5. Tour operators and sustainabilityWhy is it relevant?

• Growing consumer demand / expectation• Presure from society (e.g. NGO‘s)

• Reputation of company (risks)• Being an attractive company for employees

• Sustainable companies perform better !

Corporate Social Responsibility (CSR)

2. Tour operators and sustainabilityStandards and logo for sustainable suppliers

 • Common TO sustainability standards for Hotels

• Logo’s in catalogues  

2009

15 % increase

2. Tour operators and sustainability

 

European Tour operator associations expect their members to work towards sustainability

ANVR, Netherlands

FTO / ABTA, UK

ABTO, Belgium

ASR, Germany

ASTOI, Italy

Areas of management / influence Internal management (environment, social)

Product development (selecting suppliers)

Suppliers and Sustainability (motivating suppliers)

Co-operation with destinations

Customer communication

4. Tour operators and sustainability

Travelife supports an integrated and efficient introduction of sustainability within

Tour operators

Travelife instruments and tools:

A. Management systemB. TrainingC. Suppliers Sustainability SystemD. ReportingE. Market place

5. Tour operators and sustainability

A. Travelife management system

Commitment & Capacity building

Baseline assessment

Sustainability Policy declaration

Monitoring

Action planning and implementation

Reporting

Travelife obligatory requirements

Sustainable tourism co-ordinator Training / qualification Policy statement Obligatory actions Forbidden products and services Standardization in reporting

4. Tour operators and sustainability

B. Travelife Training

Online training

Including best practices

Online exam and Travelife certificate

English, Dutch and Spanish

4. Tour operators and sustainability

4. Tour operators and Sustainability

C. Suppliers Sustainability System  

• Standards for suppliers (e.g. Hotels)

• 140 Social and environmental criteria

• Certification system

• Common data-base (all suppliers)

• “green” logo’s in catalogues

 

www.its4travel.com

Feedback

Travelife handbook

Checklist

Common TO logo for sustainble products

Virgin HolidaysWinter 2008

First ChoiceWinter 2008

D. Action planning and reporting

Based on 150 different solutions Yearly reporting to the TO association Online

4. Tour operators and sustainability

Action planning and reporting

Trade union membership Formal contracts Healthcare insurance Pension fundsEducation opportunities No discriminationPreference for local staff Complains procedure for staff

Internal management: social

Action planning and reporting

Promotional materials of sustainable paperSustainable purchasing Energy reduction Waste reduction and recycling Water saving Soft Mobility Staff training and awareness raising

Internal management: environment

Action planning and reporting

Prefer environmentally friendly transport Carbon compensation by suppliers Prefer with sustainable accommodations Prefer local restaurantsChose excursions supporting local communities Activities comply with sustainability standards

Supply Chain Management

Action planning and reporting

Communicate your sustainability policyInform about do’s and don’t in the destination Provide code of conducts to clients on sensitive

activities Inform clients about carbon compensation

opportunities Inform about illegal souvenirs Promote client donation to local projects

Costumer Communication

E. Travelife Market Place

European tour operators are actively looking for “sustainable” partners & suppliers

Global overview of existing “sustainable” suppliers

Accommodations, excursions, incoming tour operators

4. Tour operators and sustainability

Travelife: also for incoming tour operators !

Distinguish yourselve from competitors and be ready

for the future….

….take sustainability seriously

We can support you !