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32nd

ANNUAL REPORT2018

[email protected]

Victorian Arabic Social Services32nd Annual Report 2018

Head OfficeC1, 1-13 The Gateway,Broadmeadows, Vic. 3047Tel: (03) 9359 2861Fax: (03) 9359 2899Email: [email protected]

Newport Sub-officeNewport Community Hub13/15 Mason StreetNewport, Vic. 3015Tel: (03) 9932 1234

Dandenong Sub-office39 Clow StreetDandenong, Vic. 3175Tel: (03) 9767 1995Fax: (03) 8307 2899

Epping Sub-office(Mondays only)Epping Community Services Hub713 High StreetEpping, Vic. 3076Tel: 1300 015 072

The Victorian Arabic Social Services is a public benevolent institution withDeductable Gift Recipient status. Donations made to VASS over $2 are taxdeductable.

Annual report coordinated by Kieran Hough

Designed and printed atMinuteman Press Broadmeadows

VASS 32nd Annual Report

Publication Serial Number: ISBN-13: 978-0-9579376-8-0


INDEX

Mission and Values

VASS Services Overview

Chairperson’s Report

Board of Management

VASS Staff

CEO Report

VASS College of Vocational Education

Family Services

Gambling Harm Services: Win Back Your Life

Youth Services

Aged Care and Disability Support Services

Access and Support Program

Volunteer and Co-ordination

National Disability Scheme

Home Care Packages

Settlement Support Services

Students and Volunteers

Newport Community Centre Project

Special Report from Matt Di Lorenzo

Future Focus

Financial Report

Minutes of 2017 VASS Annual General Meeting

Membership Renewal Form

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MISSION AND VALUES

• Speak Arabic but may identify as Non-Arabic. Including Assyrian, Chaldean, Kurdish, Armenian, Somali and Eritrean people.

The 22 Arab countries that are members of the Arab League of Nations and the Arabic language are: Lebanon, Egypt, Syria, Iraq, Palestine, Jordan, Tunisia, Algeria, Morocco, Sudan, Yemen, Kuwait, United Arab Emirates, Saudi Arabia, Bahrain, Libya, Qatar, Oman, Somalia, Comoros, Mauritania, and Djibouti.

Key communities serviced in 2018: Arabic, Assyrian, Chaldean, Kurdish, Turkish, Armenian, Somali, Sudanese and Eritrean, Samoan, Afghani, and Persian.

Victorian Arabic Social Services (VASS) is a state-wide key service provider with specialist expertise and knowledge in working with multicultural communities, particularly Arabic Speaking Background (ASB)* communities. The work undertaken by VASS is underpinned by community development principles which aim to develop the citizenship status of disadvantaged members of targeted communities. They do so through increased access to services, decision-making and civic participation, education and employment, and enhanced community safety programs. VASS is an inclusive organisation, open to all people regardless of background, and operates on a ‘no-wrong door policy’.

VASS is a not-for-profit organisation managed by a Board of Management elected by VASS members at the Annual General Meeting each year.

VASS has a current charitable status, which includes Deductible Gift Recipient (DGR), Charity Tax Concessions, and Income Tax Concession.

Mission StatementVASS is dedicated to addressing the social, cultural, and welfare needs of Arabic Speaking Communities within Victoria.

VisionTo foster a more inclusive Victorian community that values the strengths of its vibrant and diverse ASB communities.

Organisational Values• Commitment to serving ASB communities by

remaining non-political, non-religious, non-sectarian and inclusive of all ASB community groups.

• Awareness of the cultural, religious and regional diversity of ASB communities.

• Acknowledgement of the common threads that bind members of the 22 Arabic speaking countries located around the world.

• Work is underpinned by community development principles, which aim to develop the citizenship status of ASB communities through improved access to services, decision-making, and civic participation.

• Support of and adherence to the Victorian Charter of Human Rights and Responsibilities.

• Inclusivity, and adoption of an inclusive operative framework and does not refuse its services to people of non-Arabic backgrounds.

*ASB communities in Australia include people who identify with one or more of the following characteristics:

• Born in one of the 22 countries of the Arab World;

• Have an ancestral link to the Arab World;

Victorian Arabic Social Services24th Annual Report 20102

VASS Mission

The Victorian Arabic Social Services (VASS) is dedicated to addressing the social, cultural and welfare needs of the Arabic Speaking Background (ASB) communities in Victoria.

Our Vision

Our vision is for a more inclusive Victorian community that values the strengths of Victoria’s vibrant and diverse ASB communities.

Organisational Values

communities by remaining non-political, non-religious, non-sectarian and inclusive of all ASB community groups.

regional diversity of ASB communities.

that bind members of the 22 Arabic speaking countries located in the world.

development principles which aim to develop the citizenship status of ASB communities through improved access to services, decision making and civic participation.

Victorian Charter of Human Rights and Responsibilities.

مهمتنا نفسها تكرس فيكتوريا يف العربية االجت�عية الخدمات إن

ملعالجة االحتياجات الثقافية واالجت�عية و اإلنعاش االجت�عي

للجاليات الناطقة بالعربية يف فيكتوريا.

رؤيتنانسعى إليجاد مجمتع أك� شمولية يقدر نقاط قوة املجتمعات

الناطقة بالعربية يف فيكتوريا وتنوعها وحيويتها.

قيمنا

الناطقة الجاليات أفراد جميع لخدمة نسعى بل بعينها.

بالعربية يف فيكتوريا عىل اختالف مللهم ومشاربهم.

األصولية العربية

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الناطقة باللغة العربية.

من بالعربية الناطقة الجاليات مواطنة منزلة تطور إىل

بالقرارات واملساهمة الخدمات إىل الوصول تحس® خالل

واملشاركة املدنية.

اإلنسان. ومسؤوليات

Victorian Arabic Social Services32nd Annual Report 2018 3

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WVASS SERVICES OVERVIEWGambling Harm Services• The Win Back Your Life program has continued to provide

culturally sensitive holistic support to people experiencing gambling related harm, inclusive of affected others and those experiencing legacy harm as a result of gambling related financial abuse.

• This program has been able to provide therapeutic and financial counselling support to both single session and ongoing clients. In addition, it has delivered community information sessions designed to address the stigma of seeking assistance for gambling harm and to provide information on the assistance that is available for members of the Arabic speaking community.

• The Know The Odds program is a primary prevention project that has been working to address the issue of social isolation among young people and the relationship that has in increased risks of gambling harm.

Family Services• VASS Family Services are located at both the

Broadmeadows and Hallam/Dandenong offices.

• VASS provides a range of services including intake, assessment, referrals, casework, as well as family counselling.

• VASS also provides family strengthening projects such as parenting information sessions, family support groups and playgroups.

• The program also helps families deal with a range of issues including housing, domestic violence, mental health, as well as promoting social wellbeing and parental skill-building.

Settlement Services• VASS continues to provide free in language support for

members of the community navigating both citizenship and immigration applications.

• These services are free of charge but due to the high demand making an appointment is essential.

Aged Care and Disability Support Services• VASS’s Aged Care and Disability Support programs support

people over 65 or under 65 with a disability to remain in their homes independently. VASS’s range of programs link clients with integral services and culturally-appropriate community supports.

• The programs also support carers through linking to services and social support.

• VASS also supports the provision of culturally-appropriate aged care and disability services across Victoria through education and advocacy.

Home Care Packages • The VASS Homecare packages program in 2018 has grown

and developed from in 2018 and will continue to offer the best possible service for our clients from the Arabic and Turkish community.

• We currently have 30 package clients and over 10 on waiting lists.

• The VASS Homecare packages services the Arabic community in the north and western regions of Melbourne

National Disability Insurance Scheme (NDIS)• The NDIS is a new way of accessing disability supports that

aims to give more power to participants. The NDIS is ‘rolling out’ across different locations in Victoria.

• Throughout the year, VASS has attended workshops and training sessions to prepare for adoption of the NDIS.

• VASS has undergone the registration process, and is registered to provide Group- and Community-based supports to NDIS participants.

Youth Services• VASS has received funding through the Engage! initiative to

provide support to young people in the community.

• VASS has been providing mentoring and coaching services combined with resume writing support to enhance employment opportunities.

• VASS has also sought funding to set up a coffee cart to provide training to young people in barista skills, that will open pathways to potential employment opportunities.

