ELIZABETH BAILEY14 Braddons Hill

Woodford Plympton

Plymouth PL7 4RUTel: 01752 348411

Mobile: 07718 409636Email: bailey.elizabeth@sky.com

  PERSONAL PROFILE An experienced Personal Assistant with varied PA, secretarial and administration experience, having years of experience in both the private and public sectors, maintaining confidentiality at all times and with many temporary roles due to redundancies.  A fast and accurate audio and copy typist, computer literate with excellent keyboard skills. Numerate and literate with good communication skills, both oral and written.  Excellent interpersonal and customer service skills.  Diligent, accurate, fastidious, working well within a team or without supervision, managing workloads and meeting deadlines.  Versatile, adaptable and a quick learner, having undertaken many training sessions over the years.

KEY ATTRIBUTES Excellent Legal, Medical and PA experience Strong interpersonal skills Able to manage workloads and meeting deadlines Versatile and adaptable Attention to detail and diligent Previous experience of supporting NHS, Legal, Plymouth Council and MOD

 CAREER HISTORY:  PA, Administrator, Receptionist and Clerical Administrator, University of PlymouthNovember 2009 to April 2016

Reception, audio typing, copy typing, data inputting, filing, shredding, photocopying

Dealing with and assisting students, visitors, callers and members of the public Room bookings, travel bookings, ordering stationery, ordering taxis Fielding telephone calls, taking messages, e-mails Diary management, internet research Reporting student absences, taking in/handing out student assignments and work Helping with office moves, helping with hospitality and setting up meetings Office shopping, running errands, incoming and outgoing post, scanning,

laminating Taking in and handing out student cards and epaulettes, filing nursing timesheets Keeping meeting rooms and reception areas clean, tidy and presentable Maintaining notice boards, dealing with lost property, reporting faults Data inputting international and undergraduate applications Issuing offers and letters Unit-e, Salesforce, SAP, Schools Database General administration duties

 Plymouth Hospitals NHS Trust, Derriford Hospital March 2013 to July 2015

Audio typing, copy typing, telephone enquiries, fielding telephone calls Secretarial cover, booking and changing appointments Patient management enquiries

Photocopying, filing, handling patient notes, collecting clinic notes, tracing in and out

Requesting patient notes and sending back to storage, incoming and outgoing post Supporting consultants, registrars and nurses

 PA to Production Director, Princess Yachts International plc, Plymouth 12 January 2011 to October 2012

Diary management, booking meeting rooms, booking catering, dealing with callers Copy typing, e-mails, telephone calls, collecting and distributing post, Filing, photocopying, scanning, laminating, shredding, maintaining office machines Ordering/distributing stationery and batteries, taking delivery/distributing payslips Purchase ordering, keeping office tidy, reporting faults, arranging life jacket

servicing Maintaining office initially as a temp and then as a permanent member of staff Updating and printing boat schedule files, assisting Quality Team Liaising with Reception, Security, IT and Facilities

 Legal Secretary/Receptionist/Switchboard, Gard & Co, Solicitors, Plymouth 2009 

Reception, switchboard, dealing with clients both in person and on the telephone Diary management, audio and copy typing, document production, scanning Land Registry Searches Opening new files, closing old files, filing, faxing, photocopying

 PA/Secretary/Administrator, Plymouth City Council, The Civic Centre, Plymouth April to July 2009

PA to Chief Executive in ICT Department, Typist in the Social Inclusion Unit Secretary/Administrator in the Planning Department Diary management, copy typing and document production, data inputting, post Fielding telephone calls and taking messages, assisting members of the public

 PA/Secretary, Norman Rourke Pryme, Construction Consultants, Plymouth Oct 2007 to Mar 2009

Getting office organised after the absence of a secretary for four months Digital audio typing, copy typing, data inputting, document production Switchboard, fielding telephone calls and taking messages, running errands, post Filing, scanning, photocopying, binding, ordering stationery, office shopping Petty cash Creating new files, copying discs, keeping office tidy, workable and presentable

Secretary/Receptionist, Plymouth Coroner’s Office, The Crescent, PlymouthApril to October 2007                                     

Receptionist, Secretary to the Coroner, Deputy Coroners and Coroner’s Officers Audio and copy typing, faxing, filing, photocopying, incoming and outgoing post Liaising with Plymouth Register Office Opening new files and compiling inquest packs Attending upon the Police and funeral directors both in person and on the

telephone Dealing with the public in sensitive and upsetting situations

 Legal Secretary to the Crown Court Department, Alan Harris, Solicitors, North Hill, Plymouth – July 2003 to April 2007

Diary management, audio typing, compiling letters and Court documentation Reception cover, filing, faxing, photocopying, post, deliveries and collections Liaising with and assisting clients, witnesses, experts and Legal Aid Board Working with the Court and Barristers regarding dates, appointments/conferences

Dealing with clients in person and on the telephone, informing clients of Court dates

Arranging prison visits and conferences with Counsel and informing clients Maintaining files and recording all Court dates and bail conditions Suggesting more efficient archiving system

 

Secretary to the Tax Department, KPMG Accountants, Marsh Mills, Plymouth January 2001 to July 2003                                          

Audio typing, copy typing, compiling letters, document production, internet research

Reception/switchboard cover, telephone enquiries and taking messages, filing, faxing

Incoming and outgoing post, binding, photocopying, opening new files and archiving

 Legal Secretary, Foot Ansteys, Solicitors, Plymouth March 1998 to December 2000

Audio and copy typing, compiling letters, document production Reception, dealing with clients in person and on the telephone, filing,

photocopying Opening and closing files, post

 Receptionist/Secretary/Administrator, PSC Training (South West) Limited, Plymouth March 1994 to March 1998

Reception, switchboard, copy typing, compiling letters, document production Fielding telephone calls, dealing with queries, trainees and the public Document Controller for BSEN ISO 9001 Quality Control, filing and photocopying Liaising with and arranging Job Centre interviews for trainees Assisting trainees with CVs, letters and application forms

 Legal Secretary/Receptionist, Wolferstans, Solicitors, North Hill, Plymouth November 1983 to March 1994

Diary management, audio typing, copy typing, compiling letters Document production Reception, dealing with clients both in person and on the telephone, witnessing

Wills Liaising with the Courts, Barristers and clients, filing, faxing, photocopying, post Opening new files, closing old files, research work for fee earner, meeting

deadlines

References available upon request