2014 -2015 Yamaha TECHNICAL TRAINING GUIDE · PDF file2014 -2015 Yamaha TECHNICAL TRAINING...
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2014 -2015 Yamaha TECHNICAL TRAINING GUIDE Specific technician training for those working on motorsports products, Boats, and WaveRunners Training for parts management and counter help Sales associate training for all product categories Let’s begin by answering a few commonly asked questions about Yamaha. Do the classes cost money? • Yamaha training is tuition free. However, students/dealers are required to pay for food, lodging, and travel. How long will training take to complete? • All web-based training (YTA Bronze, Generator Bronze/Silver) can be completed at the student’s own pace. Instructor led training (YTA Silver/Gold, WaveRunner®/Boat) is Monday-Friday. Class typically ends Friday about 2:00 PM. When are training classes offered? • All instructor led training (ILT) occurs between September and March. Where are ILT classes held? • Cypress, California; Kennesaw, Georgia; and Pleasant Prairie, Wisconsin. Who teaches the ILT classes? • The technical training staff at Yamaha are highly experienced across all motorsports product lines. Why should technicians train? • Increased revenue through improved work habits and skills • Valuable Pro Yamaha points • Dealer locator recognition • Chance to compete in U.S. and World Technician Grand Prix • Higher CSI scores What do all these logos mean? Register for YTA, YPA, and YSA training at yamaha-motor-training.com/ymu
Transcript of 2014 -2015 Yamaha TECHNICAL TRAINING GUIDE · PDF file2014 -2015 Yamaha TECHNICAL TRAINING...
2014 -2015 Yamaha TECHNICAL TRAINING GUIDE
2014 -2015 Yamaha TECHNICAL TRAINING GUIDE
Specific technician training for those working on motorsports products, Boats, and WaveRunners
Training for parts management and counter help
Sales associate training for all product categories
Let’s begin by answering a few commonly asked questions about Yamaha.
Do the classes cost money? •Yamahatrainingistuitionfree.However,students/dealersarerequiredtopayforfood,lodging,andtravel.
Howlongwilltrainingtaketocomplete? •Allweb-basedtraining(YTABronze,GeneratorBronze/Silver)canbecompletedatthestudent’sownpace. Instructorledtraining(YTASilver/Gold,WaveRunner®/Boat)isMonday-Friday.ClasstypicallyendsFriday about2:00PM.
When are training classes offered? •Allinstructorledtraining(ILT)occursbetweenSeptemberandMarch.
Where are ILT classes held? •Cypress,California;Kennesaw,Georgia;andPleasantPrairie,Wisconsin.
Who teaches the ILT classes? •ThetechnicaltrainingstaffatYamahaarehighlyexperienced across all motorsports product lines.
Why should technicians train? •Increasedrevenuethroughimprovedworkhabitsandskills •ValuableProYamahapoints •Dealerlocatorrecognition •ChancetocompeteinU.S.andWorldTechnicianGrandPrix •HigherCSIscores
What do all these logos mean?
Register for YTA, YPA, and YSA training atyamaha-motor-training.com/ymu
BRONZEYamahatechnicaltrainingbeginswithaweb-basedcoursefocusingonfundamentalsandgeneralYamahaserviceknowledge.TheBronzecoursemanualcoversmaterialsuchasproperservicepractices,basicengineconstructionandoperationprinciples,frame/steeringconstruction,andsomesimpleelectricaltheoryandsysteminformation.TheBronzecurriculumisgearedtowardentryleveltechnicians.
SILVERYamahainstructorledtraining(ILT)beginswiththeSilverlevelclass.This5-daycourse,availableonlyatYamahatrainingfacilities,combinesclassroomlearningandhands-onlabenvironmentsusingcurrentmodelsastrainingaids.ThecurriculumfocusesonEFIprinciplesandoperation,EFIcomponenttesting,ABS,andelectricaltheory.YamahaDiagnosticTool(YDT)usageandgeneratordiagnosticsarealsocoveredduringthiscourse.Silvercertificationexpiresthreeyearsaftercoursecompletion. That means if a technician is ONLY silver certified, they will need to return for recertification threeyearsaftercompletionor,preferably,continuetoGoldleveltraining.Bronzecompletionisrequiredforregistration.
GOLDThis5-daycoursebuildsonwhatwaslearnedinSilver,broadeningthestudent’sunderstandingofYamahafuelinjectionsystemsandproprietaryenginesystems;i.e.,YCC-T®andYCC-I®.Exhaustgasanalyzer(EGA)andYDTusageinadvanceddiagnosticapplicationsisalsoemphasized.Goldtrainingfocusesonpropertroubleshootingapproach.Thiscoursewillchallengetheskillsofthemostexperiencedtechnicians.GoldcertificationmustbemaintainedeachyearifthedealershipwishestoretainitsGoldcertificationadvantages.Detailsregardingcertification maintenance will be released on YDS in the near future. Yamaha recommends technicians who attendGoldclasshaveatleastthreeyearsexperience.Silvercoursecompletionisrequiredforregistration.
