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1981 Foundation

1982C-Silicones for clinic launchedZetaflexZetaplus

1983Alginate launched

PZ 88

1984C-Silicones for laboratory launchedZetalabor

1988A-silicones (VPS)

for clinic launchedElite

1990Foundation of ZhermapolWarszawa, Poland

1993ISO 9001 Certification

“we have chosen not to get bored and never to be satisfied”

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1994Foundation of ZhermackHi-Tech industrial division

1996Disinfection range for clinicand laboratory launched

1997Foundation of Zhermack GmbH

Öhlmühle, Germany

2001Foundation of Zhermack Inc.

New Jersey, USA

2002Start up of SAP SystemGypsums range for laboratory launchedElite Stone

2003New Synthesis Plant

2005New Corporate image

2007RobotizationAlginates plant

2008Partnership with Dentsply

Zhermack this year Celebrates 30 Years of Innovation, Success, and Smiles experienced with you.

The Zhermack story began back in 1981. Today, as then, Zhermack is dedicated to research and innovation in the dental sector,

and in other fields too. If we have a worldwide reputation for advanced technology, and for top quality products and services,

we owe that reputation to the lasting loyalty of our customers. By listening to our customers and respecting their needs, we

are able to make progress in our own quest for excellence and quality.

Today we are looking to the future with a clear objective in mind: to continue developing original new solutions for the dental

sector and industry. Thanks to our network of partners and professionals in Europe, America, Australia and Asia, Zhermack is

constantly expanding, permanently dedicated to research, and always ahead of the times.

We have one purpose in mind: to add value to your work.

1981

When we thought up the name of Zhermack

thirty years ago, we gave it eight letters because

eight is a lucky number in Chinese numerology.

With your help, we have been building our

success, day-by-day, ever since.

Thanks to our own self-belief, Zhermack today

is a global leader in the supply of advanced

impression making materials and solutions for

dentists and dental technicians.

Vittorio Mora & Tiziano Busin Co-founders

we believe our aim is to go beyond our aim

for us, a product must be, first and foremost, a solution to one of your needs

Silicones Division > 1982Produced since 1982, Zhermack silicones cover the needs of dentists and dental technicians alike, and include the original C-Silicone Zetaplus and more recent Elite HD+ and Hydrorise silicones for dentists, and the original Zetalabor and more recent Elite Double duplication silicones for dental technicians.

Dental Stone Division > 2002Zhermack has led the world in the production of dental stones for many years. Our Elite range is universally acclaimed and includes best sellers like Elite Rock, Elite Model and the latest addition, Elite Master.

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Disinfectants Division > 1996Our Zeta Hygiene range of disinfectants, introduced 4 years ago and produced in-house according to the latest disinfection and sterilisation standards, satisfies all the needs of dentists and dental technicians.

Synthesis Division > 2003Zhermack is one of the few companies in the dental sector anywhere in the world to synthesize all its polymers and catalysts in-house. This ensures complete quality control over all the phases in the manufacturing process.

Resins Division > 2005Our R&D laboratories have reformulated traditional resins for full and partial dentures.Our latest Prothyl EVO hot and cold resins offer extremely low residual monomer values, and come in attractive colours.

Technical Division > 2008Thanks to thirty years of experience and extensive expertise, Zhermack Technical can supply dental technicians with top quality materials and superbly functional and well designed equipment.

Hi Tech Division > 1994Created to diversify the business, our Hi-Tech Division can rely on our extensive corporate know-how and on the strategic potential of our own synthesis plant to produce silicone rubbers and alginates for use in areas outside dentistry, including otology, mould making, ceramics and rapid prototyping.

Alginates Division > 1983Our production of alginates began as soon as Zhermack was set up. From Hydrogum to Orthoprint, and on to our new Hydrocolor 5, Zhermack’s research has always led to the development of ground-breaking products. Zhermack’s latest alginates remain dimensionally stable for up to 5 days, greatly facilitating the work of end users.

Zhermack was the first dental supply company in the world to invest in its own synthesis plant. Thanks to this, we have been able to develop a high-tech industrial

complex and look to new applications and markets, even outside the dental sector.

Our strength today is based on our ability to control quality throughout the production chain, resulting in more efficient management and higher performance products. Our specialist know-how in dental technology enables us to develop integrated solutions, covered by our own trademarks and patents, to optimise the work of our end users.

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Zhermack is constantly striving to improve quality. We have always given the highest priority to quality and to the protection of the environment.

Back in the 1980’s we were among the first companies to obtained certification to Scandinavian standards, then the most stringent standards in the world for

products destined to come into direct contact with humans.

