NEWSVIEWS&

Magazine of the American Chamber of Commerce in Croatia

No. 2/2017

Američka gospodarska komora u Hrvatskoj, Strojarska 22, 10000 Zagreb • Poštarina plaćena HP-u d.d. u poštanskom uredu 10000 Zagreb

www.amcham.hr

TISKANICA

•Policy Overview•New Public Procurement Act

Patron membership category will bring you many great advantages and additional promotion for your company.The Patron category, in addition to all AmCham benefits, entitles you also to:• 5 free of charge participations, within a year, at regular AmCham events for company representatives (except charity gala dinners) • logo displayed at all events (except sponsored events) • logo displayed in all AmCham publications • logo displayed at AmCham website with a link to your website • 20% discount on all advertising • free Q-bulletin ads • special eventIf you would like to join or upgrade your membership to Patron category, or need any additional info, please contact AmCham office.

Patron Members

2/2017 ISSUE 3

CONTENTSISSUE 2/2017

4 CHAMBER NEWS

REPORT

8 Policy Overview

12 Croatia: Hub of Southeast Europe

14 New Public Procurement Act

16 Opening Opportunities for Value

Creation in Croatia

18 Independence Day Picnic

22 Transfer Pricing Updates – Have You

Caught Them All?

24 Global Threat Landscape Report

26 Until When Can Tax Inspectors

Pay You a Visit?

27 How Do You Analyze Your Data?

And Which Data?

28 Why Your Best Digital Strategy Should

Be a Human One

NEWS & INFO

29 New Members

30 Members News

32 Member-to-Member Discounts

Dear Members and Friends,

At the end of 2016, AmCham Croatia conducted its

2017 ‘business expectations survey’. For the almost

traditionally pessimistic Croatian business commu-

nity, the results were surprisingly bright and encour-

aging, with 55% of companies having increased

employment in 2016 and more than 76% of member

companies planning to expand their operations in

Croatia and increase employment in the next three

years. Our excitement to publish such positive news was replaced by caution

as a result of the Agrokor crisis, even though the majority of our members con-

firmed not having high exposure to the Group. After a few months, it seems that

daily business matters once again occupied the Chamber’s discussions, with

the focus being on labor shortage and missing skills, especially in the hospita-

lity and IT industries. Stimulating discussions at a series of General Manager

Breakfasts conceived the excellent idea to invite Mr. Pokaz, Economic Advisor to

the Prime Minister and Mr. Jurčić, Economic Advisor to the President, to partici-

pate occasionally in our early-morning monthly discussions. Our guests seem

to appreciate being close to the pulse of the national economy represented by

Croatian companies originating in 22 countries and being able to hear first hand

about business impediments and overall business sentiment, and they take ac-

tive participation in discussions and in clarifying some policy measures. Such a

partnership, one between institutions and businesses, is exactly the way to look

toward future opportunities for Croatia’s economic development.

With many exciting plans for the fall season, I wish you a relaxing summer,

Sincerely,

Andrea Doko Jelušić, Executive Director

IMPRESSUMPublished byAmerican Chamber of Commerce in CroatiaMember of the AmCham NetworkStrojarska 22, 10000 ZagrebPhone: 385 1 4836 777 (778), Fax: 385 1 4836 776www.amcham.hr, info@amcham.hrMember of U.S. Chamber of Commerce & AmChams in Europe

Editor in Chief Andrea Doko JelušićManaging Editor Marina Vugrin

Design&layout by

Printed by Agencija za komercijalnu djelatnost d.o.o.The content of this publication must not be reproduced in full or in part without prior written permission of the publisher. AmCham reserves publishing discretion for all received materials. NOT FOR SALE

BOARD OF GOVERNORSPresident

Berislav Horvat, Ernst & Young d.o.o.

First Vice-President

Boris Bauk, Hewlett-Packard d.o.o.

Second Vice-President

Davor Tremac, Uber Croatia d.o.o.

Secretary-Treasurer

Ljubiša Mitof-Višurski, AbbVie d.o.o.

Untitled Governors

Sanja Matić, Abbott Laboratories d.o.o.

Marija Pujo Tadić, Law Office Marija Pujo Tadić

Natko Vlahović, Vlahović Grupa d.o.o.

›››ANDREA DOKO JELUŠIĆ Executive Director

4 ISSUE 2/2017

Chamber News

AmCham Power Breakfast

›› “OPPORTUNITIES FOR TOURISM DEVELOPMENT THROUGH INNOVATIVE DIGITAL SOLUTIONS” July 5

The keynote speech at the Breakfast was held by Mr. Frano Matušić, the State Secretary of the Mi nistry of Tourism, who spoke about the development of Croa-tian tourism, taking into consideration the general digitalization of society. The State Sec-retary’s speech was followed by a panel discussion on different aspects of tourism digi-talization. Participants of the panel discussion were: • Josipa Jutt Ferlan, General Manager, DoubleTree by Hilton Zagreb• Emanuel Tutek, Partner, Horwath HTL Croatia• Dejan Ljustina, Partner at PwC CEE, PricewaterhouseCoopers• Davor Tremac, General Manager Southeast Europe, UberAs one of the key drivers of Croatian economy, the tourism industry

plays a major role in achieving economic growth and attracting in-vestments. In order to be competitive and prosperous, Croatia needs to include new business models in the tourism industry. The inclu-sion of digital platforms, alongside traditional ways of doing busi-ness in Croatian tourism, could contribute to strengthening competi-tive advantage through an innovative and contemporary approach.

››MEMBER SEMINAR: CYBER SECURITY IN THE INTERNET OF THINGS ERA

June 28

On June 28, AmCham member Fortinet held its seminar “Cyber Secu-rity in the Internet of Things Era”. The threat landscape is in a constant state of evolution, and the arms race between cyber-guardians and cyber- criminals has been heating up dramatically over the course of the last year. An additional 20 billion IoT devices will be connected to the network by 2020, along with expansive growth in personal end user devices, forcing individuals and organizations to face an exponentially expanding attack surface, bound to the borderless cyberspace. During this Member Semi-nar, the current threats and issues in the industry were discussed, as well as predictions for the years to come. Furthermore, participants debated different approaches that should be used to mitigate these kinds of at-tacks, along with how to properly secure infrastructure and data.

››› MR. HORVAT, MR. TUTEK, MRS. JUTT FERLAN, MR. LJUŠTINA, MR. MATUŠIĆ, MR. TREMAC AND MRS. DOKO JELUŠIĆ

The Minister gave a presentation on the chal-lenges and perspectives of the labor market in Croatia, with a special focus on youth. He explained the Active Employment Measures of the Government, which include incentives for the newly-employed, specialization of already employed individuals, and self-employment.

The important novelty is the possibility of combin-ing multiple measures, thus resulting in stronger facilitation of employment measures. Active Employ-ment Measures are not only intended as a short-term solution, but rather a basis for creating a healthy labor system.

AmCham Power Breakfast

››MR. TOMISLAV ĆORIĆ, MINISTER OF LABOR AND PENSION SYSTEM May 17

››› MINISTER ĆORIĆ

Sponsored by

2/2017 ISSUE 5

Chamber News

Fortinet, the global leader in high-performance cyber security solutions, held a one-day business event for its most important customers and part-ners on 23 May, 2017 in Zagreb. More than 130 customers and partners from Croatia, Slovenia, Bosnia and Herzegovina, and Serbia and Montene-gro were attracted by the exclusive atmosphere of Kraš Auditorium and the rich agenda of the Fortinet Security Day 2017 event. The goal of the event was to present the latest Fortinet technologies, to share the company’s vi-sion and strategy, as well as to discuss main IT security challenges, such as securing IoT and Cloud environments or preparing for the general data protection regulation. Today, the abundance of IoT devices and their lack of security features afford tremendous opportunities to hackers, as well as significant security challenges for organizations. At the event, Fortinet’s SEE Regional Director Adrian Danciu and Security Solutions Manager Ronen Shpirer explained that the expanding IoT attack surface could not be protected with point products, or even platform solutions that lack visibility and network-wide integration. They revealed that this could only be accomplished through an integrated solution such as Fortinet Security Fabric, which delivers visibility, segmentation, and protection throughout the entire infrastructure, from IoT to the cloud.

“The event was a real success – many high-level speakers, exciting pre-sentations, fruitful discussion,” - said Tomislav Tucibat, Major Accounts Manager for the Adriatic region. “We were happy to welcome current and prospective customers, and are grateful for this great moment of produc-tivity and information sharing. We are sure that moments such as these are crucial for improving our collaboration and optimizing our fight against cyber-crime.” – he concluded.

AmCham supported event

››FORTINET SECURITY DAY IN ZAGREB: A FRUITFUL EXCHANGE BETWEEN PARTNERS AND CUSTOMERS May 23

Over 130 customers and partners from 5 countries attended one-day event in Zagreb

Sponsors

DIGITAL TRANSFORMATION AND INDUSTRY 4.0

Boris Bauk, Channel & Service Providers Lead East and South Europe (SEE & CIS), Hewlett Packard Enterprise

April 20

DIVERSITY IN BUSINESS

Tomislav JuragaEnterprise Sales Manager SEE, Dell EMC

May 9

DIPLOMATIC SKILLS

H.E. Julieta Valls NoyesAmbassador of the United States of America

June 12

ON THE WINGS OF ADVERTISING

Ognjen BagatinGeneral Director, Poliklinika Bagatin

July 4

Platinum Sponsor Gold Sponsor

In Kind SponsorAward Sponsor

6 ISSUE 2/2017

Chamber News

AmCham Power Breakfast

›› “VISION & OPPORTUNITIES FOR IMPROVEMENT OF THE CROATIAN HEALTH CARE SYSTEM” May 5

Minister of Health Prof.dr.sc. Milan Kujundžić gave a key-note speech followed by a roundtable discussion en-titled ‘Using Public Procure-ment to Improve Health Care Services in Croatia.Public procurement proce-dures generate around 20% of gross domestic product in the European Union in all sectors. It is often considered

to be one of the most effective market instruments for achieving smart, sustainable, and inclusive growth in Europe. AmCham Croatia believes that public procure-ment should play a more significant role in achieving the goals set out by the National Health Care Strategy.

The goal of the Power Breakfast was to familiarize relevant stake-holders with the plans of the Ministry of Health for development of the health system, with an emphasis on public procurement as a means of achieving better quality health care services in Croatia.In an effort to contribute to the improvement of public procurement procedures in health care, AmCham gathered relevant representa-tives from Croatian institutions, professional associations, and the private sector (companies in the pharmaceutical sector and the medical equipment sector). Panel participants:• Antoaneta Bilić, Chief Advisor to the Minister, Ministry of Health• Dražen Jurković, Director, Croatian Association of Healthcare

Employers• Nina Čulina, Head of department, Directorate for Public Procure-

ment, Ministry of Economy, Entrepreneurship and Crafts• Ivica Belina, President, Coalition of Associations in Health Care • Moderator: Damir Detić, Governmental Affairs Manager, Johnson

& Johnson

››SPEED NETWORKING April 25

The American Chamber of Commerce in Croatia and the Austrian Trade Commission (Austrijski ured za vanjsku trgovinu) worked together to increase their members’ networking opportunities by holding a joint ‘speed networking’ event. This was a great oppor-tunity for members to meet, connect, and create networks that can turn into commercial partnerships. Participants met around 20 companies face to face in a moderated session (3 minutes to talk to each person) and afterwards enjoyed a great buffet breakfast and continued networking.

››› MR. DETIĆ, MRS. ČULINA, MRS. BILIĆ, MR. JURKOVIĆ AND MR. BELINA

››› MINISTER KUJUNDŽIĆ

Sponsored by

AmCham Co-Organized Event

›› INVESTING IN THE US FINANCIAL MARKETS – NEW TRENDS AND OPPORTUNITIES April 11

The American Chamber of Commerce in Croatia and Global Invest, founder of the first Croatian open-end investment fund investing only in USA blue chip corporations, organized the ‘Investing in the US Financial Markets – New Trends and Opportunities’ event.During the event, distinguished guests discussed those develop-ments of the US economy influenced by the new administration, as well as the expectations of the announced tax reforms and how they will influence not only American, but global economy and in-ternational financial markets.Darko Kosovec, CEO, Global Invest, held a welcome speech, fol-

Chamber News

Sponsored by

The first several months of 2017 were full of news regarding transfer pricing. Some of them have already been implemented in practice, while others have just been imple-mented into regulations. AmCham member Pricewaterhouse Coopers held the seminar on this very important topic, and due to a high le vel of interest from members, they kindly agreed to hold two sessions on subsequent days.

Member Seminar

››TRANSFER PRICING June 8 and 9

lowed by an introduction to Global Invest and the USA Blue Chip Fund by Alan Šembera, Sales and Investor Relationship Manag-er, Global Invest. The keynote speech ‘Overview of the American Economy and Financial Markets’ was delivered by Marko Papić, Chief Strategist, BCA Research. The event closed with a panel dis-cussion participated in by:• Hrvoje Stojić, Economic Research Director, Addiko Bank • Ivan Beljan, Fund Manager, Global Invest• Christoph Schoefboeck, CEO, Erste Bank• Moderator: Marko Biočina, Chief Editor, Jutarnji list

2/2017 ISSUE 7

››› MR. BIOČINA, MR. STOJIĆ, MR. BELJAN AND MR. SCHOEFBOECK ››› MR. ŠEMBERA

News&Views

8 ISSUE 2/2017

AMCHAM EXECUTIVES VISIT WASHINGTON, D.C. AND BOSTON, MAY 8–12On May 8–12, executives from AmChams in Europe gathered in the United States to engage with companies, organizations, and key gov-ernment agencies in order to strengthen partnerships and gain insight into the current U.S. business and political climate. Representatives from 33 AmChams participated in the annual conference, which took place in Washington, D.C. and Boston, Massachusetts.

