2010 Farm to Fork Report

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The GNP Company Farm To Fork Report 2010

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The GNP Company Farm to Fork Report 2010

Transcript of 2010 Farm to Fork Report

Page 1: 2010 Farm to Fork Report

The GNP Company Farm To Fork Report 2010

Page 2: 2010 Farm to Fork Report

By viewing this digital version of our Farm To Fork Report, you are saving paper and the precious resources otherwise used in the printing process. If you must print this report, here are a few ways to minimize the environmental impact:

• Print only the pages you need• Use high post-consumer recycled content paper• Print on both sides of the page• Print in black and white, instead of color• Recycle the paper after use

Thanks for keeping our planet healthy and beautiful!

ON THE COVER:

The Hoesley Family FarmNear Fountain City, Wisconsin

Bruce, Dana, Robert, James & Samantha Hoesley

Part of our flock since 2003

The Hoesley kids swing from a massive shade

tree—one of the many freedoms they love about

country living. In the background, the old,

weathered barn stands as a testament to a

basic truth: the small, simple way of yesterday’s

farming is gone, but the traditional values,

commitment and care of the folks who choose

to make their living off the land remain.

For the kids’ parents, Bruce and Dana, that

means being their own boss, raising their

children the way they want to, teaching their

children a strong work ethic, doing what’s

right, being responsible for the land and their

animals, and being able to enjoy nature just

by walking out their front door.

© 2011 JFC Inc. May 2011

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The Year in Review2010 was a great year. It began with my father and current chairman of the board, Don Helgeson, being named a 2010 Siehl

Prize Laureate by the University of Minnesota’s College of Food, Agricultural and Natural Resource Sciences. From there, it

evolved into a year of achievement, learning, record sales (in terms of volume), and profitability. And, while it’s usually the

successes we celebrate, it’s what didn’t go as planned that yielded some of the year’s greatest dividends.

Our key successes:

• The completion of upgrades to our Processing Plant in Arcadia, Wis. — which brought to a close the last phase of a

multiyear expansion of our Arcadia Operations.

• Our participation in the road test of a new global framework that is part of the Greenhouse Gas Protocol Initiative, the

completion of a Life Cycle Assessment (LCA) on a segment of our products, and Carbon Trust Certification for our

Just BARE® line—accomplishments which I am particularly proud of as they were led by my son, Paul Helgeson.

• Achieving Safe Quality Food (SQF) 2000 Level 2 certification at all of our processing facilities.

Our greatest learning:

• Not living up to our commitment of customer service excellence, which spurred a deep-dive assessment of our systems

and the identification of a new path to improved performance.

• The challenge of balancing the goals of package safety, functionality, and sustainability.

In the pages that follow, I will let the people behind these initiatives share the deeper stories and the metrics we are using to

define and drive our performance.

Our Focus ForwardYou’ll also learn from them what we’ll be focusing on in 2011. We were fortunate to

have had a consecutive year of profitable growth, but we know how quickly that can

change, especially in the highly competitive and volatile food industry. So we have to

stay on top of our game. A challenge that most concerns me is the current food-for-

fuel issue, which is covered on page 32 in the Progress section.

In closing, I am proud of what we achieved and learned in 2010 and am anticipating great

things yet to come, as we, as a company, become more aware of our social responsibility

and how, individually and collectively, we can create lasting positive change.

Sincerely,

OUR JOURNEY BEYOND NOW

Last year, we published our company’s first Farm To Fork Report in an effort to share our progress on a range of social, environmental, and practical business fronts. Today, I’m pleased to bring you our second annual report, which we’ve centered around the 4 core values of our business: people, planet, poultry, and progress. We’ve also included some background on our new company name, logo, vision, and mission, all of which will further our transformation to a company offering multiple brands with distinctive promises and transparency to consumers.

Michael HelgesonCEO / 3rd Generation Leader

Utah Powder Skier

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“Farming teaches kids responsibility and respect for

the circle of life. They learn early on that the animals

must be cared for ...no exceptions ...and about

where our food comes from.” Laura Wieczorek, Minnesota Family Farm Partner

Part of our flock since 1996

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PEOPLE

PLANET

POULTRY

PROGRESS

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TABLE OF CONTENTS GNP COMPANYOur Transformation . . . . . . . . . . . . . . . . . . . . . . . . 5Our Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

PEOPLESocial Responsibility . . . . . . . . . . . . . . . . . . . . . . . . 8 Team Member Safety Engagement & Advocacy Longevity Our Giving Philosophy In Pursuit of Customer “WOW”

PLANETEnvironmental Stewardship . . . . . . . . . . . . . . . . . 16 Our Environment Our Footprint Commitment The Life Cycle of Leadership Achievements: Road Test, LCA, Carbon Trust Certification Heat Reclamation Project in Arcadia

POULTRYCare & Commitment . . . . . . . . . . . . . . . . . . . . . . . 22 Animal Welfare Commitment Product Performance Consumer-Driven Speed To Market Product Attribute Performance Consumer Satisfaction Truthful Labeling Product Recognition Food Safety Leadership The Packaging Balancing Act Meeting Our SQF 2000 Level 2 Certification Goal

PROGRESSPursuit of Excellence . . . . . . . . . . . . . . . . . . . . . . . 28 2010 Sales Growth & Reach Process Excellence Continuous Improvement Commitment 2010 Continuous Improvement Performance Results 2010 Awards Food-for-Fuel Issue Completion of the Arcadia Plant Expansion

Contact Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

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“I always liked animals...that’s another big reason I suppose I like farming so much.” Chris Kaminski, Wisconsin Family Farm Partner

Part of our flock since 1995

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WHO WE ARE

A company with a human touch.WHAT WE DO

We listen. To each other, our customers, and consumers so we can best meet needs and expectations.

