Kim CV 2016

__________________________________________________________________________________KIM ROLLS: CURRICULUM VITAE, 2013 of 10

Career Objectives To increase my experience within a company culture that demands

high standards and encourages growth and motivation.

To continue to pursue a career path that has demonstrated growth with a natural inclination towards excellence in providing for the customer.

To work for a corporate who has vision and integrity who are committed to investing in developing their work force to achieve their goals.

Kim Renaye RollsCurriculum Vitae

2016

Personal Details

Surname: Rolls (Abrahams)

First Names: Kim Renaye

Contact Numbers: 076 627 2424 (cell)

Address: 47 Gelb Crescent Morgenster Brackenfell, 7560

Identify No: 870507 0040 08 0

Health: Excellent

First Language: English

Drivers Licence: Code B

Own Transport: Yes

Knowledge, Skills and Attributes

Sound customer service and supervisory background combined with sales and admin experience.

Strong analytical ability with attention to detail, determination and perseverance. Extensive and broad experience in retail. Strong motivational skills and a team player. Fast learner and hard worker who is not afraid of new challenges.

Key Attributes and Experience

Marketing – Customer service Higher than average ability in computer systems Customer relations and liaisons Very good communication skills Customer service driven Office Administration Experience using the Microsoft Office suite, namely:

1. Microsoft Excel2. Microsoft Outlook3. Microsoft Word


Summary of Working Experience

PERIOD EMPLOYER KEY RESPONSIBILITY REFERENCESPermanent Work:June 2013 - Present

Office Manager / Personal Assistant

Trinesoft Technology – Joostenberg Vlakte, Cape Town, South Africa

Respond to emails and type documentsBasic bookkeeping – QuickbooksFillingCompiling paperwork from staff – quotes/suppliers/invoices/timesheets ect.Personal errands for Owner – Shopping/PO BOX/ect.Assisting with answering incoming callsAssisting with general and accounts queries.Managing the office – tea/coffee/milk, petty cash, aircon service ect.Dropping and fetching of Owners son at school.Looking after house/animals when owner isn’t in the country.Fetching of nanny after babysitting for Owner.Babysitting the Owners child.Booking of meetings for the Owner.Taking minutes in staff meetings.

Casual work:November 2012 - May 2013

Bastien Supervisor

Self Employed

Beauty Therapist

Full body massage, full hot stone massage, facials, make-up, waxing, artificial nails – gel, acrylic, silk, and fibre. Manicures and pedicures.

Jacqi Muller – +27721121745

Contract Work:November 2011 - May 2012

Bastien Supervisor

One And Only Hotel – Reethi Rah Resort, Maldives Island

Treatments performed on clients, services rendered and retail. Compilation of financial reports on a monthly/weekly/daily basis. Inventory of all tools and products on a monthly basis. Filling (electronically and manually). Purchasing of stock when required. Marketing of Spa products. Training of Bastien therapists. Managing the Bastien studio while Manager is out of studio. Performed reception duties as requested.

Bastien Gonzalez - +971505567301 / +33686374607

Maxime - +971507701523

Contract Work:October 2010 - October 2011

Bastien Therapist


Treatments performed on clients, services rendered and retail. Compilation of financial reports on a monthly/weekly/daily basis. Inventory of all tools and products on a monthly basis. Filling (electronically and manually) Purchasing of stock when required. Marketing of Spa products. Performed reception duties as per requested.


Maxime - +971507701523

Contract Work:October 2010 - October 2011

Bastien Therapist


Treatments performed on clients, services rendered and retail. Compilation of financial reports on a monthly/weekly/daily basis. Inventory of all tools and products on a monthly



basis. Filling (electronically and manually) Purchasing of stock when required. Marketing of Spa products. Performed reception duties as per requested.

