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Prepared By:-

Abhishek kumarAbhijit KumarAlok Kumar

Ashwini KumarAnubhav GuptaDinesh KumarSnehil Gupta

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On 24 December 1986 Govt. ofIndia Enacted the ConsumerProtection ct 1986 to!

Ensure "i#hts of Consumers Provide "emedies for deceived

Consumers

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CONSUMER MARKETS IN INDIA -The consumer protection Act, 198 !"s en"cte# to pro$i#e %or &etter protection o% the interests o% consumers "n#

%or th"t purpose to m"'e pro$ision %or theest"&(ishment o% consumer counse(s "n# other"uthorities %or the sett(ement o% consumer)s#isputes "n# %or m"tters connecte# there !ith*This Act "pp(ies to "(( +oo#s "n# ser$ices*

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  The o&ects o% this Act "re "s %o((o!s

1* .etter protection o% interests o% consumers*

/* 0rotection o% ri+hts o% consumers*

* Consumer protection counci(s*

2* 3u"si-4u#ici"( M"chiner5 %or Spee#5 Re#ress"( o%

Consumer Disputes*

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Accor#in+ to section 2(d) o% theConsumer 0rotection Act 198consumer me"ns -An5 person !ho

 &u5s or hires "n5 +oo#s or ser$ice is "consumer  –   e6cept i% he uses such +oo#s or

ser$ice %or commerci"( purpose* –  or i% the +oo#s7ser$ice pro$i#e# is

%ree o% cost, the person sh"(( not &econsi#ere# " consumer*

TO-TIRDS o% spen#in+ in the!or(# econom5 ($ 30 trillion)($ 30 trillion)  is &5consumers* :ET TE: A;E NO:ET TE: A;E NO;OICE

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Ri+ht to SA=ET: "+"inst h">"r#ous +oo#s "n#

ser$ices*

Ri+ht to &e IN=ORMED "&out ?u"(it5, ?u"ntit5, purit5,

st"n#"r#, price* Ri+ht to COOSE %rom " $"riet5 "t competiti$e prices*

Ri+ht to .E EARD*

Ri+ht to see' REDRESSA@*

Ri+ht to CONSUMER EDUCATION*

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File !"#!$ % &'A(S o)*ause o) a*tion in theDistri*t Forum where theseller has his businessor lives or where thein*ident happened+

Submit , .P!'S .F./P0A!$" .$ P0A!$PAP'( !"#S1PP.("!$G

D.1/'$"S 2re*eipt3bill et*+4

$. 0A&'( !S $''D'D+

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The following information must be furnished withthe complaint :-

:our n"me "n# %u(( "##ress*

 N"me "n# %u(( "##ress o% opposite p"rt5*Description o% +oo#s or ser$ices*3u"(it5 "n# ?u"ntit5*0rice*D"te proo% o% purch"se or hirin+*

 N"ture o% pro&(em*T5pe o% re#ress"( 5ou !"nt*

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LAW PROVI!" #OR T$! #OLLOWI%&R!'!I!" I% (A"! O# A (O'PLAI%T:-

REMO;A@ O= TE DE=ECTS OR DE=ICIENCIES*

RE=UND O= MONE:*

RE0@ACEMENT O= TE BOODS*

COM0ENSATION =OR @OSS OR ARASSMENT ORMENTA@ ABON:*

0ROI.ITION O= MARKETINB O= BOODSAARDOUS =OR EA@T OR EN;IRONMENT*

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District Consumer Dis$utes "edressa% &orum laims less than or e5ual (s+%6 la*s+

'tate Consumer Dis$utes "edressa%

Commissionlaim more than (s+%6 la*s 7 less than (s+8 *rore 7

appeals+

(ationa% Consumer Dis$utes "edressa%Commissionlaim e5ual to (s+8 *rore 7 appeals

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Case LawsCase Laws

Madhuri Vs Dr. Rajendra (1997).

Spring Medows Hospital Vs HarjotAhluwalia(1998).

Su!"ost Master Vs M M A#har$a (1997).

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on*lusion

• onsumer Prote*tion 0aw are desi;ned toensure )air *ompetition and the )ree =ow o)truth)ull in)ormation in the market pla*e+

•  "he law are desi;ned to prevent businessthat en;a;es in )raud or spe*i9ed un)airtrade pra*ti*es 21"P4 )rom ;ainin; anadvanta;e over *ompetitors and way

providin; aditional prote*tion )or the weakand those unable to take *are o)themselves+

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