©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. PROS Connect User Community...
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Transcript of ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. PROS Connect User Community...
©2013 PROS, Inc. All rights reserved. Confidential and Proprietary .
PROS Connect
User Community Website and Support Portal
Prepared by Christine Lambden
2 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary .
Accessing PROS Connect
● https://Connect.PROS.com● Or go to PROS.com and click Support & Community at the
top
3 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary .
First Time Visitors
● Every user should register on PROS Connect.
Click Here
It’s not just tickets.
You’ll find:• Discussion
forums• Product
Updates• Knowledge Base• Tips & Tricks
And we’re adding new features all the time!
4 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary .
User Registration
Use your business email address to register.
Accounts are approved for PROS customers and partners only.
Your email address will be your Username on PROS Connect.
5 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary .
A Quick Tour of PROS Connect
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New User? Start Here
Overview for New
Users
7 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary .
User Guides, etc. are in the
Library
8 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary .
Discussion
forums are
segregated by
Product
9 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary .
Link to Training Resource
s
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Latest info about
Connect improveme
nts
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And the MOST important resource…
SEARCH all resources with one
click
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Search Results
Click to
filter by
Product
13 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary .
Click to view results in Discussion forums.
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Add “double quotes” to see only results for whole phrase.
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For those who manage tickets only
Open or Update Support Tickets
This row is only visible if you have access to Support tickets.
Most people don’t.
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Submit New Requests or Incidents
Message explains
that ticket
access is limited
to “named users.”
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Fill in all fields to submit ticket.
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Reports
related to
Support
Tickets
This row is only visible if you have access to Support tickets.
Most people don’t.
19 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary .
Reports
Click on ticket
number to view
ticket.
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Update Ticket
To Add Notes or Attachments to a ticket, use the Actions menu.
21 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary .
When a ticket is in the Pending Customer Action state, you can provide requested info and click “Customer Info Provided” to respond.
Customer Info
Provided button
22 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary .
Customer Support
menu also leads to
tickets and reports
23 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary .
For Assistance with Connect
Send an email to [email protected] if you have issues or questions about PROS Connect.
Connect Support team can also add or remove ticketing access to particular users if your organization’s needs change.