VASS College of Vocational Education RTO Number: 40936Accredited courses from January 2019 include:22250VIC – Certificate I in English as an Additional Language (EAL) (Access)

22251VIC – Certificate II in English as an Additional Language (EAL) (Access)

22253VIC – Certificate III in English as an Additional Language (EAL) (Access)

22255VIC – Certificate III in English as an Additional Language (EAL) (Further Study)

22258VIC – Certificate IV in English as an Additional Language (EAL) (Further Study)

HLTAID001 - Provide Cardiopulmonary Resuscitation

HLTAID002 - Provide Basic Emergency Life Support

HLTAID003 - Provide First Aid

HLTAID004 - Provide an Emergency First Aid Response in an Education and Care Setting

CHC33015 – Certificate III in Individual Support

CHC30113 - Certificate III in Early Childhood Education and Care

CHC50113 – Diploma in Early Childhood Education and Care

New inclusions: CPC40110 – Certificate IV in Building and Construction (Building)

CPCCWHS1001 – White Card Construction Induction Training Course

SITXFSA001/2- Food Safety Supervisor Course (Hospitality Sector)


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On behalf of VASS, I proudly present the 32nd Annual Report of the Victorian Arabic Social Services. VASS has had many great achievements over the 2017-18 Financial Year, and I am pleased to share them with you. As well as strengthening our existing programs, VASS has worked on some innovative projects, in partnership with the community and a number of other organisations and services. Some of the many exciting projects VASS has undertaken in the past year include:

• Multiple research projects: VASS works with a variety of different institutions to ensure the Arabic speaking background communities are well represented in research. Among other projects, VASS participated in research with the National Ageing Research Institute into dementia; and research into social cohesion with Deakin University and the Research Institute for Social Cohesion.

• Youth mentoring: VASS has worked closely with young people of multicultural backgrounds, empowering them through support to find employment, education, and be community leaders.

• Epping Community Services Hub: the Epping Community Services Hub is a service space shared by over twenty agencies. Through co-location at this Hub, VASS has been able to work collaboratively with these other organisations to support the Arabic speaking background community. Because of its success, the model of the Epping Community Services Hub is now being duplicated throughout Victoria.

• Multicultural Moreland Celebration: this event linked a variety of multicultural community groups with the wider Moreland community through an event that celebrated different aspects of the vibrant cultures.

VASS CHAIRPERSON’SREPORT


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Numerous organisations have worked collaboratively with VASS in a variety of ways over the past year, from working collaboratively with individual clients, to guest speakers at information sessions, and more. I wish to thank the many organisations that have provided funding and other support for VASS in the 2017-18 Financial Year, including:

The Department of Social Services

The Department of Health

The Department of Health and Human Services (Vic)

The Victorian Responsible Gambling Foundation

Casey City Council

Hume City Council

Moreland City Council

Hobson’s Bay City Council

Life Saving Victoria

Ethnic Communities’ Council of Victoria

RMIT University

Deakin University

The Research Institute for Social Cohesion

Whittlesea City Council

The Brotherhood of St Laurence

The Alliance for Gambling Reform

I would of course like to thank the VASS staff members, volunteers, including the rest of the Board of Management, and students who have worked tirelessly over the past year to support the community. VASS is a growing team, and every person is a valued member. Your efforts are documented in the following pages, and I hope you are as proud of all you have achieved as I am.

Sincerely,

Ali Mustapha

VASS Chairperson

Ali Mustapha Chairperson

Architectural Engineer with Human Resource management training and qualifications. Extensive knowledge and experience in the Aged Care and Disability Sectors. Passionate about supporting the ASB community in Victoria.

Leila AlloushVASS CEO

Post Graduate Degree in Management and Social Work and 30 years’ experience in the design, delivery and management of services across issues and fields of the Human and Health Services.

Samira Zeno Secretary

Practicing lawyer; passion for supporting vulnerable communities. Extensive knowledge and experience in the Aged Care and Disability Sectors.

Mahmoud El HawliMember

Bachelor of Law Double degree in accounting Australian Legal Practitioner.

Aziza AbouzeidTreasurer

Bachelor of Accounting Cert IV of bookkeeping and working in the field of accountancy.

Mohamad Elturabi Member

African Community Leader; Community Development Training and Qualifications and leadership training related to his work with Sudanese and refugee communities in Victoria.

Zahra Baho Member

Executive Director of a number private businesses in the family and human services fields. Extensive knowledge and experience in the Aged Care and Disability Sectors.

Yousif DawoodMember

Aged Care Leadership Group ConvenorTeaching Qualification in English as Second Language and Translator (Arabic/English Assyrian and Chaldean).

Mohammad DahdouleVice Chairperson

Extensive experience in the design and implementation of Multicultural services; Cross Cultural Trainer and a Registered Migration Agent.

Mohamad Alman Member

Management training and qualifications in the human service industry and in construction; Experience of Family and Childcare services, particularly with culturally and linguistically diverse communities.

Omar Tabiaat Member

Has worked in youth leadership training, is a Youth Mentor and Travel consultant.


BOARD OF MANAGEMENT

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VASS2017-2018STAFF LIST

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CEOLeila Alloush

Broadmeadows Head OfficeOffice Coordinator Maliheh Saeedi

Family Services TeamShireen FrancisMagda Hamze

Win Back Your Life TeamRoni HannaKieran HoughShireen Francis

Aged Care and Disability Support TeamEvelyn DowlingLina HassanMariam MarkosHala AlaouiDima LadkaniFarah AbdyshoaKim Saffet Mouna Fouda

Community Support Workers TeamJanet MikhoKim Saffet Rayhan El HamouiMariam Shmouni Fusun SomuncuogluConsultantsLisa TribuzioMatthew Di Lorenzo Darren Stone Joumana El Halwe Ifzal El Syed

Youth Services Aminah Haddara

RTO

RTO Compliance CoordinatorKawthar Yakan

VET Courses CoordinatorShereen Issa

Bookkeeper/AdministrationIsra Yakan

EAL CoordinatorGanwa Katrib

TrainersMaliheh SaeediLaila TahaGanwa KatribSarita ChopraHamad AlloushAli Mustapha

Newport Sub-OfficeAged Care WorkerLaila Houli

South East Dandenong OfficeOffice and Projects Coordinator (including Arabic Women’s SeniorsGroup Facilitator)Iman Allaf

PAG CoordinatorRasha MoustafaHelene Saloumi Playgroup FacilitatorRasha Moustafa

Students & VolunteersVASS would like to extend its gratitude to the following students and volunteers for their hard work in the 2017-18 financial year. VASS recognises the importance of the diverse fields and expertise in which these students have offered to our organisation. A full list of students and volunteers is found on page 27.


VASS CEO REPORT

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VASS has once again had a productive year. VASS has seen further growth across all of our services, with some really great outcomes for clients and the community. VASS is committed to continuous improvement, and listens to feedback from clients and the community to inform service improvements. VASS undertakes a range of measures to ensure we are delivering the best possible services, from training for staff – such as training from Dementia Australia--to reviewing policies and procedures and updating these as necessary.

As well as continuously improving our existing services, VASS also uses feedback, research, and data to inform the new projects we plan to undertake. Some of the new projects planned for the near future include:


VASS looks forward to working collaboratively with clients and other services on these new projects. On behalf of VASS, I encourage you to continue to give constructive feedback on our services via the details listed on the cover page. Together, we may continue to provide high quality services that improve the lives of the diverse communities of Victoria.

Sincerely,

Leila Alloush VASS CEO

• National Disability Insurance Scheme – VASS is registered to provide NDIS services (for more details, see page 24. At present, VASS can deliver group-based social support services. VASS plans to increase the services we can provide based on demand.

• Gambling prevention and support – in addition to VASS’ existing services for those affected by gambling harm VASS has funding for a program called ‘Know the Odds’, a youth-focused prevention program. VASS is also supervising research undertaken by RMIT students into Pokies in the Northern Region, which will inform future advocacy.

• Speak My Language Program – delivered in collaboration with the Ethnic Communities’ Council of Victoria, Speak My Language aims to educate the community on different aspects of the aged care sector and heathy ageing. Information is presented in-language on community radio stations.

• Increased social support groups for isolated seniors of Arabic speaking backgrounds.

• Certificate III in Individual Support, and Certificate III in English as an Additional Language (Access) - these new courses have been added to the VASS College of Vocational Education’s class list. Based on popular demand, these courses will enable more community members to access further education and employment.

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VASS COLLEGE OF VOCATIONAL EDUCATION


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I am pleased to say that VASS College of Vocational Education has had yet another successful and busy year.

The College applied for Certificate I and Certificate IV in EAL and was able to successfully deliver 4 Certificate I in EAL (Access) courses in 2017. This year has also been the first year that the courses Certificate IV in Building and Construction, White Card Construction Induction Training Course, and Food Safety Supervisor Course have been delivered.

