1st Look at Communications Server 14 Features
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Transcript of 1st Look at Communications Server 14 Features
Communications Server “14” First Look
Agenda
• Introduction
• First look at Communicator “14”
• Voice Capabilities and Interoperability
• Developer Platform enhancements
• For more information
Evolution of Communications
Software-Driven Communications
1837
Network-Driven Communications
19841900 19621876 20011925
Authentication
Administration
Storage
Compliance
Unified Presence, Inbox and Contact Store
AudioConferencing
E-mail andCalendaring
WebConferencing Telephony
VideoConferencing Voicemail
InstantMessaging
Enterprise Communications Today
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Telephony
and
Voicemail
InstantMessaging
E-mail/Calendaring
Unified Conferencing: Audio, Video,
Web
Future of Communications
Un
ifie
d M
essa
gin
g
En
terp
rise
Te
lep
ho
ny
Insta
nt M
essa
gin
g
Au
dio
/PS
TN
C
on
fere
ncin
g
Vid
eo
Co
nfe
ren
cin
g
E-m
ail
UCMA – Open Development Platform
Rich User Experience + Client API
Presence, SIP, Media
Active Directory, Security, Policies
Un
ifie
d M
an
ag
em
en
t
We
bC
on
fere
ncin
g
Pers
iste
nt C
hat
How is Microsoft UC different?The era of „mainframe economics‟ in communications is over
ISV ecosystem - Business Process Integration
Off the shelf third party servers and OIP qualified HW
Third party end points and devices
Extensible communications
platform
Open platform where a vibrant
partner ecosystem can innovate
Increased value for IT
professionals
Open, horizontal, multi-vendor
PC-like business model
Standard based interoperability
with existing infrastructure
Opportunities for partners
Platform and standard based
services
From LCS 2003 to OCS 2007 R2
One strategy, one core team – stepwise build-up, fast cycles
5 versions already delivered in 6 years:
− LCS 2003 [2003]: built SIP/SIMPLE infrastructure for IM and presence (standalone server)
− LCS 2005 [2005]: introduced highly available pools
− LCS 2005 SP1 [2006]: brought in high scale, federation, PBX interop…
− OCS 2007 [2007]: applied these core capabilities to more than just IM, with audio, video and web – peer to peer and multiparty; and UCMA platform
− OCS 2007 R2 [2009]: rich voice features, mobile clients, platform enhancements…
Double digits growth every year for last three years
More than 70% of Fortune 100
Main investments in OCS 2007 R2Infrastructure:− 64 bits OS
− Windows Server 2008
− SQL Server 2008
− CDR, monitoring, archiving improvements
− Simplified topologies, more roles but less servers
− Improvement of edge roles
− CWA: deskshare, call-me-back
− Code Gallery: webservice built on top of the managed API
Collaboration:− PSTN audio conferencing bridge with PIN
(incl. strong authentication)
− HD and VGA video
− Persistent group chat
− P2P and multiparty RDP desk sharing
− Presence federation with Cisco, IBM
− Video interop (HP, Polycom, Tandberg…)
− XMPP gateway
Voice/telephony:− Faster call setup, improved media stack, lower
latency, standard conforming CNG
− G.711 to Mediation Server on LAN
− Direct SIP to IP-PBX
− Media resiliency on signaling loss
− Team calls, hunt groups, basic ACD with music on hold and IVR
− Boss-Admin scenarios, call delegation, admin and attendant console
− SIP trunking to carriers
Mobility:− Fixed mobile convergence: single number, single voice
− Performance improvements
− Support for variety of device platforms
Platform:− First platform w/ Signaling, Media and Speech
− Workflow integration
Agenda
• Introduction
• First look at Communicator “14”
• Voice Capabilities and Interoperability
• Developer Platform enhancements
• For more information
Next Generation CommunicationsFind and connect with the right people
Communicator “14”
• Connecting with anyone
• Connecting with everything you need
• Connecting from wherever you are
Next Generation CommunicationsFind and connect with the right people
Skill Search
•Keyword search
• Based on information in SharePoint
• Searches on skills, projects, interests
Next Generation CommunicationsCommunicate from familiar Office applications
Efficient Voice Mail
• Automatic indexed transcription
• Multiple language support
• Callback or send message
Next Generation CommunicationsFind and connect with the right people
Contact Card
• Outlook and Communicator
• Organization chart view
• May be pinned to desktop
Next Generation CommunicationsFind and connect with the right people
Location
• Auto-detected or user entered
• Visible by others unless
disabled via privacy settings
• Used for Enhanced 9-1-1
Agenda
• Introduction
• First look at Communicator “14”
• Voice Capabilities and Interoperability
• Developer Platform enhancements
• For more information
17%
71%
12%
14 Delivers (2H 2010):
• Enhanced 9-1-1 for North
America
• Survivable Branch Appliances
• Call Admission Control
• More & cheaper phone models
• Call Park, Malicious Call
Trace, and other features
• Additional data center
survivability options
OCS 2007 R2
• Single Number reach
• Attendant Console
• Response Groups
• SIP Trunking
• Dial-in audio conferencing
• Higher def video
• Workflow activities for UCOCS 2007
• “Anywhere Access”
• IM & Rich Presence
• Most common voice
features
• Unified messaging
• Audio and video
conferencing
• Desktop integration
Critical Voice Feature Coverage in “14”Building on a robust foundation
Enterprise voiceConnecting from anywhere
• Fully Configurable with
locations, topology, links,
and limits for voice &
video
• Dynamically enforced with
full path assessed at
