2011 Canadian Census – Field Management System

2011 Canadian Census – Field Management System

2010 MSIS Meeting – Daejeon, Korea

Karen Doherty

April 26, 2010

2010-04-261 Statistics Canada • Statistique Canada

2010-04-26Statistics Canada • Statistique Canada2

Background

Until 2006, the Canadian Census was run as a decentralized operation, with regional offices responsible for distribution, collection, edit and follow-up

In 2006, StatCan introduced the Internet response option which led to a complete overhall of the collection methodology

Moved to a central database to keep track of returned questionnaires from all modes and subsequent edit and follow-up activities


Lessons from 2006

With a centralized approach to recording returned questionnaires, the field offices had to rely on the central Data Processing Centre to advise them of follow-up activities

This process took some time therefore field staff often found themselves following up on households whose questionnaire had already been returned or entered on-line

This led to less than perfect information in the Management Information Systems which had an impact on decisions made about priorities and staff allocations


The Field Management System

Introduced the Field Management System (FMS): • Internet application • browser interface• runs on the same infrastructure as the Internet

questionnaire • easy and relatively inexpensive to deploy and

maintain Field crew leaders use either their own computer or a

laptop provided by StatCan Field staff use FMS from their own computer or submit

input to their crew leader


FMS Access and Security

Restricted to authenticated users with approved userid and password

Information on field position hierarchy, employee in each position, related geographical areas, and user permissions housed in separate back end system

A field officer can see only their own work


FMS Functionality

Non-response Follow-Up (NRFU) assignments Timely notification lists: updates to field staff on

questionnaires received in the Data Processing Centre (via paper, internet or phone)

Field staff pay claims Action requests: requests for assistance from

respondents, for new questionnaires, service in another language, etc.

Messaging: broadcasting and alerts


FMS Functionality

Targeted NRFU: aim collection efforts at areas which will bring in the most benefits from response rate perspective

Visitation Record Data Capture: complete records of questionnaire delivered by hand

MIS system: Up-do-date management, admin and work flow information

Peripheral functions: procedures, process, training materiel, materiel tracking, etc.


Logical Design


Technical Application Design


Screen Shot – My Inbox


Screen Shot – My Assignments


Screen Shot – My Pay Claim


Conclusion

FMS will:• increase the efficiency of collection operations

reduce staff frustration fewer respondent relations issues more timely pay for collections stafff

• reduce response burden• decrease clustered non-response• increase the quality and timeliness of management

information leading to better decision making

Will be integrated into the broader survey collection methodology post Census

2011 Canadian Census – Field Management System

Documents

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