WASHINGTON, D.C.In Washington, D.C., the delegation received timely insight into the new Trump Administration through a series of high-level briefings from administration officials, the U.S. Chamber of Commerce, and several leading political experts. Briefing sessions were hosted by Google, the Beekeeper Group, the U.S. Chamber of Commerce, Hill + Knowlton, and the U.S. Department of Commerce. The Wash-ington D.C. segment of the conference concluded with the annual Transatlantic Reception, hosted by the European Division of the U.S. Chamber of Commerce, and featuring keynote remarks by Daniel Mullaney, Assistant U.S. Trade Representative for Europe and the Middle East.

BOSTON, MASSACHUSETTSA slightly smaller delegation from 23 AmChams continued onto Bos-ton, visiting some of the region’s most innovative companies and listening to thought leaders from two of the most highly respected universities in the world. The Boston segment appropriately began

POLICY OVERVIEWreport

in the city’s Innovation District, with an introduction to the Innovation Ecosystem by representatives from the City of Boston and the Com-monwealth of Massachusetts (MOITI). Company visits included stops at Autodesk BUILD, MassChallenge Boston, MassRobotics, IBM Wat-son, Analog Devices, Linkage, and Boston Scientific.

University visits included roundtable briefings with professor Thomas Malone at MIT’s Center for Collective Intelligence as well as Robert Lawrence, professor of International Trade and Investment at Harvard’s Kennedy School.

AmChams in Europe wish to thank the City of Boston, the Department of Commerce, the U.S. Chamber - as well as the many companies and organizations that contributed to making this year’s conference a tremendous success.

MEETING WITH THE CROATIAN PERSONAL DATA PROTECTION AGENCY, MARCH 31On March 31, AmCham launched its first Data Protection Task Force meeting by hosting Mr. Patricio Petrić, Senior Advisor at the Depart-ment for International Cooperation, European and Legal Affairs, and Ms. Marija Pušić, Public Relations Officer from the Croatian Per-sonal Data Protection Agency. AmCham organized a meeting with the Agency in order to motivate a dialogue on the implementation of the General Data Protection Regulation (GDPR). National regulatory changes for Data Protection are planned for the Q3 of 2017 and the implementation date for the GDPR is May 25, 2018. Considering a number of novelties in the GDPR and the proscribed fine of up to 10,000,000 euros, or up to 2% of the annual worldwide turnover of the preceding financial year in case of an enterprise, whichever is greater

››› AMCHAMS IN EUROPE EXECUTIVES WITH PROFESSORS THOMAS MALONE AND PATRICK WINSTON AT MIT

2/2017 ISSUE 9

(Article 83), it is not surprising that there is great interest from compa-nies to ensure full compliance with the Regulation.

It was agreed that a series of expert-level consultations with specific industries including ICT, health care and financial institu-tions will be organized on interpretation of specific provisions of the GDPR. Furthermore, an event will be organized towards the end of 2017 on regulatory changes and the implementation of the GDPR for AmCham members.

Mr. Petrić welcomed the idea of the meeting, concluding that it was a good platform to initiate mutually beneficial cooperation, for the AmCham members to clarify on some of their concerns, but also for the Agency to better identify priorities for the implementation of the GDPR.

PRESENTATION BY MR. DANIEL HINŠT - PLANNED ACTIVITIES OF THE GOVERNMENT IN EFFORTS TO ENHANCE BUSINESS CLIMATE, APRIL 12

Mr. Daniel Hinšt presented an overview of the planned activities of the Government in efforts to enhance business climate. It was held during the Trade and Investment Committee meeting that was open to all AmCham members. The Croatian Government plans on cutting administrative costs by 1.5 billion Croatian kuna and additional non-tax levies. This marks the beginning of the comprehensive reform of the business environment, which will guarantee cheaper and simpler business with easier access to the services market. The goal is to unburden the economy from excessive administration and to make it easier and cheaper than it currently is. The savings of the administra-tive costs will ensure more time and money for further development of business, investment and employment.

MEETING WITH THE MINISTRY OF JUSTICE, APRIL 13On 13 April, 2017, AmCham met with Ms. Anja Sršek Crnković and Ms. Andreja Sobota from the Ministry of Justice to discuss AmChams’ Position paper ‘Recommendations for Improving the Enforcement of Intellectual Property Protection in Croatia’.

News&Views

Croatia is a transit route for counterfeits connecting the East and West. During negotiations to join the European Union, en-forcement of the IPR legislation was much better than the present situation. Currently, there are a number of issues regarding the IPR, including: inadequate warehousing space for confiscated counter-feits, lack of education and specialization programs for judges and other judiciary stakeholders on IPR, and lack of legal procedure for assessment of the value of counterfeit goods. Issues of intangible assets have never been a high priority for authorities in Croatia re-gardless of the fact that they were, and still are, causing great dam-age to the economy. AmCham asked if there were any plans to se-lect specialized courts to deal with criminal proceedings of the IPR in Zagreb, Split, Rijeka and Osijek, and a specialized court dealing with patents in Zagreb. Representatives of the Ministry are aware of the issues regarding the IPR and AmCham’s recommendations will be considered with upcoming legislation changes. An initiative to regulate warehousing space for confiscated counterfeits was launched. The Ministry of State Property will work together with the Ministry of the Interior and the Tax Authority to find a comprehensive solution. Finally, there is a proposal for the creation of a committee or a governmental body to tackle enforcement of IPR. This would enable political support to the efforts of civil servants working on the issues of the IPR.

OVERSEAS SECURITY ADVISORY COUNCIL (OSAC) ZAGREB COUNTRY COUNCIL MEETING, MAY 9On May 9, AmCham, in cooperation with the U.S. Embassy, launched the Overseas Security Advisory Council (OSAC) Working Group. U.S. Ambassador H.E. Julieta Valls Noyes gave opening remarks and commended AmCham’s willingness to cooperate on such an impor-tant issue involving security. The Guest Speaker at the event was Jo-seph Benyam, OSAC European Program Officer, who discussed the merits of the public/private partnership that the OSAC Zagreb Country Council will provide.

OSAC was created in 1985 to promote security cooperation between the American private sector and the U.S. Government. Now-adays, it is a joint venture with a diverse constituency of nearly 12,000 representatives from 4,000 U.S.-based organizations, educational institutions, religious groups, and non-governmental organizations. There are over 140 OSAC Country Councils worldwide. It represents

News&Views

10 ISSUE 2/2017

a network for sharing security information all across the world. Secu-rity plays a crucial role in ensuring a stable and growing economy, especially nowadays with the increased possibility of terrorist threats.

OSAC Strategic Objectives aim to:• Establish a continuing liaison between the U.S. Government and

the private sector• Provide regular and timely interchange of information in the

overseas security environment

• Recommend methods and provide material for coordinating secu-rity, innovation, planning, and implementation of security programs

• Identify methods to mitigate risk to American private sector inter-ests worldwide

AmCham Croatia members are encouraged to join the OSAC network to receive security information, not only in the country, but also in other places of interest to their business ventures. For more information, visit www.OSAC.gov

RECOMMENDATIONS FOR THE DEVELOPMENT OF E-MOBILITY IN CROATIA, APRIL 18PREPARED BY THE ENVIRONMENT AND ENERGY EFFICIENCY COMMITTEEUpdate on the existing paper published in 2016AmCham believes that a good regulatory framework is crucial for the deve-lopment of e-mobility in Croatia, as it would enable strategic planning for the development of the needed infrastructure, as well as further encourage citi-zens and business entities to use electric vehicles, which would also result in a decrease of CO2 emissions.

RECOMMENDATIONS FOR ENHANCING ENTREPRENEURSHIP IN CROATIA THROUGH DIRECT SELLING ACTIVITIES, MAY 11PREPARED BY THE TRADE AND INVESTMENT COMMITTEEAmCham’s recommendations for enhancing entrepreneurship in Croatia through direct selling activities include the development of the legal framework for direct sales, a more equitable taxation model for direct sales, and removal of administrative barriers for direct sales. AmCham believes that the adoption of these recommendations would improve the competitiveness of the direct selling industry in Croatia. Additionally, it would facilitate stronger entrepreneur-ship uptake by providing commercial opportunities to interested individuals, thereby positively impacting consumption levels and general economic activity.

MOBILITY IN TOURISM, MAY 22 PREPARED BY THE TOURISM COMMITTEEAmCham believes that the adoption of recommendations, presented in more detail in this position paper, would contribute to the unburdening of the trans-portation infrastructure in Croatia. Digital platforms for ridesharing represent an excellent supplement to traditional means of transport for tourists visiting Croatia as well as locals.

REGULATION ON PROCUREMENT DOCUMENTATION AND BIDS IN PUBLIC PROCUREMENT PROCEDURES, JUNE 21PREPARED BY THE PUBLIC PROCUREMENT COMMITTEEThe American Chamber of Commerce participated in the process of public consultations with comments laid down in the position paper ‘Comments on the Regulation on Procurement Documentation and Bids in Public Procure-ment Procedures’.

POSITION PAPERS

AmCham’s excellent cooperation with the Croatian Tax Administration goes back quite a few years. Since our position paper ‘Opportunities to Decrease Tax Burden without Lowering Taxes’, and its introduc-tion into the Tax Act in 2014, we have nurtured an open and fruitful cooperation, affording our members many opportunities to hear about new measures or legal stipulations directly from high-level Tax Admi-nistration officials.

AmCham’s position papers ‘Improving Competitive-ness through the Tax System’ and ‘Comments on the Proposal for Amendments and Additions to the Tax Advisory Service Act’, issued last year prior to chang-es of the Tax Act, only intensified dialogue. We were happy that our proposals from the latter document were accepted, while we continued dialogue on the first document for potential changes in the future.

Through the spring of this year, AmCham and Mrs. Cipek, Assistant Director of Tax Administration, and her team, and AmCham’s Executive Director and stream leaders of respective chapters, held a series of meetings on the following topics: 1) administrative measures to facilitate business,

reducing tax burden of wages and other types of income, excluding E-Commerce from fiscaliza-tion of receipts paid by credit cards, reinvesting profits-recognition of investments towards creat-ing new jobs, revising the amount of daily and field allowances

2) amendment of the Act on Excise Duty on Coffee and Non-alcoholic Beverages and amendments to the Motor Vehicles Special Tax Act

3) introducing card payment operations into public administration.

›› TAX ADMINISTRATION – PARTNERSHIP FOR CHANGE

News&Views

2/2017 ISSUE 11

The American Chamber of Commerce in Croatia (Am-Cham) is an independent, non-profit, non-governmental organization founded to be the leading business associa-tion contributing to a strong and competitive business envi-ronment in Croatia and growing transatlantic cooperation.Included among the goals of AmCham is supporting busi-ness that is conducted in an ethical and proper way, with the highest regard for all laws and regulations. AmCham, its directors and its members hold business ethics as a matter of primary importance.To this end, AmCham has prepared this code of good busi-ness principles and practices. The code is to be utilized by AmCham’s members in every aspect of their operations. It serves as an example of ethical business practices for AmCham members to follow.

CODE OF BUSINESS CONDUCT

I. GENERAL PRINCIPLES AmCham aims to develop and promote cooperation between its member companies and public and pri-vate entities, as well as support and protect its mem-bers’ interests. AmCham requires its members to comply with all ap-plicable laws and regulations, and to follow industry standards and best practices.AmCham members shall engage only in fair business practices and neither offer nor accept any form of brib-ery or improper influence for the purpose of obtaining or retaining business.AmCham members are required to follow the principles of transparency, reliability and integrity in their everyday activities, by refraining from providing false or mislead-ing information, honestly representing themselves in negotiations and fulfilling their contractual obligations.

II. MEMBERSAmCham promotes transparency and communication between members, in compliance with both local and international laws and regulations. The interests of all members are promoted and protected by rejecting any individual interest in favor of mutual interest of its members. For that purpose, AmCham encourages regular parti-cipation in AmCham activities by the member rep-resentatives, in compliance with the right of each

member for clarification, expressing his opinion and making suggestions.

III. CUSTOMERS AND THIRD PARTIESAmCham members shall promote impartiality and non-discrimination principles in their relationships with customers, by responding promptly to customer re-quests and inquiries, delivering products services and payments in a timely fashion, while avoiding any illicit or unfair conduct of any kind or nature.AmCham members shall select suppliers or other third party contractors based on principles of lawful-ness, transparency and fairness while taking into ac-count objective criteria for business cooperation such as quality of services and goods, customer support, innovation etc.

IV. GOVERNMENT Relationships of AmCham members with Government institutions, officials and employees should adhere to highest legal and ethical standards of anti-corruption and transparency.Any kind of offer, promise, gift or authorization of any-thing of value in order to improperly influence any gov-ernment institution, organization, official or employee is strictly forbidden, unless explicitly allowed by ap-plicable laws and regulations.

V. EMPLOYEESAmCham members shall provide their employees with safe and healthy working environment. Such environment includes, but is not limited to: fair treatment of all employees based on performance, regardless of race, gender, religion, nationality and sexual or political orientation; zero tolerance for any kind of harassment and discrimination; employee edu cation, training, career planning and development.

VI. COMMUNITY AmCham members should act responsibly and make positive contribution to communities in which they conduct their business. Contribution to communities can be reflected through promotion and support of education, health, culture, sport, charity or other non-profitable activities as well encouraging volunteer work of member employees on such projects.

