20th Anniversary booklet

54

2003 60

2004 64

2005 68

2006 72

2007 76

2008 80

2009 84

2010 88

2011 92

Members 1991 96

Members 2011 97

Foreword 6

How the ETIS adventure began… 8

ETIS Chairmen 9

Timeline 1991-2011 10

1991 12

1992 16

1993 20

1994 24

1995 28

1996 32

1997 36

1998 40

1999 44

2000 48

2001 52

2002 56

Table of contents

6 7

Sharing Knowledge is our Strength!

ETIS has reached its 20th Anniversary! For associations such as ours this is a remarkable result when

one looks at the number of associations that have closed down due to lack of funding, relevance and,

above all, lack of interest by the member companies. This proves to me that ETIS is truly unique and well

worth all the work and effort that is put into continuing the organisation initially started in the early 90’s.

The objective of this Anniversary

Booklet is to provide a short history and

record of a remarkable organisation,

ETIS, the ideas behind it and the

motives of the people who were

involved with it from its earliest

beginnings until present time. It also

tries to identify and describe some of

the major underlying themes characterising the changes which have

taken place since ETIS began, in the domains of telecommunications

and information technology. On a lighter note, we have included

various tidbits of sporting, entertaining and historic events, so that

you can try to remember where you were at that time.

At that time back in 1991, the European Telecommunications

companies were almost all state enterprises, they had subscribers

not customers. It was almost a privilege to be given telephone

service, and the public was familiar for the most part only with

the provision of telephone services. ‘Information Services’ for most

people meant computers, and computers meant large mainframes,

costing a great deal of money. It was recognised by many

companies that the cost of computing could become enormous,

as systems multiplied, and integration became an ever increasing

problem, maintenance costs increased and application systems

became more demanding and complex.

This was especially true for the Telco’s, but they had one thing in

common, they all provided telephone services. Many companies, in

bilateral or multilateral agreements were seeking to share the cost

of producing and maintaining software applications, but there was

no single force driving this movement. This was a cause without a

leader. These conclusions led to the creation of ETIS – the global IT

association for telecommunications!

Although the challenges facing the Telco industry have changed

over the years, it is our job as an organisation to listen to our

members and evolve with the times. Today ETIS is a healthy

organisation with many active members who really benefit from

sharing knowledge by taking part in the different ETIS working

groups and ETIS events. We currently have nine active working

groups, covering all of the main IT areas and challenges facing the

ICT professionals in the Telcos.

Some of the key issues currently facing our members are fixed/

mobile convergence, next generation networks, IT transformation,

Information Security, Anti-SPAM, moving customers to the online

channels, new Billing models and content driven services. These

issues will no doubt change over time but you can be sure ETIS will

rise to the challenge as the Telco industry continues to transform

and become more customer centric.

I sincerely hope that this ETIS 20th Anniversary Booklet brings back

fond memories to those initiated this adventure and to all others

who joined this incredible journey during the past years. Seeing

so many positive outcomes to our activities really brings home the

importance of our motto:

“Sharing knowledge is our Strength!

Tora Tenden, ETIS Chairman

The ETIS Mission & Vision

The ETIS OrganisationETIS is a membership based organisation which brings together

major telecommunication providers in Europe on key information

and communication technology issues.

ETIS comprises three permanent bodies: the Management Board,

the Council and the Central Office.

The Management Board determines the policy of ETIS and

approves the annual budget. The Board consists of representatives

from all companies who are members of ETIS. The Management

Board meets twice a year to exchange ideas, identify topics of

interest and common concern and a Chairman and Secretary-

Treasurer are elected every two years.

The Council consists of 7 to 9 members of the Management Board.

They are elected for a period of two years and may be re-elected.

The Council is chaired by the Chairman of the Board and meets

periodically to determine strategy and oversee the operational

aspects of ETIS.

The Central Office, is a permanent group of personnel employed

by ETIS to provide stable administrative support, management,

project co-ordination, internal and external communication

and information to facilitate the activities of the Council, the

Management Board and Working Groups.

Working Groups are made up of experts from the member

companies who wish to participate in them and the associate

companies that are invited to participate. A Working Group may

carry out studies, share information, develop or evolve a standard,

work together with operational departments to design or produce

an IT solution to a business problem, etc. The deliverables of the

Working Groups are the intellectual property of ETIS.

The Mission of ETIS is to enable its members to improve their business performance by personal exchange

of information on using ICT effectively.

ETIS achieves this by engaging its members in various working groups, sharing best-practices, conducting

benchmarking studies, web-based information services, discussion forums, workshops and conferences.

The Vision of ETIS is to be acknowledged best platform for sharing knowledge on the use of ICT in Telcos.

8 9


He decided to get people together and

held a meeting in the English town of

Reading in November 1988. Participants

came from Belgium, France, Germany,

The Netherlands, Ireland, Italy, Norway,

Portugal, Spain, Sweden and the United

Kingdom. In 1988, telecommunications

companies were largely State-owned.

Following that meeting, they all agreed to collaborate, so they

created working groups to address various topics. They called their

organisation “ISTEL92” - an abbreviation for Information Systems

for Telecommunications ‘92 (an important year for the European

Community) - and they worked together very successfully on an

informal basis.

By late 1990, the group had changed their name to ETIS (European

Telecommunications Informatics Services) and the companies who

were working together at that time decided that the group could

function better if it was established in a more business-like way. So,

they chose the form of a Dutch “Stichting”, or Foundation, because

that was a simple legal entity with few formalities. They made a

business case, which showed that the cash benefit to the European

telcos of extending the availability of Open Systems by just one year

could pay for the cost of a small permanent organisation.

The first Management Board Meeting of ETIS took place in Budapest

on June 12th, 1991.

There have been many changes since then, but the fundamental

ideas of working together and sharing ideas, experience and

intellectual capital have stood the test of time, and ETIS remains a

unique European organisation.

In 1988, Dr John Spackman, Director of Computing and Information Services for British Telecommunications

plc (today BT), had the novel idea that if the European telecommunications companies could work together

in the field of information, they would be able to specify and procure - or even produce- generic Information

Technology software. If they could do this, their development costs would be significantly reduced.

Since 1991 ETIS has had six Chairmen, starting with Carlos Martin Cinto, Telefonica, followed by Vincenzo

Randazzo, Telecom Italia in 1993. In 1995, Arne Jonassen from Telenor was elected to hold this position and

Peter Buijs, KPN, took over this role in 1997. In 1999 Kenneth Svensson, Telia (today TeliaSonera) was sworn in.

ETIS’ current Chairman is Tora Tenden, elected in 2002 and was, at that time, working for Telenor. The Chairmen

have over the years been assisted by active, dynamic Council members from our Member companies. The

Council members have subsequently been actively supported by the Working Group Chairmen and the Central

Office staff.

Carlos Martin CintoTelefonica (1991 - 1993)

Dr. John Spackman

Vincenzo RandazzoTelecom Italia (1993 - 1995)

Arne JonassenTelenor (1995 - 1997)

Pieter BuijsKPN (1997 - 1999)

Kenneth SvenssonTelia (1999 - 2002)

Tora TendenTelenor (2002 - Present)

10 11


1988The story of ETIS began after an initial meeting took place in Reading, UK in November, hosted by Dr John Spackman, BT.

1992Existing working groups: Information Systems Strategy and Planning; Common Application Platform; Open Systems; Information Network, Data Standards; Electronic Document Interchange; International Settlements; One Stop Shopping.

1991ETIS established as a legal entity.

1991First ETIS Mission: “ ETIS exists to provide European Public Telecommunications Network Operations with the means whereby co-operative use of information technology can be reached, enabling them to achieve their business goals”.

1992First edition of the ETIS Annual Report 1991/1992.

First ETIS Suppliers Conference February.

Electronic Billing working group was established.

2003Re-engineering processes and changes within the organisation were crucial to the survival of ETIS as an organisation.

A revised TeBIT benchmark questionnaire was issued.

ETIS established an internship programme.

2001June, ETIS Global Conference, Keep IT Right, Helsinki, Finland

ETIS 10th Anniversary!

Exploratory meeting for ETIS Baltic Special Interest Group.

2002A new Value Proposition for Associate Members was established.

Agreement between ETIS and ITU-T regarding the International Settlement Standards leading the path for more co-operation.

1994Launch of the ETIS newsletter TELIT.

ETIS is registered with the EC on their Central Consultancy Register. ETIS was already referred to by the EC as an authoritative source of expertise in IT matters.

1993Two more working groups were established: Central and Eastern European Working Group and the Software Engineering Working Group.

1993The first result of the SPIRIT (Service Providers Integrated Requirements for Information Technology) project was published and received positive reactions from both the vendors and the TNOs.

1993ETIS published the first Telecoms Information Systems Survey (TISS ’92) about IT spending.This report is known today as the TeBIT Benchmarking Study.

1996ETIS celebrates its 5th Anniversary as a legal entity.

Set up of the ETIS World Wide Web site: http://www.belgacom.be/etis/.

1997June, ETIS ’97 Conference – IT on the Move, The Hague, the Netherlands.

New ETIS Information System & Website.

New ETIS logo.

1999The first CIO meeting was held.

ETIS’99, IT moves the business, The Hague, the Netherlands.

ETIS participates in Awareness Project for E-Commerce. Project is to provide an inventory of best practices in electronic commerce.

AD2000 published its report “The Best of AD 2000” which contained presentations from the group meetings.

1998Data Warehousing Working Group was established.

2004Revised Membership Fee structure for Associates adopted.

The Information Security Working Group was established as a follow-up to a meeting at the Global Security Conference in Sophia Antipolis in November 2003.

Launch of new website and Members’ Corner.

2000ETIS goes global – Management Board decided to allow non-European Telcos to become members of ETIS.

AD 2000 Working Group – During the roll-over period the group maintained contacts via ETIS and the web. Final meeting was held in March and a report was provided on ‘sign-off and lessons learned”.

IT in European Telecoms.

CRM in the New Millennium: Beyond the technology.

2005May, launch of the ETISPortal.org.

November, first ETIS Community Gathering in Cyprus.

Approval of the new ETIS «Mission, Vision and Strategic Objectives for 2005-2007» Sharing knowledge is our strength!

Launch of the Customer Self Service Working Group.

2007Launch of the Procurement & Vendor Management Working Group.

Level of participation in ETIS has doubled since 2003.

ETIS Security Report 2007 published.

2008Launch of the Business Intelligence & Data Warehouse Working Group.

ETIS rebranding exercise.

2009Launched the first Information Security Benchmark.

ETIS Strategic Objectives for the period 2009-2010 including defined KPIs to measure the progress towards different Strategic Objectives decided and implemented.

2010Eight different surveys conducted.

Internal IT audit and complete rebuild of the ETIS Central Office’s IT Infrastructure.

Launch of the CIO Next Generation Network Survey.

2011Launched ETIS Members’ Corner 2.0.

October, the 7th ETIS Community Gathering in Paphos, Cyprus

ETIS 20th Anniversary!

2006Launch of the Anti-SPAM pilot project.

The CIO Perspective ETIS Strategic Report 2006 was produced.

1995ETIS Suppliers Conference and IT Workshop at which 150 senior managers participated from 69 different organisations. Conference held in Sophia Antipolis, France.

1995Modification of the Articles of Association.

AD 2000 Working group was set up to produce guidelines and starter kits for each of its member companies to manage AD 2000 oriented problems.

12 13


ETIS – European Telecommunication Informatics Services – became a foundation under Dutch law. It

marks the very substantial progress that has been made by the organisation in establishing co-operation in

the field of informatics between the public telecommunications network operators of Europe. ETIS emerged

from this first year with an increased number of members, a secure financial basis for future activities and

impressive and expanding activities in the working groups. Although there was no formal link with the

European Commission, the ETIS initiative fell well within the EC policies for Trans-European Networking –

particularly in telecommunications – and the ETIS activities got the support of the Commission.

