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PUB # 31-9046 03/00�MODEL SERIES:

TECHNICAL SERVICE GUIDE

GE Consumer Service Training

XL44TM Self-Cleaning Gas Convection Ranges

JGB910JGB920

IMPORTANT SAFETY NOTICEThe information in this service guide is intended for use by

individuals possessing adequate backgrounds of electrical,electronic, and mechanical experience. Any attempt to repair amajor appliance may result in personal injury and propertydamage. The manufacturer or seller cannot be responsible for theinterpretation of this information, nor can it assume any liability inconnection with its use.

WARNINGIf the information in this manual is not followed exactly, a fire or

explosion may result causing property damage, personal injury ordeath. If you smell gas:

- Do not try to light any appliance.- Do not touch any electrical switch; do not use any phone in

the building.- Immediately call the gas supplier from a neighbor’s phone.

Follow the gas supplier’s instructions.- If you cannot reach the gas supplier, call the fire department.

CAUTIONTo avoid personal injury, disconnect power before servicing this

product. If electrical power is required for diagnosis or testpurposes, disconnect the power immediately after performing thenecessary checks.

RECONNECT ALL GROUNDING DEVICESIf grounding wires, screws, straps, clips, nuts, or washers used

to complete a path to ground are removed for service, they mustbe returned to their original position and properly fastened.

GE Consumer Service TrainingTechnical Service Guide

Copyright © 2000

All rights reserved. This service guide may not be reproduced in whole or in partin any form without written permission from the General Electric Company.

!

– 1 –

Table of ContentsTable of Contents

Description of Range ....................................................................................... 2

Installation of the Range .................................................................................. 2

Cooktop Removal ............................................................................................. 4

Conversion to L.P. (Propane) Gas .................................................................. 5

Upper Control Panel Access ............................................................................ 7

Lower Control Panel Access ............................................................................ 9

Warming Zone .................................................................................................... 9

Convection Oven Fan ...................................................................................... 10

Warming Drawer ................................................................................................ 11

Special Features ............................................................................................... 12

Fault Code Memory Display . ........................................................................... 14

On-Board Diagnostic Tests ............................................................................. 16

Door Latch Mechanism .................................................................................... 18

Troubleshooting................................................................................................ 19

Schematics and Strip Circuits ......................................................................... 21

Wiring Diagram .................................................................................................. 25

Warranty Information ......................................................................................... 27

– 4 –

Cooktop Removal

1. Remove electrical power to the range. Turn off gas atthe main valve.

2. Lift off burner grates, caps, and burner heads.

3. Remove 8 screws holding burner bases to cooktop.

4. Lift bases and graphite seals off cooktop.

5. To release cooktop, disengage front clips (A) using aflat blade screwdriver.

6. Gently raise the top high enough for the prop rods tohold it upright.

NOTE: When the cooktop is raised, the gas jets andwarming zone unit are accessible for repair.

7. Remove 4 wires (B) connected to the warming zone.

8. Disengage the prop rods from the range side panel.Lift off the cooktop.

9. When reinstalling burner heads, make sure the nipplein the burner head is positioned toward the electrode.Rotate the burner head around the burner base untilit is level and securely seated.

Grate

Burner head

Burner cap

Electrode

Burner baseGEA00124

GEA00134

VenturiAssemblyGlass

Cooktop

BurnerBase

BurnerHead

BurnerCap

Fiber Gasket

Graphite Seal

GEA00123

BA

A

– 5 –

Gas Valve(Safety Valve)LP Orifice Spuds

Natural

LP

Pressure Regulator

SHUT OFF LEVEROven Only

Lever shown "CLOSED"Pull lever to "OPEN"

Convert Regulator - Regulator is located in the lower, left hand rear corner of the range as viewed from the front.Depending on the model, remove the storage drawer, broiler drawer or false panel to access the regulator. Some models with a broiler drawer will have a metal cover over the regulator that must be removed for conversion and reinstalled when conversion is complete.To Convert - Remove the large hex-nut which is located in the center of the regulator. Remove the plastic pin from the bottom side of the cap, turn the pin 180 degrees and snap the pin back into the cap. There are raised letters on the flat side of the plastic pin, "NAT" and "L.P.". In the "LP" position the end of the pin marked "NAT" should be snapped into the bottom of the hex-nut.Remove surfaced burners and replace all 4 top burner orifices spuds with the L.P. orifice spuds supplied with the range (refer to the Technical Data Sheet supplied with the product for proper L.P. spud location and orifice color identification).Using a 1/2" wrench, tighten the orifice hood(s) supplying gas to the oven burner(s) clockwise until snug.Open the air shutter on the oven burner(s) to the full open position and adjust as needed.Adjust the low flame (simmer) setting on the surface burners.

