1443-Telecoms Training 2013

Research & analysis provided by

TRAINING 2013TELECOMS

DEVELOPING EFFECTIVE PEOPLE THROUGH DYNAMIC TRAINING

Extensive TrainingPortfolio

Faculty of Telecoms Business> Telecoms Mini MBA

> Advanced Telecoms Management Series

> Commercial & Leadership in Telecoms

> Marketing in Telecoms

Faculty of Technology &Engineering> School of LTE & Advanced

Communications

> Telecoms Foundation Programmes

> Technologies Explained

> In-Depth Engineering Programmes

Distance LearningProgrammes> University Accredited Distance

Learning Programmes

University AccreditedTelecoms TrainingProgrammesStudy for an internationally recognisedUniversity qualification. Offered inpartnership with University of DerbyCorporate, we offer a range of Universityaccredited training programmes.

Advanced TelecomsManagement Series> Postgraduate Certificate in Advanced

Telecoms Management (Level 7)

Distance learning Portfolio> University Certificate in

Telecommunications

Fully supportedenhanced learningexperienceWe deliver highly efficient competencydevelopment that delegates will benefitfrom long after the programme hasfinished via our PACE initiative:

> Preparation – pre-course onlinetutorials

> Application – practical exercises,demonstrations and businesssimulations maximise practicalcompetency development

> Consolidation – via continuingtutor support and exclusive industryanalysis via Telecoms VirtualCampus

> Experience – focused on applyingtraining in the workplace, anoutstanding end-to-end trainingexperience to maximise the value ofthe training

“Effective, detailed, well delivered! Absolutely the most specific, hardhitting and ‘to the point’ telecoms training I have received.” TO ERICSSON

In partnership with

Established over 11 years ago Telecoms Academy has beendelivering industry leading telecoms technology and businessprogrammes to operators, vendors, service providers andregulations across the world. We’re relied upon to build keyknowledge, confidence and competencies in staff from across allfunctions within the telecoms ecosystem.

Part of Informa Telecoms & MediaInforma Telecoms & Media delivers strategic insight, key market dataand forecasts. We’ve been helping our clients make better businessdecisions for more than 25 years. Our aim is to be accessible,responsive and connected both to markets we serve and our clients’business goals.

With a global team of 65 analysts in nine research offices around theworld, Informa Telecoms & Media offer pragmatic advice to the leadingglobal operators and builders of communications infrastructure. Theseanalysts are informed, objective and ready to apply practical ‘realworld’ experience to your business challenges and opportunities.

As part of Informa Telecoms & Media the Telecoms Academy has accessto this up-to-date telecoms market research and analysis available fromInforma Telecoms & Media. We incorporate this information into ourtraining programmes where relevant to ensure that technology andmarket developments are put in the context of wider industry trends.This information you will not get from other training providers.

PACE Enabled TrainingOur programmes are PACE Enabled – a training method that optimisesboth training value and student engagement. It delivers highly efficientcompetency development that is focused squarely on practicalapplication in the work place. It is simple in concept and comprises fourkey elements:

• PREPARATION – Pre-course preparation in order to “hit the groundrunning”

• APPLICATION – Maximise both training value and studentengagement

• CONSOLIDATION – Post-course continuing competencydevelopment and support

• EXPERIENCE – An outstanding end-to-end training experience

Our Training PortfolioConstantly updated and refreshed, our portfolio of over 50 trainingprogrammes has been designed to meet the ongoing development needsof those working in a variety of roles within the industry from new startersin a non-technical role to senior managers requiring management trainingto engineers needing in-depth technical training. Our portfolio is split intothe following faculties:

Faculty of Telecoms Business – Business programmes tailoredspecifically to the telecoms industry that deal with a wide range ofcommercial, business and management issues.

Faculty of Technology & Engineering – Covering a multitude oftechnologies these programmes range from foundation courses andtechnology overviews for non-technical staff to in-depth training whichis ideal for engineers and technical managers.

Distance Learning – Our Distance Learning programmes offer anexcellent opportunity to expand your knowledge, each allowing a gooddegree of specialisation.

In addition to our standard training courses we’re also experienced increating bespoke courses for client companies.

The Telecoms Academy TrainersOur major strength is our dedicated team of highly experienced trainers, eachof whom train across a wide range of programmes. Their versatility meansthey can deliver training at all levels and can make complex technology issuesaccessible to non-technical staff as well as deliver in-depth engineeringtraining. Our business trainers are specialists in their field, enabling them toaddress the key issues affecting the telecoms industry today.

Why choose Telecoms Academy?

2 Booking line +44 (0)20 7017 5514 Email [email protected]

“Effective, detailed, well delivered! Absolutely the mostspecific, hard hitting and ‘to the point’ telecomstraining I have received.” TO ERICSSON

“I was really enlightened. I liked how different topicswere introduced and then developed. I would stronglyrecommend that our HR team sponsor more studentson this course.” KM, NET*ONE

Informa Telecoms Academy have partnered with University ofDerby Corporate, winner of the Times Higher OutstandingEmployer Engagement Award 2011, to fully accredit our AdvancedTelecoms Management Series and Distance Learning programmes.

As well as receiving training of the highest quality, featuring researchand analysis from Informa Telecoms & Media, accreditation means bysuccessfully completing our training programmes you can now worktowards a Postgraduate Certificate or a University Certificate.

What accreditation means:

• Fully aligned with UK University structure – each course has been thoroughly audited and aligned with the UK Universitystructure

University Accredited Training Programmes• Study towards a recognised University qualification –

successfully complete any accredited programme and associatedassessment to gain credit points, with further study and work basedprojects you’ll be able to qualify for a University qualification

• Further your career – have the confidence that your qualificationwill be recognised across the industry

What qualifications are available?

• University Certificate in Telecommunications – by completingone of our integrated Diploma Programmes (see page 6)

• Postgraduate Certificate in Advanced Telecoms Management– Complete two Advanced Telecoms Management programmes anda work based project (see page 9)

In partnership with

Enquiries and In-house training +44 (0)20 7017 4144 Web www.telecomsacademy.com 3

In-house Training > 04

Graduate Training Schemes > 05

The Telecoms Virtual Campus > 05

Distance Learning Series > 06

Distance Learning Series > 07Diploma in Modern Telecoms

Foundation in Telecoms

Diploma LTE & Advanced Communications

Diploma in Telecoms Business

Faculty of Telecoms Business > 08

Advanced Telecoms Management Series > 08Telecoms Mini MBA

Effective Telecoms Strategies – Advanced Business Diploma

Customer Focus in Telecoms – Advanced Business Diploma

Business Implementation of Mobile Broadband – Advanced Business Diploma

Commercial Aspects and Leadership in Telecoms > 10Regulation in Modern Telecoms

Finance for Telecoms Professionals

Leadership in the Telecoms Environment

Teams that Drive Change – Creating Paradigm Shift in Telecoms

Marketing in Telecoms > 11Foundation in Marketing

Marketing Strategies in Telecoms

Developing Profitable Market Segments in Telecoms

Pricing Strategies for Telecoms

Telecoms Market Analysis & Evaluation

Customer Engagement in Telecoms

Customer Experience Management in Telecoms

Customer Focus in Telecoms – Advanced Business Diploma

Faculty of Technology and Engineering > 13

Modern Telecommunications > 13Introduction to Modern Telecoms

Mobile Networks Explained

Telecoms Foundation – Technology & Business

The Telecoms Operator in 2013 – Focus and Opportunities

Cloud for Telecoms Operators

Modern Telecoms Boot Camp

School of LTE & Advanced Communications > 14LTE Explained

LTE Technical Overview

LTE Air Interface

LTE Advanced

E-UTRAN: Architecture & Protocols

LTE Technology Boot Camp

Radio Planning & Optimisation Engineers Boot Camp

Informa Certified LTE Radio Planning and Optimisation Professional

HSPA+: A Technical Overview

Enabling Secure Service Delivery on Advanced Networks

Mastering UICC Cards for LTE Networks

Backhaul for HSPA & LTE Networks

Informa Certified Backhaul Planning & Dimensioning for HSPA & LTE

NGN & Convergence Technologies

IMS for LTE

Informa Certified Advanced Core Network Planning Professional

WiMAX > 17WiMAX Explained

WiMAX Forum RF Network Engineer Certification Boot Camp

WiMAX Forum Core Network Engineer Certification Boot Camp

2G & 3G Mobile > 18Mobile Networks Explained

GSM Air Interface

GSM/GPRS Infrastructure & Operations

GSM, GPRS & EDGE Explained

UMTS Infrastructure & Operation

3G & 3.5G Explained

3G Radio Planning

W-CDMA Air Interface

Applications, Content, Media & Service Control > 19Mobile Applications & Ecosystems

OSS/BSS

Mobile Video & TV Technologies

Connected Television

Discover NFC ecosystem & Explore Mobile NFC Payment

SS7 & SIGTRAN in Modern Networks

IN & CAMEL (with Prepaid)

IP in Telecoms > 20IP in Modern Networks

Datacoms for the Telecoms Professional

IMS for LTE


Voice over Internet Protocol (VoIP) – Technology & Applications

Informa Certified Advanced Core Network Planning Professional

Multiprotocol Label Switching (MPLS)

Cloud > 21Cloud for Telecoms Operators

Engineering Boot Camps > 22Core Network Engineers Boot Camp

Radio Planning & Optimisation Engineers Boot Camp

RAN Engineers Boot Camp

The Telecoms Academy Training Team > 23

Our Clients > 24

Contents

The Informa Telecoms Academy has worked with countlesscompanies to deliver bespoke in-house training programmes.We’ll take time to understand your requirements, you’ll work with adedicated Account Manager and one of our specialist training team toensure that we deliver your perfect training programme.

An in-house training programme from Informa Telecoms Academy ensuresyou get a course that precisely matches your organisation’s needs,presented by a first-rate training organisation, with access to all the latestindustry information and news, and at a location and time of your choice.

Choose one of our highly regarded existing courses outlined in thisbrochure, or work with one of our experienced training professionals toproduce a bespoke course designed specifically for your business.

Why choose in-house training fromthe Telecoms Academy?• DEDICATED ACCOUNT MANAGERS – who’ll work with you

throughout the process and be your first point of contact

• EXPERT TRAINERS – our team of highly experienced versatile trainershave the knowledge and experience to deliver a highly valuablelearning experience

• FULLY CUSTOMISABLE COURSE CONTENT – work with us todevelop the training course to match the exact needs of yourbusiness and your staff. The modular course structure allows for fastcustomisation when required

• UNIQUE INDUSTRY RESEARCH – where appropriate, our coursesinclude market analysis from Informa Telecoms & Media’s team ofindustry leading researchers and analysts

• THE MOST EFFICIENT WAY TO TRAIN YOUR STAFF – at the timeand location of your choice to ensure minimal disruption to yourorganisation

• FLEXIBLE DELIVERY OPTIONS – with a range of instructor led,distance learning and virtual classroom formats available you can builda blended solution to maximise training effectiveness

• PACE ENABLED TRAINING – all our in-house training courses arePACE Enabled ensuring that each contains the following elementsPreparation; Application; Consolidation; and an outstanding end-to-end training Experience

• COMPETENCY DEVELOPMENT JOURNAL (CDJ) – The CompetencyDevelopment Journal can be used to ensure you consolidate thelearning and apply it directly to your own organisation and role. TheCDJ is an on-line programme of additional learning, consolidation andreflection that lasts for 8 weeks, covering the five major competencyareas.

