method.

68% CONFESSION RATE USING W-Z METHODWhen examined against whether or not the suspectmade an admission, it was found that using eitherthe full or partial W-Z method resulted in aconfession 68% of the time. Many of these couldhave been cold or implication cases—as a result,the actual confession rate may be much higher.

73% NO CONFESSION USING OWN METHODSInvestigators using their own methods obtained aconfession only 27% of the time and no confession73% of the time.

www.maitreallianz.com [email protected] tel: +(65) 6100 0621

The WZ Non-Confrontational Method:

This highly effective method is a softer more

conversational approach to the interrogation

resulting in fewer denials and objections and

thereby eliminating conflict between the suspect

and interrogator. These WZ proprietary

techniques will encourage a guilty suspect to

admit their involvement in a crime rather than

deny. Since there are fewer denials, the

development of the suspect's confession about

other illegal acts is relatively seamless. With the

diversity of the suspects that law enforcement

personnel face on a daily basis, it is important to

have different approaches to utilize.

Topics included in this module include how to:

• Establish Behavioral Norm

• Develop Rapport

• Introduce Who You Are and What You Do

• Discuss Types of Crimes Investigated

• Explain How Investigations are Conducted

• Summarize Possible Rationalizations

• Introduce First Rationalization

• Change the Subject’s Perspective

• Address Subject’s Hope of Their Mental State

• Create Urgency, Protect Evidence

• Test for Submission

• Ask Assumptive Question

• Ask Follow-up Questions

• Support Subject’s Admission

•Develop the Admission – Who, What, When,

Where, How, and Why

•Complete the Written Statement – Letter of

Explanation

The Behavioral Analysis Interview (BAI) is anon-accusatory interviewing technique thateliminates the innocent and focuses on theguilty. The BAI is designed specifically to elicitverbal and physical behavior from individuals.

1. Room Setting and Preparation:The ideal room setting will be discussed. Theparticipants will learn how the settings canincrease an interviewer’s effectiveness.

2. Interpretation Of Verbal And PhysicalBehavior:

The evaluation of verbal and physical behavioras they relate to truth and deception will bediscussed in depth. The purpose of this sectionis to differentiate between the behavior oftypically truthful and untruthful individuals andthen apply this to the interview and interrogationprocess.

3. The Behavioral Analysis Interview:In this structured interview, the interviewer asksquestions and observes the subject's verbaland physical behavior to make a judgmentabout the individual's involvement in theincident under investigation. Participants willlearn how to use Factual Analysis through areview of factors that help identify possiblesuspects based on the statistical data gatheredduring the interviewing process.

4. Neurolinguistics, Questions of Enticement,and Verbal Indicators.

Questions of Enticement are behaviorprovoking, non-accusatory questions that enticea suspect to change or consider changing theiroriginal story. Enticement questions are used toidentify the true status of the subject and toenhance the ability of the investigator todevelop the subject's admission.




• Federal Bureau of Investigation • Transportation Security Administration• U.S. Customs and Border Protection • U.S. Dept of Veterans Affairs Police • U.S. Immigration and Customs Enforcement • U.S. Citizenship and Immigration Services • U.S. Army Intelligence & Security • U.S Army Special Operations Command • U.S. Department of Labor • U.S. Navy • U.S. Department of Health & Human Services• Federal Air Marshal Service • Inspector General Criminal Investigator Academy• Bureau of Diplomatic Security Services• Bureau of Alcohol, Tobacco Firearms and

Explosives• Chicago Police Department• Washington State Patrol• Phoenix Police Department• San Antonio Police Department• Detroit Police Department• Oakland County (MI) Sheriff’s Office• Illinois State Police• Illinois Mobile Team Units• Middlesex (NJ) Police Academy• Kent (WA) Police Department• Arlington & Irving (TX) Police Departments• Bozeman (MT) Police Department• Massachusetts State Police• Sioux City National Training Center• St. Louis County & Municipal Academy• Beaverton (OR) Police Department• Fairfax County (VA) Criminal Justice Academy• Nebraska Law Enforcement Training Center• Royal Canadian Mounted Police• Abercrombie & Fitch• American Airlines• Cotton On Group• Daimler Chrysler• Deloitte & Touche LLP• Ebay• Fossil• FTI Consulting• IKEA• Mercedes-Benz• McDonalds Restaurants• Wal-Mart

