6.3 (other) system design tools delfino

Implemented by the ACP Group of States Secretariat

Funded bythe EU

The Learning Network on Sustainable energy systems is funded by the European-ACP-EU Edulink II

(Other) system design toolsEMANUELA DELFINO

Politecnico di Milano / DIS / Design Department

Course: System Design for Sustainability A.Y. 2014/2015

Subject: 6. Methods and tools for SDS

LEARNING RESOURCE 6.3

Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy

CONTENTS

2

1. Stakeholder system map

2. Interaction table and storyboard

3. Satisfaction offering diagram


• aims and description

• how to use

• integration in the MSDS design process

• software and/or other supports

Description of SDS tools


4

Stakeholders system map

1


The tool was developed by Francois Jégou within the EU funded research: HiCS - Highly Customised Solutions, Solution-oriented design, production and delivery systems (European Research, GROWTH Programme / European 5th Framework).

(Stakeholders) System map


6


AIM:

to design (co-design) and visualise the configuration of the system

WHAT IT CONSISTS OF:

a graphical representation containing:

. stakeholders involved

. flows/interactions: physical, financial informational and labour performance


Platform boundary

Systemboundary

secondary stakeholders

main stakeholders



Catering provider

Health adviser

Offices

E-mealFood providers

E-meal appliance producer

Structure icon Characterization icon

Slogan



Structure Characterisation

+

Slogan

Bio food provider+

Icon

Bio food provider=

Logistic provider

Local delivery shop

Logistic provider+

+

+

+

=

=


How to represent each stakeholder

Local delivery shop


Catering provider

Health adviser

Offices

E-mealFood providers


MAIN STAKEHOLDERBig icon

SECONDARY STAKEHOLDERSmall icon



Catering provider

Food providers

Health adviser


Offices

E-meal

diet advice servicewith meal ordering

employees order the day before by internet…

companies contract service for their employees…

meals are delivered in companies…

employees pick-up theirmeal when they want…

vegetable, dairy andbread products

ARROW+

DESCRIPTION



Catering provider

Food providers

Health adviser


Offices

E-meal







MATERIAL FLOWS



Catering provider

Food providers

Health adviser


Offices

E-meal







INFORMATION FLOWS



Catering provider

Food providers

Health adviser


Offices

E-meal







FINANCIAL FLOWS



Catering provider

Food providers

Health adviser


Offices

E-meal







DARK GREY

CORE FLOWS

LIGHT GREY

SECONDARY FLOWS



Catering provider

Food providers

Health adviser


Offices

E-meal








Material flow

Information flow

Financial flow

Flows legend

FLOWS LEGEND


Catering provider

Food providers

Health adviser


Offices

startE-meal


2. employees order the day before by internet…

1. companies contract service for their employees…

3. meals are delivered in companies…

4. employees pick-up their

meal when they want…


READING ORDER



Catering provider

Food providers

Health adviser


Offices

E-meal


2. employees order the day before by internet…

1. companies contract service for their employees…

3. meals are delivered in companies…

4. employees pick-up theirmeal when they want…


READING ORDER

start



STRATEGIC ANALYSIS

ANALYSIS OF THE PROJECT PROMOTERSANALYSIS OF THE REFERENCE CONTEXT

ANALYSIS OF BEST PRACTICESANALYSIS OF THE REFERENCE STRUCTURE

SUSTAINABILITY ANALYSIS PRIORITIES DEFINITIONANALYSIS OF THE CONTEXT ENERGY ACCESS

EXPLORING OPPORTUNITIES

IDEAS GENERATION ORIENTED TO SUSTAINABILITY

DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS

IDEAS GENERATION ORIENTED TO ENERGY FOR ALL

COMMUNICATION

MULTIMEDIA REPORTING: OVERALL QUALITIESMULTIMEDIA REPORTING: STAINABILITY QUALITIES

SYSTEM DESIGN (AND ENGIN.)

SYSTEM DEVELOPMENT (EXECUTIVE LEVEL)

ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION

DRE SYSTEM EVALUATION/VISUALISATION

DRE DEVELOPMENT (EXECUTIVE LEVEL)

SYSTEM CONCEPT DESIGN

VISIONS, CLUSTERS AND IDEAS SELECTION

SYSTEM CONCEPT DEVELOPMENT


DRE SYSTEM CONCEPT DESIGN

DRE SYSTEM CONCEPT EVALUATION

describe the system configuration of the reference structure and of best practices

further development (in details) of the system configuration

development of the system configuration concept

Integration in the design processincreasing the detail level



COPY AND PASTE THE ELEMENTS

FROM THE LIBRARIES TO THE

LAYOUT

on presentation software(e.g. open office, powerpoint)

SOFTWARE AND OTHER SUPPORTS:www.lens.polimi.it/tool > system map icons (ppt)



industrial company

services company

local shop

collective house

public istitution

local association

individual house

school

mobile shop

PUBLIC ISTITUTIONS OR ASSOCIATIONS

HOMES

COMPANIES AND STORES

Structure icons



Characterization icons (activities)

EATING

TRANSPORTING

COMMUNICATING

WORKING IN OFFICE



Characterization icons (people)

GENERAL PEOPLE

PEOPLE AT WORK




Flows

Material flow

Information flow

Labor performance flow

Financial flow

Core performance PSS Alternative performance PSS, implementation or back office flows

1) provider installs energy systems

Timing and description of the flow

One way flow

Exchange


25

The interaction table and storyboard

2


A. INTERACTION TABLE

B. (INTERACTION) STORY BOARDThe tools were developed by DIS unit of research from the work did by Daniela Sangiorgi within the EU funded research: MEPSS European research project (Methodology for Product Service Systems) Growth Programme / European 5th Framework.