So far this year, 42 Certificate I in EAL (Access) students, 36 Certificate II in EAL (Access) students, 29 Certificate III in EAL (Further Study) students, 6 Certificate III in Early Childhood Education and Care students, as well as Diploma 10 of Early Childhood Education and Care students have successfully completed and graduated from their courses. A total of 96 White Card licences were also issued.

The College has recently added Certificate III in Individual Support and the Certificate III in EAL (Access) in order to meet the training needs of the community and to respond to the industries with the most growing employment opportunities.

This year has been the year for expanding our networks and establishing strong links with the industry. Throughout the year, we have consulted with many industry representatives in order to strengthen our training and assessment practices to ensure that training and assessment meets industry standard at a quality level, while also fitting the needs of the community.

Students from the English as an Additional Language Courses have expressed that they have achieved confidence in using English in their day-to-day activities, especially in filling forms, attending doctors’ appointments, and helping their children with their homework. Seeing the progress of the students has been very rewarding, and we hope to see this progress reflect back positively within the wider Australian community.

Overall, the year has been extremely successful and busy for all College staff members, and we are excited to see what the coming year has planned for us.

All information about our courses can be found on our website. Any enquiries about our courses can be made through VASS College of Vocational Education. Please see the following pages for more information about our courses. Our contact details are below.

P: (03) 9359 2861F: (03) 9359 2899E: [email protected]: www.vasscollege.com.auC2, 1-13 The Gateway, Broadmeadows, VIC 3047


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CHC30113 Certificate III in Early Childhood Education and Care

Course Duration and Structure• Face to face delivery• Classroom and practical placement components;• Delivered face-to-face, at one day per week for 52

weeks, and;• Minimum of 120 hours of placement with a registered

Early Education & Care facility

FeesFor eligible student students, State Government Funding is available through the Victorian Training Guarantee.

• Concession: $100• Non- Concession (Tuition): $500• Fee for service: $4,640.00

CHC50113 Diploma of Early Childhood Education and Care

Course Duration and Structure• Face to face delivery• Classroom and practical placement components; • Delivered face-to-face, at 1 days per week for 62

weeks, and;• Minimum of 240 hours of placement with a registered

Early Education & Care facility


• Enrolment (up-front fee): $250.00• Fee for service: $12,000

Entry requirements for both courses: • Applicants will be required to undertake a Pre

Training Review;• Current Working with Children Check; and; • Current Police Check

Employment opportunities• Child Care/ Family Day Care assistant• Child Care/ Family Day Care worker

22250VIC Certificate I in English as an Additional Language (Access)

Course Duration and Structure • Face-to-face;• Classroom components;• Delivered face-to-face, at two days per week for 44

weeks.


• Concession fee: $50.00• Non Concession fee: $250.00• Fee for service: $3,635.00

22251VIC Certificate II in English as an Additional Language (Access)

Course Duration and Structure • Face-to-face;• Classroom components;• Delivered face-to-face, at two days per week for 44

weeks.


• Concession fee: $50.00• Non Concession fee: $250.00• Fee for service: $3,635.00

Please call the College on (03) 9359 2861, email [email protected] or visit the College at C2, 1-13 The Gateway Broadmeadows, VIC 3047 for more information.

Enrolments for both courses are taken throughout the year!


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Please call the College on (03) 9359 2861, email [email protected] or visit the College at C2, 1-13 The Gateway Broadmeadows, VIC 3047 for more information.

22255VIC Certificate III in English as an Additional Language (Further Study)• Course Duration and Structure • Face-to-face;• Classroom components;• Delivered face-to-face, at one day per week for 52

weeks.

FeesFor eligible student students, State Government Funding is available through the Victorian Training Guarantee. • Concession fee: $50.00• Non Concession fee: $250.00• Fee for service: $4,090.00

Entry requirements for both courses: • Applicants will be required to undertake an English

assessment in two parts;• Informal interview - to assess spoken English

language skills and• Language, Literacy and Numeracy (LLN) written test

– to assess written English language skills.• Outcomes: This course will provide you with the

skills and knowledge to effectively undertake further study in your chosen field. In addition students will be given the opportunity to role-play and practice their acquired English skills in a friendly and diverse classroom environment preparing students for future job opportunities.

First Aid Courses available at the College!• HLTAID001 Provide Cardiopulmonary Resuscitation• HLTAID002 Provide Basic Emergency Life Support• HLTAID003 Provide First Aid• HLTAID004 Provide an Emergency First Aid

Response in an Education and Care Setting

The above courses collectively cover the following areas:• Basic Life Support (DRSABCD)• CPR and AED• Shock Management• Basic anatomical differences between adults and

children, and the implications for provision of first aid• First aid techniques: Airway Management - Asthma,

Choking, Severe Allergic Reaction, Hyperventilation• Anaphylaxis• Cardiac Emergencies• Seizures and Convulsions• Bleeding and Wound Care• Burns and Scalds• Eye and ear injuries• Extremes of Heat and Cold• Musculoskeletal Injuries• Envenomation• Poisons and Toxic Substances• Needle stick injuries• Bites and Stings• Cardiac Emergencies• Seizures and Convulsions• Bleeding and Wound Care• Burns and Scalds• Eye and ear injuries• Extremes of Heat and Cold• Musculoskeletal Injuries• Envenomation• Poisons and Toxic Substances• Needle stick injuries• Bites and Stings



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CPC40110 Certificate IV in Building and Construction (Building)Course OverviewThe Certificate IV in Building and Construction (Building) will enable you to expand your work opportunities in the Building and Construction area to roles as:

• Registered Builder; • Site Manager; • Construction Manager or; • Other building practitioners involved with the

management. In this course you will learn how to manage a successful building business through best practice in your estimating, contracts management and site supervision.

Course Duration and Structure• Face to face delivery; • Classroom and practical placement components; • Delivered face-to-face, at 2 days per week for 38

weeks inclusive of 4 weeks term breaks, and; • Minimum 150 hours of placement within a registered

Building and Construction site. Entry requirements Applicants will be required to undertake a Pre Training Review in order to ensure the following:

• Minimum of 2 years demonstrated experience in the building and construction industry or

• Currently working in the industry (trades person etc.) • Demonstrated competency in English for the level of

study • Overall suitability for the course Fees Fee for service: $3,000

• $1000 deposit must be paid to the College prior to Course commencement. Payment plans are available at the College for the remainder of the Course fee ($2000).

• Replacement of lost learner resources is an additional charge.

• A payment of AUD$20 might be required for the re-issuing of official academic transcript.

CPCCWHS1001 – Prepare to work safely in the construction industry (White Card)Course Overview The White Card will enable to begin or continue your career in the Construction Industry. In this course, you will be required to undertake Occupational Health and Safety (OHS) induction training within the construction industry. It requires the ability to demonstrate personal awareness of OHS legislative requirements, and the basic principles of risk management and prevention of injury and illness in the construction industry.Course Duration and StructureThe course delivery modes include:Face to face (Theory and simulated practical in class): 1 day - 6 hoursEntry requirementsThere are no entry requirements to this qualification. Applicants must be 18 years or older Identification• Participants must provide one form of photo I.D. (e.g.

passport, Australian driver’s licence, proof of age card, student card).

• Please note that non-Australian Driver’s Licences are not accepted.

• STATEMENT OF ATTAINMENT WILL NOT BE ISSUED if participants do not provide a valid form of I.D.

Course Outline • In Class Assessment, which consists of a combination

of written, question and answer, case study questions, projects and multiple-choice questions.

• Skills assessment which includes 4 tasks to complete• Observation Checklist which is a checklist that the

assessor uses to assess the student’s demonstrated skills during the skills assessment

FeesFee for service: $100

• A payment of AUD$20 might be required for the re-issuing of official academic transcript.


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Please call the College on (03) 9359 2861,email [email protected] or visit the College at C2, 1-13 The Gateway Broadmeadows, VIC 3047 for more information.

How to applyTo apply for enrolment in this course please contact VASS College of Vocational Education by phone, email, fax or in person as per the details below. Our staff would love to talk with you about your study goals to determine the best course for you.