Telecoms Training ConsultancyOur team of training professionals are highly experienced in working withtraining departments to both help them identify the skills andcompetencies they need to achieve your business aims. We’ll then workwith you to identify the ideal training programme to deliver these. Duringthis process we’ll help you with:

• Pre-course assessment – to assess the current level ofcompetency and skills in your staff and identify knowledge gaps

• Training programme selection and development – to help you inidentifying the perfect training programme to develop the skills yourbusiness needs

• Post-course assessment and analysis – thorough analysis oftraining effectiveness and staff development

Here’s what training managers who’veworked with us have had to say:

“I certainly enjoyed the programme. I found that thewhole programme was extremely well thought-outand carefully organised. The modules were verystimulating and thought provoking. The trainerswere very knowledgeable, highly competent andexperienced. They handled questions very well andsuccessfully engaged and involved all theparticipants. It was a challenging and amazingexperience. I do recommend this programme toeveryone. Superb.” HS, SYRIATEL

“The strong cooperation with Informa TelecomsAcademy and the quality delivered at Atos OriginUniversity telecoms Faculty is outstanding. Theeffect of this course resulted in real businessopportunities.” HP, ATOS ORIGIN

“The programme was magnificent, the feedbackfrom our staff was positively overwhelming!” TA, MOBILY

“This is an excellent comprehensive training coursegiving a real idea of the telecoms industry” GS, DU

In-house Training


We train some of the biggestcompanies in the telecoms industry

See back page of this brochure for more of our past clients.

• Aepona• Airtel• Alcatel• Atos Origin• British Telecom• Cosmote• Dialog• Ericsson• Etisalat• Faroese

Telecom• Fastlink• Globitel• Harris Stratex• Hewlett-

Packard

• Ing Bank• Intel• INWI• Jawwal• KPMG• Microsoft• Mobiltel• Mobily• Morgan Stanley• Motorola• MTN• Nokia Siemens

Networks• Nortel• Optimus

• Oracle• PalmOne• Saudi Telecom• Sony Ericsson• Sun

Microsystems• TRA Bahrain• Turkcell• Ufone• Viva• Vodacom• Vodafone• Intracom ITS• Zain


OverviewThe Telecoms Virtual Campus is our on-line learning anddevelopment portal designed as a single point of reference fortraining within the Telecoms Industry. The Virtual Campus has beendeveloped to provide access to an outstanding library of informationand wide range of resources that help build knowledge, competenciesand confidence in support of your studies and give you unique insightinto the industry. Visit: www.telecomsvirtualcampus.com.

The Knowledge CentreWithin the Telecoms Virtual Campus, the Knowledge Centre offersaccess to key information collated and supplied by Informa TelecomsAcademy, including the key and most relevant points of analysis, newsand reports from Informa Telecoms & Media. Knowledge Centreresources include:

• Daily news from telecoms.com

• The latest research notes from Informa Telecoms & Media

• White Papers

• Webinars and videos from Telecoms Academy and Informa Telecoms& Media

Virtual ClassroomThe Virtual Classroom is our tool for delivering online training to ourstudents, providing you with a dynamic environment in which trainersand students can discuss and explore ideas, course work andexercises. Enter the virtual classroom to experience a wide range ofenhanced interactive learning tools:

• Train together with an instructor online and in real time

• Each tutorial will include trainer presentations, group discussions aswell as question and answer sessions

• Have your questions answered instantly

• Network with other students – interacting and sharing experiencesand ideas

Contact us to discuss how we can deliver training to you via the VirtualClassroom.

The Telecoms Virtual Campus

The Graduate Development Programme is a comprehensive yetflexible training package designed to quickly develop the skillsand competencies of those that are new to your business andnew to the telecoms industry. The programme is highly participativeand focuses on real business, technology and industry issues.Participants will gain knowledge and skills.

The programme was developed by Telecoms Academy part of InformaTelecoms & Media, the leading provider of business intelligence to thetelecoms industry and with the certified elements accredited by theUniversity of Derby Corporate, winner of the ‘Times Higher OutstandingEmployer Engagement Award 2011’.

Through increased confidence and a much better understanding of howtheir competencies should be applied within their business unit, theprogramme enables participants to make more informed and commerciallyviable decisions, and to contribute more effectively to value creation withintheir own organisation. Successful completion of the programme willdeliver a team of qualified, knowledgeable and highly motivated individualswho’ll be able to contribute to the success of your business.

Comprehensive Student Support including:

• Full colour course notes

• Regular Instructor led review sessions

• Twice monthly webinar sessions

• Tutor support via email

Graduate Training SchemesTypical Programme Elements

Foundation Course (with initial student assessment)

2 Day

9 Month Certified Distance LearningProgramme (with continuous assessment and

final examination)

Advanced Telecoms Management Programme(with team assessment)

5 Day

�

�

Why study by Distance Learning?Our Distance Learning programmes have been fully accreditedby, and are offered in partnership with the University of DerbyCorporate; a UK-based university highly acclaimed in the area ofemployer engagement. They are at the forefront of the drive tointegrate highly focused industry-led training with the academic rigourand quality control of university-based education. As well as giving youthe assurance that the programmes’ contents meet the higheststandards you’ll also be given the opportunity to build credit points bysuccessfully completing the course assessments, leading to arecognised University Certificate.

1 As part of continuing efforts to improve our Distance Learningprogrammes we have extended the range of elective modules in theDiploma in LTE & Advanced Communications, and the Diploma inTelecoms Business. All Diploma programmes now offer a choice of10 elective modules – giving you a greater choice of topics on whichto focus.

2 Now fully accredited by the University of Derby, as well as benefitscentred on quality assurance and peace of mind in selecting one ofour programmes, our Distance Learning programmes are alignedwith the University of Derby (and UK universities) credit pointstructure.

3 You have the opportunity to qualify for a recognised UniversityCertificate (60 credit points at Level 4).

How to qualify for the UniversityCertificateYou have two routes to gain the University Certificate. Either:

• Bridging: Successfully complete the Foundation in Telecomsprogrammes plus any of our Diploma programmes

OR• Integrated: Successfully complete one of our Diploma programmes

and study an additional three modules from your chosen Diploma


Distance Learning SeriesFully accredited

Foundation inTelecoms3 Modules

Any DiplomaProgramme 6 Modules

Additional 3 Modulesfrom your chosen

Diploma

UniversityCertificate

UniversityCertificate

Any DiplomaProgramme 6 Modules

+ +

= =

Learning enhanced by

Gain a recognised University Certificate onsuccessful completion

Webinars – bring you the latest technologies andbusiness management topics

Full tutor support with live Virtual Classroomsessions – real-time interaction with tutors andother students

Fully illustrated courseware – online and hard copy Self-assessment tests in preparation for exams

Fortnightly newsletter to keep you fully up-to-date Complimentary Informa Telecoms & Media IndustryOutlook Report

Informa Telecoms and Media news, research andanalysis built in to the courseware

Online Virtual Campus – providing access to studyresources and telecoms media news and research


Distance Learning

Diploma in Modern Telecoms

The Diploma in Modern Telecoms course wouldbenefit those looking to enhance their knowledge ofModern Telecommunications in general; or to build onspecific areas of expertise by broadening theirexperience and knowledge base, whilst looking atchosen specialist areas in detail. The programmegives a more detailed analysis of the market andtechnical issues surrounding convergence, andthrough the modular structure, allows for a gooddegree of specialisation in mobile, converged andfixed networks. It provides an ideal framework foradvanced study – bringing together a comprehensivearray of topics in an integrated training package.

Foundation in Telecoms

The Foundation in Telecoms will benefit those lookingto start a career in the telecommunications industry,or those looking to consolidate their existingknowledge in order to lay a firmer foundation in theirchosen career. It is especially suitable for graduateslooking to take the first step towards a career incommunications. Those who choose to take theexam will be awarded a certificate on successfulcompletion.

6 or 9 MTH

Core Modules (The following modules aremandatory)

• Modern Telecoms

• Enabling Technologies

• Service Delivery

• Telecoms Business Models

Specialist Modules (Standard Diplomaselect two, Integrated Diploma studentsselect five of the following)

• Access Network Technologies

• Core Network Technologies

• Media Delivery and Advanced Services

• Digital Television and IPTV

• OSS, BSS and Billing

• Marketing Next-Generation Services

• Operating Effectively in Telecoms

• Advanced Radio

• Advanced IP

• Security and Fraud Prevention

Course Modules• Telecoms Industry and Business Environment

• Telecoms Technologies

• Telecoms Customer Proposition (Services,Marketing, Branding)

3 MTH

Diploma LTE & AdvancedCommunications

This programme would suit anyone in thetelecommunications industry who requires adetailed understanding of the LTE concept,the challenges in its deployment and aninsight into the current market position. Theprogramme is designed to give you adetailed understanding of Long TermEvolution, and through its’ modular structureallows for a good degree of specialisationand allows you to tailor your programme tosuit you and your organisation’s needs.

Core Modules (The followingmodules are mandatory)

• Introduction to LTE and 4G Wireless

• The LTE Air Interface

• Services and Applications for LTE

• The LTE Core Network (EvolvedPacket Core)

Specialist Modules (StandardDiploma select two, Integrated Diplomastudents select five of the following)

• LTE Radio Network Planning

• IP-based Core Network Dimensioning

• Service Delivery and the IMS

• Traffic Engineering, QoS and MPLS inIP Networks

• Operating Effectively

• Marketing Next Generation Services

• WiMAX and other non-3GPP AccessTechnologies

• Project Management in Telecoms


• Finance for Telecoms Professionals

6 or 9 MTH

Diploma in TelecomsBusiness

Those who need a thorough grounding intelecommunications business as part of theirjob function, or those who have specialistknowledge in a specific area of telecommuni c -ations (business or technology), and wish tocontribute and communicate more fully andeffectively with the wider business. It is suitableas part of an in-house training programme oran individual’s learning and competencydevelopment plan – giving them theconfidence to better innovate and build valuefor the organisation. The Diploma in TelecomsBusiness Distance Learning programme isalso ideal for those who have recently takenon a new post (or are new to the company)and need to develop knowledge andcompetency in a flexible and comprehensiveway, including recent graduates.

Core Modules (The followingmodules are mandatory)• Telecoms Business Environment

• Finance for Telecoms Professionals

• Marketing Communications Services

• Operating Effectively in Telecoms

Specialist Modules (StandardDiploma select two, Integrated Diplomastudents select five of the following)• Telecoms Technologies

• Project Management in Telecoms

• Customer Engagement and Brandingin Telecoms

• Future Business Models for ICTPlayers

• Customer Relationship Managementin Telecoms

• Sales and Value Chain Management

• Budgeting and Forecasting inTelecoms

• Access Network Technologies


• OSS, BSS and Billing

6 or 9 MTH

Distance Learning Series

“The course was veryinteresting, I’d like to do anotherDiploma next year” LC, LIBERO

“It really has broadened my knowledge of current technologies usedin the mobile telecom industry” IAS, M-TEL

“The programme was well structured and the instructional methodwas excellent” DS

“A special thanks to you for all your help and support which made itpossible for me to pass in the examination! Your webinar session,interesting articles & your replies to all my queries post the sessionshelped a great deal to understand the subject in depth.” PD

The Advanced Telecoms Management SeriesThe Advanced Telecoms Management Series is anintegrated series of advanced business programmesdesigned to meet the learning development needs offorward looking telecoms professionals and organisations.Over 4,000 mid to senior managers, future managers, specialists,identified talent and directors from a variety of functions fromleading operators, vendors, service providers and regulatorsworldwide have benefited from at from attending an AdvancedTelecoms Management Series Programme.

