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MOHAMED YAHIA A. AZIZ YOUNIS

Al Jamaat Rd , Al Azizya, Medina, Saudi Arabia C: +966 (59) 3179781, (54) 2952984 | mr_m_yahia@yahoo.com

Summary

Accomplished senior administrator with (+12) years experience seeking to leverage extensive background in project administration, employee relations in a mid-level administration position. Extremely motivated for new challenge and eager to contribute to a company's Administration division.

Highlights

Microsoft Office proficiency Business process improvement Articulate and well-spoken Cost-benefit analysis Time management Forecasting and planning Excel spreadsheets Advanced problem solving abilities Professional and mature Critical thinking Works well under pressure Decisive Human resource strategies Training manual contributor knowledge Dedicated to process improvement Database management Scheduling

Accomplishments

Formally recognized for playing an instrumental role in the implementation of Management Control System in more than 10 projects and succeeded to control and reduce the absenteeism and overtime by more than 5% and enhancing the productivity by 30%.

Professional Experience

Area Coordinator – Productivity Team Apr 2011 to Current

Abdullah A. M. Al Khodari Sons Co － Medina, Saudi Arabia

Calculating the Productivity on weekly and monthly basis and highlighting the root causes beyond any failure for continuous improvement. Conducting the focus process Analysis for the new projects, reviewing the actual processes and identifying the gaps in the process flow charts and suggesting solutions for improvement. Developing reporting dashboards for respective stakeholders across the organisation.

Implementing the Management Control System tools and elements in the field working closely with Foremen, Engineers, and Construction Managers for continuous improvement. Submitting and discussing a consolidation report to the Productivity Enhancement Manager on monthly basis includes all the graphical figures which defines the key performance indicators (KPI’s) and root Cause analysis beyond any failure. Submitting and discussing observed / received critical issues impacting productivity at site to the Productivity Enhancement Manager and monitor progress. Facilitating the Management Action Team Meetings to discuss the major issues which have direct impact on the project progress. Largely responsible for managing and maintaining the timeliness and accuracy of the MCS elements on a daily basis. Conducting field audits to cross check the MCS tools and elements and ensuring that they are being used by project management team. Providing training sessions on Management Control System to all parties whenever it is required.

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Business Administrator Aug 2010 to Apr 2011

Renoir Consulting Group － Medina, Saudi Arabia

Identified "bottlenecks" and implemented new and improved processes and policies. Led cross-functional teams to analyze and understand the operational impacts and opportunities of improvement. Developed metrics used to determine inefficiencies and areas for improvement. Tracked, analyzed and interpreted trends in daily progress report data. Documented process flows and developed requirements for functional improvements and enhancements. Conducted focus process analysis for the different aspects of business processes and made recommendations based on the findings. Analyzing data using pivot tables, pivot charts and macros.. Identified process boundaries and determined opportunities to automate processes and functions. Defined the scope and goal of new projects, especially Building Projects. Designed cost-efficient staffing solutions for Building projects using labor histogram resource management.

Senior Project Administrator Oct 2009 to Aug 2010

Abdullah A. M. Al Khodari Sons Co － Medina, Saudi Arabia

Coordinated all department functions for team of 550 employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Managed project equipments' inventory, material requests, quotations of local suppliers and company files using On-line tracking system. Preparing and submitting the monthly salary sheet to the payroll section.

Executive Assistant Jul 2007 to Sep 2009

Higher International Group － Shibin El Kom, Menofiya

Arranged appropriate travel, visas, agendas, necessary contacts and country information. Scheduled Board of Directors meetings and assisted with meeting materials and agendas. Designed PowerPoint presentations for monthly divisional meetings with top-level executives. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Handled and distributed all incoming and outgoing correspondence. Wrote and distributed meeting minutes to appropriate individuals. Managed desktop publishing and proposal and memo typing. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Investigated issues and problems and drafted responses to urgent requests.

Customer Care Agent Apr 2004 to Feb 2007

Americana － Riyadh, Saudi Arabia

Handling customers' complaints. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported product issues. Provided cross training to 5 staff members (None Arabic Speakers)

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Education and Training

Strategic Human Resources Management

IMU Training Center － Jeddah, Saudi Arabia Including the following Components:

Mission and goals “Management philosophy and values” Environmental Analysis- SWOT Strategic Formulation Strategy Implementation Strategy Evaluation “ Operational & Financial Evaluation”

Management Control System

Renoir Consulting Group － Medina, Saudi Arabia Including the following Components:

Focus Process Studies Management and Supervisory Skills Communication Skills Presentation Skills Forecast, Planning, Control & Reporting Meeting Effectiveness Problem Solving Process Data Analysis

Office Management & Modern Secretary Course

Al Ahram Agency － Cairo, Egypt

Customer Care Mania Course

Americana - Call Center － Riyadh, Saudi Arabia

Bachelor of Arts, English

Faculty of Education, Menofiya University － Shibin El Kom, Egypt

Languages

Bilingual Arabic/English Fluent reading/writing English.

Skills

Enthusiastic, Well Organized, Patient and Self motivated.

Personal Information

Date of Birth: 16th of February, 1981 Present Resident in Medina, Saudi Arabia Gender: Male Nationality : Egyptian Status: Married with 3 children (age 7Y,4Y and 4M ) Hobbies: Travelling, Reading, Internet Surfing, Drawing and Football

Additional Information

Driving license: Egyptian and Saudi Licenses are valid.

2011

2010

2007 2005 2001

Dynamic, Proactive, Leadership, Hard working, A good communicator, A team Player,

Numerate, challenging the status-quo, Self Confident, Good PC Skills, Objective,