1st Annual

Quality & Safety Event

Program Booklet

Venue: Dar Al Shifa HospitalAuditorium, Administration Building

5 CME/CEPD credits

Organized by:DASH Quality & Safety Committee

February 18, 2015

Dar Al Shifa Hospital

"Safety Never Hurts" Event Agenda

07:30 – 08:30 am Registration08:30 – 08:35 am CEO Message Mr. Ahmad Nasrallah08:35 – 08:50 am Introduction to the Event Ms. Firyal Sayyed QualityManager

Scientific Session Moderator: Ms. Eman Abdul-SaterOpen to All Staff

08:50 – 09:10 am Safety with Infection Control Dr. Haifaa Al Mousa09:10 – 09:30 am Creating and Sustaining Patient Safety Culture Ms. Tina Baramakian09:30 – 09:45 am Short Break09:45 – 10:05 am Medication Safety Dr. Rana Shams10:05 – 10:20 am Round Table Discussion Session Speakers10:20 – 11:00 am Safety Leader Championship Mr. Mohannad Safi

Performance Improvement Projects Presentations: Moderator Ms. Firyal SayyedOpen to Project Teams, Judges & External Guests

11:00 - 11:05 am Achieving 100% Compliance with Vaccination of Clinical Staff Ms. Helen Navarro11:05 - 11:10 am Achieving 2nd Level of HIMSS EMR Adoption Model – Automation of Clinical Ordering Ms. Hawraa Ansari11:10 – 11:15 am Improving DIC Ultrasound TAT from 69 min to 40 min “FLOCK” Project Dr. Ravi Mathai11:15 – 11:20 am Achieving Zero Incidents Related to Wrong Patient Identification by the Nursing Team Mr. Dennis Arcay11:20 – 11:25 am Improving Patient Satisfaction with the Complaint Process from 60% to 80% Ms. Eman Dardas11:25 – 11:30 am Game: Open to Project Teams, Judges & External Guests11:30 – 11:35 am Achieving 100% BLS Certification of Clinical Staff Ms. Carla El Khoury 11:35 – 11:40 am Reducing Abandoned Calls Through the Call Center from 21% to less than 1% Mr. Hany Aziz11:40 – 11:45 am Achieving 100% Compliance to Electronic Medication Prescription Dr. Rana Shams11:45 – 11:50 am Improving Patient Billing Experience in Dar Al Shifa Hospital Mr. Ajit Mullupallackal 11:50 – 11:55 am Improving the Hand Hygiene Compliance Rate from 64.7% to 80% Ms. Katherine Lucero11:55 – 12:00 pm Reducing False Codes Announcement by the Receptionists from 90% to 0% Mr. Hatem Ahmad Essa12:00 - 02:30 pm Booth and Poster Exhibition Open to All Staff02:30 – 04:00 pm Awards Distribution

Time Topic Speaker

"Safety Never Hurts" Event Agenda

07:30 – 08:30 am Registration08:30 – 08:35 am CEO Message Mr. Ahmad Nasrallah08:35 – 08:50 am Introduction to the Event Ms. Firyal Sayyed QualityManager

Scientific Session Moderator: Ms. Eman Abdul-SaterOpen to All Staff

08:50 – 09:10 am Safety with Infection Control Dr. Haifaa Al Mousa09:10 – 09:30 am Creating and Sustaining Patient Safety Culture Ms. Tina Baramakian09:30 – 09:45 am Short Break09:45 – 10:05 am Medication Safety Dr. Rana Shams10:05 – 10:20 am Round Table Discussion Session Speakers10:20 – 11:00 am Safety Leader Championship Mr. Mohannad Safi

Performance Improvement Projects Presentations: Moderator Ms. Firyal SayyedOpen to Project Teams, Judges & External Guests

