2009 Fully Year financial results - capgemini.com€¦ · FY 2009 vs FY 2008 Revenues 8 710 4 376 3...

51
Together. Free your energies Paris, 18 February 2010 2009 Full Year Financial Results

Transcript of 2009 Fully Year financial results - capgemini.com€¦ · FY 2009 vs FY 2008 Revenues 8 710 4 376 3...

  • Together. Free your energies

    Paris, 18 February 2010

    2009 Full Year Financial Results

  • 2009 Full Year Financial results

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    Firmly Sailing the Storm thanks to

    i3 Outputs, Preparing for the Rebound

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    Satisfactory resistance in 2009 thanks to a good management of cyclical activities; margin commitment delivered despite worsening environment

    • A 8.7% revenue decrease in Q4 09, -6.7% excluding a large contract decrease

    • Remarkable margin resistance capacity for Consulting activities at 11.4% margin over the year

    • Satisfactory results in France in Technology Services with stable revenue

    • Stringent management of salary average costs

    • Tight headcount management allowed return to good utilization rates

    Greater intimacy with strategic accounts bringing market share gains

    Resilience strategy bearing fruit• Public sector at 28.1% of the Group revenues with a new footprint in North America

    • Investment carried on in the Energy Utilities sector, 13% of the Group revenues

    • Great achievements in Outsourcing: growth in 2009, 36.4% of the Group revenues and improved margin at 7.2%

    Continuous offshore penetration, 28,000 people, 30.9% of headcount (+3.3 points)

    Strong cash generation

    Some key strengths to tackle 2010• In motion with a strong profitable growth program - ‘business as Unusual’

    • Balance sheet further strengthened in 2009

    • High confidence of managers and employees in the Group future - successful BSAAR and ESOP plan

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    Income Statement Overview

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    (in M€) FY 2008 H1 2009 H2 2009 FY 2009FY 2009

    vs

    FY 2008

    Revenues 8 710 4 376 3 995 8 371 -3.9 %

    Operating expenses -7 966 -4 089 -3 687 -7 776

    Operating Margin 744 287 308 595

    (% Revenues) 8.5% 6.6% 7.7% 7.1% - 1.4 pts

    Other operating income 20 - 7 7

    Other operating expenses - 178 - 120 - 149 - 269

    Operating profit 586 167 166 333

    (% Revenues) 6.7% 3.8% 4.2% 4.0% - 2.7 pts

    Net finance expense - 19 - 39 - 54 - 93

    Income tax expense - 116 - 50 - 11 - 61

    Share of profit of associates - - - 1 - 1

    Profit for the period 451 78 100 178

    (% Revenues) 5.2% 1.8% 2.5% 2.1% - 3.1 pts

    Net cash and cash equivalents (end of period)

    774 576 1 269 1 269

    Number of employees (end of period) 91 621 89 453 90 516 90 516

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    6.7%

    16.9%

    40.0%

    36.4%

    At constant rates and perimeter

    Technology

    Services

    Outsourcing

    Services

    Local Professional

    Services

    FY 09 / FY 08

    Consulting Services - 14.7%

    Technology Services - 7.4%

    Local Professional Services - 8.3%

    CS / TS / LPS - 8.4%

    Outsourcing Services 0.3%

    TOTAL GROUP - 5.5%

    2009 Revenues by Discipline

    Consulting

    Services

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    Current Current Organic

    (in M€) FY 2008 FY 2009FY 09 /

    FY 08

    FY 09 /

    FY 08

    North America 1 668 1 590 - 4.7% - 8.5%

    France 2 077 1 949 - 6.1% - 6.1%

    UK & Ireland 1 922 1 852 - 3.6% 7.5%

    Benelux 1 303 1 397 7.3% - 12.9%

    Rest of Europe, Asia & Latin America 1 740 1 583 - 9.1% - 7.6%

    TOTAL 8 710 8 371 - 3.9% - 5.5%

    Benelux

    North America

    UK

    & Ireland

    France

    Rest of Europe,

    Asia & Latin

    America

    19.0%

    22.1%

    16.7%

    23.3%

    18.9%

    2009 Revenues by Main Geography

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    13.0%

    6.9%28.1%

    8.0%

    27.5%

    16.5%

    At budget rates

    Energy, Utilities &

    Chemicals

    Financial

    Services

    Other

    Public Sector

    Telecom,

    Media &

    Entertainment

    Manufacturing, Retail

    & Distribution

    2009 Revenues by Sector

    2009/2008

    Bookings Revenues

    Financial Services

    Energy, Utilities & Chemicals

    Manufacturing, Retail & Distribution

    Public Sector

    Telecom, Media & Entertainment

    Other

    - 14.6%

    31.1%

    - 13.1%

    13.6%

    - 9.7%

    - 13.8%

    - 14.3%

    - 8.7%

    - 5.7%

    9.4%

    - 20.8%

    - 4.2%

    TOTAL - 1.8% - 5.3%

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    Bookings Evolution by Discipline