Contact us:C2, 1 – 13 the Gateway, Broadmeadows, Victoria, 3047 Phone: (03) 9359 2861 Fax: (03) 9359 2899 Email: [email protected]

Food Safety Supervisor Course (Hospitality Sector)Level 1: SITXFSA001 – Using hygienic practices for food safety (Entry level Unit)SITXFSA001 is an entry-level unit for Food Safety Supervisor course within the hospitality sector as well as a standalone-accredited unit for those wanting to become food handlers. It includes the basic food safety practices such as personal hygiene and conduct, food handling, housekeeping, and waste disposal and responsibilities in areas which involve the preparation or serving of food in an establishment such as bars, cafes, clubs or hotelsUnit OverviewIn this unit skills and knowledge required to use personal hygiene practices to prevent contamination of food that might cause food-borne illnesses are taught. It requires the ability to follow predetermined organisational procedures and to identify and control food hazards.SITXFSA002 – Participate in safe food handling practicesSITXFSA002 the second unit for the Food Safety Supervisor course and takes an in-depth look at what is required to implement a food safety program and how to identify and correct any possible breaches in food safety and hygiene Once completed, the trainee will be able to locate and understand the food safety program, know how to identify and correct food safety breaches, understand how to dispose of waste and contaminated goods safely and maintain person hygiene including knowing and responding appropriately to illness. Unit Overview In this unit, skills and knowledge required to handle food safely during storage, preparation, display, service and disposal of food. It requires the ability to implement procedures as outlined in a food safety program.Course DurationThe course will run over two days, over a period of 12 hours.

Course AssessmentStudents will be assessed during the classroom session through written, question and answer, multiple choice and demonstration of skills within the workplace. Assessment will confirm knowledge and skills have been achieved to demonstrate competency across the unit.Students are offered multiple opportunities to demonstrate knowledge and skills throughout the program.If a student is not successful in completing all assessments satisfactorily, they will need to rebook the course at the full course fee.Entry requirementsApplicants are not required to complete any pre-requisite training however should have basic understanding of the English language:

Professional Recognition(Level 1 & Supervisor) The unit can be used applies to all organisations with permanent or temporary kitchen premises or smaller food preparation or bar areas.This includes restaurants, cafes, clubs, hotels, and bars; tour operators; attractions; function, event, exhibition and conference catering; educational institutions; aged care facilities; correctional centres; hospitals; defence forces; cafeterias, kiosks, canteens and fast food outlets; residential catering; in-flight and other transport catering.It applies to food handlers who directly handle food or food contact surfaces such as cutlery, plates and bowls during the course of their daily work activities. This includes cooks, chefs, caterers, kitchen stewards, kitchen hands, bar, and food and beverage attendants, and sometimes room attendants and front office staff.FeesFee for service: $150.00CertificationOnce a competent mark is awarded, learners will be issued with a Statement of Attainment for SITXFSA001 Use hygienic practices for food safety and SITXFSA002 – Participate in safe food handling practices. These Units of Competency is Nationally Recognised Training from Tourism, Travel and Hospitality Training Package.


FAMILY SERVICES

VASS Family Services has successfully supported a vast number of Arabic Speaking families over the 2017 – 2018 Financial Year. The number of referrals to VASS has continued to grow. VASS Family Services receive referrals from Government and non-Government services, most of them from The Department of Health and Human Services. Referral sources acknowledge VASS’ expertise in providing culturally and linguistically appropriate counselling, education, and capacity-building to families of ASB.

Early intervention, prevention, and education are the focal point of Family Services at VASS. VASS works with parents in order to address their children’s needs, safety, and the transition from childhood to adolescence.

VASS Family Services have delivered a variety of activities to support families including: counselling and therapeutic sessions, advocacy, family counselling and support group sessions involving family strengthening projects, parent information sessions, parenting skills training, and playgroups. Parent information sessions delivered in-language addressed topics such as: family violence, child development stages, parenting skills training, and parenting in a new culture.

CLIENT FEEDBACK:

“The social worker Shireen has helped me work through some of the challenges of adapting to the Australian culture and helped me relate more to my children.”

“During my private sessions with Shireen I have learnt a lot including new and positive forms of disciplining. This has helped me feel more confident as a parent.”

“VASS supports me with everything that I need, whether it be advice, referrals, or the completion and comprehension of forms.”

“The staff at VASS are always caring and willing to help me. This is why I feel comfortable and welcome at VASS.”

PLAYGROUPSVASS in the South East runs one Play Group in Hallam. The group offers ASB families a safe environment for them and their children to meet and participate in the pre-school experience, as well as to bond as a family and with other families. The group meets once a week, and the families participate in a social outing at the end of each school term.

Playgroup details:

Tuesdays 9.30am – 12.30pm; 24 Nettle Drive, Hallam, 3803 (Hallam Gardens)

See below for contact details for enquiries about the Playgroup

LIFE SAVING VICTORIA PROGRAMVASS in the South East runs a yearly activity in partnership with Life Saving Victoria. Children and their families learn about water safety on a local beach. Every year 20 children between the ages of 5 and 13 join the program. It has been a great success for the sixth year in a row.VASS South East Intake Session

VASS SOUTH EAST INTAKE SESSIONVASS in the South East has an Intake session on Friday from 10am -2.00pm, where clients are able to drop in for information and referral services. We are seeing a large increase in clients from all different backgrounds, but particularly from Iraq, Lebanon, Egypt and Syria. VASS workers provide onsite information and referral services for ASB families relevant to their needs.

VASS has received positive feedback from both other agencies and clients. Clients have reported the following benefits of the VASS Family Services program:

• Increased confidence in approaching and engaging with mainstream services

• Increased positive relationships with children and spouse

• Increased understanding of children’s needs, particularly developmental needs

• Improved social and emotional wellbeing

• Increased knowledge of family violence, how to recognise and respond to it, and its impact on the whole family

• Increased knowledge of coping strategies for stress

Funding: Commonwealth Department of Social ServicesCost: VASS services are free of charge, however some special activities may incur a small cost

Contact Information:Broadmeadows Area:Shireen Francis,Family Services Coordinator,Phone: (03) 9359 2861Email: [email protected]

South East Area:Iman AllafPrograms Coordinator VASS SE (Hallam)Phone: (03) 9767 1995 Fax: (03) 8307 2899 Email: [email protected]

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LIFEGAMBLING HARM SERVICESWin Back Your Life

WIN BACK YOUR LIFEThe Win Back Your Life program is a service funded by the Victorian Responsible Gambling Foundation (VRGF) to address layers of harm caused by gambling within the community. Through the VRGF’s support, VASS is able to provide in-language therapeutic and financial counselling to people impacted by gambling harm, both as a gambler themselves or as an affected other, and work to increase the community’s knowledge and understanding of gambling harm.

These counselling services operate in partnership to provide holistic care to those impacted by gambling harm, and to ensure that the full needs of clients are met. Therapeutic counselling provides support to unpack and address the contributing factors and lived experiences connected to the gambling harm. VASS’ financial counselling services works to implement practical support in dealing with the monetary impact of gambling harm, both for the person experiencing gambling harm and affected others. Services also recognize and address the experience of legacy harm due to the impacts of previous family members’ and partners’ gambling harm.

The program has also run community awareness sessions throughout the year which operate in order to educate people about the risks surrounding gambling, and to destigmatise seeking help to address gambling harm. These sessions have facilitated open conversations between community members about the lived and wide-reaching effects of gambling harm.

Win Back Your Life has also been greatly assisted by RMIT Social Work students who have undertaken research-based professional placements with VASS. These students have been working on an ongoing research project looking at the license application process for new Electronic Gaming Machine (EGMs) made by Pokie venues, and what impact members of the community effected by these venues can have on the process.

KNOW THE ODDSIn addition to Win Back Your Life VASS has received funding by the VRGF for a youth-focused primary prevention project to run until the end of 2019. This project aims to combat social isolation for young people aged between 18 and 30 in the Hume and Whittlesea areas, whilst also providing education around the risks associated with gambling. We ran a series of events around the football world cup to provide an alternative location to Pokie venues and the casino for young people to watch key matches. We have also collaborated with Melbourne Polytechnic to provide social excursions to participants of their Young Adult Migrant Education Course.

Funding: Victorian Responsible Gambling Foundation

Cost:VASS Multilingual Gambling Support Services are free of charge

Contact information:

Win Back Your Life

Roni HannaGambling Case Manager,Phone: (03) 9359 2861Email: [email protected]

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Shireen FrancisFamily Services Coordinator,Phone: (03) 9359 2861Email: [email protected]

Know The Odds

Kieran HoughSocial Worker,Phone: (03) 9359 2861Email: [email protected]


YOUTH SERVICES

VASS Youth Services has been able to secure funding through the State Government’s Engage! initiative, which has enabled us to continue and expand our current youth services.

This includes:

• Volunteering

• Community events

• Coaching

• WorkshopsYoung people are engaging in various volunteering roles within VASS, supporting the work we do whilst gaining valuable real-world work skills, and building confidence and leadership capacity. We provide a one-to-one coaching and mentoring service catered to the specific needs of individuals, supporting them in navigating career, training, education, and employment pathways. We also have been running workshops with different organisations, which are targeted towards developing some of these skills – particularly employment and educational development. We have also been running community events aimed at creating a welcoming and safe space for young people to build friendships and connect with their broader community.