Why attend an Advanced TelecomsManagement Series Programme• ACHIEVE A BETTER understanding of your people, your

products, and your business – giving you an unparalleled viewof where your organisation stands, its strengths and futuregrowth opportunities

• HAVE A SOLID platform on which to make strategic, technical,financial and management decisions that are reliable, wellgrounded and commercially viable

• GAIN A CLEAR picture of the telecommunications market andits future direction, with forecasts, timelines and analysis fromthe experts

• ARE FULLY VERSED in fixed, mobile and convergent networktechnology and the reasons behind its adoption, its strengths,weaknesses and limitations

• LEARN BEST PRACTICE leadership techniques and how theycan be applied within the telecoms industry

• ARE FULLY EQUIPPED to take on new challenges andprogress within your organisation

Faculty of Telecoms Business


What accreditation means

• Quality assurance – each course has been thoroughlyaudited by the University of Derby to ensure that thecontent and assessment procedures meet the highstandards expected of the University

• Gain University credit points – successfully completethe Telecoms Mini MBA and associated assessments inorder to build your points towards a University award

• Upgrade to a recognised University qualification –with further study and work based projects you’ll be ableto qualify for a University qualification

• Provides a clear measure of progress – accreditationand assessment mean you (and your employer) can beconfident that you have the competencies to succeed

What qualifications are on offer?

The successful completion of Telecoms Academy's Telecoms Management Seriesprogrammes enables you to gain a Postgraduate Certificate in AdvancedTelecoms Management, awarded by the University of Derby Corporate –combine your credit points by successfully completing any other AdvancedTelecoms Management Series programme along with a work based project.

TelecomsMiniMBA

Effective Telecoms Strategies

OR

Customer Focus in Telecoms

OR

LTE Focus

WorkBasedProject

PostgraduateCertificate inAdvancedTelecoms

Management

+ =+

Fully accredited Telecoms Management Training SeriesEnhance your career with an internationally recognised University Qualification

Advanced Telecoms Management Series

Unique Business SimulationEach Advanced Telecoms Management Series programme includes aunique Business Simulation exercise that runs throughout the week –acting to tie in each of the modules into the bigger picture in a practical andinteractive way. As we deal with each major topic during the week, you’llhave the chance to test your ideas and understanding in a simulatedenvironment, maximising the opportunity for learning, whilst developinga more complete picture of the telecoms environment.

Who should attend?This programme is designed for mid to senior managers, future managers,specialists, identified talent and directors from all functions within thetelecommunications sector. It has been developed for those whose time islimited and who work in critical roles or situations where a lengthy period awayfor study is not possible. The Advanced Telecoms Management SeriesProgrammes also provide an ideal opportunity to develop the organisation’stalent pool and support succession planning.

“Brilliant, practical concept” SS, SWAZI MTN

“A very professional course, delivered by a veryprofessional organisation” MA, ORASCOM TELECOM

“Brilliant – will most certainly add value in my journeymoving forward” AR, MTN



Telecoms Mini MBA

This programme is highly participative,focusing on real business, technology andindustry issues. It is designed to giveparticipants a critical understanding of thekey competency areas required fororganisational and individual success withinthe modern telecommunications industry. Itenables participants to make more informedand commercially viable strategic decisions,or to contribute more effectively to valuecreation within their own organisation. Theprogramme is made up of modules coveringfive main competency areas, as well as acomprehensive business simulation thatruns throughout the programme.

Effective TelecomsStrategies – AdvancedBusiness Diploma

The rapidly changing landscape of moderncommunications presents major challengesfor the future positioning and sustainabilityof traditional and new entrant players. Thisprogramme has been designed to enablemid-senior managers, future managers, andspecialists in telecommunications andrelated industries to develop effectivetelecom business strategies – equippingthem to steer their organisations moreeffectively through a high risk environment.

This demanding and comprehensiveprogramme gives participants the tools toundertake a solid strategic analysis andcritical appraisal of the widercommunications industry based on industrydata provided by the Informa Telecoms &Media research team. Participants anticipatelikely changes and position theirorganisations successfully and sustainablyfor the future.

5 DAY

Course contents• Telecoms Business Environment

and Strategy• Emerging Technologies• Finance in Telecoms• Leadership & Management• Customer Focus / Marketing

5 DAY

Course contents• Developing Effective Strategies• The Changing Business

Environment• Competitive Advantage• Finance & Strategy• Risk & Scenario Planning

Customer Focus in Telecoms –Advanced Business Diploma

The revolution in the provision of communicationtechnologies, services and applications is placingsevere pressure on service providers’ ability to deliverwhat customers value profitably, and to establish aviable long-term competitive business position.Marketing telecommunications services is no longerabout selling technology. Communic ations serviceproviders need to develop a very deep, multi-dimensional relationship with their current and futurecustomers and understand how the revolution in thewider communications environment is changingcustomers’ behaviour, value requirements andsatisfaction drivers. Organisations that fail to place thecustomer at the very centre of all their activities will failto achieve this kind of relationship and will lose ground.

This five day, interactive programme is designed formanagers who need to develop a thoroughunderstanding of the customer and customer-centricity in the wider context of the communicationsindustry. It provides the tools to help communicationsorganisations and their partners to assess where,when and how to become more customer-centric andto use customer focus as the basis for improvingoverall organisational efficiency and effectiveness.

5 DAY

Course contents

Business Implementationof Mobile Broadband –Advanced BusinessDiploma

Understanding the business you are in, andidentifying (and monetising) new opportunitiesis fundamental for operators to ensure long-term success. Key business enablers,including capable and cost-effectivetechnologies, must be deployed in order todevelop a sustainable future—but it carrieshuge risk unless the business and technologyenvironments are fully understood.

This interactive and comprehensiveprogramme focuses specifically on LTE asperhaps the key business enabler fortelecoms operators over the next few years.It deals with LTE from the point of view ofsuccessful business implementation,enabling participants to carry out a criticalbusiness appraisal for LTE within their ownorganisational context, and developingcompetencies in the following areas:

5 DAY

Course contents• Building the Business Case• Technology Options• Assessing Costs & Business Models• Managing Successful

Implementation• Maximising Return on Investment

We recognise that individualorganisations have their ownparticular focus andrequirements. Our uniquemodular scheme allows you tocreate a cost-effective programmethat meets your precise needs –and delivered at a venue of yourchoice. Each unique programmewill incorporate modules of yourchoice – dealing with industrydirection, commercial/businessissues, leadership, finance,technology, economics, marketingand strategy (amongst othertopics) – making the wholeexperience as relevant as possibleto your organisation. Throughoutthe process you will be guided byyour account manager and one ofour experienced trainingdevelopers who will ensure thatwe produce and deliver a coursethat exactly matches your needs.

Customised In-house Advanced TelecomsManagement Programme

1 Programmes can be fullycustomised to meet exactrequirements

2 Allows for discussion of realissues affecting the business in a candid and constructiveatmosphere – facilitated by real experts

3 Flexible delivery options to meet exact needs of ourcustomers – with blendedlearning an option, incorporatingon-line Webinar or Tutorialoptions, as well as DistanceLearning modules and on-linemultimedia learning

4 We can fully customise theCompetency DevelopmentJournal to ensure participantsare able to APPLY the trainingdirectly to their own context

The Benefits of In-house Programmes

• Advanced Marketing

• Changing CustomerRequirements

• CRM & CEM

• Branding & MarketingCommunications

• Customer Focus &ROMI

5 Post-Course evaluationsummaries provided asstandard for In-houseprogrammes

6 Dedicated support staffand logistical proceduresto ensure smooth runningof the programmes, andto make sure TrainingDepartments are fullysupported before, duringand after the training

7 Both pre-course andpost-course on-linetesting can be added

8 Informa TelecomsAcademy can help withinternal Marketing inorder to help maximisereturn on traininginvestment



Regulation in ModernTelecoms

Technological and economic realities aremoulding the design and impact oftelecommunications regulation. This 2-daycourse is designed to give delegates a goodknowledge of telecoms regulation and howregulation shapes technological developmentsand vice versa.

The course concentrates the economics ofregulation and the challenges posed by nextgeneration technologies. It examines thepolitical, economic and technical principles thatlie behind regulation and draws upon thevarying needs and experiences of actualregulatory environments around the world.Regulatory strategy and its commercial impactwill be considered by examining thedevelopment of example national regulatoryorganisations, along with a regulatory road map.

2 DAY

Course contents

• Why regulate?

• Regulatory Institutions and the Processof Regulation

• The Market Review Process 1: Market Definition

• The Market Review Process 2: Market Power

• Abuse of a Dominant Position

• The Market Review Process3: The Regulator’s Power to ImposeRemedies

• Cost Models

• Regulating Radio Spectrum

• The Regulatory Function

Finance for TelecomsProfessionals

This course is tailored for managers working withintelecoms who want to feel confident in theirunderstanding of financial matters as they relate totheir business. As well as receiving an excellentgrounding in business finance, delegates will havethe opportunity to work through a case study setin a telecoms environ ment, exploring best practicefor business case evaluation, cash flow forecastingand budget management. This course is deliveredin collaboration with the Finance Academy.

Leadership in the TelecomsEnvironment

This programme develops individual leadershipand management competencies, and provides aframework on which managers can developtheir influencing skills and build powerfulprofessional relationships, enhance theircommunication, and refine their leadership skills.Using Telecoms Industry examples and casestudies, it builds greater awareness of bothpeople and commercial issues – enablingindividuals to contribute much more effectively interms of innovation and creating value within theirorganisation.

2 DAY

Course contents

• The principles of financial accounting andcalculating key ratios

• Financial management, sales and costbehaviour

• Evaluating business cases and cash flowforecasts

• Successful budgeting within yourorganisation

3 DAY

Course contents

• Winning leadership styles

• Motivating, delegating, coaching and leading

• Managing personal and team performances

• Building a high performance team

• Achieving continuing performanceimprovement

• Leading in times of change

• Effective decision making

• Building a powerful communication model

• Resolving conflict and building trust

• Raising your awareness and making apositive impact

Teams that Drive Change– Creating Paradigm Shift in Telecoms

This programme focuses on developing ateam that can effectively drive change andtake the organisation (through effectiveleadership and communication) on a journeythat embraces innovation and creativity – butwith a wider appreciation of the strategicfactors that affect the industry.

It provides a challenging framework on whichprofessional relationships, communication,and leadership can be honed and developed,and with a real sense of achievement oncompletion. Each exercise incorporates aspecific aspect of telecoms business –providing a highly relevant environment inwhich participants can build their confidenceand competencies.

3 DAY

This course will help you

• Establish an innovative and creativeenvironment

• Translate competencies into effectivecustomer propositions

• Encourage intelligent decision makingand problem-solving

• Build a stronger, more cohesivemanagement unit

• Create confidence within the widerorganisation

• Enhance real communication withinthe management team

• Demonstrate coordinated strategicdirection

• Prepare effectively for key projects andchange management

• Improve relationships and enableinfluence and trust

• Build internal networks and supportstructures

Commercial Aspects and Leadership in Telecoms

“First finance training coursethat was really interesting anduseful” AT, TELENOR

“The trainer was passionate andexhumes a broad knowledge ofthe subject matter” UA, ETISALATE



Foundation in Marketing

This course provides a comprehensiveintroduction to the marketing of telecoms andrelated products and services. The industry isfacing huge challenges in designing solutionsthat customers want, in positioning customerpropositions and in developing a clear brandand competitive proposition that can contributevalue to telecoms organisations alongsidealternative or complementary communicationsproviders.

