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2011CITYWIDEEMPLOYEESURVEY DEPARTMENTOF

Cit ywide NoDept

MA/SA 267 82% 13 72%

MD/SD 57 18% 5 28%

MA/SA 229 74% 10 67%

MD/SD 81 26% 5 33%MA/SA 289 89% 13 76%

MD/SD 37 11% 4 24%

MA/SA 249 78% 10 56%

MD/SD 69 22% 8 44%

MA/SA 266 82% 13 72%

MD/SD 58 18% 5 28%

MA/SA 238 74% 13 72%

MD/SD 82 26% 5 28%

MA/SA 165 54% 7 41%

MD/SD 139 46% 10 59%

MA/SA

214 69% 9 50%MD/SD 96 31% 9 50%

MA/SA 302 94% 16 89%

MD/SD 19 6% 2 11%

MA/SA 290 92% 16 89%

MD/SD 26 8% 2 11%

MA/SA 280 87% 15 83%

MD/SD 43 13% 3 17%

MA/SA 248 78% 14 78%

MD/SD 72 23% 4 22%

MA/SA 308 97% 18 100%

MD/SD

11 3% 0 0%MA/SA 286 92% 13 81%

MD/SD 24 8% 3 19%

MA/SA 263 85% 13 76%

MD/SD 46 15% 4 24%

MA/SA 275 87% 11 69%

MD/SD 42 13% 5 31%

MA/SA 249 80% 11 69%

MD/SD 64 20% 5 31%

MA/SA 235 82% 11 79%

MD/SD 53 18% 3 21%

MA/SA

291 92% 17 94%MD/SD 24 8% 1 6%

MA/SA 226 73% 9 53%

MD/SD 84 27% 8 47%

Whenthingsgowellinthejob,mycontributionis

recognized.

OverallJobSatisfaction

20

17 Mydepartment usesmytimeandtalentswell.

18 Myworkloadisappropriate.

19 Ihave

asafe

workplace.

Iknowwhomymostimportantcustomersare.

14Ifeelresponsibleforachievingtheorganization's

missionandgoals.

15Iamempoweredtomakedecisionstosolveproblems

formycustomer.

16Myjobgivesmetheopportunitytousemyown

judgmentandinitiative.

9Ihaveaclearunderstandingofmyjobresponsibilities

andexpectations.

10Ihaveaclearunderstandingofhowmyjobfitsinwith

themissionoftheCity.

11 Ihavetheresourcesandequipmenttodomyjob.

12OurorganizationprovidesmethetrainingIneedin

ordertodomyjob.

13

Itrusttheinformationthatmydepartment

administratorprovidesemployees.

6

Mydepartmentadministratorfacilitatesand

encouragesopen,honest,andconstructive

communication.

7Ibelievethatcommunicationbetweendepartments is

effective.

8 Inmydepartment,myideasareheardandgivenappropriateconsideration.

Communication:bothcity

wideanddep

artment 1

IbelievethatimportantinformationabouttheCityis

providedtomeinatimelymanner.

2IhaveaclearviewofwheretheCityisgoingandhow

weplantogetthere.

3 IhaveaccesstotheinformationIneedtodomyjob.

4Itrusttheinformationthattheseniorleadership

providesemployees.

5

POLICE

Police

29 94%

2 6%

25 83%

5 17%

31 97%

1 3%

21 70%

9 30%

25 81%

6 19%

18 60%

12 40%

14 50%

14 50%

17 61%

11 39%

28 93%

2 7%

27 90%

3 10%

25 81%

6 19%

27 87%

4 13%

30 97%

1 3%29 97%

1 3%

27 93%

2 7%

29 97%

1 3%

24 86%

4 14%

22 85%

4 15%

25 89%3 11%

18 64%

10 36%

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2011CITYWIDEEMPLOYEESURVEY DEPARTMENTOF

MA/SA 219 74% 10 67%

MD/SD 75 26% 5 33%

MA/SA 245 86% 13 87%

MD/SD 41 14% 2 13%

MA/SA 222 76% 10 71%

MD/SD 70 24% 4 29%

MA/SA 263 86% 15 88%

MD/SD 44 14% 2 12%

MA/SA 199 70% 8 57%

MD/SD 87 30% 6 43%

MA/SA 244 83% 14 93%

MD/SD 49 17% 1 7%

MA/SA 173 59% 8 53%

MD/SD 121 41% 7 47%

MA/SA 201 71% 8 57%

MD/SD 82 29% 6 43%MA/SA 200 69% 9 60%

MD/SD 89 31% 6 40%

MA/SA 280 92% 15 88%

MD/SD 23 8% 2 12%

MA/SA 268 88% 13 76%

MD/SD 38 12% 4 24%

MA/SA 228 76% 12 71%

MD/SD 73 24% 5 29%

MA/SA 220 75% 10 63%

MD/SD 75 25% 6 38%

MA/SA 277 94% 13 87%MD/SD 17 6% 2 13%

City

wideCulture

34 IwouldrecommendworkingfortheCitytoafriend.

31Employeesarewillingtogiveextratogetthejobdone

andtoberesponsive.