    1 689

    565

    1 784

    455

    1 389

    658

    1 653

    1 259

    1 518

    756

    1 539

    620

    1 277

    704

    1 603

    1 263

    0

    500

    1 000

    1 500

    2 000

    2 500

    3 000

    3 500

    4 000

    4 500

    Q1 08 Q2 08 Q3 08 Q4 08 Q1 09 Q2 09 Q3 09 Q4 09

    Outsourcing

    Project & Consulting

    2 254 2 2392 047

    2 912

    2 2742 159

    At constant rates & perimeter

    (in M€)

    1 981

    2 866

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    Consulting / Technology / Local Professional Services

    Q4 Bookings Revenues BBR

    North America 276 242 1.14

    Rest of the world 1 327 1 133 1.17

    TOTAL 1 603 1 375 1.17

    Q4 2009

    Book to Bill Evolution

    Consulting / Technology / Local Professional Services

    Q4 Bookings Revenues BBR

    North America 1 135 1 007 1.13

    Rest of the world 4 802 4 472 1.07

    TOTAL 5 937 5 479 1.08

    FY 2009

    At budget rates

    (in M€)

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    Current Organic

    Current sequentialyear on

    yearsequential

    year on year

    (in M€) Q4 2008 Q3 2009 Q4 2009Q4 09 /

    Q3 09

    Q4 09 /

    Q4 08

    Q4 09 /

    Q3 09

    Q4 09 /

    Q4 08

    North America 455 388 366 - 5.5% - 19.4% - 2.8% - 10.8%

    France 540 431 509 18.0% - 5.7% 17.3% - 5.7%

    UK & Ireland 452 450 431 - 4.3% - 4.7% - 0.3% 3.1%

    Benelux 345 325 338 4.1% - 2.0% 4.1% - 20.4%

    Rest of Europe, Asia & Latin America

    446 352 405 15.1% - 9.1% 14.3% - 10.4%

    TOTAL 2 238 1 946 2 049 5.3% - 8.4% 6.6% - 8.7%

    Benelux

    North America

    UK

    & Ireland

    France

    Rest of Europe,

    Asia & Latin

    America

    17.9%

    21.0%

    16.5%

    24.8%

    19.8%

    Q4 2009 Revenues by Main Geography

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    Sequential Year on year

    Q4 09 / Q3 09 Q4 09 / Q4 08

    Consulting Services 8.9% - 15.5%

    Technology Services 9.9% - 13.0%

    Local Professional Services 11.7% - 8.9%

    CS / TS / LPS 10.3% - 12.2%

    Outsourcing Services 0.6% - 1.7%

    TOTAL GROUP 6.6% - 8.7%

    At constant rates and perimeter

    Q4 2009 Growth by Discipline

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    71

    6867

    6365

    63

    6767

    50

    60

    70

    80

    90

    8283 83 83

    81 81 8182

    7981 80 80

    77

    8081

    78

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    Consulting Services Technology Services Local Professional Services

    At constant perimeter

    (%)

    Utilization Rates by Discipline

    Q1 Q2 Q4

    2008 2009

    Q3 Q1 Q2 Q4Q3 Q1 Q2 Q4

    2008 2009

    Q3 Q1 Q2 Q4Q3 Q1 Q2 Q4

    2008 2009

    Q3 Q1 Q2 Q4Q3

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    800

    900

    1000

    1100

    1200

    400

    500

    600

    400

    500

    Consulting Services

    Technology Services

    Local Professional Services

    (in €)

    Charge-out Rates

    1 169 1 171 1 162 1 169

    1 1371 113

    1 0111 030

    511 508489

    511498 497

    464

    482

    Q1 Q2 Q2Q4

    2008 2009

    Q3 Q1 Q3 Q4

    474481 481 484

    477 479470

    477

    At constant rates & perimeter

    Q1 Q2 Q2Q4

    2008 2009

    Q3 Q1 Q3 Q4

    Q1 Q2 Q2Q4

    2008 2009

    Q3 Q1 Q3 Q4

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    Onshore – Offshore Headcount Evolution

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    63 675 63 995 63 74064 135

    66 34665 456

    64 42663 415

    62 512

    19 83320 571

    22 74723 997

    25 275 25 609 25 02725 863

    28 004

    18000

    23000

    28000

    33000

    38000

    50000

    55000

    60000

    65000

    Dec 07 Mar 08 Jun 08 Sep 08 Dec 08 Mar 09 Jun 09 Sep 09 Dec 09

    Onshore (LHS) Offshore (RHS)

    BAS acquisition +2,165

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    Headcount as of Dec. 31, 2008 91 621