Maxime - +971507701523

Contract Work:November 2009 – September 2010

Bastien Therapist

One And Only Hotel – Cape Town, South Africa

Treatments performed on clients, services rendered and retail. Compilation of financial reports on a monthly/weekly/daily basis. Inventory of all tools and products on a monthly basis. Filling (electronically and manually) Purchasing of stock when required. Marketing of Spa products. Performed reception duties as requested.

Kim Milton - +2776 512 9459

Casual Work:December 2008 – November 2009

Beauty Therapist / Nail Technician

Self Employed - Beauty Therapist

Full body massage, full hot stone massage, Facials, Make up, Waxing, Artificial nails – Gel, Acrylic, Silk and Fibre. Manicures and Pedicures.

Jacqi Muller - +2772 112 1745

Casual Work:June 2007 – December 2008

Beauty Therapist / Nail Technician

Cape College – Wynberg campus, Cape Town

Full body massage, full hot stone massage, Facials, Make up, Waxing, Artificial nails – Gel, Acrylic, Silk and Fibre. Manicures and Pedicures.

+2721 797 5540


Key Responsibilities Undertaken

Trinesoft Technology – Joostenberg Vlakte, Cape Town, South AfricaJune 2013 – Present

Office Manager / Personal Assistant

I have decided on a change of career after the beauty therapy so i took on the position of Office Manager/Personal Assistant at Trinesoft Technologies from June 2013 and I’m currently still with Trinesoft Technologies

Tasks

Respond to emails and type documents

Capturing of banking on Quickbooks on a daily bases.

Capturing of invoicing on Quickbooks on a weekly bases.

Sending out of invoices on a monthly bases.

Filling of all paper work concerning the business and the Owners personal documents.

Making sure all quotes, supplier invoices and timesheets ect is handed to the Owner to note for billing on a weekly bases.

Personal errands for Owner – Shopping for office and Owners house, PO BOX, taking and fetching of Owners son at school.

Assisting with answering incoming call when the staff isn’t capable of answering.

Taking messages for the Owner when he isn’t present in office.

Assisting with general and accounts queries from the client/company.

Managing the office to have tea/coffee/milk.

Manage the petty cash, aircon service and anything else needed in the office.

Setting up meetings for Owner and added it to his calendar.

Making personal appointments for Owner.

Looking after house/animals when owner isn’t in the country.

Fetching of nanny after babysitting for Owner.__________________________________________________________________________________KIM ROLLS: CURRICULUM VITAE, 2013 of 10

Babysitting the Owners child.

Booking of meetings for the Owner.

Taking minutes in staff meetings.

Handling an issue if the Owner isn’t present at the time. Making sure all messages get to Owner via email, sms or

phone call depending on how urgent the message is.

Standards

Make sure to always be professional with client or on the phone.

Make sure everything is running smoothly.

Make sure staff is always happy.

Make sure an issue is sorted ASAP.

Self-EmployedFrom home and going out to clientsNovember 2012 –May 2013

Beauty Therapist

In the time I was looking for a job I had done mobile services going out to client to do treatments on them or they would come out to me to have their treatment done.

Treatments,Services,Retail

Executed and explained perfectly all treatments.

Recommended all products to guests.

Made sure about the quality and the procedure of the services provided.

Made sure that the products was well presented, and explained.

Standards

Knows and checks all standards from treatment bed set-up.

Presented a perfect grooming in front of clients.


Kept a great attitude with clients.

One And Only Hotel – Reethi Rah Resort, Maldives IslandNovember 2011 - May 2012

Bastien Supervisor

Took on the position of Bastien Supervisor at One & Only Reethi Rah Resort - Maldives in November 2011 up until May 2012. I am currently not employed due to contract expiring at previous employer thus resulting in me coming back to South Africa to seek employment.




Made sure about the quality and the procedure of the services provided in the studio.

Made sure of the information given in the studio by his/her direct team members or by the other department’s team members.

Made sure that the products was well presented, explained and sold.