• Ericsson delivers the first GSM system

to Mannesmann in Germany.

• CERN launches the World Wide Web.

• Adobe introduces the Portable Document Format (PDF)

to aid in the transfer of documents across platforms.

• Second generation 2G cellular telecom networks

are commercially launched on the Global System for

Mobile Communications (GSM) standard in Finland

on Radiolinja’s network.

• The Internet connects 600,000 hosts in more

than 100 countries.

• Transatlantic telephone cable TAT-9 is installed.

It carries 80,000 simultaneous telephone calls or

560 Mbps. The investment was US$ 5,500 per voice

channel.

• Microsoft introduces MS-DOS 5.0, which had

been announced a whole year earlier, following

the release of the competing DR-DOS from Digital

Research Incorporated (DRI).

Designed by Finnish university student Linus Torvalds, Linux

was released to several Usenet newsgroups.

Remember 1991 January• Gulf War: Operation Desert Storm begins with air strikes

against Iraq• The United Nations Security Council votes unanimously

to condemn Israel’s treatment of the Palestinians

February• The Visegrad Agreement, establishing co-operation

to move toward free-market systems, is signed by the leaders of Czechoslovakia, Hungary and Poland

May• Sweden wins the 36th

Eurovision Song Contest

June• Boris Yeltsin is elected President of Russia• Collapse of Yugoslavia: Croatia and Slovenia declare their

independence from Yugoslavia• Margaret Thatcher retires from politics

14 15

{ Open Systems standards

{ Data standards

{ Information systems, business metrics, strategy and planning

{ Graphics

{ International Settlements

{ Electronic Billing

{ Electronic data interchange

{ One Stop Shopping

{ Network administration systems

Working groups and projects established the first year of ETIS:

1 - Dr John Spackman, ETIS Founding Director

2 - First ETIS logo

3 - First ETIS Chairman, Carlos Martin Cinto, 1991-1993

4 - Social evening in Granada, Spain, 1989

5 - Articles of Association

6 - First ETIS Annual Report 1991-1992

7 - 6th General Conference Budapest 1991

8 - ETIS preparatory meeting in Granada, Spain in 1989 hosted by Telefonica

9 - ETIS Meeting, Venice, November 1990

10 - Ian Clark and John Spackman

11 - ETIS Central Office, located on the 1st floor.


ETIS in 1991

The ETIS organisation is supporting a number of key activities, which can be of enormous value to providers and

users of telecoms services across Europe, as well as to the IT industry upon which the network operators depend

so heavily.

Remember 1991 July• The United States and the Soviet Union sign the START I

treaty limiting strategic nuclear weapons

November• Freddie Mercury, lead singer of the band Queen, issues a

public statement confirming that he is stricken with AIDS, and the next day he dies of complications

• The KGB officially stops operations

1

2

3

11

5 6

9

10

As can be seen, the scope of each Working Group is very different and their personalities, too, are quite dissimilar; but they have many common characteristics. These include the friendliness of the relationships, the personal efforts to understand other cultures and the willingness to achieve real deliverables. Step by step the Working Groups are making steady progress and helping us to achieve more efficient collaboration between the member companies within ETIS.

René Abramowitch, Projects Director

8

74

August• Dissolution of the Soviet Union: Soviet President Mikhail

Gorbachev is put under house arrest while vacationing in the Crimea during a coup. The attempted coup, led by Vice President Gennady Yanayev and 7 hard-liners, collapsed in less than 72 hours

December• Airbag is invented

by Geoffrey L Mahon and Allen Breed

• Commonwealth of Independent States established

16 17


Remember 1992 January• Boutros Boutros-Ghali

begins his term as Secretary-General of the United Nations

February• The Maastricht Treaty is signed, founding

the European Union• The opening ceremony for the 1992 Winter Olympics

is held in Albertville, France

April• The Euro Disney Resort officially opens with its theme

park Euro Disneyland. The resort and its park’s name were subsequently changed to Disneyland Paris

• McDonalds opens its first restaurant in Beijing, China

June• Black Sea Economic Co-operation (BSEC) founded• In a national referendum Denmark rejects the Maastricht

Treaty by a thin margin

March• The People’s Republic of

China ratifies the Nuclear Non-Proliferation Treaty

The first ETIS Suppliers conference. 98 people attended from 38 companies which included major IT suppliers

such as IBM, Digital, Siemens/Nixdorf, Bull, Alcatel and Hewlett Packard. During this conference delegates

heard of the ETIS vision of a “Common Application Platform” and how it was designed to break down the

barriers to portability and interoperability that exist between products and services of the different IT suppliers.

• The working group for the third generation mobile

telephony UMTS is set up in September.

• Trans-Pacific cable TPC-4 is installed between Japan,

Canada and the U.S. It carries 2 x 560 Mbps.

• America Online goes public on the NASDAQ market

at original price of $11.50 under symbol AMER.

• The Internet connects one million hosts.

• The Mosaic web browser is developed

by students at NCSA.

• First SMS ever sent was not sent from a mobile

phone. In fact, it was Neil Papworth who sent it

using his personal computer over Vodafone’s GSM

network (UK).Launch of the Ericsson

GH172, the first pocket sized GSM mobile phone

18 19

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ETIS in 1992

ETIS sent the following message to the Chief Executives: ETIS is extremely grateful for the support and encouragement

that, in general, it has received from the parent organisations of its members. Because the activities of ETIS are entirely

voluntary, it has no ability to act except through the wholehearted participation and commitment of its member

companies at the highest level. We believe we are able to repay that commitment by real and measurable benefits:

• Advance telephony services require advanced information systems support. Intelligent networks do not make

such sense alongside dumb administrative systems!

• We can co-operate to reduce costs, increase flexibility and improve internal service without sacrificing

competitive differentiation.

• An extended European market demands improved pan-European business services. These can be fostered

by administrative as well as technical co-operation. Administrative co-operation in the interests of improved

customer service can be greatly enhanced by the use of informatics.

• We can foster the technology transfer that will help to speed the improvement of Central Eastern European

telecom administrations to the benefit of the whole European economy – East and West!

1 - First Suppliers Conference, February 1992

2 - Ian Clark, Chef de Bureau

3 - Ferenc Farkas, Project Manager

4 - Management Board Meeting, Wiesbaden, Germany, June 1992

5 - Working Group matrix

6 - Secretarial support at the Wiesbaden meetingKey Events

{ ETIS visited Nippon Telegraph and Telephone Corporation (NTT) in Japan.

{ ETNO – European Public Telecommunications Network Operators association was formed. ETNO is still an ETIS Partner today.

{ ETIS also became Partners with Eurescom, X/Open, ETSI and OSF (Open Systems Foundation).

Remember 1992 July - August• The 1992 Summer Olympics are held in Barcelona, Spain• Following its reunification in 1990, Germany sent

a single, unified Olympic team.

November• Church of England votes

for women priests

December• Greek oil tanker Aegean Sea, carrying 80,000 tonnes of crude oil, runs aground in a storm

while on approach to La Coruña, Spain, and spills much of its cargo

2 3

4

1

6

September• Black Wednesday: The Pound Sterling and the Italian

Lira are forced out of the European Exchange Rate Mechanism

20 21


Remember 1993 January• The European Community eliminates trade barriers

and creates a European single market• Bill Clinton succeeds George H.W. Bush as the 42nd

President of the United States

February• Belgium becomes a

federal state rather than a Kingdom

• World Trade Centre, NY bombed

March• Ben Johnson, is banned

from athletics for life• The PKK announces a

unilateral ceasefire in Iraq

April• The IRA explodes a massive bomb in a parked van in Bishopsgate in the heart

of the City of London• The world number one women’s tennis player, Monica Seles, was stabbed in the back

during a quarter-final match in Hamburg

ETIS has been recognised by the European Commission as a reliable source of information on IT

matters relating to telecommunications. As a result, ETIS was invited to take part in a Commission initiative,

PHARE to provide education and instruction to Eastern European Countries.

• The Pentium microprocessor is released.

• The first digital mobile network is established

in the US.

• Europe sets 1998 as the date for full liberalisation

of its telecom markets.

• Compaq introduces the first mini-tower Compaq

PCs, Presario and Prolinea.

• Introduction of the Intel Pentium microprocessor,

operating at 66 MHz, having a 64 bit bus,

3.1 million transistors, being able to address

4 GB of memory.

Release of version 1.0 of the Mosaic browser, the precurser

to Netscape Navigator.

22 23

ETIS in 1993

In September the forerunner of our today’s CIO Executive Forum was initiated in the form of “The Governers

Conference”. This meeting was held in Brussels and sponsored by the former chairman of Belgacom, Mr Bessel

Kok. The objective of this meeting was to endeavour to support ETIS members in educating them in the nature of

IT as it was apparent that the IT Director’s task had been made more difficult due to the fact that senior managers

had a poor understanding of the nature of Information Technology and it’s application.

The June Management Board took place in Nyvagar, Norway, hosted by Telenor. The ETIS Central Office staff and other

participants, rented a car and drove to attend this meeting. The drive took 3 days both ways! Times have changed!

December 1993 the 6th Conference & Management Board meeting took place in Stockholm, Sweden. One of

the major topics was the funding of the SPIRIT initiative, which was at a critical stage. During this meeting the

members found the necessary funding and SPIRIT was saved. This agreement was written on a ‘napkin’!


1 - Vincenzo Randazzo, ETIS Chairman from 1993-1995

2 - ETIS Brochure: A Vision for Europe

3 - ETIS and EU representatives working on the PHARE (Assistance for Economic Restructuring in Poland and Hungary) initiative

4 - Management Board meeting held in Nyvagar, Norway, June 1993

5 - Management Board Member Spouses & Central Office Staff at the Management Board, Nyvagar, Norway

6 - Vincenzo Randazzo, ETIS Chairman and Bessel Kok, Chairman Belgacom

7 - SPIRIT (Service Providers Integrated Requirements for Information Technology) Project meeting in Stockholm

Key Events { ETIS and EURESCOM co-operate to develop a Common Glossary to ensue consistency between models developed by both organisations, covering the same areas.

{ Two new working groups established: Central and Eastern European Working Group Software Engineering Working group.

Remember 1993 November• In the United Kingdom, 11-year olds Robert Thompson

and Jon Venables are convicted of the murder of 2-year-old James Bulger of Liverpool

1 4 6

5

73

2

September• PLO leader, Yasser Arafat, and Israeli Prime Minister

Yitzhak Rabin shake hands in Washington D.C., after signing a peace accord

December• Space Shuttle Endeavour

mission to repair an optical flaw in the Hubble Space Telescope

May• The first Life Ball takes

place in Vienna, Austria. In 2011, the event is named the largest public-charity on HIV and AIDS in Europe

24 25

• World Wide Web is born.

• Netscape Communications Corporation is founded.

• Yahoo is founded.

• First eCommerce (shopping malls and banks)

arrive on the Web, and Web traffic second only

to FTP-data transfers.

• Linux 1.0 open source operating system released.

• The first demonstration of wireless Internet access

occurs at Bell Labs.

• Europay, MasterCard and VISA create specifications

for electronic cash.

• America Online reaches one million members.