›› CODE OF BUSINESS CONDUCT

News&Views

12 ISSUE 2/2017

CROATIA, LIKE FINLAND, IS A SMALL COUNTRY. Viewed as a hub for the region, however, it offers huge potential for any company wish-ing to either grow in southeast Europe, access IT skills and knowhow, or utilize the young, highly skilled workforce.

As the oldest foreign chamber of commerce in Croatia (es-tablished 19 years ago), AmCham Croatia is a highly respected liai-son between businesses and policy makers.

We sat down with Andrea Doko Jelušić, Executive Director of AmCham Croatia, in their beautiful Zagreb offices to discuss their partnership with Amcham Finland’s Launchpad USA program and the business cooperation potential for companies from both countries.

AmCham Croatia offers Launchpad USA to Croatian com-panies wishing to access the U.S. market. Being streamlined and ef-ficient, the program allows companies to take the inside lane in terms of understanding what must take place in such an expansion, in terms of connections to partners in the U.S., as well as in terms of mentor-ship from Mike Klyszeiko, head of the Launchpad USA program.

“We concentrate on recruiting Croatia’s best, most influential companies, the ones that are driving the national economy forward. These are naturally also the companies that access the Launch-pad USA program when making the move to the U.S. market,” says Andrea.

CROATIA: HUB OF SOUTHEAST EUROPEBy Eric Bergman, AmCham Finland

repor t

››› ERIC BERGMAN, PHOTO BY LULA KUZMANIC

Croatia’s potential is palpable when visiting the country. It is the youngest EU member state and borders the non-EU region that is in the process of entering the union. Montenegro and Serbia already opened EU negotiations, while Bosnia and Herzegovina is expected to become an official candidate country this year or next.

“It’s one of our jobs to help the Croatian government get more experience internationally in economic issues, to open the country up to working with international investors and partners,” explains Andrea.

AmCham Croatia is an idea generator: how to position the country to its own benefit. They’ve led a delegation, including the prime minister and several ministers, to Silicon Valley, and have been part of bringing IBM investment in a Global Innovation Center, which works on multilingualism.

Croatian is close enough to other languages in the region that locals can cover it all. Also, the country ranks high on a pan-European level, in people who speak two or more foreign languages.

International companies could use Croatia as a base for cover ing the whole of southeast Europe.

Andrea sees three potentials for business there.• There are a lot of young IT companies and a highly skilled and

cost-competitive workforce, which could also give added value to any international company seeking IT solutions. Education is a key strength for Croatia.

• In the agricultural sector, there is a general tendency towards organic production and plenty of unused agricultural land.

• Life Sciences are central to the Croatian economy and cooperation between companies and research institutions is highly developed.

“In addition to our partnership with the Launchpad USA Program, we envision the two AmChams teaming up to help foster access to the respective markets. There is a lot of potential for Finnish companies in the region, and Croatian companies are eager to access the Nordic region,” says Andrea.

The business community is all about relationships, and Amcham Finland’s cooperation with AmCham Croatia can open the door to exciting new possibilities for our community. If interested in learning more about Croatia, contact Eric Bergman.

We thank AmCham Finland for sharing this article, originally published at www.launchpadusa.org/croatia-hub-of-southeast-europe/

News&Views

14 ISSUE 2/2017

THE PUBLIC PROCUREMENT ACT represents a general normative framework regulating the system of public procurement in the Repub-lic of Croatia. It regulates the procedures for the conclusion of public procurement contracts and framework agreements for the procure-ment of goods, works or services, legal protection concerning such proceedings and the jurisdiction of the principal government body competent for the public procurement policy.

The total value of public procurement over the past year amounted to almost HRK 45 billion, which is a significant factor in the overall economic activity of the Republic of Croatia. Therefore, the aim of the legislative framework for public procurement is to imple-ment public procurement procedures as efficiently and transparently as possible to achieve positive interaction between the state and eco-nomic operators, and to benefit society as a whole.

The main reason for the adoption of the new Public Procure-ment Act is harmonization with the EU acquis in the field of public procurement (Directive 2014/24/EU and Directive 2014/25/EU). Fur-ther-more, the solutions embedded in the new Act sought to respond to the identified shortcomings of previous regulations. In this process, communication with stakeholders in the public procurement system, such as the AmCham’s Public Procurement Committee, was a key factor, with which we have had excellent, long-standing cooperation.

The new rules on public procurement aim to simplify for-mal procedures for the implementation of public procurement pro-cedures, reducing administrative burden by using electronic means of communication and the European Single Procurement Document (ESPD) to increase legal security leading to lower costs of participa-tion in procedures for entrepreneurs.

Such a systematic approach should encourage economic entities, especially small and medi-um-sized enterprises, to engage in the public procurement market, ac-counting for around 13% of the GDP of the Republic of Croatia. Opening the public procurement market to greater competition not only aids entrepreneurs by creating new busi-ness opportunities but also by con-tracting parties as increased market competition increases the number of bids in the proceedings, leading to additional savings and achieving the best value for public money.

Of all the advantages of the new Public Procurement Act, cer-

NEW PUBLIC PROCUREMENT ACTBy Nina Čulina, Head of Sector for system improvement and international cooperation, Ministry of Economy, Entrepreneurship and Crafts

repor t

tainly the most important ones for the entrepreneurs are:• introducing the cost effectiveness criterion as the only criterion for

the selection process• European Single Procurement Document form • complete computerization and automation of the process will save

entrepreneurs time and money in preparing bids• lower warranty costs as well as the reduction of the appeal remu-

neration for procurements of the estimated value of HRK 750,000, and a unique appeal remuneration of HRK 5,000 on appeal to the procurement documents

• the contracting authority shall be obliged to conduct prior consulta-tion with the interested economic operators on the draft proposal of the procurement documents in open and restricted procedures

• mechanisms have been introduced to protect the legality and legal security of all participants in public procurement procedures.

It is necessary to emphasize the concept of the most cost effective offer and not the lowest price as the only criterion for offer selection. The most cost effective offer has become the most impor-tant criterion and is mandatory. When choosing the most cost effec-tive offer, the contracting authority can put emphasis, for example, on quality, innovation and innovative solutions or the cost of the pro-curement’s subject life span. By introducing the cost effectiveness criterion as the only criterion, at the expense of the lowest price crite-rion, the expectations of the expert and the interested public are met, particularly those of entrepreneurs, who expect significant financial effects and others as a result of increased application of this criterion in public procurement procedures and the increase in quality of the obtained works, goods and services, all with the aim of achieving the “best value for money” principle.

Another key novelty is the European Single Procurement Document (ESPD), which represents a statement by an economic entity that it meets the prescribed conditions of its ability and that there are no grounds for exclusion from the proceedings. This will facilitate the business operations of economic entities, especially those of small and medium-sized enterprises. On the other hand, the contracting authorities are obliged to check this data with the best tenderer before choosing it. Therefore, in bidding, entrepreneurs will no longer have to submit several certificates issued by the public au-thorities, but only a statement. Only the selected tenderer will submit the certificates as evidence.

In the Republic of Croatia, certain advanced solutions such as electronic availability of procurement documentation or electronic delivery of bids and requests for participation have already been im-plemented, which at the EU level becomes mandatory only with the 2014 directives. ››› NINA ČULINA

2/2017 ISSUE 15

NEW PUBLIC PROCUREMENT ACTBy Nina Čulina, Head of Sector for system improvement and international cooperation, Ministry of Economy, Entrepreneurship and Crafts

Ms. Nina Čulina and Mr. Ivan Palčić, from the Ministry of Economy, Entrepreneur-ship and Crafts, participated in the Public Procurement Committee discussion on Public Procurement Act bylaws. Ms. Čulina informed Committee members of the upcoming plans of the Ministry with regards to public procurement. Planned to enter into force as of July 1, 2017 are the Regulation on supervision over the implementation of Public Procurement Act, the Regulation on training in the field of public procurement, the Regulation on Procurement Documentation and Bids in Public Procurement Procedures, and the Regulation on the plan of procure-ment, register of contracts, previous counseling and market analysis in public procurement.The alignment of the national legislation with the Regulation on European Single Procurement Document (ESPD) is planned for fall of 2017 (by October 15). The integrated database will include access to criminal records, Commercial Court and Tax Administration (Tax Administration access is slightly complicated). A one-stop-shop for all published public procurements will be available through the system of the National Gazette, and it will enable direct communication with the Tax Administration in order to improve the system (e-oglasnik).The Government is planning to adopt the new price list of the National Gazette for public procurement. The novelty is that the package for a single tender will cost 1,500 HRK, as opposed to charging for each procurement procedure step sepa-rately. In the case of multi-annual tenders, the package will cost 2,000 HRK. As a re-sult, it is estimated that active contracting authorities will save up to 1,300,000 HRK.A new Anti-corruption Action Plan is being prepared and a significant part of it refers to public procurement procedures. The State Commission for Supervision of Public Procurement Procedure (DKOM) is assessing anti-corruption risks in public procurement. It is scheduled for adoption in Q3. The Ministry is also drafting an Educational Manual for implementation on the Public Procurement Act, including the use of MEAT criteria. In the fall, educational activities will be organized, using the Manual, by the Ministry of Economy, Entre-preneurship and Crafts, and DKOM. The idea is to organize one-day-workshops in eight geographically divided locations across the country, including Zagreb. More information on the educational activities will be available on the Ministry website. The planned outcome is to specially educate trainers in public procure-ment, who would then be able to work in the field.

›› MEETING WITH THE MINISTRY OF ECONOMY, ENTREPRENEURSHIP AND CRAFTS MAY 16

News&Views

E-public procurement brings a number of advantages, especially from the aspect of standardization and automation of the process, as well as increasing transparency and legal security, and is therefore an important tool in the fight against fraud and corruption in public procurement.

In the forthcoming period, the project for the development of electronic public pro-curement will continue. Therefore, the 2016 Public Procurement Act prescribes an obliga-tion for public authorities that keep registers in electronic form to allow electronic access to re-levant data from registers for the purposes of the Electronic Public Procurement Classifieds of the Republic of Croatia in order to automate the re-view process and the process of bid evaluation.

The aim is to turn the contracting au-thority’s focus from researching different proof, certificates and their issuers to market research and consultations in order to obtain the exact information on what is being offered and to be able to produce a good description of the subject of procurement and technical specifi-cations. On the other hand, the aim is to make it easier for entrepreneurs to prepare their bids, i.e. turn their focus to the study of technical specifications and the calculation of the bid in-stead of losing time on visiting various public institutions to gather the necessary certificates that must be submitted in the process.

Public procurement is a great chal-lenge for both the contracting parties and ten-derers. Stable legal framework and legal cer-tainty in public procurement procedures further encourage the inclusion of economic entities in the public procurement market. It is certainly important to emphasize the training of stake-holders as the main instrument for dissemi-nation of good practice and knowledge in the public procurement system. The new Act is a good foundation, but the goals will be achieved exclusively through the synergy of all stake-holders in the system, i.e. both the contracting authorities and tenderers.

››› MRS. DOKO JELUŠIĆ AND MR. MALBAŠIĆ WITH PUBLIC PROCUREMENT COMMITTEE MEMBERS

News&Views

16 ISSUE 2/2017

FOLLOWING EU ACCESSION, the Croatian Ministry of Economy, Entre-preneurship and Crafts has taken on the responsibility of coordinating the services market and undertaking an overall business climate reform. Within the European Semester pro-cess, Croatia needs to set a clear policy agenda through its annual Na-tional Reform Programs. The Nation-al Reform Program 2017 has set a clear agenda. Therefore, increasing economic competitiveness through business climate and the services market regulatory reform is finally a

priority. A better regulation agenda is also among the top EU priorities to exploit the whole competitive potential of the EU Internal Market.

OUR GOAL IS TO CUT THE RED-TAPEThe Ministry of Economy, Entrepreneurship and Crafts strives to create an enduring partnership with business associations and enterprises, in order to detect burdensome regulations and enhance red-tape cuts.

In line with the Croatian Constitution, we see Croatia as a competitive market economy, where entrepreneurial initiative and investors have opportunities for easier and cheaper value creation. Our main goal is to enhance cutting the administrative burden by at least 30% in economically relevant regulations by the end of 2018. Therefore, we are using the Standard Cost Model (SCM) methodology to measure and then cut the excessive cost of time and money for the economy.

200 MEASURES ALREADY IMPLEMENTEDSo far, more than 200 concrete regulatory measures have been im-plemented in order to improve the business climate. These achieve-ments include:• services market liberalization in many sectors within the EU Ser-

vices Directive• e-mail procedures for formalities to apply for services market

licenses• e-craft service for establishing sole trader enterprises• reforms in public procurement, retail, real estate brokerage, and

safety at work (more than 100 million HRK administrative cost savings)

• parafiscal burden reduction releasing more than 700 million HRK• improvements in Doing Business ranking, especially due to easier

construction procedures and starting business

OPENING OPPORTUNITIES FOR VALUE CREATION IN CROATIABy Daniel Hinšt, Ministry of Economy, Entrepreneurship and Crafts

• easier and cheaper bankruptcy procedure• partial labor market liberalization• moderate tax reform releasing at least 2 billion HRK fiscal savings

However, we also know of many negative cases. It is our task to tackle any relevant risks and obstacles.

REGULATION NEEDS TO BE CONTROLLEDWe decided to continue with our work and to control regulatory policy in one place. We are already implementing the Action Plan for Ad-ministrative Burden Reduction. Its implementation by the end of 2017 will afford opportunities to reduce the administrative burden for the whole economy, worth up to 1.5 billion HRK.

COMPREHENSIVE REFORM AGENDAThe 2017 National Reform Program sets a comprehensive and sys-tematic approach to advance the business climate, which includes the following public policies:• open red tape challenge portal will be launched in fall of 2017,

where enterprises will be able to tell us which obstacles and bur-dens they face when dealing with bureaucracy

• stronger consultations with the business community and other stakeholders (burden hunting and detection, focus groups, e-con-sultations, etc.)

