131804265 Assertive Behaviour Final Ppt

8/14/2019 131804265 Assertive Behaviour Final Ppt

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Business Communication

MMM-Semester 3

2011-2014

Name/Roll No

Nikunj Bhatia /05 Anil Kulkarni/29Sanjay Ghadge/22

Anagha Shirur/55

Assertive Behaviour: Standing up for what you believe in


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TO ASSERT: To state an opinion, claim a right or establishauthority

| Presentation Title | Presenter Name | Date | Subject | Business Use Only2

Assertive behavior includes:Starting, changing or ending

conversationsMaking requests and refusing requests ifthey are too demanding Addressing problems that bother youBeing firm so that your rights arerespectedExpressing positive & negative emotionsQuestioning rules that don't make senseor seem unfair

Assertiveness is expressing your opinions without ignoring orhurting the opinions of others


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Passive Behaviour Aggressive Behaviour Assertive Behaviour Is afraid to speak up Interrupts and 'talksover' others Speaks openly

Speaks softly Speaks loudly Uses a conversational

tone Avoids looking at

people Glares and stares at

others Makes good eye

contact Isolates self Controls groups Participates in groups Agrees with others,

despite feelings Only considers own

feelings Speaks to the point

Values self less thanothers

Values self more thanothers

Values self equal toothers

Hurts self to avoidhurting others

Hurts others to avoidbeing hurt

Tries to hurt no one(including self)

You're okay, I'm not I'm okay, you're not I'm okay, you're okay

The difference between Passive, Active & Assertive Behaviour


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Barriers to Assertiveness


Sometimes people Do not believe that they have right to be assertive

Are highly anxious/fearful about being assertive


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Impact of non-assertive behaviour


Perceived as lacking leadershippotential

Misunderstanding and conflicts

Bottled-up animosity Employee dissatisfaction Huge employee turn-over; brain drain Increased HR cost Benefit to competition


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Five steps to Assertive Behaviour


1. State the problem

2. Explain how it affects you3. Listen to the other persons point of view and respect it

4. Be prepared to negotiate5. Leave old grievances out of the conservation


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Non-Verbal Characteristics of Assertive Behaviour


Receptive listening Direct eye contact without staring Erect, balanced, open body stance

Open hand movements Smiling when pleased Frowning when angry Features steady

Jaw relaxed


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Fluent, few hesitations, firm tone ofspeech Voice appropriately loud for the situation Co-operative phrases e.g. What areyour thoughts on this Emphatic statements of interest, e.g., Iwould like to Suggestions without shoulds , but Constructive criticism without blame

Seek opinions, e.g., How does this fit inwith your ideas Willingness to explore other solutions,e.g., How can we get around thisproblem?

Verbal Characteristics of Assertive Behaviour


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The best way to become more assertive is through practice

Speak up when you have an idea or opinion

Stand up for your opinions and stick to them

Make requests and ask for favors

Refuse requests if they are unreasonable

Accept both compliments and feedback

Insist that your rights be respected

Question rules or traditions that don't make sense or don't seem fair

Tips for more assertive behaviour


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A more rewarding work-life


Better relationships with friends andfamily

Completely change or introduce otheraspects (such as personal or career

opportunities) Improves your self-respect, earns you

respect from those around you Change in your behavior can positively

influence those around you, More positive and fulfilling interactions

with friends, family, and coworkers Improve confidence of self & others Lesser resentment


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Thank You

131804265 Assertive Behaviour Final Ppt

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