5 Helpful Tips for Texting Customers
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Transcript of 5 Helpful Tips for Texting Customers
5 Helpful Tips forTexting Customers
PRESENTED BY IVR TECHNOLOGY GROUP
www. i v r techg roup .com
AVOID ABBREVIATIONS
AVOID
ABBREVIATIONS
ACRONYMS OR ABBREVIATIONS MAY COME ACROSS ASUNPROFESSIONAL TO YOUR CUSTOMERS.
THINK ABOUT HOW WELL IT WOULD GO IF YOU SAID A WORDOR PHRASE TO THE INTENDED RECEIVER OUT LOUD?
AVOID SARCASM
AVOID SARCASM
93% OF COMMUNICATION IS NON-VERBAL. SO IF YOU TRY TOUSE SARCASM, THERE IS A GOOD CHANCE IT MAY BEMISINTERPRETED.
HOLD THE SPAM
HOLD THE SPAM
FCC REGULATIONS STATE THAT IT'S ILLEGAL TO SENDUNSOLICITED TEXT MESSAGES FROM AN AUTODIALER
UNLESS THE SENDER GETS YOUR PERMISSION FIRST,
DON'T USE TEXT MESSAGES FOR COMMERCIAL PURPOSES
IDENTIFY YOURSELF
IDENTIFY YOURSELF
WHEN SENDING OUT A MASS BROADCAST TO YOURCUSTOMERS, YOU NEED TO IDENTIFY WHO YOU ARE.
THIS CAN BE ACCOMPLISHED WITH A SIGNATURE ORAT THE BEGINNING OF YOUR MESSAGE.
DOUBLE CHECK BEFORE YOU SEND
DOUBLE CHECK
BEFORE YOU SEND
AS GREAT AS AUTO CORRECT IS,
SOMETIMES IT CAN CAUSE A FEW HEADACHES.
SLOW DOWN AND REVIEW THE MESSAGEABOUT TO BE BROADCAST.
Face Contact UsCheck out our latest textingsolution called nResponsehere.