2013 WE_QNA

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W E Electric & Contracting Services Customer Satisfaction Survey Strongly Agree Somewhat Agree Neither Agree/Dis Somewhat disagree Strongly disagree W E personnel clearly communicated the details of the project, i.e., cost, materials, timeframe, etc. before, during and after project completion All work was performed as agreed, to your complete satisfaction, on time and on budget. (Minus change orders and unforeseen delays) W E personnel are punctual, professional, & in W E attire while on the jobsite. W E personnel conduct all work in a safe, organized and respectful manner. W E personnel are knowledgeable, skilled, and effective W E personnel conduct thorough jobsite cleanup for the duration of the project and leave the area in a prework state or better. W E personnel resolved all problems/delays to your complete satisfaction. I do not feel that I could have gotten better service elsewhere. I will definitely use/consider W E for my next electrical project. I will definitely use/consider W E for my next construction project. I will definitely use/consider W E for my next handyman project. I would personally recommend W E’s services Overall, I am completely satisfied with the way W E performed on this project. On a scale of 1 – 10, 1 being the best experience I have ever had and 10 the worst, I would rate my experience with WE at a: 1 2 3 4 5 6 7 8 9 10 What could we do in the future to earn a 9 or a 10? Licensed, Bonded, & Insured Thank you for your patronage! “WEELEEE190MU” “WEELEEE9104U”

Transcript of 2013 WE_QNA

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W  E  Electric  &  Contracting  Services  Customer  Satisfaction  Survey    

  Strongly  Agree  

Somewhat  Agree  

Neither    Agree/Dis  

Somewhat  disagree  

Strongly  disagree  

W  E  personnel  clearly  communicated  the  details  of  the  project,  i.e.,  cost,  materials,  timeframe,  etc.  before,  during  and  after  project  completion  

         

All  work  was  performed  as  agreed,  to  your  complete  satisfaction,  on  time  and  on  budget.  (Minus  change  orders  and  unforeseen  delays)  

         

W  E  personnel  are  punctual,  professional,  &  in  W  E  attire  while  on  the  jobsite.  

         

W  E  personnel  conduct  all  work  in  a  safe,  organized  and  respectful  manner.  

         

W  E  personnel  are  knowledgeable,  skilled,  and  effective              W  E  personnel  conduct  thorough  jobsite  cleanup  for  the  duration  of  the  project  and  leave  the  area  in  a  pre-­‐work  state  or  better.  

         

W  E  personnel  resolved  all  problems/delays  to  your  complete  satisfaction.  

         

I  do  not  feel  that  I  could  have  gotten  better  service  elsewhere.  

         

I  will  definitely  use/consider  W  E  for  my  next  electrical  project.  

         

I  will  definitely  use/consider  W  E  for  my  next  construction  project.  

         

I  will  definitely  use/consider  W  E  for  my  next  handyman  project.  

         

I  would  personally  recommend  W  E’s  services            Overall,  I  am  completely  satisfied  with  the  way  W  E  performed  on  this  project.  

           

 On  a  scale  of  1  –  10,  1  being  the  best  experience  I  have  ever  had  and  10  the  worst,  I  would  rate  my  experience  with  WE  at  a:                  1                2                3              4                5                6                7                8                9              10    What  could  we  do  in  the  future  to  earn  a  9  or  a  10?    

Licensed, Bonded, & Insured Thank you for your patronage! “WEELEEE190MU” “WEELEEE9104U”

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   What  did  we  do  really  well?    

 What  could  we  do  better?    

 Briefly,  how  would  you  describe  your  experience  with  us  if  asked  about  it  by  a  relative,  friend,  or  peer?  

May  we  use  the  above  statement  as  a  testimonial  on  the  W  E  website  with  your  name  and  city  of  residence?                      Yes                    No   Thank you for taking the time to complete this form. Once completed, select the “Submit” button below to send. If you are using an internet mail service such as Gmail, Yahoo, or Hotmail you will be prompted to save the document to the

location of your choice and send as an attachment to [email protected] Once it has been received, you will receive a $25 discount coupon good towards any service offered by W E Electric & Contracting Services, LLC. We sincerely hope that your experience with W E Electric & Contracting Services has been a positive one. We look forward to serving you for all your electrical, construction, and handyman needs in the future. Remember, Should you decide to share your experience with us online at either www.yelp.com or your favorite online review source, you will be entered into a quarterly drawing for a *free service call from the division of your choice, electrical or handyman! Simply send a link of the review to the email address above and you will be entered automatically! Best regards,

Jake Longfellow – Owner/President  *Includes labor only. 2hr max labor to be performed during normal business hours 9am to 5pm Mon-Fri. Any additional time to be billed at regular labor rates pertinent to the division performing the service. $250 value not to be combined with any other offers.  

Licensed, Bonded, & Insured Thank you for your patronage! “WEELEEE190MU” “WEELEEE9104U”