2013 CALLIGRAPHY CHARITY SALE

VOL. 25 NO. 1 JANUARY / FEBRUARY 2013 FOR INTERNAL CIRCULATION ONLY www.lion.com.my

Senior Managers’ Meeting

2013 CALLIGRAPHY CHARITY SALE▼

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KL Festival City Fetes Senior Citizens

Centro Indonesia Receives Excellent Service Award

Opening of Hefei Tian’ehu Parkson

Learning At The Workplace

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LPExLoLiD

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RELATIONSCOMMUNITY

UPDATECORPORATE

LAUNCH AT PAVILION KUALA LUMPUR

CONGRATULATIONS TO OUR

GROUP EXECUTIVE CHAIRMAN

Our Group Executive Chairman, Tan Sri William Cheng has beenconferred the Darjah Kebesaran Seri Utama Mahkota Wilayah (SUMW)award which carries the title of ‘Datuk Seri Utama’ by DYMM Seri

Paduka Baginda Yang Di-Pertuan Agong, Tuanku Abdul Halim Mu‘adzam Shahin conjunction with Federal Territory Day on 1 February 2013.

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Puan Sri Chelsia Cheng (centre) and students from Chong Hwa School in the 21 Drumsperformance kicking off the launch in Pavilion.Puan Sri Chelsia Cheng (tengah) dan pelajar Sekolah Chong Hwa dalam persembahan 21 Gendang di acarapembukaan.

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(Top photo) Ms Katarina and(bottom photo) Mr Kerk Won Hoofrom Xian’s Place demonstratingtheir calligraphy skills.(Gambar atas) Cik Katarina dan (gambarbawah) Encik Kerk Won Hoo dari Xian’sPlace membuat demonstrasi kaligrafi.

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▼Performances by Chong Hwa School students.Persembahan oleh pelajar Sekolah Chong Hwa.

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▼VIPs and guests enjoying the performances at the launch.Tetamu gembira menonton persembahan.

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Lion Today January/February 2013

2013 CALLIGRAPHY CHARITY SALEThe Lion-Parkson Foundation has been assisting four

independent schools in Kuala Lumpur namely ChongHwa Independent High School, Tsun Jin High School,

Confucian Private Secondary School and Kuen ChengHigh School to organize a Chinese New Year CalligraphyExhibition cum Charity Sale to raise funds for their needystudents for a 4-year period beginning in 2010.

The launch of the 2013 Charity Sale was held at Pavilion KLon 25 January 2013 by Foundation Chairman, Puan SriChelsia Cheng; wife of the High Commissioner of theRepublic of Singapore to Malaysia, Mrs Irene Ong and thewife of the High Commissioner of India to Malaysia,

Madam Vandana Gokhale. At the launch, Pavilion KLmanagement donated RM8,888 towards the charity sale.

The Official Opening Ceremony for the Charity Sale washeld at Chong Hwa Independent High School on 26January 2013, attended by Puan Sri Chelsia Cheng;Foundation Trustees, Mr CS Tang and Dr Chua Siew Kiat,and officials from the four schools.

At an appreciation dinner held after the official opening,Parkson Operations Manager, Mr Lim Wee Luen presentedParkson Corporation’s contribution of RM18,888 towardsthe charity sale.

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Chong Hwa Principal, Mr Hwong Seng(top photo) and Tsinghua University’sProfessor Liu Shi (above photo)participated in the calligraphy andcontributed to the fund raising.Pengetua Chong Hwa, Encik Hwong Seng(gambar paling atas) dan Profesor Liu Shi dariUniversiti Tsinghua (gambar atas) membuatkaligrafi dan membuat sumbangan.

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Chong Hwa Schoolstudents working on theircalligraphy pieces for sale.Pelajar Sekolah Chong Hwamembuat demonstrasi kaligrafiuntuk dijual.

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Left to right: Calligrapher Mr Zhi Qing from China and PuanSri Chelsia Cheng presenting a token of appreciation to KLFestival City Marketing Manager, Mr Chok Choon Fui.Kiri ke kanan: Kaligrafer Encik Zhi Qing dari China dan Puan SriChelsia Cheng menyampaikan cenderamata penghargaan kePengurus Pemasaran KL Festival City, Encik Chok Choon Fui.

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Puan Sri Chelsia Cheng (8th from left) and schools’ officials with the ‘snake’ calligraphyto usher in the Lunar Year of the Snake.Puan Sri Chelsia Cheng (8 dari kiri) dan pegawai sekolah bersama kaligrafi ‘ular’ melambang tahunbaru cina ular.

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OFFICIAL OPENING AT CHONG HWA HIGH SCHOOL

KICK-OFF AT KL FESTIVAL CITY

Ribbon-cutting ceremony by (left to right) / Majlis memotong reben oleh (kiri ke kanan):Confucian Head of Scholarship and Loan Fund Committee, Mr Yap Son Chee; ChongHwa Principal, Mr Hwong Seng; Lion-Parkson Foundation Trustee, Mr CS Tang; Puan SriChelsia Cheng; Chong Hwa Vice Director, Mr Lim Yew Jin; Lion-Parkson FoundationTrustee, Dr Chua Siew Kiat; Tsun Jin Deputy Director, Dato’ Ong Seng Khek and KuenCheng Principal, Madam Gooi Swee Gaik.

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Mr Lim Wee Luen presenting Parkson’scontribution to Puan Sri Chelsia Cheng.Encik Lim Wee Luen menyerahkan sumbanganParkson kepada Puan Sri Chelsia Cheng.

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Everyone including our operating companies were all abuzz in welcoming thenew year 2013. The dawn of a new year is usually the time when we take stockof our resolutions, what we have achieved (and the gaps in any) and whatare our goals in moving forward.

Our annual Senior Managers Meeting is the platform where our business operations,local and overseas as well as the Head Office managers converge to share andreview their performance and targets for the new financial in order to stay on trackin the ever competitive business environment.