Wayne Hoover, CFI ,

started with Wicklander-

Zulawski & Associates,

Inc. (WZ) as the

Undercover Coordinator,

in 1991. Since his

employment at WZ, Wayne

has become an owner of

WZ and the Vice-President

of CFI Programming for the Center for Interviewer

Standards & Assessment Ltd. (CISA), a company

affiliated with WZ. CISA provides the certification

process for qualified Interviewers and

Interrogators to become a Certified Forensic

Interviewer (CFI).

As a practitioner, Wayne has conducted

thousands of interviews and interrogations for both

the private and public sectors. As a trainer, he

has taught hundreds of seminars on Interview and

Interrogation techniques, both domestically and

internationally. He has spoken at many

conferences including the International Law

Enforcement Education and Trainers Association

(ILEETA), National Child Advocacy (NCAC),

National Retail Federation (NRF), Retail Industry

Leaders Association (RILA), Food Marketing

Institute (FMI), Federal Law Enforcement Training

Center (FLETC), and numerous Chapters of the

Association of Certified Fraud Examiners (ACFE),

among many others.

Wayne was a member of the Illinois Fire & Police

Commissioners Association. He was also Police

Commissioner for North Aurora, Illinois, Police

Department. He is a Certified Forensic Interviewer

and a member of the CFI Advisory Board, Editor

for the CFInsider Journal as well as a member of

The Loss Prevention Foundation. Wayne received

a B.S. degree in Criminal Justice.




“Speaker is knowledgeable and experience.The videos were relevant to the topicsdiscussed. The theories shared were true andapplicable to the investigation process.”...Team Leader, Ministry of Manpower

“The use of video presentations and exampleswere great and beneficial to show the relevanceof the course.”...Senior Research, Ministry of Manpower

“The trainer imparts all his skills into a pocket-sized 18 part strategy which we can useimmediately after the course.”...Senior Employment Inspector, Ministry ofManpower

“I enjoy the thought process that went intoformulating the structure of the W-Z method. Itallows the gradual build up in an interviewtowards and admission.”...Senior Special Investigator, Corrupt PracticesInvestigation Bureau

“Precise when explaining the points. The notesare clear and easy to understand. The cardprovided is very helpful and easy to carry.”...Senior Special Investigator, Corrupt PracticesInvestigation Bureau

“Great course!”...Senior Head, Investigations, Insolvency &Public Trustee’s Office

“The skill taught in the program is relevant to mywork and I will definitely use the skills acquiredto teach new officer joining the team.”...Team Leader, Ministry of Manpower

“The method taught is useful and I will definitelyuse it during my interview / interrogation sessionwith the subject, especially on rationalisation.”...Senior Manager, Ministry of Manpower




OVERVIEW

The most difficult subject is one who will not talkat all, and prolonging his confinement will onlyserve to increase the difficulty. Hence, the useof effective and legitimate persuasivetechniques is necessary to get reluctantsubjects to talk voluntarily and truthfully.

Personalities of difficult subjects differ fromindividual to individual. Like in a deck of cards,they can be broadly categorized as follow:

Jack - Betrays his anxiety about what isgoing to happen to him.

Queen - Displays no emotion whatever andwill not speak a word.

King - Maintains an insolent attitude butremains silent.

Ace - Is confident and slightlycontemptuous in his assurance.

Joker - Tries to annoy his interrogatorsthrough pretence or tricks.

This 1-day workshop is an advance-leveltraining that combines various interviewstrategies to develop a structured approach forengaging difficult suspects.