Checked on the display of the product (professional and retail) (cleanliness, tidiness, validity date… )

Team, Standards, Connection between departments

Team rota was pre-done monthly and given to Assistant Manager for review 15 days prior to beginning of the Rota, ensured that the team members was aware of their duty timing.

Knows and checks all standards from treatment bed set-up to the pantry display.

Presented a perfect grooming in front of guests and ensured that the team does too.

Kept a great attitude with guests and colleagues.

Represented with perfection the Pedi:Mani:Cure Studio within the resort, made sure all staffs was well aware of what is the concept, the treatment, the products.

Created a strong team by doing or following a continuous training with Bastien Therapists.

Was close to team members but not interfering with their __________________________________________________________________________________KIM ROLLS: CURRICULUM VITAE, 2013 of 10

private life.

Helped the team members in his/her new life within the resort and the new country. (different culture)

Making of appointments on behalf of reception.

Financial, Stock, Guest Data Base

Overviewed daily financial results by checking on the revenues, variance with the previous year and the targets.

Reviewed the Month To Date and Year To date with the team members to get them involved in the daily targets.

Checked on a daily basis the stock of professional use and retail products. Informed manager in case of a need of reorder.

Updating of guest data base and making sure its correct.

Filling (electronically and manually)

Organization, Communication, Reporting, Implication

On a Communication point of view it was to be made sure the the hotel and the staff has the right perception of the Studio.(what is done)

Daily meeting is done with team members,if subordinator is not available then done by the Bastien Supervisor.

Bastien supervisor gives a daily update to Bastien Assistant Manager or to Bastien Manager.

All information is kept confidential.


One And Only Hotel – Reethi Rah Resort, Maldives IslandJune 2011 - August 2011Managing of the Bastien studio while the Bastien Manager is out on Business (3months)




Made sure about the quality and the procedure of the services provided in the studio.

Made sure of the information given in the studio by his/her direct team members or by the other department’s team members.

Made sure that the products was well presented, explained and sold.

Checked on the display of the product (professional and retail) (cleanliness, tidiness, validity date… )

Team, Standards, Connection between departments

Team rota was predone monthly and given to for revie the team 10 days prior to beginning of the Rota.

Knows and checks all standards from treatment bed set-up to the pantry display.

Presented a perfect grooming in front of guests and ensured that the team does too.

Kept a great attitude with guests and colleagues.

Represented with perfection the Pedi:Mani:Cure Studio within the resort, made sure all staffs was well aware of what is the concept, the treatment, the products.

Created a strong team by doing or following a continuous training , creating appraisal with the spa manager.

Was close to team members but not interfering with their private life.

Helped the team members in his/her new life within the resort and the new country. (different culture)



Financial, Stock, Guest Data Base

Overviewed daily financial results by checking on the revenues, variance with the previous year and the targets.

Reviewed the Month To Date and Year To date with the team members to get them involved in the daily targets.

Checked on a daily basis the stock of professional use and retail products. Acted accordingly in doing orders,promotions.

Orders to be done in advance to make sure that there in no period when products are missing.

Create a guest data base that is clean, useful and create a regular communication in between the studio and the its guests.


Organization, Communication, Reporting, Implication

On a Communication point of view it was to be made sure the the hotel and the staff has the right perception of the Studio.(what is done)

Daily meeting is done with team members, either by the Bastien Supervisor or either by a person that is responsivle to make sure that the team is always aware of what is happening and getting a regular feed-back from the team.

All information is kept confidential.

Reason for Leaving: Reason for leaving was my decision of not renewing my contract.


One And Only Hotel – Reethi Rah Resort, Maldives IslandOctober 2010 – October 2011

__________________Bastien Therapist

I took on the position as Bastien Therapist on at One & Only Reethi Rah Resort – Maldives Island in October 2010 and performed the following duties:

Executed and explain perfectly all treatments.

Recommended all products to the Guest.

Maintained hygiene and sterilization practise of the studio and treatment.

