301 Coca-Cola Amatil Case Study: Enabling an Internal ...
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Collaborative, Social, and Informal Learning: Where Do Learning Professionals Fit? November 18 & 19, 2015 301 Coca-Cola Amatil Case Study: Enabling an Internal Community of Practice Michelle Ockers, Coca-Cola Amatil
Transcript of 301 Coca-Cola Amatil Case Study: Enabling an Internal ...
Collaborative, Social, and Informal Learning: Where Do Learning Professionals Fit?
November 18 & 19, 2015
301
Coca-Cola Amatil Case Study:
Enabling an Internal Community of Practice
Michelle Ockers, Coca-Cola Amatil
Collaborative, Social, and Informal Learning: Where Do Learning Professionals Fit? — November 18 & 19, 2015
Session 301 – Coca-Cola Amatil Case Study: Enabling an Internal Community of Practice – Michelle Ockers, Coca-Cola Amatil
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Coca-Cola Amatil Case Study –Enabling an Internal Community of Practice
Michelle Ockers
National Technical Capability Manager
Supply Chain
@michelleockers #elguild
Business Context
Collaborative, Social, and Informal Learning: Where Do Learning Professionals Fit? — November 18 & 19, 2015
Session 301 – Coca-Cola Amatil Case Study: Enabling an Internal Community of Practice – Michelle Ockers, Coca-Cola Amatil
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Business Context
702010
4
Poll #1: To what
extent is 702010
used in your
organisation?
Collaborative, Social, and Informal Learning: Where Do Learning Professionals Fit? — November 18 & 19, 2015
Session 301 – Coca-Cola Amatil Case Study: Enabling an Internal Community of Practice – Michelle Ockers, Coca-Cola Amatil
Page 3
Our Capability Strategy
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Suggesting
Structuring
Role Modelling
Guided Learning
Communities
of Practice
Poll #2: Which of these steps have
you tried?
“What have you found effective and
why?” Type your answer in the chat
box.
Social – one step at a time
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Collaborative, Social, and Informal Learning: Where Do Learning Professionals Fit? — November 18 & 19, 2015
Session 301 – Coca-Cola Amatil Case Study: Enabling an Internal Community of Practice – Michelle Ockers, Coca-Cola Amatil
Page 4
The Business Need
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Image courtesy of theinstitute.ieee.org
Business
Continuity Risk
identified
In-depth systems
knowledge residing
with a few key users
Exacerbated by
recent
restructuring &
redundancies
Imminent retirement
of long serving
“elders”
“To what extent do similar challenges exist in your
organisation (or the organisations that you work with?)”
Type your answer in the chat box.
The Brief
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Collaborative, Social, and Informal Learning: Where Do Learning Professionals Fit? — November 18 & 19, 2015
Session 301 – Coca-Cola Amatil Case Study: Enabling an Internal Community of Practice – Michelle Ockers, Coca-Cola Amatil
Page 5
How Networks Create Value
9http://simonterry.tumblr.com/post/86840484474/working-out-loud-creates-value
Value Creation Stories
Connect
Share
Solve
Innovate
Program Strategy
1. Analyse
Performance Outcomes for Key /
Super User roles
Needs Analysis / Update of
PDP
2.Learn
Learning Activities
Capture Evidence in ePortfolios
3. AssessSkill
AssessmentsePortfolios
Manager / Super User Feedback
Collaborative, Social, and Informal Learning: Where Do Learning Professionals Fit? — November 18 & 19, 2015
Session 301 – Coca-Cola Amatil Case Study: Enabling an Internal Community of Practice – Michelle Ockers, Coca-Cola Amatil
Page 6
Communications
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Needs Analysis
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Step 1: Self-Rating
Step 2: Review meeting to
agree ratings & update
Performance Plan
Image courtesy of t2consult.com.au
Collaborative, Social, and Informal Learning: Where Do Learning Professionals Fit? — November 18 & 19, 2015
Session 301 – Coca-Cola Amatil Case Study: Enabling an Internal Community of Practice – Michelle Ockers, Coca-Cola Amatil
Page 7
Needs Analysis
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100%
72%75% 72%
45%
85%
61%
91%
63% 63%
100%
10%
100%
25%
44%
0
28%25% 28%
55%
15%
39%
9%
38% 38%
0%
90%
0%
75%
56%
0%
20%
40%
60%
80%
100%
120%
Capability by Transaction Category – Planning / Scheduling
Capable Not Capable
Development Activities
14Source: modernworkplacelearning.com
Collaborative, Social, and Informal Learning: Where Do Learning Professionals Fit? — November 18 & 19, 2015