Remember 1994 February• The 1994 Winter Olympics

begin in Lillehammer, Norway

January• Tonya Harding wins the

national figure skating championship title but is stripped of her title following an attack on her rival Nancy Kerrigan

April• Rwandan genocide begins when the aircraft carrying

Rwandan president Juvénal Habyarimana and Burundian president Cyprien Ntaryamira is shot down by extremists

May• The Channel Tunnel, which took 15,000 workers over seven years to complete, opens

between England and France, enabling passengers to travel between the two countries in 35 minutes

June• ANC triumphs in first multiracial elections and Nelson

Mandella becomes President of South Africa• First genetically engineered tomatoes available use of

GM foods in US approved

The first edition of TelIT was launched. Topics covered included marketing, finance and administrative matters

together with a more strategic aspect regarding the business plan. A summary was also included regarding

the Management Board meeting held in Stockholm in December 1993. As the Chairman, Vincenzo Randazzo,

expressed this newsletter aims at enabling the whole ETIS community and the member telecommunication

companies to receive information about all the activities of all participants, not only the working groups in

which they are themselves involved.

Commercial Spaming Starts with the “Green Card Spam”.

26 27

1


ETIS major deliverables in 1994

• Open Systems components guide

• Open systems in European Telcos X400 User Guide

and Tehcnical guidelines

• International Settlements User Guide

• One Stop Shopping User Guide

• ETIS Electronic Billing User Guide

• ETIS Information Technology Survey

• ETIS Survey of the Central

and Eastern European Region

• Information Related Methods and Tools

for Management

• ETIS Guide to Standardisation Processes

& Organisations

• ETIS Software Catalogue

• Proceedings ETIS Suppliers Conference

Key Events

{ Management Board meeting in Montreux,

Switzerland May 1994.

{ Recruitment campaign for new ETIS members.

{ ETIS participated in several EC Fourth Framework

Programmes.

{ Organisation of the ETIS Central Office in order

to achieve the identified business objectives.

{ Advanced Management Training Program set up.

{ Management Board meeting in Athens, Greece,

November 1994.

1 - Management Boardmeeting, hosted by OTE, Athens, November

2 - Multimedia in the ETIS Central office

3 - Management Board, hosted by Swisscom in Montreux, Switzeralnd

4 - First edition of TeLIT

Remember 1994 June• Worlds first satellite

digital television service launched

July• PLO leader Yasser Arafat

returns to Palestine after 27 years in exile

4

3

PC Monitor

Modem

VCR

LCDLaptop

2

November• Michael Schumacher wins his first Formula One World Championship in controversial

circumstances at the Australian Grand Prix• Eurostar rail service carrying passengers between London, Paris and Brussels is launched• The first banner adverts appeared for Zima (a drink) and AT&T• Norwegian voters Vote No to joining the European Union

ETIS in 1994

During the first semester of 1994 a Novell LAN was installed with 8 workstations, fax, MS-Mail and Schedule+

within the ETIS Central Office. During that year, the intent was to be able to provide remote login facility to the

ETIS LAN and to implement a multimedia workstation for presentation and educational purposes.

28 29


Remember 1995 January• The World Trade Organization (WTO) is established to

replace the General Agreement on Tariffs and Trade (GATT)• Cosmonaut Valeri Polyakov returns after setting a record

of 438 days in space

February• Steve Fossett lands in Leader, Saskatchewan, Canada,

becoming the first person to make a solo flight across the Pacific Ocean in a balloon

May• In New York City, more

than 170 countries decide to extend the Nuclear Nonproliferation Treaty indefinitely and without conditions

ETIS Suppliers Conference and IT Workshop were held in June in Sophia Antipolis, France and was

attended by more than 150 people at senior management level including Presidents, Vice Presidents, Chief

Executive Officers, General Managers and Directors, representing 69 different organisations. The objectives

of this conference were to identify a set of actions leading to a process whereby the telecommunication

companies as users of IT can more effectively communicate their needs to suppliers of IT based products,

technology and services and so enable these suppliers to meet industry needs harmoniously and effectively.

• First search engine developed.

• Sun launches JAVA programming.

• First cellular service is launched in Calcutta, India

by Modi Telstra.

• “Cable modems” are introduced. These high speed

digital connections over cable television networks

are primarily used for Internet connectivity.

• Netscape and Sun Microsystems announce plans

to develop Javascript.

• IRC hits 15,000 simultaneous users.

IBM unveils Deep Blue, a parallel computing system that will later play the World

Chess Champion.

30 31

November• Nigeria expelled from Commonwealth due to human

rights abuses• The Dayton accord is signed by leaders of Bosnia, Serbia

and Croatia bringing peace to the Balkan area

ETIS in 1995

June 1995, Arne Jonassen was elected as the new Chairman of ETIS. Mr Jonassen was deeply involved in the

activities and development of the Foundation between 1988 and 1993.

ETIS IT Survey 1995, the third in sequence, contained data related to Telecom business and IT spending for the years 1992,

1993 and 1994. The survey enabled participating companies to analyse their IT investments and running costs and to

compare them to those of the other ETIS members. This survey still exists but under the name of TeBIT Benchmarking Study.


1 - Arne Jonassen,Chairman from 1995-1996

2 - Management Board participants Kracow, Poland

3-6 - Management Board meeting in Kracow, Poland, November 1995

7 - ETIS and the global picture

Key Events

{ Management Board meeting and ETIS Suppliers Conference in Sophia Antipolis, France.

{ Presentation of ETIS at EURESCOM General Assembly in Heidelberg, May 1995.

{ ETIS has been awarded a number of EC projects.

{ X.400 project, phase 2 report, end-to-end tests between the email systems of 11 ETIS member companies!

Remember 1995 July• Amazon is launched

August• Operation Storm begins

in Croatia

September• DVD, optical disc

storage media format, is announced

2

ETIS and the global picture

ETISMembers

ITSuppliers

Standardsbodies

sisterorganisationsEC

TEMs

ISVs

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32 33


Remember 1996 January• François Mitterrand died

April• Gunmen kill 17 Greek

tourists outside the Europa Hotel in Cairo

July• First successful cloning of a mamal (Dolly)• US eases sanctions against Cuba

January 1996 – ETIS website was set up, hosted on the Belgacom server. This was put in place to:

• Achieve effective and efficient means of communication between the Central Office and members

to exchange information

• Keep members up to date with progress on ETIS activities

• Add value to content by making it possible for users to retrieve the information relevant to them from

the vast amount currently available

• Make ETIS activities known more widely

• In early 1996 ANSI approved an ADSL standard

for the Discrete Multitone (DMT) version.

• Browser wars begin between Netscape and

Microsoft.

• Nokia starts sales of the Nokia 9000 Communicator,

for the first time integrating a GSM cellular phone

with a personal organizer.

• Hotmail is launched, the first webmail service.

• Forecasts talk of 100 million mobile telephone

subscribers in the world by the end of the

Millennium.

More email is sent than paper mail

34 35


ETIS in 1996

April 1996 – More than 20 detailed changes to the Articles of Association were agreed. The Mission and

Objectives of ETIS were redefined in order to focus attention clearly on what ETIS can achieve in today’s rapidly

deregulating Europe.

With regard to the Membership aspect, the rules were modified in order to enable Mobile Operators to participate

in ETIS and to encourage the participation of new operators, very often competitors of existing members. A two-

tier system of subscription fees was introduced as from April 1996 and is still in place today.

Key Events

{ ETIS 5th Anniversary.

{ Management Board meeting in June hosted by Finnet Group & Telecom Finland.

{ Implementing the agreed changes in ETIS Articles of Association and Membership structure.

{ Management Board meeting in Malta November 1996 hosted by TeleMalta Corporation.

1 - ETIS Webpage

2 - Management Board meeting held in Helsinki, Finland, June 1996

3 - ETIS members enjoying a boat trip organised during the Management Board meeting

4 - ETIS Annual report

5 - Management Board meeting held in Malta, November 1996

6 - ETIS participants at the Management Board meeting in Malta

7 - Ivo Galea & Arne Jonassen

Remember 1996 August• Britain’s Charles, Prince of Wales, and Diana, Princess of

Wales, are divorced

2

5 6

6

4

3

• AD2000 (ETIS 2000

Year project)

• PEPIT Training

Programme

for Professionals

• International

Settlements

• VAMP III

• Software Engineering

• Electronic Billing

• Co-ordination

and Dissemination

• SPIRIT

• IMSP

• Data Quality

• Network Interface

• SE Benchmarking

• Data Warehousing

• SAP Influence

Working Groups active in 1996:

7

1

December• Steve Jobs’ company NeXT is bought by Apple Computer, the company co-founded

by Jobslice officers• Madeleine Korbel Albright (born May 15, 1937) is the first woman to become

a United States Secretary of State• eBay hosts over 250,000 auctions by the end of the year

36 37


Remember 1997 May• The Star Alliance is formed between Air Canada, Lufthansa,

Scandinavian Airlines System, Thai Airways International and United Airlines

April• Mad Cow Disease, otherwise known as BSE dominates

headlines when it is conclusively shown that it can be transmitted to humans through the consumption of contaminated beef

• Tiger Woods at 21 years old became the youngest ever golfer to win the Masters

June 1997; 13th ETIS Management Board meeting, followed by “IT on the Move conference” held in The

Hague, the Netherlands.

The main themes of this conference were:

• Understanding the IT Challenges

• The telecommunications perspective

• The suppliers perspective

• Preparing for the future

• Comviq launches the first pre-paid refill cards in

Sweden in March. Telia follows suit the following year.

• Wireless Application Protocol or WAP is established

as a secure specification that allows users to access

information via handheld wireless devices.

• The District Court entered a preliminary injuction

banning Microsoft to tie the Internet Explorer to

Windows.

• Nortel and Norweb Communications announce a

new technology which allows data to be transferred

over power lines.

• Introduction of the Intel Mobile Pentium processor,

operating at 200 and 233 MHz, having 4.5 million

transistors, based on a 0.25 micron process, 64-bit

bus, packaged in a 320-pin capsule, intended for

use in mobile PCs and mini-notebooks.

Wireless Application Protocol or WAP is

established

June• Mike Tyson bites Evander

Holyfield’s ear during a match and is suspended from boxing

July• The United Kingdom

hands sovereignty of Hong Kong to the People’s Republic of China

• Fashion designer Versace is murdered

August• Diana, Princess of Wales, is taken to hospital after a car

accident shortly after midnight, in the Pont de l’Alma tunnel in Paris. She is pronounced dead at 04:00 a.m

38 39


ETIS in 1997

The Central office moved to a new office system based on Windows NT (server)

and Office 97. Within the Council, Mr Alfons Goedgezelschap stepped down as

Secretary-Treasurer after six years. Mr David Murray, Telecom Eireann (eircom today)

took over the post of Treasurer.

Key Events

{ Management Board meeting and the IT on the Move conference, June 1997 in the Hague.

{ CIO meeting in the Hague, June 1997.

{ Preparations for Year 2000 – meeting in Helsinki November 97.

{ Management Board meeting in Luxembourg October 97 hosted by PTT Luxembourg.

{ New ETIS initiative – SAP working group established.

{ Re-engineering of TISS Questionnaire to reflect the changes which have taken place in the telco industry.