11:00 - 11:05 am Achieving 100% Compliance with Vaccination of Clinical Staff Ms. Helen Navarro11:05 - 11:10 am Achieving 2nd Level of HIMSS EMR Adoption Model – Automation of Clinical Ordering Ms. Hawraa Ansari11:10 – 11:15 am Improving DIC Ultrasound TAT from 69 min to 40 min “FLOCK” Project Dr. Ravi Mathai11:15 – 11:20 am Achieving Zero Incidents Related to Wrong Patient Identification by the Nursing Team Mr. Dennis Arcay11:20 – 11:25 am Improving Patient Satisfaction with the Complaint Process from 60% to 80% Ms. Eman Dardas11:25 – 11:30 am Game: Open to Project Teams, Judges & External Guests11:30 – 11:35 am Achieving 100% BLS Certification of Clinical Staff Ms. Carla El Khoury 11:35 – 11:40 am Reducing Abandoned Calls Through the Call Center from 21% to less than 1% Mr. Hany Aziz11:40 – 11:45 am Achieving 100% Compliance to Electronic Medication Prescription Dr. Rana Shams11:45 – 11:50 am Improving Patient Billing Experience in Dar Al Shifa Hospital Mr. Ajit Mullupallackal 11:50 – 11:55 am Improving the Hand Hygiene Compliance Rate from 64.7% to 80% Ms. Katherine Lucero11:55 – 12:00 pm Reducing False Codes Announcement by the Receptionists from 90% to 0% Mr. Hatem Ahmad Essa12:00 - 02:30 pm Booth and Poster Exhibition Open to All Staff02:30 – 04:00 pm Awards Distribution

Time Topic Speaker

I would like to welcome all of you to the 1st Annual Quality & Safety Event 2015, hosted by Dar Al Shifa Hospital. The theme of this year’s event is “Safety Never Hurts;” a point which will be prominently emphasized within the presentations, booths and posters you will see throughout the day.

As healthcare professionals, it is our duty to ensure that safety is embedded in every layer of our organizational culture; in order to guarantee a safe environment for both patients and employees. I hope that this event will offer attendees a forum to meet, learn and share knowledge about safety improvement activities that they can incorporate into their own initiatives to improve health service delivery across the great State of Kuwait.

My sincere appreciation to the Organizing Committee, whose members made this significant event happen. I hope that it will be an educational and enjoyable experi-ence for all.

Sincerely,

Ahmad NasrallahChief Executive Officer Dar Al Shifa Hospital

A Message from the CEO

On behalf of the Quality & Safety Event Organizing Committee, I would like to welcome all attendees to this event, including our guests from the Ministry of Health, representatives from all private and public hospitals and our Dar Al Shifa Hospital colleagues. Safety is the key word for this year's event under the theme "Safety Never Hurts"

I promise you that you will leave the event with lots of information and ideas to improve safety at your institution. There will be lectures, exhibitions, games and many exciting surprises which await all those who attend this event.

Thank you all for joining us on this special day.

Best wishes,

Firyal SayyedQuality Manager & Organizing Committee ChairpersonDar Al Shifa Hospital

Organizing Committee Message

I would like to welcome all of you to the 1st Annual Quality & Safety Event 2015, hosted by Dar Al Shifa Hospital. The theme of this year’s event is “Safety Never Hurts;” a point which will be prominently emphasized within the presentations, booths and posters you will see throughout the day.

As healthcare professionals, it is our duty to ensure that safety is embedded in every layer of our organizational culture; in order to guarantee a safe environment for both patients and employees. I hope that this event will offer attendees a forum to meet, learn and share knowledge about safety improvement activities that they can incorporate into their own initiatives to improve health service delivery across the great State of Kuwait.

My sincere appreciation to the Organizing Committee, whose members made this significant event happen. I hope that it will be an educational and enjoyable experi-ence for all.