    Recruits * 13 072

    Acquisitions / Outsourcing Deals ** 543

    Disposals - 250

    Layoffs - 5 003

    Leavers - 9 467

    Headcount as of Dec. 31, 2009 90 516

    (*) of which 5 762 in India

    2 139 in other offshore locations

    (**) out of which 207 for IACP

    161 on Warner Bros projects

    Attrition YTD Dec 08 Dec 09

    Consulting Services 20.7% 13.7%

    Technology Services 17.4% 9.9%

    Outsourcing Services 15.0% 10.2%

    Local Professionnal Services 18.3% 9.9%

    Total Disciplines 17.1% 10.2%

    Headcount Evolution

    60% Offshore

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    0%

    10%

    20%

    30%

    40%

    50%

    60%

    70%

    Global CC NA TS TS Northern Europe

    TS Central Europe

    TS Southern Europe

    Outsourcing Sogeti FS & Asia Group

    2.5%

    56.6%

    24.0%

    16.8%

    9.9%

    48.3%

    5.1%

    66.8%

    28.5%

    4.7%

    55.8%

    26.5%

    18.2%

    9.6%

    55.0%

    6.0%

    67.8%

    32.1%

    December 2008 December 2009

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    Further Offshore Leverage in 2009, Mainly in OS and FS

    Offshore Penetration per unit

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    Evolution of Group Remuneration Cost from

    2008 to 2009

    2009 Average salary increase onshore : 1.5%

    Average remuneration decrease onshore: - 3.3%(incl. currency effects)

    2009 Average salary increase offshore: 2.8%

    Average remuneration decrease offshore : - 9.7%(incl. currency effects)

    Group average remuneration cost evolution : - 5.9%(incl. currency effects)

    Neutralizing the impact of major currencies evolution (USD appreciation and depreciation of GBP,

    INR and PLN) compared to Euro : Group average remuneration cost still decreases by -4.6%

    (Onshore : - 1.9%, Offshore : - 2.5%)

    Increase in offshore weight in the average headcount (from 25.3% in 2008 to 27.8% in 2009) reduces

    the overall Group average remuneration cost

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    (in M€)FY

    2008H1

    2009H2

    2009FY

    2009

    Revenues 8 710 4 376 3 995 8 371

    Personnel costs - 4 940 - 2 588 - 2 263 - 4 851

    % of Revenues 56.7% 59.1% 56.6% 58.0%

    Purchase and subcontracting expenses - 2 138 - 1 074 - 1 008 - 2 082

    % of Revenues 24.6% 24.6% 25.2% 24.9%

    Travel expenses - 389 - 175 - 155 - 330

    % of Revenues 4.5% 4.0% 3.9% 3.9%

    Rent and local taxes - 286 - 153 - 151 - 304

    % of Revenues 3.3% 3.5% 3.8% 3.6%

    Depreciation, amortization, provisions and net result from disposals of fixed assets

    - 213 - 99 - 110 - 209

    % of Revenues 2.4% 2.2% 2.8% 2.5%

    Total operating expenses - 7 966 - 4 089 - 3 687 - 7 776

    % of Revenues 91.5% 93.4% 92.3% 92.9%

    10.7%7.0%

    76.1%

    7.4%

    Cost of services

    rendered

    Operating

    Margin

    Selling

    9.3%7.5%

    7.1%

    G&AAt current rates and perimeter

    Operating Margin AnalysisFY 2009

    Operating

    Margin9.8%

    7.3%

    74.4%

    8.5%

    G&A

    Cost of services

    rendered

    Selling

    FY 2008

    Financial analysts

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    At current rates and perimeter

    (1) Items not allocated correspond to headquarters’ expenses

    Operating Margin by Main Geography

    FY 2008 FY 2009

    (In M€) RevenuesOp.

    Margin% Revenues

    Op.

    Margin%

    North America 1 668 91 5.5% 1 590 77 4.9%

    France 2 077 148 7.1% 1 949 121 6.2%

    UK & Ireland 1 922 164 8.5% 1 852 165 8.9%

    Benelux 1 303 183 14.0% 1 397 122 8.7%

    Rest of Europe, Asia &

    Latin America1 740 216 12.4% 1 583 165 10.4%

    Not allocated (1) - - 58 - - - 55 -

    TOTAL 8 710 744 8.5% 8 371 595 7.1%

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    FY 2008 H1 2009 H2 2009 FY 2009

    Consulting Services

    Technology Services

    Local Professional Services

    CS / TS / LPS

    Outsourcing Services

    12.8%

    10.2%

    12.9%

    11.3%

    5.4%

    10.6%

    6.2%

    9.1%

    7.5%

    6.7%

    12.4%

    7.6%

    10.2%

    8.8%

    7.7%

    11.4%

    6.9%

    9.7%

    8.1%

    7.2%

    Total Operations (*) 9.2% 7.2% 8.4% 7.8%

    GROUP 8.5% 6.6% 7.7% 7.1%

    At current rates and perimeter

    (*) before headquarters’ expenses

    Operating Margin by Discipline

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    (in M€) FY 2008 FY 2009

    Operating Margin 744 595

    Other operating income 20 7

    Other operating expenses - 178 - 269

    of which Restructuring costs

    Stock options, performance shares and @ESOP

    - 103

    - 22

    -213

    -19

    Net finance expense - 19 - 93

    Income tax expense - 116 - 61

    Share of profit of associates - - 1

    Profit for the year 451 178

    Earning per share as of Dec. 31st (non diluted) - in € 3.09 1.16

    Net Profit Analysis

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    Balance Sheet

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    ASSETS Dec. 31,2008

    Dec. 31,

    2009EQUITY AND LIABILITIES Dec. 31,

    2008

    Dec. 31,

    2009

    Goodwill 2 726 2 750 Equity 3 939 4 213

    Intangible assets 140 116 Long-term borrowings 987 1 057

    Property, plant and equipment 422 421 Deferred taxes 138 153

    Deferred taxes 863 887 Provisions for pensions and other post-employment benefits 503 680

