190523 Serinus Broschüre Industrie · call, SMS, e-mail or mobile app. The confirmation function...
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Smart Event Communication serinus.de Processing industry Alarm and crisis management
Transcript of 190523 Serinus Broschüre Industrie · call, SMS, e-mail or mobile app. The confirmation function...
Smart Event Communication serinus.de
Processing industryAlarm and crisis management
SERINUS – Processing industry
Overcome the challenges of the industrial environment with Serinus alert and crisis manage-ment solutions. The smart event communication platform supports you in optimizing existing workflows, networking machines and skilled workers, as well as acting quickly and effectively in emergency and crisis situations. All events are logged in detail and can be used to improve any process.
The high-performing alert and crisis management solutioncrisis management
Overview applications
Personal protection
Fire and evacuation alert
First-aiders emergency call
Convening crisis task forces
On-call service alert
Technical monitoring
Production monitoring
IT emergency management
SERINUS – Processing industry
It‘s up to you – crisis management has a modular structure
With the Smart Event Communication platform, you will rely on the functions of the alarm and crisis management platform as a web-based solution, therefore independent from the infrastructure. Further modules and users can easily be added as required. In this way, you can always adapt Serinus to your needs, without having to worry about IT and maintenance, while being fully prepared for any critical situation. Our ser-vers are located exclusively in Germany and guarantee the utmost security. Thanks to the hybrid technology, you can connect standardized and vendor-specific interfaces through the local alarm media gateway, so that messages are directly transmitted to the existing communication infrastructure.
Stay on top of the situation – Alarms and crisis management with Serinus
• Alerting and mobilizing all the major Players• Crisis cockpit for central coordination of all activities• Telephone conferences and online collaboration• Supply of information to the affected areas through
info hotline • Technical monitoring of your systems
Stop wasting time – Minor & Major Incident Management made easier than ever
In crisis situations, every minute counts. For this reason, SERINUS is designed to be as simple as possible to operate. The multimedia platform notifies you about critical situations, emergencies or faults in your technical systems and can automatically mobilize specialists. This can be done by voice call, SMS, e-mail or mobile app. The confirmation function provides Serinus with qualified feedback on the availability and response time of your teams. All alarm events are logged in detail and can be used to improve any process.
Whenever the worst case scenario occurs, it is important to be prepared
Alerting and Mobilization
Evacuation Info hotlineConference ICT monitoring
Central Emergency and Crisis Dashboard
Technical Monitoring
Reports
Alarm
10 Min. on-site
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5 Min. on-site
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Alarm media gatewaySIP Trunk
Drycontacts
3rd Party System
Loudspeaker
LTE Backup
Serinus Saas
Off-Premises
On-Premises
SERINUS – Processing industry
Your benefi ts
• Everything under the same roof: multi-tenant alert and crisis management platform
• Ease of operation: process-oriented configuration and operation of alarms and conferences
• Independence from the infrastructure: web-based operation using all major browsers
• Cross-channel access: alerting via voice call, SMS, mobile app, e-mail, subsystems and fax possible
• Ease of integration: alarm media gateway with redundant network connection (LTE backup)
• Versatility: add modules quickly and easily• Stability: optional virtualization and geo-redundant cluster
operation• Safety: hosting in high-security German twin-core data
centers (ISO/IEC 27001, ISO 27002 and Trusted Cloud)
COMMUNICATION CHANNELS
Messenger Groups SMSWeb
Qualification AppMobility
Persons VoiceTelephone
EVENT INPUTS COCKPIT WORKFLOW�MANAGEMENT
Dashboard
Conference
Info hotline
Report
Organizationalstructure
E-MailE-Mail
Szenarios LoudspeakerSMS
Escalation Rest APIMediagateway
Confirmation Web
Fax
3rd Party System
CalendarRest API
USER PORTAL
Administration
Manager
Organizer
Operator
Collaboration
SERINUS – Processing industry
S A F E T Y C O M E S F I R S T
Fire and evacuation alert
Serinus helps you to identify the source of fire and to evac-uate vulnerable areas quickly but in a controlled way. The smart event communication platform can be coupled with all common fire alarm systems. If an alarm is triggered, the evacuation can be started both manually or automatically by Serinus. In this case, the system uses the existing infra-structure and can provide employees with visual and audible evacuation instructions directly on their smartphones or play announcements over the IP loudspeakers as well as the central PA system.
Emergency management• Customized alarm scenarios according to the major
emergency• Start of emergency conferences among evacuation
assistants• Real-time alarm reports• Activation of information hotlines for residents• Easy configuration of test alarms• Documentation of all events
Evacuation• Coupling of Serinus with existing fire and hazard detection
systems (ESPA 4.4.4 & ESPA-X, floating contacts)• Manual alarm activation using phones, web, buttons• Simultaneous alert of employees• Multimedia alerting by phone, app, IP loudspeaker and
client PC
If a fire breaks out, only ten minutes at the most are left to evacuate a building without the need of third parties. Within this time, it is necessary to detect the fire, alert people at risk and ask them to leave the danger area.