At the company level, Amsteel Mills organised a new year resolution meeting toremind everyone to work closely together and on the expectation of timely deliveryin achieving the targets set for 2013.

Before all the excitement of the new year had settled, we welcomed the Lunar Yearof the Snake. Many companies organised festive get-togethers to foster betterrelations amongst their employees and some also shared the festive spirit with theunderprivileged.

The activities that have taken place in the first two months of the new year arefeatured in this issue of our newsletter. Happy reading.

Semua orang termasuk syarikat-syarikat operasi kita sibuk meraikan kehadiran tahunbaru 2013. Biasanya dalam keriangan menyambut tahun baru, adalah masa apabila kitamelihat kembali resolusi kita, apa yang telah kita capai (dan merapatkan jurang,sekiranya ada) dan apakah matlamat kita dalam melangkah ke hadapan.

Mesyuarat Tahunan Para Pengurus Kanan kita adalah platform di mana operasi-operasiperniagaan, di dalam dan luar negara serta di Ibu Pejabat berkumpul untuk berkongsi danmengkaji semula prestasi dan sasaran operasi menjelang tahun kewangan yang baru dalamusaha untuk kekal di landasan yang betul seiring persekitaran perniagaan yang sentiasaberdaya saing.

Di peringkat syarikat, Amsteel Mills menganjurkan mesyuarat resolusi tahun baru untukmengingatkan semua pihak untuk bekerjasama dan menepati jangkaan penyampaian tepatpada masa dalam mencapai sasaran yang ditetapkan bagi 2013.

Sebelum semua keriangan tahun baru pudar, kita mengalu-alukan pula kedatangan Tahun Ular.Banyak syarikat menganjurkan majlis sempena perayaan Tahun Baru Cina untuk memupukhubungan yang lebih baik di kalangan para pekerja mereka dan ada juga berkongsi semangatperayaan dengan mereka yang kurang bernasib baik.

Aktiviti-aktiviti yang telah berlaku dalam tempoh dua bulan pertama tahun baru ini dipaprkandalam isu ini. Selamat membaca.

UTUSAN PPEENNGGAARRAANNGG

1 COMMUNITY RELATIONS2013 Calligraphy Charity Sale

1 CORPORATE UPDATECongratulations To Our Group ExecutiveChairman

KL Festival City Fetes Senior Citizens

4 COMMUNITY RELATIONSParkson Contributes To Bakti Event

5 STEEL DIVISIONHappening @ Amsteel Klang

- Sunflower Competition- Lion Dance- New Year Resolution Meeting

Antara Steel Mills Updates- Fire Safety Training- Fishing Competition- Majlis Maulidur Rasul- Lion Dance

Amsteel Banting’s Diary- Quit Smoking Campaign- United Club Prize Giving Ceremony- Fishing Competition - Aid For Employees Affected By Flood

Megasteel News- Lion Dance- Ponggal- Maulidur Rasul- Inter-Factory Futsal Competition

9 PROPERTY & COMMUNITY DEVELOPMENTDIVISIONChina Property Updates

- Visit By Changshu Guli District Government

- Changshu Lion’s 5th Anniversary

Mahkota Hotel- Contributes To Happiness Center- Lunar New Year Luncheon

10 RETAIL & TRADING DIVISIONExcellent Service Experience Award 2013For Centro Indonesia

Posim Appreciation Nite 2013

Lunar New Year Party

Opening of Hefei Tian’ehu Parkson

11 SERVICES DIVISIONTraining By Secom Japan Director

Reward For Secom Staff

12 CORPORATE UPDATESenior Managers’ Meeting

HQ CNY Gathering

13 COMMUNICOStar Competencies

14 INFOLINKLearning At The Workplace - Formal &Informal

Adaptive Learning

19 PROPERTY & COMMUNITY DEVELOPMENTDIVISIOND’niaga @ Bandar Bukit Mahkota, BangiBeyond Shops, Homes and LandedProperties

EDITORIALTan Sri Albert Cheng

Quah Le Ching Suresh Menon, Ng Ho Peng,

Fauziah Harun & Ian Bo

PUBLISHER

03-21420155 Fax: [email protected]

http://www.lion.com.my

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CONTENTS EDITOR’S MMEESSSSAAGGEE

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PARKSON CONTRIBUTES TO BAKTI EVENT

Parkson Corporation Sdn Bhd contributed door gifts toa Chinese New Year event organised by the WelfareAssociation of Wives of Ministers and Deputy Ministers

(Bakti) for guests from 12 charity homes in Kuala Lumpurand Selangor.

At the event, Parkson Alamanda Store Manager, EncikAzman Abd Saman received a token of appreciation forParkson from Bakti President, Datin Seri Rosmah Mansor.

Encik Azman Abd Saman receiving a token of appreciation for Parkson’scontribution, from Datin Seri Rosmah Mansor.Encik Azman Abd Saman menerima penghargaan bagi pihak Parkson daripada PresidenBakti, Datin Seri Rosmah Mansor.

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In the spirit of the Lunar New Year, KL Festival City (KLFC)mall shared the festive air with 30 senior citizens from SiriJayanthi Metta Care Centre and Upekkha Welfare

Compassionate Home on 31 January 2013.

The senior citizens were taken on a shopping spree atEconsave Supermarket, sponsored by the supermarket,where they excitedly picked out items for their own Lunar

New Year celebrations. Next, they were entertained bytraditional cultural performances followed by refreshmentscourtesy of KLFC.

The elderly guests also received goodie bags and angpows from KLFC Senior General Manager Mr Gui ChengHock; Marketing Manager, Ms Too Yee Ping and EconsaveOperations Manager, Ms Lim Yoke Foong.

KL FESTIVAL CITY FETES SENIOR CITIZENS

(Left photo) Mr Gui Cheng Hock (right) and Ms Lim Yoke Foong and (right photo) KLFC management team with the senior citizens.(Gambar kiri) Encik Gui Cheng Hock (kanan) dan Cik Lim Yoke Foong dan (gambar kanan) pihak pengurusan KLFC bersama warga emas.

