4. Evacuation centre management sub-plan4.1 PurposeManagement of facilities which provide affected people with basic human needs including accommodation, food and water, and community personal support processes. The size and number of evacuation facilities available will depend upon the scale and extent of the emergency/disaster situation.

This sub-plan has considered the: recommendations of interim report of the Queensland Floods Commission of

Inquiry, 1 August 2011 Queensland Evacuation Guidelines for Disaster Management Groups, Version

one, August 2011.

4.2 Functional responsibilityThe LDMG is responsible for the management of evacuation centres.

The community liaison officer will have responsibility for ensuring the logistical and operational running and provision of support services for the effective operation of evacuation centres.The community liaison officer will report to the SCLDMG / LDCC on all matters relating to the functional operation of evacuation centres.Noosa Council and Australian Red Cross have entered into a Memorandum of Understanding about the operation of evacuation centres.

4.3 Context and assumptions of this plan that a disaster / emergency situation has occurred or is likely to occur which

requires members of the community to be temporarily sheltered in a safer place for an unknown period

to clearly identify the role of evacuation centre management in the operation of an evacuation centre

to note the role of evacuation shelters in the transition to disaster recoveryThis sub-plan assumes that staff or agencies that are involved in the management of an evacuation centre have the required skills and resources to do so.This sub-plan is to be read in conjunction with Appendix B.3 of the Evacuation Sub-Plan. The Evacuation Sub-Plan identifies that there are five stages of evacuation:1. decision to evacuate – decision makers analyse event intelligence and make an

assessment on the necessity to evacuate persons exposed to a range of hazards2. warning – notification of event conditions and appropriate actions required are

conveyed to the public3. withdrawal – the movement of exposed persons from a dangerous or potentially

dangerous area to a safer location4. shelter – the provision of refuge and basic needs for evacuees in a safer location

5. return – assessment of the disaster area and managed and planned return of evacuees

This sub-plan is dealing principally with shelter but has linkages to the other five stages.

This sub-plan notes that there may be specific requirements during an evacuation to manage the needs of aged care facilities and retirement villages

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4.4 IntroductionThis plan details the requirements necessary to establish and manage evacuation centres in the event of a disaster / emergency for an unknown period. The provision of shelter for short duration evacuations (e.g. up to 48 hours) may be readily facilitated but longer duration operations of more than 48 hours will require additional planning and resources.

The Community Support Officer, with the assistance of Australian Red Cross and the Department of Communities, may consider what type of facility is most appropriate for the event, and may consider alternatives such as placing evacuees in commercial overnight accommodation, such as motel / hotel type facilities.

4.5 Support agenciesThe following agencies provide support as required in the management and operation of evacuation centres:

Australian Red Cross Blue Care

Department of Communities Lifeline Sunshine Coast

Meals on Wheels Noosa Council

Public and private transportation providers Queensland Police Service

Queensland Ambulance Service St Vincent de Paul

St. John Ambulance State Emergency Service and WICEN

Noosa Council Sunshine Coast Division of General Practitioners Ltd

The following agencies may provide support as required in the management and operation of evacuation centres:

Queensland Health – Sunshine Coast Health District Queensland Transport

4.6 Identification of centresThe Community Support Officer from the Noosa LDMG is responsible for identifying suitable evacuation centres to service the different geographic communities and types of identified risks and natural hazards within their local government area. The location of all potential evacuation centres will be advertised on Council’s website.

In the event of a disaster the LDC in consultation with the Community Support Officer will determine those evacuation centres which will be opened to provide shelter for that particular event. Once the decision has been made to open an evacuation centre the location of these evacuation centres will be announced publically through print, radio, social media and on council’s website.If during an evacuation public and private hospitals are unavailable, an alternative primary centre for medical high needs evacuees, is the University of the Sunshine Coast medical ward.

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4.7 Management and coordination of evacuation centres

4.7.1 Coordination of multiple coordination centresWhere more than one evacuation centre is operating, the central coordination of the evacuation centres shall be established in or nearby to the LDCC.The Community Support Officer will be in attendance at the LDCC and is responsible for the coordination of community support operations, including evacuation facilities within the region.

Depending upon the scale of operations the Community Support Officer may delegate the task to another officer to be the overall coordinator of evacuation centres. This person, reporting to the community liaison officer, shall sit in the LDCC or in a council office with easy access to the LDCC

The coordinator of evacuation centres is likely to be a council employee.