Remember 1997 October• The Toyota Prius, the first hybrid vehicle to go into full

production, is unveiled in Japan, and goes on sale in Japan in December. It comes to U.S. showrooms in July 2000

• Jacques Villeneuve of Canada becomes Formula 1 World Champion

December• James Cameron’s Titanic, the highest-grossing film of all time• Hong Kong kills all the chickens within its territory (1.25 million) to stop the spread of a

potentially deadly influenza strain known as Avian Flu. Bird flu was thought only to infect birds until the first human cases were seen in Hong Kong in 1997

September• Mother Teresa died• Scotland votes to create

its own Parliament after 290 years of union with England

1 - Pieter Buijs, Chairman from 1996-1997

2 - IT on the Move, Conference Progamme, June, The Hague

3 - Exhibitor’s stand at the conference

4 - Management Board dinner, held on the boat on which the Shengen treaty was signed

5 - ETIS stand at the conference

6 - Management Board meeting in Luxembourg, October

7 - New ETIS logo

8 - ETIS Conference held in The Hague in June 1997

9 - ETIS members and spouses during the meeting

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3

5 6

4 8 9

7

1

40 41


Remember 1998 February• The 1998 Winter Olympics

are held in Nagano, Japan• 66-day blackout begins in

Auckland, New Zealand

March• BMW buys Rolls-Royce

cars for $570 million

May• Dana International, a transsexual singer from Israel, wins the Eurovision Song Contest

in Birmingham, UK• The first euro coins are minted in Pessac, France. Because the final specifications for the

coins were not finished in 1998, they will have to be melted and minted again in 1999• The European Central Bank is founded in Brussels in order to define and execute the EU’s

monetary policy

The mission of ETIS – to foster networking, co-operation and exchange of ideas on IT issues for the

telecommunications industry – is as important as ever. The role of IT at the core of a telecom operator is becoming

increasingly apparent. As the market evolves we are growing to recognize the increasing interdependency

between the players. The dynamics of our industry are intensifying on an international scale, which in turn drives

us to better understand the value of co-operation as well as competition. We, as IT professionals, need the neutral

platform for co-operation which ETIS provides to enable us to reduce or share costs and share generic industry

knowledge and expertise. This facility can help us to build business benefit for our companies by sharpening our

focus on the application of IT for competitive advantage.

• The analogue mobile network reaches its peak

with 91 million subscribers in the world.

• Extensible Markup Language (XML) introduced.

• Dotcom boom takes off.

• Estimated size of Web – 320 million pages.

• MP3 (MPEG Audio Layer 3) is introduced.

• Voice over Internet equipment, using Voice Over

Internet Protocol (VOIP), becomes available.

• First satellite phone call made over Globalstar’s

system.

• First announcement of the Bluetooth wireless

technology.At the introduction, Apple

Computer’s curvy, teal-and-translucent iMac was hailed as

a revolution in computer design.

42 43


Arnfinn Beisland or the Singing Fisherman!

One of the most interesting things about working in ETIS is the people you meet. There have been many characters, who are ‘larger than life’. Arnfinn Beisland is one of those people. I have met few people who have such a wide spread of interests and competencies as Arnfinn. He excels in sport, is easy with people, appreciative of good food and wine, an accomplished singer, poet, serious reader, and an alert and incisive mind. Arnfinn is perhaps best known and best loved for his enthusiastic singing at Management Board meetings. Veterans will remember the first singing of ‘the fisherman’s song’ in Cyprus, with actions. Under his instruction, successive Management Boards have improved their singing ability, and have progressed to the point where ‘Frere Jacques’ is now regularly sung as a three part cannon with some success!

By Ian Clark, Former ETIS employee

1 - Arfinn Besland – Singing the Fisherman Song

2 - Swedish Aquavit test with Dave Fox, CIO Telecom Eiranne and Dave Murray, Management Board, Dublin, June 1998

3 - ETIS Chairman Pieter Buijs and Jan Nesvorny, SPT Telecom

4 - ETIS Management Board meeting held in Prague, November 1998

5 - TelIT special Christmas 1998 edition

Remember 1998 May - September• Expo ‘98 is held in

Lisbon, Portugal, with the title “Oceans, a Heritage for the Future”

September• Google is founded

November• Worlds first Digital Terrestrial Television Service launched

in the UK

December• The first leap second since June 30, 1997 occurs.

In the eurozone, the currency rates of this day are fixed permanently

• U.S. President Clinton Impeached

3

2 4

5

1

{ Management Board in June, hosted by Telecom Eireann in Dublin.

{ Revised Central Office Organisation.

{ AD2000 report – With less than 260 working days in 1999 all Telcos have full attention to ‘The Millenium Bug’ issue.

{ International Settlement working group meeting in Kuala Lumpur, November 1998.

Key Events

44 45


Remember 1999 January• Euro coins and

banknotes enter circulation

February• King Hussein of Jordan dies from cancer and his son

Abdullah II inherits the throne• An avalanche destroys the village of Galtür, Austria

March• Enron energy traders allegedly route 2,900 megawatts

of electricity destined for California to the town of Silver Peak, Nevada, population 200

• Fire in the Mont Blanc Tunnel kills 39 people, closing the tunnel for nearly 3 years

May• Star Wars Episode I: The Phantom Menace is released in

theaters. It becomes the highest grossing Star Wars film

ETIS’99 Conference – IT moves the business. This conference focused on the growing challenge of IT

organisations and their management to deliver new services in the emerging markets, taking into account

the INFOCOM paradigm. About 180 participants from the Telecom and IT industry participated in the event

and the feedback gathered confirmed the relevance of the topics addressed and highlighted the quality

of the event. ETIS was encouraged to continue organising such events in the future and more frequently.

ETIS’99 provided the ideal framework for discussing, formally and informally, strategic and practical domains

related to IT technology, strategy and architecture in a fast changing telecommunications industry.

• Napster, a revolutionary music downloading service,

is launched.

• Introduction of the Apple iBook,

a portable computer designed like the iMac.

• The FAST web search engine is launched,

based in Norway.

• Napster, a revolutionary music downloading service,

is launched.

• Recording Industry Association of America (RIAA)

sues Napster in the federal court in San Francisco

alleging copyright infringement.

Japan’s NTT Docomo launches I-mode

46 47


ETIS in 1999International Settlements meeting was held in Miami in November 1999, this proved to be the biggest meeting for the IS

Group. 70 Delegates from 50 carriers from all over the world attended the meeting.

The AD2000 project also had their last meeting before Year 2000, hosted by Telenor in Oslo focusing on Risk Management,

Contingency Planning and Business Continuity Planning. A number of participants emphasised the need for ‘Clean

Management’, once compliance and Year 2000 readiness has been achieved.

In December 1999, in Berlin, the workshop ‘Billing in the new Millennium’, hosted by Deutsche Telekom, was the best-attended

workshops of ETIS in this fiscal year. According to their evaluations, participants very much appreciated the value they got from

this two-day workshop.

Key Events

{ Management Board in June, hosted by KPN

in The Hague, Netherlands.

{ ETIS publishes a Survey of Emerging

Telecommunications Technologies in Europe,

which was jointly produced by ETIS and

Information Innovation BV.

{ ETIS ’99 Conference – A step towards

understanding the critical role of IT in

Telecommunications better.

{ ETIS ‘99 participants raise 4000 NLG

(approximately € 1820) for the “Make a Wish”

Foundation.

{ ETIS involved in PROBE launch – a European

funded projects dedicated to Benchmarking and

Improvement experience repository for European

procurement practices.

Remember 1999 July• Lance Armstrong wins his

first Tour de France

August• A 7.4-magnitude earthquake strikes northwestern Turkey, killing more

than 17,000 and injuring 44,000• Total eclipse of the sun is seen in cities across Europe and Asia

September• The International Criminal Tribunal for the former

Yugoslavia in The Hague, Netherlands indicts Slobodan Miloševic and four others for war crimes and crimes against humanity committed in Kosovo

December• The sovereignty of Macau is transferred from the Portuguese Republic to the People’s

Republic of China after 422 years of Portuguese rule• World panic about the Y2K bug, a perceived software glitch that will affect computer

systems when the clock strikes midnight on New Year’s Eve, 1999 reaches the height of its intensity

1 - Kenneth Svensson, ETIS Chairman 1999-2003

2 - IT moves the business – day 1 Newsletter

3 - IT moves the business – day 2 Newsletter

4 - New telIT logo

5 - ETIS Management Board Meeting Budapest, Hungary, November

6 - ETIS Management Board Meeting dinner in Hungary

1

32

65

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48 49


Remember 2000 May• The Tate Modern Gallery opens in London• Internet2 backbone network deploys IPv6

June• Young Filipino students releases the ILOVEYOU e-mail virus

that begins infecting computers and spreading over the Internet. The virus becomes one of the most costly viruses ever, estimated causing over $10 billion dollars in damage because of the steps involved in cleaning a computer after it has been infected

February• A massive denial of service attack is launched against

major web sites, including Yahoo, Amazon, and eBay

March• The Oxford English

Dictionary Online (OED Online) becomes available to subscribers

• Dotcom crash begins

ETIS goes global: The Management Board decided to allow non-European telco service providers to

become members of ETIS, and not only the traditional incumbent telco- service providers but any kind of

telco, i.e.; new telcos, internet service providers, broadcasting companies, etc.

• All around the world operators are competing

for 3G telephony licences.

• Size of Web estimated at one billion pages.

• Motorola merges with General Instrument

Corporation, to provide integrated video, voice

and data networking for Internet and high-speed

data services.

• Y2K.

Launch of the 56.6K US Robotics V.92 Modem

50 51


ETIS in 2000

The ETIS CRM workshop is a continuation of the successful event on Billing which took place in 1999. The aim

of the workshop was to describe and explain the links between the Customer Relationship Management concept

and the other key ingredients in a telco organisation, such as marketing the billing and Customer Care Systems,

dealing with new Internet-based and mobile services.

3G Mobile/UMTS

The difficult situation in many companies because of the uncertainty surrounding the

financing of 3G, as well as the difficulties in obtaining equipment from suppliers and

the high cost of networks have prevented any effective activity in this important area.

It is recognized that IT is an integral part of the service, and needs close attention.

Key Events { Management Board in June, hosted by Telia in Stockholm, Sweden.

{ First meeting in Brussels of the Special Interest Group on IT Procurement in Telecom.

{ IT Architecture workshop in Brussels, September 2000, to provide an update and overview of the latest developments in IT Architecture.

{ On-line White Paper on “Framework and IT architecture for e-commerce” launched.

{ The first ETIS member from the Baltic States, Lattelecom from Latvia joined the ETIS Community.

{ Management Board in November, hosted by Turkcell in Istanbul, Turkey.

1 - Management Board Meeting participants, June 2000 in Stockholm

2 - TELIT New name, new emblem, new horizon

3 - Management Board Meeting, Stockholm, June

4 - Management Board dinner, Stockholm, June

5 - Surprise visit of Mattias Ekström and his racing car

6 - Leaflet announcing the launch of a new Working Group, Data Warehousing

7 - Jenis Krievins, first ETIS member from the Baltic States

8 - Management Board Meeting, held in Istanbul, Turkey, November 2000

Remember 2000

1

2

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6

July• A powerful solar flare, later named the Bastille Day event,

causes a geomagnetic storm on Earth• Concorde Air France Flight 4590 crashes just after takeoff

from Paris killing all 109 aboard and 5 on the ground

September• The 2000 Summer

Olympics are held in Sydney, Australia

November• In London, a criminal gang raids the Millennium Dome to

steal The Millennium Star diamond, but police surveillance catches them in the act

• Skiers die in train tunnel inferno. At least 150 people are feared to have died in an intense fire on board a funicular railway in the Austrian Alps

3

4 5

52 53


Remember 2001 June• The King and Queen of Nepal were shot dead

after the heir to the throne went on the rampage with a gun before turning it on himself

March• Australia outlaws e-mail forwarding

This was an eventful year from numerous points of view. The telecommunications industry suffered

in the market place as never before; and then the horrific terrorist attacks which took place in New York on

September 11; these events had an impact on the ETIS community and, for the first time in the ETIS history,

a Management Board meeting had to be postponed. A small meeting was held in Brussels in November,

and the autumn meeting planned for Cyprus was delayed until June of 2002.

• Google acquires Deaj.com’s Usenet Service February,

2001, which later becomes Google Groups.

• The man who practically invented the Silicon Valley

success story, Hewlett-Packard Co-founder William

Hewlett, dies at his home, he was 87.