2

3

4

5

1

The top burner valves have low flame/simmer adjustment screws in the center of the control shafts. A flashlight may be required to locate the screw. A small thin blade screwdriver (approx. 3/32" blade width) is needed to engage the screw.

TO ADJUST THE LOW FLAME SETTING - at least two other burners must be lit. Light the burner being adjusted and turn the knob to "LOW". Remove the knob and insert the screwdriver into the shaft of the control valve. Turn the adjustment screw to obtain the desired flame size.

TEST FLAME STABILITY - by quickly turning the knob from "HI" to "LOW". If the flame goes out, increase the flame size and test again. Also, test flame stability by quickly opening and closing the oven door. If the flame is extinguished by the air current created by the door movement, increase the flame size.

LOW FLAME (SIMMER) ADJUSTMENTS

The top burner orifices can be removed by removing the burner cap and burner heads. Using a 7 millimeter (mm) or a 9/32" nut-driver carefully slide the driver down over the orifice and rotate counterclockwise to remove.

IMPORTANT NOTE: The orifices have a spring loaded retaining ring around the hex head to hold the orifice in the nut driver during installation and removal. A slight amount of force is required to push the nut driver down over the ring.

RetainingRing

Yellow Tip& Soot

OuterCone

Flame LiftsOff Burner

Inner ConePushed ThroughOuter Cone

IMPROPER FLAMEYellow Tips, Soot and/orFlame Lifting off Burner

TOP BURNER FLAME ADJUSTMENTSThe top burners do not have air shutters adjustments and use non-adjustable orifices. If the flame lifts off of the burner, or if you experience "Yellow Tip" flames and/or soot in the flames, be sure to check the following:

Gas pressure: 4" W.C.P. (natural) and 10" W.C.P. (L.P.)Inspect orifice to be sure it is drilled in the center and free of debris or burrs.Be sure the correct size orifice is in the proper locationMake sure the range was properly converted if on L.P.If the cause of sooting can not be found in the above checks, replace the orifice with one having a smaller diameter opening

Conversion to L.P. (Propane) Gas

5.

4.

3.

2.

1.

– 6 –

Air AdjustmentShutter

Loosen

Air AdjustmentShutter

Loosen

6 Open the bake and broil air shutter adjustments as far as possible and adjust later if necessary.

Beneath the bake and broil burner orifice hoods are LP orifice needles. To convert to L.P. tighten the orifice hoods against the orifice needle until the hoods are snug (2-2½ turns). DO NOT OVER TIGHTEN. Check the burners for proper flame adjustment. The burner flame should have approximately 1" blue cones. With most LP gas, small yellow tips at the end of outer cones are normal. flames should not lift off burner ports. If lifting is observed, gradually reduce the air shutter opening until flames are stabilized.

BAKE BURNERADJUSTMENTS

BROIL BURNERADJUSTMENTS

6.

– 7 –

Upper Control Panel Access

Remove Control Panel

1. Grasp the light panel cover at the rear, where it ishinged to the control panel. Lift upward at the rear,just far enough to insert a small, thin bladed screw-driver between the end cap and the fluorescent lightcover. Be sure to wrap the blade of the screwdriverwith tape to avoid scarring the plastic shield. Slidethe blade forward toward the front while lifting up thecover.

2. Remove screws (A) and (B) that secure the endcapsto the control console. Be careful when removing theendcap not to break the locating tab at the bottom ofthe endcap.

3. Loosen screw C 2 turns. This screw is just longenough that it will protrude into a slot in the sideframe, causing the panel to bind as you slide it downand forward. Loosening the screw a couple of turnswill back it off enough that it will no longer protrudeinto the side frame slot.