4.7.2 Management and operation of individual centresThe Community Support Officer or delegate will appoint an evacuation centre coordinator to each established evacuation centre. It will be the role of the evacuation centre coordinator to run all aspects of the centre, including liaison with other key agencies engaged in the operations of the centre.Australian Red Cross officers will assist with the operations of evacuation centres and the registration of people staying at the centre. The Red Cross’s primary function is to ensure the comfort and welfare of all people including agencies engaged in the evacuation centre operations and to provide expert assistance to the evacuation centre coordinator.

4.7.3 Briefings and debriefingsThe Community Support Officer will ensure that the LDC and coordination centre manager is aware of all situations relevant to the management and welfare of an evacuation centre.The Community Support Officer is to ensure that the evacuation centre coordinator of each facility has received a briefing about evacuation centre operations. Briefings for all facilities may be held at a single evacuation centre or at the LDCC.

If more practical, these may be conducted by teleconference or other electronic means depending upon the circumstances of the event.

The senior representative of each support agency is to attend briefings and debriefings conducted by the evacuation centre coordinator at each facility. Centre briefings and debriefings will be held as determined by the evacuation centre coordinator; there will be at least a daily briefing for the duration of operations.

Each organisation shall be responsible for its own internal briefings and debriefings.

4.7.4 Function and layout of evacuation centresThe layout and function of a typical evacuation centre is outlined at Appendix B 4.10

4.7.5 Responsibilities within the evacuation centreThe following groups may be required to assist and be responsible for specific jobs within an evacuation centre.

Evacuation Centre Coordinator (usually a council employee) Council officers

Australian Red Cross St Vincent de Paul

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Salvation Army

State Emergency Service Queensland Police Service

Department of CommunitiesThe deployment of other agencies to assist will be at the operational discretion of the community liaison officer, upon advice from the Evacuation Centre Coordinator.

4.7.6 Safer locationThe LDC in consultation with the Community Support Officer shall ensure that a prospective evacuation centre is in an area unaffected or not likely of being affected by the disaster. Mapping held by the LDMG assists with this task.

Safer Locations concepts are outlined in the Queensland Evacuation Guidelines August 2011 at page 40 – 46 and further discussed in Appendix B.3 Evacuation Sub Plan.

4.7.7 LogisticsThe Community Support Officer is responsible for the acquisition of resources for evacuation centres and response personnel as required. Assistance with this task is to be sought through the LDCC logistics officer.

4.7.8 Length of stay, capability and facilitiesEvacuation centres by definition provide temporary emergency accommodation only and most of the evacuation centres which have been identified for use in Noosa Shire will only be able to accommodate people for a maximum of two to three days duration. If accommodation is required for longer periods of time the community liaison officer in liaison with the Department of Communities will need to make alternative arrangements.

Facility capabilities for all prospective evacuation centres have been identified by the community liaison officer.

4.7.9 Medical supportThe Community Support Officer is to make the LDC aware of any requirements for support by medical personnel at an evacuation centre, other than basic first aid.

Sunshine Coast Division of general practice can be a primary supplier of medical support in an evacuation centre. Contact should be made when the LDCC is at lean forward status and it is likely that evacuation centres are to be opened.Requirements for prescription medication may arise in evacuation centres and consideration will be required for how necessary medication can be accessed. The evacuation centre coordinator is to give consideration to medication storage and associated administrative processes for people that arrive at a centre with medication. It is noted that some medications may require refrigeration. Further, some evacuees may require assistance taking their medication such as the elderly, disabled and persons with limited English.

Further levels of medical support are to be requested by the LDC through the LDMG to Queensland Health.

In the event of a health emergency the evacuation centre coordinator or delegate will call for an ambulance by calling Triple Zero (000).

4.7.10 Toilets and bathingWhere additional toilet capacity is required e.g. portaloos, the Community Support Officer through the LDCC logistics officer will make arrangements for the delivery of

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temporary facilities. Advice from an Environmental Health Officer must be sought on their placement.

4.7.11 Kitchen facilitiesThe Community Support Officer is to be aware of all kitchen and catering facilities available in the intended evacuation centre and to ensure meals and or food stocks are available as required. An Environmental Health Officer should carry out an inspections of facilities as deemed necessary.