• Claude Elwood Shannon, the mathematician who

laid the foundation of modern information theory

while working at Bell Labs in the 1940s, died on

February 24, 2001. He was 85.

• The Code Red worm begins infecting Windows

computers in July 2001 with the intention of

performing a DDoS attack on the White House

government web page. The worm is estimated

to have caused $2 billion in damages and never

succeeded in it’s attack.

• Jan de Wit aka ‘OnTheFly’ is convicted for the Anna

Kournikova virus.

Wikipedia is founded on January 15, 2001

July• Beijing wins the bid to

host the 2008 Summer Olympics

• Napster service suspended

54 55

September• Almost 3,000 are killed in the 9/11 attacks• The 2001 anthrax attacks commence as letters containing anthrax spores are mailed

from Princeton, New Jersey to ABC News, CBS News, NBC News, the New York Post and the National Enquirer. 22 in total are exposed; 5 of them die


ETIS in 2001

Intensive SWOT analysis during autumn 2001 showed amongst others, results that the cost of central operations

and membership fees are of concern to members. As a consequence, cost structures and membership fees

were reviewed and a special effort was made to define new work items for ETIS and more effective means of

identifying members’ needs.

ETIS keeping IT right! A real success.

The two day conference in Helsinki provided an excellent opportunity for all participants

to gain at both personal and professional level. This Global conference chaired by

Richard Sitruk, ETIS Central Office, involved more than 60 companies from the Telecom

and both IT sectors, with representatives from the highest management levels.

Key Events { Management Board meeting in Helsinki, June 2001, jointly hosted by Sonera, Telenor and Telia.

{ ETIS 10th Anniversary celebrated in Helsinki.

{ Re-launch of the ETIS IT Architecture Working Group, currently known as the Enterprise Architecture Working Group.

{ ETIS 2001 Conference: “Keep IT Right” in Helsinki, June 2001, inclusive a CIO meeting.

{ The Business Architect Project (BAP): Beta-testing phase begins.

{ Management Board meeting in Brussels hosted by ETIS.

1 - Global Conference «Keep IT Right» Announcement & Agenda

2-4 - Global Conference participants in Helsinki

5 - ETIS Global Conference crew

6 - Global Conference participants in the cold

7 - ETIS Baltic Special Interest Group

8 - ETIS Management Board members in Helsinki, June 2001

9 - ETIS 10 years banner

10 - Forward to the future: a mobile phone equipped with a Blue Tooth chip opens the hotel room door

Remember 2001 October• Apple introduces the iPod

November• Microsoft releases the original Xbox game console• 50 countries sign the Convention on Cybercrime

hoping to cut the amount of crime commited through the Internet

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6

9

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Remember 2002 January• Euro notes and coins are issued in France, Spain,

Germany, Italy, Portugal, Greece, Finland, Luxembourg, Belgium, Austria, Ireland and the Netherlands

February• The 2002 Winter Olympics are held in Salt Lake City, Utah • The ex-currencies of all euro-using nations cease to be

legal tender in the European Union

March• Excite@Home, one of

the largest ISP’s files for bankruptcy and closes its doors

May• East Timor regains its independence• Estonia hosts the first Eurovision Song Contest in a former

Soviet Republic

This is not an easy time for ETIS, nor its member companies. Companies are faced with economic and

organisational problems, in a rapidly changing world. There is pressure to change quickly, to understand

the different situations in each company and country, the need to improve communication between the

technical experts and the operational managers, to demonstrate that the technologies and methodologies

in which we are experts are relevant to the business of providing services and making money, and that we

are not just ‘techies’.

• The billion mobile subscribers mark is reached.

By the end of the year there are 1.17 billion mobile

subscribers in the world.

• Approximately 1 billion PCs have been shipped

worldwide since the mid-’70s, according to a study

released by consulting firm Gartner.

• Napster files for a Chapter 11 bankruptcy.

• PCI Express is approved as standard.

• PayPal is acquired by eBay.

• The first of the code that would later become

Mozilla Firefox is made available

Launch of the Nokia 3510i, the first mass market phone

with GPRS

58 59

June• The first direct electronic communication experiment

between the nervous systems of 2 humans, is carried out by Kevin Warwick in the United Kingdom


Key Events

{ Management Board meeting in May, hosted by CYTA in Limassol, Cyprus.

{ ETIS 2002 Strategic report launched – the CIO perspective: A decade on where IT becomes the telecommunications business.

{ Electronic Billing / XML working group celebrated the 10th Anniversary of the group with 80 participants meeting in Bonn. The meeting was hosted by Detecon.

{ Going from TISS to TeBIT – ETIS yearly Telecom Benchmarking study with focus on the financial and business performance of IT.

{ Continue to further develop the ETIS Knowledge Hub.

{ A Strategy for ETIS was created and approved.

{ Management Board meeting in November, hosted by Maltacom at St. Julian’s, Malta.

1 - Tora Tenden, Chairman 2002 to date

2 - Management Board Members in Limassol, May 2002

3 - International Settlement participants from Nigeria

4 - Terje Tondel, Kenneth Svensson, Rudy Gabrielson & Tora Tenden enjoying a karaoke session

5 - Ian Clark & Ivo Galea having a sing along!

6 - International Settlement participants from Nigeria

7 - Ivo Galea, Maltacom, Reinhard Pfalzgraf, DT & Tora Tenden, Telenor

8 - Management Board members enjoying dinner

9 - CIO 2002 Strategic Report

Remember 2002 July• Free Willy star Keiko was

released from Iceland back into the wild

August• The 2002 floods ravage

Central Europe

September• Switzerland joins

the United Nations

November• At the NATO Summit

in Prague, Bulgaria, Estonia, Latvia, Lithuania, Romania, Slovakia, and Slovenia are invited to join the organisation

1

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7

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ETIS in 2002

Message from the new ETIS Chairman Tora Tenden:

Together, the Council and the Central Office have begun an in-depth, fundamental review of ETIS, its objectives,

its activities, its ways of working, its achievements, its Mission and Vision. A Strategic plan is developed for the

future which is ready to be implemented.

It is clear that there is a lot of work to be done and some difficult problems are facing us, but, I am happy with

the expertise and the dedication I have found in the people who work with and for ETIS, who are motivated not

just by money and financial reward, but also by a genuine desire to work together as a team, in the application

of a technology for which we all feel passionately.

My theme as chairman will be ‘Sharing knowledge is our strength!’

2

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Remember 2003 February• An American businessman is admitted to the Vietnam

France Hospital in Hanoi, Vietnam with the first identified case of SARS. WHO doctor Carlo Urbani reports this unusual, highly contagious disease to WHO. Both the businessman and doctor later die of the disease

March• Iraq War begins with

the invasion of Iraq by the U.S. and allied forces

April• The first computer is

infected with the Spybot worm

May• Flash mobs, organised

over the Net, start in New York and quickly form in cities worlwide

January• The first official Swiss online election takes place

in Anières

The industry was also going through many changes as the Telcos struggled with fixed mobile

convergence as well as the demand for ever increasing bandwidth. This was also a time where IT outsourcing

was a big trend among the Telcos which created a lot of change in the IT organisations.

• Google claims a searchable database of 3.6 billion

web pages.

• A fiber cable laid on the sea-bed between Svalbard

and mainland Norway - a new era for

telecommunications from Svalbard to the rest

of the world.

• The Slammer worm is first released in January 2003

and becomes the fastest spreading worm in history

after infecting hundreds of thousands of computers

in less than three hours.

• Google acquires Blogger.

• Microsoft Windows Server 2003 is released.

• Apple opens the iTunes store.

• The game Second Life is released.

• The Internet VoIP service Skype goes public.

LinkedIn, is a business-related social networking site, is

launched in May. It now has 120 million registered users, spanning

more than 200 countries.

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Key Events

{ New ETIS Website launched in conjunction with the new ETIS branding.

{ Management Board hosted by Telenor in Trondheim, Norway, May 2003.

{ TeBIT working group was established at the request of ETIS members.

{ Re-vitalising of the Partner programme has resulted in increased co-operation with Partners such as ETSI, The Open Group, GBA and FITCE.

{ ETIS Change Management Process in place.

{ TeLIT became the e-Telit newsletter which goes out to over 9.000 members of the ICT community by email.

{ Management Board meeting in Paris, October 2003 hosted by ETIS in conjunction with the ETIS CIO Executive workshop.

1 - Management Board and the ETIS team, in Paris, October 2003

2 - CIO Executive Workshop, Paris, Ian Clark, ETIS & Laurent Bruneau, France Télécom

3 - Tora Tenden, Véronique Ollagnon & Anne Leraillez

4 - 25th Management Board Meeting, Trondheim, Norway; May 2003

5 - New ETIS Website

6 - New ETIS Portal

Remember 2003 October• The Concorde makes its

last commercial flight, bringing the era of airliner supersonic travel to a close, at least for the time being

November• 2003 Rugby World Cup:

England defeats Australia 20-17 after extra time

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2 3

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5

July• The last Volkswagen Type 1

(Beetle) rolls off its production line in Puebla, Mexico

June• In an all-Belgian final at the French Open –

Justine Henin-Hardenne defeats Kim Clijsters, 6-0, 6-4

August• A heat wave in Paris

causes temperatures up to 44°C

September• Swedish Foreign Minister

Anna Lindh is stabbed in a Stockholm department store and dies the next day

Quotes following the Enterprise Architecture Group:

“ You can’t outsource a mess, you will only get a bigger mess...” John Van Meurs – KPN

“ I may not be able to define an elephant precisely but I know one when I see one... ” John Spackman on defining IT Architecture

ETIS in 2003

There has been a very tight control of finances and every possible action to improve income while cutting costs has taken

place. All of the efforts put towards the reorganisation and change management process in the past year should lead

to a 40% reduction in operating costs in the next fiscal year.

A new initiative instituted this year is the ETIS CIO Executive workshop. The first of these was held in Paris in October

2003 with Sinclair Stockman, CIO of BT as keynote speaker. The workshop gathered together CIOs from the major

telcos to identify the key issues facing CIOs and to share best practice.

Of special importance this year was the Applications Usage Study, initiated within the group, but widened

to include participants from France Telecom and BT. It was also decided to change the name of the group to

‘Enterprise Architecture’, in order to give a better understanding of its work.

64 65


Remember 2004 March• Network Solutions begins offering 100 year domain registration

April• Google announces Gmail on April 1. Many people take it

as an April Fools joke

January• MySpace official site

is launched

March• Following the terrorist attacks in Madrid, millions

of protesters against terrorism take to the streets of Spanish cities

The third ETIS CIO Executive Workshop was held and the theme was “How to use sourcing as a

competitive advantage”. The keynote speaker, Mr Robert Morgan, Director of Morgan Chambers delivered

presentations on the topics of Business models for outsourcing and Retained organisation and how to

avoid the most common mistakes. Mr Morgan said after the Workshop: “I wish there were more industry

bodies like ETIS where you share knowledge between competitors! There are very few that exist and ETIS

is truly unique...”

• The photo sharing site Flickr is launched.

• Google acquires Picasa.

• Google’s initial public offering (IPO) becomes

available at $85 a share August 19, 2004.

• Firefox 1.0 is first introduced on November 9, 2004.

• Voice over internet Protocol (VoIP) starts.

• Blizzard’s World of Warcraft game, the most

popular and successful MMORPG is released

November 23, 2004.