session initiation
• If session would exceed
limits, re-route or failure
• Voice calls may be re-
routed to the PSTN
• May use different links for
voice and video if desired;
e.g., re-route video over
Internet
• Emergency call and
location conveyed from
via centralized SIP trunk
to 3rd party partner for
PSAP routing
• No P-ANIs required
• Integrated Location
Information Server (LIS)
• Locations can be based
on subnet, switch, port,
WiFi access point
• Mobility fully
supported, for hard
phones and soft phones
• Survivable Branch
Appliance (SBA) from
multiple suppliers
• Includes gateway and
software in an appliance
form factor
• If WAN fails, branch
clients use PSTN gateway
in appliance for calls
• If appliance fails, branch
clients use data center as
backup
• Automatic failover and
failback
Call Admission Control E-911 Branch Availability
Voice Features Disclosure at VoiceCon
Audiocodes, Dialogic, Ferrari, HP, and NET: Survivable Branch Appliances
• Local telephony in event of WAN outage
• Many supporting upgrades from existing qualified products
Aastra and Polycom: Optimized IP Phones
• Common area and knowledge worker
• Conference room (Polycom only)
Connexon and Intrado: E-911 Routing
Quest and NICE Systems: Call accounting and recording
SIP Trunking Announcements: Currently 10 qualified vendors including Verizon, Swisscom, Sprint, and Global Crossing
Annual session includes full written response to mock IP Telephony RFP, including list and budgetary pricing
Microsoft participated in 2010 session with traditional PBX and IP PBX vendors
Full Microsoft written response is available by clicking “Learn More” at http://www.microsoft.com/communicationsserver
Microsoft response included full UC capabilities, not just VoIP, plus partner IP phones for all users specified, and was still shown to be the most cost effective
Replacing half of the IP phones with USB devices results in an additional 20%reduction in total system purchase cost
Partner Announcements VoiceCon IP-PBX RFP
– Will be available in W141 – Last update
Price
High
Mid
Polycom CX700¹
Office desk(Low)
Office desk(High)
Common Area Conference Room
Polycom CX500
Aastra 6725 iPPolycom CX600
Aastra 6721 iP
Polycom CX3000
Microsoft®
Office Communicator
OPTIMIZED FOR
W14 „Optimized for‟ IP Phones
Location
Architectural Enhancements• Streamlined server deployment
− Eliminated need for standalone mediation
− Co-location of all server roles except monitoring
• Data center disaster recovery options− Single pool split across separate data centers
− Automatic failover to secondary data center
• Multi-level monitoring and alerting− Hardware and software component
− Pool level via synthetic transactions
− End to end service level
VOICE− OCS voice networks with any PBX
− Direct SIP for signaling
− G.711 & other standard codecs
CONFERENCING− OCS conferencing connects to any PBX
− Direct SIP for signaling
− G.711 & other standard codecs
PRESENCE− OCS presence is available to any PBX
− SIP verbs to get and set presence
Direct SIPOCS PBX
CONFERENCING
Direct SIPOCS PBX
VOICE
SIP
get and set
PRESENCE
OCS user PBX user
PBX user w/ OCS conf
OCS PBX
PBX user w/ OCS IM/P
PBX InteroperabilityFor Customers not yet ready to replace PBX
PBX phone
automatically called
upon meeting join
PBX InteroperabilityStreamlining Unified Conferencing for PBX phone users
PBX InteroperabilityCommon Options Chosen by Customers
1. Full UC with
legacy phone
elimination
Communications Server connects to PSTN or PBX via SIP
Trunking, Direct SIP or gateway. User‟s DID homed on
Communications Server, user provided with optimized
device.
2. Full UC with
legacy phone left
in place for
transition period
Same as above, but with the PBX phone left in place for
transition, often with with Simultaneous ringing used to have
both Communicator and PBX phone ring.
3. Legacy phone
with OCS unified
conferencing
Office Communications Server connects to existing PBX
systems via Direct SIP or SIP/PSTN gateway.
Communicator allows user to “Join From” their PBX phone
when in audio conferences
Agenda
• Introduction
• First look at Communicator “14”
• Voice Capabilities and Interoperability
• Developer Platform enhancements
• For more information
Developer PlatformIntegrate Communicator experiences into applications
Drag and Drop
UI controls
•Silverlight & WPF support
•Find/Browse people
•View availability, photo, location
•Check contact card
•Click to communicate
Developer PlatformMake conversations contextual
Links and data
sent with invite
• Link displayed in conversation history
• Click to browse to same URL or
launch same program.
• View contextual data directly
Developer PlatformExtend the Communicator experience
Communicator
extension points
• Host and run custom apps in:
• Conversation window extension
• Contact Card extension
• Extend menus to launch custom apps
Your Silverlight
application can run here
and have API access to
the conversation
For More InformationEvaluate communications investments holistically
Messaging, telephony, IM, audio, video, and web conferencing
Single identity and managed directory
Put the person at the center of your focus
Additional resources− Microsoft Communications Server “14” First Look
http://www.microsoft.com/communicationsserver/
− Partner Announcement Overview and linkshttp://blogs.technet.com/uc/archive/2010/03/23/partners-announce-solutions-to-complement-microsoft-communications-server-14.aspx
− Microsoft RFP Response download available from the “Learn More” page http://www.microsoft.com/communicationsserver/
Attend Tech Ed