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Continued from page 2

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JUALAN AMAL KALIGRAFI 2013

Yayasan Lion-Parkson telah membantu empat buah sekolahdi Kuala Lumpur iaitu Sekolah Tinggi Chong Hwa, SekolahTinggi Tsun Jin, Sekolah Menengah Persendirian Confucian

dan Sekolah Tinggi Kuen Cheng selama empat tahun berturut-turutsemenjak tahun 2010 untuk menganjurkan Pameran Kaligrafiserta Jualan Amal sempena Tahun Baru Cina bagi mengutip danamambantu para pelajar yang memerlukan.

Pelancaran Jualan Amal 2013 yang berlangsung di Pavilion KLpada 25 Januari 2013 telah disempurnakan oleh PengerusiYayasan, Puan Sri Chelsia Cheng; isteri Pesuruhjaya TinggiRepublik Singapura ke Malaysia, Puan Irene Ong dan isteriPesuruhjaya Tinggi India ke Malaysia, Puan Vandana Gokhale. Di

majlis ini, pihak pengurusan Pavilion KL telah bermurah hatimenghulurkan sumbangan bernilai RM8, 888.

Upacara Pembukaan Rasmi Jualan Amal yang diadakan diSekolah Tinggi Chong Hwa pada 26 Januari 2013 dihadiri olehPuan Sri Chelsia Cheng; Pemegang Amanah Yayasan, Encik CSTang dan Dr Chua Siew Kiat, serta para pegawai daripada empatbuah sekolah tersebut.

Di majlis makan malam penghargaan yang diadakan selepasupacara pembukaan rasmi, Pengurus Operasi Parkson, Encik LimWee Luen menyampaikan sumbangan Parkson Corporationberjumlah RM18, 888 kepada tabung jualan amal.

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In line with its “Go Green Project”and ISO 14001 certification, AmsteelMills Klang initiated a Green

Competition at its premises not only tobeautify the areas but also to providea conducive workplace and instill theimportance of preserving theenvironment amongst its employees.

The highlight of the project was the“Sunflower Planting Competition”which also incorporated creativelandscaping at various sections ofthe steel mill. The sunflower was

The winners for the competition wereannounced on 15 January 2013 afterjudging by Amsteel GM-HR, Ms KwaSeok Leng and CorporateCommunications Senior Manager,Puan Fauziah Harun.

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DIVISIONSTEEL

HAPPENING @ AMSTEEL KLANGSUNFLOWER COMPETITION

NEW YEAR RESOLUTION MEETING

Amsteel Klang organised itsannual New Year ResolutionMeeting on 21 January 2013.

Department Heads shared their longand short term plans, marketeconomic outlook and departmentcommitment for the year 2013 withemployees from the supervisory leveland above. Also present were COO,Mr Paul Chan; Director - Works, Ir DrLoh Fook Guan and Group HRDirector, Mr Suresh Menon.

LIONDANCE

In conjunction with theLunar New Year, AmsteelKlang organised a Lion

Dance performance on 18February 2013 to usher ingood fortune for its businessoperations.

Heads of Department / Company with Mr Paul Chan, Ir Dr Loh Fook Guan and MrSuresh Menon (seated 5th, 6th and 7th from left respectively).Ketua Jabatan / Syarikat bersama Encik Paul Chan, Ir Dr Loh Fook Guan dan Encik Suresh Menon(duduk, masing-masing 5, 6 dan 7 dari kiri).

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The Best Landscape Champion / Juara Landskap terbaik - HR & SMP.▼

1st Runner-Up / Kedua - Material Control & Security.▼

2nd Runner-Up / Ketiga - RodMill 1 and Quality Assurance.

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Best Costume - Mr Chandramohan (leftphoto) and Best Narrator - Mr DerrickAmbrose (right photo).Kostum Terbaik - Encik Chandramohan (fotokiri) dan Pencerita Terbaik - Encik DerrickAmbrose (foto kanan).

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chosen because it symbolises ahappy, healthy and bright futurewhich reflects Amsteel’s endeavourin tackling climate change andl o w - c a r b o n d e v e l o p m e n tconservation efforts.

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ANTARA STEEL MILLS UPDATES

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DIVISIONSTEEL


FISHING COMPETITIONAntara Sports and Recreation Club

organised its annual fishing competitionat Jentayu Pond, Kampung Cahaya

Baru in Masai, Johore on 20 January 2013.

General Manager, Encik Rahmat Ibrahim gaveaway the prizes to the winners. The FastestCatch category was won by Mr PadmanathanA/L Subramaniam from Steel Plant while EncikMohd Napi Sulong from Rolling Mill topped theHeaviest Catch category.

LION DANCE

In welcoming the Lunar Year ofthe Snake, Antara organised aLion Dance at its premises on 19February 2013.

Antara’s management led byExecutive Director Mr Eric Chengwelcomed the lion dance troupeand accompanied them to themain office where the ‘lions’proceeded to ‘bless’ the offices forgood luck.

FIRE SAFETY TRAINING

21Emergency Response Team (ERT) members attended a3-day training session on Fire Safety organised byAntara’s Training Unit, HR Department and SHEDepartment in collaboration with Pasir Gudang Fireand Safety Department from 5 to 7 February 2013.

The training was conducted by Fire Officers Encik Gani Sahim, EncikAzizol Abd Aziz and Encik Mohd Mohd Rafie Mohd Sareng. In the theorysession, the participants were briefed on the Fire Act 341 while in thepractical sessions, they were trained on handling fire safety apparatus,evacuation and rescue techniques, hose drill and other procedures inan emergency.

MAJLIS MAULIDUR RASUL

More than 400 Badan Kebajikan PekerjaIslam Antara Steel (BKIA) membersand their families attended the

Maulidur Rasul celebration held inconjunction with Prophet Muhammad’sbirthday at its staff quarters in TamanCendana on 2 February 2013.

