36178894 UFone Presentation HRM Final

7/29/2019 36178894 UFone Presentation HRM Final

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HUMAN RESOURCEMANAGEMENT

Presented by:

Mohammed Faizan Qureshi ID: FA09-MM-0053

Furqanuddin ID: FA09-MM-0034Sajjad Ahmed ID: FA09-MM-0087

Haris Owais ID: FA09-MM-0058

Submitted to:Miss Uzma Khan


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Ufone Head Office Islamabad


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History of Ufone

Pakistan Telecom Mobile Limited (PTML) is a whollyowned subsidiary of Pakistan Telecommunication

Corporation Limited (PTCL) that started its

operations in January 2001 under the brand name

Ufone.

As a result of PTCLs privatization, Ufone became a

part of the Emirates Telecommunication CorporationGroup (Etisalat) in 2006.


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Ufone has network coverage in 10,000 locations andacross all major highways of Pakistan.

Ufone currently caters for International Roaming to

more than 260 live operators in more than 150countries.

Ufone also offers Pakistans largest GPRS &

blackberry Roaming coverage available with morethan 150 Live Operators across 105 countries.


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More recently, Ufone has become a focused andintensive leader in VAS, constantly introducinginnovative services, which have been the first oftheir kind in the Pakistani cellular industry.

As the world of telecommunications advances,Ufone promises its customers to stay ahead,developing and evolving, to go beyond their

expectations, because at Ufone, its all about U.


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Mission Statement of a Company

To become the best cellular communication

option available in the country for

U


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Vision Statement of Ufone

Ufone provides superior Service Quality to its customers.We believe in creating superior values for our customers

and meeting their expectations, by listening to theirqueries and understanding their needs, constantlyproviding efficient customer service and optimizedsolution with multiple communication modes and wellorganized feedback.

We Commit Its all about U


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Structure of the Ufone

Board Of Directors

CEO

Project Director

Marketing

&

SalesFinanceInformation

System

Customer

CareEngineering

QualityAssurance

Business

Unit

Khi/Lhr/Fsd

HR&

Admin


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Departmentalization

Ufone has the best integration of eight departments Finance

Engineering

HR & Admin

Marketing & Sales

Customer support

IT

Information system

Quality Assurance

HR hires the best people to

work and adjust them into

different departments according

to their specialization. HR

conducting its best practices to

recruit, train and motivate their

employees.


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Human Resource Assessment

at Ufone

Qualified professionals from outside have been

hired/are in the process of being hired, primarilyto adopt customer-oriented approach with a view

to strengthening customers' loyalty as well as to

increase market share.


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Human Resource Department at

Ufone

HRDepartment

Training

&

Development

OutsourceOperationHR

Operations


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Who reports to whom

SeniorManagerHR

HRManager

Assistant Manager HR

HRExecutive

SeniorHRExecutive


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Recruitment at Ufone

Before recruiting a new employee, management

checks whether there is a need to hire a new

employee for that particular job or whether it can be

incorporated into an existing employees job.

Recruitment in Ufone may be of internal or external

nature.


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Internal Recruitment

In the case of internal recruitment people from

within the organization are promoted to fill the

vacant vacancy. The HR department and the relevant

department in which the vacancy exists, analyze

whether there an employee within the organization

exists, who most appropriately meets the

requirements of the particular vacancy


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External Recruitment

If the organization feels that none of their currentemployees can fill out the new vacancy then they

hire from external sources. In this case the human

resource management considers other departments

in the organization that might be interested in theappointment in order to make it a joint effort. They

talk to relevant supervisors and especially to the

people the new person will work with. A set of

expert panelists is then selected from each relevantdepartment to interview applicants


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Direct Applicants

Ufone maintains a data base system i.e. HRMS

(Human resource management system) for its

internal employees as well as the employees which

they will recruit in near future. In some case certain

some people just drop their CVs at the head office.

And whenever there is an opening or a vacancy

occurs, the organization may call them for an

interview.


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Referrals

By advertising a post internally Ufone gains an

added benefit, which is; the current

employees may pass the information on toany interested friends and relations. Word of

mouth is also a valuable recruitment method

for them and they draw on all appropriate

contacts they have


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Advertisements

The HR management has hired the services of

Interflow, an advertising agency, to propagate

their service and company for them. They arealso using the services of a web designer,

Eveready media, to post the advertisement of

the company on the Internet.


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Private Employment Agency

The private Recruiting agencies collect

information from unemployed as well as

employed people about their skills andexperiences. These agencies attempt to find

some one suitable using its computerized

inventory database of suitable individuals. These

agencies charge Ufone for the referrals.


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ThroughVendors(Outsourcing)

Ufone also do outsourcing for the purpose of

recruitment they hire firm, which will provide

employee Ufone to work in the organization, butthe employee will remain employee of that firm

not Ufone, and this is the most common method

followed by most of organization these days.

Lower management at Ufone is comes throughoutsourcing.


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Electronic Recruiting

Ufone is make full fledge use of this new technology,and it uses its own web page to advertise for new job

openings.

Another aspect of the electronic recruiting is thatindividuals dont have to physically go to the head

office to drop their CVs. They now can simply use

the e-CV format provided by Ufone on its home

page. The e-CV is then transferred to the relevantdatabase or the HR department.


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Recruitment Procedure

They look out for the following when reading anapplication:

How well-matched is the candidate to the

requirements

Any unexplained employment gaps

The quality of presentation

How tailored the reply is to the particular job and

Ufone as an organization.


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Replying To Candidates

The candidates that do not match the job are

contacted as quickly as possible and dealt with

courteously since the HR management believes in

the philosophy that these people, and theirrelatives and friends, may be future customers or

acquaintances of potential, future applicants.

Those that match the job are called over to

undertake an on-line evaluation test.


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Scheduling Interview

The candidates that pass the on-line evaluation testare then called for interviews. A date and a time arearranged and the candidate appears for theinterview. The questions of this interview are

designed especially for gauging the personality andability of the candidate.


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Screening Process

The results are screened by a set of panelists in order

to minimize chances of error in selecting thecandidates. The HR management sometimes keeps a

small number of candidates in reserve.


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Responsibilities of Ufone HR

Department

Employment & recruiting

Transfer, Promotion

Training and Development

Compensation Administration

Health and Safety

Employee relations


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Benefits and Services Organization Planning

Organization Development

Human Resource Planning

Equal Employment Opportunity

Personnel Information Systems

Personnel and Behavioral Research


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Problems

Lack to follow due process policy. Due tothis they are losing their ace employees.

Due to lack of proper advertisement they

are unable to grab the best employees fortheir organization.

They are not following the lead the

market pay strategies due to which they

are suffering from high turnovers


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Thank U for your time

36178894 UFone Presentation HRM Final

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