We lead. By providing consistent, quality chicken for America’s tables and achieving excellence through continuous improvement and product innovation.

We thrive. By balancing the needs of our business with those of our people, partners, animals, community, and planet.

In our 2009 report, we were in the early stages of our transition from a com-pany offering a single premium brand of chicken to a multi-brand portfolio to meet the needs of a more diverse customer and consumer base. We’ve since developed a new company name, logo, vision, mission, and value framework, which we’re publicly sharing for the first time in this report. With these changes, we’re better able to express the human values we bring to each relationship in a manner that’s more meaningful and transparent.

GNP COMPANY’STRANSFORMATION

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“We’re proud that our chickenproducts and recipes are the cornerstone for nutritious, low-fat, high-protein meals essential to human health and wellness.” Michael Helgeson, CEO / 3rd Generation Leader

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PEOPLE

PROGRESS

POULTRYPLANET

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OUR VALUES GUIDE OUR

ACTIONS

We are passionate about what we do and guided by a strong work ethic and commitment to doing things right. Our strong relationships with team members, family farm partners, customers, and valued suppliers are what make our business thrive. Our ongoing support of socially responsible efforts benefits our extended community.

PEOPLENearly every resource we rely on comes from nature, so maintaining a healthy, thriving eco-system is critical to our survival as a species and company. We’re committed to minimizing our environmental impact through energy, water, and waste reduction, as well as the pursuit of ongoing process improvements that sustain the quality of our natural resources.

PLANETWe’re acutely aware that consumers entrust us daily with their health and well-being as well as that of their families. And that awareness is what drives us to make no compromises when it comes to the care of our chickens or our promise of safe, relevant, transparent, and truthfully labeled products.

POULTRYThriving businesses share a passion for excellence within their own processes, operations, and greater communities. To that end, our success yields more than just a financial return for our share-holders; it helps us provide prosperity for our team members, business partners, their families, and the communities in which we all, collectively, live and work.

PROGRESS

Our operating principle is simple: to thrive by balancing the needs of our economic progress with those of our people, poultry

and planet. It’s what we call the 4P’s of our

values—all interdependent elements where the health

and well-being of one rely on the vitality of the other three.

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PEOPLE

TEAM MEMBER SAFETY: PRIORITY #1

Team member safety is paramount. Reducing the number of workplace illnesses and injuries requires the commitment of each team member and a focus on behavior-based safety. This focus has helped foster safety in the workplace. Our performance is competitive within our industry, but we’re driven by the belief that even one injury is too many. Key 2010 safety strategies included safety accountability and engagement, ergonomics, fleet safety, and regulatory compliance.

We are passionate about what we do and guided by a strong work ethic and commitment to doing things right. Our strong relationships with team members, family farm partners, customers, valued suppliers, and our communities are what make our business thrive. Our extended community benefits from our support of socially responsible efforts like hunger relief, community development, families in crisis, and increasing awareness of agriculture’s role in our society. We gauge our performance as it relates to our most valued resource and asset, people, by these key measures: team member safety, engagement, advocacy, longevity, and our giving philosophy.

“Behavior-based safety is a process that gives team members the ability

to identify and choose a safe behavior over an unsafe one. Focusing on

individuals, their environment, and their behavior is what prevents accidents.”

Peggy Brown Human Resources Director/Cub Scout Den Leader

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ENVIRONMENT

PEOPLEBEHAVIOR

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2010 SAFETY RECOGNITIONWe were honored with three safety awards in 2010 for performing better than the overall industry average incident and injury rates at our two Minnesota processing plants.

2010 Joint Poultry Industry Safety & Health Council Honor Award and Merit Award: Given to our Cold Spring and Luverne processing facilities, respectively . The awarding council represents about 95% of the nation’s poultry products and workers . Just 48 were awarded in 2010, so our facilities’ safety performance ranks highly considering there are about 185 chicken processing facilities, nationwide .

2010 Governor’s Meritorious Achievement Safety Award: Received by our Cold Spring Processing Plant . This was one of just 148 awards given statewide .

Evaluative criteria used: injury statistics over multiple years; a demonstrated, strong commitment of management; employee involvement; and unique and innovative programs that contribute to improved safety and health .

3THE COMPONENTS OF BEHAVIOR-BASED SAFETY

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“We offer short lead times and even same-day order add-ons with as little as 2 hours time

before shipment, which is nearly unheard of for fresh, perishable products.”

Brian Roelofs Director of Sales & Service

ENGAGEMENT & ADVOCACY

TEAM MEMBER ENGAGEMENTIn 2010, we conducted an Engagement Survey to learn how we can improve our leadership, team-work, and communication. We scored better than 70% of the other organizations surveyed on our overall engagement score. We are continuing to find ways to further foster team member confidence and commitment. Another study is planned for year-end to measure our progress. Here are some additional measurements worth noting:

TrainingIn 2010, 94.5% of our team members received training in these areas: food safety, people safety, supervisory effectiveness, Six Sigma and Lean continuous improvement tools, animal welfare, and others designed to enhance business understanding.

EMPLOYEE SUGGESTION PROGRAM (ESP) PARTICIPATION & RESULTS

NUMBER OF SUGGESTIONS RECEIVED

SUGGESTIONS ADOPTED

COMPANY SAVINGS

TOTAL REWARDS PAID FOR PARTICIPATION

945 351 $267,884 $34,100

ACTUAL GOAL

ORDER FILL

CASE FILL

ON-TIME DELIVERY

ORDER ACCURACY

CUSTOMER SERVICE EXCELLENCE = ADVOCACYService excellence is ingrained in our company’s DNA. So when our service levels fell short in 2010, we took action. This included making significant changes to our processes and renewing our focus on perfect order. (See page 15 for the full story.) Following is our 2010 performance against the measures we watch to make sure we’re meeting our service goals.

