5. MS Crescendo
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Unified CommunicationsNOW !
Marius ŢURLEA
Manager Advanced Software Infrastructure Solutions TeamIT Infrastructure Business UnitCrescendo International
Microsoft Office Communications Server 2007
Agenda Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office
Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office
Communications Server DEMO
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Group IMEnhanced presenceImproved scalability, security, compliance, and manageability
Ad-hoc and scheduled online meeting capabilities1:1 or multiparty IP audio and video conversations/meetingsRound Table with panoramic view of room
Rich, integrated voice offeringPresence-enabled IP phone experienceControl of the desktop phone
Call Management
Multi-Party On-Premise Conferencing
Enhanced Enterprise IM
What is Communications Server 2007 R2 ?
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OCS 2007 R2 ClientsSimilar experience from desktop to mobile devices
Microsoft® Office Communicator 2007 R2 Microsoft® Office Communicator Mobile*
Microsoft® Office Communicator Web AccessMicrosoft® Office Communicator Phone Edition
Office Communications Server 2007 R2
Updated
Updated
Updated
Updated
Microsoft® Office Live Meeting
Agenda Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office
Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office
Communications Server DEMO
6
Response Group
Key Features:
IVR , Speech Recognition and Text-to-Speech Call Treatment
User-configured routing rules
Serial, parallel, longest Idle& round robin routing
Call Queuing with Music on Hold
Agent presence aggregation
Call context on inbound calls
Teams can set up a call workflow to answer incoming calls , route to a queue and deliver to an available team member to respond to the inquiry
Agenda Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office
Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office
Communications Server DEMO
8
Delegation Delegate able to make and receive calls on behalf of delegator
Delegator establishes and authorizes delegate relationship
Visual and Email notifications of calls “made on behalf of…”
Multiple-delegate support and ability for delegates to configure delegator’s settings
Join the voice portion of a conference on behalf of the manager
Place a person-to-person call on behalf of the manager
Transfer calls to the manager
Agenda Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office
Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office
Communications Server DEMO
10
Dial-in Conferencing Access to conference
via corporate PIN Dial Pad Improvements Add other phone
numbers to conference
Agenda Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office
Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office
Communications Server DEMO
12
What is Persistent Group Chat?Persistent group chat enables people to carry on topic-specific, multi-party discussions that persist over time - leading to better team information sharing
Agenda Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office
Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office
Communications Server DEMO
14
Mobile Presence State Published presence state
indicates “Mobile”
Improved device activity detection ensures accurate publication of “Mobile” presence state
Mobile indicator informs contacts of your capabilities
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Single Number Reach (Office Communicator Mobile)
Scenario: Alex calling Ben
Alex select “Work Call” (signal goes trough the cellular network data channel)
Alex and Ben both receive call back from OCS (signal goes through cellular network voice channel+ PSTN)
BenAlex
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Recipient sees the following:
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Usability Enhancements Access ‘Most Recently
Used’ contacts
Expand Distribution Lists
Easily navigate between multiple conversations
Notification of unsupported modes
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Communicator Web Access R2
Similar look and feel as Office Communicator
Rich presence, Contacts, Instant Messaging
Receive call notifications and set call forwarding rules
Public IM Connectivity
Web based reach client for Office Communications Server for cross platform and roaming scenarios
Agenda Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office
Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office
Communications Server DEMO
20
Desktop Sharing in Communicator RDP based sharing Quick Access from UI Take/Give control Conference
escalation
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Desktop Sharing in CWA Web based desktop sharing Zero download requirement
for viewing Multi-browser support
(Windows based machines can share)
Resize the viewing windows; control for panning
Ability to give and take control
Invite external participants through a unique url or for scheduled conferences
Agenda Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office
Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office
Communications Server DEMO
23
Communicator Phone EditionGreat Phone Device
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USB HandsetPlug and Play
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Wireless EarBud Seamless Mobility
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New OCS Phones
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New OCS Phones
Agenda Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office
Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office
Communications Server DEMO
Forefront Security for Office Communications Server Includes multiple anti-virus engines in a single solution
Blocks conversations containing inappropriate content
Prevents the transfer of dangerous file types
Can parse, scan, and reroute instant messages without users perceiving any significant delay in message delivery
Protects federated connections and public IM users (malware)
Notifies administrators and users of out-of-policy activity
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Why Crescendo?16 Years of experience
Microsoft Gold Certified Partner
The first Microsoft Voice Partner
One team of certified specialists
Experience in complex projects
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Why don’t you try it?
25 USERS
MICROSOFT VOICE PILOT
90 DAYS for testing the solution
FREE architecture design
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Technical Contact:Marius ŢURLEAe-mail: [email protected]://www.crescendo.roTel: +4021-211.18.58