• key information and e-services for starting business and services market access via the Point of Single Contact psc.hr

• downsize excessive administrative costs of starting business by at least 70% via online registration in max. 3 days, less steps, and lower cost, via the e-Citizen service accessible via Point of Single Contact (without notary and seal requirement)

• fewer barriers to services market competition and EU Internal Mar-ket access, especially for regulated professions and new business models

• downsize excessive administrative costs of the economy by at least 30% following the Standard Cost Model (SCM) measurement of all economic regulations

• regulatory quality control and burden prevention via economic im-pact assessments (SME test)

• downsize the overall parafiscal burden by at least 20%• abolish central government administrative fees (although they can

now be paid via internet banking)• e-procurement with simple administrative procedure and opportu-

nities for more competition• better coordination of economic inspections in order to avoid dupli-

cations and immediate sanctions for smaller offenses• advocating red tape cuts in EU legislation via REFIT platform

Within the business climate reform, we are focused on further liberalization of services market. Our priority sector is professional

››› DANIEL HINŠT

2/2017 ISSUE 17

OPENING OPPORTUNITIES FOR VALUE CREATION IN CROATIAreport

and business services (PBS). Professionals are fac-ing overregulation in many EU Member States, es-pecially in Continental Europe and Croatia. Our task is to deregulate professions by lowering the burden of unnecessary market entry and conduct require-ments. Our activities will be focused on abolishing or simplifying regulations for many professions. It is necessary to enhance market competition. The OECD methodology Product Market Regulation (PMR) clearly shows that Croatia is the most regu-lated EU economy, especially in professional servic-es. We think that regulation of professions should be proportionate and reasonable, i.e. much lower than now. Many professions should not be regulated at all. Market decisions and voluntary standards of qua-lity are superior to government/chamber regulation. Removing restrictions to professionals in the EU is a priority for competitiveness and productivity, new jobs, and lower prices.

In the meantime, we will adapt regulations to the economic future, so as to support the sharing economy and innovation.

Moreover, we are offering a single access point to the EU Internal Market. Instead of chasing many institutions, EU-based IT tools for easier market access and solving problems with market freedoms are available via the EU Internal Market Centre cut.hr.

One of the key IT tools is the Point of Single Contact @ psc.hr, which includes:• information on regulations and administrative for-

malities (in Croatian and more to come in English)• links to easy e-services for starting business and

services market access • holistic information support in an open place• preparations for introducing the European e-card

to foster exports of professional services.We appreciate your feedback with regard

to any additional information that you feel should be published on the Point of Single Contact.

We are also calling on enterprises to tell us via poslovna.klima@mingo.hr which obstacles you face with regulations and administration. It is our job to assist you and enhance removing the red-tape.

I would like to thank the American Chamber of Commerce for its partnership. I hope we will con-tinue working together and opening opportunities for value creation in Croatia.

News&Views

VITICULTURE AND WINEDRINKING CULTURE was brought to Slavonia region by Cistercian and Templars way back in the 13th century. Feravino winery finds its roots at the end of the 18th century since in 1804 a wine cellar was built. It is now a refurbished old cellar.

Feravino winery is a winery located in continental part of Croatia which invests all its love, passion and knowledge in top quality red wines and takes special care about queen of its wines and its cellar Frankovka. It is a sort of grape that found its new home at slopes of Krndija.

WINERY FERAVINOsponsored ar t ic le

We in Feravino poured our value and effort of handpicked grapes in elegant bottles, and clothed them in Slavonian golden em-broidery and scent of Slavonian woods. Through centuries our wine has been a good companion to famous writers and composers in this area. Frantz Liszt, a famous composer was often a guest in house of noble family Mihalović. He found inspiration for his music works in drops of wines from Feričanci.

This year spring brings some freshness to Feravino winery and its DIKA brand. New labels, new bottles and even better wines. Our premium top quality wine brand MIRAZ will get its new ‘clothes’ in the summer.

Mystic cellar, romantic location, numerous unwritten traces of hard workers and people are only a small part of untold story that Feravino has yet to tell.

Wine tasting and wine knowledge is becoming important part of lifestyle in Croatia. Thus in the last ten years wine tourism has be-come more popular form of tourism of special interest. Many wine regions and winemakers are promoting their wines to guests visiting their wineries and so does Feravino in Feričanci.

Feravino winery also offers possibility to taste wines in Old cellar and wine boutique and offers other catering services such as winery tour accompanied by oenologist or professional, wine tasting in Old cellar, preparation and serving of food and beverages, wine school, wine road or vineyard tour, sale of wine…

News&Views

18 ISSUE 2/2017

INDEPENDENCE DAY

PICNICJuly 1, 2017Bundek Lake Zagreb

THANK YOUSPONSORS!

SILVER SPONSOR

SPONSOR

THEMED SPONSOR

IN KIND SPONSORS

INDEPENDENCE DAY

PICNICreport

››› DOUGLAS JONES, DEPUTY CHIEF OF MISSION, U.S. EMBASSY

News&Views

20 ISSUE 2/2017

News&Views

2/2012 ISSUE 21

AmCham is organizing the 16th charity gala evening for mine free Croatia, the “Evening for Safe Steps”.

Each year this unique gala event gathers more than 300 high level guests from the Croatian business community, government, international organizations and diplomatic corps.

This year’s dinner will benefit mine clearance efforts of Zadar County. All of the funds collected through

ticket sales and direct donations will be supplemented by the Croatian Mine Action Centre.

Because of its continuity and importance, this event is a widely recognizable project in Croatia. We hope that you will join our efforts to achieve a mine free Croatia by becoming one of the

event sponsors or donating to the cause directly or by booking event seats. We encourage you to take a look at last year’s

photos to enjoy the evening’s great atmosphere.

Each ticket is a direct donation to the cause.

Individual tickets: 700 kn

Corporate table with company name (10 seats): 8.000 kn

To reserve your seat/corporate table please contact the AmCham office at +385 1 4836 777, event@amcham.hr

Please note that tickets/tables are sold on a first-come-first-served basis.

GOLD SPONSORS

for Safe StepsEvening

October 4 | The Westin Zagreb Hotel

News&Views

22 ISSUE 2/2017

THE FIRST FEW MONTHS OF 2017 were full of news regarding transfer pricing. They are the result of various OECD (Organization for Economic Co-operation and Development) initiatives. Even though the Republic of Croatia is not a member of the OECD, the Croatian Tax Administration accepts OECD Guidelines and positive initiatives related to increased transfer pricing reporting transparency and ap-plies them in practice.

BASE EROSION AND PROFIT SHIFTING ACTION PLAN Over the past decade, the trend of business globalization, and its impact on the transfer of profits of multinational companies to low tax burden areas, has been recognized around the world. Due to creative tax planning and shifting taxable profit to low tax burden ar-eas, revenue losses from BEPS are conservatively estimated at USD 100-240 billion annually, or anywhere from 4-10% of global corporate income tax revenues. The negative effects of this trend are mostly experienced by national economies with a higher tax burden and their taxpayers.

Consequently, at the initiative of the Ministers of Finance of the G20 Members, the OECD has adopted a 15-point action plan that should result in defining local and global instruments for the taxa-tion of companies according to their economic activity. These actions have been published under the name “Base Erosion and Profit Shift-ing Project” (“BEPS”). BEPS is a package of measures addressing the digital economy, treaty abuse, transfer pricing documentation, and more. Although not legally binding, it is expected that it will be implemented in the countries’ national legislation, as well as in inter-national agreements due to a global consensus.

MULTILATERAL CONVENTION TO IMPLEMENT TAX TREATY RELATED MEASURES TO PREVENT BASE EROSION AND PROFIT SHIFTING (“MLI”)As a result of the BEPS action plan, on 7 June, 2017, over 70 Mi-nisters and other high-level representatives (including the Croatian representative) participated in the MLI signing ceremony. A number of other jurisdictions have also expressed their intention to sign the MLI as soon as possible and they are now actively working towards signing it. The MLI offers concrete solutions for governments to up-grade existing international tax rules by transposing results from the BEPS action plan into bilateral tax treaties worldwide. Further to the MLI, it is estimated that thousands of bilateral tax treaties will be modified, including 62 bilateral tax treaties concluded by the Repub-lic of Croatia.

TRANSFER PRICING UPDATES – HAVE YOU CAUGHT THEM ALL?By Matija Vukušić, Tax Manager, PricewaterhouseCoopers d.o.o.

repor t

COUNTRY-BY-COUNTRY REPORT (CBCR) AND/OR A NOTIFICATION ON THE ENTITY APPOINTED TO SUBMIT THE CBCRAs a step towards more transparent transfer pricing reporting, Action 13 of the BEPS prescribes a new approach to transfer pricing analysis and documentation. The main objective is to increase the transpar-ency of tax administrations through delivery of adequate information for preventing the transfer of taxable profit. The greatest novelty to the transfer pricing documentation relates to the Country-by-Country-Report, which, in a single table, identifies each company that is part of a multinational group operating in a particular jurisdiction, provides an overview of the business activities carried out by those companies, and presents revenues, profit before tax, the amount of tax payable, number of employees, etc. per each company in each tax jurisdiction in which the group operates. Each multinational group of companies with total consolidated revenues exceeding the amount of at least EUR 750 million at the group level in the previous tax year is obliged to pre-pare the CbCR. The CbCR is submitted centrally (at the level of the ul-timate parent entity of the group) and exchanged between tax authori-ties of different countries via the automated data exchange system.

The Republic of Croatia made its first steps towards harmo-nizing its legislation with the BEPS Action 13 by implementing report-ing liability for Croatian taxpayers, who are now required to comply with the new obligations. If a Croatian taxpayer belongs to the above-mentioned group, he is obliged to provide the Tax Administration with information (name, tax number, jurisdiction) on the company in the group that will submit the CbCR. Taxpayers deliver this information in the form of a notice in writing to the Tax Administration within the deadlines for the submission of the CIT return. If a Croatian company is the ultimate parent of such a group, it would be obliged to sub-mit the CbCR by the end for 2017 for 2016, unless another company in the group would be selected for submission of the CbCR. Under certain conditions, the Croatian taxpayer belonging to the “EUR 750 million group” may be required to submit CbCR locally, instead of the mentioned notification.

ADVANCED PRICING ARRANGEMENT (“APA”)Another new tool has been provided to Croatian taxpayers in order to improve certainty in related party transactions. An APA is an agree-ment between a taxpayer and the Tax Administration (unilateral agree-ment) and, where appropriate, the tax authorities of other countries in which related parties are located (bilateral or multilateral agreement).

The aim of concluding an APA between a taxpayer and the Tax Administration is to resolve transfer-pricing matters between the

››› MATIJA VUKUŠIĆ

taxpayer and their related parties by establishing a transfer-pricing policy acceptable to the Tax Administration. The application of the APA is appropriate in case of extremely complex related party trans-actions, if it is questionable whether transfer prices have been estab-lished in a reliable and accurate manner, or in case of transactions of material value, which could result in substantial tax risks. Additionally, in cases of bilateral and multilateral agreements, the double taxation risk is eliminated, which is why precedence is given to bilateral or multilateral agreements over unilateral ones.

Unfortunately, the shortfall of the new APA system in Croatia is the fact that the agreement has to be concluded for related party transactions before those transactions commence (application is due 6 months before the transaction commences). This may prove to be an issue in practice. Nevertheless, the APA binds a taxpayer and the Tax Administration for the entire period for which it is concluded. The initial period is up to five years, with a possibility of being extended.

PROCEDURE OF ESTABLISHING APA

The costs of the APA conclusion are fully borne by the taxpayer. Pay-ment is due on submission of the statement of intention to estab-lish an APA. The cost of establishing a unilateral APA ranges from 15,000 - 50,000 HRK, divided into three categories depending on the taxpayer’s generated income, as per the last tax return. In case of a bilateral APA, the cost increases by 50,000 HRK, while in the case of a multilateral APA the cost increases by 100,000 HRK. In case of an extension after the APA expired, the taxpayer pays 50% of these amounts. In case the taxpayer withdraws from establishing the APA after submitting the statement, 50% of the paid amount is reimbursed to the taxpayer.

1. Submission of initiative for establishing APAThe initiative should be submitted to the Tax Administration in the form of a taxpayer’s statement at least 6 months before the commencement of the transaction concerned.

2. Preliminary discussionAdditional explanations of transactions are communicated to the Tax Administration.

3. Submission of statement of intention to establish APAIf the Tax Administration positively evaluates the initiative to es-tablish the APA, the taxpayer may submit a written statement of intention to establish the APA, which consists of documentation providing a detailed insight into the transactions concerned, tax-payer concerned and their related persons.

4. Establishing APAThe APA is established for a period of up to 5 years. The taxpay-er may, six months before expiration of the initial period, submit a statement for the APA extension.

5. Monitoring APA implementationUpon establishing the APA, the taxpayer is required to submit annual reports on the APA enforcement to the Tax Administration (within the deadline for the submission of the corporate income tax return).

News&Views

24 ISSUE 2/2017

FORTINET ANNOUNCED RECENTLY the findings of its latest Glob-al Threat Landscape Report. The data spans the cybersecurity kill chain focusing on three central aspects of the landscape, including

application exploits, malicious software, and botnets against the backdrop of important en-terprise technology and industry sector trends. The research re-veals that while more high pro-file attacks have dominated the headlines, the reality is that the majority of threats faced by most organizations are opportunistic in nature fueled by a pervasive Crime-as-a-Service infrastructure. Three important research high-lights follow:

1) ATTACK TOOLS NEVER FORGET AND ARE ALWAYS READY FOR SERVICE, ANYWHERE AND ANYTIMEModern tools and Crime-as-a-Service infrastructures enable adver-saries to operate on a global scale at light speed. As a result, the Internet seems not interested in geographic distances or boundaries because most threat trends appear more global than regional. Ad-versaries are always on the attack, looking for the element of surprise whenever possible on an international scale.