WAVERUNNER/BOATILTalsocoversYamaha’sWaveRunnerandBoatproductlineswitha5-daydedicatedcourse.ThosedealerswhosellWaveRunnerand/orBoatproductsareinvitedtoattendthecourselocatedattheKennesaw,GAtrainingfacility.ThisclasscoversavarietyofsubjectsfrommechanicalprocedurestoYamahaDiagnosticSystem(YDIS)training.TherecentlyredesignedYDISisapowerfultooldevelopedbyYamahatohelpdiagnoseeventhemostdifficultEFIsystemproblems.Thein-depthinstructiononYamahaEFIsystemshelpstechnicianseffectivelytroubleshootrunningproblems.SystemsexclusivetoBoat/WaveRunnersuchasjetpump,4-StaremissionscomplianceandActia®gaugeoperationarealsodiscussed.Thereiscurrentlynoprerequisitetrainingforthiscourse.WaveRunner®/Boatcertificationexpireseverythreeyears.
SILVER September October November December January‘15 February MarchCalifornia 23-27 2-6Georgia 10-14,17-21 1-5 26-30 2-6
Wisconsin 29-Oct.3 6-10,20-24,27-31 5-9,12-16
GOLD October November December January‘15 FebruaryCalifornia 26-30 2-6Georgia 13-17,20-24,27-31 15-19 5-9,12-16
Wisconsin 10-14,17-21 1-5,8-12 26-30 2-6
WaveRunner/Boat September February MarchGeorgia 15-19,22-26,29-Oct.3 23-27 2-6,9-13,16-20,23-27
ForalltraininginquiriespleasecalltheYMUhelplineat1-800-854-4876(option2)[email protected]
ServiceManagementSeminar
Thistwo-dayinteractivecoursewillprovidetheframeworkforwhat is required to create a highly functioning proactive service and parts department. The focus is on growing profitability and building customer loyalty through improved communication, consistent processes, and strong teamwork. Shops that employ the techniques we share not only enjoy higher customer satisfaction and profitability but also less stress and higher job satisfaction.Ahighlymotivatedteamoftrainerswillfacilitatethe instruction.
ValerieZiebronofVRZConsultinghasover20yearsofservicemanagementexperience,withoveradecadeforYamahaMotorCorporation,U.S.A.Sheandherteamhavehelpedhundredsofdealershipsfliptheswitchfromreactivetoproactive.AnexperiencedYamahaFieldSupportManagerwilldelivertheinstruction for Yamaha Service and Parts department specifics. Yamaha recommends this training for all service managers, itisalsoveryusefulforgeneralmanagers/dealerprinciples.Attendeesshouldbeinapositiontoimplementrealchangetodealeroperationsafterthislearningexperience.
“WhatanamazingteacherValerieis.Shetaught in 2 days what I have beenstrivingtolearnfor17years.Herinsightandknow-howwasamazing.Shekepttheclassentertaining while teaching us how to makea profitable service department.”
“Valerieisverypersonableanddoesagreat job of relating lessons to actual workscenarios.”
“Awesomeseminar!Greatstoriesandinfo,it gave me a lot to work on. Thank youYamahaandValerieforthesupport!”
Cannonsburg,PA Winchester,VA Denver,CO KansasCity,MO Charlotte,NC Columbus,OHOct.6-7 Oct.9-10 Oct.20-21 Oct.23-24 Nov.10-11 Nov.13-14
Here’swhatafewofourdealersaresayingaboutValerie’sservicemanagementcourse!
“This was by far the best seminar I haveattended!Asa20+yearveteranofthebikeandautobusiness,Ihavebeentodozensofthese.Finallyonewithrealandusableinfo!Thankyou!
“Classwasdeliveredwell,easytofollow.I will be implementing much of what waslearnedatmydealership!”
“I just want to thank you. I learned so much,can’t wait to start implementing a lot of this.This is my first management job and I nowfeel I will be a success, thanks again.”
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Valerie Ziebron, VRZ Consulting
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If training is designed to help a technician become the best, then let’s find out who really is the best! The USTGP, held every two years, is a unique opportunity for the top Gold-certified technicians to compete against each other and discover who can succeed when the pressure is on! Speaking of pressure, the 2013 USTGP took place in front of thousands of people at the national dealer meeting in Las Vegas. This two day event focuses on actual hands-on skills and also features a challenging written exam to test product knowledge. Yamaha and other corporate sponsors step up to provide the winning technicians and their dealerships with significant prizes. 2015 USTGP competitors will be the six technicians with the highest Gold class test scores from Fall 2013 to Spring 2015.
Competition doesn’t end with the USTGP! The Yamaha World Technician Grand Prix (WTGP) is held at YMC headquarters in Iwata, Japan every two years. The national technician grand prix winners from all participating Yamaha distributors throughout the world are invited to this once in a lifetime opportunity in Iwata for an epic showdown.
Here their knowledge of Yamaha product is tested at a high level. Contestants participate in a variety of tasks including a live customer reception skill which is filmed and evaluated by a panel of judges, so bring your best smile! A tour of the Yamaha factory and trip to the old capital of Kyoto are also on the agenda. This invitation to see inside Yamaha operations and Japanese culture is truly unique. The USTGP and WTGP are amazing opportunities for service personnel and their dealership to be recognized for exceptional achievement.
2012WorldTechnicianGrandPrix,Iwata,Japan
Seefootageofthe2013USTGPatyoutube.com/watch?v=0Pi7qN8LZSo
Seefootageofthe2012WTGPatyoutube.com/watch?v=v1QbZf_pCQw
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The United States Technician Grand Prix (USTGP). Will YOU be there in 2015?
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