4. Grasp the face panel at the bottom front with onehand, while gently pushing down on the top of thecontrol panel with your other hand. Pull control paneldownward to release it from the vent deflector whileat the same time pulling the panel forward from thebottom.

Remove Capacitive Touchpad

1. Remove 2 screws at each end of the control panel.

2. Carefully separate the control panel from thetouchpad to avoid damaging the seal strips aboveand below the touchpad.

NOTE: On the circuit board behind the control panel is acircuit jumper that may fall off during disassembly. Whenreconnecting the jumper, be sure to position it on the leftand center pins. Incorrect assembly of the circuitjumper will result in ECP failure.

HINGED ONBACK SIDE

FLIP PANEL UP TO ACCESSFLOURESCENT LIGHT

LOOSEN THIS SCREW TORAISE CONTROL PANEL

BE SURE TAB ISIN SLOT WHENREINSTALLING

REMOVE 2 SCREWS TO REMOVE TOUCHPAD

A

BC

SIDEFRAME

VENT DEFLECTOR

Pull control panel down and forward to release it from the vent deflector

GEA00170

CircuitJumper

– 8 –

PUSH UP ONVENT LIP

LOWER PANELINTO PLACE

SPARK MODULEThe spark module is located behind the control panel, on the right side. You must remove the control panel to access the spark module.

REINSTALLING CONTROL PANELWhen reinstalling the control panel, push up on the vent lip with your fingers. At the same time pull forward on the control panel, making sure that the vent lip is TUCKED UNDER the control panel while lowering the panel into place. SPARK

MODULEBALLAST

TABS

TUCK VENT LIP UNDER CONTROLPANEL PRIOR TO LOWER PANEL

GEA00127

REINSTALLING CONTROL PANEL

When reinstalling the control panel, push upon the vent lip with your fingers. At the sametime, pull forward on the control panel,making sure that the vent lip is tucked underthe control panel while lowering the panelinto place.

SPARK MODULE

The spark module is located behind the control panel onthe right side. You must remove the control panel toaccess the spark module.

– 9 –

Warming Zone

The warming zone, located in the center of the glasscooktop, will keep hot, cooked food at serving tempera-ture.

Remove Warming Zone Unit

1. Remove electrical power to the range. Turn off gas atthe main valve.

2. Raise the cooktop.

3. Disconnect 4 wires from the front of the unit.

4. Remove screws from 3 metal holding brackets at the12, 36, and 60 positions marked on the unit.

5. Support the unit with one hand while easing back thebrackets with the other hand.

NOTE: To access the infinite switch for the warmingzone, remove the lower control panel.

Lower Control Panel Access

Remove Lower Control Panel

1. Remove electrical power to the range. Turn off gas atthe main valve.

2. Remove cooktop.

3. Remove all knobs by pulling them straight off thestems.

4. Remove 4 screws (A) beside rear burner knobs.

5. Remove 2 screws (B) on top of lower control panel.

6. Carefully pull panel over stems.

NOTE: When the lower control panel is removed, wiresfor the warming drawer, warming zone, and burnerignition are accessible for repair.

GEA00125

AB BAB B

GEA00338

Temperature LimiterHeatingElement

Collar

Flat MetalCrimped "Ribbon"Zig Zag Pattern

Support Tray forHeating Element

– 10 –

Convection Oven Fan

NOTE: The fan will not start until the preheat tem-perature is reached.

In a convection oven, a fan circulates hot air over, under,and around the food. This circulating hot air is evenlydistributed throughout the oven cavity. As a result, foodsare evenly cooked and browned—often in less time thanwith regular heat.

NOTE: During convection cooking, the convection fanwill stop when the oven door is opened but the heat willnot turn off.

Remove Convection Oven Fan

1. Remove 6 screws from the fan shield.

2. Remove the shield.

3. Remove the nut and pull the fan blades forward.

4. Remove 4 screws (A).

5. Pull the convection fan motor bracket forward.

6. Disconnect 3 wires to release fan motor.

GEA00169

GEA00122

A

A

A

A

– 11 –

Warming Drawer

The warming drawer will keep hot, cooked foods atserving temperature. The warming drawer cannot beused during a self-clean cycle. The ON signal light islocated above the control knob.