Mark Zuckerberg launches Thefacebook, which later

becomes Facebook

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May• The largest expansion to date of the European Union

takes place, extending the Union by 10 member-states: Poland, Lithuania, Latvia, Estonia, the Czech Republic, Slovakia, Slovenia, Hungary, Malta and Cyprus

• Ruslana wins the Eurovision Song Contest 2004 for Ukraine, with the song Wild Dances in Istanbul, Turkey


ETIS in 2004

2004 was an important year for ETIS as an organisation having just gone through a change management process

with positive results. This resulted in the addition of a new Managing Director, Terje Tondel, a new Marketing

Manager, Fred Werner and Information Manager, Kerry Lydon. With a new team in place, ETIS was once again

on the road to financial stability and improving our services to our members.

ETIS Annual Global Conference 2004 in Stockholm focused on: “Aligning IT & Corporate Goals in the Information

Age”. This highly successful conference brought together delegates from 15 countries and 35 companies,

including representatives from 13 major telcos. The event was the perfect occasion to share knowledge with a

key network of people in the telco community.

Following a Council decision, the ETIS Strategy was fundamentally reviewed.

The scope and priorities set were as follows:

• New ways of working

• Knowledge hub

• CIO Skills and responsibilities

• Identifying priorities for activities

• An overall strategy

• Financial aspects

• Improved website

• Selected membership, according to agreed criteria

• Revised portfolio after careful review

• Enhanced business model

Key Events

{ New Managing Director appointed, Terje Tondel, former CIO in Telenor.

{ Five students benefited from the ETIS Internship programme established to give

the chance to University students to gain skills, experience and knowledge in an

exciting international business environment.

{ Management Board in Stockholm June 2004 hosted by TeliaSonera.

{ ETIS VoIP Workshop including a presentation by Alain Van Gaever from the EC

– DG Information Society on “The regulatory challenges with VoIP services”.

{ ETIS Information Security working group established.

{ Management Board in Brussels November 2004 hosted by Belgacom.

1 - CIO Executive Workshop, February 2004, Frankfurt Germany

2 - CIO Workshop participants, Frankfurt, Germany

3 - ETIS 2004 Global Conference, June, Stockholm, Sweden, from left to right: Lars Gunnar Johannson, TeliaSonera; Hadi Jassim, Versatel; Danny Garvey, BT; Tora Tenden, Telenor

4 - Fred Werner, ETIS & Alex Leslie, GBA

5 - Global Conference 2004 participants enjoying dinner

6 - ETIS Annual Report introducing the new ETIS branding

Remember 2004

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August• The 2004 Summer Olympics are held in Athens, Greece

October• European Heads of State sign in Rome the Treaty

and Final Act, establishing the first European Constitution

December• Massive 9.3 magnitude earthquake generates enormous

tsunami that crash into the coastal areas of a number of nations including Thailand, India, Sri Lanka, the Maldives, Malaysia, Myanmar,Bangladesh, and Indonesia

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Remember 2005 March• Millionaire Steve Fossett breaks a world record by

completing the fastest non-stop, non-refueled, solo flight around the world in the Virgin Atlantic GlobalFlyer

April• Pope John Paul II dies; over 4 million people travel to the Vatican to mourn him• Papal conclave: Pope Benedict XVI (Cardinal Joseph Ratzinger) succeeds Pope John Paul II,

becoming the 265th pope• The Superjumbo jet aircraft Airbus A380 makes its first flight from Toulouse

May• French say ‘non’

to EU constitution

February• YouTube is founded

and comes online

During the last year we have put more effort into the relationship between the Associate members,

mostly IT suppliers, and ETIS. We see an escalating trend to strong and close relationships between companies

with complementary skills, due in part to the increasing complexity and diversity of telecommunications

and IT based services and the economic pressures of the marketplace.

Strategic decisions taken by major companies to build on an IP based platform, giving many advantages,

but with technical challenges also lead to this kind of ‘symbiotic’ relationship. Initiatives such as Applications

Integration are difficult without supplier co-operation and involvement.

• Ericsson delivers the first HSPA, (High Speed Packet

Access) system in the world.

• Mobil Wimax challenges 3G as a standard

for both telephony and data traffic.

• Google Maps launched.

• Microsoft announces it’s next operating system,

codenamed “Longhorn” will be named

Windows Vista.

• eBay acquires Skype for approximately $2.6billion.

• Microsoft releases the Xbox 360, the second

generation of their popular game console in

November.The first YouTube video entitled “Me at the zoo”is uploaded.

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July• Four terror attacks rock the transport network in London, killing 52 and injuring over 700• Live 8 concerts happen in cities around the world to put pressure

on the Leaders of the G8 countries to do more for the world’s poor


{ Relocation of the ETIS Central Office.

{ First Customer Self Service Working Group meeting was held and the focus was on Metrics, Measures and KPIs.

{ Management Board meeting in Bonn, April 2005 hosted by DT.

{ First ETIS Community Gathering held in Cyprus.

{ Management Board meeting in Cyprus, November 2005 hosted by CYTA.

{ New ETIS Mission: To enable its members to improve their business performance by personal exchange of information on using ICT effectively.

{ New ETIS Vision: To be the acknowledged best platform for sharing knowledge on the use of ICT in Telcos.

Key Events

1 - ETIS Annual Conference, Brussels, 2005 from left to right: Jean-Philippe Vanot, France Télécom; Laurent Bruneau, France Télécom; Terje Tøndel, ETIS; Jurgen Kratz, T-Systems

2 - ETIS Annual Conference 2005 from left to right: Tora Tenden, ETIS; Sinclair Stockman, BT; Michael Bartholomew, ETNO; Jurgen Kratz, T-Systems; Jean-Philippe Vanot, France Telecom

3 - Billing Workshop participants, Bonn, Germany

4 - ETIS Information Stand

5-6 - New Central Office premises

7 - First ETIS Community Gathering participants enjoy dinner

The Central Office made up of permanent group of personnel employed by ETIS to provide stable administrative

support, management, project co-ordination, internal and external communication and information to facilitate

the activities of the Council, the Management Board and the Working groups.

In a continuing effort to reduce costs, the Central Office renegotiated its contract for office space and relocated

to more cost-effective offices within the same building resulting in savings up to 60% in office rent. Keeping

offices in the same building resulted in minimal disturbance especially with regards to communication system,

administration and avoiding a postal address change.

ETIS in 2005

ETIS held its annual Global Conference, ‘Aligning IT & Corporate Goals in the Face of Convergence’, in Brussels

June 2005. The conference programme gave delegates an opportunity to learn more about convergence

strategies from leading Telcos and discuss changes, opportunities and future trends in the telecommunications

industry. The presentations covered topics such as Information Security, VoIP Regulations, Customer Self Service

on Web, Product Portfolio Management, IT Strategy and Process Integration.

Another important event this year was the ETIS Community Gathering in Cyprus kindly hosted by CYTA by Panicos

Kallenos. This event was a great success and demonstrated the real knowledge sharing that happens in ETIS.

Remember 2005 November• Civil unrest continues in Paris suburbs, President Jacques

Chirac announced a national state of emergency

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August• At least 1,836 are killed

and severe damage is caused along the U.S. Gulf Coast by Hurricane Katrina

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Remember 2006 May• Finnish monster rock band Lordi win the Eurovision Song

Contest 2006 with the song “Hard Rock Hallelujah”, the first hard rock and heavy metal song to win

July• Italy wins their fourth

FIFA World Cup title

January• Several European newspapers reprint controversial

cartoons depicting the Prophet Muhammad, sparking outrage and rioting in the following weeks

These are interesting times in the Telecom industry as networks and IT are converging to supply next

generation services. This also places ETIS, as an organisation at the heart of the telecom industry more than

ever before. At the same time we are seeing the roles of the ETIS CIO/CTOs change as they are more involved

on the business side than before and ETIS is the trusted platform where they can share their experience on this.

• Samsung shows off a mobile phone connection

with 4G technology which will give a data speed

of between 10 and 100 Mbps.

• The number of mobile subscribers in the world

passes the 2.5 billion mark.

• Google completes the purchase of YouTube

for $1.65 billion in Google stock.

• The blu-ray is first announced and introduced at the

2006 CES.

• Wikipedia volunteers create the article that passes

the 1,000,000 article mark.

• Toshiba releases the first HD DVD player in Japan.

• Apple announces Boot Camp, which will allow

users to run Windows XP on their computers.

• Twttr, now known as Twitter is officially launched.

• The GIF standard and pictures become officially free.

Skype announced that it had over 100 million

registered users.

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ETIS in 2006

This year showed a record level of activity with our second ETIS Community Gathering, CIO Executive workshop

and numerous working group meetings. The members showed their commitment and interest in sharing

experiences and best practices with their peers and working together on common challenges. The participation

level has doubled since 2003.

ETIS also launched a strategic CIO report this year which puts together all the knowledge from our CIO workshops

and event and gives our members a tangible product of our knowledge sharing. Concrete actions towards

gaining potential new members have been initiated and some of them are now already participating in some

workings groups such as Telefonica, France Telecom, Swisscom and Telekom Austria. There has also been a

dramatic increase in the use of ETIS information services, especially the members corner.

Key Events

{ Management Board meeting hosted by Belgacom in Brussels, June 2006.

{ ETIS Billing workshop, Brussels April 2006 – The Changing Nature of Billing Surrounding the IP environment.

{ IPTV workshop hosted by Belgacom, June 2006 centred around the topic of IPTV and Digital Media content delivery.

{ Second ETIS Community Gathering hosted by BT in Ipswich, UK – November 2006.

{ Some ETIS Deliverables: - CIO Executive Report on CIOs Perspective; - The TeBIT Benchmarking Study; - Electronic Billing CD-ROM.

{ Management Board meeting hosted by BT in Ipswich, November 2006.

Remember 2006 August• Asafa Powell runs the

100m in a record-equalling 9.77 seconds for a third time, this time in Zürich, Switzerland

September• Team Europe wins the

Ryder Cup for the third straight time, defeating Team USA 18½-9½

October• Google purchases

YouTube for US$1.65 billion in stock

November• Saddam Hussein is charged and found guilty of crimes

against humanity and sentenced to death by hanging

December• TIME magazine names “You” as the person of the year,

with the continued growth and success of community driven websites and content

1 - The CIO Perspective ETIS Strategic Report 2006

2 - ETIS Council Members at the Gathering in Ipswich

3 - Cover of ETIS CD – ETIS Electronic Billing Standard

4 - ETIS Billing Workshop participants

5 - Terje Tondel, Tora Tenden and Jan Vranken, KPN, signing the Anti-SPAM Pilot Project

6 - Management Board Members, Ipswich, UK, November 2006

7 - IPTV Workshop held at Belgacom offices, Brussels, Belgium, June 2006

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“

Chairing a working group in ETIS gives you access to a first-class network of professional colleagues around Europe. It also puts you in a position of influence on the agenda for information security in the telco world. I have enjoyed my time as a chair for this working group and can highly recommend the position. It is fun, interesting and opens up a large network.”Bjorn Larsen – Telenor, Information Security Group Chairman.

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Remember 2007 January• Bulgaria and Romania join the European Union• South Korea’s Ban Ki-moon becomes the new United

Nations Secretary-General, replacing Kofi Annan

May• Google releases Google

Street View, that allows visitors of Google Maps to view what an area looks like

June• In the aftermath of Greece’s worst heatwave in a century,

at least 11 people are reported dead from heatstroke, approximately 200 wildfires break out nationwide

One of the major topics this year was the exchange of information between the ETIS member CIOs on their

companies’ transformation plans for the future. Much was learned as our members discussed what they can

do to realise new service revenue, maximise their profits and differentiate themselves from the new challengers.

• The forecast predicts three billion mobile users in

the world. This corresponds to 45% of the world’s

inhabitants.

• Microsoft releases Microsoft Windows Vista and

Office 2007 to the general public.

• The Internet domain name business.com is sold

to R.H. Donnelley for $345 Million USD.

• The One Laptop Per Child (OLPC) is introduced

to the public.

• Amazon.com releases the first Kindle

in the United States .