Sincerely,

Ahmad NasrallahChief Executive Officer Dar Al Shifa Hospital

A Message from the CEO

On behalf of the Quality & Safety Event Organizing Committee, I would like to welcome all attendees to this event, including our guests from the Ministry of Health, representatives from all private and public hospitals and our Dar Al Shifa Hospital colleagues. Safety is the key word for this year's event under the theme "Safety Never Hurts"

I promise you that you will leave the event with lots of information and ideas to improve safety at your institution. There will be lectures, exhibitions, games and many exciting surprises which await all those who attend this event.

Thank you all for joining us on this special day.

Best wishes,

Firyal SayyedQuality Manager & Organizing Committee ChairpersonDar Al Shifa Hospital

Organizing Committee Message

Organizing Committee

Ms. Firyal Sayyed, Chairperson

Mr. Binu Agnel Jose

Ms. Carla El Khoury

Ms. Dorcy Matta

Ms. Eman Abdul Sater

Ms. Eman Dardas

Mr. Firas Malek

Mr. Hani Barakat

Ms. Hana Zaki

Ms. Kalai Selvi Mariappan

Ms. Mallika D’Souza

Mr. Mohannad Safi

Ms. Nadeen Aljawhary

Dr. Nusrat Ibrahim

Dr. Rana Shams

Ms. Rasheeda Mohammed

Ms. Thelma Noronha

Ms. Yasmeen Tawfiq Hasan

Infection Control as a Key Solution for Patient Safety

Worldwide, the delivery of healthcare is challenged by a wide range of safety problems. Healthcare associated infections (HAIs) are a continuing threat to patient safety and many HAIs were acknowledged to fall within the category of preventable medical errors.

In 2007, a set of nine Patient Safety Solutions was launched by the WHO with the aim to raise awareness of patient safety problems and serve as information tool to governments and health care organizations. Hand hygiene and single use of injection devices were two important infection control-related solutions.

In 2011, the WHO emphasized a single coordinated approach, pulling individual strands of work from healthcare professionals into a systems-based, team-dependent approach, to ensure patient safety learning is delivered in an integrated way. An evidence-based infection control program is a key to patient safety. Transform-ing healthcare quality includes prevention of HAIs as a priority issue for action to promote patient safety.

Abstract

Speaker Profile

Dr. Haifaa Hassan Al MousaMBB.CH; Ein Shams University, EgyptMPH; Aberdeen University, Scotland, UKDirector of Infection Control Directorate Ministry of Health, Kuwait

SPEAKERS

Organizing Committee

Ms. Firyal Sayyed, Chairperson

Mr. Binu Agnel Jose

Ms. Carla El Khoury

Ms. Dorcy Matta

Ms. Eman Abdul Sater

Ms. Eman Dardas

Mr. Firas Malek

Mr. Hani Barakat

Ms. Hana Zaki

Ms. Kalai Selvi Mariappan

Ms. Mallika D’Souza

Mr. Mohannad Safi

Ms. Nadeen Aljawhary

Dr. Nusrat Ibrahim

Dr. Rana Shams

Ms. Rasheeda Mohammed

Ms. Thelma Noronha

Ms. Yasmeen Tawfiq Hasan

Infection Control as a Key Solution for Patient Safety

Worldwide, the delivery of healthcare is challenged by a wide range of safety problems. Healthcare associated infections (HAIs) are a continuing threat to patient safety and many HAIs were acknowledged to fall within the category of preventable medical errors.

In 2007, a set of nine Patient Safety Solutions was launched by the WHO with the aim to raise awareness of patient safety problems and serve as information tool to governments and health care organizations. Hand hygiene and single use of injection devices were two important infection control-related solutions.

In 2011, the WHO emphasized a single coordinated approach, pulling individual strands of work from healthcare professionals into a systems-based, team-dependent approach, to ensure patient safety learning is delivered in an integrated way. An evidence-based infection control program is a key to patient safety. Transform-ing healthcare quality includes prevention of HAIs as a priority issue for action to promote patient safety.