4.7.12 Refuse collectionCouncil is responsible for the disposal and storage of refuse produced by an evacuation centre in their local government area. The evacuation centre coordinator will ensure waste removal is undertaken to avoid overflow of waste bins or health risk.

4.7.13 Vehicular accessSealed driveway access especially during rainy periods for all evacuation centres is desirable and the driveway / parking area should also be wide enough to permit entry and exit by buses.

4.7.14 Access for people with mobility impairmentsA full list of specialist evacuation centres with wheelchair access has been identified and this listing is held by the Community Support Officer. Council facilities listed as evacuation centres all have access for mobility

Where required, specialist centres may be activated that provide additional assistance to people with impaired mobility.

4.7.15 PetsThose facilities that have suitable areas available for pets / service animals are listed in the listing of centres held by the Community Support Officer. The Community Support Officer will ensure that facilities are available to the relocation of pets or other animals.The Community Support Officer with the Council’s local laws manager will ensure refuge facilities are available for animals.

4.7.16 Vehicle parkingEach of the major centres has appropriate parking. The majority of the evacuation centres listed only have sufficient parking spaces for essential vehicles.The LDMG community liaison officer shall nominate suitable assembly areas when required that have sufficient parking facilities for the anticipated number of evacuees.

4.7.17 Needs of nursing mothers, infants and children The evacuation centre coordinator shall nominate (if available) changing / nursing spaces / facilities for mothers with infants and will ensure that the needs and safety of children within the centre are provided for.

4.7.18 Security and social considerationsThe security and good order of an evacuation centre is the responsibility of the evacuation centre coordinator and security services will be employed as required.

All evacuation centres must have visible and clear evacuation plans in the event of a fire or other emergency situation, and evacuees are to be advised of these plans by the evacuation centre coordinator. The Community Support Officer and the evacuation centre manager will ensure that evacuation centre procedures address culturally and linguistic diverse community

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needs. These procedures may incorporate all or any requirements of culturally and linguistically diverse evacuees.

4.7.19 EntertainmentProvision of a range of entertainment will help maintain a positive mood at an evacuation centre. Attempts are to be made by evacuation centre coordinators to provide television / DVD / video / radio facilities for evacuees. Newspapers, magazines and books will be provided if available. Special attention is to be given to identifying suitable activities for children.

4.7.20 Public informationThe Evacuation Centre Coordinator shall provide, when available, regular disaster related and general information for evacuees at the centre. The provision of television / and radio facilities for use by evacuees will assist with this task.

4.7.21 Management processesThe Evacuation Centre Coordinator shall ensure that all staff members/volunteers are aware of their responsibilities and requirements. The evacuation centre coordinator shall institute a staff roster system as soon as possible after the evacuation centre has been activated.The SES may assist, following a request through the LDCC with radio communications at an evacuation centre. Red Cross personnel and the Police are responsible for the registration of all evacuees at the centre. It is the responsibility of the evacuation centre coordinator to ensure evacuees are registered.

4.7.22 Closure of evacuation centresThe LDC is responsible for closing down an evacuation centre when it is time to do so. In making this decision the LDC will have regard for the welfare of those people remaining at the centre and ensure that they have alternative accommodation options.

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4.8 Evacuation centre management sub-plan operational checklist

Evacuation Centre Management sub-planOPERATIONAL CHECKLIST(RESTRICTED DOCUMENT: FOR USE BY LDCC DURING ACTIVATION OF SUB PLAN)

Identify centres appropriate for the event

Commenced Responsible Organisation LDCC

Responsible OfficerCommunity Support Officer

Contact Numbers

Ph:Mob:

Fax:

Status

Provide centre management personnel

Commenced Responsible Organisation LDCC

Responsible OfficerCommunity Support Officer

Contact Numbers

Ph:Mob:

Fax:

Provide support personnel for administration, kitchens, cleaning, security

Commenced Responsible Organisation LDCC

Responsible OfficerCommunity Support Officer/ Evacuation Centre Coordinator

Contact Numbers

Ph:Mob:

Fax:

Provide refuse collection equipment and service

Commenced Responsible Organisation

CouncilResponsible Officer

Community Support Officer / Manager Waste Services

Contact Numbers

Ph:Mob:

Fax:

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Evacuation Centre Management sub-planOPERATIONAL CHECKLIST(RESTRICTED DOCUMENT: FOR USE BY LDCC DURING ACTIVATION OF SUB PLAN)

Provide public information process for evacuees

Commenced Responsible Organisation

LDCCResponsible Officer

Community Support Officer / Evacuation Centre Coordinator

Contact Numbers

Ph:Mob:

Fax:

Provide basic entertainment / newspapers / magazines if available for evacuees

Commenced Responsible Organisation ICCResponsible Officer

Evacuation Centre Coordinator

Contact NumbersPh:

MobFax:

Provide communications facility to the ICC or LDCC or the appropriate coordinating agency

Commenced Responsible OrganisationLDCC

Responsible OfficerCommunity Support Officer/ Evacuation Centre Coordinator

Contact NumbersPh:

Mob:Fax:

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Evacuation Centre Management sub-planOPERATIONAL CHECKLIST(RESTRICTED DOCUMENT: FOR USE BY LDCC DURING ACTIVATION OF SUB PLAN)

Provide registration process for people at evacuation centre

Commenced Responsible Organisation ICC / Red Cross / QPSResponsible Officer

Community Support Officer / Red Cross

Contact Numbers

Ph:Mob:

Fax:

In conjunction with ICC, develop operational reporting timetable about Evacuation Centre Management

Commenced Responsible Organisation LDCC

Responsible OfficerLDC / Community Support Officer

Contact Numbers

Ph:Mob:

Fax:

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Evacuation Centre Management sub-planOPERATIONAL CHECKLIST(RESTRICTED DOCUMENT: FOR USE BY LDCC DURING ACTIVATION OF SUB PLAN

Identify appropriate / required Evacuation Centres from listing in and B to this Operational Plan and activate.

Commenced Responsible Organisation:Council

Responsible OfficerLDC and Community Support Officer

Contact NumbersPh:

Mob:Fax:

Status

Identify Evacuation Centres with the capacity to cater for animals from listing in and B to this Operational Plan

Commenced Responsible Organisation: LDCC Logistics CellResponsible Officer

Community Support Officer and Logistics Officer

Contact Numbers

Ph:Mob:

Fax:

Commence and maintain a record of numbers of people evacuated to evacuation centres.

Commenced Responsible Organisation: LDCC Intelligence CellResponsible Officer:

Community Support Officer and LDCC Intelligence Officer

Contact Numbers

Ph:Mob:

Fax:

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Evacuation Centre Management sub-planOPERATIONAL CHECKLIST(RESTRICTED DOCUMENT: FOR USE BY LDCC DURING ACTIVATION OF SUB PLAN

Assign a liaison person to all evacuation centres, with communications ability to contact the LDCC or the ICC

Commenced Responsible Organisation: LDCCResponsible Officer

Community Support Officer

Contact NumbersPh:

Mob:Fax:

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4.9 Guide to roles and responsibilities of officers and organisations at an evacuation centre

The number of staff and the duties assigned will vary depending upon the size and extent of population that have been evacuated due to the emergency/disaster situation.

OFFICER / ORGANISATION DUTIES, ROLES AND RESPONSIBILITIES

Evacuation Centre Coordinator

reports to Community Support Officer at LDCC Set up of evacuation centre establish contact point and notice boards for information establish sickbay and identifies place for storage of medicines coordinates staff and overall operation of centre coordinates movement of people through registration area and

into rest area coordinates catering requirements, distribution of food and

refreshment points coordinates issue of clothing and blankets (if required) coordinates the cleaning showers / toilets coordinates rubbish disposal provision of entertainment (TV/radio / DVD / newspapers/

magazines/ books) supervises animal compound coordinates vehicle control and crowd control monitors assembly area control registration of centre staff compilation of SitRep back to ICC and LDCC ensure return of completed registration and enquiry forms to

Police records movement details of evacuees liaison with agencies, briefing and debriefing

Communications Officer (SES or WICEN)

reports to Evacuation Centre Coordinator staffs telephones staffs radio communications if available keeps log book of inward / outward correspondence, telephone

calls, radio messages assist with compilation of SitReps

Evacuation Centre Workers:staff and volunteers

liaise with Evacuation Centre Coordinator Vehicle Control Officer Assembly Area Officer Post Assembly Area Officer unknown number of Centre workers/volunteers