Understanding exploit trends or how ransomware works and spreads, the better we can avoid the impact caused by the next Wanna Cry. The malicious ransomware and its variants achieved great scale with hundreds of organizations affected across the world at once. • Ransomware:Just under 10% of organizations detected acti vity

associated with ransomware. On any given day, an average of 1.2% dealt with ransomware botnets running somewhere in their environment. The peak days of activity fell on weekends, with the

GLOBAL THREAT LANDSCAPE REPORTBy Tomislav Tucibat, Fortinet

repor t

hope of slipping traffic past weekend security operations staff. As the average traffic volume of various ransomware botnets in-creased, the average number of firms impacted by them rose as well.

• ExploitTrends:80% of organizations reported high or critical-se-verity exploits against their systems. The majority of these targeted vulnerabilities were released in the last five years, but no shortage of attempts was made against premillennial CVEs. Exploit distribu-tion was pretty consistent across geographical regions, likely be-cause a huge proportion of exploit activity is fully automated via tools that methodically scan wide swaths of the Internet probing for opportunistic openings.

2) HYPERCONVERGENCE AND IOT ARE ACCELERATING THE SPREAD OF MALWAREAs networks and users increasingly share information and resources, attacks are spreading rapidly across distributed geographic areas

and a wide variety of industries. Studying malware can help provide views into the preparation and intrusion stages of these attacks. Al-though protecting against mobile malware is particularly challenging because devices are not shielded on the internal network, are fre-quently joining public networks, and often are not under corporate ownership or control.• Mobile Malware: The prevalence of mobile malware remained

steady from Q4 2016 to Q1 2017, with about 20% of organizations detecting it. More Android malware families made the top 10 list by volume or prevalence this quarter. The overall ratio among all types of malware was 8.7% for Q1 comparing to Q4’s 1.7%.

• Regional Prevalence:Mobile malware prevalence rose in every region except the Middle East. The rate of growth was statistically significant in all cases rather than simply random variation. Com-pared to some other regional threat comparisons, Android malware appeared to have stronger geographic tendencies.

Fortinet Threat Landscape Report Reveals Visibility and Control of Distributed Infrastructures Have Diminished as Number of Potential Attack Vectors Continues to GrowResearch Demonstrates Highly Automated Cyber Defenses are Critical to Mitigate Pervasive “Cybercrime-as-a-Service” Attacks

››› TOMISLAV TUCIBAT

2/2017 ISSUE 25

News&Views

3) VISIBILITY OF DISTRIBUTED AND ELASTIC INFRASTRUCTURE IS DIMINISHINGThreat trends reflect the environment in which they occur, therefore, understanding how information technologies, services, controls, and behaviors change over time is im-portant. It can act as a window into broader security poli-cies and governance models and is valuable to monitoring the evolution of exploits, malware, and botnets as networks become increasingly complex and distributed.

Visibility and control over today’s infrastructures are diminishing as the number of potential attack vectors across the expanded network landscape continues to grow. The rush to adopt private and public cloud solutions, the growth of IoT, the variety and volume of smart devices con-necting to the network, and out-of-band threat vectors like shadow IT have stretched security professionals past their limits.• EncryptedTraffic:The median ratio of HTTPS to HTTP

traffic hit a high mark of nearly 55%. While helpful for maintaining privacy, this trend presents challenges to threat monitoring and detection. Many defensive tools have poor visibility into encrypted communications. Organizations—especially those with higher HTTPS ra-tios—could face threats lurking within encrypted com-munications.

• Applications:The median number of cloud applications used per organization was 62, which is roughly a third of all applications detected, with IaaS applications hit-ting a new high point. For many of these organizations, the challenge is that data visibility can drop significantly once it moves into the cloud. In addition, data stored in these applications and services continues to grow, in-stead of shrink, making it a problematic trend.

• Industry Sectors: Cluster analysis by vertical industry shows that the attack surface across most industries was the same with a few exceptions such as the Educa-tion and Telco sectors. This means that adversaries can easily exploit similar attack surfaces across industries more easily, especially with automated tools.

REPORT METHODOLOGYThe Fortinet Global Threat Landscape report is a quarterly view that represents the collective intelligence of Forti-Guard Labs drawn from Fortinet’s vast array of network de-vices and sensors within production environments during Q1 2017. Research data covers global, regional, industry sector, and organizational perspectives. It also focuses on three central and complementary aspects of the threat landscape: application exploits, malicious software, and botnets. In addition, Fortinet publishes a free, subscrip-tion-based Threat Intelligence Brief that reviews the top malware, virus, and web-based threats discovered every week, along with links to that week’s most valuable Fortinet research.

News&Views

26 ISSUE 2/2017

IT SEEMS THAT THERE EXISTS a con­siderable fear of tax inspection. Some fear tax inspection with reason and some with­out any. Naturally, there are many actions or absence thereof which may lead the tax inspection to come knocking on your door. Some examples include late submission of tax return(s), late payment of taxes, high losses, unusual or illogical changes/trans­actions, high amounts of VAT refund, or

even a simpler reason such as your being selected for the inspection sample. However, what most entrepreneurs do not know is that tax inspection is limited by time, and could even be avoided altogether.

WHO CAN BE INSPECTED?All taxpayers can be inspected, as well as any person holding ‘key data’ relevant for taxation.

LIMITATIONS OF TAX INSPECTION Tax inspection can be performed within a certain time limit – not for­ever. That time limit is three years from the beginning of statute of limitation relating to determination of taxes. Such a statute of limitation starts after the year in which taxes were supposed to be determined.

In the table below, we have presented an example of the years open to tax inspection:

There is an exception to this rule in the case of tax inspection.

The statute of limitation in relation to payment of taxes, inter­est, and cost of enforcement starts in principle with the expiry of the year in which resolution of the tax authorities become enforceable.

Exceptionally, tax inspection deadlines can be extended in the following circumstances:1. abuse of rights2. determining the ‘origin of assets’ 3. proceedings instituted by order of other authorities

Accordingly, there is a wide array of instances in which tax authorities may enact inspection even though the right to initiate the inspection has expired.

RELATIVE AND ABSOLUTE STATUTE OF LIMITATIONIn principle, statute of limitation means the loss of right to request payment or something else from a debtor. In our case, it is the tax au­thorities’ loss of rights to determine and request payment of taxes (in terms of the Croatian General Tax Law, the term ‘taxes’ includes social security contributions, customs duties). The relative term of statute of

UNTIL WHEN CAN TAX INSPECTORS PAY YOU A VISIT?By Krešimir Lipovšćak, Partner, Crowe Horwath

repor t

limitation can be interrupted, while the absolute term, notwithstand­ing any interruptions, means the right to request payment was lost forever. However, as of 1 January, 2017, there exists only absolute statute of limitations.

THE RULES ON STATUTE OF LIMITATION AS OF 1 JANUARY, 2017, AND ONWARDSThe rights and obligations of the tax authority to determine taxes and request payment of taxes, interest, and costs is subject to statute of limitation within six years of first time that the statute of limitations started to run. However, there is no statute of limitation during the administrative proceedings at the administrative court.

The good news is that if a taxpayer pays the obligation which was subject to statute of limitations, he is entitled to a refund, and the penalty interest starts to accrue as of the date of filing of the refund request. Tax authorities must respect the statute of limitations rules ex officio (it is their official duty, as opposed to before 1 January, 2017). However, if the tax authorities have pledged real estate or other items as security of payment of due taxes, they are entitled to sell those items and get ‘paid’, with the exception of any interest subject to sta­tute of limitations.

In case of tax offence, proceedings and statute of limitation in relation to the offences and rules of the offence law apply.

APPLICATION OF STATUTE OF LIMITATION DEADLINESThe new rules on statute of limitation came into force in January of this year, but the issue remains – as of when do they apply? Do they apply to future or past events? For example, what if the relative statute of limitation, but not the absolute one, came into force this year? Final provisions of the new tax law are not entirely clear, that is, they only provide superficial rules. We are of the opinion that Art 5 and Art 197 of the General Tax Law provide application of the ‘old’ General Tax Law for all events occurring prior to 1 January, 2017. In other terms, for all past transactions, we may conclude that if the relative statute of limitation came into force on or before 1 January, 2017, then such transactions are subject to statute of limitation.

CAN TAX INSPECTION BE VOIDED OR ITS EFFECTS MINIMIZED?Finally, if you are not subject to statute of limitation, can tax inspection be avoided, or its effects at least minimized? This could be possible via settlement with the tax authorities, in which case the settlement must be concluded prior to the finalization of the tax inspection. It is also possible to request a so­called special status, but this status is given on a first­come, first­served basis. There are also other ways to avoid tax inspection, but the most efficient is tax planning and regular quarterly or annual tax review.

Year Open to tax inspection until

2013 31st December 2017

2014 31st December 2018

2015 31st December 2019

2016 31st December 2020

2017 31st December 2021Source: General Tax Law

››› KREŠIMIR LIPOVŠĆAK

DATA IS EVERYWHERE AROUND US – this notion is something we encounter each and every day at public conferences, on the internet, at work, on the street, in the elevator – literally everywhere. However, what exactly does it imply, and have our lives actually changed in the past few years, in terms of how we manage our data? I would say – sadly, no! If you look at the two charts, you can see that the aver­age number of data­related buzzwords you can find on the internet is growing similarly to how the amount of data itself is growing: ad­vanced analytics, machine­generated data, data discovery, mobile bi, self­service, data science, real­time analytics, smart data and many more are so popular on IT conferences.

If you think about those for a while, you will see that all of them, no matter how customer­oriented, are still in essence technical projects. A complex technical solution is behind each and every of those buzzwords. In addition, if you walk into any average company in the region, you will see they are all still far removed from the com­plex topics mentioned above, and are still struggling with manual data preparation, copy­paste, VLOOKUP, and other not even particularly advanced functionalities. The question is – why? We have cool ad­vanced technology, so what is missing?

In Wikipedia under buzzwords, you will find more interesting ones ­ and not in the section Science and Technology ­ but rather under Education, as Data Literacy. If you dig further still, you will find a single definition offered by MIT which states: “Data literacy includes the ability to read, work with, analyze and argue with data”. Now I dare you to think about this for a while. We can all read data and we all definitely work with data (at least VLOOKUP it). Some of us might even analyze data, but we all have to admit – we are not particularly skilled in arguing with data. Why is that? Why have we forgotten all about data literacy?

Because – we were expected to be good at it. Our employ­ers expect us to be good with data and to be literate. If you go back and think back on the math problems you had to solve in elementary school, you will see that you were good at it (more or less). A couple of equations with a couple of variables, and we could solve pretty much anything. However, those problems included little data when compared to today’s business problems, which is what we’re trying to solve.

The timeline depicted below shows where we stand in to­day’s world of data (person icon), in relation to the tools we use to solve data problems (compass icon). These same tools, which are supposed to help us be more data literate, are a little outdated, mostly because we are not ready to invest in education and learning

HOW DO YOU ANALYZE YOUR DATA? AND WHICH DATA?By Milan Listeš, Head of BI Department, Adacta Zagreb

repor t

››› MILAN LISTES

Analysis anddecision-making

Large amount of data

Slower markert, slower decision

Small amount of data

News&Views

how to work with more advanced tools, which would in turn help us be more data literate.

If we move one step further and put this story into the context of a single enterprise, it becomes even more complex. You have busi­ness users with their requirements on one side, and IT on the other side, with requirements of their own. However, one of those buzz­words from the beginning of this story can help us solve this prob­lem – self­service. The general idea behind self­service is to make decision­making easier and faster, and to bring that decision­making to all levels of the company. These modern analytical solutions should minimize time needed for repetitive activities like data preparation, cleaning, etc., and should leave more time for users to actually read, work with, analyze, and argue with data, or in other words – become more data literate.

And yes, this means that the roles you have become familiar with will now change. A brand manager will not have to consolidate multiple excels just to get numeric distribution on the market, but will have enough time to organize and motivate their sales team to work on promotion that is actually profitable. At the same time, the IT de­partment will not have to add new measures to the OLAP cube daily (without knowing why), but will have enough time to control data qua­lity and to make sure that come Monday morning, everyone has the same understanding of what ‘promotion efficiency’ means.

If you are going to take away anything from this article, let it be three things: stop dreaming about data you do not have and start using data you currently do have, analyze data (don’t just report it), and do not be afraid to change the description of your current job. Or to put it into more straightforward terms – embrace the simplicity of self­service analytics, which will enable you to become more data literate. Do not be afraid that someone will lose their job – you will just become more useful.

2/2017 ISSUE 27

News&Views

28 ISSUE 2/2017

INCREASING VOLUMES OF AVAILABLE DATA, sophis-ticated analytics software, and rapidly decreasing tech-nology costs are radically changing the nature of busi-ness. To keep up with the pace of change and be fit for an increasingly digitally-de-pendent future, organizations are investing heavily in digital transformation. For many, that digital journey begins with the data.

THE HUMAN ELEMENTAnalyzing collected information through a human lens is where true business advantage lies. Without the human element, analytics is an in-formative tool to create a bank of information. To create value from big data, you need to analyze intelligently, review and act on data findings. Data, at its best, should have the power to disrupt and transform. Re-sults from rigorous analysis of short- and long-term data sets can con-found an organization’s accepted wisdom and assumptions influenced by human bias. To derive value and advantage from big data, you need strong judgment and a company culture that truly embraces analytics.