Abstract

Speaker Profile

Dr. Haifaa Hassan Al MousaMBB.CH; Ein Shams University, EgyptMPH; Aberdeen University, Scotland, UKDirector of Infection Control Directorate Ministry of Health, Kuwait

SPEAKERS

Speaker Profile

Ms. Tina Baramakian is currently the PC Administrator of Dar Al Shifa Hospital in Kuwait, and possesses more than 18 years of wide-ranging, progressive and profes-sional experience in healthcare. She holds a Master’s degree in Population and Health Demographics; is a Certified Professional for Healthcare Quality (CPHQ), and is currently completing her PhD in Health Management in UK.

Ms. Baramakian started her nursing career at the American University of Beirut; carrying forward this interest in her transition to Kuwait, where she has gained a reputation for enhancing operational performance in nursing and quality. She has also consulted several heath care facilities in the region in evaluating their respec-tive management structure, particularly in nursing.

Abstract

Creating and Sustaining Patient Safety Culture

The challenge of making our health care system safe has been a high priority since the Institute of Medicine’s 1999 report on preventable medical errors and the extent of this problem.Creating and sustaining a culture of patient safety is a major undertaking for health-care leaders and providers. Developing the strategies and infrastructure necessary to effect real and lasting changes – in systems, processes and human behavior- takes a hard work and perseverance. In a culture of safety, people are not merely encouraged to work toward change; they identify areas for improvement, report and take action when it is needed.

Creating a safe culture doesn't happen overnight. But by adopting these strategies, health care leaders can replace entrenched habits that impede progress with transpar-ent processes. Doing so will help the organization overcome gaps in safety and take the lead in preventing errors.“The very first requirement in a hospital is that it should do the sick no harm” – Florence

Nightingale

Ms. Tina Baramakian MS, TDEd, CPHQ PC Administrator Dar Al Shifa Hospital, Kuwait

Speaker Profile

Dr. Rana Shams graduated with a Doctor of Pharmacy degree from the Lebanese American University (LAU) in 2002, accredited by the Accreditation Council for Pharmacy Education (ACPE).

She has 12 years of experience in the pharmacy practice field. Her initial employ-ment was at the American University of Beirut-Medical Center (AUB-MC) where her main focus was to broaden both her Pharmacy Clinical experience and Hospital Pharmacy practice. She has been residing in Kuwait since 2006; where she has played a pivotal role in commissioning clinical pharmacy practice within private sector hospitals.

Recently, Dr. Rana joined DASH as the Head of the Inpatient Medication Manage-ment Unit and in the process of developing and structuring Clinical Pharmacy practice within DASH.

Abstract

Medication Safety

Medication Safety is part of the overall healthcare organization's quality & safety program. It is considered one of the major branches of safety that has a direct impact on patient quality of care in healthcare organizations.

Medications are not the responsibility of the medication experts only i.e. pharma-cists. The whole cycle of medication management starts with the patient's visit to the physicians, the involvement of the all clinical staff like nurses, and finally the direct partnership with patients/carers. This does not overlook the key role of the non-clinical staff in employing direct delivery of quality to patients.

Finally, promoting medication safety and quality in organizations usually requires an up down approach; where health service senior executives plan and review systems, and ensure clear communication of organizational and individual safety and quality accountability throughout the organization.

"It is not about medication treatment it is about our treatment to medications!”

Dr. Rana ShamsPharm. DHead Inpatient Medication Management Unit Dar Al Shifa Hospital, Kuwait

Speaker Profile

Ms. Tina Baramakian is currently the PC Administrator of Dar Al Shifa Hospital in Kuwait, and possesses more than 18 years of wide-ranging, progressive and profes-sional experience in healthcare. She holds a Master’s degree in Population and Health Demographics; is a Certified Professional for Healthcare Quality (CPHQ), and is currently completing her PhD in Health Management in UK.