32 Thereisgenerallygoodinterdepartmentalteamwork.

33 IamtreatedasacustomerbyotherCitydepartments.

28 DecisionsintheCityaremadeinatimelymanner.

29Itissafetoaskquestionsafterdecisionshavebeen

made.

30 CustomerserviceisahighpriorityintheCity.

TheCitytreatsemployeeswithrespect.

25TheCityappliespoliciesandproceduresfairlytoall

employees.

26 TheCityhashighstandardsandethics.

27TheCitydoesagoodjobofinvolvingemployeesin

decisionsthataffectthem.

21Ihaveaclearunderstandingoftheseniorleadership

visionfortheCity.

22 IbelievetheCityismovingintherightdirection.

23 TheCityhasaphilosophyofemployeeinvolvement.

24

POLICE

20 71%

8 29%

22 79%

6 21%

20 74%

7 26%

22 76%

7 24%

13 45%

16 55%

15 56%

12 44%

11 41%

16 59%

12 48%

13 52%

17 59%

12 41%

24 86%

4 14%

23 79%

6 21%

21 72%

8 28%

22 79%

6 21%

22 92%

2 8%

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2011CITYWIDEEMPLOYEESURVEY DEPARTMENTOF

MA/SA 265 88% 14 88%

MD/SD 35 12% 2 13%

MA/SA 211 75% 9 64%

MD/SD 69 25% 5 36%

MA/SA 236 80% 12 80%MD/SD 58 20% 3 20%

MA/SA 231 79% 10 71%

MD/SD 61 21% 4 29%

MA/SA 266 89% 14 93%

MD/SD 33 11% 1 7%

MA/SA 230 78% 12 86%

MD/SD 64 22% 2 14%

MA/SA 253 84% 13 81%

MD/SD 49 16% 3 19%

MA/SA 200 69% 10 63%

MD/SD 89 31% 6 38%MA/SA 187 63% 9 56%

MD/SD 108 37% 7 44%

MA/SA 205 70% 11 69%

MD/SD 88 30% 5 31%

MA/SA 198 67% 12 80%

MD/SD 96 33% 3 20%

MA/SA 205 69% 12 75%

MD/SD 90 31% 4 25%

MA/SA 283 94% 13 81%

MD/SD 17 6% 3 19%

MA/SA

228 77% 14 88%MD/SD 69 23% 2 13%

MA/SA 193 67% 7 47%

MD/SD 97 33% 8 53%

MA/SA 216 73% 11 69%

MD/SD 78 27% 5 31%

Department

Culture

48 Mydepartment encouragesemployeestoactivelyimproveworkprocesses.

49Whenerrorsoccur,mydepartment emphasizeslessons

learnedratherthanplacingblameonsomeone.

Mydirectsupervisor(thesupervisortowhomyou

report)isaneffectivemanager.50

45Mydepartment doesagoodjobatanticipatingissues

andproblems.

46Employeesareheldpersonallyaccountableforthe

resultsoftheirwork.

47 Iknowhowtomeasurethequalityofmywork.

42Employeesarerecognizedforcollaboratingand

workingcooperativelytogether.

43Ibelievethatthereisahighlevelofmutualtrustinmy

department.

44 Mydepartment doesagoodjobofplanning.

39Mydepartmentadministratorcommunicatesthe

importanceofcustomerservice.

40

Employeesreceivethesupporttheyneedfromour

departmentadministratortosuccessfullycarryout

theirjobresponsibilities.

41Employeesinmydepartmentcooperateandworkasa

team.

35Ihaveaclearunderstandingofthemissionandgoalsof

mydepartment.

36TheCityusestaxpayers'dollarswiselyandcost

effectively.

Mydepartment administratorhasdoneathoroughjob

ofsupportingandcommunicatingthemission,values,

andgoalsoftheorganization.

37 Ihavetrustinmydepartmentadministrator.

38

POLICE

24 92%

2 8%

18 69%

8 31%

19 73%

7 27%

18 69%

8 31%

20 80%

5 20%

20 77%

6 23%

20 74%

7 26%

18 67%

9 33%

10 37%

17 63%

17 71%

7 29%

15 58%

11 42%

11 41%

16 59%

27 96%

1 4%

20 77%

6 23%

13 50%

13 50%

23 82%

5 18%

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