    Other non-current assets 91 112 Non-current provisions 45 21

    Other non-current liabilities 112 95

    Total non-current assets 4 242 4 286 Total non-current liabilities 1 785 2 006

    Accounts and notes receivable 2 396 2 067 Short-term borrowings and bankoverdrafts 47 278

    Other receivables and income tax 223 257 Accounts and notes payable 2 096 2 026

    Short-term investments 1 290 2 109 Advances from customers and billed in advance 639 567

    Cash at bank 578 494 Current provisions 20 28

    Other payables and income tax 203 95

    Total current assets 4 487 4 927 Total current liabilities 3 005 2 994

    Total Assets 8 729 9 213 Total Equity and Liabilities 8 729 9 213

    (in M€)

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    595

    774

    Cash net of

    Debt

    31.12.08

    2009Operating

    Margin

    2009BonusAccrual (net)

    Amorti-zation

    andprovisions

    Paymentbonus2008

    CAPEX Paymentof

    restruc-turing

    Other Working Capital

    evolution (excl. bonus

    effect)

    Acqui-sitions

    Cash Net of Debt

    31.12.2009

    Taxpaid

    ExchangeRate

    Differences

    Dividends& treasury

    shares

    Impactof

    Oceane

    744 333 93 - 319 - 177 - 126 - 41 -94 - 167 - 218 10FY

    2008

    Comparable

    Cash bef.non

    Operationalitems

    - 284

    347 M€ operational flow vs 413 M€ in 2008

    (in M€)

    Net Cash Evolution70

    328

    161

    185 139

    1 176

    135225

    1 269

    13

    Increasein

    capital

    Netinterest

    29 - 27 (*)

    4 20

    (*) to be added in 2008, +129 M€ of carry back impact

    273

    56 55

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  • 2009 Full Year Financial results

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    Market Still Soft in Early 2010,

    Opened Perspectives

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    Slow start of our activities impacted by 2009 elements Two large contracts evolution impact H1 2010 growth by 3.3 points

    H2 2009 price decreases on-going impact

    Lower onshore headcounts level not fully compensated by offshore growth

    Demand still shy but some early signs of market turnaround Price stabilization in Consulting activities and in most Technology Services operations

    Attrition picking up in some geographies like North America, India and in Consulting activities

    Strong TS funnel led by sizeable deals (10-50M€)

    Financial sector back in growth mode

    • Strong traction with significant spending increase, notably in North America

    • Offshore hiring resumed in Q409 (950 recruits in Nov-Dec) and a growing interest from clients to experience offshore

    Consulting clients not any more in full cost cutting mode, some hot offers:

    • Lean with double-digit growth, Shared Services, Post Merger Integration, Technology Transformation

    Some encouraging signs in North America

    • A 1.13 book-to-bill ratio in Q4, +38.6% YoY bookings in system integration

    • Some key Technology services deals won with the US Army and with the State of Nevada (tax management)

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    Tackling 2010 with Agile Resources Management

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    Offshore penetration in 2010

    Back to recruitments, continuing on industrialization

    4.3%

    23.4%

    13.9%7.6%

    60.2%

    36.4%32.1%

    6%

    55%

    67.8%

    9.6%

    18.2%

    4.7%

    55.8%

    26.5%

    55.9%

    67.5%

    27.9%

    Consulting North

    America

    TS1 TS2 TS3 FIA Sogeti Outsourcing Total

    Group Dec 09 Dec10

    Net Recruits / Leavers

    284603

    993

    -1 000

    0

    1 000

    2 000

    Oct Nov Dec

    Recruits

    Leavers

    Net

    Net hiring resumed as of Q4 09,

    early 2010 showing same trend

    • 650 recruits onshore,

    1.000 offshore in January 2010 only

    Continuing to strengthen

    offshore strategy in all units

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    Our Top Priorities to Win

    the Profitable Growth Battle

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    Run of our ‘business as Unusual’ program launchedin Nov 09

    Focus on five global service lines to address high-growth market segments

    Reengineer our delivery using Lean methods

    1Continue to improve our resilience by leveraging Outsourcing

    2

    3Invest in new growth levers

    Ready for acquisitions

    New clients’ needs, convergence of technology innovation and offer development (pay-per-use contracts…)

