©2009 HP Confidential1 March 2011. ©2009 HP Confidential2 Introduction Contact Information ...
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©2009 HP Confidential 1 Job Request System (JRS) National Production Support Team March 2011
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Transcript of ©2009 HP Confidential1 March 2011. ©2009 HP Confidential2 Introduction Contact Information ...
©2009 HP Confidential1
Job Request System (JRS)
National Production Support Team
March 2011
©2009 HP Confidential2
Introduction
Contact Information
Establishing an Account on the JRS
Requesting a Change Using JRS
Checking the Status of Your Request
Other Functions
User Preferences
Search
Online Help
Security Key Symbol
Agenda
©2009 HP Confidential3
Production Support Team Supported Scheduling Tools:
CA AutoSys and CA7 are the HP Tools of Choice
CA Scheduler, Control M, ESP, IBM Advanced Job Scheduler, Jobmaster, Netbatch, OPC, ROBOT Scheduler, TWS , Unicenter NSM JMO, and UC4
Permanent and Temporary Requests: http://www.ehbatchscheduling-eds.com
Introduction
©2009 HP Confidential4
Contact Information
©2009 HP Confidential5
Hours of Operation – Monday thru Friday for North America
06:00 to 16:00 (Pacific) 07:00 to 17:00 (Mountain) 08:00 to 18:00 (Central)
09:00 to 19:00 (Eastern)
Batch Scheduling Processes Permanent Add/Change/Delete Requests Within 2 Business Days
Larger Request (25 or more) Within 10 Business Days
Temporary Requests within 2 Hours
After Hours Support Contact Batch Monitoring (also known as Cycle Monitors or Tech OPS)
Provide 24/7 Support for Problems
Contact Information
Part I – Support Hours/Processes
©2009 HP Confidential6
USA:
Contact On-Call Batch Scheduler
Contact by Email (Business Hours):
AMSITOProdSup-CA [email protected]
AMSITOProdSup-TPFhp.com
Contact Information
Part II – Oncall/Email
Please call appropriate region for client support::• India Batch Monitoring - phone: 1-877-690-9047 option 2 / option
2• Plano TechOps - phone: 1-800-284-3080 option 2 / option 1
©2009 HP Confidential7
Establish an Account on JRS
©2009 HP Confidential8
Establish an Account on JRS
Part I – Determine Group Owners
Access Level ApproveUser Accounts
Approve Requests
Submit Requests View Requests
Group Owner ★ *
Authorized Requestor ★ ★ ★
Requestor ★ ★
View Only ★
• Group Owner Firsts Establishes His or Her Account• Group Owner Assigns Access Levels• Group Owner is Responsible for Maintaining an Accurate List of Users
*Group Owners do not need to be Authorized Requestors
See Appendix A for Group Owner instructions
©2009 HP Confidential9
Establish an Account on JRS
Part II – Create Account
• Open a Web Browser• Go to http://www.ehbatchscheduling-eds.com• Click on “Request Account”
Click here
©2009 HP Confidential10
Establish an Account on JRS
Part II – Create Account (cont.)
• Fill in all Fields» You can use any User Name you desire
(If a Net ID is used, your password will not update automatically. Use the “Users Preferences” link to change it.)
• Select Your Company *• Select Your Sub-Group *• Click the “Create New User” Button
*Company and sub-groups will need to be defined in JRS before any user can create an ID.
©2009 HP Confidential11
Establish an Account on JRS Part III – Receive Confirmation
• This will generate an email to your group owner(The user will be copied on this email. If your ID isn’t confirmed within a reasonable timeframe
contact the Group Owner.)
• You will receive an email after your account has been
approved
©2009 HP Confidential12
Establish an Account on JRS
Part IV – Password Resets
• Forgotten Your Password?
»Click on “Forgot Password”
• Your password will be sent via email
Click here
©2009 HP Confidential13
Request a Change Using JRS
©2009 HP Confidential14
Request a Change Using JRS
Part I – JRS Home Page
Under the “User Preferences” link you can change your password, update your email and phone number, and set your Primary Support Sub Region.
