6 rr sharma-professionalism-in-health-care_ncas_2011
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Dr R R Sharma PROFESSIONALISM IN HEALTH CARE Dr R R Sharma Senior Consultant Neurosurgeon CHAIRMAN HSDC-KH
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Transcript of 6 rr sharma-professionalism-in-health-care_ncas_2011
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
Dr R R Sharma
Senior Consultant Neurosurgeon
CHAIRMAN HSDC-KH
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
LIFE IS A HARD WORK
We should work hard
to care for
someone's life
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
MEDICAL PROFESSION
OUR DUTY: CONCERNS A NOBLE PURPOSE
Medical science
is
the art of caring
for living beings
including the humans
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
AIM
WE OWE
A DUTY OF CARE
TO OUR PATIENTS
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
OBJECTIVES TO ATTAIN THE AIM
WE LEARN
THROUGH
MODERN MEDICAL TRAINING
IN OUR CHOSEN FIELDS
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
OUR DUTY MUST BE DONE ON THE PRINCIPLES OF Good medical practice—
It is an ideal expectation
to stand up to your honest convictions--
& do your duty
better than it used to be done before.
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
METHODOLOGY
IN PERFORMANCE OF OUR DUTY
In our duty of care to the patient---
We need to look at ----
what factors can compliment ?
and
What factors might complicate ?
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
What mode of care ?
How you care for others especially for
your patients, relatives and colleagues ?
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
OUR DUTY
IN MODERN DAYS
ERA OF EXCELLENT TRAINING
LESS WORRIES OF ABILITIES
BUT
MORE WORRIES OF DISABILITIES
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
THE CONCEPT
EVERY TRAINED
HEAITH CARE WORKER
DOES HIS DUTIES
WITH BEST OF HIS ABILITIES.
--KNOWLEDGE ,EXPERIENCE AND SKILL GAINED IN HIS FIELD
Dr R R Sharma
PROFESSIONAL ISM IN HEALTH CARE
IF
WE ADD
A FEW ATTRIBUTES
TO OUR EXISTING QUALITY SERVICE,
THEN
WE MAY GRACEFULLY SUCCEED
IN ACHIEVING
OUR AIM.
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
PASSION FOR A DEDICATED DUTY We should capture an enduring image of human suffering & imprint it in our memory. We will discover, for ourselves ,the real aim of our duty
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
LET’S OUR INTEREST BE OUR GUIDE
There is little satisfaction
and
no pleasure driven from DUTY,
when
the DUTY itself doesn't interest the person doing it.
IT IS NICE TO DEVELOP MEANING IN OUR DUTY
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
THINKING RATIONALLY
Why is that
two heads
are better
than one ?
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
OUR SKILL IS OUR ASSET
Health professionals should have
a powerful ability to communicate.
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
HUMILITY
Human suffering pours showers of emotions
We should generate and cultivate
an ability to share ,contain & silently live
with human emotional experiences.
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
BETTER WE CHECK OURSELVES
Any unreasonable
attitude
behavior
care &/or
decision
Would wipe off the sanctity of medical profession
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
The essence of medical services
is team work
among health care workers
to achieve
the aims and objectives of the professional duty.
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
Successful working relationships
among
medical, para-medical and supportive staffs
as well as the patients
depend on
their inter-personal respect and trust
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
BE VITAL & VIABLE
The core issue
is
mutual
respect & trust
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
DEPEND ON EFFORTS & NOT ON SHOW
How to achieve
the respect & trust ?
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
Respect begets respect Trust begets trust
LEARN TO SENSE
Dr R R Sharma
PROFESSIONAL ATTITUDE AND
ETIQUETTES IN MEDICAL PRACTICE
Greet and Wish
To acknowledge
To cheer up others
To create congenial environment
To make yourself approachable
Brake the ice
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
ORGNISE
Pay undivided attention and listen
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
DEDICATE
Attention to details
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
RESPECT
Views, Reviews & News
Dignity, Privacy & Secrecy
Decisions, Indecisions & Refusals
HUMAN RIGHTS
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
RESPOND TO
ACCLAIMS
QUERIES
ENQUARIES
CONCERNS
CRITICISMS &
COMPLAINTS
If you are not responsible at least be responsive
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
BE RESPONSIBLE / responsive FOR EMPATHY
Communications
Workable relationships
Professional competence
Educational updates Quality of care/management
Accountability—Medico-legality
Research – Audit --Ethics
Evidence Based Medicine
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
HERE WE LOSE
UNETHICAL PRACTICE
means
UNPROFESSIONAL PRACTICE
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
HERE WE LOSE
Imperfect Confidentiality
means
Breach of trust
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
HERE WE LOSE
Showmanship
Without
worthiness
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
HERE WE LOSE
Disrespect to colleagues
means
lack of self-esteem
Dr R R Sharma
Maguire P(2000).Communication skills for Doctors
London, Arnold
SUB-STANDARD COMMUNICATIONS
Selective attention ---- ―Choose one & avoid others‖
Normalizing ----- ―Everyone feels that. Forget it.‖
Reassurance premature – ―I am sure everything will be OK‖
Reassurance false ---- ―Everything is OK‖
Switching the topic ------ ―Headache to feet problems‖
Passing the bucks ------ ―Nurse will tell you all about that‖
Jollying along ------ ―Worse things happen at sea‖
Physical avoidance ------ ―Waving but not stopping‖
PROFESSIONALISM IN HEALTH CARE
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
A poor communication skill
is
a major health- care problem.
It is the mother of all misconceptions
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
The Magic words--------
Greetings Sir Hello Good morning/evening Please Sorry Pardon me Excuse me May I Will you please --------------make all the difference. MEANNINGS MATTER MORE THAN THE WORD-LANGUAGE
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
What it takes to say ―Hello‖ ? To your colleagues
To your seniors To your juniors To your subordinates To your co-workers A WILLINGNESS TO CREAT A HEALTHY WORKING ENVIRONMENT WHERE YOU MAY WORK WITH MUTUAL TRUST FOR THE WELFARE OF ONE AND ALL
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
KEEP YOUR MORALE HIGH
The results will follow the efforts !
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
WE ARE NOT ANGLES
Who can achieve miraculous cures?
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
WE ARE NOT DESTINY WRITERS
Who can avoid inevitable ?
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
We ,humane, can provide only---
acknowledgement
acceptance
actions
Willingness
tolerance
empathy &
THAT’S WHOLE LIFE comfort
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
OUR DUTY
is
to strive hard to achieve our aim
Inculcating Professional Values
improves quality of care
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
BETTER TO REMEMBER
Evils do not disappear because people disapprove of
them, unless conditions at their roots are changed.
----- Friedenberg,1965
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
THANK YOU
Dr R R Sharma
PROFESSIONALISM IN HEALTH CARE
THANKS ONCE AGAIN