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    A Strong Outsourcing Business

    at the Heart of the Group

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    led by stronger offshore leveragewith increasing profitability…

    Operating Margin

    3,1%

    4,7%

    5,4%

    2%

    4%

    6%

    2006 2007 2008

    A dynamic business, already bringing more than 36% of the Group revenue

    YE 2007 YE 2008 YE 2009

    55%48%

    41%

    7,2%

    2009

    Good signing and renewals in Q4 09 and early 2010

    • In the UK: Environment Agency (with TS), House of Fraser,

    • In North America: Smith and Nephew, Warner Bros, Ontario Power Generation (5 years renewal)

    • In France: Renault

    • In the Netherlands: Dutch Ministry of Agriculture, Telfort, Maxeda

    BPO dynamism with 2009 deals transitions (e.g. Bunge, Syngenta) and ramp-up of 2010 signed deals,

    Kraft contract signed in North America

    Largely offsetting mega deals decrease

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    Top Line Push with High Sales Force

    Mobilization on our 5 Global Service Lines

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    Business Information Management Gaining insights from information stored in business applications by

    helping the enterprises to retain, organize and analyze their data

    Application Lifecycle Services Complete approach to running, managing and developing applications in

    a cost-effective manner

    Testing Services Proven approach to highly industrialized software testing and quality

    assurance, maximizing the IT systems ROI

    Smart Energy Services Provide utility companies with more intelligent and efficient generation,

    transmission and distribution capabilities

    Infostructure Transformation Services 4 cloud solutions to redesign and realign an organization’s core

    information

    • Data center Optimization; Virtualization; Cloud Computing and Services; and Unified Communications

    Oct 09

    Dec 09

    Feb

    March

    March

    Dynamic go-to-market plans and specific push to strategic accounts

    Launch dates

    Win at KPN in the Netherlands

    Nearly 20% BIM offshore headcount growth in Q1 2010

    Win at Bouygues Telecom, an Outsourcing deal in France

    Win at Fortum in Sweden

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    Going further on Delivery Management

    for Increased Competitiveness

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    6 ERP and ALS pilot projects launched since Q4 2009

    Early results bringing up significant cost reduction potential

    • Increased offshore leverage

    • Streamlined issue management

    • Advanced application performance monitoring techniques to predict

    and correct application performance issues

    • Application of standard tools in reporting and controlling

    • Improved project governance bringing client intimacy, particularly in work

    planning and prioritization

    Immediate implementation from Q2 2010

    • Implementation acceleration over the year and for 2011

    • Development of a Lean ambassadors community in the field

    Target: secure the double-digit margin ambition

    Delivery methods

    reengineered with

    Lean principles

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    Preparing Next Growth Steps Leveraging

    the Market Appetite for Technologies

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    Improving our business expertise and reinforcing our solution portfolio• Global procurement service offering, including software-as-a-service purchasing technology,

    thanks to the recent IBX acquisition

    Reinforcing our presence in strategic geographies• North America

    • Emerging markets

    ‘Managed services’, answering growing client needs for flexibility and move from Capex to Opex, with greater proportion of pay-per-use/ per transaction contracts

    Further sector specific initiatives to leverage our sector expertise and go-to-market • e.g. in the Financial sector or cloud-government services (government-in-a-box, eBorders,

    BIM services around public security, Citizen Service Platform)

    Selective

    acquisitions

    Offer

    development

    Innovation and Industrialization will be key drivers

    once confidence is back

  • 2009 Full Year Financial results

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    Capgemini Has Already Positioned

    its Profitable Growth Model

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    SHAPE

    InnovationIndustrialization

    Growth

    LEAD

    Application Life cycle Services

    Testing Services

    ITS Cloud

    Managed Services

    Business Information Management

    Smart Energy Services

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    Revenues: - 2 to - 4 % like for like

    Operating margin: 6.0 to 6.5 %

    Dividend: € 0.80 per share

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    2 185 2 189

    2 098

    2 2382 205

    2 171

    1 946

    2 049

    1 700

    1 900

    2 100

    2 300

    Q1 08 Q2 08 Q3 08 Q4 08 Q1 09 Q2 09 Q3 09 Q4 09

    Q1 2008 Q2 2008 H1 2008 Q3 2008 Q4 2008 H2 2008 FY 2008 Q1 2009 Q2 2009 H1 2009 Q3 2009 Q4 2009 H2 2009 FY 2009

    In M€ (Published) 2 185 2 189 4 374 2 098 2 238 4 336 8 710 2 205 2 171 4 376 1 946 2 049 3 995 8 371

    Sequential Current Growth 0.2% -4.1% 6.6% -1.5% -1.5% 0.9% -10.4% 5.3% -8.7% -3.9%

    Sequential Organic Growth 2.1% -4.8% 6.2% -3.2% -1.7% -1.1% -10.1% 6.6% -7.9% -5.5%