2010 PERFECT ORDER PERFORMANCE

88.4% >90%97.4% >99%99.4% >99%99.8% ANNUAL IMPROVEMENT

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THE VOICE OF OUR CUSTOMERSWe regularly survey our customers to understand what’s most important to them and how we can serve them better. Here’s what we learned from our 2010 survey:

Percent of customers who AGREED/STRONGLY AGREED with the following statements regarding our company.

RESPONSIVENESS

KNOWLEDGE OF POULTRY CATEGORY

FREQUENCY OF CONTACT

2010 CUSTOMER SATISFACTION WITH FIELD SALES TEAM*

90 % SATISFIED TO VERY SATISFIED

SATISFIED TO VERY SATISFIED

SATISFIED TO VERY SATISFIED

91 % 91 %

* SOURCE: Online Customer Satisfaction Survey, ClearData Research, July 2010 **The optimization of pricing, promotion, shelving and assortment to maximize customer profitability and shopper satisfaction. Requires collaborative, joint business planning between retailer and manufacturer.

2010 OVERALL CUSTOMER PERCEPTIONS*

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Provides high-quality service

Is a supplier I recommend

Easy to do business with

Works hard to satisfy

Offers innovative products

Is best in class

Provides innovative solutions

Provides leading category management**

9 1 %87 %

86 %8 4 %8 4 %

7 5 %68 %67 %

ENGAGEMENT & ADVOCACY (continued)

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“A simple definition for brand advocacy is consumer love. We measure it by whether a consumer has actually recommended us to a coworker, family member or friend. We build it by making sure we’re living up to our brand promise and having relevant and meaningful relationships with each consumer. That means connecting face-to-face as well as on Facebook.”

Julie BerlingDirector of Brand Advocacy

Power Runner

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CONSUMER BRAND LOYALTY & ADVOCACYSince 1986, we’ve conducted research to measure the impact of our consumer engagement. Loyalty and advocacy are our key measures. Following are results for Gold’n Plump®, our company’s flagship brand, as measured in the Minneapolis/St. Paul market.

• Loyalty: 95% of consumers say Gold’n Plump is the “first and only” or “first brand I’d use” versus competitive brands at 81%.

• Advocacy: 55% of consumers said they’ve actually recommended Gold’n Plump to a coworker, family member or friend.

CONSUMER INTERACTION & ENGAGEMENTWe strive to bring a human touch to every consumer interaction and to respond to consumer inquiries in the same day they’re received. Following are 2010 statistics for our consumer care team: nearly 5,500 total individual interactions consisting of 1,246 consumer calls, 2,004 emails, 61 letters, and 2,180 promotional requests.

LONGEVITYLongevity is one measure of our ability to build and maintain positive relationships.

TEAM MEMBERSMore than 35% of our team members have been with us for at least 10 years, many 20 to 30 years. Average median tenure in the food industry is 4.7 years.* We reward employee longevity with recognition programs and key anniversary celebrations.

*SOURCE: U.S. Department of Labor - Bureau of Labor Statistics

Milestone anniversaries are celebrated at 1, 3, 5, and 10 years—and every 5 years thereafter. In 2010, 30 team members celebrated 30 years with our company; four, 35 years; and two, 40 years.

TEAM MEMBER LONGEVITY

YEARS 5-10 11-15 16-20 >20

# of Team Members 263 185 112 232

FAMILY FARM PARTNERSOur breeder/pullet (egg-laying chickens) farm partners have been with us, on average, for 11 and 28 years in the Arcadia and St. Cloud areas, respectively. More than 60% of our broiler (chickens raised for market) partners have been raising chickens for us for 20+ years (detailed breakout in table below).

FAMILY FARM PARTNER LONGEVITY

YEARS < 5 6-10 11-19 20-29 30-39 40+ TOTAL

# of Farm Partners 39 18 79 68 24 5 233

ENGAGEMENT & ADVOCACY (continued)

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% BY SECTOR

HUNGER RELIEF &FAMILIES IN CRISIS

50.1%COMMUNITYDEVELOPMENT

40.5%

7.4% EDUCATION2.0%

INDUSTRY

GIVING: BY SECTOR AND VALUE

FINANCIAL CHICKEN TOTAL

Community Development $ 212,440.98 $ 97,189.92 $ 309,630.90 Education 53,534.62 2,885.55 56,420.17 Industry 14,122.00 915.00 15,037.00 Hunger Relief & Families in Crisis 165.00 382,485.97 382,650.97

Totals $ 280,262.60 $ 483,476.44 $ 763,739.04

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OUR GIVING PHILOSOPHY

Since our company’s inception in 1926, the Helgeson family has been committed to giving back, earning us the distinction as a Minnesota Keystone Company for donating 5% of our pre-tax profits to charitable causes each year for more than 20 years.

2010 DONATION SUMMARY• Total Value of Charitable Donations: over three-quarter million dollars• Hunger Relief/Families in Crisis Donations: 2 million meals’ worth of chicken, equaling a retail value of nearly half a million dollars

2010 SPONSORSHIPSIn 2010, we expanded sponsorships for our brands to allow deeper, one-to-one engagement with consumers. Sponsorships were chosen with relevant causes and formats that would foster meaningful connections. Following are a few with specific community causes.