• Google releases Android.Apple introduces the iPhone to the public at the Macworld

Conference & Expo.

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ETIS in 2007

ETIS held its 2007 Conference ‘Innovative Telecommunication Services & Business Models to Win New Markets’

in Brussels, June 2007. The key note speaker was William Mosseray, Executive VP for Strategy in Belgacom who

presented his views on the future services and business models for the Telecom Industry.

Ivaylo Yosifov, CIO of BTC (today Vivacom) was the host of the ETIS Executive CIO workshop in conjunction with the

33rd Management Board meeting. The outcome of the CIO Executive workshop, based on members presentations

on ‘Transformation plans’ together with the help from The Boston Consulting Group, was a deliverable entitled

‘Critical Enablers to Succeed with the Telcos’s Transformation’.

Key Events

{ Management Board meeting hosted by BTC in Sofia, April 2007.

{ ETIS Conference 2007 – “Innovative Telecommunication Services & Business Models to Win New Markets”.

{ Anti-SPAM Pilot Project was launched with TeliaSonera, Belgacom, KPN and Telenor as the driving forces.

{ Customer Self Service quarterly surveys.

{ ETIS Procurement & Vendor Management working group was established with an initiative by TDC.

{ ETIS Information Security Report 2007 launched.

{ Management Board meeting hosted by OTE in Athens, October 2007.

1 - Ivaylo Yosifov, CIO – BTC and Tora Tenden, ETIS Chairman

2 - Central Office Staff: Fred Werner and Terje Tondel

3 - Terje Tondel, ETIS and Andreas Assimotis, OTE at the 2007 Gathering in Athens, Greece

4 - ETIS Community Gathering Audience

5 - ETIS Gathering 2007 Crowd

6 - ETIS Gathering 2007 Crowd

7 - Management Board Meeting participants, Athens, Greece, October 2007

8 - Pilot Project generated a lot of positive press in Belgium and Holland

9-10 - Evolution of ETIS Brand

11 - Anti-Spam Co-operation Group in Belgacom in Brussels – ETIS Anti-Spam

In recognition of the growing use of electronic commerce, of which billing is an

integral part, ETIS set up a working group to develop and promote the use of a

standard subset of the UN EDIFACT INVOIC message. This subset is now in everyday

use within several ETIS member companies and EU bodies, and is in a trial phase

within other companies.

Remember 2007 December• The Czech Republic, Estonia, Hungary, Latvia, Lithuania,

Malta, Poland, Slovakia, and Slovenia join the Schengen border-free zone

November• Following it’s introduction in late 2006 Nintendo Wii with it’s

motion sensitive controllers is the game system in demand• High Speed 1 from London to the Channel Tunnel

is opened to passengers• Amazon.com releases the first Kindle in the United States

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July• Live Earth concerts are held throughout nine major cities

around the world• The final book of the Harry Potter series, Harry Potter and

the Deathly Hallows, is released and sells over 11 million copies in the first 24 hours, becoming the fastest selling book in history

August• Rupert Murdoch aquires Dow Jones & Co which includes

the Wall Street Journal

THE PAST

80 81


Remember 2008 January• Cyprus and Malta adopt the euro• The price of petroleum hits $100 per barrel for the first time• Stock markets around the world plunge amid growing

fears of a U.S. recession, fueled by the 2007 subprime mortgage crisis

February• Fidel Castro announces

his resignation as President of Cuba

March• Olympic torch relay begins from Olympia, Greece,

promoting the 2008 Beijing Olympics. The relay is marred by protests over Chinese treatment of protesters in Tibet

The role of the Central office is to help our members to support and consolidate the work that is

being done in ETIS. It is also responsible for the ETIS Members’ Corner which is the repository of all the

knowledge harnessed during ETIS working group meetings and events. One of the major exercises for the

year was the complete refreshment of the ETIS brand. This resulted in a new website and a set of internal

and external promotional materials with the hopes of harmonising and strengthening ETIS’ image.

• Google claims a searchable database of 1.0 trillion

(1,000,000,000,000) web pages.

• Apple’s iTunes App Store reports that it has sold

200,000,000 million downloads sinces its opening

in July 2008. The store now has 5500 Apps

available for purchase.

• The HD player war comes to an end when HD DVD

calls it quits, making Blu-ray the victor.

• AOL ends support for the Netscape Internet

browser.

• Apple introduces its latest line of Apple iMac

computers.

• Google releases the first public version of Chrome.Fibre to the home roll-out

across Europe.

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“

We are all on common journey driving architecture implementation further up the business value chain. We started with IT Infrastructure and Systems, arrived at business services (SOA) and will be moving onto business process management. As the journey gets more difficult so we find more value in our meetings. We had stimulating discussions, identified best practices, and using case studies uncovered the reality behind industry hype. The groups’ reputation has allowed us to attract keynote speakers notably, TMF, IBM, CBDI and Oracle to mention a few, and to benefit from their leading edge thinking. These activities have better prepared us for the road ahead, which looks as challenging as La Bollene to Sospel, the steepest stage of the Monte Carlo Rally. Now – that would be a good team building exercise!”

The Chairman of the Enterprise Architecture working group for many years,

Jan Cylwik, BT expressed the following:

ETIS in 2008

The objective of the CSS working group is to exchange knowledge about Customer Self-service strategies and

solutions in order to enable ETIS members to succeed with their Customer Self-service business objectives. The

working group was initiated by Per Rasmussen, VP TDC Residential. The working group has a clear business focus

and during the last year has the group agreed on a common set of KPIs which they measure every quarter by an

online tool provided by ETIS.

The BI&DW working group is a network of experts from the Business Intelligence and Data Warehouse area among

the ETIS members. The group decided upon the following mission statement: ‘To drive business value and exchange

knowledge in the business intelligence & data warehouse area whilst innovating the Business Intelligent field’.

Key Events

{ Management Board meeting hosted by eircom in Dublin, May 2008.

{ ETIS Billing workshop in Brussels, April 2008 – ‘Telecom Billing Strategies in the IMS’.

{ Green IT workshop in Brussels November 2008.

{ Management Board meeting hosted by Belgacom in Brussels, November 2008.

{ ETIS Community Gathering in Brussels, November 2008, co-hosted by Belgacom and ETIS.

{ New ETIS website and Members’ Corner launched.

1 - Billing Working Group meeting in Amsterdam, June, 2008

2 - Customer Self-Service Working Group Participants, Brussels, Belgium - November 2008

3 - Central Office Staff: Anne Leraillez & Eirini Markoula

4 - Enterprise Architecture Working Group, Sofia, Bulgaria - September 2008

5 - BI&DW WG meeting hosted by Croatian Telecom in Zagreb

6 - Jan Cylwik, Chairman EA Working Group at meeting held in Moscow, Russia in May 2008

7-8 - The new ETIS website - www.etis.org & the ETIS Members corner

9 - ETIS Billing Workshop 2008 participants, Brussels, Belgium - April 2008


Remember 2008 October• Global financial crisis: Following a major banking and

financial crisis in Iceland, the Icelandic Financial Supervisory Authority takes control of the three largest banks in the country: Kaupthing Bank, Landsbanki and Glitnir

September• Lehman brothers declare

bankruptcy

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July• Íngrid Betancourt and

14 other hostages are rescued from FARC by Colombian security forces

August• The 2008 Summer Olympics take place in Beijing, China• Michael Phelps surpasses Mark Spitz in gold medals won

at a single Olympics, winning eight

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Remember 2009 January• Slovakia adopts the euro as its national currency, replacing

the Slovak koruna• Barack Obama is inaugurated as the 44th, and first

African American, President of the United States• The Icelandic government and banking system collapses

March• 115th Six Nations

Championship series is won by Ireland who complete the Grand Slam

April• A 6.3 magnitude

earthquake strikes near L’Aquila, Italy, killing nearly 300 and injuring more than 1,500

As the Telco becomes more customer centric and reliant on IT to deliver, run and manage new services and

processes, ‘Information’ or ‘data’ has been indentified as the single most important asset in the Telco. In the past,

the Telcos key asset was its network and infrastructure but the ETIS members say that ‘data’ is the core asset now.

This is becoming more and more accentuated as Telcos move up the IP value chain and also as telecom

separation is coming into force across Europe. The separation of the ‘pipe’ from services again stresses the

importance of ‘data’ and IT as the enabler in the future telco. Responding to this critical issue the theme of

the ETIS Community Gathering 2009 was ‘Data is King’ – The key asset for Future Telco business!’

• The First College Journalism Course Focused

on Twitter.

• Telenor offers Fiber to the Home - including 3Play

services - to all homes in Longyearbyen. Makes

Longyearbyen probably the most complete digital

society in the world.

• Google voice, based off GrandCentral is launched.

• Facebook overtakes MySpace in Internet traffic.

• Microsoft launches the Bing search engine.

• CompuServe shuts down.

• After more than five years in beta, Gmail finally gets

out of beta.

• Microsoft releases Windows 7.

• Steve Jobs is named CEO of the decade

by Fortune Magazine.

Data retention is a hot topic for the EU

June• The World Health Organization declares H1N1 influenza strain, commonly referred to as “swine flu”, as a global pandemic• The death of American entertainer Michael Jackson triggers an outpouring of worldwide grief. Online reactions to the

event cripple several major websites and services, as the abundance of people accessing the web addresses pushes internet traffic to potentially unprecedented and historic levels

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Key Events

{ Management Board meeting hosted by DT in Bonn May 2009.

{ ETIS 2nd Information Security Benchmark report conducted by TNO

{ Management Board meeting hosted by Turkcell in Istanbul October 2009.

{ ETIS 5th Community Gathering located in Istanbul, October 2009.

{ Joanna FitzGerald joined ETIS Central Office as new Office Manager.

1 - 38th Management Board Meeting hosted by Turkcell in Istanbul, October 2009

2 - The ETIS Community Gathering in Istanbul

3 - Ian Clark - ETIS, Eirini Markoula - ETIS, & Kees Stock - KPN

4 - The refreshed ETIS logo which has been in effect since September 2009

5 - CIO Executive Workshop held in Bonn, Germany in May 2009

6 - ETIS Members at the T-Mobile Product Center

7 - Jan Cylwik, BT and Carl Piva, CA during the Community Gathering in Istanbul, Turkey, October 2009

8 - Anti-Spam Co-operation Group hosted by Turk Telekom in Istanbul

9 - PVM Working Group hosted by Telekom Austria in Vienna

Remember 2009 November• The Prime Minister of Belgium, Herman Van Rompuy,

is designated the first permanent President of the European Council

• A “significant amount” of water is discovered on the Moon

December• TeliaSonera world’s first operator to commercially launch

next generation mobile BB and deploy 4G Network

October• The Internet Corporation for Assigned Names and

Numbers (ICANN) votes to allow Web addresses written completely in Chinese, Arabic, Korean and other languages using non-Latin alphabet

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June• Twitter is asked by the US Government to delay

planned maintenance of its service as a result of heavy use by Iranian users during unrest in that country

Each year ETIS carries out a Telecommunications IT benchmarking survey called TeBIT for it’s members. TeBIT allows the

ETIS member companies to compare their own effectiveness and efficiency with others and also provides an opportunity

for the exchange of information on the business drivers and IT strategies, experiences with Outsourcing etc.

The objectives of the ETIS Procurement & Vendor Management working group is to share experience within the procurement

and vendor management area and to further explore areas on common interest, such as determining the best practice

within Governance of Vendors and also defining the Procurement & Vendor Management tasks and functions.

ETIS in 2009

The main responsibility of the Council is to ensure that ETIS is being managed effectively so that it provides the

exchange of experience and information on the use of IT within the telecom business. The Council has, by the

authority of the Management Board, the necessary executive powers for the actual management of the ETIS

foundation. It consists of seven to nine members of the Management Board and members of ETIS Council are

elected for a period of two years.