Ms. Baramakian started her nursing career at the American University of Beirut; carrying forward this interest in her transition to Kuwait, where she has gained a reputation for enhancing operational performance in nursing and quality. She has also consulted several heath care facilities in the region in evaluating their respec-tive management structure, particularly in nursing.

Abstract

Creating and Sustaining Patient Safety Culture

The challenge of making our health care system safe has been a high priority since the Institute of Medicine’s 1999 report on preventable medical errors and the extent of this problem.Creating and sustaining a culture of patient safety is a major undertaking for health-care leaders and providers. Developing the strategies and infrastructure necessary to effect real and lasting changes – in systems, processes and human behavior- takes a hard work and perseverance. In a culture of safety, people are not merely encouraged to work toward change; they identify areas for improvement, report and take action when it is needed.

Creating a safe culture doesn't happen overnight. But by adopting these strategies, health care leaders can replace entrenched habits that impede progress with transpar-ent processes. Doing so will help the organization overcome gaps in safety and take the lead in preventing errors.“The very first requirement in a hospital is that it should do the sick no harm” – Florence

Nightingale

Ms. Tina Baramakian MS, TDEd, CPHQ PC Administrator Dar Al Shifa Hospital, Kuwait

Speaker Profile

Dr. Rana Shams graduated with a Doctor of Pharmacy degree from the Lebanese American University (LAU) in 2002, accredited by the Accreditation Council for Pharmacy Education (ACPE).

She has 12 years of experience in the pharmacy practice field. Her initial employ-ment was at the American University of Beirut-Medical Center (AUB-MC) where her main focus was to broaden both her Pharmacy Clinical experience and Hospital Pharmacy practice. She has been residing in Kuwait since 2006; where she has played a pivotal role in commissioning clinical pharmacy practice within private sector hospitals.

Recently, Dr. Rana joined DASH as the Head of the Inpatient Medication Manage-ment Unit and in the process of developing and structuring Clinical Pharmacy practice within DASH.

Abstract

Medication Safety

Medication Safety is part of the overall healthcare organization's quality & safety program. It is considered one of the major branches of safety that has a direct impact on patient quality of care in healthcare organizations.

Medications are not the responsibility of the medication experts only i.e. pharma-cists. The whole cycle of medication management starts with the patient's visit to the physicians, the involvement of the all clinical staff like nurses, and finally the direct partnership with patients/carers. This does not overlook the key role of the non-clinical staff in employing direct delivery of quality to patients.

Finally, promoting medication safety and quality in organizations usually requires an up down approach; where health service senior executives plan and review systems, and ensure clear communication of organizational and individual safety and quality accountability throughout the organization.

"It is not about medication treatment it is about our treatment to medications!”

Dr. Rana ShamsPharm. DHead Inpatient Medication Management Unit Dar Al Shifa Hospital, Kuwait

PERFORMANCE IMPROVEMENT PROJECTS

Achieving 100%

Compliance to Clinical

Staff Vaccination

1

Ms. Katherine Lucero (Lead) Ms. Tina BaramakianDr. Saleh Qasem Dr. Rana ShamsMs. Helen Navarro

Team Members

Mr. Hatem Essa (Lead) Ms. Carla KhouryMs. Nancy Samir Mr. Mohannad SafiMr. Mohammad Ibrahim

Team Members

Reducing False Codes

Announcement by

Receptionists from 90%

to 0%

2

Eliminating Patient

Identification Related

Incidents by Nursing

Team

3

Mr. Dennis Arcay (Lead) Ms. Kalai Selvi MariappanMs. Jancy Mathew Ms. Dorcy MattaMs. Christine David Dr. Nusrat Ibrahim

Team Members

Ms. Carla Khoury (Lead) Mr. Hatem EssaDr. Magdi El Nawawi Mr. Mohannad SafiMs. Dorcy Matta