KEY STEPS TO ANALYTICS SUCCESSGetting the full potential from data and analytics certainly isn’t easy – which may explain why so many companies are taking so long to adapt to this new data-driven world. Most of the organizations agree that change management is a barrier to realizing value. Key areas in which organizations can adapt their behavior – across business silos – to build a business strategy fit for the digital world are the following:• Strategyandleadership: Make data and analytics a strategic im-

perative. The vision to energize and sustain data and analytics ac-tivities needs to come from a view of how the organization’s stra-tegy may need to change within a digital world. This often means that new leadership may be needed, one which can design and implement digital and analytics-related transformation.

• Analyticsconsumption–Organizational: Align the organization around data and analytics. The value of analytics comes from the behavioral alignment required to consume analytics, to move from

insights to action to value. This often means that culture, organi-zational processes, business users’ skills, and incentives need to change.

• Analytics consumption – Individual: Start with the end user in mind. First, the business problem or opportunity needs to be clearly defined. Then appropriate analytics solutions need to be developed, taking into account what changes a user will make in their decision-making and/or business processes. User-centric design principles and an agile development framework are often helpful in achieving a test-and-learn approach.

THE POWER OF PEOPLESuccessfully transforming the organization to be analytically driven often begins at the top. If the board does not see the value of an ana-

lytics-driven approach, other parts of the business will find it easier to resist the new data-driven approaches. Appointing a Chief Analytics Officer and a Chief Data Officer at the C-level can be a good step to making sure business strategy is based on analytics and its potential value, while also confirming that analytics objectives are aligned with the board’s priorities.

To be successful, any data analytics leader should possess the following key skills and competencies:• Business expertise: understanding the industry and where/how

value is created• Innovation: identifying where there is opportunity for driving

change in the business model• Solution architecture: identifying where to apply analytics and be-

ing able to bridge the gap between business and technical teams• Human network-building: creating a large number of senior stake-

holder relationships to get things done

EMBRACING ANALYTICS AT EVERY LEVELA Chief Analytics Officer can do much to raise the profile of analytics within an organization and be a catalyst for change, but successful transformation depends on leaders at every level enthusiastically driv-ing the analytics agenda – even encouraging people in non-leader-ship positions to act as analytics advocates to their peers. This is the key thing to remember – despite all the technology behind big data, people are at the core of every successful initiative. Human judgment supported by data is what creates real value from big data analytics – and human resistance could see valuable insights ignored.

WHY YOUR BEST DIGITAL STRATEGY SHOULD BE A HUMAN ONE

By Marija Božičev, IT Advisory Director, EY Croatia

repor t

››› MARIJA BOŽIČEV

New Members

NEXE GRUPA D.D.VINOGRADSKA 6, HR-31500 NAŠICE

PHONE: +385 31 616 250, FAX: +385 31 616 474

UPRAVA@NEXE.HR, WWW.NEXE.HR

CONTACT PERSON: IVAN ERGOVIĆ, PRESIDENT OF THE BOARD

IVAN.ERGOVIC@NEXE.HR

The Nexe Grupa is a business system and its core activity is the production of construction materials - cement, concrete, aggregates, concrete elements, roof tile, brick, and ceramic tiles. Group members also include a building construction company and river port - Luka Tranzit Osijek. The Nexe Grupa is headquartered in Našice and operates in three countries - Croatia, Serbia and Bosnia and Herzegovina. It employs almost 1,700 people in 16 companies. The basic values of the Nexe brand are responsibility and integrity. Responsibi-lity is manifested through the quality of the construction materials we produce and the services we provide, fast and accurate delivery, qualified personnel, application of high environment protection and work safety standards, and support to local communities in which we take part through various types of do-nations. At the same time, our regional presence, availability of a wide product range as well as quality control in all production processes reflect our integrity.In order to support more efficient management and guarantee the achieve-ment of quality products and services, the Nexe Grupa has introduced and certified the Quality Management System ISO 9001:2008 in its parent compa-ny Nexe grupa d.d. and Group members - construction material producers. The most significant Group member - the cement factory Našicecement d.d., also has a certified Environment Protection System, Occupational Health and Safety Management System, and Energy Management System, which together comprise a completely integrated management system.

BCG - THE BOSTON CONSULTING GROUPPIARISTA KOZ 2

HU-1052 BUDAPEST, HUNGARY

PHONE: +386 30 701 113

KARADZA.MILKA@BCG.COM

WWW.BCG.COM

CONTACT PERSON: TOMISLAV ČORAK, PRINCIPAL

CORAK.TOMISLAV@BCG.COM

The Boston Consulting Group (BCG) is a global management consulting firm and the world’s leading advisor on business strategy. We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest-value opportunities, address their most critical challenges, and transform their enterprises. Founded in 1963, BCG is a private company with 85 offices in 48 countries. The BCG Budapest office opened in 1997 and has grown significantly since then becoming a trusted partner of the region’s major companies. Benefiting from the geographical location, we have quickly developed our presence in the surrounding countries as well. In the Fall 2014 we expanded further in Southeast-ern Europe by developing local team of consultants from Slovenia and Croatia.Our regional client pool is composed of top corporations in Central Eastern Europe. Working together closely with other European offices, we provide services to leading national and international companies of various industries such as energy, financial institutions, telecommunications and transportation.For more information, please visit bcg.com

PATRON

BIOETERICA D.O.O.F. HERMANA 17I

HR-10000 ZAGREB

PHONE: +385 91 4900 966, WWW.BIOETERICA.HR

CONTACT PERSON: RADOJKA MACAN, MANAGER

RADOJKA.MACAN@BIOETERICA.HR

BIOETERICA d.o.o. is an essential oil supplier, set up in Zagreb in 2011. Making use of Dalmatia’s natural resources through herb cultivation and state-of-the-art methods of organic essen-tial oil production, BIOETERICA has deve loped international ex-perience in the marketing and sales of essential oils for the per-fume, cosmetic, and pharmaceutical industries. BIOETERICA selects herbs from botanically identified plants of a single geo-graphic origin, which is proven through its ORGANIC label. Our products reflect the highest quality and meet European Phar-macopeia standards and implementation of psychochemical, chromatographic, and olfactory controls. We are consistent in our product selection, in terms of quality, availability, and pric-ing. At our production site in Dalmatia, we have the ability to expertly process fresh and dried aromatic herbs using a variety of techniques. Essential oils, floral water – absolute, ready for the exquisite moment when they become part of your creation.

ROTIM MEDICAL CENTAR D.O.O.BUDINSKA 3A, HR-10360 SESVETE

PHONE: +385 1 2004 674

ROTIMORD@GMAIL.COM

WWW.ORDINACIJA-ROTIM.HR

CONTACT PERSON: ŽELJKO ROTIM, OWNER

ZEZAROTIM@GMAIL.COM

Rotim Medical Center (RMC) is a specialized clinic for non-surgi-cal aesthetic medicine and aesthetic dentistry. Center was found-ed in 1992 and over the years its area of expertise has expanded to aesthetics and today RMC is one of the leading centers for non-surgical and minimally invasive aesthetic medicine and aes-thetic dental medicine. Owner, univ.mag. Željko Rotim dr.med.dent., is founder and president of Croatian society for facial aes-thetics of Croatian Medical Association (www.hdel.hr) and South east Europe facial aesthetic society (www.seefas.com).RMC has built its reputation over the last twenty five years in the field of dental medicine and over the course of last few years in aesthetic medicine as well.Dental team is devoted to aesthetic dentistry, so called „smile design“ and is focused on aesthetic dental implantology, sup-plemented with wide array of exquisite dental services.As a natural complement to these procedures, the aesthetics team offers services for facial treatments using high quality hy-aluronic filers, botox and PRP protocol.Body treatments have emphasis on facial rejuvenation, tighten-ing of facial and body skin and removal of excess fat deposits on critical body parts. Body shaping is accomplished by mod-ern and latest laser and radiofrequency techniques.

SMALL BUSINESS

2/2017 ISSUE 29

30 ISSUE 2/2017

Members News››› BRAND NEW CIKLOPEA

WEBSITE IS NOW ONLINEFollowing months of hard work, we are happy to an-nounce that our brand new website www.ciklopea.com has been launched.Having realized that sec-tions of the previous web-site featuring invaluable content had remained largely unseen by users, we set out to develop a brand new website that would provide a better user experience and simplified navigation, with improved speed and flexibility.As approximately one third of our visitors use mobile devices, we decided to take the mobile-first approach, which ultimately resulted in a largely improved user experience regardless of the type of de-vice used. The updated website architecture includes a visual repre-sentation of textual elements, providing a cleaner and more intuitive interface that groups pieces of related content together.One of the new website’s main features is streamlined navigation which enables users to reach any piece of content in three clicks or less. This reflects Ciklopea’s values of simplicity and transparency, de-fined as an integral part of the company’s 2015 rebranding campaign.The work on Ciklopea’s new online channel started under the bon-net – the website now runs on WordPress, the world’s top CMS that will enable our editors and producers to manage online content more easily and provide greater flexibility for our users and partners. It is now easier than ever to access Ciklopea’s original resources, featur-ing a wealth of information about important subjects and processes in the language industry and affirming Ciklopea’s position as an in-dustry leader.We hope that you will find our new website fresh and informative for your business. The goal of our new online platform is to provide valuable information on language solutions, ones which will help you communicate your message to international markets and audiences in a clear, factual and user-friendly manner.

››› PODRAVKA WINS 18 SUPERIOR TASTE AWARDS – THE MOST DISTINGUISHED GLOBAL AWARD IN THE FOOD SEGMENTAll the products entered for evaluation were rewarded, which is Po-dravka’s biggest success since it started participating in this presti-gious competition. This year, Podravka once again marked a great success in interna-

tional quality evaluation, receiving 18 Superior Taste Awards, the most distin-guished global award in the food segment. All the products entered for evalu-ation were awarded, which is Podravka’s greatest suc-cess since it started partici-pating in this competition,

and confirmation of the products’ excellence in the categories in which they competed. In addition, as many as 5 of Podravka’s prod-ucts received the maximum grade, 3 STA stars, which marks the best results since Podravka began applying to this international evaluation of quality.For the second time, 3 STA stars were awarded to Podravka’s nettle cream soup, Podravka Urosal bearberry tea, and Žito century bread with chia seeds, and maximum scores were awarded to Podravka broccoli and cauliflower cream soup, and Vegeta smoked paprika. This year, Superior Taste Awards was also given to Vegeta Grill clas-sic, Vegeta for meat, Podravka hot chutney, Podravka mild chutney, Podravka plum jam, Podravka vegetable stock, Lino Lada coconut, Dolcela pumpkin cream, Dolcela coconut pudding, Žito buckwheat bread with walnuts, 1001 CVET hot ginger tea, and 1001 CVET bio tea for babies.As determined by the expert jury at the International Taste and Quality Institute, the Superior Taste Award, as a confirmation of the compa-ny’s quality products, was awarded at a ceremony held on June 14 in Brussels. Products were evaluated by a jury composed of renowned European chefs and sommeliers from culinary institutions, in a blind test in which taste, aroma, texture, and product appearance were all taken into account.Podravka has been participating in the Superior Taste Award com-petition since 2008, and has been winning more and more awards for the quality, taste, and design of its products, year after year. From 2008 to 2017, Podravka’s products have been awarded 91 Superior Taste Awards.

››› DHL PUBLISHES RESEARCH HIGHLIGHTING GROWTH OPPORTUNITY FOR ONLINE PRODUCT OFFERINGDHL Express, the world’s lead-ing international express ser-vices provider, has published research highlighting a signifi-cant growth opportunity for re-tailers and manufacturers with an international online product offering. The report – The 21st Century Spice Trade: A Guide to the Cross-Border E-Commerce Opportunity – looks in detail at the markets and products that offer the highest growth potential, the motivations and preferences of customers making international on-line purchases, and the success factors for online retailers that wish to expand overseas. It focuses in particular on the opportunity for premium products and service offerings, with higher basket values accounting for a significantly higher proportion of orders in cross-border transactions.The report reveals that cross-border e-commerce offers aggregate growth rates not available in most other retail markets: cross-bor-der retail volumes are predicted to increase at an annual average rate of 25% between 2015, twice the rate of domestic e-commerce growth. Online retailers are also boosting sales by an average 10-15%, simply by extending their offering to international customers.

Members NewsAn additional boost comes from including a premium service offer-ing: retailers and manufacturers that incorporated a faster shipping option into their online stores grew on average 1.6 times faster than other players.Our global door-to-door time definite network is perfectly positioned to support any retailer that is developing a premium service offer-ing, or simply looking for a way of reaching new overseas markets directly without investing resources in warehousing or distribution.

››› THE ESPLANADE HOTEL WINS TWO PRESTIGIOUS AWARDSThe Esplanade Hotel is proud to announce that it has recently been presented with two prestigious awards. The renowned Luxury Travel

Guide proclaimed the hotel as the best Classic Hotel of 2017, while Trip Advisor has once again included this metropolitan gem in its top 1% of the world’s best hotels, as such present-ing it with the Travelers’ Choice Award for 2017.‘These awards are a wonderful gesture of recognition of our striving for excellence when it

comes to exceptional guest services, and are truly a great accom-plishment, especially as they reflect the guests’ sincere experiences and their satisfaction with the high level of service. These, as well as other previously won awards, such as the World Luxury Hotel Awards, Condé Nast Traveler Gold List and Readers’ Choice Awards, Expedia Insiders Select, and World Travel Awards, make me proud of my colleagues, who deserve this recognition as a confirmation of their dedication and the love they put into this hotel on a daily basis’, said Ivica Max Krizmanić, General Director at the hotel Esplanade.The Luxury Travel Guide, an exclusive source of information for wealthy world travelers, awards the LTG awards to only the best hotels and accommodation facilities in Europe, in accordance with strict criteria focusing on innovation, design, room quality, culinary achievement, excellence in service, use of technology, sustainable development practices, marketing, branding, employee satisfaction, and location. This prestigious luxury travel publication remarked on the Esplanade’s recognition being founded on its melding classic ideas and glamorous art deco with tradition and contemporary 21st century design, as tailored to the modern traveler.Trip Advisor, the world’s largest service for evaluating service quality in tourism, awards its prestigious Travelers’ Choice Award once a year, and to a very select number of the world’s very best accom-modation facilities, in accordance with its users’ reviews. For several years in a row, the Esplanade has had the honor of being awarded this recognition.