The Gold’n Plump® Brand• Gilbert Brown Foundation• Minnesota Zoo - Year of the Farm• Minnesota State Fair/4-H Poultry Prince and Princess Competition• Second Harvest Heartland Food & Fund Drive• Second Harvest Heartland Pallet of the Month Club• Scouting for Food

The Just BARE® Brand• Nice Ride Minnesota: Minnesota’s First Bike-Sharing Program • Mahtomedi Community Garden Project

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IN PURSUIT OF CUSTOMER “WOW”

For the past few years, Tim Wensman and Brian Roelofs have honed in on creating authentic value for our customers by 1) implementing a Good-Better-Best portfolio strategy and 2) transforming our organization from one focused on selling to one centered on our customers’ total business. But in early 2010, their focus changed to the more basic consumer absolute of achieving perfect order.

Perfect order is a measure that calculates the error-free rate during the life of an order. But as supply chains vary, so do the metrics that determine what is perfect. We define perfect order as:

• Order accuracy (the right product)• Order fill/case fill (in the right quantity)• On-time delivery (at the right time)

“In early 2010, our order fill rate dropped below our 90% target. We didn’t live up to our promise of service excellence, and that was absolutely unacceptable,” explains Tim.

On the positive side, our shortcoming spurred three separate Kaizen events around the areas of demand, supply, and planning systems—all of which yielded great learning and insights, resulting in organizational changes that better align our processes with the expectations of our customers.

With service levels back on track, Brian and his team have refocused their energies on adding customer value with improved business management skills, a rewards-based trade strategy, and leading category management.

KAIZEN EVENT DEFINED

Kaizen (pronounced ki-zen) is a Japanese word commonly used to indicate the long-term betterment of something or someone. The term Kaizen is used in two ways: the first meaning continuous improvement, the second meaning a group of methods to improve work processes. Our events focused on the latter.

Tim WensmanExecutive VP of

Customer Processes,Tireless Volunteer

Brian RoelofsDirector of Sales & Service/Avid Hiker

FOCUSFORWARD

• Achieving Customer “WOW”

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PLANET

OUR ENVIRONMENT

In 2010, our company conducted a Life Cycle Assessment (LCA) to measure the environmental impacts of our products across their entire value chain. The study revealed that significant environmental impacts fall outside of our direct operational control. Following is a breakdown of where the greenhouse gas emissions occur throughout the life cycle.

• 35% of greenhouse gas emissions occur “upstream” and are related to growing corn and other feed ingredients.

• 37% come from areas we directly control like the energy used in our barns, feed mills, and processing facilities, and from materials used for packaging.

• 28% occur “downstream” after our products are shipped to customers and include activities like distribution, retail, cooking and disposal.

While the above measures are for our Just BARE® boneless skinless breast fillets, the results are similar to what one would see for our other product lines and our company overall.

Our environmental mission: find ways to lessen the environmental impacts of the areas we directly control, while proactively involving stakeholders to help expand our influence in the areas we don’t control.

Nearly every resource we rely on comes from nature, so maintaining a healthy, thriving eco-system is critical to our survival as a species and company. Throughout our operations, we’re committed to measuring and reducing our environmental impact. However, we realize that our operations account for just a portion of our environmental footprint. Therefore, we are studying our value chain to identify areas where we have the ability to influence positive change. We gauge our performance as it relates to the planet in these key areas: energy, water, and waste reduction.

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THE LIFE CYCLE OF GNP PRODUCTS

PROCESSING

RAW MATERIALS

PACKAGING

DISTRIBUTION& RETAIL

POULTRYGROWOUT

MATERIALPROCESSING

NATURALENVIRONMENT

DISPOSAL

LANDFILL

INCINERATION

CHICKENLITTER

USER 1 7

Growing the corn and other ingredients to make our chicken feed accounts for

of our product’s greenhouse gas emissions.*

35% * as measured for Just BARE® boneless skinless breast fillets

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INTENSITY CHANGE

ELECTRIC

NATURAL GAS

DIESEL

LP GAS

WATER

OUR FOOTPRINT COMMITMENT Within our operations, we work diligently to reduce our environmental impact in 3 main areas: energy, water, and waste.

ENERGYAs the chart indicates, we saw improvements over 2009 in terms of the intensity of our electric, natural gas, diesel and LP gas usage. However, we have more work to do.

Some projects that contributed to these savings include heat exchangers, lighting retrofits, and the replacement of electric motors.

WATERThough the intensity of our 2010 water use went up versus 2009, nearly all of the water used during processing is reclaimed, cleaned and returned to the environment through our advanced water treatment facility, which is presently being upgraded with state-of-the-art technology.

*Based on INTENSITY of use. INTENSITY is calculated by dividing total volume used by finished unit for sale. For us, that’s per finished pound of chicken.

“Growing crops is a key area where we can influence positive change. By collaborating with stakeholders, including our own family farm partners, we can discover creative, effective ways of lowering the environmental impacts relating to the growing of feed crops.” Paul HelgesonSustainability Manager

Bruce Hoesley, Wisconsin Family Farm Partner

Part of our flock since 2003

Each month, our power reduction team meets to identify possible ways to reduce energy—using Lean and continuous improvement principles.

Water is essential for ensuring food safety through proper cooling and cleaning, and it’s a source of enjoyment for us in our pastimes. Regulatory and process changes can cause variability in usage year to year.

2010 vs 2009 ENERGY & WATER USAGE*

–1.50%–7.50%–1.30%

–14.20%+2.70%

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19WASTE REDUCTIONWe took some small steps in reducing waste in 2010 but have some big ideas moving forward. This year’s improvements included the following:

• A new linerless label for Just BARE® that doesn’t require a release liner or peel-away backer versus traditional liner-style labels. A good change, but not good enough, so we’ll keep diligently researching new material options.

• A commitment to using materials made of post-consumer waste for all of our marketing products—from sales collateral to the plastic case dividers used in supermarket meat cases.