Maintained proper set up and preparation of the studio set up.

Present for duty as per rota

Well groomed while on duty.

Financial reports up to date. (daily ,weekly and monthly financial reports)

Stock sheets up to date. (daily and monthly)

Client data base up to date.


Spa software programme updated for Bastien team rota

Flexible to business needs. (working overtime or on a scheduled off days to accommodate clients request)

Reason for Leaving: Better prospects offered in the form of a promotion.


One And Only Hotel – Cape Town, South AfricaNovember 2009 – September 2010

__________________Bastien Therapist

I took on the position as Bastien Therapist on at One & Only Cape Town Resort – November 2009 and performed the following duties:

Carried out and performed any reasonable instruction of the employer even though such may not ordinarily within the scope of the duties relevant to the position occupied by employee.

Faithfully and conscientiously serve the interests of the employer and during working hours to devotethe whole of his or her efforts, time and attention to the performance of his or her duties.

Observe such directions and restrictions as may from time to time be imposed by the employer and to comply with the policies of the employer set forth in writing or orally from time to time.

To be true and faithful to the employer an all dealings and transactions whatsoever relating to the employer’s business and interest.

Executed and explain perfectly all treatments.

Recommended all products to the Guest.

Maintained hygiene and sterilization practise of the studio and treatment.

Maintained proper set up and preparation of the studio set up.

Present for duty as per rota

Well groomed while on duty.

Financial reports up to date. (daily ,weekly and monthly financial reports)

Stock sheets up to date. (daily and monthly)

Client data base up to date.



Spa software programme updated for Bastien team rota

Flexible to business needs. (working overtime or on a scheduled off days to accommodate clients request)


Reason for Leaving: Reason for leaving was because i got the transfer to the Maldives island at the one and only reethi rah.


Self Employed - Beauty TherapistDecember 2008 – November 2009

__________________Beauty Therapist / Nail Technician

For the duration of this period after finishing my studies, before seeking employment in the industry, I first gained experience by working from home doing the following:

Full body massage Full body hot stone massage Facials Make up Waxing Artificial nails Gel, acrylic, silk and fibre Manicure/pedicure


Cape College – Wynberg campus, Cape TownJune 2007 – December 2008

__________________Beauty Therapist / Nail Technician

I gained practical experience at Cape College during my studies as part of my diploma and performed the following duties:

Full body massage Full body hot stone massage Spa treatments Make up Waxing Manicure and pedicure Facial electrical


EDUCATION

Tertiary qualification: Cosmotology

Institution: Cape college

Subjects – 2nd year (2008) anatomy and physiologynail technologyhot stone massagefacial electricalholistic massagespa therapy

Subjects – 1st year (2007) facial skincaremanicure and pedicuremake upwaxinganatomy and physiologynutritionbusiness awareness

Practical: acquired for above subjects

Highest school qualification: Grade 12 – Matric (2006)

Institution: Eben Donges High School

Subjects: english – first languageafrikaans – second languagebiology – sggeography – sgbusiness economics – sghome economics – sg


REFEREES

CRAIG CAWOOD

082 873 7849 [email protected] Owner of Trinesoft Technologies Company

Im currently still with Trinesoft Technologies now i would prefer you not contact Craig now as he don’t know I’m looking for another job he would be very upset as his very dependent on me and always been.

BASTIEN GONZALEZ

+971 505567301 / +33686374607 [email protected] Owner of Bastien Gonzalez Company.

KIM MILTON

076 5129459 [email protected] Manager at One & Only Cape Town of Bastien Studio.

←←← MAXIME←

+971507701523 [email protected] Trainer that trained me the Bastien Gonzalez technique.

COLLEGE OF CAPE TOWN WYNBERG CAMPUS +2721 797 5540 College I attened

Copies of Testimonials and Certificates can be made available on request


mailto:[email protected]



Kim CV 2016

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