DELIVER PERSONALIZED INFORMATION TO EVERY SCREEN

2Ring DASHBOARDS & WALLBOARDS v4.2.1

2Ring ..Who are we? What do we do?

» Founded in 2001› EMEAR headquarters in Slovakia, EU› North American headquarters in Sacramento, CA

» Offering solutions worldwide via Cisco Resellers› Indirect Sales Strategy

» Cisco Preferred Solution Partner» Flexible & knowledgeable development / sales teams

› We listen to your feedback / incorporate features› Deliver custom-based integrations to your environment

2Ring Product Portfolio ..

Unified Communications Applications

Contact Center Applications / Services

Yes, there is an easy to use Free Trial ..2Ring DASHBOARDS & WALLBOARDS

» Request your free trial license here:› http://www.2Ring.com/DWtrial

» And get a hands-on-experience with:› 2Ring DW - CONFIGURATION Tool + WEB Client

› Demo running on MS Azure (Cloud), access it via your browser› Demo has a limited subset of KPIs / Grids

› 2Ring DW - DESKTOP Client› Install it on your Windows machine› Preconfigured to take data from our demo database on MS Azure

Business Case ..2Ring DASHBOARDS & WALLBOARDS

» Review all important KPIs at one glance» Stay on top of the day thanks to information from multiple

systems / data sources› Create special layout for your service desk (Ticketing System)› Provide agents with business related information (ERP)

» Utilize the support for CUSTOM calculations of any contact center parameter (KPI)

» Provide real-time information on contact center performance even to users who are outside of your Cisco contact center

Business Case ..2Ring DASHBOARDS & WALLBOARDS ..

» Stay informed no matter where you are (web-based layouts)» Support competition among agents

› Show stats for different skill-groups, sites,  ..

» Talk to the agents via a message ticker / scrolling text marquee› Text messages displayed

› on LCD screens› in Cisco Finesse (requires 2Ring GADGETS for Cisco Finesse)

Displays What You Need / Content Support ..2Ring DASHBOARDS & WALLBOARDS

» Divides screens into unlimited # of “live” frames› KPIs, Grids, Message Banners (Tickers, Marquees), ..

Flexible Layouts / KPIs / Grids ..2Ring DASHBOARDS&WALLBOARDS ..

» Re-sizes and adjusts content automatically› to the resolution used on the screen/monitor, or › to the window’s size

» Suppresses flickering of web content » Visual alerts based on KPI thresholds

› Changing value’s color› Blinking (changing background color)

» Audible alerts based on KPI thresholds

Where You Need It / Schema ..2Ring DASHBOARDS & WALLBOARDS

DESKTOP Client – LCD Monitors ..2Ring DASHBOARDS & WALLBOARDS

» PC / Mini-PC› Running MS Windows OS with

2Ring DESKTOP Client› Usually connected to a large LCD

via HDMI, VGA or other type of cable

› Must have connectivity to 2Ring DW Server

» 2Ring does not deliver / provide any HW

Supports Grids (Agent States / Queues)2Ring DW .. WEB Client

KPIs for multiple queues in one layout..2Ring DW .. WEB Client

Available on almost every device ..2Ring DW .. WEB Client

Available on almost every device ..2Ring DW .. WEB Client

Available on almost every device ..2Ring DW .. WEB Client

Available on almost every device ..2Ring DW .. WEB Client

DESKTOP Client ..2Ring DW .. Thick Application

» Runs on Windows» Supports All Content Types

› KPIs, banners, grids, and web› video, flash, images, PowerPoint slides

» Works with layout and content sequences» Always on Top Mode» Borderless Mode» Full Screen Mode

WEB Client ..2Ring DW .. Thin Application

» HTML Based Layouts / KPIs / Grids / Banners› open a bookmark in your favorite browser› have real-time data always at your fingertips (on any device)› no need to download and install a device-specific app› embed into Cisco Finesse, Cisco Agent Desktop, or any other

application with integrated browser

Centralized Web-Based Configuration Tool ..2Ring DASHBOARDS & WALLBOARDS

» Allows admins & supervisors to› create/change KPIs & sequences› set KPI thresholds

› color changes, blinking

› configure indicator calculations› register external content sources› send text messages to screens› send text messages to Cisco Finesse

› requires 2Ring infoPANEL (receiving) and 2Ring TEAM (sending) Gadgets

Built-in KPIs for UCCX ..2Ring DASHBOARDS & WALLBOARDS

» AGENTS (2 Parameters: Queue and Teams)› Agents Ready, Not Ready, Logged In, Reserved, Talking, Work

» CALLS (2 Parameters: Queue and Sliding Interval)› Calls Longest Waiting (LWC)› Calls Abandoned, Calls Abandon Rate› Calls Handled, Calls Handle Rate (Availability Level)› Calls in Queue, Calls Offered, Calls Service Level

» Contact us for a complete list of supported KPIs and their description. 2Ring Contact Info is available on the last slide.