Participants will learn methods to get suspectstalking, obtained buy-in and ultimately securecommitment for a positive outcome. Those whohave been trained in the Wicklander-Zulawski’sfoundational Non-Confrontational Method willbenefit the most.

It is highly recommended for investigators withsome experience interviewing and interrogatingsuspects.

KEY BENEFITS:

• ACQUIRE proven strategies to the interview game plan

• RECOGNISE physical signs of defiance

• OVERCOME different types of denials

• UNCOVER motivation behind difficult subjects

• AVOID difficulty during the interview

• MAINTAIN subject’s and your composure

• MINIMIZE verbal confrontation

• FOCUS on getting a positive outcome

• MANAGE difficult conversation with finesse

• REMOVE fear factor in subjects

• UNLOCK doors to open dialogs for meaningful conversation

• MASTER the use of emblems, speed, tone and voice inflection to maximize effectiveness

Winning Strategies

Against the UnbeatableDealing with Difficult Suspects


BRIEF PROGRAM OUTLINE

Like Poker, interrogation is not a game ofchance but a series of calculated and strategicmoves to ensure the greatest chance ofsuccess.

Your success lies entirely in your own hands.To be a successful interrogator, you need tocarefully assess subject's behaviour, apply thecorrect strategies, anticipate difficulties andovercome resistance.

This is a highly “hands-on” workshop with realcase-studies and videos of actual interrogation.

Topics include:

v CAUSES OF DENIALS: Participants will identify causes of denialsand ways to eliminate them before evensitting down with a subject.

v BEHAVIORAL INTERVIEW:Participants will work through a difficultcase while learning how to use principlesand techniques to eliminate the innocentand identify the guilty.

v CASE STUDIES: Participants are given multiple opportunitiesto work through actual case studies,playing the interrogator ‘s role.

v DEALING WITH DIFFICULT SUBJECTS: An exercise is conducted to handle denials,objections, denials and subject’s attempt tocontrol the interview.

v OBTAINING THE ADMISSION: An exercise is conducted to recognize/identify if the subject is attempting to denyand if a follow up question is needed inorder to obtain an admission.

v OVERCOMING RESISTENCE:Matching subject’s profile with mostappropriate theme to overcome resistance.

STATISTICS OF SUCCESS

4 important discoveries appeared during a reviewof 96 cases for companies. The goal was to find outif the interviewers had used the WZ non-confrontational approach in conducting theinterviews and how successful they were in gettinga confession.

The 96 cases were divided into 3 categories asfollow:

• Full W-Z method used, presented well with little or no errors = 44 cases

• Partial W-Z method used, done well enough to count, but with a number of missing parts or errors = 28 cases

• W-Z method not used = 22 cases

The following briefly summarizes the findings:-

3X HIGHER CONFESSION USING W-Z METHODInterestingly, interviewers using the W-Z methodhad confession three times higher than those usingtheir own interview styles.

MORE DISCLOSURES USING W-Z METHODInterviewers using the W-Z method hadconfessions beyond the incident in question butalso discloses to a wider range of thefts and fraudstypes, implications, and policy violations than thosenot using the W-Z method.

68% CONFESSION RATE USING W-Z METHODWhen examined against whether or not the suspectmade an admission, it was found that using eitherthe full or partial W-Z method resulted in aconfession 68% of the time. Many of these couldhave been cold or implication cases—as a result,the actual confession rate may be much higher.

73% NO CONFESSION USING OWN METHODSInvestigators using their own methods obtained aconfession only 27% of the time and no confession73% of the time.

Winning Strategies



ABOUT WICKLANDER-ZULAWSKI & ASSOCIATES

Wicklander-Zulawski & Associates, Inc. (WZ)was founded by Mr. Douglas E. Wicklander andMr. David E. Zulawski. They have eachconducted over 10,000 interviews andinterrogations. Combining their experience andexpertise, they developed new interview andinterrogation methods that proved successful ina wide range of applications.