    Year-on-Year Current Growth 0.9% -0.8% 0.1% -7.3% -8.4% -7.9% -3.9%

    Year-on-Year Organic Growth 0.0% -3.7% -1.8% -9.1% -8.7% -8.9% -5.5%

    (in M€)

    Revenues Quarterly Evolution

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    Current Current Organic

    Q4 2008 Q3 2009 Q4 2009

    SequentialYear on

    yearSequential

    Year on year

    (in M€) Q4 09 / Q3 09Q4 09 / Q4

    08Q4 09 / Q3 09

    Q4 09 / Q4 08

    North America 455 388 366 -5.5% -19.4% -2.8% -10.8%

    Europe, Asia & Latin America

    of which :

    1 783 1 558 1 683 8.0% -5.6% 8.9% -8.3%

    France 540 431 509 18.0% -5.7% 17.3% -5.7%

    UK & Ireland 452 450 431 -4.3% -4.7% -0.3% 3.1%

    Benelux 345 325 338 4.1% -2.0% 4.1% -20.4%

    Germany & Central Europe

    150 124 130 4.6% -13.5% 4.6% -15.4%

    Nordic countries 143 98 128 30.3% -10.4% 29.8% -10.8%

    Southern Europe & Latin America

    116 99 111 13.2% -3.9% 13.0% -3.9%

    Asia Pacific 37 31 36 15.2% -3.4% 9.0% -8.9%

    TOTAL 2 238 1 946 2 049 5.3% -8.4% 6.6% -8.7%

    Q4 2009 Revenues by Geography

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    Current Current Organic

    H2 2008 H1 2009 H2 2009

    SequentialYear on

    yearSequential

    Year on year

    (in M€) H2 09 / H1 09H2 09 /

    H2 08H2 09 / H1 09

    H2 09 /

    H2 08

    North America 857 836 754 - 9.8% - 12.0% - 3.4% - 9.1%

    Europe, Asia & Latin America

    of which :

    3 479 3 540 3 241 - 8.4% - 6.8% - 8.9% - 8.8%

    France 1 020 1 009 940 - 6.8% - 7.9% - 6.9% - 7.7%

    UK & Ireland 934 972 880 - 9.4% - 5.7% - 10.0% 2.3%

    Benelux 671 734 663 - 9.7% - 1.1% - 9.7% - 19.5%

    Germany & Central Europe 301 277 254 -8.1% - 15.4% - 8.4% - 16.5%

    Nordic countries 269 262 226 - 13.8% - 16.0% - 16.8% - 14.0%

    Southern Europe & Latin America

    219 223 211 - 6.0% - 4.0% - 6.1% - 3.6%

    Asia Pacific 65 63 67 7.4% 2.3% 5.5% - 1.8%

    TOTAL 4 336 4 376 3 995 - 8.7% - 7.9% - 7.9% - 8.9%

    H2 2009 Revenues by Geography

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    Current Current Organic

    (in M€) FY 2008 FY 2009 FY 2009 / FY 2008

    North America 1 668 1 590 -4.7% - 8.5%

    Europe, Asia & Latin America

    of which :

    7 042 6 781 - 3.7% - 4.7%

    France 2 077 1 949 - 6.1% - 6.1%

    UK & Ireland 1 922 1 852 -3.6% 7.5%

    Benelux 1 303 1 397 7.3% - 12.9%

    Germany & Central Europe 592 531 - 10.3% - 11.0%

    Nordic countries 578 488 - 15.7% - 9.9%

    Southern Europe & Latin America

    449 434 - 3.3% - 3.6%

    Asia Pacific 121 130 6.7% 4.4%

    TOTAL 8 710 8 371 - 3.9% - 5.5%

    2009 Revenues by Geography

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    2009 Revenues by Geography

    5.8%16.7%

    6.3%22.1%

    19.0%

    23.3%

    1.6%

    5.2%

    6.1%18.1%

    6.7%

    19.5%

    19.7%

    23.4%

    1.4%

    5.1%

    At constant rates and perimeter

    Benelux

    North

    America

    UK

    & Ireland

    Nordic

    Countries

    Germany

    & Central

    Europe

    France

    Southern

    Europe

    & Latin

    America

    Asia

    Pacific

    Benelux

    North

    America

    UK

    & Ireland

    Nordic

    Countries

    Germany

    & Central

    Europe

    France

    Southern

    Europe

    & Latin

    America

    Asia

    Pacific

    FY 2008

    FY 2009

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    17.5%7.4%

    40.8%34.3%

    At constant rates and perimeter

    16.9%6.7%

    40.0%36.4%

    Consulting

    Services

    Technology

    Services

    Outsourcing

    Services

    Local Professional

    Services

    Consulting

    Services

    Technology

    Services

    Outsourcing

    Services

    Local Professional

    Services

    2009 Revenues by Discipline

    FY 2008

    FY 2009

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    13.0%

    6.9%

    28.1%

    8.0%

    27.5%

    16.5%

    At constant rates & perimeter

    Energy, Utilities &

    Chemicals

    Financial

    Services

    Other

    Public Sector

    Telecom, Media &

    Entertainment

    Manufacturing, Retail &

    Distribution

    2009 Revenues by Sector

    13.5%

    6.9%24.3%

    9.5%

    27.6%

    18.2%

    Energy, Utilities &

    Chemicals

    Financial

    Services

    Other

    Public Sector

    Telecom, Media &

    Entertainment

    Manufacturing, Retail &

    Distribution

    FY 2008

    FY 2009

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    June 08 Dec. 08 June 09 Dec. 09Dec. 09 /