Report
Fire section 2
Fire section 3
Fire section 1active
Fire section
SERINUS – Processing industry
F A S T S Y S T E M AT I C H E L P
First-aiders emergency call
Medical emergencies are a coordinative challenge for public institutions. They need emergency schedules that inform first responders, notify external rescue services and acquaint central contact points. Serinus supports you in this process.
The smart alerting process• First responders central phone numbers and integration
of emergency button• Automatic emergency conference• Prioritised alerting of first responders, using different
communication channels• Automatic escalations to substitutes• Logging of all intervention measures
Support• Embedding of best practice alerting flows• Integration of building plans and location information• Setup of test alarms
Report
Roster
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Externalalerting
The smart event communication platform notifies responsible bodies according to pre-defined rules and, if necessary, starts the escalation of the distress call. Automatic confer-ence calls help to assess the situation and define appropriate response measures. All information is available via the central alarm cockpit in order to guarantee a quick first aid for the employees.
Companies should take tests on a regular basis to ensure that no organizational deficits may interfere with the opera-tional emergency schedule. Serinus supports you during this process – from the creation of contingency plans up to the integration in the execution of test alarms.
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SERINUS – Processing industry
Serinus prepares you for critical situations providing you a high-performing alert and crisis management platform. Thanks to pre-defined crisis scenarios, you will be able to inform within seconds all responsible parties, whether by voice call, SMS, mobile app or e-mail.
In addition, you have many functions at your disposal allowing to exchange information quickly and easily with your crisis units. At the push of a button, you can start inter-divisional telephone conferences or information hotlines. In this way with Serinus you can always stay on top of things even under pressure.
Despite all preventive measures and diligence, mistakes can always occur. If defective or dangerous products reach the market, com-panies must be able to react quickly. It is important to protect customers and minimise damages as well as the image loss. In addition to end users, also federal market surveillance authorities, suppliers and retailers must be informed.
P R O T E C T I O N O F C O N S U M E R S A N D A S S E T S
Product recall
Alerting Conference Info hotline Convened a crisis
committee
Exchange documents
Central Emergency and Crisis Dashboard
Collaboration
Reports
SERINUS – Processing industry
Conferences• Ad hoc conference• Event conference• Inbound• Outbound• Mixed• Recording of conferences
Information hotline• Easy setup of information hotlines by PC, phone or
smartphone• Cope with call peaks thanks to simultaneous call
acceptance• Flexibly adjust free or predefined announcements• PIN-secured information hotlines for employees
and crisis units• Optional connection to emergency call centres
Emergency dashboard• Start and monitoring of alarm scenarios• Role- and skill-based alerting• Messenger for fast communication• Virtual crisis team rooms• Exchange of files, contingency plans and messages• Real-time monitoring
Communication channels• Voice calls with up to 800 parallel channels• High-availability SMS connection• Smartphone app for Android & iOS• Web Push-Notification• News Feed• REST API for the transfer of master data from suppliers
and distributors• Fax, e.g. for alarm logs• Connection to 3rd party interfaces
PRODUCT RECALL
Date: 02-02-18 10:45 amAlarm proirity: UrgentTriggered by: Benjamin Lieber
Attention! We have a current product recall for our chocolate bar. Please go to our main location.
Confirm Reject
Confirmed
SERINUS – Processing industry
T E A C H Y O U R M A C H I N E S H O W T O S P E A K
Technical monitoring
A single faulty component can stop and threaten entire production plants. Machine failures, production losses and downtimes are an expensive nuisance. Anyway, this can be prevented. By integrating alert and information processes into daily operations, problems can be identified at an early stage and adequate professionals can react quickly to technical faults.
Smart Event Communication• Multimedia alerting of persons and groups• Bidirectional communication• Consideration of duty rosters and on-call schedules• Role- and skill-based distribution of information• Positive, negative and PIN- related receipt confirmation• Automatic escalations• Reports and statistics
Serinus provides you an efficient alert and crisis management platform enabling an easy network among production plants, machines, sensors as well as technical components and the responsible personnel. The relevant experts are automatically alerted in case of fault messages.
Serinus can be connected to your machines and subsystems using all common interfaces. Through floating contacts, the platform can be easily connected to machines and devices. With analogue sensors it is possible to detect temperatures or filling levels. While serial and IP interfaces allow even the integration of entire systems and distributed control systems.