Ever since then, our progress has been marked by continuous dedication to the cause of sustainable development and other issues that nowadays are very much the

order of the day. Following certification to UNI EN ISO 9901 in 1993, and certification to American FDA standards in 1997, in 2001 Zhermack was awarded ISO 14001

certification for its environmental management. Today, Zhermack stands out for its extensive use of recyclable materials and extremely low emissions.

Last but not least, we see respect for our workforce and community as fundamental if we are to express out potential to the full.

ISO 14001 > 2001

ISO 9001 > 1993

FDA > 1997

to safeguard our future, we need to protect the environment first: scientific research must take this direction

new technology is only innovative when it improves the quality of life

Research & Development

We have become what we are today only

through constant investment, with special

focus on the strategic areas of research and

human resources. Today Zhermack employs

over 20 people, all expert chemists and material

scientists, to develop new solutions and

improve existing products. The professional

development of our people is ensured by

continuous training and collaboration with

prestigious university level research institutes.

Automated production

Because Zhermack handles all production in-

house, we can launch products that are fully

controlled and guaranteed. Our production

department contributes to this result by

employing automated processes managed by a

DCS (distributed control system) that monitors,

records and adjusts production formulae and

operating sequences.

SAP

To optimise management and ensure

complete supply chain integration, Zhermack

has implemented SAP as its Enterprise

Resource Planning software since 2002. SAP

technology has increased the flexibility and

versatility of our production system, logistics

and finance, and enabled us to dedicate even

more time to customer relations.

Innovation is a never-ending quest based on continuous research, the application of new technology to production processes, and constant dialogue with customers.

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United States > 2001

East Europe > 1991 Germany > 1997Australia & Asia > 1992

Zhermack Italy > 1981 Middle East Africa > 1986Europe > 1983-84

North America > 1988 Poland > 1990South America > 1990

a leadership recognised worldwide

Ever since Zhermack began, we have always looked outside Italy to discover and improve on what the international market had to offer.

Listening to and understanding different requirements, demands an ability to interact with others; research must also be carried out in a completely open manner,

and all suggestions and stimuli readily accepted. By exchanging competences, visions and research results, we have learned to communicate effectively on an

international level. Our company has grown thanks mainly to the fidelity of customers all around the world. Absolute quality in products and services has always

been, and still is the glue that binds us and our customers together.

Today Zhermack enjoys an international market comprising over 100 countries and over 100,000 professional end users. We have subsidiaries in Germany, the USA

and Poland and representative offices in the UK, France, Spain, Russia and Turkey. Zhermack has focused above all on developing solid, lasting relationships with

partners and customers. This has enabled us all to grow together.

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To our way of thinking, Zhermack has succeeded particularly well in one area: that of building and maintaining lasting relations with our customers.

This is extremely important for us, because it means that we really have helped our customers in their work.

Zhermack’s lasting partnerships are the result of effective customer relationship management and an efficient sales network that is always ready to follow and

support our customers.

Today Zhermack can count on the full co-operation of over 800 distributors, and can rely on convinced and unswerving customer loyalty. Our recent partnership

with Dentsply is the result of our strategic decision to continue researching and learning. The aim is to increase our brand’s diffusion on different markets while

maintaining the same quality and reliability that have always set us apart.

always at your side and ready to help

communicationA company will only grow if it can communicate. Zhermack has always understood this and has made communication central to its philosophy.

Know and be known. Zhermack strives to be attentive, dynamic, and ready to help. We have moulded our identity so that others will want to know us.

We are open and speak with honesty. At Zhermack we are determined that our work should always leave others smiling.

Relate. Communicating means more than just talking. You also have to listen, understand what your interlocutor is saying, and give the answers they need.

Zhermack has always maintained an open dialogue and a close relationship with all its customers. We are proud to have served them as they grew, and to have

grown and learned along with them.

we never stopped being creative

Base your ideas on a solid foundation. Having a bright idea is the first step towards change and improvement. But at Zhermack we want more than just bright

ideas. We want solid, lasting progress. We want to move forward together. That is why our progress is always designed to help others.

Be creative. Satisfaction is more than a beautiful concept: it comes from people, from their passion and from their achievements. At Zhermack, we have turned this

understanding into a key strength, and have built our present and future success on people. For the last thirty years, our people have contributed their intelligence,

passion and dedication to building our company.

futureAt Zhermack, progress has been a constant ever since we began work.

An average increase in turnover of 15% a year, achieved through efficient organisation, has clearly demonstrated our ability to grow. Consolidated and lasting partnerships,

constant progress in scientific research, and the development of products that meet real market needs, are the foundations on which our future will be built.

Our determination to grow is equalled only by our determination to remain a stable and reliable partner. We are therefore continuing to develop our products and

our organisation in the knowledge that we can rely on the unity of purpose of everybody who works for Zhermack, a unity that will continue to distinguish us well

into the future.

a history based on clear identity, and on growth as a vocation

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www.zhermack.com