    Dec. 08

    Dec. 09 /

    June 09

    Consulting Services 4 924 4 407 4 190 3 918 - 11.1% - 6.5%

    Technology Services 37 970 40 340 38 344 39 555 - 1.9% 3.2%

    Outsourcing Services 24 229 26 397 27 383 28 184 6.8% 2.9%

    Local Professional Services 19 737 20 216 19 300 18 628 - 7.9% - 3.5%

    TOTAL GROUP * 86 487 91 621 89 453 90 516 - 1.2% 1.2%

    * including not classified Headcount

    Evolution of Headcount by Discipline

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    Headcount by GeographyNORTH AMERICA :

    • Opening: 8,379

    • Closing: 8,100

    • Change in Person: - 279

    • Change in %: - 3.3 %

    UK & IRELAND :

    • Opening: 7 985

    • Closing: 7 844

    • Change in Person: - 141

    • Change in %: -1,8 %

    ITALY :

    • Opening: 1 462

    • Closing: 1 510

    • Change in Person: + 48

    • Change in %: + 3,3%

    IBERIA & Latin America:

    • Opening: 6 451

    • Closing: 6 604

    • Change in Person: + 153

    • Change in %: +2,4%

    FRANCE :

    • Opening: 21 392

    • Closing: 20 032

    • Change in Person: - 1 360

    • Change in %: - 6,4%

    BENELUX :

    • Opening: 12 291

    • Closing: 11 163

    • Change in Person: - 1 128

    • Change in %: - 9,2%

    ASIA PACIFIC :

    • Opening: 22 078

    • Closing: 24 008

    • Change in Person: + 1 930

    • Change in %: + 8,7 %

    CENTRAL EUROPE :

    • Opening: 7 534

    • Closing: 7 724

    • Change in Person: + 190

    • Change in %: + 2,5 %

    NORDIC :

    • Opening: 4,049

    • Closing: 4,008

    • Change in Person: - 41

    • Change in %: - 1.0 %

    TOTAL GROUP:

    Opening: 91 621 Closing: 90 516 D in P: - 1 105 D in %: - 1,2 %

    NORTH AMERICA :

    • Opening: 8 379

    • Closing: 7 950

    • Change in Person: - 429

    • Change in %: - 5,1 %

    NORDIC :

    • Opening: 4 049

    • Closing: 3 681

    • Change in Person: -368

    • Change in %: - 9,1 %

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    0 FY 2008 H1 2009 H2 2009 FY 2009

    (in M€) RevenuesOp.

    Margin% Revenues

    Op.

    Margin% Revenues

    Op.

    Margin% Revenues

    Op.

    Margin%

    North America 1 668 91 5.5% 836 44 5.3% 754 33 4.4% 1 590 77 4.9%

    France 2 077 148 7.1% 1 009 49 4.9% 940 72 7.7% 1 949 121 6.2%

    UK & Ireland 1 922 164 8.5% 972 79 8.2% 880 86 9.8% 1 852 165 8.9%

    Benelux 1 303 183 14.0% 734 56 7.6% 663 66 10.0% 1 397 122 8.7%

    Germany & Central Europe

    592 82 13.9% 277 31 11.1% 254 20 7.9% 531 51 9.7%

    Nordic countries 578 55 9.5% 262 20 7.5% 226 15 6.6% 488 35 7.3%

    Southern Europe & Latin America

    449 23 5.2% 223 7 3.1% 211 3 1.4% 434 10 2.3%

    Asia Pacific 121 56 N/A 63 30 N/A 67 39 N/A 130 69 N/A

    Not allocated (1) - 58 - 29 - 26 - 55

    TOTAL 8 710 744 8.5% 4 376 287 6.6% 3 995 308 7.7% 8 371 595 7.1%

    (1) Items not allocated correspond to headquarters’ expenses

    At current rates and perimeter

    Operating Margin by Geography

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    Operating Margin Analysis

    by Destination

    (in M€) FY 2008 H1 2009 H2 2009 FY 2009

    Revenues 8 710 4 376 3 995 8 371

    Cost of services rendered - 6 478 - 3 345 - 3 021 - 6 366

    % of Revenues 74.4% 76.4% 75.6% 76.1%

    Gross Margin 2 232 1 031 974 2 005

    % of Revenues 25.6% 23.6% 24.4% 24.0%

    Selling Expenses - 632 - 338 - 291 - 629

    % of Revenues 7.3% 7.7% 7.3% 7.5%

    General & Administrative Expenses - 856 - 406 - 375 - 781

    % of Revenues 9.8% 9.3% 9.4% 9.3%

    Operating Margin 744 287 308 595

    % of Revenues 8.5% 6.6% 7.7% 7.1%

    At current rates and perimeter

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    (in M€) FY 2008 H1 2009 H2 2009 FY 2009