Our community faces massive challenges, and our young people often suffer the most. Our programs seek to build up young people to be able to take control of their lives, overcome the marginalisation, discrimination, and stigma that are working against them, and support them to achieve their goals and dreams.

Funding for this program is ongoing until the end of December 2020. VASS hopes that over the next two years, as we develop our team and work closely with other organisations, that we will be given the opportunity to continue and expand our youth services program and build a bigger and stronger team that will be able to carry out our work into the future.

Funding: Victorian GovernmentCost: VASS services are free of chargeEmail: [email protected] [email protected]: C6, 1 – 13 the Gateway, Broadmeadows, Victoria, 3047Phone: (03) 9359 2861

Fax: (03) 9359 2899

Funding: The Department of Social Services

Cost: VASS services are free of charge

Contact:C2, 1 – 13 the Gateway, Broadmeadows, Victoria, 3047Phone: (03) 9359 2861Fax: (03) 9359 2899 Email: [email protected]

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AGED CARE AND DISABILITY SERVICES

VASS has many programs and activities across the State under its Aged Care and Disability Support Services banner. In addition to the growing demand for our ongoing programs, VASS has been a part of many exciting community-support projects. Farah Abdyashoa, a VASS Aged Care and Disability Support Worker, has been working with the Ethnic Communities’ Council of Victoria on a project called ‘Speak My Language’. Speak My Language aims to educate the community on different aspects of the Aged Care sector and heathy ageing. Farah will be interviewing experts and community members in Arabic on community radio, so that Arabic seniors can better access and understand the information. VASS has also been part of a research project with the National Ageing Research Institute and Curtin University on perceptions of dementia in CALD communities. The results will be used to produce videos educating the community about dementia.

PLANNED ACTIVITY GROUP (PAG) / SOCIAL SUPPORT GROUPSVASS Planned Activity Groups (PAGs) and Social Support Groups assist people over 65 years of age, people with a disability, and carers who are socially isolated. PAGs support clients to maintain independence and connect with the community. VASS is funded to work with people of Arabic Speaking Backgrounds, inclusive of Assyrian and Chaldean communities. VASS employs trained bilingual workers and volunteers to ensure PAGs are culturally and linguistically appropriate. PAGs undertake a variety of social activities based on participants’ goals, including guest speakers, exercise classes, excursions, special events, and more. In 2017-2018, the Dallas group has had guest speakers on topics such as elder abuse, financial literacy, and diabetes. VASS PAGs across the State include a women’s group in Newport, a women’s group in Epping, women’s and men’s groups in Dallas, a group in Casey, and a women’s group in Dandenong North. Demand for VASS’ PAGs are growing, with more than 100 participants across the State.

Planned Activity Groups have a number of benefits including:

• Meeting participants’ social, cultural, emotional, and physical needs.

• Education and enhancement of physical and mental health, including healthy ageing strategies.

• Provision of respite and support for carers.

• Developing and maintaining skills for everyday living, thereby maintaining independence.

• Providing preventative individually-driven interventions to prevent admission to long-term residential care and hospital.

VASS in the South East runs two Social Support Groups: one in Berwick (Casey City) and the other in Dandenong North. The two groups are aimed at offering ASB elders, and those who are isolated, a social environment in which they can meet and participate in the wider community. This experience allows participants to learn about services available to them, and work on improving their mental health and wellbeing by participating in small projects. Some groups include, for example, strength training for older people, and cooking for a healthier diet. The two groups engage in social outings at the end of each term. The group operating in Berwick is based at Berwick Senior Hall, 112 High Street every Thursday between 11:00am and 4:00pm.

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ARABIC WOMEN SENIORS GROUPThis program aims to bring isolated older women together for social interaction. The majority of the seniors have the following barriers in accessing mainstream activities:

• Language barriers (which is why they find it so beneficial to be part of the group).

• Cultural barriers: ASB communities share cultural norms related to customs and tradition

• with despite differences in religion or country of origin which are shared in the group (for

• example food, cultural games, music, and socialising norms).

• The Arabic Women Seniors Group operates from Jan Wilson Community Centre every Thursday

• between 10:30am and 1:30pm.

• The group has been involved in a range of different projects and activities, including:

• “Let’s Cook and Talk”. The project provides educational information on the link between

• cooking healthy meal and women’s health, while at the same time introduces other

• cultural groups to Arabic /Middle Eastern and Halal food. ‘Let’s Cook and Talk.’ The

• Department of Health and Human Services managed by the State Wide Resource Centre

• at ECCV funds transport for participants.

• The group has also completed a full year of a gentle exercise class at Oasis Leisure Centre.

Funding:The PAGs and Social Support Groups in the North and West are funded by the Victorian Department of Health and Human Services and the Commonwealth Department of Health respectively. VASS’ Social Support Group in the South East City of Casey is funded by the Casey Council under their Brokerage Funding Program. The group in Dandenong North is funded by the Department of Health and Human Services, Participation for CALD Seniors Grant Program 2017, Seniors Program and Participation Unit, and by the Federal Government.

Eligibility:Aged over 65 years, or under 65 years with a disability, or a carer.

Costs:A voluntary gold coin donation may be requested, however no one will be refused service due to inability to pay.

Small fees may be incurred for activities with excessive costs.

Contact information:Broadmeadows area:For more information please contact Mariam at VASS Head Office (03) 9359 2861

or [email protected]

South East area:For more information please contact Iman Allaf on (03) 9767 1995 / 0421 990 216

or [email protected]

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PLANNED ACTIVITY GROUPS

PAG Name Key Workers Target Group Day/ Time Location

Northern PAG - Women

Mariam Markos Over 65, has a disability (DSP) or Carer

ASB and Assyrian/ Chaldean Women

Thursday, 10am – 1pm

Lynda Blundell Community Centre, 185 Blair St, Dallas

Northern PAG - Men Mariam Markos, Farah Abdyashoa

Over 65, DSP or Carer

ASB Men

Thursday,

10am – 1pm


Dallas Men’s Group Assad Saraya, Mariam Markos

Over 65, DSP or Carer

ASB Men

Thursday,

10am – 1pm


Newport PAG Laila Houli Over 65, DSP or Carer

ASB Women

Tuesday,

10am – 2pm

Newport Community Hub, 13/15 Mason St, Newport

South Eastern PAG Iman Allaf Over 65 ASB Men and Women

Thursday 21 Harding Street

Coburg

Epping PAG Lina Hassan Over 65, DSP or Carer

Arabic speaking

One Monday per month

Epping Community Services Hub, 713 High Street, Epping


ACCESS AND SUPPORT PROGRAM/ SPECIALISED SUPPORT SERVICESThe Access and Support program (also known as Specialised Support Services) supports clients who

are over 65 years, under 65 with a disability, and carers from Arabic Speaking Backgrounds (ASB) (inclusive of Assyrian and Chaldean communities), that experience barriers to accessing HACC and aged care services. VASS’ culturally competent, multilingual Access and Support workers work intensively with clients who would otherwise miss out on vital services.

The Access and Support program is very pertinent for the ASB community as a major barrier to accessing services include cultural stigma around aged care and a lack of knowledge of what is available, which this program is dedicated to addressing. The demand for Access and Support continues to grow, as many people in the community struggle with the many changes to the aged care and disability sectors in addition to these barriers. In the 2017-18 financial year VASS’ Access and Support workers supported over 50 clients.

VASS supported people who have a disability or are aging and their carers by:

• Enriched client knowledge and awareness of the services available.

• Enhanced communication between clients and HACC and CHSP providers.

• Increased engagement with Aged Care services through support to access My Aged Care.

• Addressing the concerns of potential HACC and CHSP clients.

Eligibility:

• 65 years or over; or

• On a disability pension; or

• An unpaid carer of one of the above; and,

• Eligible for HACC or CHSP services

• Socially isolated and disadvantaged

• Experiencing barriers to accessing HACC or CHSP services

• Of ASB or Assyrian Chaldean communities/backgrounds

• Living in the regions: Hume, Moreland, Darebin, Whittlesea, Banyule, Nillumbik, Yarra,

• Hobson’s Bay (over 65 year olds only)

The Access and Support workers also work in the HACC and Aged Care systems more broadly to

provide culturally appropriate information and advice and assist generic agencies to develop

culturally appropriate service responses for ASB specific clients.

Funding:The Access and Support program/ Specialised Support Services is funded by the Victorian

Department of Health and Human Services and the Commonwealth Department of Health respectively.

Costs:Support from an Access and Support worker is confidential and free of charge.