Team Members

Achieving 100% BLS

Certification for All

Clinical Staff

4

PERFORMANCE IMPROVEMENT PROJECTS

Achieving 100%

Compliance to Clinical

Staff Vaccination

1

Ms. Katherine Lucero (Lead) Ms. Tina BaramakianDr. Saleh Qasem Dr. Rana ShamsMs. Helen Navarro

Team Members

Mr. Hatem Essa (Lead) Ms. Carla KhouryMs. Nancy Samir Mr. Mohannad SafiMr. Mohammad Ibrahim

Team Members

Reducing False Codes

Announcement by

Receptionists from 90%

to 0%

2

Eliminating Patient

Identification Related

Incidents by Nursing

Team

3

Mr. Dennis Arcay (Lead) Ms. Kalai Selvi MariappanMs. Jancy Mathew Ms. Dorcy MattaMs. Christine David Dr. Nusrat Ibrahim

Team Members

Ms. Carla Khoury (Lead) Mr. Hatem EssaDr. Magdi El Nawawi Mr. Mohannad SafiMs. Dorcy Matta

Team Members

Achieving 100% BLS

Certification for All

Clinical Staff

4

Reducing Abandoned

Calls through the Call

Center from

21% to less than 1%

5

Mr. Hany Aziz (Lead) Mr. Mohammad KhedawyMr. Hassan Ali Sultani Ms. Salma SwaidanMr. Mohannad Safi

Team Members

Dr. Rana Shams (Lead) Mr. Farhan Ahmed MaliyakalMs. Zainab Chit Ms. Sara SabraMs. Hawraa Ansari Ms. Nawal Sabri

Team Members

Achieving 100%

Compliance to Electronic

Medication Prescription

6

Improving Patient

Billing Experience in

Dar Al Shifa Hospital

7

Mr. Ajit Mullupallackal(Lead) Mr. Sajjad JavedMs. Rasheeda Mohammad Mr. Syam Kumar PillaiMr. Hatem Ahmad Essa Ms. Eman Dardas

Team Members

Ms. Katherine Lucero (Lead)Ms. Helen Navarro Ms. Lina RafaelMs. Roselyn Gloria Dr. Nusrat Ibrahim

Team Members

Improving Hand

Hygiene Compliance

Rate from

64.7% to 80%

8

Reducing Abandoned

Calls through the Call

Center from

21% to less than 1%

5

Mr. Hany Aziz (Lead) Mr. Mohammad KhedawyMr. Hassan Ali Sultani Ms. Salma SwaidanMr. Mohannad Safi

Team Members

Dr. Rana Shams (Lead) Mr. Farhan Ahmed MaliyakalMs. Zainab Chit Ms. Sara SabraMs. Hawraa Ansari Ms. Nawal Sabri

Team Members

Achieving 100%

Compliance to Electronic

Medication Prescription

6

Improving Patient

Billing Experience in

Dar Al Shifa Hospital

7

Mr. Ajit Mullupallackal(Lead) Mr. Sajjad JavedMs. Rasheeda Mohammad Mr. Syam Kumar PillaiMr. Hatem Ahmad Essa Ms. Eman Dardas

Team Members

Ms. Katherine Lucero (Lead)Ms. Helen Navarro Ms. Lina RafaelMs. Roselyn Gloria Dr. Nusrat Ibrahim

Team Members

Improving Hand

Hygiene Compliance

Rate from

64.7% to 80%

8

Improving Patient

Satisfaction with the

Complaint Process from

60% to 80%

9

Ms. Eman Dardas (Lead) Mr. Majed IshaqMr. Mohammed Ibrahim Dr. Mohammad Al MaraghyDr. Magdi El Nawawi

Team Members

Mr. Hani Said (Lead) Neslin NoorudeenMs. Hawraa Al-Ansari Dr. Saleh QasemFarhan Ahammed Maliyakal Dr. Mohammed Abdul-Lateef

Team Members

Achieving HIMSS EMR

Adoption Phase 2 – Automation of Clinical

Ordering /Ancillary

Services

10

“FLOCK” project:

Reducing DIC

Ultrasound Turnaround

time from

69 to 40 minutes

11

Dr. Mohammed Ismail (Lead) Mr. Sijil VargheseDr. Ravi Mathai Dr. Salam RadhiMr. Ahmad Hamza Mr. Mohannad SafiMs. Ana Velma

Team Members

Improving Patient

Satisfaction with the

Complaint Process from

60% to 80%

9

Ms. Eman Dardas (Lead) Mr. Majed IshaqMr. Mohammed Ibrahim Dr. Mohammad Al MaraghyDr. Magdi El Nawawi

Team Members

Mr. Hani Said (Lead) Neslin NoorudeenMs. Hawraa Al-Ansari Dr. Saleh QasemFarhan Ahammed Maliyakal Dr. Mohammed Abdul-Lateef

Team Members

Achieving HIMSS EMR

Adoption Phase 2 – Automation of Clinical

Ordering /Ancillary

Services

10

“FLOCK” project:

Reducing DIC

Ultrasound Turnaround

time from

69 to 40 minutes

11

Dr. Mohammed Ismail (Lead) Mr. Sijil VargheseDr. Ravi Mathai Dr. Salam RadhiMr. Ahmad Hamza Mr. Mohannad SafiMs. Ana Velma

Team Members

Booth Exhibition

Ancillary Services

Customer Services

Dietary Services

Medical Department

Nursing Department

Support Services & Emergency Disaster Preparedness

Departmental Submissions

Poster Exhibition

Support Services Ms. Cherrilyn Puno Ms. Raquel Sigua RagazaInpatient Medication Dr. Rana Shams Ms. Zainab Ali Chitmanagement Ms. Meena Mathew Ms. Miriam Al-Haddad Ms. Sara Hassan Sabra Outpatient Pharmacy Mr. Amr Abdel Razek Ms. Leila Zahoui Mrs. Hiba Jamil Mr. Nawal SabriDietary Department Mr. Abdul Rahman Mr. Subbaiah GaneshNursing - Inpatient Units Mrs. Regina Alex Mrs. Gnana Sharmila Mr. Mac Alvin Caalim Mrs. Reny Palathinkal Mrs. Annamma koehilathu Mrs. Alphonsa Tom Mrs. Suji Varghese Mrs. Josephin sheeba Neonatal Nursing Group Ms. Lei Ann Ms. Nisha Dileep Ms. Jane A.Tang Ms. Joanne Avbegail Ms. Fria Coronel Mrs. Sajitha Babu Nursing – Closed Area Mr. Allan Lucero Mrs. Jolly Joseph Mr. Jerin Paul Mr. Nilo Ortojan Mr. Eduard Pascual Mrs. Rina Obeja Ms. Jennifer Gutay Nursing – Outpatient Units Mrs. Nora Santos Ms. Maria Teresa Juan Ms. Graziella Ruth Ms. Nerissa Antonio Health Information Dr. Asmina Pethani Mr. Jedmar P. Barreras Management Mrs. Ambiga Panneer Selvam Ms. Farhath Najeeb Diagnostic Imaging Center Mr. Ahmad Hamza Mrs. Ana Vilma David Ms. Ria Grace Magallanes Dr. Salam Hamid RadhiNursing Education Unit Mrs. Reem Al Darweesh Mrs. Christine David Ms. Sahar Ibrahim Customer Service Mr.Waleed Abdullmoniem Ms. Michelle Bagaporo Mr. Mohammed Ibrahim Ms. Christina Manubali Ms. Ruqia Rasheed

Individual Submissions

Ms. Rudylyn Gallardo Oraiz Customer serviceMr. Dinesh Mani Biomedical EngineeringMrs. Anitha Kumar Laboratory Mr. Glenn Jhon S. Olvido Health Information ManagementMrs. Carla Hafez El Khoury Home Care Mrs. Melody Ann Camilon Individual – NursingMrs. Maybelle Antoque Bawanh Human ResourcesMr. Ammar Al- Abbad PharmacyMs. Alma Divina Lianza Dietary