• Repurposing our billboard vinyls (these are the large vinyl sheets onto which ad images are printed) into eye-catching messenger bags for our sales personnel and reusable tote bags for consumer giveaways.

• Providing our plant waste to Mississippi Topsoils who composts it with wood and yard refuse to create nutrient-rich, natural-based potting soil, planting mix, and compost products.

The vinyl material used for our billboard ads was recycled into user-friendly messenger bags (shown) and reusable totes.

FOCUSFORWARD

• Solar Energy Project

• LED Lights in Barns = Less Energy Consumption

• Pursuit of More Sustainable Packaging

• Reusable Pallets

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THE LIFE CYCLE OF LEADERSHIP

Paul Helgeson, the son of current CEO Michael Helgeson, learned about the poultry industry watching and listening to his father and grandfather. Yet he found his passion not just in the poultry industry but in the underpinnings of what makes a sustainability-focused company thrive.

His vision: to help the company his great-grandfather founded lead the poultry industry in social responsibility, environmental sustainability, and profitability. Working closely with Doug Connell, Director of Quality and Continual Improvement, Paul has helped forge specific goals to evoke positive changes throughout the entire supply chain. In fact, he’s helping to drive our company’s new 4P value framework, and to develop measures that will guide our way.

Featured Accomplishments of 2010:

• Being one of more than 60 companies worldwide to participate in the World Resources Institutes road testing of a new standard that will measure the greenhouse gas (GHG) emissions of individual products. Our Just BARE boneless skinless breast fillets were the focus for this test.

• The completion of a Life Cycle Assessment (LCA) for the company’s Just BARE® brand and attaining Carbon Trust Certification. We are one of the first U.S.- based companies to certify our products and place our carbon footprint reduction commitment on every Just BARE package.

• Supporting wind energy through the purchase of renewable energy certificates (also commonly called renewable energy credits or RECs) for all the electricity we use in the production of our Just BARE line.

You can learn more about these accomplishments in the Sustainability section of our Just BARE website at justbarechicken.com.

Paul on a Nice Ride MN bike. Learn more at niceridemn.org.

Paul HelgesonSustainability Manager

4th Generation HelgesonBiking Enthusiast

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“With the old system, we wasted all the heat generated by the compressors. The new system captures nearly 90% of this wasted heat. It will cost nearly a half million dollars but will pay for itself in annual energy savings within 2 years.”

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HEAT RECLAMATION PROJECT AT OUR ARCADIA PROCESSING PLANT

In 2010, the Arcadia production facility evaluated a system that would capture waste heat from our compressors in the plant and use it to preheat incoming water. A feasibility study was conducted by Rhode Brothers from Plymouth, Wis. and the Wisconsin FOE (Focus on Energy). Based on the positive findings of the study, the system was installed.

This project received the 2010 BUILD Wisconsin Award by The Associated General Contractors of America and was awarded an FOE grant in 2010.

Greg Tacheny Project Engineering ManagerAvid Traveler

The system is now operational. Heat is recovered from our compressor system at a rate of 4,800,000 BTU’s/hour. Estimated annual energy savings:

$ 178,000

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POULTRY

ANIMAL WELFARE COMMITMENT Ensuring Humane Care: We follow Animal Welfare Guidelines as established by the National Chicken Council (NCC), industry experts and university scientists, and routinely validate our performance against the established NCC Animal Welfare Audit Checklist. Furthermore, we enforce a policy of zero tolerance for any deliberate inhumane treatment from hatching through euthanization.

Some of the areas we measure and monitor through our Active Grower Management Program to ensure the proper care and handling of our broiler (meat chickens) and breeder (egg-laying chickens) flocks:

• Demonstration of skilled, knowledgeable and conscientious caretaking by growers, field service technicians and our staff veterinarian

• Chicken behaviors within the barns

• Quality and nutritional levels of our chicken feed

• Conditions within our technologically advanced, environmentally controlled, cage-free barns

• Proper function of handling and transport equipment/adherence to standards from hatchery through processing

• Humane euthanization practices*

• Annual animal welfare training

*We abide by and comply with all USDA regulations and the National Chicken Council Animal Welfare standards for humane slaughter. This includes humanely rendering the chickens unconscious prior to them being euthanized. To do this, we use the electrical method established and approved by the USDA.

We’re acutely aware that consumers entrust us daily with their health and well-being as well as that of their families. And that awareness is what drives us to make no compromises when it comes to the care of our chickens or our promise of safe, relevant, transparent, and truthfully labeled products. We gauge performance as it relates to poultry by these key measures: animal welfare, the ability to deliver products that meet consumers’ needs, speed to market, product satisfaction and recognition, truthful labeling, and food safety assurance.

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Rebecca (left) & Nancy Filla, Minnesota Family Farm PartnerPart of our flock since 1993

FOCUSFORWARD

• Ongoing Animal Welfare Improvements

• Continued Enhancement of our Active Grower Management Program

• Happy and Healthy Chicken Research Project

HUMANELY RAISEDAN ANIMAL RIGHT AND CONSUMER REQUIREMENT

79% of consumers rated knowing that the meat products they buy come from animals that have been humanely raised as “Very or Extremely Important.” SOURCE: 2010 Dish on Chicken Consumer Panel Study

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24Percent of CUSTOMERS who rated us BETTER THAN/MUCH BETTER THAN our STRONGEST competitors.