GM Encik Rahmat Ibrahim who is also thePatron of BKIA officiated the event whichinvited Ustaz Azlisham Azahar from the JohoreUlama Committee as the speaker. Everyonewas treated to a sumptuous Nasi Beriani afterthe talk.

BKIA members and their families (left photo) listening to the talk by UstazAzlisham Azahar (right photo).Ahli-ahli BKIA dan keluarga mendengar ceramah dari Ustaz Azlisham Azahar.

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Mr Eric Cheng with the ‘lions’ in hisoffice.Encik Eric Cheng dengan ‘singa’ dipejabat beliau.

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The ‘lions’ with Encik Rahmat Ibrahim (4th fromleft) and Antara staff.‘Singa’ dengan Encik Rahmat Ibrahim (4 dari kiri) dankakitangan Antara.

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A participant using the fire extinguisher to put outa fire.Seorang peserta menggunakan alat pemadam api untukmemadam api.

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Mr Padmanathan(left photo) and EncikMohd Napi Sulong(right photo) receivingtheir prizes from EncikRahmat Ibrahim.Enc ik Padmana than(gambar kiri) dan EncikMohd Napi Sulong(gambar kanan) menerimahadiah daripada EncikRahmat Ibrahim.

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AMSTEEL BANTING’S DIARY

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DIVISIONSTEEL

104people participated in the Fishing Competitionorganised by Amsteel Banting at KampungBandar Jugra in Banting on 24 February 2013.

Encik Mohd Farid Sanawi from Industrial Vehicle WorkshopDepartment won the heaviest catch category with his 2.245kg Ikan Siakap, while the catch by Encik Asri Masaran fromRolling Mill - Electrical Department of an Ikan Jenahakweighing 900g won the smallest catch category. Lucky staffalso walked away with prizes from the lucky draw.

FISHINGCOMPETITION

On 6 February 2013, the HR & AdminDepartment collaborated with MajlisDaerah Kuala Langat (MDKL) and Klinik

Kesihatan Bukit Changgang (KKBC) to organise aQuit Smoking Campaign with the objective topromote a healthy lifestyle and create awarenesson the dangers of smoking.

Among the activities were a talk on ‘QuittingSmoking’ by Pharmacy Officer, Ms Kuay Hue Ping;consultation and tips on how to quit smoking,video shows and quizzes, with booths by MDKLand KKBC displaying posters and flyers on thehazards of smoking.

QUIT SMOKING CAMPAIGN

Talk on ‘Quitting Smoking’ (left photo) and demonstration to staff (rightphoto) by Ms Kuay Hue Ping.Taklimat mengenai ‘Berhenti Merokok’ (gambar kiri) dan demonstrasi kepadakakitangan (gambar kanan) oleh Cik Kuay Hue Ping.

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Encik Mohd Farid Sanawi(right) receiving his prize, fromEncik Mohamad AzelanMohd Ali, MechanicalManager Rolling Mill.Encik Mohd Farid Sanawi (kanan)menerima hadiah beliau, dari EncikMohamad Azelan Mohd Ali,Pengurus Mekanikal Rolling Mill.

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One of the participants,Encik Mohd Yarid Norahimwith his catch.Salah satu peserta, Encik MohdYarid Norahim dengan tangkapanbeliau.

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Encik Abdul Mutalib Bin Ahmad and Ms Esther Ang Siew Fang werecrowned Sportsman and Sportswoman of the Year respectively at theAmsteel Banting United Club prize presentation ceremony on 31January 2013.

They received a trophy and RM100 each. At the event, winners of thesports and recreation activities held in 2012 also received their prizes.Director - Works, Ir Dr Loh Fook Guan; General Manager - Works, Mr PongChung Kuan; Asst GM, Mr Lim Aik Peng, Manager - HR, Ms Lee Siew Beewere present at the event.

UNITED CLUB PRIZE GIVING CEREMONY

Encik Abdul Mutalib (2nd from left) and MsEsther Ang (2nd from right) with their trophiesflanked by Mr Lim Aik Peng (extreme left), Ir DrLoh Fook Guan (centre) and Mr Pong ChungKuan (extreme right).Encik Abdul Mutalib (2 dari kiri) dan Cik Esther Ang(2 dari kanan) bersama trofi yang dimenangi diapitoleh Encik Lim Aik Peng (paling kiri), Ir Dr Loh FookGuan (tengah) dan Encik Pong Chung Kuan (palingkanan).

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Winners of sports and recreation activities with the management.Para pemenang hadiah aktiviti sukan dan rekreasi dengan pihak pengurusan.

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DIVISIONSTEEL


Megasteel HR Department and Badan KebajikanPekerja Islam (BKPI) of Lion Steel Complex inBanting organised a Tazkirah (religious talk) in

conjunction with Maulidur Rasul (ProphetMuhammad’s birthday) celebration on 31 January2013.

MAULIDUR RASUL

Megasteel senttwo teams tocompete in the

Kuala Langat IPMC2013 Inter-Factory FutsalCompetition organizedby Majlis Daerah KualaLangat on 22 February2013 which attracted atotal of 42 teams vyingfor the championshiptitles in the Men’s andWomen’s categories.

INTER-FACTORY FUTSALCOMPETITION

The Indian staff inMegasteel organized a‘Ponggal Celebration’on 23 January 2013.

Among the attendees wereGM - Works, Mr Pong ChungKuan; Senior Manager, Mr LeeWeng Lan and ProductionManager, Mr Chong WonHoong.

PONGGAL

Megasteel celebrated the Lunar New Yearfestivities by ushering in the Year of theSnake with the traditional lion dance at its

premises on 18 February 2013.

The ‘lions’ then proceeded to bless the offices. Alsopresent were Heads of Department andemployees who cheered on the troupe’sperformance and display of acrobatic stunts.

