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2016 9-1-1 System Performance State of California By Jim ......Apr 26, 2017 · 2016 9-1-1 System...
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2016 9-1-1 System Performance State of California By Jim Thompson 4/26/2017
Transcript of 2016 9-1-1 System Performance State of California By Jim ......Apr 26, 2017 · 2016 9-1-1 System...
2016
9-1-1 System Performance
State of California
By Jim Thompson
4/26/2017
Total 18,576,875
2016 Total Initial Wireless Calls
PSAP N/G Answered
171,466 0.92%
PSAP Wireless
Answered 10,710,997
57.66%
CHP N/G Answered
82,5310.44%
CHP Wireless
Answered 7,389,408 39.78%
No CDR (Busies) 222,473 1.20%
2015 Total Initial Wireless Calls
PSAP N/G Answered,
157,324, 0.81%
PSAP Wireless
Answered, 11,163,069,
57.20%CHP N/G Answered,
93,973, 0.48%
CHP Wireless
Answered, 7,855,916,
40.26%No CDR (Busies), 243,919, 1.25%
Total 19,514,201
2014 Total Initial Wireless Calls
PSAP N/GAnswered
CHP N/G 154,008
Answered 0.86%
99,5790.56%
CHP WRLSAnswered7,265,670
40.66%No CDR(Busies)
00.00%
PSAP WRLSAnswered10,350,649
57.92%
Total 17,869,906
2013 Total initial Wireless Calls
CHP N/GAnswered
78,7050.48% ^
PSAP N/GAnswered120,3940.73%
CHP WRLSAnswered6,575,356
40.10%
PSAP WRLS.Answered9,474,54857.78%
NoCDR(Busies)148,8360.91%
Total: 16,397,839
Cal OESGOVERNOR 'S OFFICEOF EMERGENCY SERVICES
2012 Total Initial Wireless Calls
CHP CallsAnswered 6,991,35842.39%
PSAPAnswered9,082,70755.07%
No CDR (Busies) 397,159 2.41%
NG 9-1-1 Calls 23,2180.14%
PSAPAnswered7,623,184
50.72%
CHP CallsAnswered7,052,36646.92%
Total: 15,031,097
NoCDR(Busies)355,5472.37%
Cal OESGOVERNOR 'S OFFICEOF EMERGENCY SERVICES
2010 Initial Call Totals Jan-Dec
PSAPAnswered6,633,057[ 46.8%
Total: 14,186,464NoCDR639,159
4.5%
CHP CallsAnswered6,914,248
48.7%
Cal OESGOVERNOR 'S OFFICEOF EMERGENCY SERVICES
2009 Call Totals
CHP CallsAnswered7,209,054
51.9%PSAP
Answered5,489,444
39.6%
TOTAL13,877,116
No CDR1,178,668
8.5%
Cal OESGOVERNOR 'S OFFICEOF EMERGENCY SERVICES
2008 Call Totals
CHPAnswered4,591,364
34%
PSAPAnswered4,358,909
33%
Total: 13,350,806
NoCDRFound
4,400,53333%
Cal OESGOVERNOR 'S OFFICEOF EMERGENCY SERVICES
2007 Call Totals
PSAPAnswered3,109,905
27%
Cal OESGOVERNOR 'S OFFICEOF EMERGENCY SERVICES
Total: 11,615,242
NoCDRFound
4,921,93642%
CHPAnswered3,583,401
31%
Initial WE9-1-1 Network Call Volume
CALL
VOLUME
Year 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
WE9-1-1 No CDR (Busies) Calls
CALL
VOLUME
Year2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
WE9-1-1 Calls delivered to CHP
CALL
VOLUME
Year 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
WE9-1-1 Calls Delivered to Local PSAPs
CALL
VOLUME
Year 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
Comparative of WE9-1-1 Calls Delivered
CALL
Year 2007 2008
VOLUME
2009 2010 2011 2012
PSAP
2013 2014 2015 2016
CHP
Total E9-1-1 CallsIncluding Secondary's and Transfers
CALL
VOLUME
Wireline Wireless
20152014201320122011201020092008 2016Year 2007
Year 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
Total E9-1-1 CallsIncluding Secondary's and Transfers
CALL
VOLUME
Wireless
Wireline
CALIFORNIA 9-1-1 Call Totals 2016 2015 2014
Percent Wireline
Percent Wireless
18.93%
81.07%
20.04%
79.96%
24.87%
75.13%
No CDR
Wireline Calls
0
6,964,399
222,473
5,397,259
243,919
5,883,584
Wireless Calls 22,887,802 23,229,641 21,037,410
Total Call Volume All Calls 28,507,534 29,357,144 28,001,809
Total Texting Volume 5,833 585 0
Primary Secondary Total
W911 10,727,780 51.62%
WPH2 10,054,302 48.38%W911 109,041 6.57%
WPH2 1,551,733 93.43%W911 10,836,821 48.29%
WPH2 11,606,035 51.71%