››› ADDIKO WINS AWARDSAddiko’s Economic Research Department has received international awards in the categories ‘#1 Inflation Forecaster – Croatia’ and ‘#1 Inflation Forecaster – Serbia’. ‘FocusEconomics’ surveys over 900 economic experts from leading banks, think tanks, and consultan-

cies, with the ‘Analyst Forecast Awards’ be-ing given to the most accurate forecasters in a fierce internation-al competition. This is the second year in a row that Addiko has won the award.Financial institutions are designing slick corporate offices that foster a tech-savvy culture and help recruit the talent needed to thrive in the digital age. Addiko is proud to have its HQ acknowledged by The Financial Brand for its great design in their ‘9 Spectacular Headquarters Designs From Banks and Credit Unions’. Addiko’s premises are characterized by a multi-functional open space concept that perfectly reflects the new organization – simple but modern, efficient yet straightforward. Rather than working in tiny walled offices, an open-plan enables a collaborative working environment that encourages communication and fosters creativity among employees.

››› DELIVERY PROCESS DIGITIZATIONDigital Postman pilot project launched in VaraždinOn July 3, implementation of the ‘Digital Postman’ project was launched in the 42000 Varaždin Post Office area. The project in-cludes 31 postmen who have been equipped with mobile phones with the ‘Digital Postman’ application and portable printers. ‘Digital Postman’ is a smartphone app that is becoming an integral part of the delivery process at the Croatian Post. The app covers processing and delivery of all shipments, keeping a delivery book in digital form and enabling real-time tracking of shipments. Postmen can print out a delivery notice and invoice if a customer wants to pay services at the delivery address.In the pilot phase, which actually represents application field-testing, only registered mail will be processed through the application, and the customers will confirm receipt of the consignment by providing their signature on the screen of the device.The ‘Digital Postman’ project enhances core business, and is just

one of many new projects within the Pošta2022. Strategy.The Croatian Post, with its stra-tegic initiative to develop its core business, emphasizes the devel-opment of infrastructure and the improvement and automation of the process. By introducing mo-bile devices for postmen, we are entering the world of digital com-munication and providing better customer service. The Croatian Post, thanks to its capacities, can now be of even more service to the citizens of the Republic of Croatia, as demonstrated by this project.

2/2017 ISSUE 31

32 ISSUE 2/2017

››› ADVERTISING / PR››› ALPHEUS• 10%discountonallAlpheusinsightsubscriptionmodels’annualfee

››› AUTOMOTIVE››› LMG Autokuća d.o.o.• SpecialdiscountsupportedbyfactoryforMitsubishiOutlanderPHEV(allvariants)intheamountofstatesubsidiesforPluginHybridvehicles(50,000kn)duringCY2015.Numberofavailablevehiclesislimited,validity:31December2016.Incaseofanewroundofstatesubsidiesannouncement,theclientisfreetotakeadvantageofthestatesubsidiesaswell.

››› CONSULTING››› HORWATH HTL CROATIA - HORWATH I

HORWATH CONSULTING ZAGREB d.o.o.•10%offonstandardconsultingfee››› INSTITUTE FOR LEAN SIX SIGMA (IFSS)

- SIX SIGMA ADRIATIC d.o.o.•7%discountonwholerangeofconsulting,trainingandcoachingservices

››› METROTEKA d.o.o.•10%discountonourfullscopeofISO17025accreditedcalibrationincludingthermometers,hygrometers,pistonpipettes,pHmeters,lengthandpressuregaugesandmanymore

•10%discountontemperaturemappingofpharma/foodwarehousesandtransportationvehicles

•10%discountonqualificationandISO17025accreditedcalibrationoftemperature/humidityequipmentlikefreezers,incubators,sterilizers,furnaces,autoclaves,humidity/stabilitychambers,thermalbathsetc.

››› OFFLINE SOLUTIONS d.o.o.•freeno-obligationprivateconsultationthatwillassistbusinessesinidentifying,assessingandprioritizingphysicalrisktotheiroperations,as

wellasdevelopingandevaluatinglong-termstrategiesformitigatingrisk

•10%discountoncertainservices››› PRICEWATERHOUSECOOPERS d.o.o.•10%discountforone-dayandtwo-dayopenseminarsPwC’sAcademy

››› U TURN TAX REFUND d.o.o.•Upto20%discountonallservices››› VLAHOVIĆ GRUPA•25%discountonyearlysubscriptionforpublicationVGIntelligenceWeekly

››› DISTRIBUTION / LOGISTICS››› AGS ZAGREB d.o.o.• 10%discountondomesticandinternationalmoves

››› DHL INTERNATIONAL d.o.o.• 30%discountforinternationalservicespaidinCroatia,toallmembersthatdonotalreadyhavecontractwithDHLExpress.

• Abovementioneddiscountdoesnotaddtootherdiscounts.

››› OVERSEAS TRADE CO. LTD. d.o.o.• 40%discountforinternationaltransportationpaidinCroatia

• 20%discountfordomestictransportation,toallmembersthatdonotalreadyhavecontractwithOverseasExpress&UPS.

• Abovementioneddiscountsdonotapplytoanysurchargesandcannotbeaddedtoexistingdiscounts

››› EDUCATION››› RIT CROATIA• 10%discountontuitionforallBachelorofScienceandMasterofScienceprogramsinDubrovnikorZagrebatRITCroatia

• Eligibility:employeesandimmediatefamilyofAmChammembersingoodstanding

››› ZAGREB SCHOOL OF ECONOMICS AND MANAGEMENT

• FordetailsonoffereddiscountspleasecontactMs.LanaMažuranić

››› FINANCIAL SERVICES››› ALLIANZ ZAGREB d.d.• FordetailsonoffereddiscountspleasecontactAllianz

››› CROWE HORWATH d.o.o.• freeofchargediagnosticsmeetingrelatingtothematterofyourinterest.

• 10%discountforallservices››› DELOITTE SAVJETODAVNE USLUGE d.o.o.• 2-3hourfreediagnosticsmeetingrelatingtothesubjectofyourchoice

• 10%discountonBusinessProcessOutsourcingservices(bookkeeping&payrollservices)

• 20%discountonalltaxservices››› ERNST & YOUNG d.o.o. • 10%discountonnewVATcomplianceengagementsinthefirstyear

››› KPMG CROATIA d.o.o.• 10%discountonallourbookkeeping&payrollservices

››› PBZ CARD d.o.o.•SpecialbenefitsandpreferentialfeesforAmChammembercompanies,theiremployeesandfull-timestudentsoftheinstitutionsofhighereducation.

››› TMF CROATIA d.o.o.• 10%discountonallservices

››› HEALTH CARE››› POLIKLINIKA TERME• 15%discountonallofourTOPMANAGERprograms(onlyfor5+groupsofemployees,fromJanuarytoMay2017)

››› HOSPITALITY INDUSTRY››› ESPLANADE OLEANDER d.o.o.

- ESPLANADE ZAGREB HOTEL• 15%discountonpublishedroomrates• 15%discountonfoodanddrinksconsumedinthehotelrestaurantandbar

• 25%discountonrentalofmeetingrooms• Complimentaryupgradetoahigherroomcategory(uponavailability,excludingpresidentialsuite)

Member to Member Discounts

2/2017 ISSUE 33

• Complimentaryglassofsparklingwineperpersonduringlunchordinner

››› HOTEL DUBROVNIK d.d.•10%discountonpublishedroomrates(bestavailablerates)

•20%discountonmeetingroomrental•10%discountonfoodanddrinksconsumedinhotelrestaurants(PiccoloMondoandAmericanSteak&GrillHouse)

•Complimentaryupgradetoahigherroomcategory(uponavailability)

››› HUP ZAGREB d.d.•VariousdiscountsofferedatthefollowinghotelsinZagreb:

•TheWestinZagrebhotel•SheratonZagrebHotel•FourPointsbySheratonPanoramaZagreb•HotelInternational•HotelJadran

››› RORAIMA 5 d.o.o. – FORUM ZAGREB•25%discountonrentalofmeetingrooms•AdditionalsummerdiscountsduringJulyandAugustregardingtechnicalequipment

››› SUPETRUS HOTELI d.d.• 20%discountonaccommodationpricesandadditionalbenefitsat:

•WatermanSvpetrvsResort•TheResidence•HotelOsamAdultsOnly•WatermanBeachVillageMobileHomeBungalows

››› VALAMAR RIVIERA d.d.•5-10%onofferedpricesforMICEbusinessinallValamarHotels

››› ZAGREB CITY HOTELS d.o.o. (DOUBLETREE BY HILTON ZAGREB)

•15%discountonpublishedroomrates•30%discountonrentalofmeetingrooms•Complimentaryupgradetoahigherroomcategory(uponavailability)

››› HUMAN RESOURCES››› ADECCO d.o.o.• 15%discountonSearch&selection• 10%discountonAssessmentcentre• 10%discountonTechnicalpayroll

››› MANPOWER d.o.o.• FreeHumanresourcesConsultationfornewclients

• 20%discount-Search&selection• 15%discount-Assessmentcentre(through/with)CareerHarmony

• 15%discount-Technicalpayroll››› SELECTIO KADROVI d.o.o.• FreebasicHRAuditfornewclients-reviewingcurrenthumanresourcespoliciesandsystemstoidentifyneedsforimprovementandenhancementoftheHRfunctionaswellastoensurecompliancewithCroatianrulesandregulations.

• 15%discountonalleducationandtrainingprograms

• 20%discountonprogram“SELECTIOHRAcademy”

››› INFORMATION TECHNOLOGY››› ETRANET GROUP• 10%discountforcardproducts• 10%discountforloyaltysolutionsandinfrastructure

››› HEWLETT PACKARD d.o.o.• cca30-40%discountfromlistprice• ForspecificmodelsofferedpleasecontactHewlettPackardoffice

››› INTEA• 10%discountonBALDORmotors,drivesandmotionproducts

• 10%discountonSENABluetoothproducts• 10%discountonAaxeonindustrialethernetswitches,mediaconvertersandserialdeviceservers

››› POSLOVNA INTELIGENCIJA d.o.o.• 30%discountforconsultingservices

››› LEGAL SERVICES››› ODVJETNIČKO DRUŠTVO MATIĆ, ŠOOŠ MACELJSKI, MANDIĆ, STANIĆ & PARTNERI• 35%discountonourlegalservices

››› MANUFACTURING››› HS PRODUKT d.o.o.• 20%discountontheproductsoftheHSProduktd.o.o.assortments

››› MEDIA/PUBLISHING››› HANZA MEDIA d.o.o.• upto40%discountonpublicationssubscriptions

››› NOVA TV• 23%discounton6monthOYOsubscription• 35%discounton12monthOYOsubscription››› PRESSCUT d.o.o.• 25%discountonmonthlyfeeformediamonitoringofalltypesofmediainCroatia,Serbia,Slovenia,Macedonia,MontenegroandBosniaandHerzegovina

• 15%discountonwrittentranslationsforAmChammembers

• extra5%discountforevery10thtranslation• specialoffersforDailyorWeeklyMediaReportsinEnglishtailoredtoyourneeds

››› REAL ESTATE››› COLLIERS ADVISORY d.o.o.• 10%discountonallourservices

››› TELECOMMUNICATIONS››› TELE2• 30%discountondatapackagesFIFTEENGB,TENGB,SIXGB,THREEGBANDHALFGBwiththesubscriptionpackagesRASPALI,ČISTOTRISTOandTOLKO-KOLKO

››› TRANSLATION SERVICES››› AION d.o.o.•genuine20%discountforwrittentranslations•specialdealsforsimultaneousandconsecutiveinterpreting

•specialdealsforleaseofequipmentforconferenceinterpreting

››› TRAVEL / TOURISM››› ANTERRA d.o.o. / HERTZ CROATIA FRANCHISEE•25%discountoncarrentalinCroatiaandWorldwide

››› ATLAS d.d.•fordetailsonavailablediscountspleasecontactAtlas

››› POSADA d.o.o. - NAVIS YACHT CHARTER•5%discountonyachtrental

FOR FULL DETAILS ON DISCOUNT PROGRAM AND CONTACT INFO, PLEASE SEE AMCHAM’S ‘MEMBERS ONLY’ WEBPAGES

TM

Terme selcEH E A LT H C L I N I C

mediakit 2017ADVERTISE IN AMCHAM “NEWS & VIEWS” MAGAZINE

WEBSITE ADVERTISING www.amcham.hr

221 x 271 mmformat with bleed

90 x 240 mm 190 x 115 mm 90 x 115 mm 190 x 60 mm

436 x 271 mm flyer insert

3.000 kn

1.800 kn

1.800 kn

1.000 kn1.000 kn

3.000 kn

1/1 page

1/2

1/2 1/41/4

2/1

Printing preparationPrepared ads can be delivered on CD or by e-mail. Ads should be in TIFF (300 dpi) or EPS format, in 1:1 ratio - according to above dimensions, in CMYK color model, fonts converted to curves.