Booth Exhibition

Ancillary Services

Customer Services

Dietary Services

Medical Department

Nursing Department

Support Services & Emergency Disaster Preparedness

Departmental Submissions

Poster Exhibition

Support Services Ms. Cherrilyn Puno Ms. Raquel Sigua RagazaInpatient Medication Dr. Rana Shams Ms. Zainab Ali Chitmanagement Ms. Meena Mathew Ms. Miriam Al-Haddad Ms. Sara Hassan Sabra Outpatient Pharmacy Mr. Amr Abdel Razek Ms. Leila Zahoui Mrs. Hiba Jamil Mr. Nawal SabriDietary Department Mr. Abdul Rahman Mr. Subbaiah GaneshNursing - Inpatient Units Mrs. Regina Alex Mrs. Gnana Sharmila Mr. Mac Alvin Caalim Mrs. Reny Palathinkal Mrs. Annamma koehilathu Mrs. Alphonsa Tom Mrs. Suji Varghese Mrs. Josephin sheeba Neonatal Nursing Group Ms. Lei Ann Ms. Nisha Dileep Ms. Jane A.Tang Ms. Joanne Avbegail Ms. Fria Coronel Mrs. Sajitha Babu Nursing – Closed Area Mr. Allan Lucero Mrs. Jolly Joseph Mr. Jerin Paul Mr. Nilo Ortojan Mr. Eduard Pascual Mrs. Rina Obeja Ms. Jennifer Gutay Nursing – Outpatient Units Mrs. Nora Santos Ms. Maria Teresa Juan Ms. Graziella Ruth Ms. Nerissa Antonio Health Information Dr. Asmina Pethani Mr. Jedmar P. Barreras Management Mrs. Ambiga Panneer Selvam Ms. Farhath Najeeb Diagnostic Imaging Center Mr. Ahmad Hamza Mrs. Ana Vilma David Ms. Ria Grace Magallanes Dr. Salam Hamid RadhiNursing Education Unit Mrs. Reem Al Darweesh Mrs. Christine David Ms. Sahar Ibrahim Customer Service Mr.Waleed Abdullmoniem Ms. Michelle Bagaporo Mr. Mohammed Ibrahim Ms. Christina Manubali Ms. Ruqia Rasheed

Individual Submissions

Ms. Rudylyn Gallardo Oraiz Customer serviceMr. Dinesh Mani Biomedical EngineeringMrs. Anitha Kumar Laboratory Mr. Glenn Jhon S. Olvido Health Information ManagementMrs. Carla Hafez El Khoury Home Care Mrs. Melody Ann Camilon Individual – NursingMrs. Maybelle Antoque Bawanh Human ResourcesMr. Ammar Al- Abbad PharmacyMs. Alma Divina Lianza Dietary

Award Categories

Best Performance Improvement Project

Best Poster

Best Booth

Event Theme Winner

Make-a-Logo Contest Winner

Best Performance - Accreditation Teams

Best Performance - Committees

Best Performance - Operational Plan

Patient Care Excellence

Patient Testimonials

Best Compliance - Hand Hygiene

Early Adopter - Electronic Prescribing

Patient Safety - Near Miss Reporting

Patient Safety - Incident Reporting

Tha

nk yo

u for joining us!

Award Categories

Best Performance Improvement Project

Best Poster

Best Booth

Event Theme Winner

Make-a-Logo Contest Winner

Best Performance - Accreditation Teams

Best Performance - Committees

Best Performance - Operational Plan

Patient Care Excellence

Patient Testimonials

Best Compliance - Hand Hygiene

Early Adopter - Electronic Prescribing

Patient Safety - Near Miss Reporting

Patient Safety - Incident Reporting

Tha

nk yo

u for joining us!

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