Many people who are new to a telecomsmarketing function, whether from a technical orengineering background, or from a marketingposition in a non-communications industry, findthese challenges difficult to grasp. Usingconcrete examples and hands-on activities,delegates will explore the unique characteristicsof marketing to both consumer and businesscustomers within telecoms and acquire essentialskills enabling them to address the specificrequirements of their marketing roles.

Marketing Strategies inTelecoms

This course is designed to enable delegates todevelop specific and sustainable customer-centric strategies for telecoms products andservices. It is targeted at both general businesspractitioners and functional marketingspecialists in national and international fixedand mobile telecoms providers, who need tobuild a strategic marketing plan to steer theirbusiness profitably through the fast-movingworld of convergence and integration.

2 DAY

Course contents

• Marketing strategy and planning intelecoms

• Understanding telecoms customers

• Telecoms marketing dynamics

• The marketing mix: designing andpricing telecoms solutions

• The marketing mix: distributingtelecoms solutions

• The marketing mix: promoting telecomssolutions

• Measuring the telecoms marketing plan

2 DAY

Developing ProfitableMarket Segments inTelecoms

This course will enable participants to identify,quantify and address the needs of varioussegments of consumer and enterprisecommunications customers. It is targeted atboth general business practitioners andfunctional marketing specialists in national andinternational fixed and mobile telecomsproviders. The course will develop delegates’capabilities to understand better thetechniques available for macro- and microsegmentation and how to address segment-specific requirements profitably.

Course contents

• Industry context: convergence, contentand competition

• Customer context: choice, customerlifetime value

• Setting and managing customerexpectations

• Sustainable competitive advantage

• Customer needs: consumer vs enterpriseand wholesale vs retail

• Profitable partnerships

• Product mix: branding, pricing,bundling, channels

• Promotional mix: advertising, PR, viralmarketing

2 DAY

Course contents

• Identifying nascent and incipientsegments

• Service requirements of differentsegments

• Quantifying segment revenue and profitpotential

• Applying quantitative and qualitativeappraisal

• Assessing segment viability

• Differentiation for identified segments

• Segment-specific product and servicebundles

• Segment promotion and channelrequirements

Pricing Strategies forTelecoms

The inexorable decline in telecoms prices forboth fixed and mobile services is creating havocin competitive telecoms markets. This course isdesigned to enable delegates to design andimplement effective pricing, bundling andcharging strategies that optimise revenues andprofitability over the long term. We will examinecurrent thinking on how to create strategies thatare based on true value to consumers oftelecoms services in their broadest sense.Examples of current telecoms pricing strategiesare used throughout the course, to demonstratebest and worst practice.

2 DAY

Course contents

• Pricing Evolution and Objectives

• Customers & profit

• Influences on Pricing Strategy

• Next Generation Networks & pricing

• Pricing Options and Strategies

• Differentiated pricing

• Bundling Strategies

• Billing & Charging Options

Marketing in Telecoms

“Very interesting examples andcase studies” MO, SUDATEL

“The course goes deep into theproduct pricing life cycle” DC, MCEL

“The course was very interestingand with examples made thetopic clear to understand” FA, QTEL

“The instructor was brilliant. I’msure that the course willcontribute in developing effectivemarketing strategies” RA, TURK TELECOM

“The course was insightful andthe lessons from the course arevery relevant to today’s telecomsmarket” BL, ETISALAT



Telecoms Market Analysis& Evaluation

This course is designed to train delegates toprobe in depth the factors that influencetelecoms organisations’ market approach andto enhance the effectiveness of their marketingefforts. Attendees will analyse in detail theshort-term and long-term impact of macro- andmicro-environmental, competitor and customertrends on the telecoms market and on theiroptions for addressing market needs.Delegates will then transform the informationobtained into knowledge upon which they willbe able to build effective strategic and tacticalmarketing plans. Real examples of currenttelecoms market analysis efforts are usedthroughout the course.

Customer Engagement inTelecoms

Forward-thinking communications serviceproviders are starting to shift their marketingfocus away from a traditional product- andtechnology-based approach (4Ps) towardsbuilding a deeper relationship with theircustomers throughout their lifecycle,integrating rapidly changing customerrequirements in creative and innovative waysand delivering long-term relevance and value tocustomers and to other stakeholders. In thiscontext, Us to Them one-way communicationsis losing both impact and relevance ascustomers increasingly demand equal voice intheir dialogue with you and your partners.Alongside other elements of the extendedmarketing mix, Marcoms in particular has avital role to play in creating a stronger bondbetween your organisation and yourcustomers, creating and managing a multi-dimensional engagement and developing along-term dialogue that contributes positively

2 DAY

Course contents

• In-depth analysis of macro- and micro-environmental factors

• Detailed analysis of competitor activity

• Impact of competitor activity oncustomer expectations and choice

• Establish sources of sustainablecompetitive advantage

• Identify and assess short- and long-termmarket opportunities

• Optimise competitive positioning withinselected markets

• Alignment of organisation with marketimperatives

• Measure return on marketinginvestment (ROMI)

2 DAY

to the sustainability and profitability of thecustomer relationship.

Customer ExperienceManagement in Telecoms

With mobile telecoms markets nearing or above100% penetration and intense competition rife,managing churn and building life-long loyalty isnot a nice to have strategy any more, it is amatter of survival. Now is the time for you tobegin developing customers as true assets toyour company. This will involve a total re-thinkof your current customer relationship strategyand realignment of your organisation with yourcustomers’ expectations, delivering totalsatisfaction at all times.

Building true loyalty involves taking thecustomer relationship further than ever beforeto develop a proactive, holistic, ecosystem-wide approach to total Customer ExperienceManagement so that your customers becomeadvocates for your products and services. Yourcustomers are your assets: understanding theirvalue drivers and delivering on those, nurturingtheir experience and delivering on your brandpromises at every touchpoint will build theirtrust, loyalty and ultimately deliver a return oninvestment by reducing churn and increasingcustomer lifetime value and profitability.

Course contents

• The 21st century telecoms marketingenvironment

• Defining the purpose of customerengagement

• When to engage and who to engagewith

• The engagement process

• Designing a customer engagementstrategy

• Implementing a customer engagementstrategy

2 DAY

Course contents

• Can CSP’s earn their customers’ love?

• Mapping the customer experience

• Defining end-to-end CEM

• Implementing end-to-end CEM

Customer Focus inTelecoms – AdvancedBusiness Diploma

The revolution in the provision of communicationtechnologies, services and applications is placingsevere pressure on service providers’ ability todeliver what customers value profitably, and toestablish a viable long-term competitivebusiness position. Marketing telecommunicationsservices is no longer about selling technology.Communications service providers need todevelop a very deep, multi-dimensionalrelationship with their current and futurecustomers and understand how the revolutionin the wider communications environment is changing customers’ behaviour, valuerequirements and satisfaction drivers.Organisations that fail to place the customer at the very centre of all their activities will fail to achieve this kind of relationship and will lose ground.

This five day, interactive programme is designedfor managers who need to develop a thoroughunderstanding of the customer and customer-centricity in the wider context of thecommunications industry. It provides the tools tohelp communications organisations and theirpartners to assess where, when and how tobecome more customer-centric and to usecustomer focus as the basis for improving overallorganisational efficiency and effectiveness.

5 DAY

Course contents

• Advanced Marketing

• Changing Customer Requirements

• CRM & CEM

• Branding & Marketing Communications

• Customer Focus & ROMI

“I have learnt so much in thesetwo days that I could have everimagined” AB, MTN GHANA

“Course was really excellent” SH, NCEL

“Very useful and relevant to my job” AM, MTN


Introduction to ModernTelecoms

This course provides an excellent grounding inModern Telecommunications. Current andevolving services, applications, technologiesand networks, within the fixed, mobile anddata/internet environments are examinedgiving a comprehensive overview of theTelecommunications Industry.


Focusing mainly on GSM/GPRS, but includingUMTS, it gives a unique insight into modernnetworks, including messaging, voicemail, WAPand location services. OSS, BSS, NMC, themobile market place, and the impact of WiFiand WiMAX complete the picture. This courseleaves the delegate well equipped for thechallenges ahead in mobile communications.

3 DAY

Course contents

• Introducing the Basics

• Services and Applications

• Transmission, Switching, and SignallingSystems

• Modern Fixed Networks

• Mobile Networks including GSM,GPRS & UMTS

• Data Communications

• The Internet

• Radio Systems

• The Evolving TelecommunicationsNetwork

2 DAY

Course contents

• Introducing Mobile Networks

• Radio and Cellular Principles

• User Experience, Services andApplications

• 3G W-CDMA and HSPA

• GSM & GPRS Network, Proceduresand Operation

• Network Building Blocks & SupportingSystems

• A Typical Network

Telecoms Foundation –Technology & Business

This training course provides an excellentgrounding in Modern Telecommunications and hasbeen designed for those new to telecommunic -ations, or those who want to expand theirknowledge of both the technologies and the widerbusiness. It covers the current state of the industry(including trends, forecasts and adoption of newtechnologies), existing and emerging technologies,and the overall business environment.

The Telecoms Operator in 2013 – Focus andOpportunities

This programme looks at the major trends anddevelopments within the industry, highlighting whatthey mean for a modern telecommunicationsoperator and their customers. We set out the role ofthe telco in the new business environment andhighlight the key enablers for success – includingthe technologies and partnerships that need to beadopted. The interactive sessions look atfundamental concepts around customer proposition/experience, partnerships, and, key enablers suchas technology and platforms. Data from the InformaTelecoms Research Team is used throughout toback-up the ideas and to put concrete evidenceinto the equations and discussions.

2 DAY

Course contents

• The Telecoms Business Environment

• Network Building Blocks

• Fixed Networks

• Fixed Broadband Networks

• Mobile Networks

• Mobile Broadband Networks

• Telecoms Industry Outlook

2 DAY

Course contents

• A Digital World

• Connectivity and Mobility

• Platform, Devices and Operating Systems

• Applications & Content

• Internet and The Cloud

Cloud for TelecomsOperators

This programme provides a comprehensiveoverview of cloud services and technology andexplains in detail what it means for both the cloudservices provider (including established telecomsoperators) and the customer. We start with theconcepts and features of cloud services beforelooking at the underlying technology andarchitecture that underpins the cloud, as well asthe business drivers/issues facing businessesand consumers when migrating to the cloud.Current implementation and deployments optionsare illustrated with reallife case studies to ensureparticipants have the full picture.

Modern Telecoms BootCamp

This comprehensive programme explores thechanging world of modern telecoms, focusing onnew and emerging technologies and how theyare being implemented within both existing andnewbuild networks. Capabilities, limitations,operation, implementation and deploymentoptions, as well as likely time-lines and evolutionpaths are all presented in a logical and clearlydefined structure. The overall aim is to bringparticipants fully up to date with relevanttelecoms technologies, systems, and businesspractices so their decisions and contributionwithin their organisation is as informed andcommercially-grounded as possible.

2 DAY

Course contents• Introducing the Cloud• Service Models• Migration to the Cloud• The role of the Telecoms Operator• The Telecoms Cloud Market Place

5 DAY

Course contents• Introducing the Basics• A Digital World• Services, Content and Applications• IP and the Internet• Mobile/Fixed Access Networks• Marketing Telecoms Services

Modern Telecommunications

Faculty of Technology and Engineering



LTE Explained

This programme provides an excellentoverview of the LTE (Long Term evolution)concept, including benefits, limitations,operation, and evolution from 3G/HSPA. Itidentifies the key drivers behind thedevelopment of LTE within the 3GPP, as wellas implementation options and potentialservice opportunities. Key technologyconcepts of the radio interface and widerEvolved Packet System (EPS), incorporatingthe E-UTRAN (Evolved UTRAN) and EPC(Evolved Packet Core) are explored, as wellas frequency requirements and licensingissues. A comparison with HSPA andWiMAX is made to complete the picture.

