5 steps to get more cookies with less effort
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Transcript of 5 steps to get more cookies with less effort
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5 steps to get more cookies with less effort …enabling mindset change
Tomáš Tureček Lean/Agile coach, Tieto [email protected] cz.linkedin.com/in/turecek
Jaroslav Procházka Lean/Agile coach [email protected] www.differ.cz
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About us
• Freelancer • 12 years in IT • 10 years lectures/research • Blog: www.differ.cz • Books:
• Operate IT differently • Team Agile Testing • Stopping the negative spiral
Jaroslav Procházka, PhD Tomáš Tureček, PhD • Lean/Agile coach at Tieto corp. • 15 years in IT • 8 years lectures/research • Blog: blogs.tieto.com/leanit
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Tieto corporation
Activities in more then 20 countries More than 17000 employees Net Sales���1.8 bil EUR in 2012
Context: • Global organization • Distribution • Multicultural environment • Global customers
• Different domains • Different technologies • From Lean startups to very large
complex systems
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• Large organizations
• Distributed teams
• Complex architecture systems
• Cooperate with 3rd parties
• Contract Agile cooperation with customers
• Connect IT and business
• …
We all already know how to “work Agile way”, technically…
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Mindset they have
Environment they live in
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Step 1 – Selling the idea Find an owner – tease
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1. Selling the idea • Get interest and attention from an owner
• Teasing games
• Success stories
• Blogs, conferences
• Communities
• Customer demand
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Step 2 Slow down to speed up
Find the time, gather the strengths
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TIPS case study
Customers
Service 1
Core Product Development
X
X
X
Y
Z
Symptoms: • Red numbers • Unhappy customers • Stressed and frustrated team
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TIPS case study customer impact
Customer Flow
Kaizen workshop
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TIPS case study slow down to speed up
Service 1
Core Product Development
P U L L
Available Improvements Overflow
Capacity
X
X
X
Y
Z
Customers
Results: • 200% profit • Open error trend dropping • Engaged team
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2. Slow down to speed up
• Time, resources and people
• Synchronize • Visualize problems • Prioritize • Root cause analysis • Agree on solution
• long term and short term • Leadership umbrella
à Kaizen workshop
Root cause
Root cause Cause
C
X J
C !
!
!
!
!
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Step 3 Gather critical mass
© 2013 Tieto Corporation
Collect bright spots
© 2013 Tieto Corporation
Shelter – environment, support, place &time to meet, Sense of urgency
16 Provide shelter
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… the culture, interest, motivation and change
Spread…
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3. Gather critical mass
• Slack time
• Support
• Communities
• Appraisal
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Step 4 Hands-on coaching and mentoring
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• Pair work
• Hands-on coaching and mentoring
• Support
• Toolbox
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4. Hands-on coaching and mentoring
• Pair work • Coaching and Mentoring • Toolbox • Independence focus • Continuous improvement • Tieto coaching framework
New coaches
Coaches, mentors
Independent Team
Mentor drive Internal coach drive
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Step 5 – Continuous improvement
© 2013 Tieto Corporation
…even in bad weather
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Step 5 – Continuous improvement
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5. Continuous improvement
• Retrospectives
• Improvement framework
• Sense of urgency
• Leadership role model
• Support
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Conclusion
Hands-on coaching
Slow down to speed up
Gather critical mass
Selling the idea Continuous
improvement
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Thank You! How can we help you?
Tomáš Tureček Lean/Agile coach, Tieto [email protected] cz.linkedin.com/in/turecek
Jaroslav Procházka Lean/Agile coach [email protected] www.differ.cz