8 ways to deal with negative social media
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Transcript of 8 ways to deal with negative social media
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Social Media Social Networks
laurelpapworth.com
8 Steps to Managing Negative Comments
in Online Communities
Social Media
1Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com
Laurel Papworth
•slides at http://slideshare.net/silkcharm•delicious http://delicious.com/lpapworth/sep2010 •blog at http://laurelpapworth.com •email [email protected]•phone +61 (0)432 684992•Twitter @SilkCharm•iTunes Social Media Business podcast
reference
2Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com
http://laurelpapworth.com/courses
3Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com4Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com5Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com
Yammer -an Internal Facebook
6Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com
Define badges with graphics and descriptions
Configure rules and weights for scoring
Manually assign badges or allow users to earn by actions
Track progress, show awarded badges, and show leaders
View recognition events in stream
Select inputs from SharePoint or external systems
Run administrative reports on users and earned badges
Badging & Recognition Features
Newsgator
7Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com8Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com8Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com
My last 24 hours
9Friday, 11 November 2011
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10Friday, 11 November 2011
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Social Media Social Networks
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http://qantaspilots.com.au/11Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com
Barrage of tweets from social media consultant
with Police
12Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com13Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com14Friday, 11 November 2011
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Social Media Social Networks
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Flickr: Sokabs
Ignore
15Friday, 11 November 2011
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Ararat Rural City Council - Official
site
https://www.facebook.com/
groups/238483536657/
Ignore a 15 comment discussion on WINTV on staff leaving July 1 2011
16Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com
Flickr: Sokabs
17Friday, 11 November 2011
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Social Media Social Networks
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Social Media Social Networks
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Sue
Flickr: ArtySmokes
19Friday, 11 November 2011
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20Friday, 11 November 2011
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21Friday, 11 November 2011
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21Friday, 11 November 2011
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21Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com
Flickr:Sokabs
A former 2Clix senior employee of eight years said in July 2008 that 2Clix
Australia's decision to liquidate was precipitated by the negative press resulting
from its failed lawsuit against Whirlpool.
22Friday, 11 November 2011
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Social Media Social Networks
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Wired.com
23Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com
Wired.com
23Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com
Deflect
mi9.com
24Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com
Deflect
OOH!Look! Shiny
mi9.com
24Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com
Conversation Diary - bury the posts
Competitions and Polls
25Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com
Conversation Diary - bury the posts
Competitions and Polls
25Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com
Conversation Diary - bury the posts
Competitions and Polls
Phone Hacking vs Riots
25Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com
Remove, Ban
26Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com
Remove PostsBan Commenters
27Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com
Educate
CampusAccess.com
28Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com29Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com
Educate the issue, not the person
30Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com31Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com
Confess, Promise
32Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com
$1.6 million down. Full Transparency. Brand Love = Priceless
33Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com
Fight, Stand up
34Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com
Video
35Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com
Own it, Wear it.
36Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com37Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com37Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com37Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com38Friday, 11 November 2011
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Social Media Social Networks
laurelpapworth.com39Friday, 11 November 2011