LTE Technical Overview

This course is designed for the delegatewho requires a more technical insight intothe operation of LTE, both the radiointerface and system architecture arecovered in detail. The physical layer sectionsincludes topics such as OFDMA, SC-FDMAand advanced antenna techniques includingMIMO. The functions of the eNB, MME,sGW and the standard interfaces X2 and S1are explained and the overall operation ofthe SAE is demonstrated with exampleprocedures.

1 or 2 DAY

Course contents

• Requirements beyond 3G/HSPA

• LTE Radio System (including OFDM)

• Capabilities and Limitations

• Implementation Options

• The Evolved Packet System (EPS):Evolved UTRAN (E-UTRAN) andEvolved Packet Core (EPC)

• Service Opportunities

• Frequency Requirements &Licensing

2 DAY

Course contents

• The LTE market

• LTE Protocol Stack

• Understanding OFDMA/SC-FDMA

• Capacity Gains with MIMOtechniques

• Standard Architecture and Interfaces

• LTE Interworking and Roaming

• LTE Session and Mobility Procedures

LTE Air Interface

This course provides a comprehensivetechnical view of the LTE (Long TermEvolution) radio interface and radio aspectsof the E-UTRAN (Evolved UTRAN). As wellas the radio technology employed withinLTE, the programme explores the UE – E-UTRAN interface (Layers 1-3) in detail,including capabilities, architecture, channels,Quality of Service aspects, operation, andco-existence with (and evolution from)3G/HSPA.

LTE Advanced

This course covers the major aspects of LTEAdvanced and will give the delegate anunderstanding of the new functionalitiesintroduced. The main new functionalitiesintroduced in LTE-Advanced are CarrierAggregation (CA), enhanced use of multi-antenna techniques and support for RelayNodes (RN) and these are covered in detailon the course. In order to achieve the highPeak data rates required in LTE Advanced,carriers will be aggregated together toprovide an increased spectrum bandwidth,the maximum being 100 MHZ. There aresome new protocols and LTE Channels andthis course covers that as well as theenhancement or changes to some of thechannels.

2 DAY

Course contents

• OFDM Concepts

• Radio Technology used in LTE

• Radio Architecture

• Layers 1, 2 and 3 – Functions &Operation

• LTE Channels

• Quality of Service and ApplicationSupport

• Co-Existence with 3G/HSPA

1 DAY

Course contents

• Carrier Aggregation

• Advanced Multicell Coordination

• MIMO Enhancement in LTEAdvanced

• Relay Architecture and NODES

E-UTRAN: Architecture &Protocols

This course encompasses all aspects of the LTE radiointerface and E-UTRAN functions and protocols. A fulland detailed description of the LTE radio interface isgiven including an introduction to OFDMA and itsapplication in LTE. The LTE radio interface layer 2protocols are examined and the upper control planelayers of RRC and NAS are also covered. The eNB isthe focus of the E-UTRAN therefore this course willdetail the functions of the eNB and the supportedinterfaces, these include the Uu, S1_MME, S1_U andX2 The protocols and operation of the S1 interfaces,control plane and user plane are described, withexamples of typical signalling and data transferprocedures given. Since the S1 is terminated at theMME and SGW, the general operation and functions ofthese nodes will also be described.

LTE Technology Boot Camp

This course covers all aspects of LTE core networkand radio interface technologies. Day 1 starts with anoverview of LTE including an examination of thebroadband wireless market, the role that LTE plays inthe future of mobile broadband and an overview of theLTE architecture. Day's 2 and 3 focus on the radiointerface, the concepts of OFDMA covered followedby a thorough examination of the LTE physical layerincluding the time domain structure and the role oflogical, transport and physical channels. Day 4 and 5turns to the LTE network and examines thearchitecture of the eUTRAN and Evolved Packet Core.The basic architecture and functions of the newnodes are examined along with the interfaces thatinterconnect them. The signalling protocols used oneach of the interfaces are covered and proceduralexamples are given.

3 DAY

Course contents

• LTE Architecture Review

• LTE Radio Physical Layer

• E-UTRAN Identities & Mobility

• SCTP Primer

• S1 Interface

• X2 Interface

• E-UTRAN End to End Signalling Procedures

5 DAY

Course contents

• Introduction to LTE Technologies & Market

• LTE Radio Interface

• E-UTRAN

• LTE Core Network

School of LTE & Advanced Communications



Radio Planning &Optimisation EngineersBoot Camp

This programme develops the knowledge andcompetencies required for the efficientplanning and optimisation of modern cellularradio networks in both single and complexmulti-RAT (Radio access Technology)environments. It covers topics ranging fromthe major principles and techniques thatunderpin modern cellular radio planningthrough to the latest radio technologies andthe techniques required for the efficientplanning and optimisation of advanced radionetworks based on advanced modulationschemes and changing customerrequirements. The programme is designedspecifically for those working as radio planningengineers or technical managers. It focusessquarely on the issues affecting professionalsin these and related roles and delivers theknowledge and competencies needed to planradio networks as effectively as possible.

5 DAY

Course contents

• Radio Principles

• Modulation Techniques

• Multiple Access Schemes

• FDD and TDD Issues

• Spectrum Usage, Frequencies &Planning Implications

• Cellular Planning Techniques – Review

• Coverage, Capacity and Quality for2G, 3G and 4GNetworks

• Network Planning & InfrastructureSharing

• Femto-Cells and WiFi Offload

• Interference and Mitigation (DifferentScenarios)

• Dimensioning the Radio Network forVoice & IP-based services

• The changing user requirements

• Planning a network with multipleRadio Access Technologies

• Optimisation – Tools & Parameters

• Choosing the right vendor

• Cost per megabyte – Evaluating froma Cost Perspective

Informa Certified LTE RadioPlanning and OptimisationProfessional

This certification programme covers the principles and execution of LTE radio planningand optimisation. It begins with a discussion ofthe LTE physical layer explaining the time andfrequency domain structures and covering thoseaspects of the LTE radio interface that will havean impact on coverage and capacity. A detailedexamination of LTE link budgets is provided,identifying and calculating the typical link budgetreference points and discussing elements of thebudgeting process that are unique to LTE.Following the calculation of link budget pathloss,the course turns to propagation models and cellradius prediction. Typical models are discussedand compared and full link budget and radiuspredictions are carried out. To support the linkbudget and modelling techniques, as well asapply the learning in an industry-leading softwarepackage, Mentum Planet will be used todemonstrated and analyse the LTE radio planning process.

HSPA+: A TechnicalOverview

The delegate attending this course will gain an indepth appreciation of the architecture andoperation of the HSPA+ system and the evolutionof the 3GPP specifications to HSPA+. As anintroduction, the business of HSPA and theevolution of mobile broadband are examined, andcomparisons are made with other radiotechnologies. The architecture of the R6 HSPAnetwork is explained and the functions of networknodes and interfaces discussed. The 3GPP studyin Release 7 is introduced and the various HSPA+enhancements, such as MIMO, 64QAM, CPC,described in some detail. The radio interface isbased on high order modulation schemes andsupports advanced features such as MIMO andinterference management. These concepts areexplained, as well as other radio related topicssuch as the expansion of spectrum allocations.

2 DAY

5 DAY

Course contents

• LTE Architecture Review

• LTE Radio Interface

• Link Budgets for LTE

• Coverage Planning

• eNB Configuration

• IDLE Mode Parameters

• CONNECTED Mode Parameters

• Capacity Planning for LTE

• Coverage Planning for LTE

• Coverage Optimisation

Enabling Secure ServiceDelivery on AdvancedNetworks

Informa Telecoms Academy and Gemalto havejoined together to present a unique three daytraining programme that delivers an in-depthinsight into secure service provision in advancedcommunications networks. This programmeexplains, in detail, how advanced and secureservices and content will be delivered asoperators evolve their networks towards 4G. Itconsiders the secure deployment of the overallservice mix including voice, internet access,content distribution, messaging, mobile TV andadvanced Value Added Services – as well astechnologies supporting triple-play and quad-play service offerings.

Course contents

• Introduction to HSPA+

• HSPA+ Downlink Architecture

• Downlink MAC Functions

• HSPA+ Downlink Channels

• Downlink Radio Resource Management

• Downlink UE Capability

• Future DL Enhancements

• Uplink Overview

• Uplink MAC Functions

• HSPA+ Downlink Channels

4 DAY

Course contents

• Mobile Network Technologies

• Principles of the Cellular System

• Core Network Evolution

• Technologies for Multi-Service Networks

• The User Experience (Services,Applications and Terminals/ Handsets)

• Service Delivery Systems

• Security in the Network

• Personal Proximity Services

• Providing Secure Convergent Services

• Machine-to-Machine (M2M) Services

Alternative Radio Planning andOptimisation programmesIn addition to these network planningprogrammes we also off the following:

• Informa Certified LTE Radio PlanningProfessional (4 Day)

• LTE Radio Optimisation (3 Day)

Please contact us for details.



Mastering UICC Cards forLTE Networks

UICC cards play a larger role today, thansimply securing access to advanced mobilenetworks. They are also used as standard,secure & portable platforms for personal data& value added services (VAS); remotelyupdateable in a standard & secure way “Over-The-Air” (OTA). This course will allow you tounderstand the main standards, technologies,features & security of these products for LTEnetworks. Questions on UICC deploymentchoices, configuration & optimization fornetwork services will be presented. It will alsoallow you to analyze & manage UICC cardcontent using state-of-the-art tools.

Backhaul for HSPA & LTENetworks

This two day programme provides acomprehensive overview of the increasinglyimportant topic of the evolved backhaulnetwork. It explores the rapidly changingrequirements, as well as the backhaultechnologies available for ensuring cellularnetworks are able to support the increasedtraffic generated as both cellular technologies,and service usage evolve. We examine singletechnology solutions as well as integratedtransmission solutions, including Fibre,Microwave, Copper; and transport technologiessuch as Carrier Ethernet. Strategies to keepbackhaul capacity ahead of traffic demand arepresented and discussed in detail.

2 DAY

Course contents

• Introduction

• UICC for LTE

• Understanding ISIM for Identificationand Authentication on IMS

• OTA for LTE (Remote Managementover https) Overview

2 DAY

Course contents

• Backhaul Requirements

• Technology Choices

• Trends and Forecasts

• Services – the Capacity Requirements

• Capacity and Dimensioning Overview

• Integrated Solutions

• Implementation Options

Informa CertifiedBackhaul Planning &Dimensioning for HSPA & LTE

As users download ever-increasing volumes ofdata, with overall data volumes beginning toexperience huge annual growth rates,tremendous strain is put on the cellularbackhaul network. This programme providesthe skills and knowledge needed to keepbackhaul network capacity ahead of trafficrequirements – cost effectively. Theprogramme is highly participative, usingexercises and case studies throughout, andmaking use of the industry-leading MentumEllipse software planning tool in order toconsolidate training and provide real-lifeexamples and planning scenarios. Theprogramme is examined, and delegatesreceive certification on completion.

NGN & ConvergenceTechnologies

This two day programme explains the meaningof Next Generation Networks and therelationship to fixed and mobile networks. TheNGN standardisation activities of the ITU areexplored and typical evolution road maps forfixed and mobile networks are covered.Standardised service delivery is key in NGNnetworks as well as fast and efficient transportnetworks, these aspects of NGN are exploredand explained.

