RESTAURANT TECHNOLOGY TRENDS FOR 2015 5

ELLIE MIRMAN VP MARKETING, TOAST

AMAN NARANG CO-FOUNDER, TOAST

Agenda

•  How Technology Benefits Restaurants

•  5 Restaurant Technology Trends

•  Finding the Right POS for Your Restaurant

How Technology Benefits Restaurants

Restaurant technology used to be about getting food to the table.

But things have changed. Consumers are using mobile apps and ordering online more and more.

And there are a lot more technology options available to restaurants.

There’s an opportunity for simplicity.

Leverage the cloud to simplify your operations.

Turn technology into a service. Let someone else take the operational headaches.

Keep your software up-to-date at all times. New features and fixes can be installed remotely.

Keep your data secure & PCI compliant. Credit card data is encrypted and not stored on site.

Access your data anytime, anywhere. Keep track of your restaurant in real time.

There’s an opportunity for more efficiency and revenue.

Use tablets to take orders or kiosks to pay tabs for increased turn times.

Capitalize on additional takeout orders with online ordering. Streamline kitchen operations by

integrating online orders with other checks.

There’s an opportunity for a better customer experience.

Learn more about your customers through each interaction. Build a database, segment, market.

Improve efficiency to increase service level and customer experience.

5 Restaurant Technology Trends

GUEST EXPERIENCE 1

Build a customer-centric restaurant CRM.

Improve efficiency for customers and restaurants while improving

the experience.

PAY-AT-THE-TABLE 2

Enable consumers to pay at the table.

Collect feedback immediately.

Create an experience enabled by cloud-based mobile technology.

PLATFORM 3

Recipes  &  Inventory

Menu  Management

Payments  &  Orders

Gi9  &  Rewards Customer  History

Promo=ons  &  Discounts

Labor  Management

Back  Office  Repor=ng

Online  Ordering

SAAS (SOFTWARE �AS A SERVICE) 4

Ensure your software is always up-to-date with automatic updates.

Make it easier to support by being able to troubleshoot remotely.

Benefit from greater security at a time when concerns are increasing.

EMV 5

EMV (pin-and-chip) cards provide an added level of security.

EMV is here, and the liability shift is coming October 2015

October 2015 marks a liability shift.

Finding the Right POS for Your Restaurant

Select a system that will let you take advantage of trends.

Guest

Pay-at-the-Table

Platform

SAAS

EMV

CRM

Mobile

Full Solution

Cloud-Based

Hardware Security

Identify your needs.

Questions to Ask

•  How many terminals, printers, cash drawers, credit card readers, etc. do I need?

•  Do I want to do tableside ordering?•  Should guests be able to do digital receipts?•  Should kitchen tickets be paper-based or on display

screens?•  What is my budget?•  What are my most time-consuming tasks? (Tracking

inventory and sales, updating online ordering, looking up voided payments, auditing employee time cards, etc.)

•  What are my biggest challenges? (Wasted food, knowing best/worst-selling menu items, tracking tips, etc.)

Consider the needs specific to your concept.

Full Service Bars & Nightclubs

Digital ReceiptsTableside Tablets

Easy Check SplittingFire Orders Directly to Kitchen

Suggested Tip PercentagesEasy Menu Management

Dining Room Management

Open ChecksDigital Receipts

Easy Check SplittingEasy Menu Management

Suggested Tip PercentagesCash Drawer Management

Late Night Support

Quick Service Other Considerations…

Quick & Optimized Order ScreenAbility to Handle Volume

Digital ReceiptsDigital Signatures

Fire Orders Directly to KitchenSuggested Tip Percentages

Online Ordering IntegrationGift Card Programs

Full Customer HistoryMulti-Location Management

Ensure you have the visibility you need.

Sales ReportsLabor Reports

Inventory ReportsCustomer Analytics

Reporting Across Locations

Consider the level of support.

Phone vs. Email

Remote vs. On-Site

Hours

Cost

Customer Reviews

Implementation vs. Ongoing

Restaurateurs’ Experience…

Thank You Questions?

Learn about Toast’s all-in-one POS &

restaurant management platform at:www.toasttab.com