LION DANCEMEGASTEEL NEWS

Amsteel Banting’s Management and MetalIndustry Employees Union (MIEU) extendeda helping hand to employees who were

affected by the floods which hit several villages inMukim Tanjung Dua Belas late last year. 13employees received MIEU’s contribution of RM100each which was presented by General Manager -Works, Mr Pong Chung Kuan and Asst GeneralManager, Mr Lim Aik Peng witnessed by MIEU VicePresident for Amsteel Klang & Banting, MrMuniandy a/l Manirasu and Secretary, MrMurugan s/o Arumugam.

AID TO EMPLOYEESAFFECTED BY FLOOD

The recipients were happy to receive the aid from MIEU.Para penerima gembira menerima bantuan dari MIEU.

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Ladies’ team from Megasteel.Pasukan wanita dari Megasteel.

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DIVISIONPROPERTY & COMMUNITY DEVELOPMENT

CHINA PROPERTY UPDATESVISIT BY CHANGSHU GULI DISTRICT GOVERNMENT

Changshu Guli District Government officials,led by its Governor, Mr You Li Zhi visitedChangshu Lion recently. They were briefed

on Lion Group’s operations and the developmentof the company’s project by CEO, Mr MK Lokeand Project Controller, Mr SL Wong respectively. L

PExLoLiD

CHANGSHU LION’S 5TH ANNIVERSARY

In conjunction with Changshu Lion’s5th Anniversary Celebration, anappreciation dinner was held for its

business associates, Changshu Citysenior government officials and staff.

In his welcoming address, CEO Mr MKLoke thanked everyone for theircontinuous support for the companyand led the management team in atoast to better years ahead.

Mr SL Wong (3rd from left) briefing Mr You Li Zhi (4th fromleft) and his team on the project’s development.Encik SL Wong (3 dari kiri) memberi taklimat projek kepada EncikYou Li Zhi (4 dari kiri) dan ahli pasukan beliau.

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Mr MK Loke (extremeleft) leading themanagement team ina toast.Encik MK Loke (palingkiri) mengetuai pihakpengurusan untuk acara‘toast’.

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MAHKOTA HOTELCONTRIBUTES TO

HAPPINESS CENTER

Mahkota Hotel Melaka presented to Happiness Center Malacca, ahome for mentally disabled children, a sum of RM2,650 which wascollected thanks to the generosity of the hotel guests.

Happiness Center Malacca has 31 special children with the youngestbeing a one-year old baby girl, and is adopted by Mahkota Hotel as partof its Corporate Responsibility programme.

LUNAR NEW YEAR LUNCHEONOn 1 February 2013, Mahkota Hotel Melaka

hosted a Lunar New Year luncheon for thestate’s media and local authorities personnel.

Among the guests were Director of Melaka StateMinistry of Tourism Office, Datuk Lim Chow Beng; MrRonald Gan and Mr Lee Kuang Chow.

The guests were entertained by a face-changingperformance and magic show. The annual luncheonwas organized to foster better relations with membersof the media and local government agencies insupport of Melaka’s Tourism and hospitality initiatives.

Hotel management led by General Manager, Mr Edward Lau (6th

from right), and guests with the God of Prosperity.Pengurusan hotel yang diketuai oleh Pengurus Besar, Encik Edward Lau (6 darikanan), dan tetamu bersama ‘God of Prosperity’.

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F&B Manager, Mr Frankie Ng (left) with AssistantDirector of Sales & Marketing, Ms Cindy Lim(right) presenting the mock cheque to theCenter’s Founder, Mr Roy Collar (middle).Pengurus F&B, Encik Frankie Ng (kiri) dan PenolongPengarah Jualan & Pemasaran, Cik Cindy Lim (kanan)menyerah replika cek kepada Pengasas Pusatberkenaan, Encik Roy Collar (tengah).

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DIVISIONRETAIL & TRADING


EXCELLENT SERVICE EXPERIENCE AWARD 2013 FOR CENTRO INDONESIA

Our Centro Department Store was recentlyawarded the Excellent Service ExperienceAward 2013 for the Department Store category

by Carre Center for Customer Satisfaction and Loyalty(Carre CCSL) in collaboration with Bisnis Indonesia, theleading business newspaper in Indonesia.

Centro’s COO, Mr Fandawan Ramali received theaward in a ceremony held in Jakarta. The Excellent

Service Experience Award was given based on theresearch conducted by mystery shoppers at 76 serviceindustries brands in Jakarta and Surabaya in Indonesia.

Centro received a total score of 76.837 on theIndonesian Service Experience Index (ISEI) based onthree aspects of customer experience namelyCustomer Sense, Customer Emotion and CustomerProblem Solution.

Centro management team (from left toright / dari kiri ke kanan): Mr FadhillahAkbar (Head of Human Resources); MsRatu Wulan Permata (MerchandisingManager); Mr Chong Swee Foong (Headof Finance & Accounting); Mr Kam SiewKheong (Deputy COO); Mr FandawanRamali with the award; Mr JuniSukasmono (Head of Retail Operation); MrM. Taurus (Store Operation Manager); MsFrida Fitriani (Customer Service & BusinessCompliance Manager) and Mr Indrasyah(Store Manager Centro Margo City Depok).

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POSIM APPRECIATION NITE 2013

In conjunction with the Lunar New Year, Posim Grouporganised its annual get-together in appreciation of itsdealers with the kicking-off of the HI-REV Appreciation

Nite 2013 in Melaka on 13 January 2013.

The HI-REV Appreciation Nite 2013 functions were also heldat the regional sales territories of Alor Setar, Penang, BukitMertajam, Ipoh, Kuantan, Melaka, Johor Bahru with twodinners in Kuala Lumpur inviting about 10,000 dealers andguests.

At each event, top sales achievers received goldpendants and appreciation plaques with the highlightbeing the unveiling of new products. Guests were alsoentertained by a variety of shows including performancesby renowned artistes, magic show, cultural show, martialarts demonstration, lion dance and games. Lucky guestswalked away with attractive prizes from the lucky draws.

LUNAR NEW YEAR PARTY In conjunction with the Lunar NewYear celebration, Posim Sports Cluborganised a Steamboat Dinner at

Flaming Steamboat in Shah Alam on22 February 2013.

