363cio no SAP com EMC BPM.ppt) · Recebimento de Notas Fiscais Documentum Platform Inicio Inicio...

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Automação de Processos de Negócio no SAP com EMC BPM

Pietro [email protected]


Key Client Challenges & Priorities

In light of the economic downturn, what do you believe are your organisation’s

priorities in terms of improving agility?Select up to three.(% respondents)

Creating cross-functional teams

Increasing overall employee productivity

Scenario planning and preparing for market changes

Encouraging (and extending) collaboration across the business and beyond

Improving knowledge management and information sharing processes

Improving process efficiency (eg. change management, outsourcing, automation and standardisation)


How People Still Looking BPM ?

?

Integrar com SAP

Capturar Nota Fiscal

Verificar Status SAP


Business Applications

SOA

Changing Landscape

Federated SearchStore/Archive

Output ManagementDocument Management

WorkflowRetrieve

Information Rights MngtDigital Asset MngtWeb Content Mngt

e-FormsImaging

Document CaptureCollaboration

Records/Retention

Process OrchestrationApplication Integration

OptimizationAnalyticsModeling

Business Activity Monitoring

BPARules

e-FormsDevelopment ToolsState Management

CollaborationApplication FrameworksContent/Document Mgmt

ECM BPM

TCM� A category of applications requiring the unification of process, content, compliance, and customer communications

� Offering from EMC—a “solutions framework” and set of solutions that enable the rapid deployment of business processes to maximize service, efficiency, and agility

TCM� A category of applications requiring the unification of process, content, compliance, and customer communications

� Offering from EMC—a “solutions framework” and set of solutions that enable the rapid deployment of business processes to maximize service, efficiency, and agility

Transactional Content Management

“Cross-functional, end-to-end processes are the ones that matter most to the bottom line: to overall efficiency, customer satisfaction, compliance, and responsiveness”

— Bruce Silver & Associates

Transactional Content Management

“Cross-functional, end-to-end processes are the ones that matter most to the bottom line: to overall efficiency, customer satisfaction, compliance, and responsiveness”

— Bruce Silver & Associates

TCMTCMLending

Case Mgmt

Customer Service

Licensing/Permitting

New Account Opening

Claims/Policy Mgmt

Patient Admissions

Tax/Revenue Proc

Wealth Mgmt

AP/AR


Transactional Content Management from EMC

Inp

ut

Co

nte

nt

Co

mp

lian

ce

Ou

tpu

t

Documentsand Faxes

Formsand e-mails

DataFederated

Repository

DocumentManagement

Reports

Applications

DynamicCommunications

Records

Security

Information Lifecycle and Storage

Process

Search

Applications

EMC Documentum Platform


Transactional Content Management: Process

Inp

ut

Co

nte

nt

Co

mp

lian

ce

Ou

tpu

t

Documents& Faxes

Forms& emails

DataFederated

Repository

DocumentManagement

Reports

Applications

DynamicCommunications

Records

Security

Information Lifecycle & Storage

Search

Process

� Business process management (BPM) is a technology-based approach for understanding, automating, and optimizing your processes…

– Understand: Complete view of processes across the organization

– Automate: Execute and automate processes in a production environment

– Optimize: Continuous process performance improvement

� Technologies – Business process analysis

– Process execution

– Business activity monitoring

– Systems-based integration

– Forms management

Understand, automate,and optimize

ANALYZE

DEPLOY

EXECUTE

MONITOR Optimize


Process Discovery and Analysis

� Process discovery and modeling

� Analyze and simulate processes before putting them into production

� Collaborative design

� Organizational and operational views

� Generate process blueprints

Process Swim-Lane Diagram

Analyze

Simulation Results Enterprise Blueprints

ANALYZE

DEPLOY

EXECUTE

MONITOR Optimize


Process Automation and Deployment

� Intuitive graphical process modeling

� Agile change management

� Enhanced queue management and task assignments

� Easily integrate with business applications

� Rapid application development and deployment

ANALYZE

DEPLOY

EXECUTE

MONITOR Optimize

Deploy

Process Modeling Rapid User Interface Design


Process Execution Overview

� Process orchestration

� Human interaction and collaboration

� SOA-based integration, adapters

� Imaging capture

� Document management

ANALYZE

DEPLOY

EXECUTE

MONITOR Optimize

Content Management eForm / Task Screen(Human Workflow)