2010 PRODUCT ATTRIBUTE PERFORMANCE*

0% 10% 20% 30% 40% 50% 60% 70%

Shelf Life

Piece Size Consistency

Product Quality

Package Quality

Appearance

Trim

Provides Desired Health Attributes

Freshness

Shrink

Product Selection

6 5 %64%

62%6 1 %

5 8 %5 5 %

54%5 1 %

45%42%

PRODUCT PERFORMANCE

CONSUMER-DRIVENDeveloping products that are relevant, safe, and on-target for consumers requires ongoing insight and dedicated resources. A key source of insight is our Dish on Chicken (DOC) Panel.

DOC Statistics:

• Nearly 1,000 strong• 8 studies conducted in 2010—ranging from product packaging to animal welfare• Extremely low churn rate of <1% versus typical 7% natural churn

Consumer Relevance: 61% of our customers said they were “satisfied to very satisfied” in terms of the relevancy of our new products for their shoppers.*

SPEED TO MARKET

• Cycle Time: Using Lean and Six Sigma continuous improvement tools, cycle-time was reduced by 4 weeks for our products over 2009.• Frequency of New Product Introduction: 78% of our customers said they were “satisfied to very satisfied” with our performance ; 55% rated us as “better than/much better than” our competitors.*

* SOURCE: Online Customer Satisfaction Survey, ClearData Research, July 2010

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The TLC’s purpose: to stop the misleading use of the ‘All Natural’ label that USDA currently allows.

Learn more at truthfullabeling.org

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CONSUMER SATISFACTIONIn our 2010 Consumer Tracking Study for Gold’n Plump®, we asked the advocates of our brand (those consumers who have recommended us) what the top influencing factors were for recommending us. Here’s what they said:

• Consistent high quality

• A brand/company I trust

• Product variety

• Raised by family farmers

• Package integrity

• Local company

TRUTHFUL LABELINGWe work hard to ensure our products are accurately and truthfully labeled. That’s why, for the past several years, we’ve been part of the Truthful Labeling Coalition (TLC). It consists of truly all natural chicken manufacturers, several consumer activist groups, and consumers from all 50 states.

PRODUCT RECOGNITION Just BARE® Boneless Skinless Thighs were named a Top 125 Best Packaged Foods For Women ’10 winner by Women’s Health Magazine.

FOOD SAFETY LEADERSHIP

Providing safe food to consumers isn’t a new concept, rather it is a long-standing value initiated by E.M. Helgeson, our company’s founding father. We have documented stan-dard operating procedures (SOP’s) for every critical process and conduct real-time monitoring to ensure compliance.

What is new for 2010 is our achievement of Safe Quality Food (SQF) 2000 Level 2 certification at all of our processing facilities. Read the full story on page 27.

PRODUCT PERFORMANCE (continued)

Page 28: 2010 Farm to Fork Report

26

THE PACKAGING BALANCING ACT

If you ask Tracy Miller what the main goal is for our packaging, she’ll tell you that first and foremost, it’s making sure our chicken is safe and wholesome for consumers. Followed by these additional goals (not in order of priority):

• Being sure the package can withstand the rigors of production, transport, and storage• Minimizing consumer handling of raw product• Maximizing the view of the quality of the product inside• Making our products more convenient to use (based on consumer needs for speed, portion sizes, food storage, and lifestyles)• Reducing impact on the environment

Accomplishing all of these goals is a constant and challenging balancing act.

“There are lots of more sustainable materials for packaging out there, but much of it won’t survive the production process or provide the barrier of protection needed for food safety,” Tracy says. “But we remain committed to finding better solutions for consumers and our environment.”

Tracy and the product development team will continue to pursue the goals with consumer safety leading the way.

Tracy MillerDirector of Product Development

Horse Enthusiast

FOCUSFORWARD

• Continued Product and Packaging Evolution

Page 29: 2010 Farm to Fork Report

27

Ann VoigtFood Safety Systems Manager, CQAWeekend Baker

FOCUSFORWARD

• Defining the Next Generation of Quality and Safety

SAFEQUALITYFOOD2000LEVEL 2

MEETING OUR 2010 SQF 2000 LEVEL 2 CERTIFICATION GOAL

In last year’s report, we noted that we would be Safe Quality Food (SQF) 2000 Level 2 certified by the end of 2010. We met that goal in December. According to Ann Voigt, this initiative began in 2009 with training and ended in late 2010 with all three of our facilities earning certification. But that’s the simple version.

“This achievement took tremendous effort and emphasis company-wide,” she says. “By working collaboratively, we determined how all of our facilities can work together better, defined the best ways of doing things, and created consistency from plant-to-plant—all critical to producing safe quality food.”

What customers and consumers should know: the set of standards required for certification is based on the best manufacturing practices worldwide—for all food products not just poultry. And today, we don’t just talk SQF; we live it.

In fact, we’re already conducting monthly reviews to keep us on task every day and prepare us for our annual recertification at the end of 2011.

Learn more at: http://www.sqfi.com/suppliers/certification-steps/

What is the SAFE QUALITY FOOD Program?

A quality program recognized by the Global Food Safety Initiative (GFSI), an organization representing over 70% of food retail revenue worldwide and managed by the Food Marketing Institute (FMI). There are two SQF Codes: SQF 1000 for farmers/producers and SQF 2000 for food manufacturers/distributors.

What does Level 2 Certification Mean?

A food safety risk analysis of the product and its associated processes has been completed to identify the hazards and the actions taken to eliminate, prevent, or reduce their occurrence.

Page 30: 2010 Farm to Fork Report

28

PROGRESS

2010 SALES GROWTH & REACH

Over the years, we’ve strategically built our customer base to diversify the product portfolio and improve the mix of products we sell. This helps us balance production and maintain profitability—both critical to our ability to grow. These customers fall into the Retail/Deli, Foodservice and Industrial segments of the market. Customers range from national distributors to regional independent retailers and foodservice operators.