3 DAY

Course contents

• Trends and Analysis

• Backhaul Network Planning

• Microwave Link Planning

• Integrating RF with Optical Solutions

• Capacity Planning

• Transport Technologies

• Hands-on Planning Exercises

• Implementation & Migration Strategies

2 DAY

Course contents

• ITU NGN Standardisation

• IMS in NGN

• Service Creation and APIs

• Transport Technologies andConvergence

• Edge vs Core Intelligence

• NGN Billing

• Fixed and Mobile Evolution to NGN

IMS for LTE

This two day course covers aspects of LTE andIMS and explores the operation of thesetechnologies for delivering voice over LTE andother multimedia services. The architecture ofIMS is explained in detail including operationaldescriptions of call setup and QoS management.The architecture and performance requirementsof the LTE network are examined and aspectsconcerning resource and bearer managementcontrolled by the IMS network are explained. Inparticular the IMS One Voice profile and itsservice requirements will be covered.

Informa Certified AdvancedCore Network PlanningProfessional

This course introduces the principles of networkand traffic planning in packet based corenetworks, including the enhanced layeredarchitecture of 3GPP networks, LTE and NGNmigration and suggests some of the modelswhich allow existing networks to bedimensioned. The critical aspect of servicequality is also introduced to allow a detailedanalysis and planning for core network interfacesfrom access, legacy and backhaul networks. Theplanning of protocols will also be examined, withappropriate emphasis on the expanding role of IPand associated protocols such as SIP, SIGTRANand 3GPP protocols in the modern mobilenetwork with signalling flows being used wherenecessary to illustrate the operation.

2 DAY

Course contents

• One Voice profile

• IMS Architecture and Operation (inc SIP)

• LTE Architecture and Operation

• LTE Radio Capabilities and Bearers

• IMS Resource and Bearer Management

• QoS for IMS/LTE Services

• Voice Call Signalling

• Voice Alternatives, VoLGA, CS Fallback

5 DAY

Course contents

• Core Network Architecture & Protocols

• IP in the Core Network

• Network Planning Processes and WorkPackages

• Traffic Planning

• Transport Plane Planning Process

• Control Planning Design (Signalling)

• Network Traffic Theory

• Node Dimensioning

• Bandwidth & Voice Quality



In order to provide a high quality WiMAXindustry recognised series of trainingprogrammes, the Telecoms Academy haspartnered with the WiMAX Forum.

The WiMAX Forum Certified TrainingProgramme is made up of a number of coursesaimed at different sectors of the industry,different job functions, and different technicallevels – from overview to in-depth technicalplanning. The WiMAX Forum® trainingprogramme brings value by providing a broadrange of high-quality WiMAX Forum brandededucation programmes to WiMAX Forummembers and the broader media andcommunications ecosystem. Certificationprogrammes culminate in a test of knowledge

and skills. Certification proves that you have the skills to design, install, or operate WiMAX™

networks.

The ultimate goal of the WiMAX Forum is topromote and accelerate the introduction ofcost-effective broadband wireless accessservices into the marketplace. Professionalswho understand standards-based,interoperable solutions enable economies ofscale that help drive price and performancelevels unachievable by proprietary approaches.The WiMAX Forum Certified TrainingProgramme will run in various locationsworldwide, please see our website for latestdates and locations. Visit:www.telecomsacademy.com/wimax

WiMAX Explained

This two day course introduces both technicaland non technical aspects of WiMAX to enablethe delegate to fully understand how thisimportant new technology fits into the future ofwireless communications. The need for WiMAXtype services are analysed and the standardsprocess from the IEEE and other bodies arecovered. Examples of current and futureWiMAX applications are given includingbroadband wireless access (BWA), backhaulnetworks, and mobile systems. WiMAX may bedeployed in licensed or un-licensed bands, thedifferences are explained in this course alongwith methods of reducing interference andimproving performance. Radio and Capacityplanning are also considered as well as someaspects of WiMAX system security and networkarchitecture.

2 DAY

Course contents

• Introduction to WiMAX

• WiMAX Applications

• Deploying WiMAX Systems

• Planning for Coverage and Capacity

• IEEE 802.16 Protocol Suite

• Security in WiMAX

• Network Architecture

WiMAX Forum RF NetworkEngineer CertificationBoot Camp

This course covers all of the necessary topicsto prepare a technical student to take theWiMAX Forum RF Network Engineercertification exam. It is targeted at engineerswho are planning a WiMAX deployment, andwho need the skills to design the network,balancing requirements of service quality(including throughput and performance) withminimum capital and operations cost. Theemphasis is on the design of the RF accessnetwork, including base station engineering andsiting, and propagation analysis to serve fixed andmobile subscriber stations.

4 DAY

Course contents

• WiMAX Network Design Options

• Review of RF Fundamentals

• Antennas for WiMAX

• RF Design Considerations for WiMAX

• Performing a WiMAX Link Budget

• WiMAX Path Loss Modeling

• Frequency Reuse – Fixed and Mobile

• WiMAX Performance and CoveragePlanning

• Modeling Tools

• Capacity Design and Oversubscription

WiMAX Forum CoreNetwork EngineerCertification Boot Camp

This course is a four day Boot Camp event,which covers all of the necessary topics toprepare a technical student to take the WiMAXCore Network Designer™ certification exam.The course is designed for engineers who willbe implementing the core elements of a WiMAXnetwork. They require knowledge of completedWiMAX Forum working group specificationsand skills on appropriate engineering tools. Weassume pre-requisite knowledge of IPnetworking. The course is primarily knowledge-based, with hands-on-laptop-based interactivelabs and network-design exercises.

4 DAY

Course contents

• WiMAX Network Design Options

• IP Network Design for WiMAX

• Design for Security: WiMAXAuthentication and Encryption

• Capacity Planning for WiMAX Networks

• Mobility Management in WiMAXNetworks

• WiMAX Core Network Operations

WiMAX

WiMAX Forum® Certified Training Programme

“The instructor was excellent, hecovered the topics perfectly” AA, CITC

“Very good course and very well presented” SL, NAWRAS

“The course was great, it coveredall aspects of WiMAX networkplanning and the instructor wasvery knowledgeable” AA, MOBILY




Focusing mainly on GSM/GPRS, but includingUMTS, it gives a unique insight into modernnetworks, including messaging, voicemail, WAPand location services. OSS, BSS, NMC, themobile market place, and the impact of WiFiand WiMAX complete the picture. This courseleaves the delegate well equipped for thechallenges ahead in mobile communications.

GSM Air Interface

From basic radio principles to detailed signallingsequences, this course explains themechanisms behind the GSM radio interface.The GSM air interface is described first ingeneral terms, examining the ‘channels’ usedby the mobile and the network to establishcommunications, then with increasing detail, theprocedures and messages exchanged betweenthe peer layers of the GSM protocol stack.

2 DAY

Course contents

• Introducing Mobile Networks

• Radio and Cellular Principles

• User Experience, Services andApplications

• 3G W-CDMA and HSPA

• GSM & GPRS Network, Proceduresand Operation

• Network Building Blocks & SupportingSystems

• A Typical Network – Bringing it allTogether

• Exercise – an Island Telco

2 DAY

Course contents

• Radio Channels and the GSM RadioSpectrum

• Physical Channels and Logical Channels

• GSM Idle Mode Procedures

• GSM Dedicated Mode Procedures

• GSM Protocol Stack

• Layer 2 and Layer 3 Procedures

GSM/GPRS Infrastructure& Operations

The course provides a comprehensive end-to-end technical examination of GSM and GPRSnetworks, including the air interface, corenetwork and associated service nodes. Detailsof the architecture and key network protocolswill enable delegates to describe how the fullrange of services and features are delivered tocustomers. The continuing evolution of GSMand its role in the 3G environment are alsoanalysed.

GSM, GPRS & EDGEExplained

Equips the delegate with a good overview ofthe role, features and operation of GPRS andEDGE technology. The GPRS architecture,interfaces, procedures and traffic cases are allexplained, together with billing issues, mobilityand interworking with other networks. Thecourse also explores how EDGE can be usedto raise data rates in a GSM network and toenhance GPRS-based services.

4 DAY

Course contents

• Services and Features

• The GSM Air Interface

• GPRS and EDGE

• Service Delivery in GSM

• Core Network Protocols andProcedures

• Interworking with Other Networks

• 3G Networks and GSM Evolution

2 DAY

Course contents

• GPRS Protocols

• Air Interface

• GPRS Features and Procedures

• Interworking with external networks

• EDGE Features and Performance

• Enhanced GPRS (E-GPRS)

• Influencing Technologies and 3G

UMTS Infrastructure &Operation

Designed to give a thorough understanding ofthe Architecture, Protocols and Operation ofthe evolving UMTS system, this course explainsthe concepts and implementation of thenetwork in detail. It explores the technology in alogical format, including the Radio AccessNetwork, Core Network, and the requiredunderlying systems. The protocols areexamined in depth, with appropriate emphasison the expanding role of IP.

3G & 3.5G Explained

This course is ideal for those who need tounderstand the foundations of 3G. Covering 3GTechnologies such as W-CDMA, HSDPA,HSUPA, cdma2000, IP and IMS, as well asservices and applications and handsets. Thiscourse provides an excellent grounding forthose who need to understand the scope,implementation options, business drivers, androllout strategies for 3G systems.

4 DAY

Course contents

• UMTS Architecture

• The Radio Interface (W-CDMA),including HSPA

• The UTRAN

• Core Network Architecture andProtocols

• IP in the Mobile Network

• Security and AAA

• SS7 Functions and Architecture

• Evolving the UMTS Network

2 DAY

Course contents

• Evolution to 3G• Services Overview• The Network Architecture• 3G Radio Access• IP Multimedia Subsystem (IMS)• Procedures – bring it all together

2G & 3G Mobile



3G Radio Planning

This course provides an in-depth appreciationof 3G (and specifically UMTS) radio networkplanning issues. A comprehensive review ofthe WCDMA physical layer and channels isgiven, before Coverage, Capacity and Qualityplanning issues are explained in detail.Techniques used to enhance coverage andperformance are also explained. This courseis run in association with Imagicom.

W-CDMA Air Interface

This course primarily focuses on the conceptsof W-CDMA, together with the protocolarchitecture, techniques and physicalimplementation of the UMTS Air Interface.The functionality and operation of eachprotocol layer is explained with reference to itsimplementation in the relevant networkelements. Descriptions of the overall systemoperation illustrate how the protocols interactin order to provide services to the end user.The detailed procedures and operation ofHSPA is also discussed.

3 DAY

Course contents

• Key Concepts that affect Performanceof a UMTS Radio System

• Procedures used for 3G Radio Planning

• A Comparison with GSM RadioPlanning

• Capacity and Coverage

• Link Budgets for UMTS

• Traffic Modelling and Quality of ServiceConsiderations

• Cell Planning and Optimisation

• Site Selection and the use of Planning Tools

3 DAY

Course contents

• Evolution to 3G

• UMTS Services Overview

• UMTS Architecture and Protocols

• Generic CDMA Principles andTechniques

• UMTS Layers 1, 2 and 3

• UMTS Procedures and Techniques

• HSPA Techniques

• HSPA Procedures

Mobile Applications &Ecosystems

This programme examines applicationplatforms and distribution mechanisms;highlighting the leading brands includingGoogle’s Android Marketplace, Apple’s iTunesand Nokia’s Ovi, as well as operator-ledplatforms. It looks at platform and devicetechnologies for providing applications tomobile handsets, and explores opportunitiesfor developers and network operators. Itprovides a comprehensive understanding ofthe opportunities, risks, and challenges ahead.