The Council did a review of the existing ETIS Strategy in February 2009. The goal of the exercise was not to re-do

the ETIS Strategy from scratch but rather to discuss the existing strategic objectives and update them to take us

into the coming years. The outcome of the review resulted in the ETIS Strategic Objectives for the period 2009-

2011 including defined KPIs to measure the progress towards the different Strategic Objectives.

ETIS also thanked Ian Clark, former Senior Advisor & Projects Director and Anne Leraillez, former Office Manager,

for their many years of excellent service to ETIS. Ian is often referred to as the ‘grandfather’ of ETIS as he has

been with ETIS since its creation in 1991. Anne has been with ETIS almost as long and has often been referred

to as a ‘cornerstone’ of ETIS.

“

Every networking meeting convinces me how much we have in common within the working group. Sharing new ideas as well as bad experiences has strengthened the work in our respective companies.” Mats Lundin, TeliaSonera and Chairman of ETIS PVM working group

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Remember 2010 January• A 7.0-magnitude earthquake occurs in Haiti, devastating

the nation’s capital, Port-au-Prince. With a confirmed death toll over 230,000 it is one of the deadliest on record

February• The 2010 Winter Olympics are held in Vancouver

and Whistler, Canada

April• Volcanic ash from one of several eruptions beneath

Eyjafjallajökull, an ice cap in Iceland, begins to disrupt air traffic across Northern and Western Europe

• BP Deepwater Horizon oil spill disaster in the Gulf of Mexico leaves gulf beaches / fishing and the shellfish industry reeling

Looking back on this past year we have seen Telcos are struggling more than ever to stay relevant in

a world dominated by over the top players, web 2.0, cloud services, social networking and fast changing

consumer patterns. Responding to this critical issue, the theme of the ETIS Community Gathering hosted

in Stockholm was: ‘The Future of Telecom Services – How to stay relevant in a 2.0 world’. This highly

successful event featured a memorable keynote presentation from TeliaSonera CEO, Lars Nyberg, and

brought together over 150 participants from 54 companies.

• The volume of data on the world’s mobile networks

is doubling each year, according to Cisco Systems.

• The social networking and brief messaging site,

Twitter, has 175 million registered users,

up from 503,000 three years ago and 58 million

just last year.

• Google Buzz is released.

• Apple announces over 10 billion tracks have been

downloaded from iTunes.

• Apple introduces the iPhone 4.

• First all-robotic surgery performed at Montreal

General Hospital.

• MachinimaSports becomes the 1 billionth subscriber

on YouTube.

• United States Cyber Command achieves full

operational capability.

• Planet Calypso a virtual planet in the game Entropia

becomes the most valuable virtual item selling for

$635,000.00 USD.

Apple introduces the iPad.

June• The World Cup soccer

tournament begins in South Africa – the first time in an African country

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ETIS in 2010

This year ETIS continued to produce benchmarking surveys, deliverables and best practices which has become an

excellent way to share knowledge and create value in the working groups. A number of surveys and benchmarking

studies have also been completed such as TeBIT, the CSS Quarterly Survey, the Procurement & Vendor Management

survey, the Business Intelligence & Data warehouse survey, the Enterprise Architecture COTS usage and Business Process

Surveys and the Information Security Benchmark conducted with support from TNO. Last but not least, ETIS also

conducted an internal IT audit and completely rebuilt its IT infrastructure to better safeguard the valuable knowledge.

1 - BI&DW WG meeting, Athens Greece, April 2010

2 - BI&DW WG members trying to reach home during the Icelandic Volcanic ash explosion.

3 - Management Board Members, Rome May 2010

4 - Management Board Members, Stockholm, October 2010

5 - ETIS brochures

6 - Lars Nyberg, CEO TeliaSonera at the ETIS Community Gathering, Stockholm, October 2010

7 - ETIS Community Gathering dinner at the Vasa Museum, Stockholm, Sweden

8 - Stockholm gathering registration desk managed by Joanna FitzGerald, ETIS

Key Events

{ Management Board meeting hosted by Telecom Italia in Rome, May 2010.

{ ETIS 3rd Information Security Benchmarking study.

{ Management Board meeting hosted by TeliaSonera in Stockholm, October 2010.

{ ETIS Community Gathering 2010 in Stockholm October 2010.


Remember 2010 October• Thirty-three miners near Copiapó, Chile, trapped 700

metres underground in a mining accident in San José Mine, are brought back to the surface after surviving for a record 69 days

September• Austerity measures trigger protests across Europe. In 2010,

people crammed the streets in countries such as Britain, Belgium, Spain and Greece objecting to budget cuts their governments deemed necessary to stay afloat amid the global recession

October• Paul the octopus, who predicted the outcome of eight

matches at the 2010 World Cup, has died at an aquarium in Germany

• Indonesia is hit by one-two punch, a tsunami and volcano

November• Eurozone countries agree to a rescue package for the

Republic of Ireland from the European Financial Stability Facility in response to the country’s financial crisis

• Whistleblower website WikiLeaks begins releasing thousands of secret state department messages

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“

The ETIS Information Security working group is a great forum to get insight into experiences related to Information Security within other European Telco’s. Information is an essential asset to a Telco, and vitally important to business operations and long-term viability. With its variety of topics ranging from security governance and standards, to external threats and digital warfare, the ETIS Information Security working group responds to every aspect of these challenges Telco’s face in the present landscape. There is just no similar group, where everyone is so open to share information as within this group. Working together works!.”Andy De Petter, Belgacom and Chairman of ETIS Information Security working group

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Remember 2011 January• After 23 years of iron-fisted rule, the president of Tunisia

was driven from power Friday by violent protests over soaring unemployment and corruption

March• Elizabeth Taylor dies• Belgium breaks Iraq’s

249-day record without a government

• Deadly Tsunami in Japan

April• French legislation bans full-face coverings

The theme for this year’s Gathering is ‘ETIS 20th Anniversary – Innovative use of IT in Telcos’.

The Gathering highlighted the main events that have led to the marriage of Telecommunications and

Information Technology during the past 20 years. This will serve as a stepping stone for the next 20 years

where telecommunications will be embedded in the environment and IT will be part of many objects,

creating an intelligent, aware and responsive environment.

• The Apple App Store completed its countdown

for its 10 billionth app downloaded from the Apple

App Store.

• The world’s northernmost 4G/LTE test network

is opened.

• Watson, an IBM Super computer beats the two

best human Jeopardy players in a three day event

with a score greater than the two human players

combined on February 16, 2011.

• In June, 2011 Newscorp sells MySpace to Specific

Media L.L.C for $35 million, around $473 Million

less than it initially paid for it.

• Voice-activated translation on cell phones

introduced by Google.Cloud computing dominates

the IT debate

94 95


Remember 2011 June• Toxic E. Coli outbreak

linked to German sprouts

July• Scandal brings end to News of the World• Deadly explosion at naval base in Cyprus• Horrific bombing and shootings take place in Norway

Key Events { Launching of the new ETIS Members’ Corner.

{ Management Board meeting hosted by A1 Telekom Austria in Vienna in May 2011.

{ Management Board meeting hosted by CYTA in Paphos, Cyprus in October 2011.

{ Enhanced version of TeBit Benchmarking Study.

1-2 - Management Board participants enjoy dinner in Vienna

3 - 2011 CIO Executive Workshop in Vienna

4 - New ETIS Members’ Corner

5 - The 2011 gathering organisational crew: Andreas Poyadis, CYTA, Jacqueline Arnold, Aphrodite Hills Resort, Joanna FitzGerald, ETIS, Nicos Nicolaou, CYTA, Terje Tondel, ETIS

6 - Gathering venue, Cyprus53 6

May• Osama Bin Laden is killed in Pakistan• Ratko Mladic, the former Bosnian Serb general responsible

for the massacre of over 8,000 Muslims at Srebrenica in 1995, is found and arrested in Lazarevo

4

1

2

ETIS in 2011

Currently, we have 9 working groups; Anti-SPAM, Billing, Business Intelligence & Data Warehouse, Customer Self

Service, Enterprise Architecture, Information Security, Procurement & Vendor Management, TeBIT and the CIO

Executive Forum. Each group usually has 2 meetings in the first 6 month of the year, and one in the autumn in

conjunction with ETIS Community Gathering. Below are some photos from most of the groups.

We would also like to take this opportunity to thank the Working Group Chairmen and Vice Chairmen for their

valuable contributions to these working groups and ensuring that the benefits from these groups are available

throughout the ETIS community.

The Council Members and Management Board members are also essential for the wellbeing of ETIS and this is

the perfect time to thank them as well for their dynamism, passion and work that they dedicate to ETIS.

The Gathering this year, took on an extra special aspect to truly celebrate this achievement of helping our

community over the past 20 years and hopefully for numerous years to come.

9796

During the year ending 31 March 1991 the following companies formally committed themselves to

participate in ETIS activities:

Our current Members are:

Belgacom

British Telecommunications plc

Community of Yugoslav PTT

Cyprus Telecom Authority

Deutsche Bundespost Telekom

France Telecom

Hellenic Telecommunications Organisation

Hungarian Telecommunications Company

Norwegian Telecom

Polish Post Telegraph Telephone

PTT Schweiz

PTT Telecom Finland

PTT Telecom Netherland

Rom-Telecom

SIP

Telecom Eireann

Telefonica de España

Televerket Sweden

(Belgium)

(United Kingdom)

(Yugoslavia)

(Cyprus)

(Germany)

(France)

(Greece)

(Hungary)

(Norway)

(Poland)

(Switzerland)

(Finland)

(The Netherlands)

(Romania)

(Italy)

(Eire)

(Spain)

(Sweden)


A1 Telekom Austria

Avea

Belgacom

BT

Cosmote

Crnogorski Telekom

Croatian Telecom

CYTA

Deutsche Telekom

eircom

EMT

KPN

lattelecom

Magyar Telekom

Makedonski Telekom

(Austria)

(Turkey)

(Belgium)

(United Kingdom)

(Greece)

(Montenegro)

(Croatia)

(Cyprus)

(Germany)

(Ireland)

(Estonia)

(The Netherlands)

(Latvia)

(Hungary)

(Macedonia)

OTE

Polska Telefonia Cyfrowa

Romtelecom

Slovak Telekom

Swisscom

TDC

Telecom Italia

Telefonica

Telenor

TeliaSonera

Turk Telekom

Turkcell

Vimpelcom

Vivacom

(Greece)

(Poland)

(Romania)

(Slovakia)

(Switzerland)

(Denmark)

(Italy)

(Spain)

(Norway)

(Sweden)

(Turkey)

(Turkey)

(Russian Federation)

(Bulgaria)

98


98

1 - Information Security Working Group

2 - Tora Tenden, ETIS Chairman

3 - ETIS CIO Workshop

4 - Procurement and Vendor Management Working Group

5 - Management Board participants

6 - Information Security Working Group

7 - Anti-SPAM Co-operation Group

8 - Billing Working Group

9 - Customer Self Service Working Group

10 - Enterprise Architecture Working Group

11 - Business Intelligence & Data Warehouse Working Group

1 2 3

4

7

9 10

11

5

8

6

Publishing this booklet would not have been possible without the support of many people. The ETIS Chairman and the Central Office staff

wish to express their thanks to all who have helped to supply the invaluable information and the photographic history of ETIS.

ETIS Central Office

Avenue Louise 331, BE-1050 Brussels, Belgium

Tel: 32.2.223.07.71 - Fax. 32.2.219.26.28

www.etis.org

20th Anniversary booklet

Documents

Transcript of 20th Anniversary booklet