Interaction table and storyboard


AIM: to design (co-design) and visualise the functioning in time of the system as a set of narratives (one story for each stakeholders) of both the front-desk (with the clients) and back-stage interactions (between other stakeholders)

A. Interaction table



WHAT IT CONSISTS OF: it is a graphical representation containing:

> the sequence of images, representing (in time) the various interactions of the different stakeholders

> and short texts, describing the specific role played by each stakeholders in each single interaction



USER ROLE

SYSTEM ROLE



SERVICE ACTION



SHORT TEXT (overall narrration)

IMAGE

SHORT TEXT (stakeholder role)

SH

OR

T T

EX

T (

stakeh

. ro

le)



IMAGES SHOULD CONTAINE ONLY

NECESSARY ELEMENTS…

...A BACKGROUND REPRESENTING

THE CONTEXT OFEACH ACTION

…AND THE STAKEHOLDERS (HIGHLIGHTED

FROM THE BACKGROUND)


STRATEGIC ANALYSIS








COMMUNICATION













analyze the existing system and/or the best practices describing various interactions

design and visualization of the interactions of the developed concept

further development (in details) of all the system interactions

integration in the design processincreasing the detail level



format on spreadsheet applications (e.g. open-office, excel)

SOFTWARE AND OTHER SUPPORTS:www.lens.polimi.it / tool >



open library of images: combine images for visualization

CONTEXT IMAGES

PEOPLE IMAGES

SOFTWARE AND OTHER SUPPORTS:www.lens.polimi.it / tool >



For video or other presentations if the aim is to make a fluent show (to the client or to the other actors involved in the project) the functioning of the system…

… INTERACTION TABLE is not the most effective tool



… it is suggested to use the STORYBOARD

For video or other presentations if the aim is to make a fluent show (to the client or to the other actors involved in the project) the functioning of the system…

B. (Interaction) storyboard



AIM: to show a FLUENT narration of the functioning system, for both the front-desk (with the clients) and the back-stage interactions (between other stakeholders)



ABSTRACT FROM INTERACTION TABLE: ONLY THE INTERACTIONS FUNCTIONAL TO THE NARRATIVE

SINGLE LINEAR SEQUENCE

IT CONSISTS OF:a graphical representation containing in one single row the sequence of images + texts, representing (in time) the main interactions of the different stakeholders (abstract of the interaction table)



IT CONSISTS OF:a graphical representation containing in one single row the sequence of images + texts, representing (in time) the main interactions of the different stakeholders (abstract of the interaction table)

COLOURS CORRESPOND TO THE ACTORS INVOLVED IN

THE SYSTEM


STRATEGIC ANALYSIS








COMMUNICATION













show the draft sequence of the system concept interactions

show the detailed sequence of the executive system interactions




SOFTWARE AND OTHER SUPPORTS:


• Paper based: visualization of the interactions on one or more pages (3 images + text per page/slide)

This tool requires graphic softwares (e.g. Adobe Photoshop, Illustrator, Powerpoint etc.)

• Video based: you can animate the main interactions


43

Satisfaction offering diagram

3


INGREDIENTS SELECTION

WEEKLY/DAILY PREORDER

FOOD DELIVERY

The tools was developed by Francois Jégou within the EU funded research: MEPSS European research project (Methodology for Product Service Systems) Growth Programme / European 5th Framework.



AIM: describe in one shot the satisfaction offered to the user/customer, and how this is delivered



IN WHAT IT CONSISTS OF:graphical representation containing:

> the visualisation of the core satisfaction provided by the system

> the visualisation of the sub-offers (through which the satisfaction is delivered)

> the description of how the sub-offers will be delivered



CORE SATISFACTION DELIVERED BY THE SYSTEM



INGREDIENTS SELECTION

Cooperatives of local producers

provide the campus

Biologic food

Students select food basing on

seasonal availability

WEEKLY/DAILY PREORDER

On line preorder based on the disponibility

Using internet or campus’ information

points

FOOD DELIVERY

Where you want inside the campus

Using rickshaws

SUB-OFFER

HOW THE SUB-OFFER ARE DELIVERED



describe the different emerged ideas, indicating their main delivered satisfaction

STRATEGIC ANALYSIS








COMMUNICATION













describe the concept of offer delivered by the system detailing the sub-satisfactions

describe the offer delivered by the system detailing all the sub-satisfactions




SOFTWARE AND OTHER SUPPORTS:


IMAGES ELABORATION graphic softwares (for ex. Adobe Photoshop, Illustrator, etc.)

slide show software (for ex. Open Office or Microsoft Powerpoint)

OFFERING DIAGRAM COMPOSITION

6.3 (other) system design tools delfino

Documents

Transcript of 6.3 (other) system design tools delfino