Contact information:For more information please contact Lina Hassan or Farah Abdyashoa at VASS Head Office (03) 9359 2861 or [email protected]

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COMMUNITY VISITORS SCHEME

VASS Community Visitors Scheme (CVS) aims to enrich the lives of senior ASB individuals who are at risk of social isolation. The program promotes the social and emotional wellbeing of the recipients of Australian Government subsidised Home Care Packages (from any provider) through matching the older person with a volunteer. At present, there are 6 pairs of volunteers and clients and this number is continuing to flourish.

The benefits of the Community Visitors Scheme for the clients are:

• Increased social and emotional wellbeing

• Decreased feeling of social isolation

• Connectedness to the ASB community

• Formation of a long-term friendship

• Occasional outings such as visits to a park as part of the volunteer-client relationship

Volunteer Recruitment:Volunteers are an important asset and crucial contributors to VASS and its community, and VASS is always looking for more. The volunteers are trained to enhance their skills and knowledge in relation to the VASS values, policies and responsibilities of CVS volunteering.

If you are interested in making a difference to someone’s life and are able to dedicate a couple of hours per fortnight of your time, please contact the CVS Project Coordinator on the details below.

Funding:Department of Social Services

Costs:Free of charge. Please consult your Home Care Package provider

Contact Information: Dima Ladkani

Phone: (03) 9359 3861

Email: [email protected]

Fax: (03) 9359 2899

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VASS relies on the generous time and dedication of volunteers for a number of activities. Volunteer Coordination (also known as Sector Support and Development for the federally funded component) is a program funded by the Victorian Department of Health and Human Services and the Commonwealth Department of Health. This program supports HACC and Commonwealth Home Support Program clients who would otherwise be socially isolated to participate in social activities. Clients of Arabic, including Assyrian and Chaldean backgrounds, are matched with volunteers that meet their cultural and linguistic needs. The volunteers take their client to a social group, but provide more than just transport – they provide encouragement and morale to the client. Many clients say arriving with someone else makes them more likely to attend. The program is vital in assisting elderly people and people living with disabilities to maintain their independence. In many cases it also provides much needed respite for carers.

The other benefit of this program to the community is the empowerment of the volunteers involved, who are members of the Arabic, Assyrian and Chaldean communities themselves. Through training and by being a source of support to other community members, volunteers reported that their self –esteem and confidence increases. Some volunteers have gone on to further volunteering, study or work in the community services sector. In 2017-18, 10 volunteers supported VASS clients.

Funding:This program is funded by the Victorian Department of Health and Human Services for people with disabilities and the Commonwealth Department of Health for people aged over 65.

Costs:All VASS programs and activities are free of charge. Small fees may be incurred in relation to activities with excessive costs.

Contact information:For more information please contact Lina Hassan for more information at VASS Head Office (03) 9359 2861 or [email protected]

VOLUNTEER CO-ORDINATION


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ENATIONAL DISABILITY INSURANCE SCHEME(NDIS Provider no. 4050023580)

The National Disability Insurance Scheme (NDIS) is an insurance-based scheme that aims to improve the lives of people with disabilities. Funding is allocated to each individual based on their needs and eligibility, rather than to an organisation. Participants then choose their supports from the marketplace of providers, and are empowered to pursue their goals and aspirations.

NDIS eligibility

• Under 65 years of age (and above 6 years of age if accessing supports at VASS)

• Australian residency

• Have a disability that is lifelong or significantly impacts everyday functioning

VASS is registered to provide group and community participation activities under the NDIS. If a participant has these activities approved in their plan, they can join the VASS Social Group as part of their NDIS supports. VASS’ group program provides a sense of community and support that are linguistically and culturally appropriate. Activities based on participants’ goals teach new skills and build upon participants’ needs, empowering the individual to use these skills on their own.

When: Thursdays, 10am – 1pm

Where: Lynda Blundell Community Centre, 185 Blair Street, Dallas

Accessing the NDIS If you already receive supports from a government funded disability program, you will be contacted by the National Disability Insurance Agency (NDIA) to transition to the NDIS. If you do not currently receive disability supports and the NDIS is available in your area you can request access by calling the NDIS on 1800 800 110.

Referrals to VASS for participants who are accessing the NDIS can be done through ‘Myplace’, an online portal.

Contact Information: Mariam MarkosPhone: (03) 9359 3861Email: [email protected]: (03) 9359 2899


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(Home Care Provider no. 23516)

HOMECAREPACKAGES

Victorian Arabic Social Services (VASS) has had great success with the home care packages this year, and has grown rapidly with the referrals of new clients and the employment of care workers. VASS is an approved Home Care Package provider that aims at providing the care, services, and case management to tailor for the individual needs of the client. The main aim of home care packages is to give flexibility and choice for living at home independently for longer.

The Home care package team has come a long way this past year and have grown and worked together at providing the best possible care and service for our growing client base. In July 2017 we introduced the fee structure which allowed us to recruit new care workers to assist our clients.

The Program assists the elderly to manage all the supports and services they receive. The kinds of services that can be received on a package include: support services (like home maintenance, home modifications, and social activities), personal care, nursing, allied health and other clinical services, and care coordination and case management. VASS’ role in the process is to work with the client, their carer and family to support them to manage all of their care needs.

Home Care Packages are for people over the age of 65 years. To be assessed as eligible for a Home Care Package, you will need to be assessed by an Aged Care Assessment Service (ACAS) after registering with the My Aged Care Contact Centre. VASS can assist in this process.

There are four levels of Home Care Packages: Level 1, 2, 3, and 4.

• Level 1 supports people with basic care needs

• Level 2 supports people with low-level care needs

• Level 3 supports people with intermediate care needs

• Level 4 supports people with high-level care needs.The Australian Government (Department of Health) funds the majority of each Package, but clients may be asked to make a small contribution towards services if they can afford to do so. You cannot be denied a Home Care Package if you cannot afford to pay. Home Care Packages do not interfere with existing caring arrangements or the Centrelink Carer Payment.

Contact:Mouna FoudaPhone: (03) 9359 3861Email: [email protected]: (03) 9359 2899


SETTLEMENT SUPPORT SERVICES

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VASS' settlement services have continued to see high demand throughout the year. The goal of VASS' Settlement Support Services is to provide a multicultural service with particular expertise for the ASB community. VASS Settlement Support services offers both short-term as well as long-term settlement support to newly arrived immigrants and those wishing to reconnect with family overseas. VASS is not funded for Settlement Support and relies on the generous time and expertise of trained volunteers and students.

In addition to the current settlement services offered VASS has applied for federal grants to provide specialise settlement support for members of the Arabic speaking community who are new arrivals to Australia. VASS is hoping to be able to provide both tailored case management for new arrivals and community outreach programs. The case management will focus on providing support for new arrivals in navigating the issues relating to migration and adapting to their new lives in Australia. This will include assistance with accessing government services, help with enrolling children into local schools and ensuring clients are aware of their new rights and responsibilities as members of the community. VASS’ proposed community outreach program will include running info sessions and workshops for new arrivals to assist with adapting to their new homes. It will also include providing cross-cultural training for other service providers to help them in supporting the local community, inclusive of new arrivals.

Costs:Free of charge.

Contact Information:Due to high demand, appointments are necessary for these services.

For Citizenship Support, please contact Magda Hamze at (03) 9359 2861 or [email protected]

For Immigration Support, please contact Joumana El Halwe at (03) 9359 2861 or email [email protected]


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SSTUDENTS AND VOLUNTEERS

In 2017- 2018, VASS has taken on students from a range of academic backgrounds including Social Work, Psychology, Counselling, Community Services, Sociology, English/ AMEP, VCAL and Secondary Schools (Work Experience). VASS hosts students from a range of institutions, and has a flourishing partnership with RMIT to host Social Work students.

The students and volunteers have made a real contribution to VASS in areas as diverse as direct client support to writing funding submissions and assisting with community projects. VASS is so appreciative of the contributions of students and volunteers for the vital support they give.

VASS has several specific programs which volunteers can be a part of, including Volunteer Coordination, and the Community Visitor’s Scheme, but also takes on volunteers for other roles and purposes that are not program specific. See page 23 for information about the volunteer programs, or enquire via the details below regarding general volunteer opportunities.