Built-in KPIs for UCCE (incl. Packaged UCCE) ..2Ring DASHBOARDS & WALLBOARDS

» AGENTS (2 Parameters: Queue and Teams)› Agents Ready, Not Ready, Logged In, Reserved, Talking, Work

Ready, Work Not Ready, Agent States (grid)

» CALLS (2 Parameters: Queue and Sliding Interval)› Calls Longest Waiting (LWC)› Service Level by CallType (incl. sliding option)› Calls Abandon Rate (incl. sliding option)› Calls Abandoned, Calls Abandon Rate

» Contact us for a complete list of supported KPIs and their description. 2Ring Contact Info is available on the last slide.

Custom KPIs ..2Ring DASHBOARDS & WALLBOARDS

» Custom calculations over contact center (Cisco UCCX and UCCE – including Packaged UCCE) data

» 3rd party or home grown application indicators› Ticketing / Case Tracking systems› CRM systems› ERP systems› ..

» LOB application indicators» ..

System Requirements ..2Ring DASHBOARDS & WALLBOARDS

» Server› Microsoft Windows Server 2008R2 or later› Microsoft .Net Framework 4.5 or later› IIS 7.0 with ASP .NET› Microsoft SQL Server 2008R2/2012 Express Edition or above

» DESKTOP Client PC› Microsoft Windows Vista or later (fully updated)› Microsoft .Net Framework 4.5 or later› Access to TCP port 80/443 of the 2Ring DW Server

System Requirements ..2Ring DASHBOARDS & WALLBOARDS

» WEB Client› Supported Platforms and Browsers

› Windows, Mac OS, Android, iOS, Windows Phone› IE 8+, Firefox, Chrome, Safari

› Features & Content Types Not Yet Supported› Layout and Content Source Sequences› PowerPoint, Flash, Video› Always on Top

Licensing ..2Ring DASHBOARDS & WALLBOARDS ..

» Agent / Supervisor License› The total number of concurrent Cisco Contact Center

agents/supervisors

» Purchase› as a separate product› as part of “Enhanced Bundle” of

2Ring GADGETS for Cisco Finesse

» Fits everyone› The solution (and pricing) is ready for call centers of all sizes

» Want to know more? Start the conversation today!› Web: www.2Ring.com/DW › Free Trial: http://www.2Ring.com/DWtrial › Schedule a live demo over Cisco WebEx› Follow & DM us on Twitter: @2Ring4UC | @MichalGrebac› Sign up for our blog updates at http://2Ring4uc.blogspot.com/ › Email us: info@2Ring.com or info-na@2Ring.com

Related Resources / Q&A ..2Ring DASHBOARDS & WALLBOARDS

» What features were added in DW version 4?› http://

2ring4uc.blogspot.com/2014/02/dashboards-wallboards-v40-sneak-peek.html

» DW Goes Mobile› http://2ring4uc.blogspot.com/2014/03/DWgoesMobile.html

» DW Goes Finesse› http://2ring4uc.blogspot.com/2014/03/DWgoesFinesse.html

Related Resources / Blog Posts ..2Ring DASHBOARDS & WALLBOARDS

WE TURN DATA INTO INFORMATION

2Ring REPORTINGProfessional Service

Your choice of a platform ..2Ring REPORTING

» Real-time and historical custom reports» Platform independent

› MS SQL Reporting Server› Cisco Unified Intelligence Center› Cisco WebView› Crystal Reports› Oracle› ...

Benefits ..2Ring REPORTING

» Web-based› Accessible from anywhere and anytime

» Combine data from multiple sources if suited› Cisco IP telephony & contact center data› ERP & CRM systems› Service desk systems› ...

» Solve extraordinary situations› Statistical day starting at 7AM and not after midnight› Multiple agents sharing one extension

Historical Report on MS SQL Server ..2Ring REPORTING .. Example 1

Historical Report on CUIC ..2Ring REPORTING .. Example 2

ADDRESS

PHONEEMAILWWW

ADDRESS

PHONEEMAILWWW

Galvaniho 15/C

821 04 Bratislava

Slovak Republic

+421 (2) 5822 4550

info@2Ring.com

www.2Ring.com

2Ring .. Americas + APAC2Ring .. EMEAR

OFFICEMOBILEEMAIL

Tom McCain

Director of North American Sales

+1 (916) 426-3790

+1 (480) 255-7500

tmccain@2Ring.com

2Ring .. Questions

OFFICEMOBILEEMAIL

Michal Grebáč

Strategic Sales & Marketing Director

+1 (916) 282-9514

+1 (916) 514-3355

mgrebac@2Ring.com

2Ring .. Connect with Us

8880 Cal Center DriveSuite 400,Sacramento, CA 95826, USA(916) 426-3790info-na@2Ring.comwww.2Ring.com