Session 301 – Coca-Cola Amatil Case Study: Enabling an Internal Community of Practice – Michelle Ockers, Coca-Cola Amatil
Page 8
Work, Connect & Learn
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Weekly Pre-Webinar Activities
Weekly Post-Webinar Activities in Community Hub in SharePoint
Program Introduction
Learn How to Connect & Network
Learn How to Collaborate
Learn How to be a Self-Directed Learner
Learn How to Find, Create & Share Learning
Resources
Ongoing Community Development
Work Connect & Learn - Skills
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Using enterprise & open
source collaboration tools
Manage
your online
profile
Build
personal
networks
Use social
networking
behaviours
Participate
in a
community
Search for
information
& resources
Create &
curate
resources
Self-
directed
learning
Collaborative, Social, and Informal Learning: Where Do Learning Professionals Fit? — November 18 & 19, 2015
Session 301 – Coca-Cola Amatil Case Study: Enabling an Internal Community of Practice – Michelle Ockers, Coca-Cola Amatil
Page 9
Community & Collaboration Tools
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Poll #3: Which tools are used in your
organisation?
“What alternative / equivalent tools do
you use in your organisation / client
organisations?”
Type your answer in the chat box.
Community Hub
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“What would you provide on a Community of Practice hub
/ portal?”
Type your answer in the chat box.
Collaborative, Social, and Informal Learning: Where Do Learning Professionals Fit? — November 18 & 19, 2015
Session 301 – Coca-Cola Amatil Case Study: Enabling an Internal Community of Practice – Michelle Ockers, Coca-Cola Amatil
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Community Hub
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Discussion Forum
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Collaborative, Social, and Informal Learning: Where Do Learning Professionals Fit? — November 18 & 19, 2015
Session 301 – Coca-Cola Amatil Case Study: Enabling an Internal Community of Practice – Michelle Ockers, Coca-Cola Amatil
Page 11
Newsfeed
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Wiki (OneNote)
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Collaborative, Social, and Informal Learning: Where Do Learning Professionals Fit? — November 18 & 19, 2015
Session 301 – Coca-Cola Amatil Case Study: Enabling an Internal Community of Practice – Michelle Ockers, Coca-Cola Amatil
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ePortfolio (OneNote)
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User Generated Content
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“Are you actively promoting
and supporting user-generated
content?” Choose an icon.
“What have you done that works well to get users
generating content that is relevant and useful?”
Type your answer in the chat box.
Collaborative, Social, and Informal Learning: Where Do Learning Professionals Fit? — November 18 & 19, 2015
Session 301 – Coca-Cola Amatil Case Study: Enabling an Internal Community of Practice – Michelle Ockers, Coca-Cola Amatil
Page 13
Knowledge Bites
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Collaborative, Social, and Informal Learning: Where Do Learning Professionals Fit? — November 18 & 19, 2015
Session 301 – Coca-Cola Amatil Case Study: Enabling an Internal Community of Practice – Michelle Ockers, Coca-Cola Amatil
Page 14
Face to Face Activities
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Communities connect work teams
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Collaborative, Social, and Informal Learning: Where Do Learning Professionals Fit? — November 18 & 19, 2015
Session 301 – Coca-Cola Amatil Case Study: Enabling an Internal Community of Practice – Michelle Ockers, Coca-Cola Amatil
Page 15
Evaluation
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Community Member Feedback
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What our Community members are saying about
learning & working collaboratively
Collaborative, Social, and Informal Learning: Where Do Learning Professionals Fit? — November 18 & 19, 2015
Session 301 – Coca-Cola Amatil Case Study: Enabling an Internal Community of Practice – Michelle Ockers, Coca-Cola Amatil
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Industry Feedback
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27 November – awards announced
Connect with me
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@michelleockers
michelleockers
www.michelleockers.com