A few highlights from the year:

Customer Recognition

• 2010 Unified Grocers Perishable Vendor of the Year Award given for product quality and service excellence.

• 2010 Strength of Service Award from Associated Retail Stores awarded to our company and our broker, Rodon Foods.

Customer Growth

• Record year in terms of sales volume• National growth with some of our long-standing customers• Expanded distribution of our antibiotic-free offerings in both retail and foodservice

Thriving businesses share a passion for excellence within their own processes, operations, and greater communities. To that end, our success yields more than just a financial return for our shareholders; it helps us provide prosperity for our team members, business partners, their families, and the communities in which we all, collectively, live and work. We gauge our performance in the area of progress by these key measures: the vitality of our people, planet, and poultry value areas; our growth and reach; our customer recognition; our ability to continuously improve; and the awards we receive.

Page 31: 2010 Farm to Fork Report

NET SALES NET SALES BUSINESS SEGMENT DOLLARS* POUNDS*

RETAIL 38.58% 18.71% DELI 15.93% 13.17% FOODSERVICE 20.63% 15.50% INDUSTRIAL / EXPORT 16.97% 20.86%

29

2010 SALES:$300 MILLIONRECORD-HIGH, 360 MILLION LBS.OVER THE LAST 3 YEARS WE HAVE GROWN TO OVER THE PREVIOUS 3 YEARS

DISTRIBUTIONAREA

FOODSERVICE •RETAIL & DELI •

HISTORICAL GROWTH* OF REVENUE AND DRESSED POUNDS • REVENUE • DRESSED POUNDS *Approx. 5 year averages over past 20 years

1990 1995 2000 2005 2010

400

350

300

250

200

150

100

50

0 POUNDS

(IN MILLIONS)

$400

$350

$300

$250

$200

$150

$100

$50

$0(IN MILLIONS)

*Does not include surplus sales so percentages will not equal 100%

Page 32: 2010 Farm to Fork Report

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CONTINUOUS IMPROVEMENT (CI) COMMITMENTWe strive for process excellence using Lean Manufacturing and Six Sigma approaches for both process and product improvement. Peak process performance is maintained through ongoing measurement and real-time, data-driven decision-making. Ongoing, company-wide training infuses Lean and Six Sigma learning across the organization and provides advanced Green and Black Belt certification.

2010 CI PERFORMANCE RESULTS

Number of Projects• Lean = 52• Six Sigma = 16• ESP (Employee Suggestion Program) Ideas Adopted = 351• Company-wide Savings = $2.9 million

Top Improvements:

1. Broiler Barn Lighting Project. Changing from incandescent to florescent bulbs has proven to reduce electrical demand per barn by 33%. Estimated annual savings: $500,000 per year.

2. Arcadia By-products Tanker Reduction. Decreased tanker demand by 20%. Estimated annual savings: $100,000.

3. Feed Ingredient Efficiency Project in Arcadia. Altered ingredient size requirements during milling to form a “non-traditional” pellet. This improved digestibility by the chickens and cut energy use at the mill. Estimated energy savings each year: $88,000.

4. Reducing Defects Through Lean. Effectively improved bone-in thigh capacity by reducing defects and mis-cuts. Estimated annual savings: over $215,000.

5. Bird Livability. Boosted the health and livability of our breeder (laying) hens by improving air ventilation. Estimated yearly savings: over $80,000.

PROCESS EXCELLENCE

CI GOAL: To harness and apply the power of all three CI tools throughout our company

THE TOOLS

THE RESULTS

THE METRICS

PROBLEM-SOLVING

Structured method to resolve day-to-day break-downs in manufacturing or service processes for improved:

RELIABILITY, UP-TIME & SERVICE

SIX SIGMA

Reducing defects and variations for greater:

STABILITY, ACCURACY,PROCESS CONTROL& QUALITY

LEAN

Improving efficiency and cycle times for:

IMPROVED SPEED & EFFICIENCY

Customer Satisfaction, High Team Member Engagement, Process Control, Leading Quality & Safety Assurance, Lower Environmental Footprint

Page 33: 2010 Farm to Fork Report

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“Since I could walk…I dreamed of having a farm and being able to make a living with my wife and family…[I’d like to be remem-bered as] somebody that took care of the land and did his part to feed the country.” Bill Wuertz Minnesota Family Farm Partner (pictured here with his daughter, Abbie)Part of our flock since 2000

2010 AWARDS Here is a summary of our most notable awards for the year.

• 2010 Siehl Prize given to Don Helgeson, Chairman of the Board and past Chief Executive Officer, for Agribusiness from the University of Minnesota for his lifetime achievement and contributions to Minnesota agriculture.

• 2010 Joint Poultry Industry Safety & Health Council Honor Award and Merit Award given to our Cold Spring and Luverne processing facilities, respectively. The awarding council represents about 95% of the nation’s poultry products and workers. Just 48 were awarded in 2010, so our facilities’ safety performance ranks highly considering there are about 185 chicken processing facilities, nationwide.

• 2010 Governor’s Meritorious Achievement Safety Award received by our Cold Spring Processing Plant. This was one of just 148 awards given statewide.

• 2010 United Way Campaign’s Chairman’s Award of Excellence for outstanding 2010 campaign results.

• 2010 Unified Grocers Perishable Vendor of the Year Award given for product quality and service excellence.

• 2010 Strength of Service Award from Associated Retail Stores awarded to our company and our broker, Rodon Foods.

• Just BARE® Boneless Skinless Thighs were named a Top 125 Best Packaged Foods For Women ’10 winner by Women’s Health Magazine.

• 2010 BUILD Wisconsin Award for our Heat Reclamation Project by The Associated General Contractors of America.