A total of 120 members attended thedinner and participated in thegames organised such as Eat AsMany Prawns; Peel the OrangesCreatively and Food Arts on Ice-cream. Lucky members took homeprizes from the lucky draws.

General Manager, Mr David Teo (3rd from left) presenting themock cheque to the lucky draw first prize winner.Pengurus Besar, Encik David Teo (3 dari kiri) menyerahkan replika cekkepada pemenang pertama cabutan bertuah.

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DIVISIONRETAIL & TRADING

OPENING OF HEFEI TIAN’EHU PARKSON

Hefei Tian’ehu Parkson, the third Parkson store in HefeiCity was opened on 18 January 2013.

Designed to be the new retail stage of the city, HefeiTian’ehu Parkson is poised to be a retail environmentsynonymous with high end fashion and stylish living. With aretail space of 36,120 square metres over five levels, thestore offers a comprehensive collection of latest fashionand unique merchandise, services and lifestyle choices.

Hefei is situated in Central Anhui Province, betweenYangtze River and Huaihe River. It is the Province’seconomic, cultural, information, business and financialcentre.

DIVISIONSERVICES

TRAINING BY SECOM JAPAN DIRECTORSecom Japan Director, Mr Keitaro Arai

conducted a Security Presentation forSecom (Malaysia)’s Area Leaders and

Operation Staff at its HQ in Shah Alamrecently. Among the key points Mr Araishared with the staff were ‘Protect theCustomer’ and ‘Train your Staff’. He alsotouched on the basic traits for a securityguard namely: Be honest, Energeticaction, Report even a small case, and PKS(Polite, Kindness, Smile).

Secom management and staff with Mr Keitaro Arai (seated 5th from right).Pengurusan Secom dan kakitangan dengan Encik Keitaro Arai (duduk 5 dari kanan).

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REWARD FOR SECOM STAFFSecurity Guards, SG Brahim Fung Nyuk Woon, SG Juraimi

Ahmad Ibrahim, SG Kamalruzaman Zulkifli and SG TengkuAmir Syafiq Tengku Murad received due recognition from

Toyota ASSB’s management for their bravery in foiling a theftattempt at Toy ota’s premises recently.

SG Brahim and SG Juraimi who were on clocking patrolspotted two persons carrying some plastic bundles.Together with SG Kamalruzaman and SG Tengku Amir, theyapprehended one of the two who was handed over to thepolice, together with the recovered items.

Well done to the 4 SGs.

From left / Dari kiri: Mr Sabardin (Sr Operation Manager), SGBrahim Fung Nyuk Woon, SG Tengku Amir Syafiq Tengku Murad,SG Juraimi Ahmad Ibrahim, Mr Kenji Ishida (General Manager),Encik Wan Ikhwan (HR Manager Toyota ASSB) and SGKamalruzaman Zulkifli.

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UPDATECORPORATE


HQ CNY GATHERING

Head Office’s Social andRecreation Club organised aChinese New Year bash for

employees at the Office Towerrecently. Our Group ExecutiveChairman, Tan Sri William Cheng;Group Executive Director, Tan SriAlbert Cheng; and Heads ofDepartment were present.

The event kicked off with the tossingof ‘yee sang’ for a blessed yearahead followed by games andsinging performances by Mr Looi YutWah and Ms Sally Phang fromProperty Division. Lucky staff walkedaway with hampers and Parksonvouchers in the lucky draw.

Tan Sri William Cheng (4th from left) and Tan Sri Albert Cheng (3rd from left) with Heads ofDepartment at the CNY bash.Tan Sri William Cheng (4 dari kiri) dan Tan Sri Albert Cheng (3 dari kiri) dengan Ketua-ketua Jabatan diCNY makan malam.

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SENIOR MANAGERS’ MEETINGDirectors and senior managers

from all the divisions in the Groupincluding HQ functional heads

attended the Senior Managers’Meeting at the Group Head Office on 6February 2013 to brainstorm and set the

direction going forward in the new year.

Group Executive Chairman, Tan SriWilliam Cheng reiterated the need foreveryone to be committed and worktogether to achieve their companies’

targets, especially with the currentchallenging operating environment.Group Executive Director, Tan SriAlbert Cheng and Group Directors, MrCS Tang and Datuk Alfred Chengwere present at the meeting.

All together tossing ‘yee sang’.Semua bersama-sama menggaul ‘yee sang’.

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▼ Among the hilarious games organised .Antara permainan yang menarik.

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Opening remarks by Tan Sri WilliamCheng set the direction for theGroup in the new year.Ucapan pembukaan oleh Tan Sri WilliamCheng menyentuh hala tuju Kumpulan ditahun baru.

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Tan Sri Albert Cheng (left) and Datuk Alfred Cheng(right) also shared their views with the managers atthe meeting.Tan Sri Albert Cheng (kiri) dan Datuk Alfred Cheng (kanan)juga berkongsi pandangan mereka dengan para pengurus.

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All listening attentively to the presentations.Para pengurus kanan tekun mendengar.

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Group HR Director, Mr SureshMenon updated the meeting onsome of the HR Policies.Pengarah Sumber Manusia Kumpulan,Encik Suresh Menon berkongsi PolisiSumber Manusia.

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COMMUNICO

STAR COMPETENCIESGroup HR Department will be launching the STAR competencies programme soon to help developcertain essential competencies among all levels of our staff. Here we provide you with a preview ofthe STAR competencies.

Understanding CompetenciesCompetencies are the underlying characteristics of a

person which enables him/her to deliver superior

performance in a given role, job or situation.

Competencies can be learned and developed over time.

Exhibition of Competencies

Competencies are a person’s capabilities in the form of

knowledge + skills + attitude which are reflected through a

person’s behaviour in the form of actions + thoughts +

feelings which finally manifest in outputs which are

products and services.