• advertising price is for a period of one quarter (3 months)• VAT not included• Non-members pricing – base price + 50%• Banners should be in .jpg format.

For additional information, please contact: Marina Vugrin - office@amcham.hr

A4

• VAT not included• Sponsored article - same

pricing as advertising• Non-members pricing – base

price + 50%• special aditional discounts for

members

double page - 5.500 kn

inner cover - 5.000 kn

back cover - 6.500 kn

1/1 page format without bleed: 215 x 265 mm

PRICE 170x120 pixels 5.000 kn

NEWSLETTER ADVERTISINGChamber’s Newsletter is sent every week to 1500 e-mail addresses of senior ma-nage ment of AmCham member companies and other business partners, as well as government and international institutions. Available advertising space is limited and on a first-come first-served basis. Non-members pricing – base price + 50%.

For reservations and any additional info, please contact: Marina Vugrin - office@amcham.hr

• one-time announcement – promotional text (max. 600 characters including spaces) and your company logo or other picture/photo - 750,00 kn + VAT

• Newsletter sponsor – your logo published in every Newsletter in the period of two months (4 issues) – 2.000,00 kn + VAT

PUBLISHERAmerican Chamber of Commerce in Croatia

CIRCULATION1.500 copies per issue

PUBLISHING SCHEDULE three issues per year(March, June, September)

DISTRIBUTION• Direct mailing to management of

AmCham member companies and other business partners and

• various government and international institutions (in Croatia and abroad) – including diplomatic corps and American Chambers in all European countries

• distributed at AmCham events

ABOUT MAGAZINE• magazine is published in English• archive issues are available online

in pdf format at www.amcham.hr/publications/

RESERVATIONS AND ADDITIONAL INFORMATIONAmerican Chamber of Commerce Marina VugrinPhone: 01 4836 777Fax: 01 4836 776e-mail: office@amcham.hr

NEWSVIEWS&Magazine of the American Chamber of Commerce in Croatia

No. 2/2017

Američka gospodarska komora u Hrvatskoj, Strojarska 22, 10000 Zagreb • Poštarina plaćena HP-u d.d. u poštanskom uredu 10000 Zagreb

www.amcham.hr

TISKANICA

•Policy Overview

•New Public Procurement Act

001_NASLOVNA.indd 1

12.7.2017. 11:48:00

ADVERTISING / PR• Alpheusd.o.o.• BBDOZagrebd.o.o.• Europlakatd.o.o.AGRICULTURE• Agroproteinkad.d.• PuckCustomEnterprisesInternationald.o.o.

ASSOCIATION• GolfiladanjskiklubZagreb1995• Hrvatskodruštvozakvalitetu• Hrvatsko-američkodruštvo• UdrugaEUCentar• Udruga‘NikolaTesla-Genijzabudućnost’

• UdrugazaistraživanjairazvojODAS

AUTOMOTIVE• GrandAutod.o.o.• LMGAutokućad.o.o.• OpelSoutheastEuropeLLC-podružnicauRH

• PorscheCroatiad.o.o.CONSULTING• BCG-TheBostonConsultingGroup• BDOSavjetovanjed.o.o.• BearingZagrebd.o.o.• CorporatePerformanceAdvisory-Calliduspatronusadeptiorumd.o.o.

• CroweHorwathd.o.o.• Deloittesavjetodavneusluged.o.o.• DetNorskeVeritasAdriaticad.o.o.• Ernst&Youngd.o.o.• GrantThorntonrevizijad.o.o.• HorwathHTLCroatia-HorwathiHorwathConsultingZagrebd.o.o.

• Infokorpd.o.o.• KPMGCroatiad.o.o.•McKinsey&Company,Inc.Croatia•Metrotekad.o.o.• Nexegrupad.d.• OfflineSolutionsd.o.o.• PricewaterhouseCoopersd.o.o.(PwCCroatia)

• Simulusgrupad.o.o.• SixSigmaadriaticd.o.o.-InstituteforLeanSixSigma(ifss)

• Studio5poslovnosavjetovanjed.o.o.• TMFCroatiad.o.o.• UTurnTaxRefundd.o.o.• VlahovićGrupad.o.o.-VlahovicGroupGovernmentRelations

CONSUMER GOODS• AmwayHrvatska• Atlanticgrupad.d.• Bioetericad.o.o.• Coca-ColaAdriad.o.o.• Coca-ColaHBCHrvatskad.o.o.• Gavrilovićd.o.o.• HERBALIFEd.o.o.• JTInternationalZagrebd.o.o.• NikeCRd.o.o.• Orbicod.o.o.• PhilipMorrisZagrebd.o.o.• PHILIPSd.o.o.• Podravkad.d.• Vindijad.d.PrehrambenaindustrijaCULTURE• Zagrebačkafilharmonija

MembersDEMINING• Piperd.o.o.DISTRIBUTION / LOGISTICS• A2BExpressLogistikad.o.o.• AGSZagrebd.o.o.• DHLInternationald.o.o.• HP-Hrvatskapoštad.d.• OverseasTradeCo.Ltd.d.o.o.• Primacošpedd.o.o.EDUCATION• AmericanInternationalSchoolofZagreb

• DječjivrtićObzori• RITCroatia• VisokoučilišteALGEBRA• Zagrebačkaškolaekonomijeimanagementa

ENERGY• ALSTOMHrvatskad.o.o.• CRODUXderivatidvad.o.o• GeneralElectricInternationalInc.GlavnapodružnicaZagreb

•MEBUd.o.o.• Petrold.o.o.• VertivCroatiad.o.o.FINANCIAL SERVICES• AddikoBankd.d.• AllianzZagrebd.d.• CroatiaOsiguranjed.d.• EOSMatrixd.o.o.• ErsteCardClubd.o.o.• Hrvatskabankazaobnovuirazvitak• Hrvatskapoštanskabankad.d.•MasterCardEurope-PodružnicaZagreb

• PBZCardd.o.o.• RaiffeisenbankAustriad.d.Zagreb• SocieteGenerale-SplitskaBankad.d.• VISAEUROPELTD•WillisTowersWatsond.d.• ZagrebačkaBankad.d.HEALTH CARE• 3M(East)AGPodružnicaRH• AbbottLaboratoriesd.o.o.• AbbVied.o.o.• Amgend.o.o.• AstraZenecad.o.o.• Bayerd.o.o.• BectonDickinsonCroatiad.o.o.• Biomedicadijagnostikad.o.o.• Bolnicazaortopedijuirehabilitaciju“prim.dr.MartinHorvat”Rovinj

• EliLilly(Suisse)S.A.-PredstavništvouHrvatskoj

• FreseniusMedicalCareHrvatskad.o.o.

• GlaxoSmithKlined.o.o.• Johnson&JohnsonS.E.d.o.o.•MedicalIntertraded.o.o.•MedtronicAdriaticd.o.o.•MerckSharp&Dohmed.o.o.•MylanHrvatskad.o.o.• NovartisHrvatskad.o.o.• OktalPharmad.o.o.• OlympusCzechGroup,s.r.o.• PfizerCroatiad.o.o.• PlivaHrvatskad.o.o.• PoliklinikaBagatin• PoliklinikaTerme• Roched.o.o.• RotimMedicalCentard.o.o.• SANDOZd.o.o.• SHIREd.o.o.

HOSPITALITY INDUSTRY• EsplanadeOleanderd.o.o.-EsplanadeZagrebHotel

• Globalnahranad.o.o.-nositeljfranšizeMcDonald’szapodručjeRH

• HotelDubrovnikd.d.• HUP-Zagrebd.d.•MundoakaStreetFoodd.o.o.• Roraima5d.o.o.–FORUMZagreb• Supetrushotelid.d.• ValamarRivierad.d.• ZagrebCityHotelsd.o.o.(DoubleTreebyHiltonZagreb)

HUMAN RESOURCES• Adeccod.o.o.zaprivremenozapošljavanje

•Manpowerd.o.o.• SELECTIOKadrovid.o.o.INFORMATION TECHNOLOGY• Adactad.o.o.• Bisnoded.o.o.• Burzad.o.o.• CiscoSystemsHrvatskad.o.o.• DellEmergingMarkets,PredstavništvouRH

• Divertod.o.o.• ESKAd.o.o.• Etranetgroupd.o.o.• FORTINETB.V.• GoogleHrvatskad.o.o.• Hattrick-PSKd.o.o.• Hewlett-Packardd.o.o.-HewlettPackardEnterprise

• HPComputingandPrintingd.o.o.• HSM-informatikad.o.o.• IBMHrvatskad.o.o.• IDEAStudio• IN2d.o.o.• INFINUMd.o.o.• InfoNovitasd.o.o.• Infosistemd.d.• INsig2d.o.o.•MicrosoftHrvatskad.o.o.• OracleHrvatskad.o.o.• PoslovnaInteligencijad.o.o.• PrintecCroatiad.o.o.• SPANd.o.o.• TISGrupad.o.o.INVESTMENT• AdriaticCapitalPartnersd.o.o.• AlternativeInvestd.o.o.• GlobalInvestd.o.o.• Novaeuropskaulaganjad.o.o.LEGAL SERVICES• CMSReich-RohrwigHainzRechtsanwälteGmbH-PodružnicaZagreb

•Marohnić,Tomek&Gojićd.o.o.• Odvjetničkiured&UredzamirenjeCikač

• OdvjetničkiuredDarkoMarkušić• OdvjetničkiuredMarijaPujoTadić• OdvjetničkiuredPetraVuksanović• OdvjetničkodruštvoBekina,Škurla,DurmišiSpajićd.o.o.

• OdvjetničkodruštvoDivjak,TopićiBahtijarevićd.o.o.

• OdvjetničkodruštvoGlinska&Miškovićd.o.o.

• OdvjetničkodruštvoJuriniVogrincj.t.d.

• OdvjetničkodruštvoKallay&Partnerid.o.o.

• OdvjetničkodruštvoMatić,ŠoošMaceljski,Mandić,Stanić&Partnerid.o.o.

• OdvjetničkodruštvoRavlić&Šurjakd.o.o.

• OdvjetničkodruštvoVedriš&Partneri

• OdvjetničkodruštvoVukina&Partnerid.o.o.

• OdvjetničkodruštvoVukmirisuradnici

• OdvjetničkodruštvoŽupićipartnerid.o.o.

•WolfTheissRechtsanwälteGmbH&CoKG-PodružnicaZagreb

• ZMPIPd.o.o.• Žurićipartneriodvjetničkodruštvod.o.o.

MANUFACTURING• AecomPolskaSp.zo.o.-PodružnicaZagrebzausluge

• ALTPROd.o.o.• AppliedCeramicsd.o.o.• Dalekovodd.d.• DOK-INGd.o.o.• Dracod.o.o.• Ecolabd.o.o.• EnikonAerospaced.o.o.• HSProduktd.o.o.• Intead.d.• LPTd.o.o.• TeknoxgroupHrvatskad.o.o.MEDIA / PUBLISHING• BusinessMediaCroatiad.o.o.• Hanzamediad.o.o.• NOVATVd.d.• Presscutd.o.o.REAL ESTATE• ColliersAdvisoryd.o.o.•Meridian16businessparkd.o.o.•Metroholdingd.d.• VMDGrupad.o.o.•WoodsfordGrupad.o.o.TELECOMMUNICATIONS• HrvatskiTelekomd.d.• TELE2d.o.o.TRANSLATION SERVICES• Aiond.o.o.• Ciklopead.o.o.TRAVEL / TOURISM• Anterrad.o.o./HertzCroatiafranchisee

• Atlasd.d.• EX-ALTOd.o.o.• Katarinalined.o.o.• NavisYachtCharter-Posadad.o.o.

• Obzorputovanjad.o.o.• UberCroatiad.o.o.

Leading international business organization in Croatia gathering U.S., Croatian and international companies

PROMOTING HIGH STANDARDS OF BUSINESS PRACTICES

PURSUING POLICY ADVOCACY

OFFERING HIGH LEVEL NETWORKING

AmCham Patron Members● Abbott ● AbbVie ● Addiko Bank ● Atlantic grupa ● BCG - The Boston Consulting Group ● Cisco ● Coca-Cola Adria ● Coca-Cola HBC Hrvatska ● Croatian Bank for Reconstruction and Development ● Crodux ● DOK-ING ● Ernst & Young ● Erste Card Club ● Gavrilović ● Hewlett-Packard ● Hrvatski Telekom ● HS Produkt ● IBM ● Johnson&Johnson● JT International Zagreb ● McKinsey & Company, Inc. Croatia ● Medical Intertrade● Medtronic Adriatic ● Merck Sharp & Dohme ● Microsoft Hrvatska ● Nexe Grupa ● NOVA TV ● Novartis Hrvatska ● Offline Solutions ● Oracle Hrvatska ● Orbico ● PBZ Card● Philip Morris Zagreb ● Pliva Hrvatska ● Podravka ● Poliklinika Bagatin● PricewaterhouseCoopers ● Roche ● SELECTIO Kadrovi ● Shire ● Teknoxgroup Hrvatska● Uber Croatia ● Willis Towers Watson ● Zagreb School of Economics and Management● Zagreb City Hotels d.o.o. (DoubleTree by Hilton Zagreb)

For a complete list of AmCham Members please visit www.amcham.hr

American Chamber of Commerce in CroatiaStrojarska cesta 22, 10000 ZagrebPhone: +385 1 4836 777www.amcham.hr

REPRESENTING THE VOICE OF BUSINESS COMMUNITYREPRESENTING THE VOICE OF BUSINESS COMMUNITY