Remove Warming Drawer

1. Pull the drawer straight out until it stops.

2. Pull up on the left drawer tab while pushing down onthe right tab to release drawer stops.

3. Pull drawer straight out to remove.

NOTE: Electrical warming components are accessiblewhen the warming drawer is removed.

Replace Warming Drawer

1. Place the left drawer rail around the inner left railguide and slide and push it in slightly to hook it.

2. Place the right drawer rail around the inner right railguide and slide and push it in slightly to hook it.

3. Slide the drawer all the way in.

NOTE: To access the infinite switch for the warmingdrawer, remove the lower control panel.

Pull the left rail release up.

Push theright railrelease down.

GEA00165

Warming DrawerThermo DiscWarming DrawerThermo Disc

Warming DrawerHeating ElementWarming DrawerHeating Element

GEA00133

– 12 –

Special Features

– 13 –

– 14 –

Fault Code Memory Display

– 15 –

NOTE: Connections can be intermittent due to a corrosive buildup between theconnection to the terminals, or by being bent by the insertion of a probe, etc.

ERC FAILURE CODESFAILURE

CODEStuck key pad or transistorfailure. May mean relay isturned on.

If code cannot be cancelled, replacecontrol.

Look for welded relay contacts. (Heatingelements on in off mode).Look for high resistance in the sensorcircuit due to high contact resistance(poor terminal crimp, deformed terminals,loose connection inside sensor tube) orintermittent solder joint.Electrical noise interference in the sensorcircuit (Ham radio, cordless phone etc.).

Disconnect power to range.Disconnect sensor connector at control.Measure sensor resistance at controlconnector (take care not to damageterminals in block) - Should read1100 ohms at room ambient (approx. 72 F).

Measure each sensor lead from connector block to ground. If shorted, look for pinched or cut wire insensor circuit.Check connector terminals - Look for deformed or corrosion on terminals. Repair or replace.Check connector at sensor (remove sensor and carefully pull leads with connector into oven)If all above is ok replace control.

Problem with door lock circuit suchas pinched wires between controland door lock switches.

Check wiring and test operation of switches.Perform resistance check.

Replace control.Door motor safety switch transistorfailure

Loss of relay drive circuit Press Clear/Off and reprogram control.If -F5- code reappears, replace control.

Check sensor circuit.Check lock circuit.If all above check OK the F5 code can be a result of a momentary loss of power (DONOT REPLACE CONTROL AND LOCK.) Check lock circuit.

Could be result of contamination onterminals, pinched harness lead, or coldsolder joint on control.

Open sensor (circuit) (over 2700ohms) Shorted sensor (circuit)(under 950 ohms)

Control senses oven temperature above930 F with the door in the door locked mode.

the door circuit in the unlock mode.

Control senses oventemperature above 630 F with

Indicates that oven is overtemperature in one of the followingmodes within either a cooking orclean mode of operation.

-F2-Also see

fanthermalswitches

-F0--F1--F7-

-F3--F4-

-FC-

-FF-

-F5-

MEANING CORRECTION

GEA00339

– 16 –

On-Board Diagnostic Tests

1.

3.

2.

– 17 –

7.

4.

5.

6.

– 18 –

8.

– 19 –

Troubleshooting

– 20 –

Notes

– 21 –

FO

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G2

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C5

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C9

C4

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VV R

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C8

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WR

RW W

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W

RW

IND

ICA

TO

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P

J4J5

WD

NTBAKEBROIL

FAN HI

FAN LO

OVEN LIGHTN

INT

ER

FAC

E G

LAS

S T

OU

CH

11

1

1

18P

CB

ER

C II

I8

1

ELE

CT

RO

NIC

CO

NT

RO

L B

RD

.

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CH

SW

ITC

H

H2

H1

AT

75¡

F 1

091

– 5.

3 O

HM

S.

AT

865

¡ F

263

4 –

23.5

OH

MS

.

NC

UN

LOC

KE

D

LOC

KE

DN

O

PO

SIT

ION

1

181

OV

EN

SE

NS

OR

NO

CO

M

CO

MS

WIT

CH

NC

LAT

CH

ME

AT

PR

OB

EJA

CK

61

61

RE

LAY

BR

D.

