2011 Embassy Suites Hotels™ Performance Awards

Hervey Feldman Award (General Manager of the Year)

Robert Kisabeth, Embassy Suites Denver - Downtown/Convention Center

Presented to the General Manager who has demonstrated outstanding leadership and superb management. This nomination-based award focuses on leadership, accountability, business sense and creativity.

Director of Sales of the Year

Judy Esterbrook, Embassy Suites Denver - Downtown/Convention Center

Awarded to the Director of Sales who greatly impacted his or her team and hotel’s success. The winning candidate has demonstrated leadership qualities, as well as sales excellence.

Revenue Manager of the Year

Jennifer Phenix, Embassy Suites Anaheim - NorthRecognizes the Revenue Manager who best demonstrated the ability to have both a vision for his or her hotel’s revenue performance and the focus to make it happen.

Best Sales Promotion

Embassy Suites Waikiki Beach Walk

Awarded for the best marketing effort geared toward consumer marketing.

Sales Team of the Year

Embassy Suites Indianapolis - Downtown

Awarded to the Sales Team that has best demonstrated the ability to work as a strong unit to achieve top sales performance.

Sustainability Hotel of the Year

Embassy Suites Denver - Downtown/ Convention Center

Presented to the hotel whose sustainability efforts—through energy, water and waste management, sales, and community engagement—made a difference to its success.

Best-in-Brand Awards

Revenue Awards

The Best RevPAR Index Growth Awards are given to the hotels that have increased their RevPAR Index the most in the 2011 calendar year.

Best RevPAR Index Growth Award

Urban Hotel: Embassy Suites Lincoln

Suburban Hotel: Embassy Suites Atlanta - Kennesaw Town Center

Airport Hotel: Embassy Suites Phoenix - Airport at 24th Street

Resort Hotel: Embassy Suites Dorado del Mar Beach & Golf Resort

CRM AwardsAwarded to the hotels with the highest CRM scores, as determined by their year-end ranking listed on the CRM scorecard.

CRM Scorecard Award

1st place: Embassy Suites Mexico City - Reforma

2nd place: Embassy Suites Louisville

3rd place: Embassy Suites Nashville SE - Murfreesboro

4th place: Embassy Suites Lubbock

5th place: Embassy Suites Lexington

Revenue and CRM Awards

Make a Difference Awards

Make a Difference Hotel of the Year

Given to the hotel that has made a difference to its guests, its team members and in its community. The winning hotel represents the best in guest satisfaction, team member engagement and community relations.

Embassy Suites Charlotte - Concord/ Golf Resort & Spa

2012 I Can Make a Difference Award

Winner must be an active participant in the project submitted. Entries are judged on the creative aspects of the idea, the level of involvement, and the perceived benefit to the local community.

Finalist: Embassy Suites Charlotte - Concord/ Golf Resort & Spa: Project Haiti

Finalist: Embassy Suites Seattle - Tacoma International Airport: Bake a Difference Cookbook

Finalist: Embassy Suites Tulsa - I-44: Turkey Trot to Make a Difference

Honorable Mentions:

Embassy Suites Atlanta - Airport: Park Rejuvenation Project

Embassy Suites (Albuquerque) - Hotel & Spa: Day of the Tread

Embassy Suites Atlanta - Galleria: Festival of Trees

Embassy Suites Detroit - Troy/Auburn Hills: National Veteran Vacation Day

Make a Difference SALT Awards

Our top Make a Difference SALT Awards go to the Embassy Suites teams that shine the brightest because they make a difference with our guests each and every day! These awards are based on the highest guest satisfaction scores in each of the following areas.

Highest Overall Front Desk Average

Embassy Suites LouisvilleGeneral Manager Bud Vivion

Highest Overall Housekeeping Average

Embassy Suites PalmdaleGeneral Manager Merlin Wan

Highest Overall Maintenance Average

Embassy Suites Nashville SE - Murfreesboro General Manager Peter Tziahanas

Highest Overall Complimentary Breakfast Average

Embassy Suites LouisvilleGeneral Manager Bud Vivion

Highest Overall Evening Manager’s Reception Average

Embassy Suites LouisvilleGeneral Manager Bud Vivion

Highest Overall F&B Average (Restaurant & Room Service)

Embassy Suites Dulles AirportGeneral Manager Jeffrey Obomeghie

Highest Overall Service Average

Embassy Suites LouisvilleGeneral Manager Bud Vivion

Problem Resolution (Percentage Exceeding Expectations)

Embassy Suites Orlando - International Drive South/Convention CenterGeneral Manager John Parkinson

Largest Jump in TQS Ranking

Embassy Suites CaracasGeneral Manager Juan Carlos Palacios

Total Quality Systems Awards

Connie Award

Our Connie Awards are given to the hotels that are the “best of the best” when it comes to exceptional guest service and operational quality. Making a difference is their top priority, and hospitality is their number one focus.

1st place: Embassy Suites Omaha - La Vista/Hotel & Conference Center

2nd place: Embassy Suites Loveland - Hotel, Spa & Conference Center

3rd place: Embassy Suites Murfreesboro - Hotel & Conference Center

Total Quality Score Award

Awarded to those hotels whose Total Quality score measured in the top 10 percent of all Embassy Suites Hotels in 2011.

Embassy Suites Denver - Downtown/ Convention Center

Embassy Suites Louisville

Embassy Suites Mexico City - Reforma

Embassy Suites Norman - Hotel & Conference Center

Embassy Suites Birmingham - Hoover

Embassy Suites Tucson - Paloma Village

Embassy Suites Houston - Energy Corridor

Total Quality Score Award (cont.)

Embassy Suites Fort Worth - Downtown

Embassy Suites Savannah Airport

Embassy Suites Columbus - Airport

Embassy Suites St. Louis - St. Charles/ Hotel & Spa

Embassy Suites Northwest Arkansas - Hotel, Spa & Conference Center

Embassy Suites San Marcos - Hotel, Spa & Conference Center

Embassy Suites Anchorage

Embassy Suites Denver - Aurora

Embassy Suites Atlanta - Kennesaw Town Center

Embassy Suites Raleigh - Durham Airport/ Brier Creek

Embassy Suites Hot Springs - Hotel & Spa

Circle of Leadership

New Circle of Leadership MembersClass of 2011–2012

David Del Russo, Embassy Suites Washington D.C. - Convention Center

Faisal Kamal, Embassy Suites Houston - Energy Corridor

Amy Ormsby, Embassy Suites Flagstaff

Jody Smith, Embassy Suites Austin - Downtown/Town Lake

Jeff Zelkin, Embassy Suites Tucson - Paloma Village

The yearlong Circle of Leadership program for General Managers recognizes the brand’s highest- potential leaders.

© 2012 Hilton Worldwide