Values of Competencies• Competency based practices reinforce Vision, Core

Values and Management Practices

• Effective for communicating performance because

they help people frame expectations and goals in clear

behavioural terms - help companies ‘raise the bar’ of

performance expectations

• Common criteria for hiring, learning and development;

recognition of performance and rewarding people with

the right capabilities to help the Company gain

competitive advantage

• Remind employees how they do things which is as

important as what they do

• Enable greater flexibility to move people laterally and

encourage development

• Identify gaps between current capabilities and future

requirements

• Focus learning and development efforts on areas with

greatest needs and impact

• Facilitate organisational change and build desired

culture

Linking Competencies to People Processes

What is STAR Competencies?STAR stands for Strategic, Transformation, Achievementand Relationships. The following is the correlation betweenthe STAR attributes and competencies:

STAR Behavioural Competency Model

STAR Behavioural Competency Model is firmly anchored inour Corporate Philosophy - Vision, Mission, Core Values andManagement Practices.

Watch out for more updates on STAR competencies inour newsletter.

STAR Attributes

Strategic

Transformation

Achievement

Relationships

Competencies

Strategic Envisioning Business AcumenCustomer CentricManaging ChangeDeveloping PeopleEnhancing LeadershipResults-DrivenAccountabilityUpholding IntegrityForging RelationshipsEngaging PeopleNurturing Teamwork

Capabilities

Behaviours

Outputs

Results

Competencies

10-13:LToday(1-8) 4/4/13 11:21 AM Page 13

INFOLINK January/February 2013 14

Here’s your chance to win some Parkson vouchers.Circle the correct answers to these easy questionsfrom the previous issue (Vol.24 No.6) and send youranswers to the address on page 3 before the closingdate: 10/5/2013. Multiple entries will be disqualified.

Lion Today - Vol. 25 No. 1 January/February 2013

NAME: (Mr / Ms)

TEL. NO.:

COMPANY/DEPT (please state full address):

CONGRATULATIONSPrize winners of the previous Lion Brain Tease:

Answers to the previous Lion Brain Tease

1 - Silver Jubilee2 - 53rd

3 - Lion-Parkson Foundation 4 - Cardiovascular Disease5 - Amsteel Klang6 - Yangzhou Economic

Development Zone

7 - Secom 8 - Wet World Resort

Air Panas Pedas9 - ISO 9001:2008 Introduction

& Internal Quality Audit10 - Group Tax

1. The Home for Handicapped and Mentally Disabled Children in Banting was built by ............................ .

a. Lion Group b. Lion-Parkson Foundation c. Parkson Cares Educare

2. ............................ is a charity program which donates school supplies for needy school children throughout the

country.

a. Parkson Cares Educare b. Lion-Parkson Foundation c. Back-to-School

3. Our ............................ Division signed an agreement with the State Government of Melaka for the purchase of a piece

of land near Bandar Hilir.

a. Mining b. Property c. Retail

4. Parkson Plaza Merdeka is the ............................ Parkson store in Sarawak.

a. 3rd b. 39th c. 5th

5. ............................ won the Best Department Store award in the 2012/2013 Retail and Courtesy Excellence Awards from

Malaysian Retailer Association.

a. Parkson 1Utama b. Parkson Sunway Pyramid c. Parkson Pavilion

6. ............................ has launched its Facebook and QR code for greater interaction with customers and dealers.

a. Posim b. Parkson c. Hi-Rev

7. The Head Office Social and Recreation Committee organized a ............................ party in December 2012.

a. Deepavali & Christmas b. year-end c. staff

8. At the Health Talk and Blood Donation Campaign organised by Antara Steel Mills, physiotherapist Encik Muhamad

Lifizan Haili gave a talk on ............................ .

a. Back Pain b. Blood Disorder c. Bone Density

9. Our Group donated ............................ to employees’ children who were affected by the floods in Kuala Langat.

a. money b. school items c. clothes

10. Staff from ............................ visited Sell Refinery Plant to learn about Shell’s Health, Safety, Security and Environment

practices.

a. Megasteel b. Amsteel Banting c. Amsteel Klang

Yusman Muszuki, Tan Boon Chiat, Maria a/p Savarianathan, LooXiang Chuen, Lee Ling Ping, Yogeswari Marthaveran, Mohd Yazio bAhmad, Peh Sow Nei, Mohd Hishamudin & Mohamad Zaindin b Kadir

14-18:LionT/INFO(15-18) 4/4/13 11:23 AM Page 14

15

Advisor: Suresh Menon Editor: Kelvin Phuan Editorial Board: Dan Fong Shin, Jeremy Lee Danker

LEARNING AT THE WORKPLACE -FORMAL & INFORMAL

Increasingly organisations are utilising workplacelearning as a means to achieve their short-term goals aswell as long-term, strategic visions. Workplace learningcan be formal or informal.

The term informal learning was first introduced by MalcolmKnowles. Since then there has been various definitions/perspectives on ‘informal learning’ including:

• Informal learning is a process oflearning that takes place ineveryday experience, often atsubconscious levels. (Rusaw,1995)

• Not only is informal learningunique to the individual, butcontrol of learning rests primarilyin the hands of the learner(Marsick and Watkins, 1997)

• Informal learning is that in which the learning process isneither determined nor designed by the organisation(Stamps, 1998)

To understand the relationship between formal andinformal learning, it is usefulto refer to the metaphor ofbricks and mortar used byBell (1997). Formal learning isdescribed as bricks withinformal learning as themortar, facilitating theacceptance of the formallearning. In other words,BOTH kinds of learning areneeded as this provides thesynergy that produceseffective growth.

Whenever we initiate formal learning (training andeducation), we are ensuring that employees learnparticular work processes or pick up certain skills which aretoo important to be left to chance (i.e. informal learning).

While informal learning is not specifically determined ordesigned, certain strategies for facilitating informallearning at the workplace could be adopted.

