1. success line

2. on the way1990Foundation of Zhermapol 1984 Warszawa, Poland C-Silicones for laboratory launched1981 1983ZetalaborFoundation Alginate launched PZ 88 1993ISO 9001 Certification 1982 C-Silicones for clinic launched Zetaflex Zetaplus 1988A-silicones (VPS)for clinic launchedElite we have chosen not to get bored and 3. 2001 to success Foundation of Zhermack Inc.New Jersey, USA1997 Foundation of Zhermack GmbH hlmhle, Germany 2002 Start up of SAP System Gypsums range for laboratory launched Elite Stone 1996 Disinfection range for clinic and laboratory launched 2008 Partnership with Dentsply 1994 Foundation of Zhermack Hi-Tech industrial division 2003 New Synthesis Plant 2007 Robotization Alginates plant2005New Corporate imagenever to be satisfied 4. 1981Zhermack this year Celebrates 30 Years of Innovation, Success, and Smiles experienced with you.The Zhermack story began back in 1981. Today, as then, Zhermack is dedicated to research and innovation in the dental sector,and in other fields too. If we have a worldwide reputation for advanced technology, and for top quality products and services,we owe that reputation to the lasting loyalty of our customers. By listening to our customers and respecting their needs, weare able to make progress in our own quest for excellence and quality.Today we are looking to the future with a clear objective in mind: to continue developing original new solutions for the dentalsector and industry. Thanks to our network of partners and professionals in Europe, America, Australia and Asia, Zhermack isconstantly expanding, permanently dedicated to research, and always ahead of the times.We have one purpose in mind: to add value to your work. 5. we believe our aim is to go beyond our aimVittorio Mora & Tiziano BusinCo-founders When we thought up the name of ZhermackThanks to our own self-belief, Zhermack today thirty years ago, we gave it eight letters because is a global leader in the supply of advanced eight is a lucky number in Chinese numerology. impression making materials and solutions for With your help, we have been building ourdentists and dental technicians. success, day-by-day, ever since. 6. for us, a product must be, first and foremost, a solution to one of your needsSilicones Division > 1982Produced since 1982, Zhermack silicones cover theneeds of dentists and dental technicians alike, andinclude the original C-Silicone Zetaplus and morerecent Elite HD+ and Hydrorise silicones for dentists,and the original Zetalabor and more recent EliteDouble duplication silicones for dental technicians.Dental Stone Division > 2002Zhermack has led the world in the production ofdental stones for many years. Our Elite range isuniversally acclaimed and includes best sellers like EliteRock, Elite Model and the latest addition, Elite Master. 7. divisionssince 1982Zhermack was the first dental supply company in the world to invest in its own synthesis plant. Thanks to this, we have been able to develop a high-tech industrialcomplex and look to new applications and markets, even outside the dental sector.Our strength today is based on our ability to control quality throughout the production chain, resulting in more efficient management and higher performance products.Our specialist know-how in dental technology enables us to develop integrated solutions, covered by our own trademarks and patents, to optimise the work of our end users.Alginates Division > 1983 Hi Tech Division > 1994Disinfectants Division > 1996Our production of alginates began as soon asCreated to diversify the business, our Hi-Tech Our Zeta Hygiene range of disinfectants,Zhermack was set up. From Hydrogum to Orthoprint, Division can rely on our extensive corporate introduced 4 years ago and produced in-and on to our new Hydrocolor 5, Zhermacks research know-how and on the strategic potential of our house according to the latest disinfection andhas always led to the development of ground-own synthesis plant to produce silicone rubberssterilisation standards, satisfies all the needs ofbreaking products. Zhermacks latest alginatesand alginates for use in areas outside dentistry,dentists and dental technicians.remain dimensionally stable for up to 5 days, greatly including otology, mould making, ceramics andfacilitating the work of end users. rapid prototyping.Synthesis Division > 2003 Resins Division > 2005 Technical Division > 2008Zhermack is one of the few companies in the Our R&D laboratories have reformulated Thanks to thirty years of experience anddental sector anywhere in the world to synthesize traditional resins for full and partial dentures.extensive expertise, Zhermack Technical canall its polymers and catalysts in-house. This ensures Our latest Prothyl EVO hot and cold resins offer supply dental technicians with top qualitycomplete quality control over all the phases in the extremely low residual monomer values, and comematerials and superbly functional and wellmanufacturing process.in attractive colours. designed equipment. 8. since 1993Zhermack is constantly striving to improve quality. We have always given the highest priority to quality and to the protection of the environment.Back in the 1980s we were among the first companies to obtained certification to Scandinavian standards, then the most stringent standards in the world forproducts destined to come into direct contact with humans.Ever since then, our progress has been marked by continuous dedication to the cause of sustainable development and other issues that nowadays are very much theorder of the day. Following certification to UNI EN ISO 9901 in 1993, and certification to American FDA standards in 1997, in 2001 Zhermack was awarded ISO 14001certification for its environmental management. Today, Zhermack stands out for its extensive use of recyclable materials and extremely low emissions.Last but not least, we see respect for our workforce and community as fundamental if we are to express out potential to the full.ISO 9001 > 1993FDA > 1997ISO 14001 > 2001 9. to safeguard our future, we need to protect the environment first: scientific research must take this direction 10. new technology is only innovative when it improves the quality of life 11. since 2002technologyInnovation is a never-ending quest based on continuous research, the application of new technology to production processes, and constant dialogue with customers.Research & DevelopmentSAPAutomated productionWe have become what we are today only To optimise management and ensureBecause Zhermack handles all production in-through constant investment, with special complete supply chain integration, Zhermackhouse, we can launch products that are fullyfocus on the strategic areas of research andhas implemented SAP as its Enterprisecontrolled and guaranteed. Our productionhuman resources. Today Zhermack employs Resource Planning software since 2002. SAP department contributes to this result byover 20 people, all expert chemists and materialtechnology has increased the flexibility and employing automated processes managed by ascientists, to develop new solutions andversatility of our production system, logisticsDCS (distributed control system) that monitors,improve existing products. The professional and finance, and enabled us to dedicate even records and adjusts production formulae anddevelopment of our people is ensured by more time to customer relations. operating sequences.continuous training and collaboration withprestigious university level research institutes. 12. a leadership recognised worldwideEver since Zhermack began, we have always looked outside Italy to discover and improve on what the international market had to offer.Listening to and understanding different requirements, demands an ability to interact with others; research must also be carried out in a completely open manner,and all suggestions and stimuli readily accepted. By exchanging competences, visions and research results, we have learned to communicate effectively on aninternational level. Our company has grown thanks mainly to the fidelity of customers all around the world. Absolute quality in products and services has alwaysbeen, and still is the glue that binds us and our customers together.Today Zhermack enjoys an international market comprising over 100 countries and over 100,000 professional end users. We have subsidiaries in Germany, the USAand Poland and representative offices in the UK, France, Spain, Russia and Turkey. Zhermack has focused above all on developing solid, lasting relationships withpartners and customers. This has enabled us all to grow together.Zhermack Italy > 1981Europe> 1983-84 Middle East Africa > 1986North America > 1988 South America> 1990 Poland> 1990East Europe > 1991 Australia & Asia > 1992 Germany > 1997United States > 2001 13. since 1981markets 14. To our way of thinking, Zhermack has succeeded particularly well in one area: that of building and maintaining lasting relations with our customers.This is extremely important for us, because it means that we really have helped our customers in their work.Zhermacks lasting partnerships are the result of effective customer relationship management and an efficient sales network that is always ready to follow andsupport our customers.Today Zhermack can count on the full co-operation of over 800 distributors, and can rely on convinced and unswerving customer loyalty. Our recent partnershipwith Dentsply is the result of our strategic decision to continue researching and learning. The aim is to increase our brands diffusion on different markets whilemaintaining the same quality and reliability that have always set us apart. 15. always at your side and ready to help 16. communicationA company will only grow if it can communicate. Zhermack has always understood this and has made communication central to its philosophy.Know and be known. Zhermack strives to be attentive, dynamic, and ready to help. We have moulded our identity so that others will want to know us.We are open and speak with honesty. At Zhermack we are determined that our work should always leave others smiling.Relate. Communicating means more than just talking. You also have to listen, understand what your interlocutor is saying, and give the answers they need.Zhermack has always maintained an open dialogue and a close relationship with all its customers. We are proud to have served them as they grew, and to havegrown and learned along with them. 17. we never stopped being creativeBase your ideas on a solid foundation. Having a bright idea is the first step towards change and improvement. But at Zhermack we want more than just brightideas. We want solid, lasting progress. We want to move forward together. That is why our progress is always designed to help others.Be creative. Satisfaction is more than a beautiful concept: it comes from people, from their passion and from their achievements. At Zhermack, we have turned thisunderstanding into a key strength, and have built our present and future success on people. For the last thirty years, our people have contributed their intelligence,passion and dedication to building our company. 18. futureAt Zhermack, progress has been a constant ever since we began work.An average increase in turnover of 15% a year, achieved through efficient organisation, has clearly demonstrated our ability to grow. Consolidated and lasting partnerships,constant progress in scientific research, and the development of products that meet real market needs, are the foundations on which our future will be built.Our determination to grow is equalled only by our determination to remain a stable and reliable partner. We are therefore continuing to develop our products andour organisation in the knowledge that we can rely on the unity of purpose of everybody who works for Zhermack, a unity that will continue to distinguish us wellinto the future. 19. a history based on clear identity, and on growth as a vocation 20. www.zhermack.com GPLCOMMUNICATION.COM