Prior to co-founding WZ, Mr. Wicklander servedas the Director of Behavioral Analysis at John E.Reid and Associates. After a career in lawenforcement, Mr. Zulawski was also employedat John E. Reid and Associates as the Directorof the Police and Fire Applicant ScreeningDivision. Later, they joined Reid PsychologicalSystems where Mr. Zulawski and Mr. Wicklanderco-authored the Reid Survey III, an integrityexam which can be used in the pre-employmentprocess or as part of an investigation. They co-authored a book, Practical Aspects of Interviewand Interrogation.

WZ is dedicated to advancing the interviewprofession. This is exemplified by their leadingrole with the Center for Interviewing Standardsand Assessment (CISA) and the CertifiedForensic Interviewer (CFI) designation.

WZ provides services beyond the classroom.Every WZ instructor is also an experiencedinvestigator with over 300 years of combinedexperience conducting interviews andinterrogations.

WZ Partial Client Lists Include

• Federal Bureau of Investigation • Transportation Security Administration• U.S. Customs and Border Protection • U.S. Dept of Veterans Affairs Police • U.S. Immigration and Customs Enforcement • U.S. Citizenship and Immigration Services • U.S. Army Intelligence & Security • U.S Army Special Operations Command • U.S. Department of Labor • U.S. Navy • U.S. Department of Health & Human Services• Federal Air Marshal Service • Inspector General Criminal Investigator Academy• Bureau of Diplomatic Security Services• Bureau of Alcohol, Tobacco Firearms and

Explosives• Chicago Police Department• Washington State Patrol• Phoenix Police Department• San Antonio Police Department• Detroit Police Department• Oakland County (MI) Sheriff’s Office• Illinois State Police• Illinois Mobile Team Units• Middlesex (NJ) Police Academy• Kent (WA) Police Department• Arlington & Irving (TX) Police Departments• Bozeman (MT) Police Department• Massachusetts State Police• Sioux City National Training Center• St. Louis County & Municipal Academy• Beaverton (OR) Police Department• Fairfax County (VA) Criminal Justice Academy• Nebraska Law Enforcement Training Center• Royal Canadian Mounted Police• Abercrombie & Fitch• American Airlines• Cotton On Group• Daimler Chrysler• Deloitte & Touche LLP• Ebay• Fossil• FTI Consulting• IKEA• Mercedes-Benz• McDonalds Restaurants• Wal-Mart

“The unique WZ non-confrontational techniqueshave proven to reduce objections and denials,and obtain sustainable admissions more oftenand quicker than alternative approaches.”

Winning Strategies



“Speaker is knowledgeable and experience.The videos were relevant to the topicsdiscussed. The theories shared were true andapplicable to the investigation process.”...Team Leader, Ministry of Manpower

“The use of video presentations and exampleswere great and beneficial to show the relevanceof the course.”...Senior Research, Ministry of Manpower

“The trainer imparts all his skills into a pocket-sized 18 part strategy which we can useimmediately after the course.”...Senior Employment Inspector, Ministry ofManpower

“I enjoy the thought process that went intoformulating the structure of the W-Z method. Itallows the gradual build up in an interviewtowards and admission.”...Senior Special Investigator, Corrupt PracticesInvestigation Bureau

“Precise when explaining the points. The notesare clear and easy to understand. The cardprovided is very helpful and easy to carry.”...Senior Special Investigator, Corrupt PracticesInvestigation Bureau

“Great course!”...Senior Head, Investigations, Insolvency &Public Trustee’s Office

“The skill taught in the program is relevant to mywork and I will definitely use the skills acquiredto teach new officer joining the team.”...Team Leader, Ministry of Manpower

“The method taught is useful and I will definitelyuse it during my interview / interrogation sessionwith the subject, especially on rationalisation.”...Senior Manager, Ministry of Manpower

TESTIMONIALS from W-Z’sPast Programs in Singapore

Winning Strategies



9 am to 5.30 pm Singapore - WZ

Documents

Transcript of 9 am to 5.30 pm Singapore - WZ