SW

ITC

H O

PE

NS

AT

140

¡ F

SW

ITC

H C

LOS

ES

AT

120

¡ F

RF

SW

RR

SW

LF S

WLR

SW

K1

K2

NLW W

GR

EE

NG

GR

AY

YE

LLO

W

VIO

LET

SVY

RE

D

WH

ITE

CO

LOR

R W

SY

MB

OL

OR

AN

GE

O

BLU

EN

GEA00065

Schematics and Strip Circuits

– 22 –

RK SW

OVLT OVLP

ORD1 D3R WO

A1

L-1

R

A2

N

W

BB

STARTER

G FLUOR LT

240

WOSL

A1

L-1

R

A2

N

WE1 R

R W

PLUNGERSWITCHMOTORDOOR

MOTOR

A2

N

W

A1

L-1

R E1 R V

A1

L-1

R

A2

N

WD1

RIGHT IGNITER

RR

RF

RF SW RR SW

LEFT IGNITER

LR

LF

LF SW LR SW

SPARKMODULE

N

L

R R

W

W

W

W

W

V D2V

A2

N

W

E4

N

B1

BR B2 NW W W

A1

L-1

R E1 R

A2

N

W

E6

Y

C1

BA

BAKEGLOWBAR

BROILGLOWBAR

C2 N

CONTROLVALVE

CONTROLVALVE

W W W

ERC BOARDRelay Energized

ERC BOARDRelay Energized

ERC BOARDRelay Energized

ERC BOARDRelay Energized

A1

L-1

R E1 R

L-1

L-1

L-1

L-1

Oven Light CircuitShown withOven Light On

Fluorescent Light Circuit

Lock Motor Circuit

Igniter CircuitsShown with RFSwitch ON

Bake Circuit

Broil Circuit

C

0 VAC

0 VACin Off

0 VACin Off

0 VACin Off

Voltagein Off

RELAY CONTACT OPERATION TEST

COLOR SYMBOL

RED

WHITE

ORANGE

GREEN

YELLOW

VIOLET

BLUE

GRAY

GEA00167

R

W

O

G

Y

V

N

S

Bake

Broil

Latch

SurfaceLight

Relay

BA to N

BR to N

Door Motorto N

SL to N

Terminals Voltagein Mode

120 VACin Bake

120 VACin Broil

120 VAC

120 VAC

– 23 –

P

H1 H2 L2N

Warming Zone Circuit

Heating Element123 Watts

117.2 Ohms

Indicator Light

Hot Surface Lamp

Infinite SwitchInternal Heating

Resistor

Heating Element Thermal Switch

L1L

GEA00158

P

H1 H2 L2N

Warming Drawer Circuit

Heating Element450 Watts

32 Ohms

Indicator Light

Infinite SwitchInternal Heating

Resistor

Thermo Disc Switch(Switch opens at 140¡ F)(Switch closes at 120¡ F)

L1L

GEA00157

Warming Drawer Circuit

Warming Zone Circuit

140°120°

– 25 –

Wiring Diagram

ALL

LE

AD

S W

ITH

DE

SIG

NA

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N N

UM

BE

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OM

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A. 1

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BLU

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GR

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BLU

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GR

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:

