Ufone Final
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Transcript of Ufone Final
HUMAN RESOURCE MANAGMENT
Presented to:Prof. Shakoor Rizvi
Presented by:
Group # 7
GROUP MEMBERS
MADIHA IRUML1S07BBAM2075
SOFIA IZHARL1S07BBAM2052
ANAM ASLAML1S07BBAM0124
MARIUM HASANL1S07BBAM0051
LAYOUT
• COMPANY• INTRODUCTION TO HRM• RECRUITMENT & PLACEMENT• TRAINING & DEVELOPMENT• COMPENSATION• EMPLOYEE RELATION• CONCLUSION• RECOMMENDATIONS
COMPANY PROFILE
• It was fully owned subsidiary of PTCL• Commenced operations in January
2001• 26% shares Emirates
Telecommunication Corporation (Etisalat).
• The registered name is PTML, Ufone is the brand name of the service.
MISSION STATEMENT
“To be the best cellular option for
U”
VISION STATEMENT
“To be the quality cellular service provider of choice using sound
business practices while enhancing the quality of life of the community and providing a
strong return for our stakeholder”
ENVIRONMENT
• CULTURE• VALUES
» Teamwork» Integrity Mutual Respect» Creativity» Empowerment
• PEOPLE
UFONE GROWTH- OUR CUSTOMERS
CELLULAR MARKET SHARE
NETWORK- COVERAGE
NWFP
UPPER PUNJAB
LOWER PUNJAB
SINDH & BALOCHISTAN
1254
657
962
1455
4328TOTAL
UFONE’S OBJECTIVES
• To provide Affordable services• Network throughout Pakistan• Best Coverage• Advanced service
HIERARCHY
DEPARTMENTALIZATION
• Marketing Department• Finance Department• Human Resource Department• Customer Care Department• Information System Department• Engineering Department• Administration Department• Auditing Department
INTRODUCTION TO HRM
HRM at Ufone
Currently there are over 1500 employees working in Ufone nationwide.
Ufone believes that
"Their people are their greatest asset”
Ufone focuses on HR Development & its HR team ensures
• Collaborative and mutually supportive work environment
• Performance Management and Reward Systems
• Recruitment & Selection policy• Training & Development of
employees• Compensation & Benefit plan
STRATEGIC PLANNING
SWOT ANALYSIS
THREATS
STRENGTHS
OPPORTUNITIES
WEAKNESSES
RECRUITMENT & PLACEMENT
JOB ANALYSIS
• Job description • Job specification • Requirements, duties,
responsibilities, education, skills etc• Job Analysis form
JOB ANALYSIS
Methods used to conduct job analysis:1. Interviews
» Individual interview» Panel interview
2.Direct Observations
JOB ANALYSIS
JOB DESCRIPTION
Ufone job descriptions mainly includes:-• Job title• Duties to be performed• Distinguishing characteristics of the job• Authorities and responsibilities of
jobholder required etc.
RECRUITMENT AT UFONE
Recruitment is done in Ufone include both:
• Internal Recruitment • External Recruitment
RECRUITMENT AT UFONE
INTERNAL RECRUITMENT
• Promotion• Job posting for any vacant position• Rehiring
RECRUITMENT AT UFONE
EXTERNAL RECRUITMENT
• Employment agencies• Referrals• Advertising via Internet (careers @
Ufone)• Internship• College recruiting
RECRUITMENT AT UFONE
Apply Online
SELECTION
Ufone take into consideration the following factors during selection process:
• Education• Experience (related to work)• Performance in the previous work• Domain knowledge• Abilities
SELECTION PROCESS
1. Screening2. Employment Test 3. Employment Interview4. Job Offer5. Medical Test6. Reference checks
INTERVIEW
At Ufone managers use all three types of
interview in the work setting:
• Appraisal interview• Selection interview• Exit interview
SELECTION INTERVIEW• Selection interviews on the basis of content:
»Situational interview»Job related interview
• Selection interviews on the basis of administration:
»Personal or Individual interview»Unstructured sequential interview»Panel interview
TRAINING & DEVELOPMENT
TRAINING & DEVELOPMENTORIENTATION OF EMPLOYEE:At Ufone orientation plan covers the following points:
• Visits to different department of the company
• Company’s Policies, Rules and Regulations
TRAINING & DEVELOPMENT
TRAINING METHODS
Two types of trainings are conducted at Ufone:
• On-the-job Training»Coaching and understudy
• Off-the-job Training
PERFORMANCE APPRAISALAppraisal Method:
“Management by Objective (MBO)”
Ufone philosophy Impact is no longer about
counting heads;it’s about making each “Head” count
PERFORMANCE APPRAISALFEEDBACK
“360-Degree” feedback is conducted. It not only contains opinion from the
immediate supervisor and subordinates but also from
customers and manufactures.
MANAGING CAREER• Career Development
»On the job training» Apprenticeship
• Promotion»Competence rule»Vertical
• Transfers»Roots»Performance »Bigtown-smalltown
COMPENSATION
STRATEGIC PAY PLANS
Direct financial payments
•Salaries•Incentives•Commissions•Bonuses•Rewards
STRATEGIC PAY PLANS
In-Direct payments
•Medical allowances/ hospitalization•Conveyance allowances•Vacations•Education allowances•Pension Plans
BENEFITS AND SERVICESEMPLOYEES MOTIVATION
Employees are motivated at Ufone by conducting events such as
• Annual employee day• Birthday celebration
BENEFITS AND SERVICESLeave Policy
Top level managers
Middle level managers
Annual leaves
30 days -
Medical leaves
- 10 days
Casual leaves
- 10 days
BENEFITS AND SERVICES
Flexible Benefits Program
•Cafeteria•Gym•TV lounge•Sports club•Exertion trip
BENEFITS AND SERVICES
Retirement Benefits
•Age of 55 – 58 years•Provident fund •Gratuity
EMPLOYEE RELATIONS
ETHICS,JUSTICE & FAIR TREATMENT
• Ethics and fair treatment at work:» Rules and regulations »Ethical behavior at work
• Ethics, fair treatment and justice:» Promotion and Transfer decisions» Justifications and reasons » Comparison of Performance and
Capabilities data » Encouragement and Motivation
ETHICS,JUSTICE & FAIR TREATMENT
ETHICS POLICIES AND CODES
• The organization culture»Friendly culture »Friendly environment »Sports club, gyms, recreational trips
etc.
• The Manager’s roles»Clarify expectations »Provide physical support»Organize rites and ceremonies
ETHICS,JUSTICE & FAIR TREATMENT
• Role of HR Management in fostering ethics and fair treatment
»Hire more ethical people »Complaints»Rewards
• Managing dismissals»Written warning» Dismissal
CONCLUSION
RECOMMENDATIONS
• Decentralized organization• Enterprise resource planning (ERP)• Job rotation• More and more Incentives• Proper orientation• Integrated Departmentalization• Overtime compensation