Below is a list of just some of the students and volunteers that have worked at VASS in the 2017-18 financial year:

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“Placement at VASS helps social work students apply theory to practice. VASS provides a holistic service to Arabic communities there is many opportunities for students to gain experience advocating for individuals and engaging with Arabic communities.” - Damien Twining

Contact information:Name: Evelyn DowlingPhone: (03) 9359 2861

Students:Sheila BangayanLisa Tamiakis Jessica BallOliver MoffittMartin JonesPhoebe Logan-JacobsonZeina ZayatMarianne YousifTalitha MonaghanYasmine TahaJack FatoulBushra MansourDoha KhatibJoseph BillingDamien TwiningNada KhudhurJoumana El HalabiDarren StonesShemiran KundaAnwsh ButrusMarlina IlyasNansi OdishoFadi IsmaelElimar Sawa

Volunteers: Joumana El HalweAssad SarayaNejla SelbibegRayhan El HamouliIden DiwanBibo IshakMay ChahalNana HassanRaafat El-KashefGeorge MattiBayan ArabWafa KarimeMohanad AbdyashoaAreej NajeebNour Zain El Dein Batul Al-QarakchyAfifa FranjiehAntwanet ChanisSamir ChaibaNabila RzikMariam ShmouniSaad Al-FarjuBushra MansourReiad Daououd


NEWPORT COMMUNITY CENTRE PROJECT

At a specially convened meeting at the Victorian Arabic Social Services in Broadmeadows on Tuesday 20th of March 2018, representatives from the Hobsons Bay City Council informed the VASS CEO, Board and Members, VASS Staff and Group Leaders, Arabic community leaders and activists that the 16 Oxford Street Newport Community Centre building was no longer safe and that it would be demolished. After more than 20 years of Arabic people and groups participating safely and inclusively at the centre, the Arabic community have experienced deep sadness and loss due to the centre being closed and demolished.

VASS is now actively campaigning to the Hobsons Bay City Council to rebuild the community centre at 16 Oxford Street Newport as soon as possible. VASS regards the 16 Oxford Street Newport site to be a culturally safe and socially inclusive location for providing and supporting Arabic group, social, cultural and education activities for the people of Hobsons Bay. VASS understands that the Arabic community is contributing strongly to the sustained growth and progress of the Hobsons Bay area and this is now reflected in our increased advocacy efforts with the support of key stakeholders for rebuilding the community centre.

VASS is communicating regularly with the Hobsons Bay City Council for the specific purpose of achieving a win-win outcome for all because we understand that the close-knit Arabic community requires a long-term plan to accommodate ongoing and future community-based needs in the Hobsons Bay area. In August 2018, VASS attended and actively participated in the Hobsons Bay City Council’s ‘A Fairer Hobsons Bay for all’ discussion forum workshop at the Newport Community Hub and we provided key information and feedback regarding the Arabic community’s current and future social inclusion, wellbeing, education, cultural, and health needs.

VASS is achieving increased support for this campaign from politicians, human rights advisers, business professionals and operators, Arabic community leaders and activists, group participants, and residents of the Hobsons Bay area. Supporters of VASS are providing feedback and assisting to raise awareness for the community centre to be rebuilt by council, and we sincerely acknowledge their valued efforts and contributions.

VASS is regularly updating stakeholders, media, and interested parties about this issue by providing information via email updates and newsletters. VASS understands that a healthy, socially inclusive N

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and proactive Arabic community continues to support the economic and wellbeing growth of the Hobsons Bay community, and we will continue to strongly advocate for what we believe is a fair outcome for all. VASS is determined to achieve its aim of the Hobsons Bay City Council rebuilding the community centre at 16 Oxford Street Newport and we look forward to council supporting this outcome.

Contact information:Name: Darren StonesPhone: (03) 9359 2861Email: [email protected]


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TSSPECIAL REPORT: SOCIAL COHESION PROJECTS

VASS has been working with Deakin University and the Research Institute for Social Cohesion (RIOSC) on a number of projects relating to social cohesion. During 2017, we collaborated on the project:

“Interviewing the Families of Young People who have Joined, or Attempted to Join, Violent Conflict”

The research was conducted with Professor Michele Grossman and Research Fellow Vivian Gerrand. This involved conducting a series of interviews with family members with a lived experience, which were then used to develop workshop materials to be used for community building. The research and workshop materials were published at the end of 2017, and have been used to assist in much needed community discussion around terrorism, peace and building knowledge and understanding for ordinary people.

VASS has also been a part of another research project with Deakin University with Research Associate Vanessa Barolsky early in 2018 titled:

“The role of community support in reintegrating children, women and families returning to Australia from foreign conflict zones”

Utilizing the skills and knowledge developed during our previous research, and other Living Safe Together Programs which ran in 2016, VASS staff where able to assist in developing a deeper understanding of the needs, supports and ways in which communities can be utilised to better reintegrate returning families.

VASS is proud to be part of efforts to develop understanding between communities, religious groups and supporting efforts to create a society that is peaceful and harmonious for all peoples.


VASS continues to strive to expand and improve its ability to serve and support the community and it’s needs. VASS has also continued to foster and develop new and existing relationships with other services create a strong network to provide holistic assistance to clients. This is continually reinforced by the leadership of VASS’ senior management and the Board of Management. VASS continues to adapt in response to new developments in the community services sector and the needs of funding bodies.

VASS has made several grant applications relating to providing responsive and detailed support towards the needs of people newly arrived to Australia. If successful, this funding will be used to provide both individual support as well as community outreach programs aimed at both assisting new arrivals and training other service providers in culturally appropriate approaches. This will allow VASS to expand the current settlement services provided. VASS has also been approved for the ‘Pick My Project’ community project shortlist for the proposed VASS Coffee Cart. The idea of this initiative is to seek funding for VASS to purchase a coffee cart which will then be used to train young people in coffee making and so provide skills and experience necessary for people to seek employment as a barista.

In the Aged Care and disability field VASS is adapting to changes in the aged care package system as well as changes resulting from the implementation of the National Disability Insurance Scheme (NDIS) ensuring that all new processes are fully understood and complied with. VASS staff have been continually attending workshops and information sessions from various government agencies to maintain an in depth knowledge of these changes as they are implemented. In addition, VASS has recently received funding to provide a couple of new programs aimed at supporting older members of the community. One project that is part of the Get Online Week ‘Try 1 Thing’ initiative is the “VASS Arabic Seniors Connected Through The NET” which will commence in October and seeks to provide practical IT training to older members of the community so they can acquire the skills to have greater access to online support services. VASS has also received funding for ‘The Ancillary Service’ a palliative care service that will provide culturally and religiously appropriate support and care for clients and their family members. Additionally, VASS has started participating in the “Speak My Language” Arabic Program. This program aims to provide elderly members of the community in language information about latest developments in Australian Aged Care via radio programs. VASS staff were invited to Canberra for the launch of this interstate program hosted by the federal Minister for Aged Care.FU

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The VASS College of Vocational Education has continued to expand the course offered to members of the community. These new course are ‘Certificate IV in Building and Construction (Building)’, ‘White Card Construction Induction Training Course’ and the ‘Food Safety Supervisor Course (Hospitality Sector)’. These courses have had a popular response and VASS looks forward to this continuing through the new year. VASS College of Vocational Education will continue to provide high quality training that enables all students to achieve successful study outcomes and achieve their individual goals. Whether it be to further ones’ education, to achieve career-related training and development, or to create a basis for employment opportunities, VASS is here to support you. To register your interest in any of the courses offered, email [email protected].

FUTURE FOCUS


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TFINANCIAL REPORTJULY 2017 - JUNE 2018


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2017 AG

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2017 ANNUAL GENERAL MEETING MINUTESLocation: VASS Head Office – C5, 1 – 13 The Gateway, Broadmeadows, Vic, 3047Date: Thursday the 16th of NovemberTime: 6.20pm – 8.00pm

M.C.s for the evening: Aminah Haddarah and Leila AlloushAttendees: List attached on fileApologies: List attached on file

6.20 - 6.25pm Meeting Commenced.Leila opened the proceedings and acknowledged the traditional custodians of the land.Acknowledgement of Country: ‘I would like to acknowledge that we are on Gunung-Willam-Balluk land. The Gunung-Willam-Balluk were the first and original people of this land and I pay my respects to their elders, past and present’Leila gave a brief profile of the Chairperson, Ali Mustapha, before introducing him to speakLeila: Ali Mustapha is an architect with postgraduate qualifications in Architecture and Construction Management. Ali is fluent in Arabic, Farsi and English. Ali is very dedicated to the welfare of the Arabic speaking background communities in Victoria, having served on the VASS Board of Management for over 10 years, including five years as Chairperson. Ali is a very active member of the community, also dedicating his time and expertise to other social justice causes, including youth crime prevention and education.