    Restructuring costs

    Of which :(103) (102) (111) (213)

    People (68) (80) (71) (151)

    Transition to Offshore (14) (4) (6) (10)

    Buildings (21) (18) (34) (52)

    Integration costs (7) (5) (11) (16)

    Impairment of goodwill (18) - (12) (12)

    Expenses related to stock options, performance shares and @ESOP

    (22) (9) (10) (19)

    Other operating income 20 - 7 7

    Other operating expenses (28) (4) (5) (9)

    Total other operating income and expense (158) (120) (142) (262)

    Other Operating Income and Expense

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    Interest on convertible bonds (46) (56)

    Other interest expenses (20) (9)

    Income from cash and cash equivalents 68 22

    Net finance costs 2 (43)

    Other financial income 86 75

    Other financial expense (107) (125)

    Net finance expense (19) (93)

    Net Finance Expense

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    (in M€) FY 2008 FY 2009

    Current income tax (87) (24)

    Tax payable on profit (69) (37)

    Tax not based on taxable income (15) (16)

    Adjustments on previous periods (3) 29

    Deferred income tax (29) (37)

    Tax losses

    • Net utilization of deferred tax assets on tax losses (69) (61)

    France (55) (46)

    Other regions (14) (15)

    • Net reassessment of deferred tax assets on tax losses 65 5

    France 45 -

    Other regions 20 5

    Temporary differences and change in tax rates (25) 19

    TOTAL INCOME TAX EXPENSE (116) (61)

    Effective tax rate 20.5% 25.5%

    Income Tax Expense

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    (In M€) FY 2008 H1 2009 H2 2009 FY 2009

    Profit for the periodImpairment of goodwillDepreciation, amortization and impairment of fixed assetsNet charges to provisionsGains and losses on disposals of assetsNet finance costsIncome tax expenseOther non-cash items

    45124

    213(62)

    3(2)

    1165

    780

    83(13)

    3155026

    1001281

    (41)1

    281111

    17812

    164(54)

    4436137

    Cash flows from operations before finance costs, net and income taxIncome tax paidChange in restructuring debtChanges in operating working capital

    748

    (94)(14)(92)

    242

    (52)13

    (303)

    203

    (4)16

    380

    445

    (56)2977

    Operating cash flowsCapital expenditure (net of proceeds)Net investmentsProceeds from issue of share capitalDividends paidNet proceeds/payments relating to treasury shares transactionsConvertible bonds through equityTranslation, perimeter changes & other

    548(157)(283)

    10(143)

    (75)0

    (15)

    (100)(82)

    (6)13

    (143)3

    5958

    595(55)

    (7)212

    050

    (57)

    495(137)

    (13)225

    (143)8

    591

    Change in net cash and cash equivalents (115) (198) 693 495

    Opening net cash and cash equivalents 889 774 576 774

    Closing net cash and cash equivalents 774 576 1 269 1 269

    Net Cash Evolution

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    (in M€)

    Total equity as of January 1, 2009 3 939

    Dividends paid out for 2008 (143)

    Valuation of stock options, @ESOP shares and performance shares grants 19

    Treasury shares 7

    Increase in capital upon exercice of stock options 52

    Increase in capital related to @ESOP 164

    Increase in capital related to BSAAR 9

    OCEANEs 2003 & 2009 equity components (net of deferred tax) 39

    Income and expenses recognized directly in Equityof which :

    Actuarial gains & losses on defined benefit plansRemeasurement of hedging derivativesDeferred tax related to items recognized in equityExchange differences on translating foreign operations

    (51)

    (159)293742

    Profit for the period 178

    Total equity as of Dec 31, 2009 4 213

    Equity

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    FY 2009

    FY 2008(in M€)

    Intangible assets

    Property, plant &

    equipmentTotal

    December 31, n-1 140 422 562 613

    Acquisitions 26 139 165 177

    Disposals (1) (27) (28) (23)

    Amortization / Depreciation for the period

    (43) (121) (164) (213)

    Perimeter changes 1 - 1 38

    Other movements & translation adjustments

    (7) 8 1 (30)

    December 31, n 116 421 537 562

    Capex

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    Commitments given

    • Non cancealable leases (mainly offices, vehicles, computers) € 865M

    • Other commitments:

    • Other commitments € 53M

    • Covenants on OCEANE bonds and syndicated credit facilities Compliant

    • Limited financial guarantees granted to customers € 266M

    • Bank guarantees granted to customers € 57M

    • Parent performance and/or financial guarantees provided in various large clients contracts

    Off Balance Sheet Commitments as of December 31, 2009 :

    Off Balance Sheet Commitments

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