OSS/BSS

Exploring OSS and BSS solutions used inmodern telecommunications, this courseprovides an overview of current and emergingsystems as well as the enabling technologies.Procedures and organisational requirementsare examined in both OSS and BSS areas,with due regard to the supportinginfrastructure and IT requirements. Thearchitecture and software platforms currentlyinstalled within networks are discussed andanalysed, and a comparison made.

2 DAY

Course contents

• Application Platforms Compared

• Platform and Device Technologies

• Identifying suitable platforms

• Development Environment

• Promotional Channels

• Operator strategies Compared

• Embedded Advertising

• Utilising Location Information

1 DAY

Course contents

• OSS/BSS Overview and Requirements

• Focus on OSS

• Platforms and Supporting Networks

• Processes and Procedures

• TMF and eTOM

• Focus on BSS

• Architecture and Framework

• Integrating OSS and BSS

Mobile Video & TVTechnologies

Many mobile network operators have trialledand subsequently launched mobile video andtelevisions services with various degrees ofsuccess. As is often the case with new servicesand technologies, there are many competing orcomplimentary platforms and systems whichcan be used to deliver this content. This courseanalyses the market for mobile video andtelevision and provides an overview of thevarious technologies deployed.


This two day course covers the increasinglyimportant subject of delivering television andother content over IP-based networks,whether those networks are Telco-grade IPTVsystems or Over The Top (OTT), Internet-based connections. Commencing with amarket snapshot and an analysis of theoptions, the course proceeds to investigatethe formats and protocols used for TV andcontent delivery and also analysis theplatforms and playback technologies currentlydeployed. IP network architecture and aspectsof Quality of Service (QoS) are presented todemonstrate how Telcos can offer Televisionwithin multi-play packages for their customers.Finally the course considers the importanttopic of security and content protection, vital ifcontent owners are to trust distributionpartners and channels.

2 DAY

Course contents

• The Mobile Video and TV Market

• Different needs for the different players

• Using the mobile network as a platform

• Mobile broadcast technologies

• Audio and Video Coding

• IETF Protocols

• Wireless Technologies

• Device Requirements

2 DAY

Course contents

• Introduction to Connected Television

• The Content

• TV Delivery Protocol Stack

• Access & Core Network

• Internet Engineering & QoS

• Key Delivery Networks

• Content Protection and Security

Applications, Content, Media & Service Control



Discover NFC ecosystem& Explore Mobile NFCPayment

Mobile NFC offers new opportunities tonetwork operators, banks, transport companiesand other service providers. This course willallow you to easily understand the mainstandards, technologies, features & securityaround this NFC ecosystem, including SecureElements, Handsets, Trusted ServiceManagement solutions.

3 DAY

Course contents

• Contactless

• NFC (Near Field Communication)

• Secure Elements

• Security Domain / ISD

• Bank back-end system

• Global Platform 2.2

• SP & MNO TSM

• Mobile NFC Payment

• Consumer Experience

SS7 & SIGTRAN in ModernNetworks

This course aims to explain the evolving rolethat Signalling System No. 7 (SS7) andassociated signalling systems play in moderntelecommunication networks. Examples areused throughout to illustrate different callcontrol scenarios, and also to show howservices and mobility can be effectivelycontrolled using the relevant SS7 protocols.

2 DAY

Course contents

• Signalling Requirements, and the Basicsof SS7

• SS7 Functions, Architecture and theMessage Transfer Part

• Call Control and the ISDN User Part

• Non Circuit-Related Signalling

• NAP, MAP and CAP SS7 Protocols

• The Evolving Network

IN & CAMEL (with Prepaid)

This course explains the role that the IN(Intelligent Network) concept and CAMEL(Customised Applications for Mobile NetworksEnhanced Logic) play in allowing effectivecontrol of services and features in moderntelecommunication networks. Potential servicesand applications are discussed and used toillustrate the value that both IN and CAMEL canbring to both operators and users.

Course contents

• Services in Modern Networks

• Call Control and SS7

• Intelligent Network Architecture andProtocols

• Basic GSM and UMTS Operation (CallControl and Service Support)

• CAMEL – Introducing IN into MobileNetworks

• CAMEL – the Architecture andProtocols

• The Evolving Mobile Network

2 DAY

IP in Modern Networks

This course provides a clear understanding ofIP technology and its use in moderndata/telecoms networks. The requirements foran effective IP Network are explored, followedby a detailed analysis of existing and emergingtechnologies and systems. The use of IP inboth fixed and mobile networks (includingGPRS and UMTS), IP applications, addressing,routing, Quality of Service, security, AAA andVoIP are all explored.

2 DAY

Course contents

• IP Protocol Suite Overview

• IP and Data Networks

• VoIP and Quality of Service

• IP and GPRS

• IP version 6

• SIP & the Evolution to All-IP Core


• Access Technologies (including WLAN)

Datacoms for theTelecoms Professional

With increasing use of IP-based systems andequipment in modern telecoms networks, thisvery practical course provides the essentialknowledge and skills required to implement andmanage the increasingly complex infrastructure.Topics include implementing and configuringequipment and networks, configuring,addressing issues, security, protocol operationand integration into modern networks.

4 DAY

Course contents

• Hands-on Practical Exercises

• Implementation

• Network Configuration

• Datacomms Equipment

• Addressing & Routing

• Virtual Private Networks

• Interior/Exterior Gateway Protocols

• Multi Protocol Label Switching

IMS for LTE

This two day course covers aspects of LTE andIMS and explores the operation of thesetechnologies for delivering voice over LTE andother multimedia services. The architecture ofIMS is explained in detail including operationaldescriptions of call setup and QoSmanagement. The architecture andperformance requirements of the LTE networkare examined and aspects concerning resourceand bearer management controlled by the IMSnetwork are explained. In particular the IMSOne Voice profile and its service requirementswill be covered.

2 DAY

Course contents

• One Voice profile• IMS Architecture and Operation (inc SIP)• LTE Architecture and Operation• LTE Radio Capabilities and Bearers• IMS Resource and Bearer Management• QoS for IMS/LTE Services• Voice Call Signalling• SR-VCC• Voice Alternatives, VoLGA, CS Fallback

IP in Telecoms




This two day course covers the increasinglyimportant subject of delivering television andother content over IP-based networks, whetherthose networks are Telco-grade IPTV systemsor Over The Top (OTT), Internet-basedconnections. Commencing with a marketsnapshot and an analysis of the options, thecourse proceeds to investigate the formats andprotocols used for TV and content delivery andalso analysis the platforms and playbacktechnologies currently deployed. IP networkarchitecture and aspects of Quality of Service(QoS) are presented to demonstrate howTelcos can offer Television within multi-playpackages for their customers. Finally thecourse considers the important topic of securityand content protection, vital if content ownersare to trust distribution partners and channels.

Voice over InternetProtocol (VoIP) –Technology & Applications

This 2-day training course will providedelegates with a good understanding of themarket for Voice over Internet Protocol (VoIP)services and the technologies that will be usedto realise these services.

This course introduces the concepts of VoIP,explores the drivers for the introduction of thistechnology and examines some of the currentVoIP services. An examination of thearchitecture, protocols and components ofVoIP networks provides a detailed view of howVoIP will be supported and integrated withexisting network architectures.

2 DAY

2 DAY

Course contents

• Introduction to Connected Television

• The Content

• TV Delivery Protocol Stack

• Access & Core Network

• Internet Engineering & QoS

• Key Delivery Networks

• Content Protection and Security

Course contents

• Introduction to VoIP

• VoIP Services and Applications

• Architectures for VoIP Services

• Protocols and Technologies

• VoIP Performance Requirements

• VoIP in Telecoms Networks


Informa CertifiedAdvanced Core NetworkPlanning Professional

This course introduces the principles ofnetwork and traffic planning in packet basedcore networks, including the enhanced layeredarchitecture of 3GPP networks, LTE and NGNmigration and suggests some of the modelswhich allow existing networks to bedimensioned. The critical aspect of servicequality is also introduced to allow a detailedanalysis and planning for core networkinterfaces from access, legacy and backhaulnetworks. The planning of protocols will also beexamined, with appropriate emphasis on theexpanding role of IP and associated protocolssuch as SIP, SIGTRAN and 3GPP protocols inthe modern mobile network with signallingflows being used where necessary to illustratethe operation.

4 DAY

Course contents

• Core Network Architecture & Protocols

• IP in the Core Network

• Network Planning Processes

• Network Planning Work Packages

• Traffic Planning

• Transport Plane Planning Process

• Control Planning Design (Signalling)

• Network Traffic Theory

• Node Dimensioning

• Bandwidth & Voice Quality

• Certification Case Study

Multiprotocol LabelSwitching (MPLS)

This course aims to explain the evolving role ofMPLS and GMPLS in moderntelecommunication networks. Designed to givea thorough understanding of the Architecture,Protocols and Operation of Multiprotocol LabelSwitching (MPLS), this course explains theconcepts and implementation of the technologyin detail. Presented in a clear concise format,this course explores key areas of the technologyincluding scaling GMPLS networks, Label StackEncoding, MPLS and GMPLS Security, TrafficEngineering and more importantly, provides afundamental understanding of the LabelDistribution Protocol. The processes areexamined in depth, with emphasis being placedon the expanding role of IP and associatedprotocols and the use of MPLS over existingATM and Frame Relay networks.

Course contents

• MPLS Architecture

• Label Distribution Protocol & Procedures

• MLPS Label Stack Encoding for LabelSwitching Routers (LSR)

• Introduction to MPLS Management

• MPLS Applications

• Traffic Engineering over MPLSGeneralised Multiprotocol LabelSwitching Scalability

• MPLS & GMPLS Security

• Label Switching with Frame Relay

• MPLS using LDP & ATM VC Switching

2 DAY

Cloud for TelecomsOperators

This programme provides a comprehensiveoverview of cloud services and technology andexplains in detail what it means for both thecloud services provider (including establishedtelecoms operators) and the customer. Westart with the concepts and features of cloudservices before looking at the underlyingtechnology and architecture that underpins thecloud, as well as the business drivers / issuesfacing businesses and consumers whenmigrating to the cloud. The features andbenefits of the cloud are then considered inmore detail, highlighting the opportunities fortelecoms operators as cloud service providers,the business models available, the likelyposition within the value chain, implementation

2 DAY

options and the foundations on which thetelecoms operator’s secure cloud services canbe built – including access technologies,security, trust, billing, pricing customerrelationship, IT infrastructure, devicemanagement, integration with other services,and partnerships. Current implementation anddeployments options are illustrated with real-life case studies to ensure participants havethe full picture.

Course contents

• Introducing the Cloud

• Service Models

• Migration to the Cloud

• The role of the Telecoms Operator

• The Telecoms Cloud Market Place

Cloud



Core Network EngineersBoot Camp

This programme is ideal for those engineers andtechnical managers focusing on the corenetwork that need a deep understanding of thecurrent core telecommunications network and aclear technical vision of the IP-based multi-mediacore network being specified and developed bythe Industry. It is suitable for technicalprofessionals working for large or smalloperators, or for those working with vendorsdeveloping technology. It focuses squarely onthe issues affecting professionals working withthe core network and those in related job roles,and delivers the knowledge and competenciesneeded to be as effective as possible.

Participants will finish the programme muchbetter equipped to excel in their roles, and willgain the confidence to deliver the technologyfoundation on which the business can bedeveloped.