Don HelgesonChairman of the Board

Advocate of Agriculture

Page 34: 2010 Farm to Fork Report

CORN 53%

40% = ETHANOL

WHEAT 47%

PRICES 9.2%

2XFOOD DEMAND

BY 2050

3 2

A FEW FACTS

THE FOOD-FOR-FUEL

ISSUE

USDA estimates that corn used for ethanol will hit a record five billion bushels in 2010-11, or 40% of the U .S . corn supply .

The government-subsidized ethanol industry is diverting acreage to corn for fuel production that could be used for other types of crops . This is resulting in increased prices for corn and other grains: corn prices up 53% in 2010, wheat up 47% and rice now at its highest level in two years .

Meat prices rose 9 .2% in February 2011 over February 2010, and are expected to continue to rise even higher, both domestically and globally .

Meanwhile, worldwide food demand is expected to double by the year 2050 . Each year, demand continues to rise . These trends will further drive millions of people into pov-erty and starvation .

Corn prices at the time this report was pub-lished were at record high levels, resulting in tremendous cost pressure on the livestock and poultry industries which will lead to food inflation .

OUR POSITION: As a food company, we do not support the use of food for fuel. To clarify, we do not oppose ethanol; we are simply proponents of using other non-food sources. We believe the use of food for fuel is a significant, underlying factor to skyrocketing production costs and food inflation, which negatively impacts our industry and, ultimately, our consumers. Over the course of 2011, we will be actively sharing our stance and seeking a workable solution.

Page 35: 2010 Farm to Fork Report

1993 NOW

Local corn purchases 1 .5 million bushels 3 .9 bushels

Local farm family partners 51 170 (contract growers)

Farm family partner payments $2 .2 million $9 .8 million

Number of team members 280 500 (employees)

Total payroll $4 .4 million $23 .8 million

Total Production Capacity 320,000 chickens/week 970,000 chickens/week *up to 1,000,000/week during peak demand

33

FOCUSFORWARD

• Completion of Remaining Grower Barns in Arcadia

• The Cold Spring Waste Water Treatment Expansion, Target: June 2011

Mandy KorpalArcadia Plant Manager

Apostle Islands KayakerTHE COMPLETION OF ARCADIA PLANT EXPANSION In late 2010, construction was completed at the company’s processing plant in Arcadia, Wisconsin, bringing to a close a multiyear expansion, which had been ongoing since we purchased the complex in 1993.

Years of steady improvements have tripled the plant’s production capacity and made the Arcadia Operation a critical force in improving our company’s cost structure, competitiveness, and ability to serve our growing deli and foodservice businesses.

“This expansion was a tremendous team effort—touching nearly every one at some point,” says Mandy Korpal. Bill Petz agrees, describing the achievement as remarkable. “The team member and community support over the years has made all the difference,” he adds.

Today’s total regional impact of the company’s Arcadia operations is significant (see chart for comparison to 1993).

Bill PetzDirector of Arcadia Operations

Montana Zip-Liner

Page 36: 2010 Farm to Fork Report

3 4

Chicken is America’s favorite meat. Annual U.S. chicken consumption per person rose to 82.2 pounds in 2010 and is expected to grow to 84 pounds in 2011. By comparison, beef declined to 59.6 pounds and pork to 47.7 pounds. SOURCE: USDA - March 2011

Page 37: 2010 Farm to Fork Report

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2010 FARM TO FORK

TEAM

Don HelgesonChairman of the Board

Mike HelgesonChief Executive Officer

Steve JurekExecutive Vice President

Operations & Administration

Tim WensmanExecutive Vice President

Customer Processes

ARCADIA OPERATIONS

BRAND ADVOCACY & MARKETING

CONTINUOUS IMPROVEMENT

CUSTOMER CARE & SERVICE

FINANCIAL MANAGEMENT-CORPORATE

FINANCIAL MANAGEMENT-CUSTOMER PROCESSES

HUMAN RESOURCES

INFORMATION SYSTEMS & STRUCTURE

LIVE STRATEGIES & PROCESSES

PLANT OPERATIONS

PRODUCT DEVELOPMENT

QUALITY

RESEARCH & DEVELOPMENT

SALES

SUPPLY PLANNING

LEARN MORE:

Visit gnpcompany.com or talk to one of our experts. Get contact information for anyone on our Farm To Fork Team from our Human Resource Generalist, Darla Stellmach, at [email protected].

P.O. Box 1106 | St. Cloud, MN 56302-1106 | 320-251-3570 | gnpcompany.com

Page 38: 2010 Farm to Fork Report

3 6

Today’s American farmer feeds about 155 people worldwide.

In 1960, that number was 25.8. Less than 1% of U.S. population

claim farming as an occupation. SOURCE: Farmers Feed US & EPA

Ken & Janell Halama, Wisconsin Family Farm Partner

Part of our flock since 2004

Page 39: 2010 Farm to Fork Report

Agriculture employs more than 24 million American workers (17% of the total U .S . work force) .

Today’s American farmer feeds about 155 people worldwide . In 1960, that number was 25 .8 .SOURCE: Farmers Feed US

Less than 1% of the 285,000,000 people in the U .S . claim farming as an occupation (and about 2% actually live on farms) . The number of farms in the U .S . is about two million .

The U .S . farmer is the most productive in the history of the world .

Food is more affordable in the United States than in any other developed country in the world .

There is a definite trend toward fewer farms producing an increasing share of agricultural products in this country .

In spite of many challenges, U .S . agriculture is uniquely positioned to provide for the food and fiber needs of a growing world community . SOURCE: EPA www .epa .gov

FOOD FOR THOUGHT

Page 40: 2010 Farm to Fork Report