IDEAS FOR INFORMAL LEARNING:1) The shifts at an assembly line

overlap by half-hour or more.During this time of overlap,workers and supervisors fromthe outgoing shift wouldupdate the incoming shift ofany problems that they hadencountered as well as discusspossible causes and solutions. Additional steps such asremoving barriers to learning, rewarding learning andproviding relevant resources will enrich the discussionand enhance the learning.

2) A specific time could be set aside where people cometogether for the purpose of exchanging information.These exchanges can be scheduled at a number ofdifferent times. They can exist as stand-alone sessions,designed solely for the purpose of exchanginginformation, or they can be adapted to staff meetings(weekly, monthly, quarterly, etc).

3) One organisation organiseda cross-unit sharing sessionwhich was held for an hourand a half first thing in themorning. During this session,employees from twoseparate units cametogether to learn more about each other. Coffee anddonuts were served, and each group was given onehalf hour to present, leaving another 30 minutes for a“cocktail-party” style discussion and networking.

4) Bell also suggests reading and study groups as meansfor facilitating informal learning in the workplace. Lunchdiscussions and book clubs are opportunities forinformal learning, but they require planning. Employerscan support these initiatives by providing meetingspace, resources to purchase the books, and evenfood, if the discussions are held during the employees'lunch hour. The important point is that the time bescheduled and “honoured.” Participation can bevoluntary or managers, supervisors, and/or peers cannominate an employee to attend.

Among some of the topics that could be shared are:software shortcuts, how to use new software, timemanagement, how to handle difficult customers,

CeDR Corporate Consulting Sdn Bhd No. 15, Jalan Pekan Baru 30A/KU 01, Bandar Klang, 41050 Klang, Selangor Darul Ehsan. Tel: 03-33447310 Fax: 03-33447315

Human Resource Development


16INFOLINK January/February 2013

INFOLINK

information resources, etc. Employees may alsoconsider a brief discussion and/or presentation oncoursework recently completed through a company-sponsored training programme.

5) Among the types of informal learning documented inthe journals of employees from a manufacturingcompany were: a willingness to participate in meetingsor join a committee and an interest in engaging infocused workplace conversations with other employees.

At Palliser Furniture Ltd (the largest furniture manufacturer inCanada), the employees and instructors believe that thereis a synergy between formal and informal learning.Learning, whether it is intended or consequential occursfrequently in our work lives. What makes the learningexperience positive is the willingness by both learner andinstructor/trainer, or between co-workers to treat each

other with respect and to beengaged in the process.

In short, there are various strategiesused by different organisations,but the goal is the same - topromote and encourage learning.So let’s ask ourselves, “Are wepractising any of these strategies inour organisation?” Alwaysremember that “Knowledge isPower”.

REFERENCES:The Synergy of Formal and Informal Training in theWorkplace (Valerie Unwin)

Informal Workplace Learning (David A. Cofer)

LEARNING AT THE WORKPLACE - FORMAL & INFORMAL

Learning is a life long process that occurs within us andin doing so, we improve and progress in various areasin our lives. Each and every one of us has different

types of learning styles which we have adapted sinceyoung to assimilate the vast information available to us.There are eight types of learning styles and we can classifythem into four groups. These groups are explained below:

1. Active & Reflective Learning - Active learnerstend to retain and understand information best whendoing something active with it (discussing, applying or

explaining to others). This type oflearner would rather study in groups

as they can discuss and explaininformation to each other.On the other hand,

reflective learners wouldthink about theinformation first andstudy alone as they can

concentrate better.

2. Sensing & Intuitive - Sensing learners like studyingfacts and solving problems using established methodsand they dislike complications intheir studies. Sensors are patientwith the details of informationobtained and they would dobetter in laboratory work. Sensorsare also more practical andcareful in dealing with newinformation. On the other hand,Intuitive learners preferdiscovering possibilities andrelationships. They are the ones

who link problems and come up with new interestingsolutions. Intuitive learners are very comfortable withabstract mathematical formulation and they might bebetter in grasping new ideas.

3. Visual & Verbal - Visual learners remember bestwhen there are presences of pictures, diagrams, flowchart, films and alsodemonstration. Verballearners on the otherhand excel better whenthere are written andspoken explanations.Generally, we learn betterwhen information ispresented to us visuallyand verbally together.

4. Sequential & Global - Sequential learners learn in alinear motion where they follow step by step in alogical manner. On the flip side, global learners learn inlarge jumps, absorbing information randomly withoutseeing the connections and then suddenly getting thewhole picture. The sequential learners would be ableto explain to others how they come to the conclusionstep by step. Global learners might be able tocomplete complex problems fast but they wouldn’t beable to explain the method of solving it.

After knowing all the above learning styles, we should askourselves ‘what do we know about our own learningstyle?’ How can we improve our current learning styles toenhance our knowledge so that we can excel further inour respective line of work?

ADAPTIVE LEARNING

Continued from page 15

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KEEPING YOU IN VIEW

Name: (Mr / Ms): Tel. No.:

Company / Dept (please state full address):

Write A Caption & Win Attractive Prizes!Write A Caption & Win Attractive Prizes!Write the most creative or humorous caption in English or Bahasa Malaysia for thephotograph shown (below) in not more than 20 words. Attractive prizes await the two mostinteresting captions which will be published in the next issue of Lion Today. The judges’decision is final and no correspondence will be entertained. Closing date: 10/5/2013.

✄The winning caption for lastissue’s photograph is as follows:

-Hai! Bila nak mula ni, asikbercakap aja dari tadi, belon dahdi’kepit’... perut pula terasasakit......eeee.

Submitted by Azhar Bin Ismail(Lion Steelworks Sdn Bhd -Maintenance & Engineering Dept)

17

INFOLINK

KEEPING YOU IN VIEW

“Two heads are better thanone. Shall we discuss?”

“I broke that chopstick with a string!”“Where are you taking us?”

“Many hands make light work. Moreleads mean less work.”

“That was a magnificentpresentation! Bravo!”

EDP 9 Leading By Example - Walking the Talk (March 2013)

MTLC January 2013MTLC November 2012


2013 CALLIGRAPHY CHARITY SALE

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