Under the “User Preferences” link you can change your password, update your email and phone number, and set your Primary Support Sub Region.
There is also an Online Help link whenever you need help.There is also an Online Help link whenever you need help.
©2009 HP Confidential15
Request a Change Using JRS
Part II – Request Type/Scheduling Tool• CA AutoSys • CA Scheduler• CA7• Control M• ESP• IBM Advanced Job Scheduler• JAMS• Jobmaster• Netbatch• ROBOT Scheduler• Tidal• TPF• IBM Tivoli Workload Scheduler (TWS)• UC4• OPC• Unicenter NSM JMO
Click on any scheduling tool name to open a new form.Click on any scheduling tool name to open a new form.
©2009 HP Confidential16
Part III – Request Forms
• Forms are Similar to Each Other • Color Distinguishes Each Scheduling Tool• Each Form has a:
– Requestor Information Heading
– Main Heading
– Other Headings Related to Tool
– History Heading
– Browse Button
– Additional Email Notification • Required Fields Shown in RED
©2009 HP Confidential17
Request a Change Using JRS
Part III – Request Forms (Cont.)
• There is a Browse function in the request forms. Optional function: Use this to attach documents to the request form to help communicate changes/adds/deletes.
• Attach one document at a time.• Common documents to attach - Excel, Word Document, Text files
©2009 HP Confidential18
Request a Change Using JRS
Part III – Request Forms (Cont.)
• There is an Additional Email Notification field in the request forms. Optional field: Use this to define additional email addresses that should be sent confirmation emails. Perhaps a group email distribution address.
• Enter up to 3 email addresses, separated by a semi-colon.• Email format as [email protected].
©2009 HP Confidential19
Request a Change Using JRS
Part IV – Awaiting Approval Status• Authorized Requestor Receive Email • Authorized Requestor Clicks “Awaiting Approval Reqs”• Click the Colored Letter or Number
©2009 HP Confidential20
Check the Status of a Request
©2009 HP Confidential21
Check the Status of a Request
Part I – Status of a Request• Open• Acknowledged• WIP• Completed• Verify/Close
©2009 HP Confidential22
Check the Status of a Request
Part II – History Heading
The history shows: this request wassubmitted by a
client, acknowledged,placed in WIP,
completed, and closed by the Batch
Scheduling team,and was processedwithin the standard turn around time.
The history shows: this request wassubmitted by a
client, acknowledged,placed in WIP,
completed, and closed by the Batch
Scheduling team,and was processedwithin the standard turn around time.
• Open Request• Click the + Sign to Expand
History Heading• History Shows:
» Full Name» Status» Event Date (GMT time)
©2009 HP Confidential23
Other Functions
©2009 HP Confidential24
Other Functions
Part I – User Preferences
• Change Password
• Update your Phone & Email
• Default Filter for PSSR *
• Change Language
• Default Company(Especially if you have access to more than one company)
* First time user logs on they will need to select All Requests from the PSSR drop-down list then click the Update button.
©2009 HP Confidential25
Other Functions
Part II – Perform a Search• By:
»Verified/Closed Date
»Effective Date
»Status
»Request Number
»Scheduling Tool
»Request Type
»Job Name
»Company & Sub-Group
»Server or System Name
»EDS Authorization ID #
»Customer Authorization ID #
©2009 HP Confidential26
Other Functions
Part III – Online Help• Available by:
»Search Engine
»Frequently Asked Questions (FAQs)
»Telephone or Email
©2009 HP Confidential27
Other Functions
Part IV – Security Key Symbol
• In the left hand corner there is a symbol
• Click on the key symbol to display what Company/Sub-groups you have
access to and the level of access
©2009 HP Confidential28
HP3141 Data DriveRancho Cordova, CA 95670www.ehbatchscheduling-eds.com
HP and the HP logo are registered trademarks of Hewlett-Packard Development Company, LP. HP is an equal opportunity employer and values the diversity of its people. ©2008 Hewlett-Packard Development Company, LP.
Any Questions?