Duty roster calendar
Skill-based
Reports
Availability
Skill 3Skill 1 Skill 2
Technical alarm
SERINUS – Processing industry
Direct connection to SaaS platform
• SMS, M2M communication• E-Mail• REST API• Public PLWAN networks
Integration via Alarm-Mediagateway
• analogue signals and sensors• digital contact inputs and outputs• Serial connections via ESPA 4.4.4 • IP integration via ESPA-X, KNX, Modbus, BACnet• Connection through OPC
Process control
Sensors
Base stationPublic LPWAN Provider
emergency call button
Smoke detector
Gateway
Industrial IoT • Support of LPWAN networks – NB-IoT – Sigfox – LoRa• Cost-effective and simple integration of sensors• No cabling required• Low energy technology enabling low-maintenance
battery operation
Your benefi ts• Process optimization• Automatic faults reports• Improvement of response time• Low investment costs• Scalability of the solution• Prevention of expensive machines’ failure• Reliable forecasts based on reports and statistics• Highest data security
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SERINUS – Processing industry
R E C E I V I N G R E L E V A N T M E S S A G E S Q U I C K LY
ITC monitoring
Serinus provides you a central event and information platform to identify any potential sources of error in advance. The smart event communication platform can easily be embedded in your existing infrastructure using interfaces or an alarm media gateway. This means that status updates, information messages and urgent alerting messages are transmitted directly to your central event engine.
In the event of faults, the competent qualified personnel will be automatically alerted. Serinus takes into account duty rosters and on call schedules, as well as communication paths through which the respective employees can be contacted.
Through the confirmation function, Serinus receives a quali-fied feedback on the availability and response times of your teams and can initiate an automatic escalation, if necessary. Serinus is available as a SaaS, on-premise or hybrid solution, as desired.
Integration of components and subsystems• Alarm media gateway for recording analogue signals
and digital contact inputs and outputs• Connection through OPC• REST API• Email, SMS
Service-based telephony• Quick log in and log off• Consideration of central requirements for the minimum
number of subscribers in a group• Individual definition of communication channels• Embedding of shift and annual plans
If companies rely on something today, this is a working IT and telecommunica-tion system. A server outage can cripple entire companies and can be in most cases avoided.
IT ALARM
Date: 02-02-18 10:45 amAlarm proirity: UrgentTriggered by: Benjamin Lieber
Message: Excangeserver is out of service. Please confi rm the task and take appropriate actions.
Confirm Reject
Confirmed
SERINUS – Processing industry
M O R E S E C U R I T Y F O R Y O U R I N F R A S T R U C T U R E
Facility Management
Serinus offers you a central event and information platform. Using both standard and manufacturer-specific interfaces, you can link alert and crisis management solutions to your home automation systems, technical components and sensors. In the event of faults and damages, the competent professionals will be automatically alerted. Serinus takes into account duty rosters and on call schedules as well as commu-nication paths through which the respective employees can be contacted.
Serinus integration not only optimizes workflows, but also reduces process costs while improving the service quality.
Integration of building automation• Serial connections via ESPA 4.4.4 interfaces• OPC and ESPA-X IP interfaces• REST API• KNX-Bus, BACnet and Modbus
Integration of sensors and technical components• Alarm media gateway for recording analogue signals and
digital contact inputs and outputs• SMS gateway• IP sensors
Whether heating systems, ventilation devices or door systems – facility management is nowadays smart. Thanks to the Internet of things and to smart building solutions, many areas in real estate and facilities can not only be controlled remotely, but can also auto-matically report faults and damages. But what happens then?
Building control system
Sensors Dry contacts
Report
Calendar
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SERINUS – Processing industry
Professional tools and featuresSerinus ensures you all the key functions for your alert and crisis management: a central dashboard, role and skill-based alerting, emergency conferences, alarm reports and many other functions.
Modularity and fl exibilitySet up your individual alert and crisis management package together with modules and interfaces that best suit your needs. In this way you only pay for features you really need.
User-friendly operationSerinus is intuitively designed and easy to use even in crisis scenarios. During development we focused on usability. Process-oriented configuration and context-sensitive interaction set the standards.
Security and privacySerinus provides the maximum security. Our IT solutions are based on the redundant setup of all components and a comprehensive security and backup concept, which guarantees the necessary level of availability and data security.
4 good reasons to choose Serinus
Bearing the DNA of the Ruhr area Innovative and customer-orientedSerinus has its roots in the Ruhr area and was founded with the aim of providing an alert, information and collaboration platform that is simple, fast and reliable at the same time. This is a solution that can be intuitively operated by decision-makers even under enormous pressure. To develop this solution, the three founders could fall back on their together over 40 years of experience in the fields of IT, telecommunications, security technology as well as alarm and crisis management. Serinus is already one of the world’s leading providers in the field of smart event communication, shortly after its foundation.
What does the bird mean? Serinus was named after one of the first alarm systems in history: canary birds. In Latin it is called “Serinus Canaria forma domestica”. In underground mining, they were supposed to warn against carbon monoxide leakage. If the birds stopped singing, the miners would immediately leave the mining gallery. The canary is thus more than just a logo and an eponym.