St.John Ambulance provide support with first aid needs at a centre report requirements for resources to the evacuation centre

coordinator provide personal support to evacuees if invited to do so by

evacuation centre coordinatorSES Coordinator provision of logistical support as requested by evacuation centre

coordinator traffic control support if necessary

OFFICER / ORGANISATION DUTIES, ROLES AND RESPONSIBILITIES

Administration Support to Evacuation Centre Coordinator

reports to evacuation centre coordinator assist with registration of personnel including volunteers operating

the evacuation centre maintain notice board information assist with preparation of news releases within the centre (PA,

whiteboard etc) return of completed registration and enquiry forms to the Police (if

required) record movement details of evacuees

Red Cross Coordinator primary function of the Red Cross teams is to ensure the comfort and welfare of all people including agencies engaged in the evacuation centre operations

provide expert assistance to the evacuation centre coordinator assist the evacuation centre coordinator in logistics and welfare where multiple evacuation centres are required Red Cross may be

requested to take on the centre coordinator role as required reports to evacuation centre coordinator Team Leader to register Red Cross workers take enquiries about missing persons on NRIS enquiry forms Team Leader to liaise with other organisations as and when

required. register all evacuees at the centre on NRIS registration forms provide completed NRIS forms to Police and reports to or

evacuation centre coordinator report any requirements to Red Cross operations or evacuation

centre coordinator as appropriate once primary registration role has been completed assist other

organisations in providing personal support to evacuees if invited to do so by evacuation centre coordinator

Police liaise with evacuation centre coordinator provide law and order provide direction and assistance to Red Cross with registration

process missing persons investigations

Meals on Wheels liaise with evacuation centre coordinator provide assistance with catering to an evacuation centre if

requiredSalvation Army liaise with evacuation centre coordinator

Senior Officer to liaise with other organisations reporting requirements for resources to their Senior Officer

through the evacuation centre coordinator provide assistance with catering to an evacuation centre if

required provide personal support to evacuees and staff

St Vincent de Paul liaise with evacuation centre coordinator provide assistance and personal support to centre staff and

evacuees Senior member to liaise with other organisations report requirements to their Senior Officer through the evacuation

centre coordinator

OFFICER / ORGANISATION DUTIES, ROLES AND RESPONSIBILITIES

Lifeline liaise with evacuation centre coordinator Senior member to liaise with other organisations provision of psychological first aid provide personal support to people at the evacuation centre function as key members in the informal communication between

persons and assist them in understanding the situation reporting any requirements to their Senior Liaison Officer through

the evacuation centre coordinatorQueensland Health- Counselling and Adult Mental Health

the Queensland Health Plan provides for this support and it is accessed through the DDC

InterpreterAboriginal/Islander liaison officer

liaise with evacuation centre coordinator provide help in communicating and liaising with certain sectors of

the community if required

Pet Owners service animal and pet owners, with the assistance if necessary of local veterinarians and centre staff, will be responsible for the oversight of pets and animals brought to the centre

Dept of Communities liaise with evacuation centre coordinator Senior member to liaise with other organisations gather information about the requirement for a community

recovery operation and any requirements for early activation of recovery

Queensland Health - Population Healthand Council Environmental Health

liaise with centre coordinator ensure hygiene standards are kept at a safe standard provide health advice and assistance ensure provision made cleaning of showers / toilets where

required ensure satisfactory process is in place for clearing of refuse

generated by centre

4.10 Evacuation centre layout considerationsLayout:The evacuation centre would normally contain the following elements and be staffed by the relevant service groups: reception area for arrivals

registration space staffed by Red Cross and Police

information board updated by staff with assistance from Media Liaison

first aid post / medicine storage area counselling room

quiet / withdrawal area area for children (supervised)

administration area sleeping area (if needed)

accessibility for wheelchairs / hospital beds parking, large enough for easy access by

bus privacy – screens, other rooms

catering / dining area secure room – for locking away and

protection of valuables pets – liaise with vet, may need alternate

off-site space toilet and shower facilities

entertainment-TV / DVD, newspapers, magazines

furniture requirements heating / cooling

alternate power supply, eg generator may be sourced via LDCC

Staffing the evacuation centre:Staffing considerations: on the information available, assess the

number of workers required number of Council support staff required

administrative support staff (Council) catering – Salvation Army / Council / Meals