©2009 HP Confidential29
Appendix A
©2009 HP Confidential30
Agenda
Group Owner Instructions
How to Confirm a New User
How to Change a User’s Access Level
How to Remove a User’s Access Level
How to Add a Company / Sub-Group to a User’s ID
How to Remove a User from a Sub-Group
How to Disable a User’s ID
©2009 HP Confidential31
Group owner instructions link is located under “View Users” on the right hand side
Group Owner Instructions
©2009 HP Confidential32
How to Confirm New Users
Logon to the JRS Click on the “Confirm Users” Link on the JRS Home Page To Assign Access to a User
◦ Across from the user’s name on the right side of the screen click in the box under the access headings labeled GRP, ATH, RQ, or VIEW.
Group Owner is GRP
Authorized Requestor is ATH
Requestor is RQ
View Only is VIEW
Ignore the SA column (this is for batch scheduling only)
◦ Click on the “Confirm” button. The screen will refresh itself and the user will receive an email that his or her account has been established.
©2009 HP Confidential33
How to Change a User’s Access Level
Select your company name from the drop-down list. Click on the “then click here“ link. The list of users for that company will
appear on the screen. (Note: if you do not have access to a company you selected, nothing will appear.)
To change access for a user * you need to click in a box under the appropriate column and then refresh the screen
Group Owner is GRP
Authorized Requestor is ATH
Requestor is RQ
View Only is VIEW
Example:
To give a user Group Owner access click the box under the column labeled "GRP. Refresh the screen and checkmark will be placed in that box. The user will need to log off and back on for the new access to take affect.
* Only a Group Owner for the company/sub-group can perform these tasks.
• Logon to the JRS and click on the "View Users“ Link on the JRS Home Page
©2009 HP Confidential34
How to Remove a User’s Access Level
Logon to the JRS
Click on the "View Users“ Link on the JRS Home Page to display
the appropriate Company *
To remove access for a user *, click on the checkmark in the appropriate box for the access you want to remove from the user.
Example:
To remove Authorized Requestor access click on the checkmark in the box under the column labeled "ATH“. Refresh the screen and the checkmark is removed from the box. The user will need to log off and back on for the new access to take affect.
* Only a Group Owner for the company/sub-group can perform these tasks.
©2009 HP Confidential35
How to Add a Company / Sub-Group to a User’s ID
Logon to the JRS Click on the "View Users“ Link on the JRS Home Page Click on the + sign next to the User’s Name
◦ This will open a window with a drop-down menu Select the company name from the list.
Select the sub-group name from the list (Note: you can only add user’s access level to sub-groups you have access to).
Click the Add button.
Refresh the page and the user will be added to that company/sub-group.
Follow the instructions under “How to Change a User’s Access
Level” to grant the appropriate level of access to the user
©2009 HP Confidential36
How to Remove a User from a Sub-Group
***NOTE: Before you remove a user from a sub-group, first add them to the new sub-group they need to be in, otherwise, once you remove the user from the old sub-group, you will not be able to view
the user’s ID on the screen anymore, and you will not be able to add them to the new sub-group.* Logon to the JRS click on the "View Users“ link and display the
appropriate company Click on the Trash Can across from the User’s Name There are three questions you need to answer
◦ Question 1 asks “Do you want to delete the user from this group?”
Click Yes to remove the user from the sub-group
◦ Question 2 asks “Do you want to delete the user from this company?”
Click No
◦ Question 3 asks “Do you want to disable the user from JRS?”
Click No
* In order to add a user to a new sub-group the Group Owner must have access to that sub-group.
©2009 HP Confidential37
How to Disable a User’s ID
Logon to the JRS Click on the "View Users“ link on the JRS Home Page to display the
appropriate Company Click on the Trash Can There are three questions you need to answer
◦ Question 1 asks “Do you want to delete the user from this group?”
Click Yes
This will remove the user from the sub-group
◦ Question 2 asks “Do you want to delete the user from this company?”
Click Yes
This will remove the user from the company (NOTE: if you do this, you
will no longer be able to view the user from your screen).
◦ Question 3 asks “Do you want to disable the user from JRS?”
Click Yes
©2009 HP Confidential38
Questions?
Send email to [email protected]
AMSITOProdSup-CA [email protected]
AMSITOProdSup-TPFhp.com