SN SN SN SN

CO

LOR

WH

ITE

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LOR

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AAA

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WIR

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AM

W-2

105¡

C

W-1

105¡

C

105¡

CR

-2

R-1

105¡

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16

181

181

188

1

61

61

61

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18

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SWRF

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105¡

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W-2

105¡

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Y-1

105¡

C

N-3

105¡

C

N-3

105¡

C

W-4

105¡

C

N-7105¡C

W-1

220

0¡C

200¡

CY-

3

W-1

420

0¡C

W-8

200¡

C

W-9

200¡

C

150¡

CW

-6

S-2

150¡

C

W-1

615

0¡C

W-1

715

0¡C

150¡

CW

-10

150¡

C

150¡

C

150¡

C

200¡

C

Y-2

150¡

C

R-9125¡C

125¡C W-19W-18125¡C

125¡C S-3Y-5125¡CO-2125¡C

200¡

C

200¡

C

200¡ C Y-6

S-3125¡C

125¡C

125¡C W-18

W-19

125¡C R-9

125¡C O-2

125¡C Y-5

Y-7105¡CN-6

V-3105¡C

105¡C

R-12

R-10

O-4

W-22

W-20

105¡C

105¡C

105¡C

105¡C

105¡CO-3105¡C

R-11105¡C

O-4105¡C

W-22105¡CW-21105¡C

200¡

C

R-7

200¡

C

W-1

W-3

105¡

C10

5¡C

105¡

CW

-4

N-6105¡C

W-21105¡CW-20105¡C

J5J4

E

W-5

105¡

C

W-3

105¡

CW

-715

0¡C

S-1

105¡

C

N-1

1

W-1

115

0¡C

200¡C W-24

R-1

420

0¡C

K

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– 26 –

Notes

– 27 –

Warranty Information

All warranty service provided by our Factory Service Centers or an authorizedCustomer Care technician. For service, call 800-GE-CARES.

What GE Will Not Cover:• Service trips to your home to teach you

how to use the product.

• Improper installation.

• Failure of the product if it is abused,misused, or used for other than theintended purpose or used commer-cially.

• Damage to the glass cooktop causedby hardened spills of sugary materialsor melted plastic that are not cleanedaccording to the directions in theOwner’s Manual.

• Damage to the glass cooktop causedby use of cleaners other than the rec-ommended cleaning creams.

• Replacement of house fuses or reset-ting of circuit breakers.

• Damage to the product caused byaccident, fire, floods or acts of God.

• Incidental or consequential damage topersonal property caused by possibledefects with this applicance.

This warranty is extended to the original purchaser and any succeeding owner for productspurchased for home use within the USA. In Alaska, the warranty excludes the cost of shippingor service calls to your home.

Some states do not allow the exclusion or limitation of incidental or consequential damages.This warranty gives you specific legal rights, and you may also have other rights which varyfrom state to state. To know what your legal rights are, consult your local or state consumeraffairs office or your state’s Attorney General.

Warrantor: General Electric Company. Louisville, KY 40225

For The Period Of: GE Will Replace, At No Charge To You:

One Year From the date of the original purchase

Five Years From the date of the original purchase(on glass cooktopmodels only)

Any part of the range which fails due to a defect in materials or work-manship. During this full one-year warranty, GE will alsoprovide, free of charge, all labor and in-home service to replacethe defective part.

A replacement glass cooktop if it should crack due to thermal shock,discolor, or crack at the rubber seal between the glasscooktop and the porcelain edge. It will also be replaced if thepattern wears off or if the warming zone surface unit burns out.During this five-year warranty, you will be responsible for anylabor or in-home service.

– 28 –

Parts andAccessories800.626.2002

Whatever your question about any GE major appliance, GE Answer Center®information service is available to help. Your call—and your question—will be answeredpromptly and courteously. And you can call any time. GE Answer Center® service is open24 hours a day, 7 days a week.

A GE Consumer Service professional will provide expert repair service, scheduled at atime that’s convenient for you. Many GE Consumer Service company-operated locationsoffer you service today or tomorrow, or at your convenience (7:00 a.m. to 7:00 p.m.weekdays, 9:00 a.m. to 2:00 p.m. Saturdays). Our factory-trained technicians know yourappliance inside and out—so most repairs can be handled in just one visit.

GE AnswerCenter®800.626.2000

In-HomeRepairService800.444.1845

ServiceContracts800.626.2224

For Customerswith SpecialNeeds…800.626.2000

You can have the secure feeling that GE Consumer Service will still be there after yourwarranty expires. Purchase a GE contract while your warranty is still in effect and you’llreceive a substantial discount. With a multiple-year contract, you’re assured of futureservice at today’s prices.

Individuals qualified to service their own appliances can have parts or accessories sentdirectly to their home. The GE parts system provides access to over 47,000 parts…and allGE Genuine Renewal Parts are fully warranted. VISA, MasterCard and Discover cards areaccepted.

User maintenance instructions cover procedures intended to be performed by anyuser. Other servicing generally should be referred to qualified service personnel.Caution must be exercised, since improper servicing may cause unsafe operation.

GE offers, free of charge, a brochure to assist in planninga barrier-free kitchen for persons with limited mobility.Consumers with impaired hearing or speech who haveaccess to a TDD or a conventional teletypewriter may call800.TDD.GEAC (800.833.4322) to request informationor service.

ConsumerServices