on Wheels registration- Red Cross

accommodation –for overnight stay by evacuees at commercial accommodation

blankets / mattresses / clothing / personal kits – St Vincent de Paul

first aid – St.John Ambulance counselling – Queensland Health / Lifeline

child care – Centre staff may need to request assistance

Centrelink – emergency financial assistance volunteering officer – registration officer to

register and redirect spontaneous volunteers

rosters are required for all staff and volunteers. It is the responsibility of the participating agency to roster their personnel

medical – Qld Health through SCDDMG

Identification:

name badges for all staff and volunteers all staff and volunteers to wear their

agency’s identifying clothing such as high visibility vests and tabards

magnetic signs to indicate authorised motor vehicles

Council logos to identify centre being run by Council

Communications:

assess communication requirements at a centre

quality of mobile phone coverage phone landlines

laptops; email and internet two – way radios – may be

available from Council / SES

4.11 Evacuation centre set up kit inventory

Large labelled plastic boxes with kit contents detailed below, one box located at council venues:

1. Blue Tak and masking tape (2packs and 4 rolls respectably)

2. butchers paper for signs (10 large sheets)

3. copy of current Noosa Local Disaster Management Plan (x1)

4. disposable name badges / stickers (x15)

5. exercise books (x10)

6. log books for detailing incoming and outgoing calls (x1)

7. magnetic signs with Council logo for cars etc. (x2)

8. note pads (x5)

9. NRIS registration and enquiry forms for evacuees (from Red Cross)

10. registration forms for volunteers

11. roster sheets for staff and volunteers (enough for 15 staff)

12.safety vests (x10)

13.sheet detailing Centre staff tasks (x1 laminated)

14.situation report forms

15.stationary (marker pens and biros)

16. table numbers

17. torches (x2)

18.clipboards

19.vests (x2) for Centre Coordinator and administration assistant

4.12 Evacuation centre formsFollowing is an example of the National Registration Information System (NRIS) form for registration of evacuees. The Australian Red Cross hold these forms.

Following is an example of the National Registration Information System (NRIS) National Inquiry Form for evacuees / persons being sought. The Australian Red Cross hold these forms.

Evacuation / Temporary Relocation CentreVolunteer Registration for Relocation Centre or Evacuation Centre Helper

Volunteer’s Position: ____________________________________________________

Centre Name: __________________ Start Time: __________________ Date: / /

Appointed by: _______________________in capacity as: _______________________

You will report for duty to and work under the direction of: _______________________

Special duties or responsibilities: __________________________________________

_____________________________________________________________________

Volunteers Details:

Name: ______________________________________ Age_____________ Sex M / F

Home Address: ________________________________________________________

Home Phone: ________________________ Work Phone: ______________________

Mobile Phone: ___________________ Email: ________________________________

Occupation:________________________________________ Vehicle Available: Y / N

Special Experience or Skills: ______________________________________________

I hereby agree to carry out those duties assigned to me and to take instructions from the Centre Manager or other Centre officials as required.

Version control:

Version Reason/ Trigger Change (Y/N) Endorsed/ Reviewed by Date

1.0 Annual review Y LDMG, 26/11/15. Reviewed by Ash Saward, Alison Hamblin 02/11/15

Evacuation / Temporary Relocation Centre Volunteer AuthorisationFor Relocation Centre or Evacuation Centre Helper

Volunteer name: _________________________________________________________

Volunteer Position: _______________________________________________________

Centre Name: __________________ Start Time: _____________________ Date: / /

Appointed by: _______________________________ in capacity as: _________________

You will report for duty to and work under the direction of: __________________________

Special duties or responsibilities: _____________________________________________

________________________________________________________________________

Conditions of Position:

You will work under the direction of your manager who is a trained volunteer operating under the authority of Noosa Council. As a volunteer worker you have need to agree to the following conditions.

You must:

Sign in and sign out at Centre Management including the time, date and your name Follow all directions given by the Centre Management. Inform the Centre Management if you leave your position or are required elsewhere. Wear identification as a volunteer helper at all times when acting in that capacity. Act with care, compassion and in the best interests of others when carrying out your

duties. Immediately report any serious incidents to the Centre Manager e.g.; injury, violence or

theft. Beware of hygiene and maintain good cleanliness. Work for a maximum of 12 hours in one shift and sleep or rest before returning to

duties.