6.25 – 6.35pm Chairperson Report and Confirmation of Previous Meeting’s MinutesAli Mustapha welcomed everyone to the AGM, and read out the VIP apologies.Apologies: refer to listAli Mustapha read out the Chairperson’s report, which can be found on page 4 of the Annual Report. Ali will ask for the minutes from the previous AGM, which is on page 47 of the Annual Report, to be confirmed and seconded by two people who were present for the meeting.Moved: Omar TabiaatSeconded: Mahmoud El Hawli

Ali read out a short profile of Aziza Abouzeid, the Treasurer, before introducing her to speak.Ali: Aziza Abouzeid is a qualified accountant who works in bookkeeping and accountancy. This has been the second year Aziza has served on the VASS Board, in a Treasury role. I would like to thank Aziza for her dedication to the community and invite her to read the Treasurer’s Report.

6.35pm – 6.45pm VASS Treasurer’s Report, Ms. Aziza AbouzeidHello, I have pleasure in presenting to you today the 2016-2017 Audited Financial Report for VASS. Over the 2016-2017 Financial year VASS secured financial partnerships with a wide range of funding bodies including: the Victorian Department of Health and Human Services, the Commonwealth Department of Social Services, the Commonwealth Department of Health,the Victorian Responsible Gambling Foundation, the City of Casey and the City of Greater Dandenong, as well as other local councils and other philanthropic agencies that were vital to our operations.

At 30th June 2017 – the end of the financial year: VASS total ordinary income was $1,441589.00. The total ordinary expenditure for VASS for the period ending 30th June 2017 was $1,399,679.00For detailed information on the 2016-2017 financial report please refer to page --to -- of the VASS Annual Report 2017. If you do not have any questions can I asked for a mover and seconder of the treasurer report? Moved: Mohammad AlmanSeconded: Omar Tabiaat

Thank you for supporting VASS and your attendance tonight. I look forward to another productive year working with all of you for success of the community.

Aminah thanked Aziza. 6.45– 6.50pm Appointment of Auditor 2016- 2017Aminah stated that Assur Pty Ltd, an authorised and international auditing company, will remain VASS’ auditor, with their Director, Mr Tony Ager, as VASS’ Key Auditor. Authorised Auditor Company Number: 453122; PO BOX 987, Glen Waverley VIC, 3150Moved: Ali MustaphaSeconded: Mohammad Alman

Aminah introduced Martin Jones, the Returning Officer6.50pm – 6.55 pm Announcement of Elected Representatives for the 2017- 2018 VASS Board of Management: Martin Jones the Returning Officer.Martin: The VASS Constitution states that the Board consists of a maximum of 12 and a minimum of 7 Board members. This year there are 11 Nominated members, so each nominated member has been elected. Positions will not be announced tonight, only the successful candidates.The elected Candidates for 2017-2018 are:

Mr. Ali Mustapha; Ms. Aziza Abouzeid; Mr. Mohamed Alman; Mr. Mohamad Dahdoule; Ms. Zahra Baho; Mr. Yousif Dawood; Mr. Mohamed Elturabi; Mr Omar Tabiaat; Mr Mahmoud El Hawli; Mr Karim Assaad; and Mr. Khaled Allouch

Martin repeated this information in Arabic

6.55 – 7.00pmAminah: We have come to the end of the formal proceedings of the Annual General Meeting. The Honourable Kelvin Thomson was born, grew up in, and still lives in, Pascoe Vale. He was elected as a Councillor for the City of Coburg in 1981 and twice served as Deputy Mayor. He was then elected to the Victorian Parliament in 1988 as Member for Pascoe Vale, serving there until 1996, when he was elected to the Federal Parliament as Member for Wills. After a twenty year career in Federal Parliament, which included numerous roles as a Parliamentary Secretary, Shadow Minister, Committee Chair and Deputy Speaker, Kelvin retired from Parliament in July last year.In January this year Kelvin started working for the Alliance for Gambling Reform as its Campaign Organiser, and tonight he will be speaking to us about Gambling Reform

7.00pm – 7.10pm Special Guest Speaker – Kelvin Thompson, Alliance for Gambling Reform - Campaign Manager

Aminah thanked Kelvin Thompson and introduced the next guest speaker – Nino Bucci, Journalist for The Age newspaper. Nino has been a journalist with Fairfax Media for the past ten years, starting his career at The Bendigo Advertiser, before moving to The Canberra Times, and then The Age, where he has worked since 2011. He writes about justice issues, extremism, firearms and drugs trafficking, and sports corruption, and has represented the needs and feelings of the Arabic community Victoria.

7.15 – 7.25 Guest speaker – Nino Bucci, The Age, ‘A media perspective on crime and social issues within the Arabic community’

Leila introduced Kawthar from VASS College of Vocational Education, and invited her to speak. Kawthar holds a Bachelor of Social Work. She has worked for VASS since 2013, and was instrumental in the development of VASS College of Vocational Education, for which she is now the Compliance Officer. VASS College owes its success in large part to Kawthar’s hard work over the last four years.

7.25 –7.45pm VASS College of Vocational Education Graduation CeremonyKawthar gave a brief description of the VASS RTO – the VASS College of Vocational Education. Kawthar announced that we now have a graduation ceremony for some of the graduating classes for the Certificate III and Diploma of Early Childhood Education and Care Courses. Kawthar read out each graduate’s name while Ali presented the student with their certificate.

7.45 – 7.55pm VASS Staff acknowledgement; thank you to all speakers; time for questions/extra commentLeila acknowledged the hard work of staff, students and volunteers, including and particularly the Board Members who are in their positions in a voluntary capacity. Gifts were presented to the Board Members by Aminah.Leila thanked everyone for attending the Annual General Meeting. Leila asks everyone to stay for some refreshments and dinner.

7.55 pm Meeting Concluded8.00pm Traditional Middle Eastern Dinner

VASS Membership Application or Renewal Form for 2018 - 2019

I would like to become a member or renew my membership of the Victorian Arabic Social Services

Please find enclosed my annual membership fee of:

$11.00 (GST inclusive) Individual membership

$22.00 (GST inclusive) Organisational membership

Name:

Job Title:

Organisation:

Mailing Address:

Telephone: (BH) (AH)

Fax: Mobile:

Email:

Enclosed is membership fee for 2018 - 2019

Total: $

Please make cheque payable to VASS and send it to the address listed on top of this form


SAFETYPLAN

1. If you are in immediate danger call the police on 000.

2. If you need safe emergency accommodation call Safe Steps Crisis on 1800 015 188 or (24 hour crisis line)

3. Keep your mobile telephone charged and close by.

4. Leave some money, an extra set of car keys and phone charger, spare sim card and spare phone hidden outside your house or at a neighbour’s house.

5. Keep important documents (birth certificate, visa, passport, medical docs, eftpos card) and an extra set of clothes at a friend’s house or hidden near an exit.

6. Try to develop friendship with neighbours; call those you can trust about the violence. Ask them to call police if they hear suspicious noises coming from your house or see someone acting suspiciously in the vicinity of your house.

7. Develop a code word with two friends that lets them know you need help.

8. Let your child’s teacher and principle know enough about the situation to respond supportively in crisis.

9. Decide and know where you will go next time he is violent (do this even if you think there won’t be a next time).

10. Try to avoid arguments in the bathroom, in the garage, in the kitchen, near weapons or any place that has sharp or heavy objects.

11. If the situation is escalating and you cannot safely leave, try to keep your back towards an open space, not a corner.

12. Keep a diary of incidents and dates of when any abuse took place to use as evidence.

EMERGENCY CONTACT NUMBERS

000 Police (give address before your name)

1800 015 885 Safe Steps (24 Hours)

9413 6503 In-touch Multicultural family violence services

* Save numbers with as a few details so it is not obvious what the list is.

* Write numbers on the back of a business card and keep in purse if safe.

FOR WOMEN LIVING IN POTENTIALLY VIOLENT SITUATIONS

ALWAYS REMEMBER YOU DO NOT DESERVE TO BE HURT

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VASS Head OfficeC1, 1-13 The Gateway,Broadmeadows, Vic. 3047Tel: (03) 9359 2861Fax: (03) 9359 2899Email: [email protected]

Newport Sub-officeNewport Community Hub13/15 Mason StreetNewport, Vic. 3015Tel: (03) 9932 1234

Dandenong Sub-office39 Clow StreetDandenong, Vic. 3175Tel: (03) 9767 1995Fax: (03) 8307 2899

Epping Sub-office(Mondays only)Epping Community Services Hub713 High StreetEpping, Vic. 3076Tel: 1300 015 072

2018 - Vass · fi¥¥=` _r,` + 0Tþ D F E0HD { ` \p9ï Csz)` SpME Dj ... CHC30113 - Certificate III...

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Transcript of 2018 - Vass · fi¥¥=` _r,` + 0Tþ D F E0HD { ` \p9ï Csz)` SpME Dj ... CHC30113 - Certificate III...