5 DAY

Course contents• The Core Network for Voice & IP-based

Services• Converged Networks • 3GPP Standard Core network

Architectures• Protocols and Procedures• Mobility Management• IP-based Systems• IMS (including Voice for LTE)• 3rd Party Service Delivery• Policy Control• Quality of Service • IPv6 • Integrating other “trusted”& “non-

trusted” networks• Capacity in the Core• Planning the Core Network• Transmission in the Core• Dimensioning the Network • MPLS in the Core• Multiple Technology Networks • Integrating WiMAX • Security • Quality and KPIs • Optimising the Core Network

Radio Planning &Optimisation Engineers Boot Camp

This programme develops the knowledge andcompetencies required for the efficient planningand optimisation of modern cellular radionetworks in both single and complex multi-RAT(Radio access Technology) environments. Itcovers topics ranging from the major principlesand techniques that underpin modern cellularradio planning through to the latest radiotechnologies and the techniques required forthe efficient planning and optimisation ofadvanced radio networks based on advancedmodulation schemes and changing customerrequirements. The programme is designedspecifically for those working as radio planningengineers or technical managers. It focusessquarely on the issues affecting professionals inthese and related roles and delivers theknowledge and competencies needed to planradio networks as effectively as possible.

5 DAY

Course contents

• Radio Principles

• Modulation Techniques

• Multiple Access Schemes

• FDD and TDD Issues

• Spectrum Usage , Frequencies andPlanning Implications

• Cellular Planning Techniques – Review

• Coverage, Capacity and Quality for 2G,3G and 4G (FDMA, CDMA, OFDMA)Networks

• Network Planning & InfrastructureSharing

• Femto-Cells and WiFi Offload

• Interference and Mitigation (DifferentScenarios)

• Dimensioning the Radio Network forVoice & IP-based services

• The changing user requirements

• Planning a network with multiple RadioAccess Technologies

• Optimisation – Tools & Parameters

• Choosing the right vendor

• Cost per megabyte – Evaluating from aCost Perspective

RAN Engineers Boot Camp

This comprehensive programme is designedspecifically for those working as engineers ortechnical managers focusing on the radioaccess network (RAN). It is suitable fortechnical professionals working for large orsmall operators, or for those working withvendors developing technology. It focusessquarely on the issues affecting professionalsin these and related functional job roles anddelivers the knowledge and competenciesneeded to be as effective as possible. Theprogramme steps through a range of topicsthat enable individuals to better evaluate, plan,innovate, and de-risk both technology choicesand operations – and ensure their organisationcan build value as effectively and efficiently as possible.

Radio network engineers will finish theprogramme much better equipped to excel intheir roles, and managers will gain theconfidence to lead and innovate – and todeliver the technology foundation on which thebusiness can be developed.

5 DAY

Course contents

• Technology Review (capabilities,limitations, operation and major factors)

• The Radio Access Network

• Protocols & Procedures

• Quality of Service

• Evolving to IP

• QoS with IP Services

• IPv6

• Voice Dimensioning

• IP Dimensioning

• Backhaul Technologies

• Dimensioning for Backhaul

• Femto-cells & the Radio Network

• Integrating Wi-FI into the Network

• Multiple Technology Networks

• Integrating WiMAX

• Access, Control & Security in the RadioNetwork

• Quality & KPIs

• Optimising the Network

• Choosing the Vendor

Engineering Boot Camps


One of our major strengths is our dedicated team of highlyexperienced trainers – each of whom train across a widerange of programmes. Their versatility means they can delivertraining at all levels and can make complex technology issuesaccessible to non-technical staff as well as deliver in-depthengineering training. Our business trainers are specialists in their field,enabling them to address the key issues affecting the telecomsindustry today. All our training staff deliver training across a widerange of programmes.

Our Senior Programme DirectorsTony Wakefield, Training DirectorTony started his career in telecoms in 1981 with British Telecom, andnow heads up the Informa Telecoms Academy. He trains across awide range of subjects, including in-depth engineering training, and aProgramme Director on the Telecoms Mini MBA and more advancedprogrammes. Tony has a degree in Electronics and Physics fromLoughborough University, and is a full Member of the Institute ofLeadership and Management.

Alan Mayne, Training ManagerAlan has a wealth of experience in telecommunications and IT –having previously worked for BT, DEC, and Ericsson, where he hadresponsibility for supporting the GSM Network roll-out for a UKoperator. Alan was also Training Manager for the Ericsson UK trainingcentre, moving to the Telecoms Academy in 2001. He presents on arange of technical and business courses, and has full responsibilityfor the Telecoms Mini MBA programmes.

Dave McNally, Senior Telecommunications TrainerHaving begun his career as a fully qualified Communications Officerand Senior Engineer with Cable and Wireless, Dave now oversees theTelecoms Academy’s suite of advanced technology programmeswhich includes LTE and WiMAX. His huge experience andknowledge, as well as his flexible and dynamic presentation skillsmeans he is also a very capable Programme Director on a range oftelecoms management programmes.

Sue Uglow, Senior Telecommunications TrainerSue is a strategy and marketing specialist who oversees theTelecoms Academy portfolio of marketing programmes. She has anMBA from Henley Management College and is an experienced visitinglecturer on strategy, marketing and telecoms with UK businessschools and universities. Sue has also been a full time telecomsanalyst with Ovum and Juniper Research, and continues to follow themarket closely.

Paul Kilby, Senior Telecommunications TrainerPaul offers over 25 years experience in Telecoms & IT. He has extensivemanagement, regulatory and project experience, also holding a BEngdegree and an MBA from Cranfield University. Paul effectively conveystechnical and business concepts to his delegates, whatever theirbackground. Specialising in Modern Business & Telecoms Networks,he has special technical interests within UMTS Air Interface, UTRANinfrastructure, SS7 over IP, & IMS.

Faculty TrainersWe have over 30 specialist trainers, each an expert in their field andexperienced in the telecoms, IT or finance industries. They bring awealth of expertise and capability to our training programmes inspecialisations that include technology and engineering, telecomsmarketing, commercial and telecoms regulation, leadership,management, and finance. We boast a number of PHDs and MBAs,and fully qualified economists.

Informa Telecoms & Media AnalystsThe training team is backed by a team of analysts from the dedicatedInforma research team. We work closely with senior analysts, includingthe Chief Research Officer, Mark Newman, to ensure (appropriate)programmes reflect the current state of the market and current industrypriorities – or reflect the development status of any particulartechnology. Mark and his senior analysts often take sessions during ourmanagement programmes.

The Telecoms Academy Training Team

Here’s what training managers who’veworked with us have had to say:

“Excellent instructor with good command of thesubject along with vast practical experience.Answered all questions in a very effective way.” AH, ZAIN BAHRAIN

“Excellent trainer with a lot of experience and solid knowledge.” SD, LHS

“The instructor made the course – veryknowledgeable and good at explaining. Would havebeen heavy and boring without him.” CS, VODAFONE UK

“I have not seen a better teacher with knowledge and communications skills.” CO, SPRINGCELL

“The trainer was extremely good at explainingeverything and was very good at engagingdelegates and keeping the course interesting.” P.H, ANITE

“Talented presenter!” NL, TUNISIANA

“The Telecoms Academy deserves a lot of credit asthe training delivered exactly what was required.” AS, MOBILINK

“The depth and breadth of the programme and thetrainer was excellent.” MS, DIALOG

Telecoms Academy have trained staff from major operators,equipment vendors, service providers and government bodiesfrom both developed and developing markets from across theworld and in all areas of the telecoms ecosystem including

operators, equipment vendors, electronics manufacturers,consultants, broadcasters, regulators, software developers andcontent developers.

Our Clients


3iAccentureAdobeAgilent TechnologiesAlcatelAmdocsAreebaAsiacellAT&TAtos OriginAzercell TelecomBahrain TelecomsBase NvBBCBeelineBelgacomBellsouthBharti AirtelBouygues TelecomBSKYBBT GroupCable & WirelessCANTOCasio ComputerCell CCellcomCeltelCisco SystemsClarionClick VodafoneComptelComsysComverseConexant SystemsCosmote

Croatian TelecomDanske TelecomDeloitte Business

ConsultingDeteconDeutsche BankDeutsche TelekomDialog TelekomDigital Bridge InstituteDigitielDiscovery Network

EuropeDocomoEmblazeEMC Computer

SystemsEmirates TelecomEricssonErnst & YoungEtisalatEuropean CommissionEurotel PrahaFar EastoneFastlinkFastwebFrance TelecomFujitsuGamcelGemplusGeocellGlobe TelecomGoogleGrameen PhoneGSM AssociationH3G Italy

HBO Central EuropeHewlett PackardHuaweiIBMIndosatInfineon TechnologiesIng BankIntelIntercellular IntracomInvestcomInvestecJinny SoftwareJP MorganKPMG ConsultingKPN MobileLibyana Mobile PhoneLogica CmgLogitechLucent TechnologiesMarconiMauritel MobileMauritius TelecomMaxis MobileMCELMckinsey & CoMegafonMicrocell SolutionsMicrosoftMitsubishi ElectricsMobile OneMobilinkMobiltelMobilyMobinilMobisphere

MobitelMotorolaMTNMTSNational Grid WirelessNawras TelecomNECNera NetworksNetcomNetronics

CommunicationsNextel

CommunicationsNigerian

CommunicationsCommission

Nokia SiemensNetworks

Nortel NetworksO2OfcomOman MobileOmantelOmnitelOpen Mobile AllianceOpenwaveOptimusOracleOrangeOrascomPak Telecom MobilePalmPanasonicPhilips ElectronicsPolkomtel

PriceWaterhouseCoopers

ProximusQatar

TelecommunicationQualcommQwestRadvisionRealnetworksResearch In MotionRF Micro DevicesRohde & SchwarzSafaricomSagemSamsungSaudi Telecom

CompanySFRSharpSiemensSonera CorporationSonofonSonus NetworksSonySony EricssonSpectrum Strategy

ConsultantsSprintStarhubStratex NetworksSun MicrosystemsSwisscomSymbian SoftwareSyniverse TechnologiesSyriatel

TDC MobilTDK ElectronicsTelcordia TechnologiesTele DanmarkTelecom ItaliaTelecom NamibiaTelefonica MovilesTelekom AustriaTelekom SlovenijeTelekomunikacja

PolskaTelenorTelesoft TechnologiesTeliasoneraTeligentTexas InstrumentsTimT-MobileTunisia TelecomTurkcellUfoneUganda TelecomUmniah MobileUnisysVerizonVimpelcomVirgin MobileVodacomWarid TelecomWataniya TelecomWiMAX TelecomWind TelecomZainZambia Telecom

Here are just some of the companies who rely on Telecoms Academy to build the knowledge and skills they need to succeed:

Informa Telecoms & Media have been serving the industry for over 25years, providing research, analysis, forecasts, events, and trainingcourses. Our syndicated and customised research assists our clients inmaking better business decisions. We have 65 analysts, all experts inthe collection, interpretation and analysis of primary data. Our clientsenjoy direct contact with the analyst team to support their day to daydecision making. We have research offices in 9 countries and we run100+ conferences across five continents. This enables us to provideregional and country level analysis of devices, networks, content andservices. This unique approach allows us to work in partnership with ourclients on both their global and local decision making.

Our aim is to be accessible, responsive and connected, both to themarkets we serve and to our clients’ business goals.

• Our global analyst teams have a deep understanding of the evolvingtelecoms and media value chain.

• Our research programme combines local market insight with sectorbased analysis for a complete, integrated view.

• Our services drive decision-making. Our data, forecasting andanalysis, supported by interaction with clients, provides real value.

• Our research expertise is built on the in-house collection, validationand analysis of primary data. We track and forecast new andestablished datasets, using proven, robust methodologies.

For more information visit www.informatandm.com.

Analysis and research from Informa Telecoms & Media

1443-Telecoms Training 2013

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Transcript of 1443-Telecoms Training 2013