Image Management

Execute


Identify Issues Before They Become Problems

� Track processes as they occur in real time

� View Key Performance Indicators (KPIs) at overall process and individual work level

� Continuously make process improvements

ANALYZE

DEPLOY

EXECUTE

MONITOR Optimize

Monitor


Conectar o Documentum

Consultar objetosrelacionados

Consultar SAP

Conectar SAP

Replicar SAP

ReplicarDocumentum

Process Services for SAP

� Interações com SAP podem ser modeladas e iniciadas a partir de qualquer ponto em um processo de negócios do Documentum

� As informações podem ser facilmente compartilhadas entre Documentum e SAP

– Conecte objetos de um sistema com outro

– Replique informações entre sistemas

� O Documentum pode acionar atividades de fluxo de trabalho em SAP

� Exemplos de caso de uso:– Aplicativos centrados em processos, como processamento de faturas

– Aplicativos centrados em documentos, como gerenciamento de alterações de engenharia

Modelos predefinidos de atividade conectando processos via Documentum e SAP


Documentum + SAP Sample

� Recebimento de Notas Fiscais

Documentum

Platform

Inicio

Inicio Classifica

Notas

Informa

Recebimento

Define

Agrupamento

De Notas

Aprova

Pagamento

Inicia Processo de

Pagto SAP

Informa

Pagamento

Fim

Fim

SAP Users

Documentum

Users


Integrated with SAP HR


Integrated with SAP Purshasing


EMC / SAP Access to SAP Generated Reporting


EMC / SAP Access to SAP Generated Documents


Adding Value to Business

� Integrating Documentum with SAP– Document Integration / Archiving

– Business Process Integration

– Document Management Portalets

– SOA Integration

� Industry Applications– Financial services

� Claims processing

� Credit Dispute

� Mortgage processing

– Media & entertainment

� News production and publishing

– AEC

� Project management

� Engineering change request

� SOP management

– Manufacturing� New product development

� Localization

� Bill-of-materials management

– Government� Paper-elimination

� Submission processes

� Application approval processes

� Horizontal Applications– AP processing

– Correspondence management

– Contract management


Main Documentum Modules

� Documentum Archive Services for SAP– Enable scalable, secure archiving services for complex SAP IT infrastructures with support for

high-capacity scenarios.

� Documentum Archive Services for SAP ILM– Use scalable, secure archiving for all your SAP information along with retention management

capabilities.

� Documentum Content Services for SAP– Manage important business content within the context of SAP application objects like transactions,

records, and workflows.

� Documentum Content Services for SAP CRM– Streamline CRM marketing, sales, delivery, and support processes for SAP.

� Documentum Content Services for SAP Portal iViews– Create, link, access, and manage EMC Documentum content within the context of SAP business

objects.

� Documentum Content Services for SAP Portal Repository Manager– Enable better content browsing by accessing EMC Documentum content and library services from

various SAP portal views.

� Documentum Process Services for SAP– Create complex SAP content management applications for both SAP and non-SAP end users.


Who Is Using ?


Evolution to Accelerated Application Composition

Business ProcessManagement

Transactional ContentManagement

Documentum xCelerated Composition Platform (xCP)


Documentum xCPDocumentum xCP

Speed to Value: xCelerated Composition Platform (xCP)

Case-based Solution ExamplesCase-based Solution Examples

Customer CareCustomer CareGrants Management

Grants Management

Contracts Management

Contracts Management

New Account Opening

New Account Opening

Virtual Patient Records

Virtual Patient RecordsUnemploymentUnemployment Accounts

PayableAccounts Payable

Claims Management

Claims Management

Configurable User Interface

RichIntegration Capabilities

Model-driven Configuration

Process & Content

Unification

Business Process ManagementBusiness Process Management

ComplianceCompliance Monitoring & ReportingMonitoring & Reporting

Customer CommunicationsCustomer CommunicationsIntelligent CaptureIntelligent Capture

Content Management & Repository ServicesContent Management & Repository Services

CollaborationCollaboration

ConfigurableDashboards

Role-based Applications

Reference Application

Case ManagementCase Management

Best

Practices

363cio no SAP com EMC BPM.ppt) · Recebimento de Notas Fiscais Documentum Platform Inicio Inicio...

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